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Record-go at Alicante Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Pretty efficient, car was fine, no issues
Pros: The cars are nice enough. The staff look smart.
Cons: It’s not a quick process. They always try to upsell insurance and when you decline they seem personally offended. On return the guy said something about a receipt for the petrol. I didn’t have one because the tank was full. Having a receipt doesn’t prove anything the gauge can’t tell you. Quite rude then no receipt to confirm the car is returned in a satisfactory condition. Jamil just told me “I am the receipt” but again, proves nothing. As far as I’m concerned the transaction is complete.
Pros: These people are con artists I returned my car in the same condition but they charged me £250 for some damage. Looking at the photos I believe the damage is from a different car. They won’t send me a picture of both car and registration in the same picture
Cons: These people are con artists I returned my car in the same condition but they charged me £250 for some damage. Looking at the photos I believe the damage is from a different car. They won’t send me a picture of both car and registration in the same picture
Pros: Just great
Cons: Nothing
Pros: Lots of dents on the car at pickup.
Cons: Staff is not to friendly specially at drop off
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Customers not resident in EU countries are required to present the following document(s): International Driving Permit (IDP) in order to collect the car.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, local address (apartment; hotel; villa; etc.). If the renter is not the main driver, the following coverage is mandatory: Total Comfort Cover.
The deductible/excess amount is from 1100 EUR to 2000 EUR, depending on the car group.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
A deposit will be charged if one of the following cards is used: Debit cards.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard, Visa, Debit cards.
If the customer wishes to use Visa debit card, MasterCard debit card, he/she will be required to purchase Total Comfort Cover.
Cash is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 4 additional drivers.
Delivery/collection service is not provided.
Diesel vehicles are available for an additional charge of 2 EUR per day.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
For vehicles not returned in an acceptable clean condition, an additional charge of 95 EUR will apply.
A damage administration fee of 50 EUR will apply in the event of an accident or damage to the car.
An administrative fee of 40 EUR will be charged for each request received from the traffic police.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Service outside of business hours is available by request and for an additional charge of 40 EUR.
In order to have service out of hours, the renter must provide the following information: Flight number.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 360 minutes.
If the customer is late for a return for more than 60 minutes, extra day charges will apply, in addition to any other rental charges.
The grace period will be honored only during business hours.
Pick-up & Drop-off
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