Alicante Airport (ALC), Alicante, Spain
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Driver's country of residence is United States of America (USA) and age is 30-65
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Record-go at Alicante Airport

Planta 0, Aeroport d'Alacant, N-338, 03195 L'Altet, Alicante
0034 677 406 290 / 0034 610 910 976 / 0034 600 906 449
Pick-up instructions
Go to the office located in the arrivals hall. Once you have the rental agreement, go straight to the right to the end of the lobby, where the lift and stairs are. Go up a floor. Continue along the walkway to the next lift. Go down to floor 3. Access the inside of the car park and you will find the Record go pick-up office.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-23:00
Tue:08:00-23:00
Wed:08:00-23:00
Thu:08:00-23:00
Fri:08:00-23:00
Sat:08:00-23:00
Sun:08:00-23:00
Period outside of business hours
Mon:23:01-23:30
Tue:23:01-23:30
Wed:23:01-23:30
Thu:23:01-23:30
Fri:23:01-23:30
Sat:23:01-23:30
Sun:23:01-23:30
Key box
Yes

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Netherlands
Fiat 500
July 11, 2024

Pros: lovely

Cons: lovely

United Kingdom
Seat Arona
June 25, 2024

Pros: Very friendly drop off staff

Cons: Nothing

Italy
Fiat Doblo
June 22, 2024

Pros: Very fast pickup and drop off. They returned the deposit very fast, in 3 days it was already on my bank account!

United Kingdom
Fiat 500
June 14, 2024

Pros: Very confusing as I paid extra insurance then when pick up had to pay extra 250 which I only got 90 back after couple of days for fuel deposit .not easy finding fuel station at airport

Cons: Extra change felt scammed when I paid extra insurance before Ungraded me free to bigger car never told me it was manuel .difficult car park as very tight with left manual and I’m left handed made me stressed not enjoyable

United Kingdom
Fiat 500
June 3, 2024

Pros: Price

Cons: The long queue sometimes

Netherlands
Fiat 500
May 27, 2024

Pros: De persoon waar ik de auto heb ingeleverd, was heel meegaand en bood zijn excuses aan voor de schade die niet geregistreerd stond.

Cons: Auto’s met teveel schades, meer dan tien schades.

United Kingdom
Fiat 500
May 24, 2024

Pros: Friendliness of staff.

Cons: Not completely accurate in highlighting the damage that was on car.

United Kingdom
Opel Corsa
May 19, 2024

Pros: All satisfactory

Cons: We were told that the fuel tank must be filled, no more than 10km from return. Why did the agent not tell us about the closest filling station?

United Kingdom
Toyota RAV4
May 7, 2024

Pros: The car didn't break down.

Cons: They are absolute cowboys just waiting to rip off anyone who isn't as diligent as us.

United Kingdom
Seat Arona
April 13, 2024

Pros: I like the preset radio stations

Cons: Rude staff. Poor quality car. Scratches should have been repaired as they would have insurance to cover this.

United Kingdom
Fiat 500X
April 4, 2024

Pros: Car was of a decent spec, clean and as large as expected

Cons: Lots of unrecorded damage on vehicle. I recorded all this on my phone and paper fortunately I wasn't challenged about the damage.

United Kingdom
Fiat 500X
March 27, 2024

Pros: Pretty efficient, car was fine, no issues

United Kingdom
Seat Arona
March 27, 2024

Pros: The cars are nice enough. The staff look smart.

Cons: It’s not a quick process. They always try to upsell insurance and when you decline they seem personally offended. On return the guy said something about a receipt for the petrol. I didn’t have one because the tank was full. Having a receipt doesn’t prove anything the gauge can’t tell you. Quite rude then no receipt to confirm the car is returned in a satisfactory condition. Jamil just told me “I am the receipt” but again, proves nothing. As far as I’m concerned the transaction is complete.

United Kingdom
Fiat 500
March 24, 2024

Pros: These people are con artists I returned my car in the same condition but they charged me £250 for some damage. Looking at the photos I believe the damage is from a different car. They won’t send me a picture of both car and registration in the same picture

Cons: These people are con artists I returned my car in the same condition but they charged me £250 for some damage. Looking at the photos I believe the damage is from a different car. They won’t send me a picture of both car and registration in the same picture

United Kingdom
Fiat 500
March 16, 2024

Pros: Just great

Cons: Nothing

Netherlands
Fiat 500
March 10, 2024

Pros: Lots of dents on the car at pickup.

Cons: Staff is not to friendly specially at drop off

United Kingdom
Fiat 500X
March 7, 2024

Cons: As above, the agent at the desk tried to sell me full insurance despite already purchasing it.

United Kingdom
Toyota RAV4
March 6, 2024

Pros: Quick, professional and polite

Cons: Can't think of anything

United Kingdom
Fiat 500
March 5, 2024

Pros: Price

Cons: no available to deal with the car on collection, to sort marks out.

Sweden
Ford Kuga
March 2, 2024

Pros: Good service when we give the car back

Cons: Bad service on desk when when we pick up the car. We only got a much bigger car for double price. She also try to scare us with insurance, said that discover insuranse was shit and we need Police report if anything happens and we would be charged 1400 euro.

United Kingdom
Fiat 500
March 1, 2024

Pros: Dropping off process was okay but I had to find everything myself, the unhelpful rental staff didn't explain the drop off process or even have the address on the paperwork.

Cons: The woman was unfriendly, the extra insurance was a con, I had to pay a deposit for the fuel of £85 which wasn't previously explained to me and the 900 euro deposit I paid on my credit card is yet to be refunded. Oh same with the fuel deposit. No money back yet but I could be jumping the gun slightly. I foresee several emails are going to be needed to solve this.

United Kingdom
Opel Corsa
March 1, 2024

Pros: Was given a better than expected car,

Cons: Always keen to sell you extra insurance even if you tell them you pay insurance annually to cover rental car bookings in Europe. Wanted to also sell additional breakdown cover on top for €44 for 7 days rental

United States of America (USA)
Seat Arona
February 28, 2024

Pros: None I would not recommend Record go to anybody

Cons: Car was in very bad condition: - all body covered by dents and scratches, - broken light - bad battery- quiet often it was hard to start engine - very old and overused - almost 60, 000 kilometers on odometer - pretty dirty inside

Netherlands
Opel Corsa
February 24, 2024

Cons: Zie eerder commentaar.

