Ok Mobility at Alicante Airport

Pros: P Easy quick pickup & drop-off at dedicated bays in Alicante

Cons: No hard sell on additional insurance

Pros: Fast, Friendly

Pros: Nothing

Cons: See last comment

Pros: Easy car swap. The first car had a technical problem.

Cons: Nothing

Pros: Oke

Cons: Ik heb een grotere auto gekregen dan besteld en dus ook een groot bedrag moeten betalen!

Pros: Car provided was clean, a few bumps outside. Drop off was easy because there was noone there!

Cons: Pick up was appaling. Office in the airport was closed so we went straight to the carpark office. Arrived and there were approx 40 people waiting and only 1 member of staff. Had to wait over 90 minutes to collect car. Noone showed us where it was or checked it over. Luckily we took a video of the car because there were lots of scrapes and dents on it. Also luckliy it did not break down as we were told that breakdown cover would cost us extra on pick up. Would never use again.

Pros: The staff were very helpful with issues with the car, providing a replacement until the problem was resolved and taking a sensible approach taking the customer needs into consideration

Pros: Quick check in and check out

Pros: Fast and speedy polite service

Cons: Service was good just hard to find as in the car park and instruction sent before did not mention this and when u get to the original desk the signs and instructions are are ripped

Pros: Generally good service both picking up and returning. We got a tyre puncture repaired fairly quickly, which was excellent.

Cons: It took a while to get through to the right service number when we needed (we had a tyre puncture)

Cons: The car we'd rented was not available. Alternatives were offered but we had to fight to get a car large enough for our luggage and stroller for 2 kids, the agent could see the amount of luggage we had. Car from OK Mobility was in poor condition and dirty inside, cosmetic damage outside, rear middle seat belt was damaged. Cruise control and pedestrian safety systems had faults and did not work, errors on the dashboard to support this. Rear wheel bearing was worn out and vibrated and made noise.

Cons: Try to sell insurance

Pros: Good customer focus

Cons: Damage report lacked details and staff seemed uninterested

Cons: It was difficult to find the up ramps to get to the 2nd floor when returning the car.

Cons: Offering electric cars without fast charging , but pick up was abysmal slow , lack of staff , ticket numbers didn't work and people were pushing in que..

Pros: The car was exactly what I booked, small clean no fuss car

Cons: Issue when I returned car, but it was resolved with one email.

Pros: Nothing

Cons: They tried to scam me after the car broke down due to mechanical failure blaming me for damage that was already on the car.

Pros: Cost Speed Service

Cons: Significant sratches on car not shown in initial report. Good job I video'd it!! On return, I would have been charged.....but when I showed the agent, he was fine.

Pros: Il modello assegnato a quel prezzo

Cons: L'auto sporca, con tagliando da effettuare, pneumatici con avviso continuo di problema

Pros: Friendly helpful staff

Cons: Good quality cars, large range of options

Pros: Cena wynajmu.

Pros: Car hire was expensive and the insurance premium charged was very expensive

Cons: Reasonable price of car hire and low insurance premium would help the car hire better

Pros: Got a slightly better car

Cons: The hard sell for extra insurance that I'm sure we didn't need as had full covering insurance taken out with Discover Cars.com

Pros: easy pick up, price.

Pros: Speedy drop off

Cons: windscreen wipers needed serious replacement. Dangerous to drive with. Tire pressure also not at right level at pick up

Pros: Process of the booking.

Cons: Availability of staff for help as they were busy, had long wait.

Pros: bardzo szybkie i sprawne wydanie auta. samochod bardzo wysoko wyposazony

Pros: Good car for the money, very helpful staff at pickup and drop off. Online registration for hire car is a good and easy process

Cons: Only one person in the office at pickup so wait was long due to number of customers. Pick up was early evening.

Cons: Lo que no me gusta es la necesidad de más beneficios y ganancias. No me parece justo que rentar un coche no te da ningún beneficio a no ser que pagues por todos los seguros que ellos tienen . Ni siquiera tienes el beneficio de un servicio en carretera si no pagas por un seguro. Es increíble

Pros: A real tourist trap! Call name is not on the drivers licence so had to pay twice the amount per day for a "name change" which was charged as an Upgrade requested by the customer. Name was never changed. A large dent in the right rear bumper was not on the damage form but we immediately took pictures of that. On the day of return, the employee tried to convince us that that dent was not yet in it. By showing the photo including recording date the problem was 'solved'.

