COVID-19 Update

Coronavirus Update

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If you do travel, we want you to be as safe as possible while doing so. Thus, we have added information in our search results letting you know which rental companies are disinfecting their vehicles to prevent the spread of the virus.

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Use the filter on the left-hand side of the search results to only see vehicles that are confirmed to be thoroughly disinfected.

We understand your need for flexibility.

We’d like to tell you that we’ve become more flexible, but the truth is that we were always flexible. If you need to change the dates of your rental or you decide to travel somewhere else, you can modify your booking in the My Booking section without charge (although the rental price may change).

Alicante Airport (ALC), Alicante, Spain
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Driver's country of residence is United States of America (USA) and age is 30-65
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Record-go at Alicante Airport

Planta 0, Aeroport d'Alacant, N-338, 03195 L'Altet, Alicante
0034 677 406 290 / 0034 610 910 976 / 0034 600 906 449
Pick-up instructions
Go to the office located in the arrivals hall. Once you have the rental agreement, go straight to the right to the end of the lobby, where the lift and stairs are. Go up a floor. Continue along the walkway to the next lift. Go down to floor 3. Access the inside of the car park and you will find the Record go pick-up office.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-23:00
Tue:08:00-23:00
Wed:08:00-23:00
Thu:08:00-23:00
Fri:08:00-23:00
Sat:08:00-23:00
Sun:08:00-23:00
Period outside of business hours
Mon:23:01-00:00
Tue:23:01-00:00
Wed:23:01-00:00
Thu:23:01-00:00
Fri:23:01-00:00
Sat:23:01-00:00
Sun:23:01-00:00
Key box
Yes

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Skoda Fabia
November 18, 2021

Pros: Car was in good condition and almost new.

Cons: Very pushy desk staff trying to sell additional insurance cover. Not very clear at explaining refund policy etc. Staff at collection station not very pleasant.

United Kingdom
Skoda Fabia
November 17, 2021

Pros: Car was in good condition and clean

Cons: Yet another European car rental company that try to extort money through unfair fuel policies NOT EXPLAINED when booking. I alway book cars with full to full or same to same as these are the fairest, most honest way. What I was not told was that Record Go’s policy is that you return the car full (as expected) but you have to provide a receipt for a petrol station within 10k of their drop off location. This should be pointed out when booking. Problematic 7am Sunday morning

Belgium
Skoda Fabia
November 15, 2021

Pros: everything

Cons: nothing

United Kingdom
Skoda Fabia
November 12, 2021

Pros: Easy to find and plenty of staff available.

United Kingdom
Nissan Qashqai
November 12, 2021

Pros: Efficient knowledgeable and friendly staff

United Kingdom
VW Caddy Maxi
November 4, 2021

Pros: Was efficient, however, made me take out extra insurance which came to £114 extra, something I did not budget for. SCAM.

Cons: HIDDEN COSTS..... Insurance was brought in addition to the insurance taken out with discovered cars. i incurred an extra £114 which was NOT FAIR. BAD hidden costs.

United Kingdom
Seat Leon
November 4, 2021

Pros: Newish car (6,000km), very good condition inside and out, easy hassle free pick up (no aggressive sell/threats on extra insurance), easy return.

Cons: Had to produce a petrol fill up receipt from within 10km of the airport or lose 93euro - bit excessive.

United Kingdom
Opel Mokka
November 2, 2021

Pros: Very good indeed other than the rep trying hard to make us buy their insurance on top of what we already have.

Cons: Hard sell of their car insurance claiming the one from Discovery will not cover everything.

United Kingdom
Skoda Fabia
November 2, 2021

Pros: The entire process was extremely uncomplicated and functioned well. The vehicle was very clean and well serviced, the crew friendly and helpful, the prices and offers competitive. I’m a very happy customer.

Cons: All good!

United Kingdom
Skoda Fabia
November 2, 2021

Pros: It was convenient

Cons: The overly hard sell and almost insulting way the first representative dismissed my third party insurances was a little annoying

United Kingdom
Fiat 500
October 31, 2021

Pros: Friendly and efficient

Cons: Nothing really

United Kingdom
Skoda Fabia
October 31, 2021

Pros: Car was smaller than we booked. They hadn’t filled it with petrol despite it being a full to full policy. Far too long at desk waiting and then hard work with agent repeatedly trying to sell upgrades, insurance. Overall a poor experience.