United Kingdom
Fiat 500X
February 23, 2024

Pros: Very efficient

Cons: Damages on car that wast record on damage sheet

Belgium
Fiat 500
February 20, 2024

Cons: They were very unfriendly and acted like I was crazy, not taking their very expensive assurance. I had taken an extra insurance with Discover Cars. They don't like that at Record-Go. They charged me for the fuel tank in advance. This is the first time. Before they just blocked the amount. I returned it full and I hope I will get the fuel money back. Otherwise it will be the last time I will rent with Record-Go. When we dropped the car they were again very unfriendly because we wanted to take pic

Ireland
Fiat 500
February 18, 2024

Pros: They were very good

Cons: Made to feel like a criminal over taking discovercars insurance, would not take all inclusive insurance again

United Kingdom
Toyota RAV4
February 18, 2024

Pros: Nice car

Cons: Poor service picking up, no direction to where the car was parked so just had to look around the car park, hard sales tactics on rental insurance, poor drop of system

United Kingdom
Opel Corsa
February 17, 2024

Cons: Charged me more

Norway
Mercedes Benz B Class
February 15, 2024

Pros: Hard limit of 6hrs delay before contract is canselled, even when informing about delay, caused stress.

Cons: 40 min waiting time at office! Main office was closed, other office "hidden in other hall"

Switzerland
Mercedes Benz B Class
February 10, 2024

Pros: Although many people at the desk, the young lady was smiling, polite and helpful.

Cons: Paper work & contract. High Deposit. Car condition: the car had a lot of damages. Most were not mentioned on the damage chart. The lady at the desk said not to worry. Luckily, I took many pictures of the car, because when giving it back, the guy tried to give us the responsibility for one of the damage. I manage to show that I wasn’t responsible. But with somebody else, with less or no pictures, he would have to pay for it. The customer is fully at the mercy of your rep.

United Kingdom
Fiat 500
February 7, 2024

Pros: Smooth pick-up process

United Kingdom
Fiat 500
February 7, 2024

Pros: Quick and efficient

Cons: Quick and efficient

United Kingdom
Ford Kuga
February 7, 2024

Pros: Nothing. The service was terrible from start to finish. Staff were rude and very unhelpful at both pick up and drop off

Cons: Nothing

United Kingdom
Opel Corsa
February 7, 2024

Pros: Value for money. Car bigger than expected

Cons: Car not cleaned very well externally

United Kingdom
Toyota RAV4
January 28, 2024

Pros: Waiting time on collection poor

Cons: Waiting time on collection

United Kingdom
Fiat 500
January 26, 2024

Pros: The guy that checked the car out was very friendly not used to this normally you feel like you are about to get slapped with a bill so customer service excellent

Sweden
Opel Corsa
January 22, 2024

Pros: Everything was fine and thanks again.

Poland
Fiat 500
January 22, 2024

Pros: Profesjonalizm, łatwa procedura wynajmu samochodu.

United Kingdom
Ford Kuga
January 21, 2024

Pros: Shame it was a SWM tank I was expecting a ford kuga size

United Kingdom
Fiat 500X
January 20, 2024

Cons: Wasn't aware that you had to put full tank of petrol 10 km from airport and did it 29km from airport which is probably 1 or 2 euros at most and they have taken a whopping 29 euros off for this, absolutely ruined our good thoughts of all before,

Poland
Fiat 500
January 13, 2024

Pros: Fast drop off

Cons: Proces of pickup car. We had to do it in the kiosk and the price there was different than DiscoverCars said. After several trials rental agent finally changed a price. Also I had an option without deposit, but even though deposit for fuel was charged.

United Kingdom
Opel Corsa
January 12, 2024

Pros: accepted fuel gauge mis-reading at drop off

Cons: fuel gauge mis-reading

United Kingdom
Seat Arona
January 12, 2024

Pros: Staff spoke good English. Not too pushy with additional insurance. Tickets for queue

Cons: Time waiting in queue at the airport.

United Kingdom
Opel Corsa
December 24, 2023

Pros: They upgraded me for free

Cons: Price quoted was £5 per day, at the desk, I was charged an additional £72 for insurance. The only alternative was that they take £1100 refundable deposit.

United Kingdom
Fiat 500
December 22, 2023

Pros: Ease of use.

United Kingdom
Fiat 500
December 18, 2023

Pros: Explained and assign the appropriate vehicle based on the age of driver

Cons: The external body of the car was not washed fully There were dirts along the seal of the car body

United Kingdom
Fiat 500
December 14, 2023

Pros: Fast, efficient, friendly

Cons: Having to pay for petrol at the start and then waiting for it to be refunded

Netherlands
Fiat 500
December 10, 2023

Pros: Friendly, corporative

Cons: We experienced everything ok

United Kingdom
Fiat 500
December 4, 2023

Pros: nothing

Cons: I was charged 40 euro for picking up after 11pm when no other vendors had that rule

Poland
Opel Corsa
November 21, 2023

Pros: Great new car, very comfortable and better class that I expected. Very efficient car drop off. Pick up desk in the terminal.

Cons: A bit slow pick up process

Netherlands
Opel Corsa
November 13, 2023

Pros: I received a bigger car than expected, totally new and including navigation. Everything was well organized and very professioneel.

United Kingdom
Opel Corsa
November 10, 2023

Pros: Friendly quick service when picking up the car and fast efficient drop off process. Car was quite new and suited our needs.

Cons: I had no problems with anything in their service.

United Kingdom
Fiat 500
November 9, 2023

Pros: Staff excellent. Really pleasant and made whole experience which is usually nerve wrecking very enjoyable and easy

United Kingdom
Seat Arona
October 14, 2023

Cons: Extras charged . Difficulty finding desk. Took 30 mins to get through barrier by which time everyone from Record had gone

United Kingdom
Opel Corsa
September 19, 2023

Pros: Nothing

Cons: Everything. By the time we arrived the car had been rehired. We were left, late at night in the airport with no way of getting to our destination 50k away. Rental company said your own fault, you were late and you shouldn't book through a third party.

Switzerland
Fiat Doblo
September 17, 2023

Pros: Clear, fast and super easy. How it should be when you would rent a car

United Kingdom
Seat Arona
September 14, 2023

Pros: The car we received was OK, as in it was similar to the car we booked.

Cons: Not very good. The lady on the desk when we collected the car spent most of the time trying to convince us to buy their insurance and spend more money upgrading to a SMALLER car!!! Also, when we returning the car, the staff were very rude and very abrupt!

United Kingdom
Fiat 500X
September 12, 2023

Pros: great customer service.. no upselling...

Cons: its not so much a "didnt like" but the wait for collection was LOOOONG.. tho i fear this is the same for every rental company...

Netherlands
Fiat 500
September 12, 2023

Pros: good

Cons: all fine

United Kingdom
Opel Corsa
September 5, 2023

Cons: Unfriendly unhelpful and inflexible

United Kingdom
Fiat 500X
September 4, 2023

Pros: It was efficient.