Cons: Unreachable by the phone numbers mentioned. Handling of extra costs due to change of name below standard. Had to pay twice as much for a month's rent. .

Pros: Nice clean car

Cons: They pushed extra insurance even though I told them I had cover. They tried to persuade me to take a larger car which I told them I didn't want. Again they tried to push it

Pros: As I sad it was just good this time

Cons: Ok

Cons: Unexpected charges

Pros: Ok Mobility helped me and explained the issue with the insurance I bought through discover cars.

Cons: Ok Mobility provided a good service, but their location had moved to inside the multi storey car park which Discover Cars did not communicate to me. The location they gave was some random location. Discover Cars is terrible. I will go direct to the companies rather than use them.

Pros: Collection fantastic.

Cons: I was early and went for a coffee but my small car did not arrive.

Pros: Drop off was quick and car checker was very polite

Cons: the wait on keys was long as only one person behind the desk

Pros: Low tyre pressure on collection

Pros: Very efficient drop off.

Cons: Agent at pick up tried to sell me loads of extras I didn’t want.

Pros: There was an issue supplying an automatic vehicle which I booked. They had a larger vehicle which I was initially offered at e15 per day upgrade, then a smaller free of charge 😀 . They then gave me larger car free of charge but I had to reject in the car park because damage reconciliation was impossible and the car was to large for me to drive. Fortunately a car was returned whilst I was waiting in the car park which I was offered? I was happy with car however I took it uncleaned.

Cons: The staff were always very polite and courteous.

Pros: All ok, apart from the deposit still not received yet!

Cons: It's been 1 week (last Wednesday I returned the car, and today is Wednesday again), and I still haven't received my deposit back yet!

Pros: Car was good and drop off was easy and efficient

Cons: Woman on the desk refused to give me the car saying i didn’t have enough insurance! I had Platinum Full cover! She lied and i had to phone the service team. She then gave me the car key. Very dishonest and rude! Really bad first impression!

Pros: The lady on the counter who dealt with me was excellent.

Pros: Werden goed geholpen, personeel was aardig.

Cons: Vervelend dat er altijd weer verzekeringen worden aangeboden.

Pros: Easy check-in, pick-up and return.

Cons: The unnecessary pressure to buy their insurance when I'd already explained that I had my own cover.

Pros: Quick service ,clean car,

Cons: Hello Discover cars ... They are shoplifters !! first thing : tank not full : 3 liters to short...not a big issue , but not according to contract. Second : I had to pay 60 euro for the road assistance Third : on delivery : 3 small damages , but these were allready existent ( I made foto's for protest !) !! and total 700 euri ,ridiculous , it's a great shame , kind of shoplifting..! So , that was the last time for OK mobility.. I would appreciate your reaction on this story..kind regards

Pros: Convenient

Cons: A bit of a wait.

Pros: Nothing.

Cons: I don't believe they will repair the alloy wheel. They will wait for the next punter and charge him as well.

Pros: Very good. Straight forward and cheap car. No issues in return.

Cons: The agent at the pick up desk really pushed up selling. Obviously didn’t engage, just mildly annoying.

Cons: Pressure to buy there insurance. And other extras.

Pros: They are based in the airport and finding the car was very easy in the car park

Cons: Nothing it was a really good service on thi occassion

Pros: All good

Cons: Nothing

Pros: value and good return

Cons: the pick-up was very bad only one/two agents at the desk, took approximately 50 minutes and the hard sell of insurance was very intimidating

Pros: On airport, easy to find office and car.

Cons: Had to leave the keys in a secure box when handing over. Despite office being open, there was no-one to check the car over so I left, not knowing whether they would find any damage that I could contest. As it turned out, everything was okay though a week later, I'm still waiting for for excess deposit to be returned to my credit card.

Pros: They stayed open despite our flight being delayed

Cons: The car seats were stained and dirty as was the inside of the car. Hidden costs roadside recovery/ breakdown £60

Pros: Everything

Cons: Nor much, state of car body Scratches

Pros: The price

Cons: 2 hours from start at the counter for pickup until we got out of the airport

Cons: Pushy agent wanting to sell extras

Pros: Quick and easy

Cons: Would of been charged had I not proven scratch was there previously

Pros: Nothing

Cons: Everything

Pros: Agent friendliness and helpfulness.

