Record go at Alicante Airport

Pros: Quick pick up

Pros: Dropoff speed

Cons: See comments above

Pros: Snelle afhandeling

Cons: Niet zo heel erg vriendelijk

Pros: Fair procedures and terms regarding damage etc. Efficient polite staff.

Cons: N/A

Pros: Service, easy to book, nice staff

Cons: Only thing I didn't like is that the reservation on my creditcard was €1200. I only have credit for €1500 so I could't pay so much with my creditcard because of that. I had full insurance with my booking so that amount of reservation seems unnecessary.

Pros: Spot on all explained am pictures videos pre and post collection all good - car was a bit battered though even though was very roomy

Cons: Nothing very good overall

Pros: Easy to find to register and to find the car in car park. Excellent service.

Cons: The only thing was being given a max 10km from airport petrol top up. Should be more flexible.

Pros: Reasonable price.

Cons: Hard sell for THEIR insurance, creating fear factor of being under insured with independent excess cover.

Pros: Car worked well.

Cons: Lack of clarity with insurance matters. Lack of information on return with regards to incurred fees and deposit refund. Restricted fueling options on return.

Cons: I haven't received the invoice or the receipt for what I paid, I only received the booking payment but not the expenses for petrol you charged. And when I go to the web and put my data, there is only the payment for booking, not the rest I pay.

Pros: Straight forward if the agents are friendly

Cons: Pick up keys as the agent was ignorant and didn't seem like she wanted to work there. Forcing me to buy their insurance but I insisted I didn't need it as I had a different 3rd party insurance. Smirked at me and told me it's a brand new car with 0 mileage. Kept saying I would have to pay a big fee for any scratches over 4cm. Kept telling me about the fee if I damage the car.

Pros: Speed and courtesy.

Cons: Having to pay extra insurance or a big deposit for total security!

Pros: The rental car agency claimed that they didn't have my car ready because I was 1 hour and 30 minutes too early. They forced me to take an upgrade and pay extra 40 euros! When I picked up my car in the parking they had thousands cars of my type. This was just a scam to get more money from me. In addition, they mentioned by hand writing on my contract that I had to show a petrol receipt from a gas station that was located less than 10km away from the airport. Again this is a scam!

Cons: The rental car agency claimed that they didn't have my car ready because I was 1 hour and 30 minutes too early. They forced me to take an upgrade and pay extra 40 euros! When I picked up my car in the parking they had thousands cars of my type. This was just a scam to get more money from me. In addition, they mentioned by hand writing on my contract that I had to show a petrol receipt from a gas station that was located less than 10km away from the airport. Again this is a scam!

Pros: Ease of pick up and drop off

Cons: Car was not so clean inside or out

Pros: I liked the service and the car. The car was new, only 28KM. I have made another 1700km and was very satisfied.

Cons: And now the problem. After sending 1100 eur deposit, cashier wanted me another 100 euro deposit that was not mentioned before. Even though I return the car with full tank, they didnt return me whole 100 euro, but only 64 euro!!! I do not like it

Cons: We hadden een goedkopere auto dan geboekt. Volgens de organisatie, in dezelfde categorie maar het was jammer.

Pros: Nothing stood out. Average.

Cons: At pick up I was mislead about breakdown cover cost probably due to rushed treatment and unclear accent. The car was a very poor Chinese Dr . Cheap quality and underpowered.

Pros: Easy and quick

Cons: O

Pros: Alles was top geregeld

Pros: Very professional and organised

Cons: The cleanliness and condition of the vehicle that was provided by Recordgo fell some way short of my previous experiences

Pros: Check in team were helpful but did not give accurate information on the condition of the car.

Cons: Georgina was frankly just rude and dismissive. Fortunately I took pictures of all the car damage or she would have been holding me to account for the additional items. Apparently I needed a receipt for fuel which I did not have (never been asked for this before) despite she could see and agreed the car was full.

Cons: persuading for additional insurance

Pros: The agent was kind and customer focus

Pros: Quick efficiency

Pros: Always relaible and never the hard sell for insurance

Cons: Car could have been in better condition

Pros: Whole process from pick up to return worked without a problem. They didn’t push the extra insurance which I had taken out separately so paid the deposit.

Cons: They say it takes 30 days to process the deposit. Hopefully not but I’ll wait and see.