Cons: I got a rubbish car. A DR made in China and drove like a tractor. When I said I had not ordered one they said I could upgrade at cost to a better known make. Also had to fill petrol within 11 kilometres of airport. Never heard of that before. Had to detour to do it. Would not use them again.

Australia
Ford Kuga
August 30, 2023

Pros: I appreciate the fact that the car agent kept open for an extra hour due to flight delays. This did cost an extra €40 for every car rented.

Cons: The ticket collection machine near the desk to put clients in order was not labeled clearly.

United Kingdom
Opel Corsa
August 30, 2023

Pros: Very good thanks

United Kingdom
Ford Kuga
August 26, 2023

Pros: Quick, helpful.

Cons: Car was an swm.... Cheap chinese vehicle but did the job

United Kingdom
Fiat 500X
August 20, 2023

Cons: office kiosk was shut and had moved to another location in the terminal. We were given a DR, a Chinese car that was utterly rubbish. underpowered and cheap. When we returned the car the agent (Estephani ) refused to give me a written ok approval and said my deposit and fuel will be paid back. I asked again for written confirmation that all was OK and she flatly and rudely refused saying we do not do that. I also said that there were some major issues with the car but she walked away.

United Kingdom
Fiat 500X
August 18, 2023

Pros: The car was great and drop off was super smooth

Cons: Charged a very large amount to change the names d over because we’d booked through Discover Cars

United Kingdom
Opel Corsa
August 18, 2023

Pros: Friendly, professional staff.

Cons: Quick, efficient and excellent car condition.

United Kingdom
Fiat 500X
August 14, 2023

Pros: They had an in terminal office

Cons: The car was too old, dirty inside and out, hand brake didn't work properly, the steering wheel started shaking at 100km/h and where you picked the car up the lighting is very bad, hard to see any scratches, however where you drop the car of the lighting is excellent and easy to see any scratches

United Kingdom
Fiat 500
August 5, 2023

Pros: Friendly service.

United Kingdom
Seat Arona
August 4, 2023

Pros: Record-go company appears to be fraud company, they have charged for a damage not done by me. Looking at reviews on internet there were several such cases similar to me which have exactly same experiences as me. They expect a person hiring car to first take a full video of car and go under the car and check if there is any dent else they will charge for it when car is returned.

Cons: I am not at all happy with the over all experience with Record-go. They are not transparent and have charged me for something which Sopra to have been pre-existing in the car. They were expecting me to have taken a video of every inch of car to prove that damage to car was not done by me.

United Kingdom
Alfa Romeo Stelvio
August 3, 2023

Pros: Quick pick up service, everything explained in detail, no issues at all.

France
Fiat 500
August 1, 2023

Pros: Très désagréable. Il voulait pas me donner la voiture et m'oblige de payer une assurance record go malgré que j'ai déjà payé cette assurance chez vous.

Cons: Vous avez accepté payement avec ma carte de crédit française et cette même carte n'était pas bonne pour le fournisseur. Vous piégés de cette façon tout les français, j'ai compris ça en lisant les avis négatif sur vous sur internet. Hélas trop tard pour moi.

United Kingdom
Ford Kuga
July 31, 2023

Pros: Quick pickup and drop off.

Cons: Bit of confusion over who could use automated registration.

United Kingdom
Fiat 500
July 30, 2023

Pros: Nice, quick and easy to get the car!

Cons: Nothing. It was all good!

United Kingdom
Fiat 500X
July 28, 2023

Cons: Too many things to list

United Kingdom
Fiat 500X
July 27, 2023

Pros: Excellent service both at collection and drop off. Probably my best experience of car rental.

Cons: Nothing

Estonia
Toyota RAV4
July 16, 2023

Pros: offered another insurance, where it goes without collateral deposit on a credit card.

Cons: money is returned for a very long time. the workers were already very tired and not motivated.

Ireland
Toyota RAV4
July 12, 2023

Pros: Easy pick up/drop off...beautiful car...

Cons: The Alfa Romeo we got could not exit the car park as the licence plate on Alfas is on the left and wasnt picked up by the automatic barrier reader.

United Kingdom
Opel Corsa
July 12, 2023

Pros: Easy

Cons: long queue to pick up keys

United Kingdom
Ford Kuga
July 9, 2023

Pros: Speed of pick up and drop off. Friendly staff who spoke very good English

Cons: The car wasn't the best but that's from a driving/performance perspective. Nothing wrong with it just I wasn't that impressed with a car made by SWM - exactly!

United Kingdom
Fiat 500
July 8, 2023

Pros: At drop off everything was straightforward

Cons: When picking up the car it was dark in the car park so was hard to inspect fully

Poland
Fiat 500
July 5, 2023

Pros: Fast

Cons: They don't confirm the dropping car by tablet or e-mail... and need invoice from the station close to the airport

United Kingdom
Fiat Doblo
July 4, 2023

Pros: All very simple and well explained at the Recordgo desk. Excellent 👍

United Kingdom
Seat Arona
July 2, 2023

Pros: Quick and efficient

Cons: Not applicable all good

United Kingdom
Fiat 500
July 1, 2023

Pros: Helpful on return

Cons: Closed their offices at 11pm and stuck a hand written notice directing you to another part of the airport. Flight arrived late and because office closed they charged an additional €40 for the car even though we were pre booked and new we were coming on the delayed flight. Sneaky indeed

United Kingdom
Fiat 500X
June 26, 2023

Pros: Quick and easy service, probably the best I've had at Alicante airport

Cons: I returned the car with a minor paintwork scratch, they charged me €300 excess to fix. Luckily I had CDW insurance

United Kingdom
Fiat 500
June 26, 2023

Pros: Very good price, the car was pretty new and in very good conditions. No hidden prices on the contract

Cons: It was all good

United Kingdom
Seat Arona
June 19, 2023

Pros: Record go - really good on collection

Cons: Disappointed that a request for items left in the car after it was dropped off not responded to after 2 days

United Kingdom
Fiat 500X
June 17, 2023

Pros: The car was pleasant to drive

Cons: It did not have a full tank when setting off and I was told by a member of staff it was a faulty gauge but when I filled it up the gauge was over the full mark. So not helpful. Also the car had a rattle but it didn't seem to affect performance

United Kingdom
Fiat 500
June 17, 2023

Pros: Nothing they completely ripped me off

Cons: Everything they are rip off merchants

Poland
Seat Arona
June 11, 2023

Pros: Flexibility in changing the car which was proposed on the begining

Cons: I completely do not understand the rules regarding the final resolution of petrol use. If If I take the car with full tank that means 8 drops, then I’ll back with 8 drops my deposit should be back fully. I’ve been asked of recit from gasoline station close to not far away from The AirPort than 10 km? It is for me out of sense to go someware to find it out of the main road????? I’ll hope that this will be changed in future😀

United States of America (USA)
Seat Arona
June 10, 2023

Pros: Service was friendly and efficient

Cons: I could not extend the return time as our flight was very early in the morning

Canada
Opel Corsa
June 5, 2023

Pros: Service was fast, efficient and bilingual (Spanish/English)

Belgium
Opel Corsa
June 5, 2023

Cons: got a damaged car on the exterior and interior.