Cons: nothing

Pros: Drop off was easy

Cons: Couldn’t help is get our money back that we were twice in error for

Pros: fluent pick-up and drop off

Pros: Nothing unfortunately

Cons: The fact we were on time and looking at waiting 2 hours to recieve the vehicle we booked and no representative from OK mobility approached us to explain what was going on or why

Cons: Pick up took 1hr 15mins with only 7 people ahead in the queue with 2 staff working. Constant attempts at upsell and insurance scare tactics during pick up

Pros: It was simple and easy to use. But took a little finding. That’s probably on us. Not the company

Cons: I didn’t find a problem

Cons: The agents were all motivated by up selling. I was offered an upgrade which would double the cost of my rental. ( said no but it wasted a lot of time) I was offered extra insurance, even though I had full coverage and it stated as much on the agreement I showed to the agent. £1700 was blocked on my card as a deposit, despite the agreement stating it would be £1260. I have returned the car but £699 has been taken by Discovercars with no explanation which I am trying to get back.

Pros: The operator we dealt with lied used underhanded tactics to scar you into obtaining additional insurance. When on return i was advised by Carlos I didn't need to take the additional insurance as this covered accidental damage which i wasn't advised of full. Neither did I get the opportunity to read and understand the additional i Insurance cost I was told I need other wise I couldn't take the car and would have to pay or use another rental company!!!

Cons: Nothing. Sales assistant clearly lie to make more revenue of special deals listed on your platform.

Cons: Wrong car size, smaller than ordered. Issues with car, coolant critically low and sensor issue. Couldn't get through on support line. Car condition - damage to bodywork and sensor issues.

Cons: At pick up he said its a lie we are fully covered via discover cars and put a lot of pressure on us. I know how it works but it is really bad for other customers because they tell a lot of lies putting you under pressure so you take the extra insurance.

Pros: They gave me a brand new car!

Cons: They insisted a lot on selling an extra insurance that I already had with another company

Pros: Close to arrival

Cons: Very slow at returning payments

Pros: Gregg on the counter in alicante was a star

Pros: They assisted me to rent a car after all at a reasonable rate, although the price was higher than the discovercars rate.

Cons: Service was ok

Pros: I missed the original scheduled pick-up time still they were helpful and found another car for me.

Pros: The rental price was very good. The car was in very good conditions.

Cons: Long queue at the counter. The agent offer a 296 euro insurance, telling that we are not covered at all, one of the reason being that we paid at the counter the cost of rental. She said there is not agreement with Discovercars, so the insurance we have (according the voucher) is not effective, so what we paid online to Discovercars is only a fee for rental, and not an insurance. Anyway, we were stressed the whole vacation because of this.

Pros: A very nice car and a very competitive price.

Cons: A long queue on collection

Pros: Very helpful and polite man when we arrived at drop off point - no waiting around

Cons: The attitude of the 2 girls at the collection point. Too busy talking to each other while we were being dealt with which led to the wrong car registration being entered on our paperwork! No helpful directions given to car park

Pros: Super friendly man to help us with the car, when returning very friendly lady.

Pros: nothing special

Cons: price much higher than agreed according the mail this is the last time i book with OK mobility

Pros: Easy location and access to airport could not be much better unless it was at the actual plane

Pros: Good clean car. Great price.

Cons: Agent was trying to upsell to higher class. Didn’t get the car I wanted. Was forced into getting car insurance or no rent.

Pros: Very friendly

Cons: nothing

Cons: Charged for damage already present and paid for fuu/full fuel but car only 7/8ths full.

Pros: Everything moved fast, the agent was helpful. Every question was answered.

Cons: Their office have been moved from arrivals hallway to the renting/parking place. They did had a notice, but that was good enough for someone who knows the area. A tiny map with "you are here" go "there", would have been amazing.

Cons: The fact that your terms and conditions show the credit card has to have the Full Drivers name on it. Totally wrong, just another way to get money out of customers. I shall be reporting this issue on Social media. Absolutely annoyed about you.

Pros: Had to buy cover again. Not massively helpful. Car stank of cigarettes.

Cons: Having to pay extra when you've already budgeted.

Pros: Good car quality

Cons: Windows screen could be cleaner (uncomfortabel in sunshine).

Pros: The car was fine. A few tiny scratches and a bigger one on the wheel but fine

Cons: The don’t document any damage whatsoever on a 10,000 km car. Difficult to check it completely including underneath and roof yet when you return it they always find things! They found a scratched wheel that was €600. Luckily i had proof that it was like it when picked up but the ganache report that you don’t see until after you’ve received the car and driven off in it as they email it to you says nothing. They’re not an honest company in general but they also just give you total rubbish on phone!