Pros: Nothing

Cons: The whole thing was a complete nightmare

Pros: it seems to be that they didnt like the use of an intermediair as discovercars.com

Pros: No queues at pick up or drop off

Cons: Uncertainty about getting fuel deposit back

Cons: Car condition, weared out suspention, loss of engine power when driving, complete weared out rear tires

Cons: Unable to move the driver's seat forward or backwards as no leaver or handle. 2 holes in carpet where driver's feet would be.

Cons: very bad customer service, If your flight is delayed you loose your car. even if you report hours in advance your flight is delayed.

Pros: I didn’t hire the car I cancelled at the airport after the agent on the desk pressure selling and trying to add extra fees which was way over priced for a budget car offered. The extra insurance was 9.83 on the app and they tried charging me 30 per day over the desk, they tried charging for a extra driver and kept pushing extra fees, rip off so I cancelled

Cons: I didn’t hire the car I cancelled at the airport after the agent on the desk pressure selling and trying to add extra fees which was way over priced for a budget car offered. The extra insurance was 9.83 on the app and they tried charging me 30 per day over the desk, they tried charging for a extra driver and kept pushing extra fees, rip off so I cancelled

Pros: Very efficient and excellent service

Cons: I would use them directly rather than go through a third party

Pros: Easy to find, quick pick up and delivery. I prefer them checking the car when you deliver the car, instead of getting an email later. Makes them very trustworthy.

Cons: Complicated registration area, you need to pass the line to get to free agent. They were not very helpful with the queuing system.

Pros: The check out and check in process was quick and easy.

Cons: Like most hire companies they try to sell their own insurance yet you should be fully covered in all events.

Pros: Fast efficient service

Cons: Full-full petrol/diesel should mean just that. Tank is either full or not, providing a receipt from a station within 10km is ludicrous.

Pros: The pick up was clear and fast and exactly as it should be. I also got the car requested and not an "upgrade" to a bigger one which I have had before at other car hire firms when I didn't want it!

Pros: Very helpful staff at the desk and no issues with using Debit Card.

Pros: easy when we knew where the desk was, great car and great value for money

Pros: Nothing. Bad car - very cheap stuff on it. Satnav not working properly, kept disconnecting from my iPhone. Poor steering, poor air conditioning

Cons: Quality of car - poor Different car than l requested Bad service on returning the car NO PROOF off returning car conditions for me to have - that’s a breach of my customer rights

Pros: Very professional

Cons: They always try to sell supplementary insurance with scare arguments.

Cons: They tried to say I’d damaged a wheel but luckily I had a video of whole car proving damage was there before I picked itnup

Pros: It was cheap and I could collect from airport.

Cons: Booking agents were not particularly friendly. The rental was not in the collection bay specified on the paperwork supplied by the agent, delaying collection. The rental was clean but in bad shape with damage to most body panels. Had a faulty gearbox as it was difficult to get into 2nd gear.

Cons: SWM go1 is not a nice car

Pros: Service was good.

Pros: Car broke down and didn’t have any oil in engine

Cons: On return, tried to charge us for a mark that was already there. Was told unless we had photos to prove it was already there, we would be charged. Fortunately we did have photos. Clearly trying to rip us off and agent offered no apology and had bad attitude. Very bad service and delayed us getting to flight.

Pros: Reservation staff

Cons: Charged for damage to plastic bumper underneath. Unable to prove as it was quite dark in the car park on inspection. Record did not show the the state of the state of the car when collected. They said the car was brand new although it had done 18000 KLM’s. Very disappointed feel as though had been cheated.

Pros: clear car frendly employ good car

Cons: not record go airport parking place is dificult to find way out and more dificult find way in, need more or more clear signs

Pros: Incredibly good value, lovely helpful staff. Long queue, but not surprising at these prices

Pros: Very efficient

Cons: Still awaiting my deposit return and agent very pushy about not booking direct through them and that because of this and not taking their insurance we would not be covered for breakdowns regardless of what Discover cars said and made a point of highlighting it on the paperwork.

Cons: Took a long time to wait for check-in. Agents were not very friendly and some were downright rude!

Pros: It’s obvious they are scammers that are only interested in charging extras.

Cons: Unfriendly staff, looking for car scratches when returning the car while not carding for them during pick up. Staff unfriendly, generally would not recommend.