United Kingdom
Seat Arona
May 11, 2023

Pros: Very friendly reception staff, very clear about everything. So easy and quick to pick up and to drop off car

Cons: Only that it is more expensive than last time!

United Kingdom
Opel Corsa
May 9, 2023

Cons: See above. Considerable fuel deposit charged on pick up. Would prefer amount just blocked. Now have to keep an eye out for the refund to my credit card - hope this won’t take too long.

United Kingdom
Alfa Romeo Stelvio
May 4, 2023

Pros: efficency and professionalism of staff

Cons: nothing

Sweden
Fiat Doblo
May 3, 2023

Cons: Take too much time to pick it up. No que but the personal is too slow.

Norway
Toyota RAV4
April 11, 2023

Pros: Actually the best experience with Record-go so far 👍 Angela at the desk is very service minded & proffesional. She also checked the car when I returned it.

Cons: 100% satisfied!

United Kingdom
Seat Arona
April 9, 2023

Pros: On collection of the car, the record go people informed me the insurance policy sold to me by discover card wouldn’t cover what they said it should, and proceeded to sell me another policy. Also the full-to-full fuel policy when a full tank of fuel is already charged at picking is not good. Having booked a medium size car and expecting something suitable for a family I was given a Fiat 500 inflated version of the tiny one. Everything rattled and the throttle response was terrible.

Cons: The idea of paying for fuel then to have it credit back is an insult to my time, so the customer is supposed to use their time to fill up your cars? That’s a joke.

United Kingdom
Fiat 500X
April 9, 2023

Pros: Friendly Fast and efficient service

Cons: The friendly service agent and the fast pick up and drop off and a fast refund of the fuel deposit

United Kingdom
Toyota Proace
April 8, 2023

Pros: Fast and no fuss when returning the car

United Kingdom
Ford Kuga
April 7, 2023

Pros: Very efficient and straightforward with no hidden costs. Also very informative agent at the desk and easy drop off.

Cons: N/a

United Kingdom
Opel Corsa
April 7, 2023

Pros: Very efficient.

Cons: Nothing.

United Kingdom
Fiat 500
April 5, 2023

Pros: All very easy -especially easy to find desk in airport.

Cons: Nothing really - only small niggle was tyre pressure light on constantly and from the very start. Plus assisted steering a bit hard to get used to before I found out how to switch it off.

Poland
Ford Kuga
April 3, 2023

Pros: price for the rental was not high.

Cons: I do not recommend this company. I ordered Ford Kuga - they gave me "a better" car without discussing this with me: weird brand SWM SUV - Chinese made, with excessive fuel consumption and constant alert "check airbag". They charged me over 106€ for "fuel tank" which I hopefully get back soon plus 1400€ deposit which [at least last time] they kept exactly 30 days after return of the car.. what for?! Surprisingly when I came on the parking lot at level 3 - I saw 3 other Kuga Fords waiting..

United Kingdom
Opel Corsa
April 2, 2023

Pros: Everything , but most of all the lady behind the desk so friendly ,polite and extremely helpful . She was there at the time we took the vehicle back and again so friendly. Definitely we will use record again and hope that lady is on the desk .

United Kingdom
Fiat 500X
April 1, 2023

Pros: Good service and didn't try to oversell me the insurance, for a change!

Cons: Took far too long to see an agent and complete paperwork and collect the car. 80 minutes was unacceptable.

United Kingdom
Fiat 500
March 28, 2023

Pros: Friendly, not too much of hard sell for extras

United Kingdom
Opel Corsa
March 20, 2023

Pros: Drop off

Cons: long time to check in

United Kingdom
Toyota Corolla
March 19, 2023

Pros: Nothing.

Cons: It’s like dealing with con men.

United Kingdom
Fiat 500X
March 19, 2023

Pros: Everything

Cons: Nothing

United Kingdom
Fiat 500
March 18, 2023

Pros: They are efficient and provided clear instructions when picking up car and advised to take pictures. They checked car on return but did not try and look for damages where there were none unlike other suppliers

United Kingdom
Fiat 500
March 16, 2023

Pros: Everything

Cons: Nothing

United Kingdom
Seat Ateca
March 14, 2023

Pros: Efficient. Angela was new to the job but was very helpful. Car pick up was easy. Good value for money. All was well explained. Car return fine - agent made thorough examination of vehicle.

United Kingdom
Opel Corsa
March 12, 2023

Pros: It provided everything I asked for

Cons: Collection was slow and painful

United Kingdom
Seat Arona
March 12, 2023

Pros: Very friendly

Cons: The wait time to collect the car, it was very busy

United Kingdom
Fiat 500
March 8, 2023

Pros: Very quick drop off and helpful staff

Cons: Very slow check in desk

United Kingdom
Fiat 500
March 7, 2023

Pros: Good value and return process.

Cons: Chaotic collection and upgraded despite only wanting a small car

United Kingdom
Opel Corsa
March 4, 2023

Pros: New clean car, good price.

Cons: Took time to get my car, but due to the number of people wanting to get theirs

United Kingdom
Fiat 500X
March 2, 2023

Pros: Friendly staff and easy collection process. Some paperwork issues, but they were quickly rectified with minimal delay. Simple drop off process and quick return of funds to credit card.

Cons: Hired a medium size car, however this wasn't ideal deapite being a large SUV type vehichle (DR 4.0) the boot space was very small and not all luggage would fit in boot. Only had 2x cases 1 x hand luggage case and a pram. All fit easily into my own Skoda Octavia at home. A larger family would require something with more storage space for comfortable tavelling. The hiring of a car seat was expensive (almost double the cost of the actual car hire) but this doesn't seem to be specific to Record go.