Pros: Good choice of vehicle

Cons: The insurance on website is unclear .thought I purchased what was suggested on the website when making the booking, when I collected the car I was told that I does not cover what I required and had to pay more ,so seems I have paid twice Finding the location in Alicante airport is not very clear as the website pickup point says in the airport ,but it’s in the car park ?

Pros: Price

Cons: Car had not been cleaned very well. Petrol was not full. A few noises and squeaks apparent during the week.

Pros: Quick drop off

Cons: Waiting time

Pros: It was very easy pick up

Cons: Nothing

Pros: Easy pick up after online checkin

Pros: Nothing at all I did not collect the car

Cons: Cost and unfriendly staff

Pros: Essy service. No pushy upselling of insurance etc.

Pros: Awful company Terrible service with hidden costs and scare tactics into paying for higher insurance Also many customers around me had reserved cars that were not available

Cons: Nothing Rude and disrespectful Would never use again

Cons: I was offered a van not a car. The blonde woman was one of the rudest people I have ever met. She was rude to the old man in front. I stayed very calm. She still was aggressive and rude. I asked her to calm down. She threatened me with no car at this! A little bully. I didn’t take the van. I left. We would never use Ok Mobility again. I’d rather pay more. It’s the second time we’ve had issues with this badly managed company with staff who clearly need training in basic customer service.

Pros: Friendly staff

Pros: More than 90 minutes for pickup. Really bad. Car window not cleaned. Tires not at the right pressure. Pickup waiting was the worst in my life.

Cons: More than 90 minutes for pickup. Really bad. Car window not cleaned. Tires not at the right pressure. Pickup waiting was the worst in my life.

Pros: Although I paid for full protection, the customer service representative continuinely, rudely, kept saying that the cover I bought was worthless and that I had to pay for the extra cover or there was a good chance I'd lose my deposit. Not the type of attitude you want or expect at the start of your holiday.

Pros: Alleen de auto

Cons: Alles buitren de auto om!!

Pros: Nice car, very easy drop off.

Cons: At pick up, quite a bit of slightly dishonest pressure to purchase insurance.

Pros: This company is a complete disgrace you use they are nothing more than a con artists

Pros: Con men

Cons: Charged for an upgrade that I did not request or was aware of.

Cons: Had to queue for almost an hour thay then ignored the information from yourselves (discovercars) and made up thair own prices which were over twice as much, tired and stressed I argued and had to take the car,

Pros: Used them before and they do a great service

Pros: Friendly staff

Cons: Everything okay

Pros: Friendly representative

Cons: The length of time waiting to pick up the car . Queuing 2hrs

Pros: The fact it was at the airport and we didn’t need to get a transfer

Cons: Took a long time to be served at Alicante airport

Pros: The car was a good choice and clean and tidy.

Cons: We had to pay €40 after waiting 40 minutes to be served to ‘fast track’ our position In the queue. They tried to upsell the insurance, saying what we had was insufficient in case of breakdown and they tried to upsell to a ‘higher spec’ vehicle for a further €16 per day. Awful and unnerving experience.

Pros: nothing

Cons: charged me twice

Pros: Fast service from the desk

Cons: Ordered a 4/5 door car but was given a 3 door instead.

Cons: Overcharged by double, given a higher spec car than I requested and when I complained at the counter, they said they didn't have any more vehicles of the size I originally requested. When I said this was their issue, they shrugged their shoulders and didn't help. I've submitted a complaint, but as at two weeks later, they've still not responded

Pros: Absolutely no issues with Ok mobility . This was my first time using them and ( despite the name ) they have been excellent . Would be happy to use again

Pros: I can't think of anything

Cons: The car had a lot of damage and was really dirty both inside and out. It looked like there was the result of a sneeze on the rear view mirror.

Cons: The lady at the desk did the hardest sell technique possible trying to get me to pay over 230 euros for more cover when I had already paid for peace of mind. She repeatedly warned me it would cost up to 2000 euros if I scratched the car even slightly. Although I resisted the temptation to cave in and pay it seriously impacted my enjoyment of the holiday and made driving a tense and neurotic experience which I would not ever like to repeat. She was really horrible and had been trained that way

Pros: The chap at the desk was polite

Cons: I made a booking for Elite SUV, my flight was delayed by 5 hours, I called discover cars and let you know regarding the situation, to let OK mobility know we have been delayed. Arrived in Spain at 1am, OK mobility said my booked car had now been released, I had to get a new hire car from them, a lower car class and ended up paying more than £100 more! Won't be booking again through you or OK mobility. I think I was also mis-sold their premium insurance with no opt out.