Pros: Was near on perfect but need to state a bit more that you pick the car up from record go because I was looking for discover cars

Cons: The only fault I could find though is that I haven’t been sent my deposit back and the fuel charge as I did refill the car when return ed .

Pros: Car had damage too front ,I had to check the bonnet was able to be opened ,which it was .The condition I didn't mind but the fuel charge , for the car being full is nearly up there with scammer behaviour.

Cons: As above fuel charge of 29£ is exorbitant.Fuel gauge indicated full and handover and vehicle was inspected by staff who recognised it as full. I am very dissatisfied .

Pros: Because of the unfriendly behavior of your employee, especially towards my wife, when returning our rental car. Then the discovery of alleged paint damage, which is probably only due to the fact that you did not take out fully comprehensive insurance.

Cons: Because of the unfriendly behavior of your employee, especially towards my wife, when returning our rental car. Then the discovery of alleged paint damage, which is probably only due to the fact that you did not take out fully comprehensive insurance.

Pros: Pick-up went very smoothly

Pros: Whole process from start to finish

Cons: My only criticism would be they should offer advice about where you can fill up the vehicle near the airport as these can be hard to find.

Cons: Charged €40 for 1.5 hour late drop off Tried to call and email but no response Will not use again Very rude staff once they have your money they don’t give a f”@&

Pros: Bunch of sneak thieves DO NOT USE. They will not give you any documentive evidence that the car has been returned in good condition. Returned car showed fuel reciept within 10km and car checked over and was told everything is perfect When I'm thousands of km away they hit me with a charge of 33 euros claiming I didn't show the reciept. This I will pursue until my last breath, but I will not use them again.

Cons: FA

Pros: Got wrong car at first, but you solved it quite quickly. Fast drop off.

Cons: A bit too long waiting line at the airport.

Pros: No washer fluid .

Cons: Took over 50mins waiting to get car, the rear window wiper was missing and it rained most of the time I was in Spain

Pros: In terminal location, but thats about all

Cons: The car was disgusting, every panel on the car was either dented or scratched, with the car scratched everywhere, the agent tried to charge me for damage, Luckily I had recorded a video of the whole car. I would not recommend this company or I was the unlucky one to get a badly damaged car. The car also showed it required a service. Not happy with the car hire at all!!

Pros: Car in mint condition. Brand new. Service was fast

Cons: I dont understand why if someone hit my car, why i shall loose my deposit. The other car insurance should pay any damage on my car. The record-go agent reiterated several times i would loose the deposit so something people should know ahead.

Pros: Nothing

Cons: I had to wait 1 and half hours to get my car they only had 3 agents i never want to use them again

Pros: They are always efficient and return deposits quickly.

Cons: Long wait at desk

Pros: They looked and seen full tank but still took money out .at least they should have told me

Cons: Not telling full cost if anything happens

Pros: Was a nice surprise to get a free upgrade to a larger car and with automatic transmission.

Cons: Nothing. All good.

Cons: Tried to claim I scraped a wheel, I took my own insurance, not with Recordgo. As

Cons: Fuel charge deposit

Cons: The woman at the Record Go desk was very forceful in trying to get me to buy their own insurance but I already have full annual cover and she told me next time I book to book directly on the Record Go website. I will never buy their insurance nor will I use their website to book a car. I have used Discover cars most times and I will continue to do so regardless. The car they gave me had a lot of minor damage to it and was dirty and had done47000 km but that didnt bother me. She made me feel bad.

Cons: Made to carry and install child seats

Pros: Simple easy to use and as always friendly and helpful

Cons: Nothing

Pros: The staff was rude, not friendly

Pros: Helpful staff , they did try to sell additional insurance but I declined this as I had purchased through discover cars, simple drop off procedures and the lady who inspected my car was fine, it wasn’t a thorough check that I anticipated!!! The car had various scratches and dents thst weren’t all documented on the paperwork but I was advised by staff to take pics on my phone the same day I picked it up and they wouldn’t charge or claim for them

Cons: Trying to sell add insurance

Pros: The price was excellent and the service good

Pros: They are so easy to deal with both on pick up and drop off. Friendly and have good quality cars.

Cons: Nothing

Pros: The speed

Cons: Not good its like a prisoner

Pros: Drop off good

Cons: Conned for cdw. Car a shed full of bumps and scrapes and horrendous repairs.