United Kingdom
Opel Corsa
February 15, 2023

Cons: Recordgo in Alicante who do dont always refund your fuel deposit in full. I have now had to chase Recordgo for the difference, despite ALWAYS returning the car full and within 10km of the airport with my receipts to prove my fuel purchase

Netherlands
Fiat 500
February 8, 2023

Pros: Friendliness, knowledge, the lack of 'pushy' extra insurrance talk

Cons: The time spent waiting in line

Switzerland
Opel Corsa
February 8, 2023

Pros: people were nice and i have been given a better car than i booked

Cons: na

Iceland
Fiat 500
February 5, 2023

Pros: Everything

Cons: Got the alternative car, not hybrid or electric, front bumper had a huge dent

United Kingdom
Opel Corsa
February 1, 2023

Pros: All ok

Cons: They take cash before you return and then refund rather than charge if you don’t return full

United Kingdom
Fiat 500
February 1, 2023

Pros: Nothing , useless customer service, when I had problems

Cons: Absolute rubbish , after 5 days when it rained, found that main windscreen wipers did not work. Thankfully was at home, emailed them , eventually they got back , suggesting I told the mechanic when I returned to Alicante, 200kms away , did not help me at all, , how stupid, it’s illegal to drive a car with none functioning wipers

United Kingdom
Opel Corsa
January 28, 2023

Pros: We’ve used them lots of times, great service, this time we were disappointed with the car. Never had a DR before. Not a good hire car

Cons: We were given an upgrade car which wasn’t up to their normal standards

Belgium
Seat Arona
January 24, 2023

Pros: Nothing anymore. Record Go is Maffia. They rent you a car which has damages that are not mentioned on the contract and then they blame them on you.

Cons: The car was not ready at the agreed time. It was in a dark place of the parking. I made pictures, but not of the wheels. They charged me 230 eur of damage that I did not cause. Never again Record Go. They try to frame you and they do that with several people for the same damages.

United Kingdom
Opel Corsa
January 24, 2023

Pros: Helpful and courteous

United Kingdom
Opel Corsa
January 19, 2023

Pros: Nothing

Cons: Nothing

United Kingdom
Fiat 500
January 10, 2023

Pros: Friendly staff did not try and over sell the additional insurance

Cons: minor - the office wasn't in the usual location

United States of America (USA)
Fiat 500X
January 7, 2023

Pros: Although the car drove well, the alerts for seat belts and air bags continually went off, even when I was the only person in the car. After driving for 10-20 minutes, the bell ding eventwould turn off.

United Kingdom
Opel Corsa
December 21, 2022

Pros: Everything was carried out efficiently

Cons: N/A

United Kingdom
Ford Fiesta
December 4, 2022

Pros: Good serwis and cars

United Kingdom
Hyundai i10
December 4, 2022

Pros: We've been using RecordGo over many years and you continue to improve and innovate.

Cons: Continuously harrassed about upgrading the insurance which is expensive

United Kingdom
Ford Fiesta
December 2, 2022

Cons: Trying to get us to pay full insurance , which we had already paid for via 3rd party, not a pleasant experiance

United Kingdom
Opel Mokka
November 30, 2022

Pros: Not much !

Cons: Long wait No organization Rude staff

United Kingdom
Fiat 500
November 30, 2022

Cons: They didn’t inform us that the petrol station near the airport where we needed to refuel had been demolished this cost us a 30 euro refill charge

United Kingdom
Nissan Note
November 24, 2022

Pros: Friendly staff, quick turnaround

Cons: Check in desk not very good with instructions to find key collection. The car had no rear wiper blade so the rear screen couldn't be cleaned and it rained heavily meaning rear vision was very limited.

United Kingdom
Fiat 500
November 20, 2022

Pros: Service agents were all very polite and had a good interaction with all the clients I saw them talking to whether it was at the check in desk or the card pick up and drop off points

Cons: Wide range of good quality cars, good client service and an easy process throughout.

United Kingdom
VW Caravelle
November 18, 2022

Pros: All the staff were excellent

United Kingdom
Ford Fiesta
November 14, 2022

Cons: I rented from RecordGo they charged me for a tank of petrol, and debited my CC rather than blocking the money. On returning the car had a full tank of petrol. however, because I filled up more than 10km from the airport I was charged 1/8 a tank of petrol and a €30 admin fee. After discussing, the agent dropped the €30 charge and said that i would be refunded immediately 7/8 of the tank (€83). I have not had the money refunded after 48hrs. This should be return immediately.

United Kingdom
Ford Fiesta
November 13, 2022

Pros: Staff member was very friendly and courteous.

Netherlands
Ford Fiesta
November 13, 2022

Pros: The only thing is that they always try to let you buy a extra an extra ensurence. I have a all risk ensurence out of my own country

United Kingdom
Nissan Note
November 11, 2022

Pros: Great price and easy drop off.

Cons: Took a while to be served and agent was quite pushy in trying to get me to take additional options.

United Kingdom
Ford Fiesta
November 8, 2022

Pros: Ease of online booking

Cons: Finding office after returning car, not well signed

United Kingdom
Ford Fiesta
November 7, 2022

Pros: Keep up with good work

United Kingdom
Ford Fiesta
November 7, 2022

Pros: They were good - fast and efficient

Cons: The full to full tank service now has to have the full filled within 10km of the airport - it is something new and meant we had to leave early to find a nearby station ...

United Kingdom
Ford Fiesta
November 4, 2022

Pros: Pretty much everything. Fuel deposit was refunded very promptly.

Cons: Our Opel Corsa - we discovered when we happened to look during the hire period - did not have a spare wheel (or 'charging cable - both contrary to what the hire paper-work suggested - although I omitted to check this 'small print' on collection). But that didn't prove to be a problem - because we were lucky enough not to need to change wheels and the company did not suggest that we had lost in on return!

United Kingdom
Ford Fiesta
October 29, 2022

Pros: Nothing

Cons: Rip off merchants. Nothing was as advertised. We had to pay full pice for the car and insurance as well as their fee. Disguisting

United Kingdom
Nissan Qashqai
October 23, 2022

Pros: Excellent service by record go and no issues

Cons: Nothing

United Kingdom
Hyundai i10
October 21, 2022

Pros: Upfront and honest.

Cons: Price, price, price. :=)

United Kingdom
Seat Leon
October 18, 2022

Pros: Engine management warning light can on and asked me to contact a repair company immediately !

United Kingdom
Ford Fiesta
October 17, 2022

Pros: Average service

Cons: Several dents existed on the car, never repaired. Car required service, notice on the screen. Significant delay in refunding of fuel cost

United Kingdom
Seat Leon
October 16, 2022

Pros: Have used Record-go before and never had any issues. Will most probably use them again on future trips.

United Kingdom
Ford Fiesta
October 13, 2022

Cons: Rental agent was not clear about refilling the car within a 10km radius. The fuel was full and a receipt provided but they still charged us to fill it up.