Pros: Staff was friendly.

Cons: They rip you off by more or less forcing you to pay €40 extra to use the Fast Track line, otherwise they won't help you.

Pros: The price

Cons: Pick-up: Way too long waiting time! We waited 1.5 hours. Upon arrival you had to register, where you can choose between: new rental, reservation or fast track. People came in between who chose fast track that costs €40, to get to the turn earlier. There were only 2 people behind the counter. It went very slowly per handling because the employee tries to unnecessarily sell another insurance. Everything has already been arranged via Discovercars.

Pros: Efficiency when I dropped the car off

Cons: We had a long wait to collect but this was due to the time of year

Pros: Pleasant staff once I got to the head of the queue

Cons: The amount of time spent queueing for service at the check-in desk. The hard sell of extra insurances, upgrades and "packages". The car was not big enough for our needs and was not an adequate equivalent to the advertised model

Pros: The fact that they are at the airport

Cons: They promised one price, but upon arrival in Alicante it turned out to be three times more expensive

Pros: good price, good model

Cons: Car was not cleaned, contract did not arrive at all, had to wait 25 minutes for assistant at pickup you confirm scratches on bodywork

Pros: Quick to book in

Cons: Tried constantly to upgrade the car and push their own insurance

Pros: In The Terminal . Very Efficient

Cons: Friendly Staff . And all aspects of Hire very good

Pros: Snelle regeling bij afhalen en terugbrengen

Cons: Het proberen te verkopen van extra verzekering terwijl dit geregeld was via discover cars

Pros: Totally disgusting and awful

Cons: Service at the desk. The clerk tried charge me different kind of extras using very rough speech. When drop off the clerk blamed the damage at door. Fortunately I had pictures from car when picked up.

Pros: Not a lot really

Cons: I upgraded my car as it was easier for my wife to get in and out of but I was denied full to full on the fuel which I had on my original car. They do not check the car with you so its up to you to seek out any damage which apparently I missed one little bit and was charged 140 euros. I will definitely not use them again

Pros: Upgrade for reasonable price.

Cons: Trying very hard to sell extra very expensive insurance.

Pros: Nothing. I cannot think of any aspect of the rental desk experience which could have been made worse.

Cons: The entire experience and the desk staff attitude in particular. I've rented cars at airports many times, this was without doubt the worst experience I've encountered. Truly awful. We didn't actually take a car so some of the ratings above can't apply but are insisted upon for the review process.

Pros: Easy to find

Cons: Don’t try to get me upgrade car, I have already decided car! I have also decided insurence or not. Deliver full, should be the best.

Cons: I only want to rent a car from now on, where there is a return location at the airport.

Pros: Rapid turn around at the initial reception desk. No major hard sell of other insurance options.

Cons: A 5 min introduction to the functions of the car would assist in easy motoring. A video of the cars functions and specifications would assist greatly.

Pros: Rental conditions, margins, easiness, times frames, prices and best value for money

Cons: Nothing

Cons: Said car was ok at drop off, but then claimed we had damaged front bumper when we hadn’t. Took money off our credit card for this. Have complained, yet to hear from them. Believe this is connected to the fact we declined their optional extra insurance. Would not use them again.

Cons: They tried to cheat me with additional insurance while I had full coverage already and threatened me with deductibles from my credit card in case of accident.. which they did after rental was over without any explanation/reason and had to initiate claim procedures to get extra deductions returned.

Pros: rented so many times, but this was the worst expierence for car rental...

Cons: The return place was closet when we came at 08:10 it should been open at 07.00! it opened at 08:18 and only one person at the office! it took 30 min to check our the car (Big line!) Will never use this comppany again. service was bad...

Cons: De vertegenwoordiger aan de balie,onvriendelijk persoon,wilde alleen maar een verzekering afsluiten ,terwijl wij al 3 keer verteld hadden dat wij al een verzekering afgesloten hadden bij discuverie cars

Pros: The dropping the car off

Cons: The lady pressing to make us take a separate insurance and her tell us that the €2000 would be affected if there was any sort of damage regardless if it was our fault or not

Pros: nothing

Cons: over an hour check in time, supplied car no fuel had to call brake down service , waited over 4 hours VVVV BAD SERVICE

Pros: Car return time and parking place

Cons: Low quality of the car. Very difficult to drive uphils with so small engine. Rune agent at airport. No records for returning client despite my 4th rental this year.

