Ok Mobility at Alicante Airport

Pros: Awful company Terrible service with hidden costs and scare tactics into paying for higher insurance Also many customers around me had reserved cars that were not available

Cons: Nothing Rude and disrespectful Would never use again

Cons: I was offered a van not a car. The blonde woman was one of the rudest people I have ever met. She was rude to the old man in front. I stayed very calm. She still was aggressive and rude. I asked her to calm down. She threatened me with no car at this! A little bully. I didn’t take the van. I left. We would never use Ok Mobility again. I’d rather pay more. It’s the second time we’ve had issues with this badly managed company with staff who clearly need training in basic customer service.

Pros: Friendly staff

Pros: More than 90 minutes for pickup. Really bad. Car window not cleaned. Tires not at the right pressure. Pickup waiting was the worst in my life.

Cons: More than 90 minutes for pickup. Really bad. Car window not cleaned. Tires not at the right pressure. Pickup waiting was the worst in my life.

Pros: Although I paid for full protection, the customer service representative continuinely, rudely, kept saying that the cover I bought was worthless and that I had to pay for the extra cover or there was a good chance I'd lose my deposit. Not the type of attitude you want or expect at the start of your holiday.

Pros: Alleen de auto

Cons: Alles buitren de auto om!!

Pros: Nice car, very easy drop off.

Cons: At pick up, quite a bit of slightly dishonest pressure to purchase insurance.

Pros: This company is a complete disgrace you use they are nothing more than a con artists

Pros: Con men

Cons: Charged for an upgrade that I did not request or was aware of.

Cons: Had to queue for almost an hour thay then ignored the information from yourselves (discovercars) and made up thair own prices which were over twice as much, tired and stressed I argued and had to take the car,

Pros: Used them before and they do a great service

Pros: Friendly staff

Cons: Everything okay

Pros: Friendly representative

Cons: The length of time waiting to pick up the car . Queuing 2hrs

Pros: The fact it was at the airport and we didn’t need to get a transfer

Cons: Took a long time to be served at Alicante airport

Pros: The car was a good choice and clean and tidy.

Cons: We had to pay €40 after waiting 40 minutes to be served to ‘fast track’ our position In the queue. They tried to upsell the insurance, saying what we had was insufficient in case of breakdown and they tried to upsell to a ‘higher spec’ vehicle for a further €16 per day. Awful and unnerving experience.

Pros: nothing

Cons: charged me twice

Pros: Fast service from the desk

Cons: Ordered a 4/5 door car but was given a 3 door instead.

Cons: Overcharged by double, given a higher spec car than I requested and when I complained at the counter, they said they didn't have any more vehicles of the size I originally requested. When I said this was their issue, they shrugged their shoulders and didn't help. I've submitted a complaint, but as at two weeks later, they've still not responded

Pros: Absolutely no issues with Ok mobility . This was my first time using them and ( despite the name ) they have been excellent . Would be happy to use again

Pros: I can't think of anything

Cons: The car had a lot of damage and was really dirty both inside and out. It looked like there was the result of a sneeze on the rear view mirror.

Cons: The lady at the desk did the hardest sell technique possible trying to get me to pay over 230 euros for more cover when I had already paid for peace of mind. She repeatedly warned me it would cost up to 2000 euros if I scratched the car even slightly. Although I resisted the temptation to cave in and pay it seriously impacted my enjoyment of the holiday and made driving a tense and neurotic experience which I would not ever like to repeat. She was really horrible and had been trained that way

Pros: The chap at the desk was polite

Cons: I made a booking for Elite SUV, my flight was delayed by 5 hours, I called discover cars and let you know regarding the situation, to let OK mobility know we have been delayed. Arrived in Spain at 1am, OK mobility said my booked car had now been released, I had to get a new hire car from them, a lower car class and ended up paying more than £100 more! Won't be booking again through you or OK mobility. I think I was also mis-sold their premium insurance with no opt out.

Pros: Staff was friendly.

