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Key Go Rent at Alicante Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Drop off was no quibble and good. The suggestion to check in the car online was not working.
Cons: Initial agent was unhelpful and unhappy when I declined her offer of duplicate insurance and also bringing car back empty. She did not take me out to show me where the car was or explain relevant information about the card.
Pros: The vehicle was clean and tidy. Drove well.
Cons: Customer service, particularly on drop off. Very slow and limited information.
Pros: Drop off was very quick when returning car and shuttle drop back to the airport.
Cons: The free shuttle service failed to pick up, I was at the pickup point for 45minutes and there was no sign of the van. I asked other companies and told I was in the correct place, I saw Enterprise, Drivilla & all the others pass by 3 times, but no sign of KeyGo, tried calling the office but no one answered. Finally fed up of waiting, had to go back up to the taxi rank to get delivered to their site location at a cost of €10, as it was not close to the airport. No apology by the assistant!
Pros: Easy to use
Cons: Car was not clean
Pros: Friendly staff
Cons: Process and procedures that don't work. A flat tyre cost me around 800 euro mostly because KeyGo had registered it wrong and roadside recovery would not attend
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