Pros: Nothing

Cons: Everything

Cons: Second bad experience with ok mobility

Pros: Nice car

Cons: Being g able to book with a debit card but debit card not accepted for payment so suddenly extra premium charge. Also don't accept Mastercard or Amex so end up paying 2 lots of insurance. Very frustrating

Pros: Easy check in

Cons: Car was damaged and there was no pre checks, Worried all holiday that I was going to be charged for the damage. Now 6 days since my return and I still haven’t received the money taken off my card for fuel even though I filled up just outside the airport

Cons: Silly ticket system at airport. QR code version wasn’t working. My number didn’t appear on screen. When I went to an available agent (despite nobody else waiting) told me she won’t see me without the ticket. I had a confirmed reservation, this should have been enough. But I had to try and take another ticket and then wait again.

Cons: They have taken the excess on pending a week after I dropped of the car!

Cons: I have now had the total excess moved to pending transaction a week after dropping the car off

Pros: Fast efficient and knowledgable staff made everything easy

Cons: Nothing

Pros: fast, easy to find

Cons: no screen wash in car , had to purchase

Pros: The fact that you get the knife to the throat and that the insurance would not be sufficient while you did take out it with Discover Cars makes this company an unsatisfactory for me. It is probably their strategy to raise extra money in this way to fetch. And they have not refunded the deposit of 100 euros for the full full policy either.

Cons: Zero

Pros: good value

Cons: trying to give me the heavey sell to upgrade insurance

Pros: friendly and efficient

Cons: all good

Pros: All quick and effecient

Pros: N/A

Cons: The agent was so rude and arrogant I went opposite and used Europcar instead. (Despite having already paid). That’s how bad the experience was!

Pros: Quick efficient service e from friendly staff, a great car provided and both collection & drop off carried out with ease. A very good service, thank you OKmobility.

Pros: Great car, friendly staff, great location

Cons: Car smelled like smoke

Pros: Easy process.

Cons: Nil.

Pros: Good new car.

Cons: Charging for extra services you didn't ask for / lack of transparency about the costs.

Pros: Friendly. Efficient, Professional

Cons: nothing

Pros: No sell on used many companies in Alicante, this is by far the best and easiest long may it last.

Cons: First class

Pros: Staff on the phone service were great!

Pros: Representative at the airport very polite and helpful

Pros: Efficient

Cons: No problems

Pros: I had a full insurance att you but the agent at Ok mobility friting me and sad that i must have en insurance at Ok mobility too and he charged me 360 € more. I was very disapointet at Ok mobility.

Pros: It was OK. The woman receiving the car was nice.

Cons: Car dirty at pickup, low tire pressure, strange sound, maybe because of low tire pressure.

Pros: Collection fairly easy. I have rented for years from Alicante so not as difficult to navigate various costs involved now.

Cons: There was a dispute about a small amount of damage on return. Thankfully I had photographed the damage on collection otherwise I would have been blamed. They need to step up their awareness and records of any damage however small before customers collect.

Pros: Trouble free

Cons: Perhaps someone could have explained the car’s controls?

Pros: Friendly staff and efficient pick up

Cons: Interior of the car could have been a bit more clear, windows inside

Cons: Refund of the deposit is still pending in spite of the fact that the agent confirmed all was in order

Cons: The car offerred was clearly smaller than the advertised one. (duster vs Peugeot 3008).as we had lots of luggage, we needed to go for an upgrade. This was unprofessional. We will probably not use ok rent a car again.

Pros: Efficient service and quick

Pros: Nothing, service in UK and Spain both terrible

Cons: Everything. Took 90 mins to get to get to counter at Alicante. Woman kept laughing and joking with colleagues rather than serve me effectively. Then now took £400 out of my account for nothing. Outrageous! And you haven't even got a phone number to discuss it with you!

Pros: Nothing.

Cons: Flight was delayed and on landing at Alicante discovered rental kiosk was closed. No alternative way to collect car. Paid for but didn’t actually receive vehicle. Stressful.

Pros: No queuing at check in for car.

Cons: Dropping car off took too long, waiting for staff to check the car over.