Cons: They rip you off by more or less forcing you to pay €40 extra to use the Fast Track line, otherwise they won't help you.

Pros: The price

Cons: Pick-up: Way too long waiting time! We waited 1.5 hours. Upon arrival you had to register, where you can choose between: new rental, reservation or fast track. People came in between who chose fast track that costs €40, to get to the turn earlier. There were only 2 people behind the counter. It went very slowly per handling because the employee tries to unnecessarily sell another insurance. Everything has already been arranged via Discovercars.

Pros: Efficiency when I dropped the car off

Cons: We had a long wait to collect but this was due to the time of year

Pros: Pleasant staff once I got to the head of the queue

Cons: The amount of time spent queueing for service at the check-in desk. The hard sell of extra insurances, upgrades and "packages". The car was not big enough for our needs and was not an adequate equivalent to the advertised model

Pros: The fact that they are at the airport

Cons: They promised one price, but upon arrival in Alicante it turned out to be three times more expensive

Pros: good price, good model

Cons: Car was not cleaned, contract did not arrive at all, had to wait 25 minutes for assistant at pickup you confirm scratches on bodywork

Pros: Quick to book in

Cons: Tried constantly to upgrade the car and push their own insurance

Pros: In The Terminal . Very Efficient

Cons: Friendly Staff . And all aspects of Hire very good

Pros: Snelle regeling bij afhalen en terugbrengen

Cons: Het proberen te verkopen van extra verzekering terwijl dit geregeld was via discover cars

Pros: Totally disgusting and awful

Cons: Service at the desk. The clerk tried charge me different kind of extras using very rough speech. When drop off the clerk blamed the damage at door. Fortunately I had pictures from car when picked up.

Pros: Not a lot really

Cons: I upgraded my car as it was easier for my wife to get in and out of but I was denied full to full on the fuel which I had on my original car. They do not check the car with you so its up to you to seek out any damage which apparently I missed one little bit and was charged 140 euros. I will definitely not use them again

Pros: Upgrade for reasonable price.

Cons: Trying very hard to sell extra very expensive insurance.

Pros: Nothing. I cannot think of any aspect of the rental desk experience which could have been made worse.

Cons: The entire experience and the desk staff attitude in particular. I've rented cars at airports many times, this was without doubt the worst experience I've encountered. Truly awful. We didn't actually take a car so some of the ratings above can't apply but are insisted upon for the review process.

Pros: Easy to find

Cons: Don’t try to get me upgrade car, I have already decided car! I have also decided insurence or not. Deliver full, should be the best.

Cons: I only want to rent a car from now on, where there is a return location at the airport.

Pros: Rapid turn around at the initial reception desk. No major hard sell of other insurance options.

Cons: A 5 min introduction to the functions of the car would assist in easy motoring. A video of the cars functions and specifications would assist greatly.

Pros: Rental conditions, margins, easiness, times frames, prices and best value for money

Cons: Nothing

Cons: Said car was ok at drop off, but then claimed we had damaged front bumper when we hadn’t. Took money off our credit card for this. Have complained, yet to hear from them. Believe this is connected to the fact we declined their optional extra insurance. Would not use them again.

Cons: They tried to cheat me with additional insurance while I had full coverage already and threatened me with deductibles from my credit card in case of accident.. which they did after rental was over without any explanation/reason and had to initiate claim procedures to get extra deductions returned.

Pros: rented so many times, but this was the worst expierence for car rental...

Cons: The return place was closet when we came at 08:10 it should been open at 07.00! it opened at 08:18 and only one person at the office! it took 30 min to check our the car (Big line!) Will never use this comppany again. service was bad...

Cons: De vertegenwoordiger aan de balie,onvriendelijk persoon,wilde alleen maar een verzekering afsluiten ,terwijl wij al 3 keer verteld hadden dat wij al een verzekering afgesloten hadden bij discuverie cars

Pros: The dropping the car off

Cons: The lady pressing to make us take a separate insurance and her tell us that the €2000 would be affected if there was any sort of damage regardless if it was our fault or not

Pros: nothing

Cons: over an hour check in time, supplied car no fuel had to call brake down service , waited over 4 hours VVVV BAD SERVICE

Pros: Car return time and parking place

Cons: Low quality of the car. Very difficult to drive uphils with so small engine. Rune agent at airport. No records for returning client despite my 4th rental this year.