Pros: Szybkość wydania i odbioru samochodu.

Pros: Quick Service

Cons: No check on return

Pros: Fast and efficient.

Cons: Some discussion about 'full to full'. Asked for a receipt when filled up. Never been asked for this before in twenty years of hiring cars in Alicante.

Pros: Quick

Cons: Unhelpful staff 🫤

Pros: Very professional, good communication, good location, friendly staff.

Cons: Nothing

Pros: Is not other car rental company that offers off the hours return key. Very handy when I m taking early flights. Thanks.

Cons: Is a shame that they advertise a Fiat 500 X and gave you a GWM which is a very bad quality car, faulty and awful to drive.

Cons: They are tseting you.

Pros: the speed to pay back the guarantee

Cons: there was dammage and we had to take the photo's ourselves because the dammage was not indicated on their papers

Pros: I got scammed by discover cars the actual car was a lot bigger than what I'd requested which made parking difficult in the cramped Spanish streets, which is why a asked for a smaller one. We made it work in get that this was technically an upgrade.

Pros: Straight forward service.

Cons: Car wasn't clean outside, but not a massive issue.

Pros: Very efficient

Pros: Staff polite and friendly, cars in good condition, quick easy drop off.

Cons: I needed a ticket to get served in order (which is a good idea) BUT I didn’t know this as the machine is not directly in front of the counter - so I suggest you move the ticket machine to the front in full view.

Pros: Nothing

Cons: Charges for insignificant damage which was probably there before we rented

Pros: Very good

Cons: Nothing

Pros: Nice new car better car than booked

Cons: The woman on drop off was significantly miserable

Pros: English speaking, efficient

Cons: Got charged 40 euros penalty for being late, due to easyjet being late.

Pros: Tout est à l'aéroport

Cons: Le fait d'essayer de faire prendre une assurance complémentaire alors que nous avons réservé avec une full assurance

Pros: Very easy to deal with nice staff and a lovely car

Pros: Easy to pick up/return. Reliable car. Good value.

Cons: I have rented with Record-go on two occasions previously and have always been satisfied. However this time I do feel that some details of petrol stations within the 5km radius of Alicante airport would have been helpful as we we incurred charges for filling up out of the area despite returning the car with a full petrol gauge!!

Pros: Friendly service

Pros: Polite and friendly staff

Pros: excellent

Cons: nothing

Pros: It was ok

Cons: After car drop off I did not received anything for closing the contract They want receipt from the last refuel which is strange

Pros: Quick and efficient service

Cons: None

Pros: All good

Cons: Nothing all was as planned

Pros: Picking up the car an agent refused to show me where the handbrake was in the car as it “wasn’t his job” When returning the car they refused to give me a receipt to confirm the contract was over An agent refused to give me his name and then started to bully me and make fun of me and intimidate me !!

Cons: Lack of alignment with the 3rd party provider and aggressive sales on the insurance.

Pros: Fast pickup time.

Cons: Return car agents were very unfriendly. Current damage on car should be noted by the staff and verified by customer, however this didn't happen and the current condition report was blank ie zero current damage. Customer is expected to complete the current damage report themselves in the carpark which has very low natural light and makes it difficult to identify small but over 4cm scratches.

Pros: Location in terminal. Friendly staff that doesnt push to sell extra insurances.

Cons: Filling out a form when collecting the car has no use. All information is the same as reservation. Waste of time. We got a MG ZS instead of our fiat 500X. The MG looks nice with a lot of space. But it has no power or torque. It's a 5 gear city car with very weak engine. I can't imagine driving 5 grown up people in that car.

Pros: Quick pick up and drop off, clear instructions on what to do, great service

Pros: No one care about people ! I leave car on parking and they said is wrong parking aby information about that!

Cons: Guy who work there was rude!

Pros: Very easy, smooth pick-up and drop off

Cons: Being charged an extra €40 for collecting the car a little later.

Pros: Brilliant service, very quick and easy Staff very helpful

Pros: Great drop off

Cons: Waited a long time plus others were skipping the online computers

Pros: Ease of return

Cons: Attitude of the staff member at the counter. She was quite rude, tried her hardest to up sell insurance and made us feel stupid for asking for clarification on a few points. Not a good experience.