Cons: Very expensive. Car was not full as promised. Ages spent waiting at car desk and then time wasted trying to explain I didn’t need all the extra insurance they push on you.

United Kingdom
Skoda Fabia
October 25, 2021

Cons: We were offered an upgrade of a car at 3€ a day which we declined to then be given an upgrade for free. So just trying to charge us for the only car they had. Usual insurance selling. When dropping the car off it was very suspicious that a torch was used and the consultant went straight to the under side of the car and said it was damaged but not to worry our insurance would cover it.

United Kingdom
Skoda Fabia
October 21, 2021

Pros: Po;ite ad friendly service with no added pressure in sales

Cons: The charge for the vehicle along with the extra cost for a second driver

United Kingdom
VW Caddy Trendline
October 19, 2021

Pros: Nothing really

Cons: Nothing

United Kingdom
Fiat 500
October 15, 2021

Pros: Quick service easy rental

Cons: The car was OK but it had a massive dent on the passenger side rear door. And it was ready for a service. Warning came up whilst we were driving it

United Kingdom
Opel Mokka
October 12, 2021

Pros: They changed the original car that had a steering issue

Cons: The original car had a problem and I had to travel back to the airport to change it . The second car was very good.

United Kingdom
Fiat 500
October 10, 2021

Pros: Robbing cheating eastwards

Cons: Stealing people money if you do not. Take there excess car insurance Spain shame on you let this lot of robbing tickets in to your airports shame on you.

United Kingdom
Fiat 500
October 6, 2021

Pros: Great friendly service ' lots of advice '& spoke good English

Cons: Nothing

United Kingdom
Fiat 500
October 6, 2021

Pros: Very polite persons on the check-in desk and when I dropped off the car the person checking the car was very efficient.

Cons: The car I felt was a bit too expensive fir this time of the year out if season!

United Kingdom
Fiat 500
October 3, 2021

Pros: Quick and easy to pick up

Cons: Too much money. Condition of car not good, battery was very weak and always wondered whether it was going to start, parcel shelf was missing, back wiper was missing

United Kingdom
Skoda Fabia
October 3, 2021

Pros: The agents were polite

Cons: The suprise of additional insurance.

United Kingdom
Fiat 500
October 2, 2021

Pros: Nice car with sat nav

Cons: Insistance on taking expensive excess insurance when I already had my own

United Kingdom
Skoda Fabia
September 30, 2021

Pros: Very fast pick up. no hard selling of insurance.helpful staff

Cons: The price a bit expensive

United Kingdom
VW Caravelle
September 30, 2021

Pros: Simple easy well organised rental system

Cons: Nothing to complain about.

United Kingdom
Fiat 500
September 26, 2021

Pros: as above

Cons: trying to sell me extortionate added insurance if it was a reasonable price people might think twice.

United Kingdom
Skoda Fabia
September 24, 2021

Pros: Staff were very helpful, spoke English well

United Kingdom
Skoda Fabia
September 24, 2021

Pros: Staff speaking English

Cons: They actually tried to frighten me (and others) into buying their insurance by saying that the car would not be covered for breakdown assistance if I did not buy their additional, expensive insurance, this completely flouts what you state in the initial stages of making the booking. They were also extremely unhelpful with some advice I needed regarding the locking of the car which was resolved within a minute once they had bothered themselves to find the answer ( after an hours wait and calling

Spain
Nissan Qashqai
September 24, 2021

Cons: Giving out malfunctioning cars. Support doesn’t answer emails at all. Service is slow.

United Kingdom
Skoda Fabia
September 23, 2021

Pros: Nice glossy cinpany, fast service and new cars.

Cons: Car we were given had a worn/badly fitted clutch. Perhaps they should be checked more thoroughly in-between rentals, but we didn't break down luckily.

United Kingdom
Fiat 500
September 20, 2021

Cons: The price was a lie. The agent forced us to pay an additional 150 euros or refused to give us the car. I know your agents get commission on this and take full advantage of tired and weary travelers. It's a con. I'll never use record go again and will tell all my friends and Instagram followers the same thing.

United Kingdom
Fiat 500
September 16, 2021

Pros: Easy and quick. Jorge at the Alicante Airport desk was very good, explained everything clearly.