Pros: Nothing

Cons: Everything

Cons: Second bad experience with ok mobility

Pros: Nice car

Cons: Being g able to book with a debit card but debit card not accepted for payment so suddenly extra premium charge. Also don't accept Mastercard or Amex so end up paying 2 lots of insurance. Very frustrating

Pros: Easy check in

Cons: Car was damaged and there was no pre checks, Worried all holiday that I was going to be charged for the damage. Now 6 days since my return and I still haven’t received the money taken off my card for fuel even though I filled up just outside the airport

Cons: Silly ticket system at airport. QR code version wasn’t working. My number didn’t appear on screen. When I went to an available agent (despite nobody else waiting) told me she won’t see me without the ticket. I had a confirmed reservation, this should have been enough. But I had to try and take another ticket and then wait again.

Cons: They have taken the excess on pending a week after I dropped of the car!

Cons: I have now had the total excess moved to pending transaction a week after dropping the car off

Pros: Fast efficient and knowledgable staff made everything easy

Cons: Nothing

Pros: fast, easy to find

Cons: no screen wash in car , had to purchase

Pros: The fact that you get the knife to the throat and that the insurance would not be sufficient while you did take out it with Discover Cars makes this company an unsatisfactory for me. It is probably their strategy to raise extra money in this way to fetch. And they have not refunded the deposit of 100 euros for the full full policy either.

Cons: Zero

Pros: good value

Cons: trying to give me the heavey sell to upgrade insurance

Pros: friendly and efficient

Cons: all good

Pros: All quick and effecient

Pros: N/A

Cons: The agent was so rude and arrogant I went opposite and used Europcar instead. (Despite having already paid). That’s how bad the experience was!

Pros: Quick efficient service e from friendly staff, a great car provided and both collection & drop off carried out with ease. A very good service, thank you OKmobility.

Pros: Great car, friendly staff, great location

Cons: Car smelled like smoke

Pros: Easy process.

Cons: Nil.

Pros: Good new car.

Cons: Charging for extra services you didn't ask for / lack of transparency about the costs.

Pros: Friendly. Efficient, Professional

Cons: nothing

Pros: No sell on used many companies in Alicante, this is by far the best and easiest long may it last.

Cons: First class

Pros: Staff on the phone service were great!

Pros: Representative at the airport very polite and helpful

Pros: Efficient

Cons: No problems

Pros: I had a full insurance att you but the agent at Ok mobility friting me and sad that i must have en insurance at Ok mobility too and he charged me 360 € more. I was very disapointet at Ok mobility.

Pros: It was OK. The woman receiving the car was nice.

Cons: Car dirty at pickup, low tire pressure, strange sound, maybe because of low tire pressure.

Pros: Collection fairly easy. I have rented for years from Alicante so not as difficult to navigate various costs involved now.

Cons: There was a dispute about a small amount of damage on return. Thankfully I had photographed the damage on collection otherwise I would have been blamed. They need to step up their awareness and records of any damage however small before customers collect.

Pros: Trouble free

Cons: Perhaps someone could have explained the car’s controls?

Pros: Friendly staff and efficient pick up

Cons: Interior of the car could have been a bit more clear, windows inside

Cons: Refund of the deposit is still pending in spite of the fact that the agent confirmed all was in order

Cons: The car offerred was clearly smaller than the advertised one. (duster vs Peugeot 3008).as we had lots of luggage, we needed to go for an upgrade. This was unprofessional. We will probably not use ok rent a car again.