United Kingdom
Alfa Romeo Stelvio
October 9, 2022

Pros: Nice customer service rep

Cons: There was a bit of a queue, it took about 30 minutes

United Kingdom
Ford Fiesta
October 7, 2022

Pros: Very efficient

Cons: Nothing

United Kingdom
Hyundai i10
October 7, 2022

Pros: Drop off was very simple

Cons: I would give u a 10 for it all but for the Record Go agent trying to convince me that I couldnt take the car unless I paid them €217 for their insurance even though I kept telling them I didnt need it

United Kingdom
Ford Fiesta
October 7, 2022

Pros: Pretty efficient and well mannered

Cons: Main shop was closed with small signs giving nee location info but quite angry about the top off extra charge

United Kingdom
Nissan Qashqai
October 5, 2022

Pros: Quality of car

Cons: Time spent collecting the car

United Kingdom
Seat Leon
October 4, 2022

Pros: Good service on pick up/

Cons: As above - ridiculous refuelling rules.

United Kingdom
Ford Fiesta
October 1, 2022

Pros: the counter was closed I ran out of money and without a car, and I still had to rent a room to sleep

United Kingdom
Ford Fiesta
October 1, 2022

Pros: Lady at the check in desk.

Cons: Car was absolutely covered in huge scratches & dents upon collection - it looked really unsightly and considering how much we paid to hire this car with RecordGo, this was just not acceptable for us. It was a very clunky drive too and the lady at the RecordGo drop off office at the end was incredibly rude and un-personable. Really poor all round.

Netherlands
Ford Fiesta
September 30, 2022

Pros: The car was canceld because i was later than 6 hours , even when i reserved and PAYED for the car. Ridiculous!!!

Cons: This scam!!!! I'm furieus. I would never recommend this to anyone.

Norway
Seat Leon
September 30, 2022

Pros: They say I have to pay 200 extra for «Comfort ..» but In my agreement you had paid for «Total» I will never use Discovercars again, because you are just a fixing company nott the realy car rent company

United Kingdom
Nissan Note
September 30, 2022

Pros: Ease of booking the car in the uk

Cons: Unfriendly and pushy agent in Spain and the condition of car, pushing recordgo insurance. Taking £95 off me for fuel then returning it a week later and demanding a €1450 deposit for damages on card.

United Kingdom
Nissan Note
September 29, 2022

Pros: Excellent drop off

Cons: I do not understand why I was charged 74.75 euro for full tank of fuel and when I returned the car full from a petrol station within 2 km of the airport I was refunded 69.95 euro

United Kingdom
Seat Leon
September 27, 2022

Pros: Quality of car

Cons: Having to pay €1400 euros that I don’t get back for 30 days and having to pay for a full tank of fuel as well as the faff around having to provide receipts for fuel. Unhelpful cashier - had I not had €1400 in my current account I would not have been able to take the car which is ludicrous

United Kingdom
Fiat 500
September 26, 2022

Pros: Polite and friendly.

Cons: Not enough staff to deal with the queue. Barrier would not go up when leaving airport so had to return to the office to get help. 2hrs from landing to being able to leave the airport was far too long.

United Kingdom
Nissan Qashqai
September 26, 2022

Pros: Friendly staff no hard sell of there insurance like you get with most other rental companies

Cons: Very little

United Kingdom
Hyundai i10
September 25, 2022

Pros: Nothing

Cons: Rude staff.

United Kingdom
VW Caddy
September 24, 2022

Pros: Service was good, everything sorted very quickly.

Cons: I booked VW Caddy or similar and got the lowest end of that car type, Fiat. Car was really, really weak, like turbo was blown or it didn't have one? (It was diesel tho), and it also felt like it had no more than 60hp. So climbing Spanish hills was a bit scarier than it should, but on the good end, I had almost no chance of getting ticket for speeding :)

Belgium
Peugeot Rifter
September 22, 2022

Pros: The gua at the desk was very helpfull

Cons: the guy at the desk forgot to ask the driving licence of the second (was foir free) driver. So a few days later we realised this and weren't sure of it was ok to let a second perosn drive the car. Car wasn't cleaned very well.

United Kingdom
Ford Fiesta
September 20, 2022

Pros: Friendly and efficient

Cons: Can’t really find fault

United Kingdom
Opel Mokka
September 20, 2022

Pros: Quick drop off and being present when the vehicle checks were conducted.

United Kingdom
Ford Fiesta
September 19, 2022

Pros: Car was immaculate and great to drive. No complaints at all. Great price and easy to use. Will definitely use again

Cons: Would have been helpful if someone from company went through some of the controls in the car for example aircon.

United Kingdom
Opel Mokka
September 8, 2022

Pros: New car automatic

Cons: Not as big as I booked, also the coverage I purchased was with discovery (not RecordGo) so they tried to sell an additional load of add ons then were particularly unhelpful when I declined them

United Kingdom
Fiat 500
September 8, 2022

Cons: Brought the car back with a full tank yet the petrol deposit was not correctly refunded to me! They deducted £25 for no reason and I’m still awaiting a response from the email I sent!

United Kingdom
Ford Fiesta
September 8, 2022

Pros: Office in Airport with pickup in the Airport

Cons: Pushing to buy their insurance well knowing we already had insurance inplace.

United Kingdom
Ford Fiesta
September 5, 2022

Cons: Staff At desk tried to upgrade Me to a bigger car by paying more which I declined. They then allocated me a big car anyway and said they had nothing smaller available.

United Kingdom
Ford Fiesta
September 3, 2022

Pros: Quick easy efficient an cheap

Cons: Refund of incorrect petrol amount

Belgium
Seat Leon STW
September 1, 2022

Pros: communication of employees. modern and clean car.

Cons: one thing was not ok: windshield wiper fluid reservoir was empty.

United Kingdom
Ford Fiesta
August 28, 2022

Cons: Upgrade was the not the car I was told about.

United Kingdom
Seat Leon
August 24, 2022

Pros: Really fast and easy. Plenty of friendly staff to help.

Cons: Nothing

United Kingdom
Ford Fiesta
August 24, 2022

Pros: Nothing. Have not used Record go in the past and will not use them again, and would not recommend them to anyone.

Cons: Long wait to pick up car. When they realised we had Purchased alternative insurance the attitude of the lady changed, she became very standoffish. When we picked the car up the damage was more extensive than was marked on the paper work, and l had to go back to the office and get someone to come and take photos to update there records again adding wait time.

United Kingdom
Ford Fiesta
August 24, 2022

Pros: Very professional

Cons: Nothing

United Kingdom
Ford Fiesta
August 23, 2022

Pros: Didn’t wait long and quick service.

Cons: BEWARE OF THIS COMPANY-if yiu book through discover cars you need to make a decision about insurance, either way will cost you. I opted for the hire company insurance for piece of mind. Car had lots of damage as well as a dodgy paint job and worst of all it stunk of cigerette smoke and made my daughter feel sick. I’ve retuned the car and for some reason they have taken €50 from my bank account with any notice or explanation why they have done this. They are not responding to emails

United Kingdom
Fiat 500
August 23, 2022

Pros: Fast, efficient and friendly. No hard sell for insurance

United Kingdom
Ford Fiesta
August 22, 2022

Pros: Pick-up and drop-off were both relatively easy. I found it difficult to hear the rep in the airport.