Cons: When dropping the car off, the woman took her time inspecting the car, despite the fact I had a flight to catch and keeping me to ask unnecessary questions and even asking to go through all the photos I'd taken before I picked up the car.

United Kingdom
Skoda Fabia
September 15, 2021

Pros: The car was economical and returning the car was simple

Cons: They really tried to make me take out extra insurance although I had your full cover policy, the car they assigned me was very badly abused, damaged tyres, bonnet had dents where it had opened and hit the wipers, scratches, dents and low oil level. I will not use Record-Go ever again, the worst case of Costa Car Rental rip-off I have experienced so far.

United Kingdom
Opel Mokka
September 15, 2021

Pros: Efficient and quick very polite and helpful staff

Cons: Nothing except maybe more bins for rubbish at drop off point but I'm being very picky with that

United Kingdom
Skoda Fabia
September 14, 2021

Pros: Good service

Cons: Pushy insurance

United Kingdom
Opel Mokka
September 13, 2021

Pros: Easy drop off and helpful staff

Cons: 50 min wait for counter only 2 staff for 30 people waiting

United Kingdom
Nissan Qashqai
September 9, 2021

Pros: The car was all dirty out side full of dust amd don’t think cleaned properly inside

United Kingdom
Skoda Fabia
September 8, 2021

Pros: Decent car

Cons: Waiting times and having to pay a 1000 euro deposit as well as a 70 euro deposit for fuel

United Kingdom
VW Caddy Maxi
September 8, 2021

Pros: NOTHING

Cons: EVERYTHING

United Kingdom
Fiat 500
September 7, 2021

Pros: Chilled and easy

Cons: One of the desk person was a bit rude…

United Kingdom
Skoda Fabia
September 6, 2021

Pros: Agent was friendly and efficient, did not hassle me for extras as they must have been able to see on the system I do not go for them, used Record Go quite a few times but almost always through a consolidator such as yourselves.

Cons: As we are on a "deal" you always get the scruffier cars and need to be on your guard that missed damage reports do not get blamed on your return.

United Kingdom
Skoda Fabia
September 5, 2021

Pros: Good service

United Kingdom
VW Caddy Maxi
September 5, 2021

Pros: Nice car, clean car.

Cons: Sadly, the car cost me an extra €150 at the desk. Having paid extra for ‘Full Cover’ I was under the impression I wouldn’t have to pay any extras at the desk. However, having argued with the agent for 20 minutes, they refused to release the car without me paying for insurance. Which was another 50% of what the car hire cost me. It was about 10pm and I had two tired children with me. In fact, at one point the agent said “it’s late, your children are tired, just pay the fee and I’ll let you leave

United Kingdom
Fiat 500
September 4, 2021

Pros: Nice car easy drop off

Cons: Terrible collection experience had to wait an hour to be seen (taking a ticket & waiting)

United Kingdom
VW Caddy Maxi
September 3, 2021

Pros: Helpful staff

Cons: Long wait to pick up

United Kingdom
Ford Fiesta
August 31, 2021

Pros: Free upgrade. Great value. Good location in arrivals Hall.

Cons: Arrivals Hall process wasn't staffed well enough and queues took 2 hrs even with prior booking/registration. There were two offices in the terminal, only.one open. And not all desks were manned so there would have been opportunity to staff it better.

United Kingdom
Seat Leon
August 31, 2021

Pros: Nothing at all!

Cons: Terrible, absolutely terrible. The person who took my details at the desk was so rude and dismissive and kept trying to sell me insurance when I had already bought it when I booked. She kept saying ‘discover cars is nothing to do with us’

United Kingdom
Skoda Fabia
August 29, 2021

Pros: Friendly staff

Cons: Waiting 1 hour to pick up the car as people had priority booking went straight to the front of the queue I had no option to do this.

United Kingdom
Skoda Fabia
August 29, 2021

Pros: Record go are excellent and I have rented with them previously

Cons: I didn’t want an upgrade but had to have one as the small 5 door cars were all already out.

United Kingdom
Fiat 500
August 23, 2021

Pros: The staff were friendly and helpful but unfortunately the car I was given was sub-standard....