Pros: Efficient service and quick

Pros: Nothing, service in UK and Spain both terrible

Cons: Everything. Took 90 mins to get to get to counter at Alicante. Woman kept laughing and joking with colleagues rather than serve me effectively. Then now took £400 out of my account for nothing. Outrageous! And you haven't even got a phone number to discuss it with you!

Pros: Nothing.

Cons: Flight was delayed and on landing at Alicante discovered rental kiosk was closed. No alternative way to collect car. Paid for but didn’t actually receive vehicle. Stressful.

Pros: No queuing at check in for car.

Cons: Dropping car off took too long, waiting for staff to check the car over.

Pros: Efficient, car was in very good condition.

Cons: Returning the car when they forensically search for the smallest of marks.

Pros: great car at a great price

Pros: Was prima

Cons: Helemaal goed

Pros: Nice clean car better that expected

Cons: Pressure to take out extra expensive insurance

Pros: veel keuze van wagens en vriendelijk personeel

Cons: vering wagen was volledig op.

Pros: Efficient and friendly

Cons: Nothing

Pros: Snelle afhandeling

Cons: Men probeerde met al teveel aandrang de duurste verzekeringsdekking ons aan te smeren. En dat is helaas gelukt.

Pros: The best rental car I have ever had!!

Cons: I got much better car that I was expecting!

Pros: Not a lot, you can engage with me on johntee94@googlemail.com or you may see my reviews elsewhere.

Cons: Accusations of theft/loss of property, the wait to be dealt with in the airports 1.5 hours, ineptitude of staff.

Pros: changed vehicle when tyre pressure gauge alerted on pick up, no queue at time we arrived someone checked car on drop off rather than just leaving keys

Cons: needed to request copy of agreement...or maybe it would have arrived a few days later

Pros: Helpful staff

Cons: Wait to return.

Cons: The waiting to pick up the car.

Pros: There polisy of return when they also try to give the coustomer the blame for any small damage was not good. We have to film al the car and take foto all over - this is not how we like to have it Last time with ok cars

Pros: super!

Cons: nothing

Pros: Even with all cover provided they still sold me and charged me excess cover

Cons: Pressure to buy extra insurance Car had previous renters meat product in boot. Therefore hadn’t been Covid cleaned before giving to me.

Pros: Pleasant efficient staff on collection desk

Cons: On returning the car the amount of petrol was queried. There was more in than when collected. We were asked if we could put more in as wasn’t quite full we declined. We were asked had we taken a picture of gauge but we hadn’t. The matter was resolved however we have been hiring cars in both Alicante & Murcia since 2004 and have never had any issues before.

Pros: Good value and service, upgrade given for a small additional cost.

Cons: Cleanliness of the car. It was filthy.

Pros: The car was spotlessly clean and a dream to drive

Cons: Sort out the insurance . I took out discover car full insurinsurance still the rep tried a hard sell for me to take out more even at the desk though I was fully covered. Why cant u come to a deal with the car providers and split the profit on car Insurance

Pros: Efficiency!

Cons: Surprised that the car was not cleaned. It was not that dirty, but anyhow.

Pros: Det var effektivt når du leverte bilen

Cons: Elendig service med representant ved skranken.

Cons: Excessive insurance push. Extra insurance was more than the cost of the initial hire. Scaremongering people into the extra insurance is not great.

Pros: The drop off was excellent and the agent was a delight compared to the pick-up agent - was was apologetic about her colleague

Cons: The hard sell on insurance - breakdown cover etc... - what cover did I actually have etc.... - I could have let it spoil my holiday if I didn't have conviction I was in the right

Pros: Once you reach the desc everything went fine. Especially the returming of the car.

Cons: It took a longer time than hoped. Realize that customers tend to show up at the same time..

Cons: I got delayed by 1 day and was not given the car I had paid for for one week. Thieft at its finest. Corporate greed over humanity.

Cons: overcharged at the desk - still waiting for an answer as to why

Pros: Good car , quick drop off

Cons: The desk trying to upsell insurance when I already added full insurance, they told me it wouldn’t cover me when it was obvious it did

Pros: Nice car, pick up was easy

Cons: They charged me €260 for a scratch that I didn't remember happening on the wheel rim that was minute.