Pros: Efficient, car was in very good condition.

Cons: Returning the car when they forensically search for the smallest of marks.

Pros: great car at a great price

Pros: Was prima

Cons: Helemaal goed

Pros: Nice clean car better that expected

Cons: Pressure to take out extra expensive insurance

Pros: veel keuze van wagens en vriendelijk personeel

Cons: vering wagen was volledig op.

Pros: Efficient and friendly

Cons: Nothing

Pros: Snelle afhandeling

Cons: Men probeerde met al teveel aandrang de duurste verzekeringsdekking ons aan te smeren. En dat is helaas gelukt.

Pros: The best rental car I have ever had!!

Cons: I got much better car that I was expecting!

Pros: Not a lot, you can engage with me on johntee94@googlemail.com or you may see my reviews elsewhere.

Cons: Accusations of theft/loss of property, the wait to be dealt with in the airports 1.5 hours, ineptitude of staff.

Pros: changed vehicle when tyre pressure gauge alerted on pick up, no queue at time we arrived someone checked car on drop off rather than just leaving keys

Cons: needed to request copy of agreement...or maybe it would have arrived a few days later

Pros: Helpful staff

Cons: Wait to return.

Cons: The waiting to pick up the car.

Pros: There polisy of return when they also try to give the coustomer the blame for any small damage was not good. We have to film al the car and take foto all over - this is not how we like to have it Last time with ok cars

Pros: super!

Cons: nothing

Pros: Even with all cover provided they still sold me and charged me excess cover

Cons: Pressure to buy extra insurance Car had previous renters meat product in boot. Therefore hadn’t been Covid cleaned before giving to me.

Pros: Pleasant efficient staff on collection desk

Cons: On returning the car the amount of petrol was queried. There was more in than when collected. We were asked if we could put more in as wasn’t quite full we declined. We were asked had we taken a picture of gauge but we hadn’t. The matter was resolved however we have been hiring cars in both Alicante & Murcia since 2004 and have never had any issues before.

Pros: Good value and service, upgrade given for a small additional cost.

Cons: Cleanliness of the car. It was filthy.

Pros: The car was spotlessly clean and a dream to drive

Cons: Sort out the insurance . I took out discover car full insurinsurance still the rep tried a hard sell for me to take out more even at the desk though I was fully covered. Why cant u come to a deal with the car providers and split the profit on car Insurance

Pros: Efficiency!

Cons: Surprised that the car was not cleaned. It was not that dirty, but anyhow.

Pros: Det var effektivt når du leverte bilen

Cons: Elendig service med representant ved skranken.

Cons: Excessive insurance push. Extra insurance was more than the cost of the initial hire. Scaremongering people into the extra insurance is not great.

Pros: The drop off was excellent and the agent was a delight compared to the pick-up agent - was was apologetic about her colleague

Cons: The hard sell on insurance - breakdown cover etc... - what cover did I actually have etc.... - I could have let it spoil my holiday if I didn't have conviction I was in the right

Pros: Once you reach the desc everything went fine. Especially the returming of the car.

Cons: It took a longer time than hoped. Realize that customers tend to show up at the same time..

Cons: I got delayed by 1 day and was not given the car I had paid for for one week. Thieft at its finest. Corporate greed over humanity.

Cons: overcharged at the desk - still waiting for an answer as to why

Pros: Good car , quick drop off

Cons: The desk trying to upsell insurance when I already added full insurance, they told me it wouldn’t cover me when it was obvious it did

Pros: Nice car, pick up was easy

Cons: They charged me €260 for a scratch that I didn't remember happening on the wheel rim that was minute.

Pros: I stort sett bra

Cons: Lite långsam uthämtning

Pros: Very good service when i return the car

Cons: To mutch talking about insurance when pic up. Feels like a thret if i don take that insurance they offer. Very un pleasher

Cons: Drop off were standing around ignoring their customers resulting in us being late

Pros: New car , was exceptional condotion

Cons: Extra charge of 150 euros because we arrived 7 minutes late for pick up

Pros: bereidwilligheid omwisseling type voertuig zonder meerkost

Cons: afhalen wagen voor gestelde uur werd "beboet" met extra kost afgesloten full coverage verzekering werd niet aanvaard

Pros: Cars were new and in relatively good condition. I had an issue with damage to the car that was not originally spotted on collection but due to a previous accident and it was sorted out by their representative in a timely manner.