Cons: The car I was given had an issue with the clutch. I could have easily been involved in an accident. Fortunately, I managed to stop the vehicle on the hard shoulder but it took ages for the breakdown lorry to turn up. My day was ruined but luckily I was not flying that day or I would have certainly missed my flight

United States of America (USA)
VW Caddy Trendline
August 21, 2021

Cons: When I needed to extend the rental period I had to go to the airport in person. It was very frustrating trying to contact someone by phone. Hold periods were upwards of an hour.

United Kingdom
Opel Mokka
August 20, 2021

Pros: I’ve used Record Cars before and was impressed hence the reason I booked with them again.

Cons: The car was not cleaned inside or out. The dirt and dust inside looked like it hasn’t been cleaned in months. I’m shocked that Record cars would give a vehicle in this condition to a customer especially during a pandemic. I didn’t feel safe from a cleanliness perspective.

United Kingdom
Skoda Fabia
August 19, 2021

Cons: Claimed I damaged the car, car had pre-existing damage.

Spain
Skoda Fabia
August 17, 2021

Pros: Absolutely nothing, the worse rental car company I have ever used by a mile in every single respect.

Cons: Where do I begin....(1) undue pressure by agents re their insurance was extremely excessive (2) car was badly damaged (3) numerous customers complaining at drop-off as agents trained to invent damage to make charges on no basis (3) I took a close video of the vehicle and marked up the report but still they pointed to a tiny scratch on the hub of the wheel where there was already pre-existing damage (bump and scrapes) all down the side of that car and charged me for repair. (5) abusive staff

United Kingdom
Skoda Fabia
August 17, 2021

Pros: Friendliness of staff

Cons: Have to check the cars for bodywork damage before we set off. This time there was more damage than was stated in the paperwork

United Kingdom
Skoda Fabia
August 16, 2021

Cons: Condition of car

Netherlands
Seat Leon
August 14, 2021

Pros: The service was good.

United Kingdom
Skoda Fabia
August 14, 2021

Cons: They have charged us for damage without emailing a check-in report or me signing it and I can't claim off my insurance without it. I have emailed customer service for this info but had no response. Disgraceful

United Kingdom
Nissan Qashqai
August 10, 2021

Pros: Rude long queues not a good service

Cons: I was waiting over an hour and bullied to have extra insurance with threats about what would be the consequences without it. I haven’t got my money back for the fuel yet. Terrible communication

United Kingdom
Opel Mokka
August 8, 2021

Pros: Straight forward and weren’t trying to push extras

Cons: To about 40 mins

United Kingdom
Skoda Fabia
August 8, 2021

Pros: Not Much

Cons: Rude staff.

Belgium
VW Caddy
August 4, 2021

Pros: efficient!

Cons: geen mening

United Kingdom
Skoda Fabia
August 3, 2021

Pros: Quick and easy

Slovakia
Skoda Fabia
August 1, 2021

Pros: new car with only 2000km clean interior fast pick up and drop off

Netherlands
Skoda Fabia
July 27, 2021

Pros: Nothing - the person that helped me were less friendly when I told him that I do not want their insurance and more so when I was not amused about paying a deposit on the fuel.

Cons: The fact that they took €320.34 from my credit card without letting me know for what it was. I complained to them and to you but with no response to date! Appalling!

Belgium
Fiat 500
July 26, 2021

Pros: Fast car pick up Great car: clean, modern, rear camera for easy parking Customer-minded service

Sweden
Seat Leon STW
July 26, 2021

Pros: to begin with, the car had several paint damage and bumps. Visually, it does not look good. inside the car it was not fresh. I tried to call the company without access. the customer service cheated me by charging me double plus 80 euros more than the agreement we agreed on. I still miss the difference in money. in addition, I have not received back my 70 euros for the refueling we did when we returned the car. I will definitely not recommend this further.

Cons: to begin with, the car had several paint damage and bumps. Visually, it does not look good. inside the car it was not fresh. I tried to call the company without access. the customer service cheated me by charging me double plus 80 euros more than the agreement we agreed on. I still miss the difference in money. in addition, I have not received back my 70 euros for the refueling we did when we returned the car. I will definitely not recommend this further.

United Kingdom
Skoda Fabia
July 25, 2021

Cons: Charged €300 by over zealous agent determined to find a fault with the car. First question (before even looking at the car, was if we had bought their insurance product). Surprise surprise she subsequently found a small scuff on alloy wheel and charged €300 fee. Having hired cars for 10 years with no problem, would not recommend this company with their dirty tactics. Feel sorry for the next customer who will inevitably be charged for the same damage!