Cons: Being coursed into buying additional insurance, even though my own insurance covered me.

United Kingdom
Seat Leon
August 21, 2022

Pros: Nothing really

Cons: I was in a queue for over 40 minutes while the agents worked very slow. I paid £50 for what was advertised as the full insurance only to find it it was not the full insurance. They wanted an exter 220 euros off me for the full insurance otherwise is was only covered to dents up to 4cm... Then they said I had to fuel the car up at a petrol station within 10km of the airport or I'd be charged 30 euros.

United Kingdom
Fiat 500
August 21, 2022

Pros: We arrived late after midnight, the team were just about to leave to go home but waited served us and got our car sorted.

United Kingdom
Ford Fiesta
August 20, 2022

Pros: Very easy service.

Cons: Didn’t like the extra insurance as we thought we’d already asked for it. So another £200 wasn’t what we really wanted.

United Kingdom
Seat Leon
August 19, 2022

Pros: Quality car in good condition and simple process overall

Cons: We fill out all details before. You know when we’re coming. Therefore you know when desks need to be manned and there shouldn’t be much to do. Instead, we were fourth in the queue and sat around for over half an hour waiting to get to the front, then another 15 mins on forms we’d already done.

United Kingdom
Ford Fiesta
August 18, 2022

Pros: That someone checked the car over when you arrived back so you can go home from your holiday with peace of mind that you won’t incur any additional charges. Also not many companies are offering unlimited mileage. This was actually the one thing that made me choose your rental service over others.

Cons: Having to fill up within 10km of the airport. I can appreciate why you do this but it is stressful having to find a petrol station when you are trying to catch a flight.

United Kingdom
Fiat 500
August 18, 2022

Pros: Nothing, you charged for additional insurance that they said was no good

Cons: Thy have charged me £160 for fuel when I filled the car and produced a reciept, I’m stopping payment with my bank

United Kingdom
VW Caravelle
August 16, 2022

Cons: Very slow collection process.

Sweden
Seat Leon
August 14, 2022

Pros: Belen S was very professional and friendly.

United Kingdom
Ford Fiesta
August 14, 2022

Pros: No huge queue, fairly quick and efficient process

Cons: No real complaints - just the price of rentals (across the board, not just Record) has gone through the roof. Almost becoming unaffordable

Denmark
Seat Leon
August 13, 2022

Pros: Nothing. Bad service. Full to full tank was a joke they were rude when we tried to find gas at the nearest we could find. I have here for 20 years this was the worst and most expensive.

Cons: Nothing

United Kingdom
Ford Fiesta
August 10, 2022

Pros: Fast and efficient, no waiting around.

Cons: None

United Kingdom
Ford Fiesta
August 8, 2022

Cons: Hidden charges, fuel deposit still haven't received back yet.

United Kingdom
Fiat 500
August 7, 2022

Pros: Bringing the car back was easy nice people. Collecting the car was a complete rip off had to pay more for the insurance

Cons: Had to pay more insurance record insisted discovery should not have been paid anything totally separate and suggested I hire direct at the airport.

United States of America (USA)
Ford Fiesta
August 7, 2022

Pros: No spare tire and they didn’t even warn me

United Kingdom
Fiat 500
August 6, 2022

Pros: Excellent and efficient service

Cons: Must refuel within 10km of airport and very few petroleum stations near the airport.

United Kingdom
Ford Fiesta
August 6, 2022

Pros: Quick service

Cons: Shafted on the drop off inspection. Very poor customer service and unfairly penalised for scratch I could not identify at pick up due to the car being in a poorly lit car park.

United Kingdom
Seat Leon
August 4, 2022

Pros: We did not thoroughly check the car over at the start. When it came to be dropped off the representative was quite rude by way that they would not accept an explanatory reason. She found a Strat h which we did not spot at the time. However it states if the scratch is 4 cm or less it would be dismissed, which it was 4 cm, but they claimed was bigger than 4 cm. They were quite dismissive and did not give us a chance for explanation.

United Kingdom
Ford Fiesta
August 1, 2022

Cons: rude staff trying to upsell

United Kingdom
Seat Leon STW
August 1, 2022

Pros: Service was fine, helpful quick etc

Cons: Car was awful. Dented, scratched on every panel and slow puncture in front left tyre.

Canada
Ford Fiesta
July 29, 2022

Pros: Friendly staff

Cons: I got charged for asking to get a different car in the same class. Yes, 4 door compact is 4 door compact, but 1st car had basic trim level with thousands of kms and other car is newer with latest tech.

Denmark
Opel Mokka
July 29, 2022

Pros: Nothing

Cons: The woman at the desk was rude, never in my live have I met such an unpleasant service person. I had full insurance covering but still had to pay 335€ additional fee. As did all other customers.

United Kingdom
Fiat 500
July 28, 2022

Pros: Nothing;

Cons: very rude trying to push extra £150 for their insurance and then looking for smallest possible problems they could identify ads damage on return. Will never use them again. See photo for what they define as damage

United Kingdom
Opel Mokka
July 27, 2022

Pros: Easy to find aand fast turnaround

Cons: Be careful on filling up at alicante on return, there are only 3 garages within 10km of the airport, and make sure you keep the receipt to show them as you will not be believed and lose your 98 euro deposit for fuel

United Kingdom
Seat Leon
July 27, 2022

Pros: Zero !

Cons: Every aspect tbh.

United Kingdom
Seat Leon
July 27, 2022

Pros: I have emailed discover card as the car given to us was badly damaged we were charged for items such as a full tank fuel that wasn’t stated in the initial agreement. Got to the car and there was only 3/4 of a tank however if we were to return the car like this they would keep our 115 euro fuel deposit.

Cons: No one went over the car with us they just pre marked the damage on a sheet of paper with the agent stating ohh this car is very badly damaged . They took advanced payment for a full tank of fuel at 115 euro when we only had 3/4 of a tank and it only cost around 60 euro to actually full the tank. There was also no one at end of the rental to go over the person who was there said they hadn’t started yet. We have had to take photo and video evidence of the car at the start of the rental& end.

United Kingdom
Fiat 500
July 26, 2022

Pros: Quick

Cons: High charge for fuel

United Kingdom
Ford Fiesta
July 25, 2022

Pros: Fast efficient service

Cons: Took a large fuel deposit. On returning the car I was assured the deposit would be returned automatically. No sign of the refund as yet

United Kingdom
Ford Fiesta
July 21, 2022

Pros: Nothinh

Cons: Poor service. Girl went round car with a torch looking for any marks at all. Found a 5 cm mark on wing mirror that despite we were sure was already there charged 129 euros. Be prepared if you use this service they will find something to charge you extra for !!!