Pros: Very quick no fuss

Cons: Nothing

Pros: lovely

Cons: lovely

Pros: Very friendly drop off staff

Cons: Nothing

Pros: Very fast pickup and drop off. They returned the deposit very fast, in 3 days it was already on my bank account!

Pros: Very confusing as I paid extra insurance then when pick up had to pay extra 250 which I only got 90 back after couple of days for fuel deposit .not easy finding fuel station at airport

Cons: Extra change felt scammed when I paid extra insurance before Ungraded me free to bigger car never told me it was manuel .difficult car park as very tight with left manual and I’m left handed made me stressed not enjoyable

Pros: Price

Cons: The long queue sometimes

Pros: De persoon waar ik de auto heb ingeleverd, was heel meegaand en bood zijn excuses aan voor de schade die niet geregistreerd stond.

Cons: Auto’s met teveel schades, meer dan tien schades.

Pros: Friendliness of staff.

Cons: Not completely accurate in highlighting the damage that was on car.

Pros: All satisfactory

Cons: We were told that the fuel tank must be filled, no more than 10km from return. Why did the agent not tell us about the closest filling station?

Pros: The car didn't break down.

Cons: They are absolute cowboys just waiting to rip off anyone who isn't as diligent as us.

Pros: I like the preset radio stations

Cons: Rude staff. Poor quality car. Scratches should have been repaired as they would have insurance to cover this.

Pros: Car was of a decent spec, clean and as large as expected

Cons: Lots of unrecorded damage on vehicle. I recorded all this on my phone and paper fortunately I wasn't challenged about the damage.

Pros: Pretty efficient, car was fine, no issues

Pros: The cars are nice enough. The staff look smart.

Cons: It’s not a quick process. They always try to upsell insurance and when you decline they seem personally offended. On return the guy said something about a receipt for the petrol. I didn’t have one because the tank was full. Having a receipt doesn’t prove anything the gauge can’t tell you. Quite rude then no receipt to confirm the car is returned in a satisfactory condition. Jamil just told me “I am the receipt” but again, proves nothing. As far as I’m concerned the transaction is complete.

Pros: These people are con artists I returned my car in the same condition but they charged me £250 for some damage. Looking at the photos I believe the damage is from a different car. They won’t send me a picture of both car and registration in the same picture

Cons: These people are con artists I returned my car in the same condition but they charged me £250 for some damage. Looking at the photos I believe the damage is from a different car. They won’t send me a picture of both car and registration in the same picture

Pros: Just great

Cons: Nothing

Pros: Lots of dents on the car at pickup.

Cons: Staff is not to friendly specially at drop off

Cons: As above, the agent at the desk tried to sell me full insurance despite already purchasing it.

Pros: Quick, professional and polite

Cons: Can't think of anything

Pros: Price

Cons: no available to deal with the car on collection, to sort marks out.

Pros: Good service when we give the car back

Cons: Bad service on desk when when we pick up the car. We only got a much bigger car for double price. She also try to scare us with insurance, said that discover insuranse was shit and we need Police report if anything happens and we would be charged 1400 euro.

Pros: Dropping off process was okay but I had to find everything myself, the unhelpful rental staff didn't explain the drop off process or even have the address on the paperwork.

Cons: The woman was unfriendly, the extra insurance was a con, I had to pay a deposit for the fuel of £85 which wasn't previously explained to me and the 900 euro deposit I paid on my credit card is yet to be refunded. Oh same with the fuel deposit. No money back yet but I could be jumping the gun slightly. I foresee several emails are going to be needed to solve this.

Pros: Was given a better than expected car,

Cons: Always keen to sell you extra insurance even if you tell them you pay insurance annually to cover rental car bookings in Europe. Wanted to also sell additional breakdown cover on top for €44 for 7 days rental

Pros: None I would not recommend Record go to anybody

Cons: Car was in very bad condition: - all body covered by dents and scratches, - broken light - bad battery- quiet often it was hard to start engine - very old and overused - almost 60, 000 kilometers on odometer - pretty dirty inside

Cons: Zie eerder commentaar.

