Record-go at Alicante Airport

Pros: Everything

Cons: Nothing

Pros: Efficient. Angela was new to the job but was very helpful. Car pick up was easy. Good value for money. All was well explained. Car return fine - agent made thorough examination of vehicle.

Pros: It provided everything I asked for

Cons: Collection was slow and painful

Pros: Very friendly

Cons: The wait time to collect the car, it was very busy

Pros: Very efficient and nice staff. All round great service

Cons: It was perfect and a good price. Cecile was particularly a lonely member of staff

Pros: Very quick drop off and helpful staff

Cons: Very slow check in desk

Pros: Good value and return process.

Cons: Chaotic collection and upgraded despite only wanting a small car

Pros: New clean car, good price.

Cons: Took time to get my car, but due to the number of people wanting to get theirs

Pros: Friendly staff and easy collection process. Some paperwork issues, but they were quickly rectified with minimal delay. Simple drop off process and quick return of funds to credit card.

Cons: Hired a medium size car, however this wasn't ideal deapite being a large SUV type vehichle (DR 4.0) the boot space was very small and not all luggage would fit in boot. Only had 2x cases 1 x hand luggage case and a pram. All fit easily into my own Skoda Octavia at home. A larger family would require something with more storage space for comfortable tavelling. The hiring of a car seat was expensive (almost double the cost of the actual car hire) but this doesn't seem to be specific to Record go.

Cons: Recordgo in Alicante who do dont always refund your fuel deposit in full. I have now had to chase Recordgo for the difference, despite ALWAYS returning the car full and within 10km of the airport with my receipts to prove my fuel purchase

Pros: Friendliness, knowledge, the lack of 'pushy' extra insurrance talk

Cons: The time spent waiting in line

Pros: people were nice and i have been given a better car than i booked

Cons: na

Pros: Everything

Cons: Got the alternative car, not hybrid or electric, front bumper had a huge dent

Pros: All ok

Cons: They take cash before you return and then refund rather than charge if you don’t return full

Pros: Nothing , useless customer service, when I had problems

Cons: Absolute rubbish , after 5 days when it rained, found that main windscreen wipers did not work. Thankfully was at home, emailed them , eventually they got back , suggesting I told the mechanic when I returned to Alicante, 200kms away , did not help me at all, , how stupid, it’s illegal to drive a car with none functioning wipers

Pros: We’ve used them lots of times, great service, this time we were disappointed with the car. Never had a DR before. Not a good hire car

Cons: We were given an upgrade car which wasn’t up to their normal standards

Pros: Nothing anymore. Record Go is Maffia. They rent you a car which has damages that are not mentioned on the contract and then they blame them on you.

Cons: The car was not ready at the agreed time. It was in a dark place of the parking. I made pictures, but not of the wheels. They charged me 230 eur of damage that I did not cause. Never again Record Go. They try to frame you and they do that with several people for the same damages.

Pros: Helpful and courteous

Pros: Nothing

Cons: Nothing

Pros: Friendly staff did not try and over sell the additional insurance

Cons: minor - the office wasn't in the usual location

Pros: Although the car drove well, the alerts for seat belts and air bags continually went off, even when I was the only person in the car. After driving for 10-20 minutes, the bell ding eventwould turn off.

Pros: Everything was carried out efficiently

Cons: N/A

Pros: Good serwis and cars

Pros: We've been using RecordGo over many years and you continue to improve and innovate.

Cons: Continuously harrassed about upgrading the insurance which is expensive

Cons: Trying to get us to pay full insurance , which we had already paid for via 3rd party, not a pleasant experiance

Pros: Not much !

Cons: Long wait No organization Rude staff

Cons: They didn’t inform us that the petrol station near the airport where we needed to refuel had been demolished this cost us a 30 euro refill charge

Pros: Friendly staff, quick turnaround

Cons: Check in desk not very good with instructions to find key collection. The car had no rear wiper blade so the rear screen couldn't be cleaned and it rained heavily meaning rear vision was very limited.

Pros: Service agents were all very polite and had a good interaction with all the clients I saw them talking to whether it was at the check in desk or the card pick up and drop off points

Cons: Wide range of good quality cars, good client service and an easy process throughout.

Pros: All the staff were excellent

Cons: I rented from RecordGo they charged me for a tank of petrol, and debited my CC rather than blocking the money. On returning the car had a full tank of petrol. however, because I filled up more than 10km from the airport I was charged 1/8 a tank of petrol and a €30 admin fee. After discussing, the agent dropped the €30 charge and said that i would be refunded immediately 7/8 of the tank (€83). I have not had the money refunded after 48hrs. This should be return immediately.