United Kingdom
Fiat 500
July 24, 2021

Pros: Excellent car

Cons: Very slow picking up

United Kingdom
Seat Leon STW
July 21, 2021

Pros: Very clear, and smooth service.

Cons: Nothing

United Kingdom
Fiat 500
July 20, 2021

Pros: Friendliness of staff

United Kingdom
Fiat 500
July 17, 2021

Pros: the car

Cons: Trying to prise money out of me and opaque pricing

United Kingdom
Fiat 500
July 14, 2021

Pros: Helpful guys

Poland
VW Caddy Trendline
July 7, 2021

Cons: Brak kontaktu z wypożyczalnią, mail wysłany odemnie na biuro obsługi niestety nie mógł dotrzeć bo było coś nie tak ze skrzynka

Poland
Seat Leon
July 5, 2021

Pros: Drop off

Cons: Service agent Not clear contract (we could not see contract before payment) Not clear communication Not transparent explanation of the rules Questionning our vouvher (since booked via 3rd party)

United Kingdom
Opel Mokka
December 22, 2020

Pros: Great service and efficient. Good value / high specification on the automatic car I hired.

United Kingdom
Seat Leon
December 10, 2020

Pros: Ease of finding rental desk, ease of pick up and drop off of car

United Kingdom
Fiat Tipo
October 26, 2020

Pros: Car was clean and perfect condition

Cons: They coerced and conned me into taking insurance I already had. 2 representatives worked together taking advantage of the language barrier. Dishonest people obviously on commission. I complained. Was told to do it online. Was told they wouldn’t support me and if I want to take it further I need a paper complaints form! Have email to back this up.

United Kingdom
Seat Leon
September 22, 2020

Pros: price

Cons: checking fuel receipt

United Kingdom
Skoda Fabia
September 8, 2020

Pros: The car was as described and perfect for us

Cons: It wasn’t clear where to collect the car as the normal route was closed due to Covid restrictions

United Kingdom
Seat Leon
September 8, 2020

Pros: Friendly and efficient.

Cons: Car was battered and the hard up-selling.

United Kingdom
Seat Leon
August 26, 2020

Pros: Prompt service

Cons: Car was not cleaned properly Window Screen was filthy No washer detergent in washer bottle

United Kingdom
Skoda Fabia
August 15, 2020

Pros: Convenience to airport

Cons: Quick drop off

Ireland
Skoda Fabia
August 6, 2020

Pros: They checked the car on return and said all ok unlike others that you drop keys in box

Cons: The directions for pick up area were not very clear

United Kingdom
VW Caddy Maxi
August 4, 2020

Pros: Nothing

Cons: All geared to maximising their income. Setting customers up with faulty (damaged) cars that would enable them to make erroneous claims against customers.

United Kingdom
Seat Leon
July 28, 2020

Pros: On site in a multi storey car park across a bridge from the terminal

United Kingdom
Skoda Fabia
April 6, 2020

Pros: The man on the desk was very helpful, despite dealing with an awkward customer in front of me.

Cons: There should have been another person on the pick up desk, as there was quite a queue. There was nobody to collect the car on return but there were extraordinary circumstances.

United Kingdom
Skoda Fabia
March 9, 2020

Pros: Four machines to check in for your car took one hour to get car not good

Cons: No service was provided

Spain
Nissan Qashqai
March 5, 2020

Pros: Drop off went relatively smoothly

Cons: They charged a refueling administrative fee even when car returned full of gasoline

United Kingdom
Skoda Fabia
March 4, 2020

Pros: Very fast and friendly on the booking desk

Cons: Car wasn't very well checked, I had to reject the inspection

United Kingdom
Skoda Fabia
March 3, 2020

Pros: dropping off car was extremely speedy & efficient.

Cons: only 2 staff on arrival dealing with 20 plus customers - slow! When dropping off the car, I was told everything is OK which means I have to trust that person to repay my deposit and fuel payment of nearly 1200 euro, this is not acceptable there needs to be some written and signed form handed back to the renter as a guarantee.

United Kingdom
Seat Leon
March 3, 2020

Pros: the drop of inspection was fast

Cons: the collection of the car took a few hours

United Kingdom
Skoda Fabia
February 29, 2020

Pros: Easy to find

Cons: Staff very ignorant, The car was dirty and had a strong smell of Cigar smoke, tried to complain at the point of collection but was just ignored by them.