Pros: I stort sett bra

Cons: Lite långsam uthämtning

Pros: Very good service when i return the car

Cons: To mutch talking about insurance when pic up. Feels like a thret if i don take that insurance they offer. Very un pleasher

Cons: Drop off were standing around ignoring their customers resulting in us being late

Pros: New car , was exceptional condotion

Cons: Extra charge of 150 euros because we arrived 7 minutes late for pick up

Pros: bereidwilligheid omwisseling type voertuig zonder meerkost

Cons: afhalen wagen voor gestelde uur werd "beboet" met extra kost afgesloten full coverage verzekering werd niet aanvaard

Pros: Cars were new and in relatively good condition. I had an issue with damage to the car that was not originally spotted on collection but due to a previous accident and it was sorted out by their representative in a timely manner.

Cons: Upon receipt of the documentation for both cars from the agent there was no indicated damage, however on inspection I found some numerous damages and would be unsure if this was an oversight and shows they don’t inspect their cars or it was on purpose in order to catch people not taking full insurance. Either way, beware.

Pros: Fiat 500 nice car ideal for single person doing little mileage

Cons: The staff appear to be on commission to make extra money (Theory not fact but comes across that way)For that reason the check-in takes for ever. Returning the vehicle the agent asked for you to wait whilst he examined the vehicle as if wanted to find fault. A small mark was found on one alloy wheel for which €260 was charged. Clearly this didn't impair the road ability of the vehicle and no doubt wouldn't be changed. With a plane to catch no time to argue. Clearly excessive fee - Rip Off

Pros: The desk agent was fine, good really, but there weren’t enough for the queue and people who were queuing at priority then joined the main queue at the front as the agent on the desk went for a break

Cons: As above, especially the extra insurance cost and the drop off place at Murcia airport is in a ridiculous place too hard to find so we nearly missed our flight although the shuttle was very efficient when we got another company’s agent to take us there

Pros: Very pleasant desk staff.

Cons: Didnt like that they tried to push their own insurance

Pros: Nothing

Cons: Had arranged to hire vw golf,on arrivel was told golf not available,howevèr for more money could upgrade to tiguan,had to make do with peugeot at same cost of golf,was told to inspect car on 4th floor and return to 2nd floor to advise of damage this should have been done with mbr of staff.!lots of damage on car!was told would receive email of damage,but did not,very unsatisfactory from start!just hope do not incurr any charges on £1400 credit card deposit,oh and washer bottle was empty,

Pros: Nice car

Cons: 1. The car hire shop was not in the location it said it was 2. We waited 1.5 hours to be served 3. Once we were finally served we were told we HAD to pay and extra €150 euros for premium insurance. I had already taken out the highest insurance on the website and had paid in advance for it. I was told if I didn’t pay this extra €150 euros they would have to take €1000 as a holding fee for the car, and if there was any damage or dirt in the car I would loose it all

Pros: Time dropping off , really quick

Cons: Time picking up car , 1 hour and half hours , , first car disgusting, damage everywhere, red brake warning light on , we had grand kids with us , then they gave us new car ,

Pros: Discover cars who we booed trough are simply a handling agent with our of date instruction, early closing of offices with corresponding difficulty contacting them

Cons: Extremely poor pick instructions (out of date from Discovery cars)

Pros: They gave me a new car

Cons: The pressure selling of additional insurance

Pros: Good car

Cons: Drop off took 30 min waiting in line mixed with pickup. After advising to change accelerated the process. Even better when employee directly checks the car when returning with a tablet to do admin

Pros: Paid my deposit back ok

Cons: Picked car up at level 4 so rerurned it at level 4 to be told after queuing up it must be returned to level 2. I had to then rejoin queing people to hand keys back. No one told me level 2 drop off. They conduct there business out the back of a van in the car lot no clear signs were to go. Very stressful. The car itself was covered in sand and had no screen wash. I had to jet wash it for the return worried I would get charged. Frankly I've had enough of car hire in spain the staff attitude awful

Pros: Nothing

Cons: Dirty car, rude/ staff, almost 2hr wait to pick up car and did

Cons: The queue was an hour long with pick up and drop off car ??? No signs to tell you they are not at a desk office they are in the carpark. ????