Pros: Staff member was very friendly and courteous.

Pros: The only thing is that they always try to let you buy a extra an extra ensurence. I have a all risk ensurence out of my own country

Pros: Great price and easy drop off.

Cons: Took a while to be served and agent was quite pushy in trying to get me to take additional options.

Pros: Ease of online booking

Cons: Finding office after returning car, not well signed

Pros: Keep up with good work

Pros: They were good - fast and efficient

Cons: The full to full tank service now has to have the full filled within 10km of the airport - it is something new and meant we had to leave early to find a nearby station ...

Pros: Pretty much everything. Fuel deposit was refunded very promptly.

Cons: Our Opel Corsa - we discovered when we happened to look during the hire period - did not have a spare wheel (or 'charging cable - both contrary to what the hire paper-work suggested - although I omitted to check this 'small print' on collection). But that didn't prove to be a problem - because we were lucky enough not to need to change wheels and the company did not suggest that we had lost in on return!

Pros: Nothing

Cons: Rip off merchants. Nothing was as advertised. We had to pay full pice for the car and insurance as well as their fee. Disguisting

Pros: Excellent service by record go and no issues

Cons: Nothing

Pros: Upfront and honest.

Cons: Price, price, price. :=)

Pros: Engine management warning light can on and asked me to contact a repair company immediately !

Pros: Average service

Cons: Several dents existed on the car, never repaired. Car required service, notice on the screen. Significant delay in refunding of fuel cost

Pros: Have used Record-go before and never had any issues. Will most probably use them again on future trips.

Cons: Rental agent was not clear about refilling the car within a 10km radius. The fuel was full and a receipt provided but they still charged us to fill it up.

Pros: Nice customer service rep

Cons: There was a bit of a queue, it took about 30 minutes

Pros: Very efficient

Cons: Nothing

Pros: Drop off was very simple

Cons: I would give u a 10 for it all but for the Record Go agent trying to convince me that I couldnt take the car unless I paid them €217 for their insurance even though I kept telling them I didnt need it

Pros: Pretty efficient and well mannered

Cons: Main shop was closed with small signs giving nee location info but quite angry about the top off extra charge

Pros: Quality of car

Cons: Time spent collecting the car

Pros: Good service on pick up/

Cons: As above - ridiculous refuelling rules.

Pros: the counter was closed I ran out of money and without a car, and I still had to rent a room to sleep

Pros: Lady at the check in desk.

Cons: Car was absolutely covered in huge scratches & dents upon collection - it looked really unsightly and considering how much we paid to hire this car with RecordGo, this was just not acceptable for us. It was a very clunky drive too and the lady at the RecordGo drop off office at the end was incredibly rude and un-personable. Really poor all round.

Pros: The car was canceld because i was later than 6 hours , even when i reserved and PAYED for the car. Ridiculous!!!

Cons: This scam!!!! I'm furieus. I would never recommend this to anyone.

Pros: They say I have to pay 200 extra for «Comfort ..» but In my agreement you had paid for «Total» I will never use Discovercars again, because you are just a fixing company nott the realy car rent company

Pros: Ease of booking the car in the uk

Cons: Unfriendly and pushy agent in Spain and the condition of car, pushing recordgo insurance. Taking £95 off me for fuel then returning it a week later and demanding a €1450 deposit for damages on card.

Pros: Excellent drop off

Cons: I do not understand why I was charged 74.75 euro for full tank of fuel and when I returned the car full from a petrol station within 2 km of the airport I was refunded 69.95 euro

Pros: Quality of car

Cons: Having to pay €1400 euros that I don’t get back for 30 days and having to pay for a full tank of fuel as well as the faff around having to provide receipts for fuel. Unhelpful cashier - had I not had €1400 in my current account I would not have been able to take the car which is ludicrous

Pros: Polite and friendly.

Cons: Not enough staff to deal with the queue. Barrier would not go up when leaving airport so had to return to the office to get help. 2hrs from landing to being able to leave the airport was far too long.

Pros: Friendly staff no hard sell of there insurance like you get with most other rental companies

Cons: Very little

Pros: Nothing

Cons: Rude staff.

Pros: Service was good, everything sorted very quickly.