United Kingdom
Skoda Fabia
February 28, 2020

Cons: Slow drop off Expensive in the end

United Kingdom
Skoda Fabia
February 28, 2020

Pros: I won't book with your company again no need discount code.

United Kingdom
Seat Leon
February 21, 2020

Cons: It is the usual issue in respect of third party insurance that they try to confuse you that you are not covered

United Kingdom
VW Caddy Trendline
February 18, 2020

Pros: The desk clerk was verey good deago

United Kingdom
Skoda Fabia
February 15, 2020

Pros: Staff were friendly and helpfull

Cons: Car had lots of minor damage and so I had to ensure there was no undocumented damage.

United Kingdom
Ford Ka
February 15, 2020

Pros: Really great service and friendly staff

Cons: Nothing

United Kingdom
Ford Fiesta
February 11, 2020

Pros: Picking up on-site at the airport

Cons: Long wait to pick up the car

Ireland
Ford Fiesta
February 11, 2020

Pros: Quick

Cons: Nothing

United Kingdom
VW Caddy Trendline
February 11, 2020

Pros: Nothing

Cons: I was completely ripped off by record n go.never will I use that company again.

United Kingdom
Ford Ka
February 9, 2020

Pros: i have used record 3 times this year and so far they have been faultless ,

Cons: one week after this rental i have not had my fuel refunded to me.

United Kingdom
Skoda Fabia
February 8, 2020

Pros: Nothing, the representative ignored my safety concerns on the car steering and spotted a scratch on the indicator lense from about 50ft. I didn’t do this damage, it’s been there a long time.cost of part £10 seconds to fit. Charge to me £200!!.

Cons: Car was dirty, lots of damage, rep was rude, unhelpful and ignored my safety concerns.

United Kingdom
Ford Fiesta
February 8, 2020

Pros: Efficient process on return of rental

Cons: Too long waiting at the start of the rental, not enough agents

United Kingdom
Seat Leon
February 7, 2020

Pros: The drop off agents were friendly and helpful

Cons: The front desk representative. Constantly trying to up sell and get more money out of us. Trying to force us to get more expensive cars, or pay for more insurance. Despite being told we can pay a deposit via amex, this wasn't the case for some vague untrue reason. Their true reason was to try and force us to pay for deposit protection. Liars, and thieves. My worst car rental experience.

Ireland
Ford Fiesta
January 31, 2020

Pros: The service counter is conveniently located in terminal and the service was reasonably quick.

Cons: There were several marks on car that were not shown on report, although we got help of friendly staff person to update it. I hate to think what might have happened when I returned car if I had been in rush during pickup and did not check report thoroughly.

United Kingdom
Ford Ka
January 30, 2020

Pros: Speedy and efficient

Cons: As above

United Kingdom
Seat Leon
January 26, 2020

Pros: Nice simple service and on airport

United Kingdom
Ford Fiesta
January 22, 2020

Pros: easy pick up and drop off

United Kingdom
Ford Fiesta
January 9, 2020

Cons: Pickup takes a fairly long time.

United Kingdom
Ford Fiesta
January 7, 2020

Pros: Easy

Cons: Good English, no hard sell

United Kingdom
Ford Fiesta
December 14, 2019

Pros: No insurance upsell was simply deposit or insurance

Cons: Been charged excessive mileage when I know full well that I didn't exceed the stated mileage allowance....if I'd have gone over the limit fair enough but I know I haven't....so I'm know trying to prove that I didn't

United Kingdom
Nissan Note
November 17, 2019

Cons: Time spent picking up the car I.e. at the desk was over 1 hour.

United Kingdom
Ford Fiesta
November 12, 2019

Pros: Nothing

Cons: Hard sell

United Kingdom
Ford Fiesta
November 11, 2019

Pros: Quick efficient. Polite staff.

Cons: The car needed air-con regassing.

United Kingdom
Ford Fiesta
October 18, 2019

Pros: When I got to Record Go the recitation lady told me that

Cons: When I got to Record Go at Alicante airport I was told by the reception that I had to pay a further 240€ A’s Discoverycar hire insurance would not cover me to drive there vehicle

United Kingdom
Ford Ka
October 14, 2019

Cons: arrived a t desk to be told we were to early and couldn't do admin for another hour!!! on return we were told full full tank petrol arrangement and had to pay for fuel 54 euros and told we would be refunded approx. 1 week after return of car !!!!

