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Firefly at Alicante Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly service considering the lateness of the hour and how busy the desk was. Seem less transaction
Cons: A little long due to high numbers that night and no one in garage to talk through the car
Pros: Efficient friendly staff
Pros: Good car easy drop off.
Cons: Long wait at terminal desk to collect the car on arrival. .had to take out extra insurance as couldn't use my debit card.
Pros: Terrible service hidden charges that wasn’t on the booking
Pros: No hassle, friendly, efficient and quick service.
Cons: Everything was great
Pros: They did not push the insures on you too much
Pros: We rent a car :7 june-14june Dear Discover Cars, The car was oke. But we had to pay twice for the insurance. The lady after the desk forced us to pay for the insurance from her company. How good I tried to convince her that we already payed for insurance she stood by her position. If we should not pay we would be in great trouble. Moreover we had to stand surety for a big amount So we had a very bad experience by hiring with discover cars! Met Vriendelijke groet, Ger Smit +31 70 3260776 +31
Cons: We rent a car :7 june-14june Dear Discover Cars, The car was oke. But we had to pay twice for the insurance. The lady after the desk forced us to pay for the insurance from her company. How good I tried to convince her that we already payed for insurance she stood by her position. If we should not pay we would be in great trouble. Moreover we had to stand surety for a big amount So we had a very bad experience by hiring with discover cars! Met Vriendelijke groet, Ger Smit
Cons: Att bilen stod parkerad på Hertz parkering
Pros: A good and seriøs company. Notcso much about sell you a insurance at any price.
Pros: Excellent value for money - new - clean
Cons: The indication for the rental picking up desk was not too good and the dropping off indication was a real disaster for me. Spent one hour surching for the desk in the wrong parking building.
Pros: easy handover
Cons: No mention that there's no petrol station near Alicante airport. Outrageous re-fueling charges.
Pros: Great value, great customer service, deposit refunded quickly
Pros: Smooth check in and check out. They didn't hassle me for extra add on insurance etc, good customer service unlike goldcar
Pros: This is the worst company I've ever dealt with don't waste your time if you want no stress
Cons: If you don't want to waste your time and enjoy your holiday and rental car don't waste your time with discover car waste of time
Pros: Hyggelig betjening. Engelsktalende.
Cons: Flyet var ca 3timer forsinket. Da måtte vi på hotell og hente bilen på søndag. Skjønner godt at det er vanskelig for selskapene å betjene kunder om natten. Men er det mulig å få til en løsning?
Pros: I always choose Firefly, always have always will.
Pros: Quick friendly service. No problem whatsoever. Good handback. Excellent all round
Pros: I am always impressed by them
Pros: We upgraded one of the two cars we had rented from manual to automatic, and Firefly were very helpful about getting this done easily.
Pros: Good car & friendly agents
Cons: Pressure to buy insurance twice and threat to hold huge amount of money if I didn't pay.
Cons: Unfriendly and certainly not helpful
Pros: It was easy to manage the web site and deliver the car. The car was clean and very comfortable.
Cons: The rental agent at the rental desk acted so aggressive and threatening. I payed for an additional insurance at the Firefy website, and thought the insurance covered what it promised. However, the rental agent argued for the additional insurance at a cost of 280 Euros, and she behaved so assertive and threatening and asserted that I might have to pay for previous damage on the car which if I did not take thorough photos. She ruined the pleasure of renting a car, I barely used the car
Cons: Poor service in not offering any voucher or money back even though I didn’t use or pick up car
Pros: Nothing they were horrible
Pros: drop off was easy
Cons: check in desk closed when we arrived, had to get taxis to our accommodation. got another taxi back to airport following day and had no apology or discount for the day we missed and hassle caused or the money we spent on taxis. then we were charged extra for insurance as credit card was declined. Very bad service. will not use FireFly again and will warn others of their bad service
Pros: Friendliness of the agent at the drop off
Cons: price, waiting time at pick up desk, car received did not match my order
Pros: efficient help..