Cons: I booked VW Caddy or similar and got the lowest end of that car type, Fiat. Car was really, really weak, like turbo was blown or it didn't have one? (It was diesel tho), and it also felt like it had no more than 60hp. So climbing Spanish hills was a bit scarier than it should, but on the good end, I had almost no chance of getting ticket for speeding :)

Pros: The gua at the desk was very helpfull

Cons: the guy at the desk forgot to ask the driving licence of the second (was foir free) driver. So a few days later we realised this and weren't sure of it was ok to let a second perosn drive the car. Car wasn't cleaned very well.

Pros: Friendly and efficient

Cons: Can’t really find fault

Pros: Quick drop off and being present when the vehicle checks were conducted.

Pros: Car was immaculate and great to drive. No complaints at all. Great price and easy to use. Will definitely use again

Cons: Would have been helpful if someone from company went through some of the controls in the car for example aircon.

Pros: New car automatic

Cons: Not as big as I booked, also the coverage I purchased was with discovery (not RecordGo) so they tried to sell an additional load of add ons then were particularly unhelpful when I declined them

Cons: Brought the car back with a full tank yet the petrol deposit was not correctly refunded to me! They deducted £25 for no reason and I’m still awaiting a response from the email I sent!

Pros: Office in Airport with pickup in the Airport

Cons: Pushing to buy their insurance well knowing we already had insurance inplace.

Cons: Staff At desk tried to upgrade Me to a bigger car by paying more which I declined. They then allocated me a big car anyway and said they had nothing smaller available.

Pros: Quick easy efficient an cheap

Cons: Refund of incorrect petrol amount

Pros: communication of employees. modern and clean car.

Cons: one thing was not ok: windshield wiper fluid reservoir was empty.

Cons: Upgrade was the not the car I was told about.

Pros: Really fast and easy. Plenty of friendly staff to help.

Cons: Nothing

Pros: Nothing. Have not used Record go in the past and will not use them again, and would not recommend them to anyone.

Cons: Long wait to pick up car. When they realised we had Purchased alternative insurance the attitude of the lady changed, she became very standoffish. When we picked the car up the damage was more extensive than was marked on the paper work, and l had to go back to the office and get someone to come and take photos to update there records again adding wait time.

Pros: Very professional

Cons: Nothing

Pros: Didn’t wait long and quick service.

Cons: BEWARE OF THIS COMPANY-if yiu book through discover cars you need to make a decision about insurance, either way will cost you. I opted for the hire company insurance for piece of mind. Car had lots of damage as well as a dodgy paint job and worst of all it stunk of cigerette smoke and made my daughter feel sick. I’ve retuned the car and for some reason they have taken €50 from my bank account with any notice or explanation why they have done this. They are not responding to emails

Pros: Fast, efficient and friendly. No hard sell for insurance

Pros: Pick-up and drop-off were both relatively easy. I found it difficult to hear the rep in the airport.

Cons: Being coursed into buying additional insurance, even though my own insurance covered me.

Pros: Nothing really

Cons: I was in a queue for over 40 minutes while the agents worked very slow. I paid £50 for what was advertised as the full insurance only to find it it was not the full insurance. They wanted an exter 220 euros off me for the full insurance otherwise is was only covered to dents up to 4cm... Then they said I had to fuel the car up at a petrol station within 10km of the airport or I'd be charged 30 euros.

Pros: We arrived late after midnight, the team were just about to leave to go home but waited served us and got our car sorted.

Pros: Very easy service.

Cons: Didn’t like the extra insurance as we thought we’d already asked for it. So another £200 wasn’t what we really wanted.

Pros: Quality car in good condition and simple process overall

Cons: We fill out all details before. You know when we’re coming. Therefore you know when desks need to be manned and there shouldn’t be much to do. Instead, we were fourth in the queue and sat around for over half an hour waiting to get to the front, then another 15 mins on forms we’d already done.

Pros: That someone checked the car over when you arrived back so you can go home from your holiday with peace of mind that you won’t incur any additional charges. Also not many companies are offering unlimited mileage. This was actually the one thing that made me choose your rental service over others.

Cons: Having to fill up within 10km of the airport. I can appreciate why you do this but it is stressful having to find a petrol station when you are trying to catch a flight.

Pros: Nothing, you charged for additional insurance that they said was no good

Cons: Thy have charged me £160 for fuel when I filled the car and produced a reciept, I’m stopping payment with my bank

Cons: Very slow collection process.

Pros: Belen S was very professional and friendly.