Pros: Very efficient

Cons: Damages on car that wast record on damage sheet

Cons: They were very unfriendly and acted like I was crazy, not taking their very expensive assurance. I had taken an extra insurance with Discover Cars. They don't like that at Record-Go. They charged me for the fuel tank in advance. This is the first time. Before they just blocked the amount. I returned it full and I hope I will get the fuel money back. Otherwise it will be the last time I will rent with Record-Go. When we dropped the car they were again very unfriendly because we wanted to take pic

Pros: They were very good

Cons: Made to feel like a criminal over taking discovercars insurance, would not take all inclusive insurance again

Pros: Nice car

Cons: Poor service picking up, no direction to where the car was parked so just had to look around the car park, hard sales tactics on rental insurance, poor drop of system

Cons: Charged me more

Pros: Hard limit of 6hrs delay before contract is canselled, even when informing about delay, caused stress.

Cons: 40 min waiting time at office! Main office was closed, other office "hidden in other hall"

Pros: Although many people at the desk, the young lady was smiling, polite and helpful.

Cons: Paper work & contract. High Deposit. Car condition: the car had a lot of damages. Most were not mentioned on the damage chart. The lady at the desk said not to worry. Luckily, I took many pictures of the car, because when giving it back, the guy tried to give us the responsibility for one of the damage. I manage to show that I wasn’t responsible. But with somebody else, with less or no pictures, he would have to pay for it. The customer is fully at the mercy of your rep.

Pros: Smooth pick-up process

Pros: Quick and efficient

Cons: Quick and efficient

Pros: Nothing. The service was terrible from start to finish. Staff were rude and very unhelpful at both pick up and drop off

Cons: Nothing

Pros: Value for money. Car bigger than expected

Cons: Car not cleaned very well externally

Pros: Waiting time on collection poor

Cons: Waiting time on collection

Pros: The guy that checked the car out was very friendly not used to this normally you feel like you are about to get slapped with a bill so customer service excellent

Pros: Everything was fine and thanks again.

Pros: Profesjonalizm, łatwa procedura wynajmu samochodu.

Pros: Shame it was a SWM tank I was expecting a ford kuga size

Cons: Wasn't aware that you had to put full tank of petrol 10 km from airport and did it 29km from airport which is probably 1 or 2 euros at most and they have taken a whopping 29 euros off for this, absolutely ruined our good thoughts of all before,

Pros: Fast drop off

Cons: Proces of pickup car. We had to do it in the kiosk and the price there was different than DiscoverCars said. After several trials rental agent finally changed a price. Also I had an option without deposit, but even though deposit for fuel was charged.

Pros: accepted fuel gauge mis-reading at drop off

Cons: fuel gauge mis-reading

Pros: Staff spoke good English. Not too pushy with additional insurance. Tickets for queue

Cons: Time waiting in queue at the airport.

Pros: They upgraded me for free

Cons: Price quoted was £5 per day, at the desk, I was charged an additional £72 for insurance. The only alternative was that they take £1100 refundable deposit.

Pros: Ease of use.

Pros: Explained and assign the appropriate vehicle based on the age of driver

Cons: The external body of the car was not washed fully There were dirts along the seal of the car body

Pros: Fast, efficient, friendly

Cons: Having to pay for petrol at the start and then waiting for it to be refunded

Pros: Friendly, corporative

Cons: We experienced everything ok

Pros: nothing

Cons: I was charged 40 euro for picking up after 11pm when no other vendors had that rule

Pros: Great new car, very comfortable and better class that I expected. Very efficient car drop off. Pick up desk in the terminal.

Cons: A bit slow pick up process

Pros: I received a bigger car than expected, totally new and including navigation. Everything was well organized and very professioneel.

Pros: Friendly quick service when picking up the car and fast efficient drop off process. Car was quite new and suited our needs.

Cons: I had no problems with anything in their service.

Pros: Staff excellent. Really pleasant and made whole experience which is usually nerve wrecking very enjoyable and easy

Cons: Extras charged . Difficulty finding desk. Took 30 mins to get through barrier by which time everyone from Record had gone

Pros: Nothing

Cons: Everything. By the time we arrived the car had been rehired. We were left, late at night in the airport with no way of getting to our destination 50k away. Rental company said your own fault, you were late and you shouldn't book through a third party.

Pros: Clear, fast and super easy. How it should be when you would rent a car

Pros: The car we received was OK, as in it was similar to the car we booked.