Cons: ...like other car rental companies the full (costly) package is sold to you (all insurances..) increasing the rental price... seemingly unnoticeable scratches can be very costly in hindsight....
Cons: When booking I was presented a full-risk insurance. Later it turned out NOT to be a full-risk insurance but only a LIMITED full-risk insurance resulting in an excess of €1150 on the creditcard. As far as Theft is concerned, the info on the Rental Voucher is confusing because under "Included insurance" it says "Theft protection" whereas under "Full Coverage (Limit €3000)" it says "Refundable theft deductible". Finally, "All your risks are covered!" is incorrect.
Pros: Good deal and did not overpressure for extra insurance
Cons: Having to pay if towing required you are responsible for car reliability not me
Cons: the always want to sell you extras
Pros: They were very helpfull, the price was god and the car was even better then my expectations.
Cons: I had to wait 15 minutes for picking up the car which still was ok!
Pros: Really easy to sort out, pick up and very reasonable.
Pros: speed - personal as used previously
Cons: the queue when collecting the car was longer than i would have liked
Cons: SCARE TACTICS ON FUEL AND INSURANCE NOT GIVEN CAR SIZE REQUESTED OPTION WAS TO WAIT TILL SOMEBODY BROUGHT ONE BACK NO TIME LIMIT GIVEN
Pros: Nice, new car. Easy to find and return.
Cons: Tried to insist I needed extra insurance even though I told them I had taken extra cover with Discovery Cars
Cons: Not clear tha some things where not covered and there was liablity even with full cover
Pros: Excellent Friendly staff.
Cons: The fact that they tried to sell me further insurance which I thought I had already bought for £75 when I booked the car, they said they would want another £200 for full worry free insurance and I still had to leave a £900 credit card security payment. I did not understand that I had to pay for any damages and then settle up with the Discover Car insurance in the UK.
Pros: good car with good options
Cons: Only one person at the desk so it took a bit of time (not too long) to pick up the car
Cons: Firefly have taken money from my account on return of car with absolutely NO notice of why.
Pros: Nothing we did not take the car. We went and booked with Goldcar as they did not hinour the contract. Instead they said your contract is wrong and in complete. its not our problem go talk to discovercars. But reaching you by phone is not possible !
Cons: Everything. They would make up prices and would not say what we were paying for. Things that were nowhere in the contract ! First 225 then 185 and eventually 90 BUT the last option meant than incase of accident we would pay extra 450 euros which again was nowhere in the contract.
Pros: Firefly I believe have taken advantage of the current covid 19 outbreak and are attempting to claw back money due to future losses. I rented a vehicle from alicante before lockdown and only managed to drive it to my destination before everything was locked down. The car then stood on the property unmoved for 4 days before driving back to the airport. The car was fully refilled a couple of kilometres from the airport , I even moved the nozzle as far out as I could get it to maximize the fuel.
Cons: The car was dropped off but the office wouldn't come out ( understandable) and conveyed to them all paperwork including fuel receipts were left on the seat ( I took pics). On returning my credit card has been deducted £150 for no given reason and am unable to get through to them.
Cons: Taking money from my card then not replying to my e-mails
Pros: Excellent service by firefly
Cons: Had to wait an hour in queue at reception desk when picking car up
Cons: admin fuel charge
Pros: The staff at the airport and the car condition.
Cons: The online partner lied about the insurance.
Pros: Everything was just great, car new, clean, service fast etc.
Cons: Instruction how to find a parked car was not 100% clear, and we were able ti find a car from second attempt but wasted just few minutes
Pros: Nothing. Horrendous fraudulent company. Rope you in with cheap voucher and then charge you unexpectedly with complete reluctance to issue refund
Cons: Poor customer service. Fraudulent company. Never ever sign with these
Cons: Just a good service
Pros: Fast and friendly service
Cons: Being overcharged and not acknowledging my enquiry