Pros: No huge queue, fairly quick and efficient process

Cons: No real complaints - just the price of rentals (across the board, not just Record) has gone through the roof. Almost becoming unaffordable

Pros: Nothing. Bad service. Full to full tank was a joke they were rude when we tried to find gas at the nearest we could find. I have here for 20 years this was the worst and most expensive.

Cons: Nothing

Pros: Fast and efficient, no waiting around.

Cons: None

Cons: Hidden charges, fuel deposit still haven't received back yet.

Pros: Bringing the car back was easy nice people. Collecting the car was a complete rip off had to pay more for the insurance

Cons: Had to pay more insurance record insisted discovery should not have been paid anything totally separate and suggested I hire direct at the airport.

Pros: No spare tire and they didn’t even warn me

Pros: Excellent and efficient service

Cons: Must refuel within 10km of airport and very few petroleum stations near the airport.

Pros: Quick service

Cons: Shafted on the drop off inspection. Very poor customer service and unfairly penalised for scratch I could not identify at pick up due to the car being in a poorly lit car park.

Pros: We did not thoroughly check the car over at the start. When it came to be dropped off the representative was quite rude by way that they would not accept an explanatory reason. She found a Strat h which we did not spot at the time. However it states if the scratch is 4 cm or less it would be dismissed, which it was 4 cm, but they claimed was bigger than 4 cm. They were quite dismissive and did not give us a chance for explanation.

Cons: rude staff trying to upsell

Pros: Service was fine, helpful quick etc

Cons: Car was awful. Dented, scratched on every panel and slow puncture in front left tyre.

Pros: Friendly staff

Cons: I got charged for asking to get a different car in the same class. Yes, 4 door compact is 4 door compact, but 1st car had basic trim level with thousands of kms and other car is newer with latest tech.

Pros: Nothing

Cons: The woman at the desk was rude, never in my live have I met such an unpleasant service person. I had full insurance covering but still had to pay 335€ additional fee. As did all other customers.

Pros: Nothing;

Cons: very rude trying to push extra £150 for their insurance and then looking for smallest possible problems they could identify ads damage on return. Will never use them again. See photo for what they define as damage

Pros: Easy to find aand fast turnaround

Cons: Be careful on filling up at alicante on return, there are only 3 garages within 10km of the airport, and make sure you keep the receipt to show them as you will not be believed and lose your 98 euro deposit for fuel

Pros: Zero !

Cons: Every aspect tbh.

Pros: I have emailed discover card as the car given to us was badly damaged we were charged for items such as a full tank fuel that wasn’t stated in the initial agreement. Got to the car and there was only 3/4 of a tank however if we were to return the car like this they would keep our 115 euro fuel deposit.

Cons: No one went over the car with us they just pre marked the damage on a sheet of paper with the agent stating ohh this car is very badly damaged . They took advanced payment for a full tank of fuel at 115 euro when we only had 3/4 of a tank and it only cost around 60 euro to actually full the tank. There was also no one at end of the rental to go over the person who was there said they hadn’t started yet. We have had to take photo and video evidence of the car at the start of the rental& end.

Pros: Quick

Cons: High charge for fuel

Pros: Fast efficient service

Cons: Took a large fuel deposit. On returning the car I was assured the deposit would be returned automatically. No sign of the refund as yet

Pros: Nothinh

Cons: Poor service. Girl went round car with a torch looking for any marks at all. Found a 5 cm mark on wing mirror that despite we were sure was already there charged 129 euros. Be prepared if you use this service they will find something to charge you extra for !!!

Pros: Good easy return

Cons: Very slow to get paperwork done when picking car up. Massive 1.5 meter scratch on rhs of car that was not on paperwork (if not spotted I would have been liable for it). Do not like the fuel policy - either the reserve of euros for a full tank or the need for using a fuel station within 10 km of airport

Pros: The lady Barbara on the desk at Alicante took my call to inform her I couldn't get through to roadside assistance, and resolved the collection of your car. But did not provide a replacement.

Cons: "SERVICE" what service! The roadside assistance company is a waste of time. You were paid to rent me a car for the duration of my trip from start to finish, which you did not comply with, as the car incurred a fault (Not caused by me). Therefore I should be reimbursed one day of the rental plus the cost of my taxi fare and compensation for the inconvenience caused by Record Go.

Pros: efficient

Cons: cost of car hire generally, although comparable to competition

Pros: All details were covered when the car was picked up.

Pros: Simple and efficient

Cons: Car quality and price

Pros: Nothing

Cons: The car was beat up and dirty. The tank was not full and they charged me extra for filling it up where it was when I got it.