Cons: Not very good. The lady on the desk when we collected the car spent most of the time trying to convince us to buy their insurance and spend more money upgrading to a SMALLER car!!! Also, when we returning the car, the staff were very rude and very abrupt!

Pros: great customer service.. no upselling...

Cons: its not so much a "didnt like" but the wait for collection was LOOOONG.. tho i fear this is the same for every rental company...

Pros: good

Cons: all fine

Cons: Unfriendly unhelpful and inflexible

Pros: It was efficient.

Cons: I got a rubbish car. A DR made in China and drove like a tractor. When I said I had not ordered one they said I could upgrade at cost to a better known make. Also had to fill petrol within 11 kilometres of airport. Never heard of that before. Had to detour to do it. Would not use them again.

Pros: I appreciate the fact that the car agent kept open for an extra hour due to flight delays. This did cost an extra €40 for every car rented.

Cons: The ticket collection machine near the desk to put clients in order was not labeled clearly.

Pros: Very good thanks

Pros: Quick, helpful.

Cons: Car was an swm.... Cheap chinese vehicle but did the job

Cons: office kiosk was shut and had moved to another location in the terminal. We were given a DR, a Chinese car that was utterly rubbish. underpowered and cheap. When we returned the car the agent (Estephani ) refused to give me a written ok approval and said my deposit and fuel will be paid back. I asked again for written confirmation that all was OK and she flatly and rudely refused saying we do not do that. I also said that there were some major issues with the car but she walked away.

Pros: The car was great and drop off was super smooth

Cons: Charged a very large amount to change the names d over because we’d booked through Discover Cars

Pros: Friendly, professional staff.

Cons: Quick, efficient and excellent car condition.

Pros: They had an in terminal office

Cons: The car was too old, dirty inside and out, hand brake didn't work properly, the steering wheel started shaking at 100km/h and where you picked the car up the lighting is very bad, hard to see any scratches, however where you drop the car of the lighting is excellent and easy to see any scratches

Pros: Friendly service.

Pros: Record-go company appears to be fraud company, they have charged for a damage not done by me. Looking at reviews on internet there were several such cases similar to me which have exactly same experiences as me. They expect a person hiring car to first take a full video of car and go under the car and check if there is any dent else they will charge for it when car is returned.

Cons: I am not at all happy with the over all experience with Record-go. They are not transparent and have charged me for something which Sopra to have been pre-existing in the car. They were expecting me to have taken a video of every inch of car to prove that damage to car was not done by me.

Pros: Quick pick up service, everything explained in detail, no issues at all.

Pros: Très désagréable. Il voulait pas me donner la voiture et m'oblige de payer une assurance record go malgré que j'ai déjà payé cette assurance chez vous.

Cons: Vous avez accepté payement avec ma carte de crédit française et cette même carte n'était pas bonne pour le fournisseur. Vous piégés de cette façon tout les français, j'ai compris ça en lisant les avis négatif sur vous sur internet. Hélas trop tard pour moi.

Pros: Quick pickup and drop off.

Cons: Bit of confusion over who could use automated registration.

Pros: Nice, quick and easy to get the car!

Cons: Nothing. It was all good!

Cons: Too many things to list

Pros: Excellent service both at collection and drop off. Probably my best experience of car rental.

Cons: Nothing

Pros: offered another insurance, where it goes without collateral deposit on a credit card.

Cons: money is returned for a very long time. the workers were already very tired and not motivated.

Pros: Easy pick up/drop off...beautiful car...

Cons: The Alfa Romeo we got could not exit the car park as the licence plate on Alfas is on the left and wasnt picked up by the automatic barrier reader.

Pros: Easy

Cons: long queue to pick up keys

Pros: Speed of pick up and drop off. Friendly staff who spoke very good English

Cons: The car wasn't the best but that's from a driving/performance perspective. Nothing wrong with it just I wasn't that impressed with a car made by SWM - exactly!