Cons: Upon receipt of the documentation for both cars from the agent there was no indicated damage, however on inspection I found some numerous damages and would be unsure if this was an oversight and shows they don’t inspect their cars or it was on purpose in order to catch people not taking full insurance. Either way, beware.

Pros: Fiat 500 nice car ideal for single person doing little mileage

Cons: The staff appear to be on commission to make extra money (Theory not fact but comes across that way)For that reason the check-in takes for ever. Returning the vehicle the agent asked for you to wait whilst he examined the vehicle as if wanted to find fault. A small mark was found on one alloy wheel for which €260 was charged. Clearly this didn't impair the road ability of the vehicle and no doubt wouldn't be changed. With a plane to catch no time to argue. Clearly excessive fee - Rip Off

Pros: The desk agent was fine, good really, but there weren’t enough for the queue and people who were queuing at priority then joined the main queue at the front as the agent on the desk went for a break

Cons: As above, especially the extra insurance cost and the drop off place at Murcia airport is in a ridiculous place too hard to find so we nearly missed our flight although the shuttle was very efficient when we got another company’s agent to take us there

Pros: Very pleasant desk staff.

Cons: Didnt like that they tried to push their own insurance

Pros: Nothing

Cons: Had arranged to hire vw golf,on arrivel was told golf not available,howevèr for more money could upgrade to tiguan,had to make do with peugeot at same cost of golf,was told to inspect car on 4th floor and return to 2nd floor to advise of damage this should have been done with mbr of staff.!lots of damage on car!was told would receive email of damage,but did not,very unsatisfactory from start!just hope do not incurr any charges on £1400 credit card deposit,oh and washer bottle was empty,

Pros: Nice car

Cons: 1. The car hire shop was not in the location it said it was 2. We waited 1.5 hours to be served 3. Once we were finally served we were told we HAD to pay and extra €150 euros for premium insurance. I had already taken out the highest insurance on the website and had paid in advance for it. I was told if I didn’t pay this extra €150 euros they would have to take €1000 as a holding fee for the car, and if there was any damage or dirt in the car I would loose it all

Pros: Time dropping off , really quick

Cons: Time picking up car , 1 hour and half hours , , first car disgusting, damage everywhere, red brake warning light on , we had grand kids with us , then they gave us new car ,

Pros: Discover cars who we booed trough are simply a handling agent with our of date instruction, early closing of offices with corresponding difficulty contacting them

Cons: Extremely poor pick instructions (out of date from Discovery cars)

Pros: They gave me a new car

Cons: The pressure selling of additional insurance

Pros: Good car

Cons: Drop off took 30 min waiting in line mixed with pickup. After advising to change accelerated the process. Even better when employee directly checks the car when returning with a tablet to do admin

Pros: Paid my deposit back ok

Cons: Picked car up at level 4 so rerurned it at level 4 to be told after queuing up it must be returned to level 2. I had to then rejoin queing people to hand keys back. No one told me level 2 drop off. They conduct there business out the back of a van in the car lot no clear signs were to go. Very stressful. The car itself was covered in sand and had no screen wash. I had to jet wash it for the return worried I would get charged. Frankly I've had enough of car hire in spain the staff attitude awful

Pros: Nothing

Cons: Dirty car, rude/ staff, almost 2hr wait to pick up car and did

Cons: The queue was an hour long with pick up and drop off car ??? No signs to tell you they are not at a desk office they are in the carpark. ????

Pros: They have a good process in place, they basically did their job well.

Cons: The indications were bad, I had to talk to about 5 airport employees in order to find out their new office, which was different from the one I had written on my paper from them

Pros: Ok nota ved aflevering af bil

Cons: 50 euro ekstra ved aflevering kl. 6. om morgenen.

Pros: Good value

Cons: Had to call for pick up from Airport. Pressurised to take extra insurance.

Pros: Car was very clean

Cons: Being charged almost double for the rental

Pros: Everything!

Cons: Nothing

Pros: Terrible service, a scam of fooling customers into needing to pay more.

Cons: Terrible service, a scam of fooling customers into needing to pay more.

Pros: i've already said, nothing except that the staff on returning the car were better and more prompt than on arrival

Cons: as above, disastrous, i missed an important apt due to the delay and the driver was SO rude!!

Pros: Cheap

Cons: Filthy battered car. Told my I was a very stupid man not taking their insurance. Huge queue to pick up car

Pros: Propere wagen

Cons: Eigenlijk niks