Pros: No fuss

Cons: Excellent

Pros: Nothing

Cons: See above

Pros: Quick easy to understand, fair on condition of car

Cons: The car given

Cons: Car was not in good condition. The body was scratched and had dents. It was expensive so i would expect a car in good condition

Pros: Friendly

Cons: Slow and not happy about insurance

Pros: when they told me that you are the agrents and your /my contract with you means nothing

Cons: making me pay an extra £200. cost to me for one weeks hire close to £500 crazt money

Pros: VALUE AND ON AIRPORT

Cons: HAVING TO PROVIDE A RECIEPT FOR FUEL WHEN CAR FUEL GAUGE SHOWS FULL

Pros: Nothing...terrible reception,over charging. Spoiled my holiday..

Cons: Everything...NEVER AGAIN !!!

Pros: Ok

Cons: They is ok, bur you did nor deliver

Pros: Quick and simple with no significant delays at reception or pick-up

Pros: Low price. Full to full fuel policy.

Cons: Unfriendly member of staff. Same member of staff was very not helpful at drop off. Extreme cost of excess waiver. Poor directions to vehicle collection point. The collection desk was under staffed, it took a long time to process the paperwork, it would have been much quicker if we could have used the touchscreens but we were told we weren't allowed.

Pros: Returning the car was problem free - so far

Cons: I was told the booked car was speed limited, making it unusable. I was given the hard sell (including outright lies) to induce me to take overpriced insurance. I was told they would take 2000 euros for 30 days if I did not take the insurance. I was obliged to pay a deposit for fuel which I was never told about when booking. The terms of the fuel deposit are unusually onerous - I had to refuel within 10km of the airport and show the receipt as proof. I would not use RecordGo again.

Pros: Very quick and efficient

Cons: Nothing

Pros: Speed of dropoff and cleanliness of car

Cons: Staff on pickup quite aggressive

Pros: Great staff, polite, efficient and they made everything effortless. Thank you.

Cons: We were disappointed when we returned the car to be charged a refueling charge and a proportion of the fuel we had used. We refueled the car on the motorway services about 20kms from the airport , other car hire companies have recommended doing this due to the difficulty of finding a service station in Alicante, and it has always been fine. Therefore if using this company make sure you take the time to find a garage within 10kms of the airport or you will be charged.

Cons: Arrived at Alicante airport one hour earlier than than the time we said we would arrive due to the flight arriving early. went to the desk to collect the car, the agent told us we were to early and to come back in an hour which i thought was very unreasonable bearing in mind the car was obviously there and within the daily rental period the car was booked.

Pros: Nothing, they are just there to try and get money

Pros: Process all explained carefully. Quick refund of petrol charges and deposit

Cons: Took half hour at desk to get car but I expect that as fairly normal at alicante airport

Cons: The insurance was haier then the rental

Pros: good car

Cons: time spent picking up car

Pros: The sine by retunning not clear i already drive in the first (wrong) entrence nut there was a line behind, do i had to continue. Durlinger paying i met more rental car drivers , ego had the same experience.

Pros: Friendly quick service

Cons: Nothing

Pros: Friendly

Cons: Nothing

Pros: easy drop off and efficient service

Cons: took quite a while in the queue for pick up -

Pros: Never use these cowboys again!!

Cons: Nothing after the service provided

Cons: Pointed out problem with trim hanging from front of car but they wasn’t interested in fixing it

Pros: They provided extra services.

Pros: Excellent service

Pros: Easy to use and a great price

Cons: Nothing

Pros: Friendly agents

Cons: Nothing

Pros: Easy !

Cons: Is is my 4 time renting with them, still they do not nave my information. Have to give them address, E-mail, telephonnumber and so on

Pros: car quality

Cons: really bad customer service

Pros: smiley people

Cons: Pushy insurance-sales

Pros: Nothing

Cons: Car was covered in scratches already Charged for scratches that were not done by ourselves The 'lady' was rude and dismissive

Pros: Awful. Nothing

Cons: Total scam. I don’t know how they sleep at night to be honest

Pros: Efficient and effective

Pros: Staff super helpful

Cons: Missing rear wiper.

Cons: Accused of returning car with damage when my pick up video clearly showed the damage was there at pick up. The damage was UNDER the vehicle. Fortunately I happened to film it. The agent was very aggressive.

Pros: Nothing

Cons: Slow. Waited for over 1 hour.

Pros: Efficient service

Cons: Nothing to complain about

Pros: Clean comfortable fairly new car

Cons: Being charged an extra 174 euros when I had already taken out extra insurance coverage

Pros: No pressure insurance sales. Very good and friendly staff..