United Kingdom
Ford Fiesta
September 21, 2019

Pros: very easy to deal with compared to others I've used

Cons: car could have been better prepared, I had to top up air in the front tyres and the air conditioning was very weak

United Kingdom
Nissan Qashqai
September 2, 2019

Cons: I ended up paying far more than I intended as I needed a car with Satnav, the satnav did not work well. I paid for roadside recovery but why should I pay for a car or theirs breaking down. Wont be using them again.

United Kingdom
Ford Fiesta
August 31, 2019

Pros: Outstanding customer service by record so impressed at collection and drop off

United Kingdom
Nissan Note
August 11, 2019

Pros: Friendly staff and smiling service

Cons: Slightly overworked and the automated screen in Alicante was buggy. The baby car seat was also not great and was an afterthought even though we paid for it

United Kingdom
Opel Mokka
August 7, 2019

Pros: Nothing that any other car rental service could provide. Iv recently bought a villa in Alicante and was looking for a company I could use regularly. Unless I get a refund i won’t be using it again

United Kingdom
Nissan Qashqai
July 4, 2019

Pros: The assistant was really helpful and a lot of fun.

Cons: The time it took to sort delayed us by 3 hours which is precious on a 3 day holiday.

United Kingdom
Nissan Qashqai
June 12, 2019

Pros: Just everything

Cons: Nothing

United Kingdom
Ford Fiesta
May 1, 2019

Pros: Staff very friendly and helpful

Cons: N/A

United Kingdom
Ford Ka
February 16, 2019

Pros: Located in terminal

Cons: Extra costs.unhelpful staff when picking car up although when dropping off the man was very nice.

United Kingdom
Ford Fiesta
September 25, 2018

Pros: Good and clean car.

Cons: Very expensive.

Sweden
Hyundai i10
April 11, 2018

Pros: I liked when there are 6 disks and only 4 guys to work, so we waited for one hour just to pick the car... and there english was so "good" that they didnt understand what people saying, either people understood what they said. That was amazing....

Cons: I think you should be honest about the information and the prices. I pain on the site for full insurance for the car, then when I arraived so the agnet which has a problem to understand and speak english, explained that its not the full insurance that it should be and I need to pay 128 Euros for ensurance for everyday. And when I shose a Hundai 10 and then I got a FIAT Panda so I think the panda is not similar to Hundai 10 and anyway. I think this a cheating but in a smart way.

Norway
Ford C Max
October 12, 2017

Pros: smooth operation

Cons: same

United Kingdom
VW Tiguan
August 4, 2017

Cons: Almost new car and the good staff attitude

Spain
Hyundai i10
July 1, 2017

Pros: attente trop longue, pas de recherche de solutions. Où est le service ? le rapport humain ? la notion de "clients"

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Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1100.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Road tax, Free modifications, State Tax.
Mileage policy
If the customer plans to drive a large number of miles, he/she must return to the local car rental office to inspect the vehicle before reaching 2000 km.
Driver requirements
Minimum rental age is 19 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A senior driver fee applies to drivers over the age of 70.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, local address (apartment; hotel; villa; etc.). If the renter is not the main driver, the following coverage is mandatory: Total Comfort Cover.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The deductible/excess amount is from 1100 EUR to 2000 EUR, depending on the car group.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
A deposit will be charged if one of the following cards is used: Debit cards.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with following payment methods: MasterCard, Visa, Debit cards.
If the customer wishes to use American Express, he/she will be required to purchase Total Comfort Cover.
Cash is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
One-way rentals are not available.
One-way rentals between the mainland of Spain and islands are not allowed.
An additional charge of 200 EUR will be applied in the event the vehicle is returned at a location other than the one where you picked it up.

Crossing country borders is allowed to the following countries: Andorra, France, Portugal, Gibraltar.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

It is allowed to add up to 4 additional drivers.
Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.