United Kingdom
Opel Mokka
July 19, 2022

Pros: Good easy return

Cons: Very slow to get paperwork done when picking car up. Massive 1.5 meter scratch on rhs of car that was not on paperwork (if not spotted I would have been liable for it). Do not like the fuel policy - either the reserve of euros for a full tank or the need for using a fuel station within 10 km of airport

United Kingdom
Fiat 500
July 12, 2022

Pros: The lady Barbara on the desk at Alicante took my call to inform her I couldn't get through to roadside assistance, and resolved the collection of your car. But did not provide a replacement.

Cons: "SERVICE" what service! The roadside assistance company is a waste of time. You were paid to rent me a car for the duration of my trip from start to finish, which you did not comply with, as the car incurred a fault (Not caused by me). Therefore I should be reimbursed one day of the rental plus the cost of my taxi fare and compensation for the inconvenience caused by Record Go.

United Kingdom
Fiat 500
July 12, 2022

Pros: efficient

Cons: cost of car hire generally, although comparable to competition

United Kingdom
Fiat 500
July 1, 2022

Pros: All details were covered when the car was picked up.

United Kingdom
Ford Fiesta
June 29, 2022

Pros: Simple and efficient

Cons: Car quality and price

Norway
Ford Fiesta
June 28, 2022

Pros: Nothing

Cons: The car was beat up and dirty. The tank was not full and they charged me extra for filling it up where it was when I got it.

United Kingdom
Fiat 500
June 26, 2022

Pros: No fuss

Cons: Excellent

Norway
Fiat 500
June 18, 2022

Pros: Nothing

Cons: See above

United Kingdom
Ford Fiesta
June 17, 2022

Pros: Quick easy to understand, fair on condition of car

Cons: The car given

United Kingdom
Seat Leon
June 15, 2022

Cons: Car was not in good condition. The body was scratched and had dents. It was expensive so i would expect a car in good condition

United Kingdom
VW Caddy Trendline
June 13, 2022

Pros: Friendly

Cons: Slow and not happy about insurance

United Kingdom
Hyundai i10
June 11, 2022

Pros: when they told me that you are the agrents and your /my contract with you means nothing

Cons: making me pay an extra £200. cost to me for one weeks hire close to £500 crazt money

United Kingdom
Ford Fiesta
June 10, 2022

Pros: VALUE AND ON AIRPORT

Cons: HAVING TO PROVIDE A RECIEPT FOR FUEL WHEN CAR FUEL GAUGE SHOWS FULL

United Kingdom
Ford Fiesta
June 8, 2022

Pros: Nothing...terrible reception,over charging. Spoiled my holiday..

Cons: Everything...NEVER AGAIN !!!

Norway
Ford Fiesta
June 7, 2022

Pros: Ok

Cons: They is ok, bur you did nor deliver

United Kingdom
Seat Leon STW
June 7, 2022

Pros: Quick and simple with no significant delays at reception or pick-up

United Kingdom
Fiat 500
June 7, 2022

Pros: Low price. Full to full fuel policy.

Cons: Unfriendly member of staff. Same member of staff was very not helpful at drop off. Extreme cost of excess waiver. Poor directions to vehicle collection point. The collection desk was under staffed, it took a long time to process the paperwork, it would have been much quicker if we could have used the touchscreens but we were told we weren't allowed.

United Kingdom
Peugeot Rifter
June 6, 2022

Pros: Returning the car was problem free - so far

Cons: I was told the booked car was speed limited, making it unusable. I was given the hard sell (including outright lies) to induce me to take overpriced insurance. I was told they would take 2000 euros for 30 days if I did not take the insurance. I was obliged to pay a deposit for fuel which I was never told about when booking. The terms of the fuel deposit are unusually onerous - I had to refuel within 10km of the airport and show the receipt as proof. I would not use RecordGo again.

United Kingdom
Ford Fiesta
June 2, 2022

Pros: Very quick and efficient

Cons: Nothing

United Arab Emirates
Ford Fiesta
June 1, 2022

Pros: Speed of dropoff and cleanliness of car

Cons: Staff on pickup quite aggressive

United States of America (USA)
Fiat 500
May 31, 2022

Pros: Great staff, polite, efficient and they made everything effortless. Thank you.

United Kingdom
Peugeot Rifter
May 28, 2022

Cons: We were disappointed when we returned the car to be charged a refueling charge and a proportion of the fuel we had used. We refueled the car on the motorway services about 20kms from the airport , other car hire companies have recommended doing this due to the difficulty of finding a service station in Alicante, and it has always been fine. Therefore if using this company make sure you take the time to find a garage within 10kms of the airport or you will be charged.

United Kingdom
Fiat 500
May 25, 2022

Cons: Arrived at Alicante airport one hour earlier than than the time we said we would arrive due to the flight arriving early. went to the desk to collect the car, the agent told us we were to early and to come back in an hour which i thought was very unreasonable bearing in mind the car was obviously there and within the daily rental period the car was booked.

United Kingdom
Ford Fiesta
May 24, 2022

Pros: Nothing, they are just there to try and get money

United Kingdom
Seat Leon
May 24, 2022

Pros: Process all explained carefully. Quick refund of petrol charges and deposit

Cons: Took half hour at desk to get car but I expect that as fairly normal at alicante airport

Spain
Ford Fiesta
May 23, 2022

Cons: The insurance was haier then the rental

United Kingdom
Fiat 500
May 23, 2022

Pros: good car

Cons: time spent picking up car

Netherlands
Ford Fiesta
May 22, 2022

Pros: The sine by retunning not clear i already drive in the first (wrong) entrence nut there was a line behind, do i had to continue. Durlinger paying i met more rental car drivers , ego had the same experience.

United Kingdom
Fiat 500
May 17, 2022

Pros: Friendly quick service

Cons: Nothing

United Kingdom
Fiat 500
May 13, 2022

Pros: Friendly

Cons: Nothing

United Kingdom
Fiat 500
May 11, 2022

Pros: easy drop off and efficient service

Cons: took quite a while in the queue for pick up -

United Kingdom
Ford Fiesta
May 11, 2022

Pros: Never use these cowboys again!!

Cons: Nothing after the service provided

United Kingdom
Ford Fiesta
May 9, 2022

Cons: Pointed out problem with trim hanging from front of car but they wasn’t interested in fixing it

United Kingdom
Fiat 500
May 6, 2022

Pros: They provided extra services.

United Kingdom
Ford Fiesta
May 3, 2022

Pros: Excellent service

United Kingdom
Ford Fiesta
May 2, 2022

Pros: Easy to use and a great price

Cons: Nothing