Pros: The drop off was fast

Cons: The disgusting tactics to try and make me pay more. They claimed that the car I had chosen was limited to a speed of 90kph and that I could upgrade to a car with no limiter at an extra cost. I declined. And the car was not limited. They also claimed that the car was not fully insure with me and them and only with you the broker and that I would have to pay all damages to them and claim back from you the broker. However I could waver this by paying 150 euro to override this. I too declined.

Pros: Insurance was an issue with discover and record-go.

Pros: Smooth transition

Cons: Nothing

Pros: Very effective return service.

Cons: Attitude is sometimes a bit surly from check in staff.

Cons: Being charged €180 for damage that didn’t happen while I had the car which I can’t prove because I dropped the car off before the office opened

Cons: We would never use RecordGo again due to the damage scam that they are running. We actually filmed the scam taking place. Also, the Discover rep Gerard was incredibly rude to us on the phone. Please take a listen to the telephone audio transcript. I’ve certainly never been called a liar before.

Pros: Absolute garbage never use them again

Cons: Absolute terrible never use them again

Pros: Quick and friendly

Cons: All the extras they try to sell and the lack of roadassistance in case of breakdown

Pros: Efficient and easy to deal with

Pros: Efficient, clear, friendly

Pros: They provided a car, pick up and return were reasonably smooth.

Cons: The car had done 50,000 miles and the oil warning light came on after a day, meaning we lost the best part of that day having to sort it out and pay for the oil and filter change. We may have to pay for the breakdown recovery service. I am waiting for a response from the hire company.

Pros: Nice lady at the check in desk and very pleasant lady when dropping car off

Cons: They put €1400 on my credit card and took money off it for fuel. I only havea small credit limit and this took me almost to my limit...... plus side though ... it was all put back very quickly a few days after returning car. Thank you

Pros: Great at the counter ,pick up and drop off

Pros: Value for money

Cons: Pressure to pay for extra insurance Automatically take 96 euro payment on credit card for tank of fuel which is not refunded for up to 30 days

Pros: No fuss

Cons: Didn’t like having to find a petrol station within a 10k radius in unfamiliar area. Stressful experience

Pros: They would not accept official documentation issued by a national licensing authority in another EU country. Centauro had no issue with this documentation.

Cons: As above. I was refused rental, so last three categories above are not relevant (but unable to leave blank).

Cons: I was waiting for 50mins, which not good.

Cons: Car had quite a lot of scruffs.

Pros: The car we ordered was there and in good order

Cons: The usual very hard apocolitic sell of their own crazily expensive insurance product.

Pros: new vehicle

Cons: identifed above

Cons: Queue was far too long to collect (over an hour).

Pros: No comment

Cons: No comment

Pros: Very quick and efficient.

Cons: Nothing

Cons: Car was not cleaned correctly as we found sweet papers in the door and mucky foot prints on the back of the seats. Would like full insurance provided by the company at time of booking

Cons: 2 hour wait at the pick up desk

Pros: Instructions as to where to find the booking office were clear. GoRental Staff were professional, polite and efficient. I wasn't able to fill the car with petrol before returning it but GoRental only retained a small portion of my fuel deposit which I think was reasonable.

Cons: The car's rear wiper was missing which made rear visibility difficult in the rain.

Pros: The whole process was clearly explained & easy to carry out. No pressure to take out their CDW insurance

Cons: The pick up was slow, due to understaffing at the time we collected

Pros: Again easy to use. Easy to find. Good quality cars.

Pros: Did refund quickly, dropping car very quick and easy

Cons: Waited 1 and half hours to get car, even though full time full still took the fuel money then refunded, remote didn’t work, had to provide a receipt. Cod very expensive

Pros: Polite, good service

Cons: It took far too long to pick the car up - well over an hour.

Pros: I have my own excess insurance and your agent accepted that and didn’t try to press me to buy any more insurance.

Cons: The excessive length of time waited to pick up the car.

Cons: Insisted the insurance taken out by discovery cars wasn’t enough and made to pay £200 more

Pros: Great service will definitely use them again

Cons: I should have asked for help in finding the car, and make sure that I knew how to start and use car tech that I am not used to.They did not offer such a service band even discouraged it . When traveling alone it is a necessity to have such help.

Pros: Very helpful after being sold a insurance from discover card which was not well worded

Pros: Simplicity and efficiency.

Pros: Efficient. Friendly.