Diesel vehicles are available for an additional charge of 2 EUR per day.
A deposit for a tank of fuel is required upon pick up.
Additional information


For vehicles not returned in an acceptable clean condition, an additional charge of 95 EUR will apply.
A damage administration fee of 50 EUR will apply in the event of an accident or damage to the car.
An administrative fee of 40 EUR will be charged for each request received from the traffic police.
Rental period
The maximum rental period per agreement is 60 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
During holidays, service outside of business hours is not available.
Service outside of business hours is available by request and for an additional charge of 40 EUR.
In order to have service out of hours, the renter must provide the following information: Flight number.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 360 minutes.
If the customer is late for a return for more than 60 minutes, extra day charges will apply, in addition to any other rental charges.
The grace period will be honored only during business hours.

Pick-up & Drop-off
Mon:08:00 - 22:00
Tue:08:00 - 22:00
Wed:08:00 - 22:00
Thu:08:00 - 22:00
Fri:08:00 - 22:00
Sat:08:00 - 22:00
Sun:08:00 - 22:00

Top Suppliers at Alicante Airport

SIXT
SIXT
Exceptional 9.3
+34871180192
Zona rent a car - Llegadas
$13 - $35
National
National
Exceptional 9.2
+39965123396 / +39965000429
Enterprise Rent-A-Car, Ctra. De Torrellano-Aeropuerto S/N, 03320, Alicante
$14 - $226
Alamo
Alamo
Excellent 8.8
965000429
Ctra. De Torrellano-Aeropuerto
Working hours
Mon:09:00-17:00
Tue:09:00-17:00
Wed:09:00-17:00
Thu:09:00-17:00
Fri:09:00-17:00
Sat:09:00-17:00
Sun:09:00-17:00
Enterprise
Enterprise
Exceptional 9
+34965123396 / +34965000429
Ctra. De Torrellano-Aeropuerto S/N, 03320 Elche, Alicante, Spain
$12 - $305
Keddy
Keddy
Excellent 8.8
+34902105055
Alicante Aeropuerto El Altet, Passenger terminal, 03195 Alicante
$16 - $37
Working hours
Mon:08:00-23:59
Tue:08:00-23:59
Wed:08:00-23:59
Thu:08:00-23:59
Fri:08:00-23:59
Sat:08:00-23:59
Sun:08:00-23:59
Europcar
Europcar
Excellent 8.6
+34911505000
Alicante Aeropuerto El Altet, Passenger terminal, 03195 Alicante
$14 - $42
Working hours
Mon:07:30-23:59
Tue:07:30-23:59
Wed:08:00-23:59
Thu:08:00-23:59
Fri:08:00-23:59
Sat:08:00-23:59
Sun:08:00-23:59
Avis
Avis
Excellent 8.5
+34902109808
Aeropuerto De Alicante
$12 - $26
Working hours
Mon:08:00-23:59
Tue:08:00-23:59
Wed:08:00-23:59
Thu:08:00-23:59
Fri:08:00-23:59
Sat:08:00-23:59
Sun:08:00-23:59
Budget
Budget
Excellent 8.5
+34902109808
Aeropuerto De Alicante
$12 - $31
Working hours
Mon:08:00-23:59
Tue:08:00-23:59
Wed:08:00-23:59
Thu:08:00-23:59
Fri:08:00-23:59
Sat:08:00-23:59
Sun:08:00-23:59
Dollar
Dollar
Excellent 8.5
902377337
ALICANTE
Working hours
Mon:08:00-23:59
Tue:08:00-23:59
Wed:08:00-23:59
Thu:08:00-23:59
Fri:08:00-23:59
Sat:08:00-23:59
Sun:08:00-23:59
Centauro
Centauro
Excellent 8.4
+34965681092 / +34966360360
Aeroport d, 03195 L Altet, Alacante
Ok Rent A Car
Excellent 8.1
+448435081118 / +34902360636
Alicante Airport, 03195 L'Altet, Alicante
$7 - $51
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Interrent
Very good 7.4
+34918340262
Aeropuerto El Altet, 03195 Alacant
$4 - $27
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Ace Rent a car
Ace Rent a car
Very good 7.2
+34902360636
Carr. Dell Torrellano, al Aeropuerto 79, 03320
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Click&Rent
Very good 7
+34971730696
Carretera del Aeropuerto a Torrellano carretera CV 852. 03320 Elche
$10 - $147
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Goldcar
Goldcar
Very good 7
+34918341400
Aeropuerto de, 03195 L'Altet, Alicante
$3 - $22
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
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