Pros: At drop off everything was straightforward

Cons: When picking up the car it was dark in the car park so was hard to inspect fully

Pros: Fast

Cons: They don't confirm the dropping car by tablet or e-mail... and need invoice from the station close to the airport

Pros: All very simple and well explained at the Recordgo desk. Excellent 👍

Pros: Quick and efficient

Cons: Not applicable all good

Pros: Helpful on return

Cons: Closed their offices at 11pm and stuck a hand written notice directing you to another part of the airport. Flight arrived late and because office closed they charged an additional €40 for the car even though we were pre booked and new we were coming on the delayed flight. Sneaky indeed

Pros: Quick and easy service, probably the best I've had at Alicante airport

Cons: I returned the car with a minor paintwork scratch, they charged me €300 excess to fix. Luckily I had CDW insurance

Pros: Very good price, the car was pretty new and in very good conditions. No hidden prices on the contract

Cons: It was all good

Pros: Record go - really good on collection

Cons: Disappointed that a request for items left in the car after it was dropped off not responded to after 2 days

Pros: The car was pleasant to drive

Cons: It did not have a full tank when setting off and I was told by a member of staff it was a faulty gauge but when I filled it up the gauge was over the full mark. So not helpful. Also the car had a rattle but it didn't seem to affect performance

Pros: Nothing they completely ripped me off

Cons: Everything they are rip off merchants

Pros: Flexibility in changing the car which was proposed on the begining

Cons: I completely do not understand the rules regarding the final resolution of petrol use. If If I take the car with full tank that means 8 drops, then I’ll back with 8 drops my deposit should be back fully. I’ve been asked of recit from gasoline station close to not far away from The AirPort than 10 km? It is for me out of sense to go someware to find it out of the main road????? I’ll hope that this will be changed in future😀

Pros: Service was friendly and efficient

Cons: I could not extend the return time as our flight was very early in the morning

Pros: Service was fast, efficient and bilingual (Spanish/English)

Cons: got a damaged car on the exterior and interior.

Pros: Very friendly reception staff, very clear about everything. So easy and quick to pick up and to drop off car

Cons: Only that it is more expensive than last time!

Cons: See above. Considerable fuel deposit charged on pick up. Would prefer amount just blocked. Now have to keep an eye out for the refund to my credit card - hope this won’t take too long.

Pros: efficency and professionalism of staff

Cons: nothing

Cons: Take too much time to pick it up. No que but the personal is too slow.

Pros: Actually the best experience with Record-go so far 👍 Angela at the desk is very service minded & proffesional. She also checked the car when I returned it.

Cons: 100% satisfied!

Pros: On collection of the car, the record go people informed me the insurance policy sold to me by discover card wouldn’t cover what they said it should, and proceeded to sell me another policy. Also the full-to-full fuel policy when a full tank of fuel is already charged at picking is not good. Having booked a medium size car and expecting something suitable for a family I was given a Fiat 500 inflated version of the tiny one. Everything rattled and the throttle response was terrible.

Cons: The idea of paying for fuel then to have it credit back is an insult to my time, so the customer is supposed to use their time to fill up your cars? That’s a joke.

Pros: Friendly Fast and efficient service

Cons: The friendly service agent and the fast pick up and drop off and a fast refund of the fuel deposit

Pros: Fast and no fuss when returning the car

Pros: Very efficient and straightforward with no hidden costs. Also very informative agent at the desk and easy drop off.

Cons: N/a

Pros: Very efficient.

Cons: Nothing.

Pros: All very easy -especially easy to find desk in airport.

Cons: Nothing really - only small niggle was tyre pressure light on constantly and from the very start. Plus assisted steering a bit hard to get used to before I found out how to switch it off.

Pros: price for the rental was not high.

Cons: I do not recommend this company. I ordered Ford Kuga - they gave me "a better" car without discussing this with me: weird brand SWM SUV - Chinese made, with excessive fuel consumption and constant alert "check airbag". They charged me over 106€ for "fuel tank" which I hopefully get back soon plus 1400€ deposit which [at least last time] they kept exactly 30 days after return of the car.. what for?! Surprisingly when I came on the parking lot at level 3 - I saw 3 other Kuga Fords waiting..

Pros: Everything , but most of all the lady behind the desk so friendly ,polite and extremely helpful . She was there at the time we took the vehicle back and again so friendly. Definitely we will use record again and hope that lady is on the desk .

Pros: Good service and didn't try to oversell me the insurance, for a change!

Cons: Took far too long to see an agent and complete paperwork and collect the car. 80 minutes was unacceptable.

Pros: Friendly, not too much of hard sell for extras

Pros: Drop off

Cons: long time to check in

Pros: Nothing.

Cons: It’s like dealing with con men.

Pros: Everything

Cons: Nothing