Pros: Very friendly informative and efficient.

Cons: Not enough people on desk.

Pros: quick and cost good

Cons: nice car, did not try to oversell extras, honest

Cons: A little bit to officious - I think there was an assumption that you have used the firm before.

Pros: They tried to sell extra insurances although I had taken Discover Cars' insurance.

Cons: Blocking the preauthorisation amount for a too long time.

Pros: Nearly new car Best possible price

Cons: Have to wait nearly two hours to pick up a car Deposit policy is unclear Can take up to 30 days to unblock a deposit

Pros: In terminal for ease

Cons: You had to show a receipt for the petrol when dropping off.

Pros: Good

Cons: Desk was hidden in airport by building works the signage to find cauld be better

Pros: Record go have been very good this time and in the past . Just not sure on the insurance side of it . You tell me I've got full cover but Record go wanted to charge me extra

Cons: There's nothing I didn't like just don't understand your policies

Pros: Identified the cheapest rental company

Cons: the car I was given had been bashed more times than Frank Bruno, then the agent when I returned the car tried to blame me for scratches. Luckily I had photographed the car extensively at pickup. Almost every panel on the car had marks, scratches or scrapes. Very poor condition Record Go!

Pros: Drop off was easy and he was polite

Cons: The receptionist at pick up. She was very pushy about the extra insurance to the point of rude . She then could not find keys and said they must be with the car. I said “ will they definitely be there ?” She said yes abs of course they weren’t. The other lady by the car was very apologetic . When we got back to the reception there was no apology and she proceeded to search through bags of keys until she found the right one . Horrible woman

Pros: Nice Rental⭐️⭐️⭐️

Pros: The car was really clean and the drop off very efficient.

Cons: Unfortunately it took over an hour to get the car. Another flight had arrived just before us and the two staff were not enough for the amount of people waiting.

Pros: Nothing.

Cons: Trying to sell you extortionate excess insurance.Poor lighting in the multistory car park(you cannot see any defects on the hire car especially if the car is black)Rudeness of the staff when dropping the car off.Would advise anyone using Record Go to take a torch with them to inspect the vehical.Would advise anyone not to use Record Go.They are taking advantage of the few people that are travelling to make as much money out of them as they can. STAY WELL CLEAR.

Pros: Hassle free collection and drop off.

Cons: None

Pros: Friendly efficient, car was as described. On return very polite courteous and again efficient.

Cons: Nothing

Pros: Professional

Pros: Helpful staff on pick up and drop off.

Pros: Getting my money back but still not received my deposit. Awful company!!

Cons: Recordgo were rude and were only interested in gaining extra money from mevto upgrade me to an identical model. Bad company to deal with!

Pros: No nonsense good/friendly service

Cons: Initially asked for an opel mokka wich entry-level is higher : Didn't like the entry-level of the "or similar" car (skoda scala)

Pros: Good information and quick service

Cons: A little expencive ....

Cons: getting deposit money back

Pros: nothing

Cons: everything

Pros: Very cheap

Cons: Charged a silly amount of money for a small scratch on the hub cap

Pros: Maksaminen tiskillä oli selkeää eikä laskussa ollut mitään piilokuluja.

Cons: Ajettuani n. 10km mittaristo ilmoitti, että vasemmassa etupyörässä on liian vähän painetta. Tämän vuoksi oli mentävä huoltoasemalle lisäämään ilmaa.

Pros: Car was in good condition and almost new.

Cons: Very pushy desk staff trying to sell additional insurance cover. Not very clear at explaining refund policy etc. Staff at collection station not very pleasant.

Pros: Car was in good condition and clean

Cons: Yet another European car rental company that try to extort money through unfair fuel policies NOT EXPLAINED when booking. I alway book cars with full to full or same to same as these are the fairest, most honest way. What I was not told was that Record Go’s policy is that you return the car full (as expected) but you have to provide a receipt for a petrol station within 10k of their drop off location. This should be pointed out when booking. Problematic 7am Sunday morning

Pros: everything

Cons: nothing

Pros: Efficient knowledgeable and friendly staff

Pros: Was efficient, however, made me take out extra insurance which came to £114 extra, something I did not budget for. SCAM.

Cons: HIDDEN COSTS..... Insurance was brought in addition to the insurance taken out with discovered cars. i incurred an extra £114 which was NOT FAIR. BAD hidden costs.

Pros: Newish car (6,000km), very good condition inside and out, easy hassle free pick up (no aggressive sell/threats on extra insurance), easy return.