Pros: They have a good process in place, they basically did their job well.

Cons: The indications were bad, I had to talk to about 5 airport employees in order to find out their new office, which was different from the one I had written on my paper from them

Pros: Ok nota ved aflevering af bil

Cons: 50 euro ekstra ved aflevering kl. 6. om morgenen.

Pros: Good value

Cons: Had to call for pick up from Airport. Pressurised to take extra insurance.

Pros: Car was very clean

Cons: Being charged almost double for the rental

Pros: Everything!

Cons: Nothing

Pros: Terrible service, a scam of fooling customers into needing to pay more.

Cons: Terrible service, a scam of fooling customers into needing to pay more.

Pros: i've already said, nothing except that the staff on returning the car were better and more prompt than on arrival

Cons: as above, disastrous, i missed an important apt due to the delay and the driver was SO rude!!

Pros: Cheap

Cons: Filthy battered car. Told my I was a very stupid man not taking their insurance. Huge queue to pick up car

Pros: Propere wagen

Cons: Eigenlijk niks

Pros: Quick friendly and helpful

Pros: Met my requirements of an over 70 driver and a reasonable one way hire

Cons: Agresive upselling and refusal to accept previous damage., however

Pros: Absolutely nothing. They have given no consideration to my position regarding the supposed loss of this item.

Cons: They have been completely dismissive of my complaint and repeated statements that the parcel shelf was not in situ when the vehicle was collected, and that this is an administrative error made by the member of staff when compiling the vehicle condition report when we took delivery.

Pros: Good quality car

Cons: Car rental site extremely difficult to find to return car.fortunate we had foresight to return car the night before our departure

Pros: No queue

Cons: Too much emphasis on cover insurance and felt anxious about what could go wrong with the car I had my own excess but was left with the impression it was not good enough and yet no other car company had mad me feel like that before

Pros: Service on arrival at airport was outstanding. I had an unusual situation with my driving licence and the representative did everything she could to accommodate my booking.

Cons: It was difficult to check damage (scratches, etc) in the dark when we arrived.

Pros: car quality and value

Cons: pick up desk , slow slow slow , far to slow , more time chatting , think this is a tactic to purchase express check in which is complete rip off

Pros: Efficient drop off

Cons: In Allicante we had a Fiat 500 booked there were many in the pick up yard yet agent refused to give us one

Pros: Would recommend OK rent to anyone, not only got the 9seater I’ve booked it was business version woth apple car play reverse camera on top of that they have actually charged me few quid less and took the excess down to zero where else you would have to pay extra for that here I actually paid less, this is first time that happen to me when renting car.

Cons: Car features, price and excess drop down on the pick up.

Cons: The actual price was increased twice by insurance fees. Insurances form OkRent are too expensive. The car was broken - not possible to lock. Automatic gear only.

Cons: Girl at desk tried to con me into buying insurance when I already have it. And I still have email to prove it.

Pros: Nothing!

Cons: Everything!

Pros: No fuss

Cons: When dropping off the car, the family in front of me where having an argument with the company about damage to the car. The OK rent a car rep said there was a scratch that no one, not even I could see... wasn't pleasant.

Pros: Nothing

Cons: Didn’t turn up or ring me, at 1am with my 4 kids, a joke !

Pros: satisfied all my expectations, was a smooth pickup in Alicante with an equally smooth drop off in Madrid. No hidden extras, car was in top condition, even had a free second driver as they offered me a choice and I chose an automatic for ease of driving in the Spanish cities!

Cons: One way rental fee, but having said that, all car hire agencies have this charge, so in essence - nothing.

Pros: Quick on the spot check in.

Cons: having to wait for car due to staff training