Cons: Had to produce a petrol fill up receipt from within 10km of the airport or lose 93euro - bit excessive.

Pros: Very good indeed other than the rep trying hard to make us buy their insurance on top of what we already have.

Cons: Hard sell of their car insurance claiming the one from Discovery will not cover everything.

Pros: The entire process was extremely uncomplicated and functioned well. The vehicle was very clean and well serviced, the crew friendly and helpful, the prices and offers competitive. I’m a very happy customer.

Cons: All good!

Pros: It was convenient

Cons: The overly hard sell and almost insulting way the first representative dismissed my third party insurances was a little annoying

Pros: Friendly and efficient

Cons: Nothing really

Pros: Car was smaller than we booked. They hadn’t filled it with petrol despite it being a full to full policy. Far too long at desk waiting and then hard work with agent repeatedly trying to sell upgrades, insurance. Overall a poor experience.

Cons: Very expensive. Car was not full as promised. Ages spent waiting at car desk and then time wasted trying to explain I didn’t need all the extra insurance they push on you.

Cons: We were offered an upgrade of a car at 3€ a day which we declined to then be given an upgrade for free. So just trying to charge us for the only car they had. Usual insurance selling. When dropping the car off it was very suspicious that a torch was used and the consultant went straight to the under side of the car and said it was damaged but not to worry our insurance would cover it.

Pros: Po;ite ad friendly service with no added pressure in sales

Cons: The charge for the vehicle along with the extra cost for a second driver

Pros: Nothing really

Cons: Nothing

Pros: Quick service easy rental

Cons: The car was OK but it had a massive dent on the passenger side rear door. And it was ready for a service. Warning came up whilst we were driving it

Pros: They changed the original car that had a steering issue

Cons: The original car had a problem and I had to travel back to the airport to change it . The second car was very good.

Pros: Robbing cheating eastwards

Cons: Stealing people money if you do not. Take there excess car insurance Spain shame on you let this lot of robbing tickets in to your airports shame on you.

Pros: Great friendly service ' lots of advice '& spoke good English

Cons: Nothing

Pros: Quick and easy to pick up

Cons: Too much money. Condition of car not good, battery was very weak and always wondered whether it was going to start, parcel shelf was missing, back wiper was missing

Pros: The agents were polite

Cons: The suprise of additional insurance.

Pros: Nice car with sat nav

Cons: Insistance on taking expensive excess insurance when I already had my own

Pros: Very fast pick up. no hard selling of insurance.helpful staff

Cons: The price a bit expensive

Pros: Simple easy well organised rental system

Cons: Nothing to complain about.

Pros: as above

Cons: trying to sell me extortionate added insurance if it was a reasonable price people might think twice.

Pros: Staff were very helpful, spoke English well

Pros: Staff speaking English

Cons: They actually tried to frighten me (and others) into buying their insurance by saying that the car would not be covered for breakdown assistance if I did not buy their additional, expensive insurance, this completely flouts what you state in the initial stages of making the booking. They were also extremely unhelpful with some advice I needed regarding the locking of the car which was resolved within a minute once they had bothered themselves to find the answer ( after an hours wait and calling

Cons: Giving out malfunctioning cars. Support doesn’t answer emails at all. Service is slow.

Pros: Nice glossy cinpany, fast service and new cars.

Cons: Car we were given had a worn/badly fitted clutch. Perhaps they should be checked more thoroughly in-between rentals, but we didn't break down luckily.

Cons: The price was a lie. The agent forced us to pay an additional 150 euros or refused to give us the car. I know your agents get commission on this and take full advantage of tired and weary travelers. It's a con. I'll never use record go again and will tell all my friends and Instagram followers the same thing.

Pros: Easy and quick. Jorge at the Alicante Airport desk was very good, explained everything clearly.

Cons: When dropping the car off, the woman took her time inspecting the car, despite the fact I had a flight to catch and keeping me to ask unnecessary questions and even asking to go through all the photos I'd taken before I picked up the car.

Pros: The car was economical and returning the car was simple

Cons: They really tried to make me take out extra insurance although I had your full cover policy, the car they assigned me was very badly abused, damaged tyres, bonnet had dents where it had opened and hit the wipers, scratches, dents and low oil level. I will not use Record-Go ever again, the worst case of Costa Car Rental rip-off I have experienced so far.

Pros: Good service

Cons: Pushy insurance

Pros: Easy drop off and helpful staff

Cons: 50 min wait for counter only 2 staff for 30 people waiting