Alicante Airport (ALC), Alicante, Spain
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Driver's country of residence is United States of America (USA) and age is 30-65
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Goldcar at Alicante Airport

Aeropuerto de, 03195 L'Altet, Alicante
0034 918 341 400
Goldcar is one of the car rental companies serving Alicante-Elche Airport. The company has a fleet of cars of different types, including mini, economy, and compact. Alicante-Elche Airport serves both the Valencian Community in which the city of Alicante is located and the nearby Murcia Region.
Pick-up instructions
Rental desk is located in the arrivals hall.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Period outside of business hours
Mon:22:01-22:59
Tue:22:01-22:59
Wed:22:01-22:59
Thu:22:01-22:59
Fri:22:01-22:59
Sat:22:01-22:59
Sun:22:01-22:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Ireland
Fiat Panda
July 9, 2024

Pros: On our second rental on 8th June we got a very pleasant assistant.

Cons: We had huge queues to wait while we observed people claiming they would never use Goldcar again. We didn’t opt for extra insurance on 8th June as we had our own and were still feeling bad because we paid an unnecessary insurance expense of €206 when we rented on 23rd May. We were charged €218 for a scratch on the underside of the front bumper that we did not cause and have to pay because we cannot prove we didn’t do it. We don’t blame the staff we met, they were doing their job. We blame Goldcar

United Kingdom
Peugeot 3008
July 4, 2024

Pros: Sonia was very helpful when I collected the car. Service was very good.

Cons: The car had not been washed prior to collection.

Lithuania
Skoda Karoq
July 2, 2024

Pros: idiots scammers

Netherlands
Volkswagen Polo
June 30, 2024

Pros: ?

Cons: Baliemedewerkster (Irene) van Goldcar op Alicante, wijzigde om onbekende redenen de al in jan. '24 gedane boeking. Zou bij Pick up niet € 509 maar € 234,20 dienen te betalen. (In Jan was vooraf al €99,04 aanbetaald) Zie Booking nr. DC-7013451 d. d. 18 jan' 24. Ik wens dan ook een refund van € 509 minus € 234,20 = € 274,80 te ontvangen!

United Kingdom
Toyota Aygo
June 27, 2024

Pros: The Second Lady who served me and was polite and professional

Cons: The first “lady” who was rude and not very customer focused

United Kingdom
Volkswagen Polo
June 24, 2024

Pros: Nothing, rude staff. Over 2 hours waiting at Alicante airport to collect the car, ridiculous ticket queue system and a complete rip off charging rate for insurance which we thought we had already booked and paid for (with evidence) but were told it was invalid and had to purchase theirs!

Cons: All of the above. Do not use Goldcar.

United Kingdom
Volkswagen Polo
June 22, 2024

Pros: Efficient and friendly service provided by Anna at the desk on arrival. Only had to wait a few minutes, all desks were manned. New car excellent condition. No problems on returning the car.

United Kingdom
Hyundai Bayon
June 22, 2024

Pros: Location of service desk, location of collection point, ease of collection and drop off and friendliness of staff.

Cons: Pushing additional insurance at sales desk and waiting times for collection.

United Kingdom
Skoda Karoq
June 15, 2024

Pros: Everyone knew what they were doing and passed you to next point with easy to follow instructions

Cons: The wait to see representatives to collect keys

United Kingdom
Skoda Karoq
June 14, 2024

Pros: Reading negative reviews I was nervous, no need for that. Everything went well, smooth service and great quality new car.

United Kingdom
Opel Mokka
June 9, 2024

Pros: I gave nothing positive so say about the experience whatsover, except perhaps the second staff member showed me some understanding and sorted my problems quickly

Cons: First lady I spoke to was impatient and rude when I couldn't understand what she was telling me, i was in tears and she lost her temper and gave me a car which was unsuitable, I returned the keys and a nice gentleman with more empathy changed the car for me. I still have no idea what the car rental cost me overall

Ireland
Hyundai Bayon
June 7, 2024

Pros: Cheap and easy to get car

United Kingdom
Toyota Aygo
June 6, 2024

Pros: My only issue is the contract was for in the region of £135. Ended up paying £143+

United Kingdom
Skoda Karoq
June 5, 2024

Pros: Muy conveniente y profesional

Cons: Amables y profesionales

United Kingdom
Hyundai Bayon
May 31, 2024

Pros: It's well staffed and reasonably efficient

Cons: There is a bit of a queue at the pick up

United Kingdom
Toyota Aygo
May 29, 2024

Pros: prompt

Cons: car very high mileage with lots of scratches

Sweden
Ford Focus
May 28, 2024

Cons: Saknades gps

United Kingdom
Fiat 500
May 26, 2024

Pros: I had booked an electric car by mistake but staff made it easy to change. I missed the petrol station on the way into the airport but the Goldcar representative put the nearest petrol station into my phone so I dnidn't have to pay excess charges.

Cons: Insurance is very confusing. I thought I had paid for it, but I'd only paid for excess insurance, or something like that. So the rental suddenly became much more expensive than planned. Also I'd managed to book an electric car , rather than a petrol, so I'm assuming the website isn't that clear?

United Kingdom
Volkswagen Polo
May 24, 2024

Pros: Once I got to the desk the exchange was quick

Cons: Could be made clearer to take a ticket to be served

United Kingdom
Volkswagen Polo
May 23, 2024

Cons: Had about 20 minute wait to be served at the counter I was put under pressure to buy insurance and accused of laughing at the hire agent

United Kingdom
Fiat Panda
May 20, 2024

Pros: Used before so already have our details

Cons: Lots more to pay other than what was on the original paperwork, spent a lot of time disagreeing but still ended up paying them extra to what I was quoted on my paperwork, then car had marks that wasn’t listed on graph so had to get someone to check over before we left airport and amend the damage details of the car .

France
Toyota Aygo
May 18, 2024

Cons: 1 hour and a half before picking up the car !!! Didn't get a Toyota as planned but a FIAT Panda. Got a message of flat tyre on the dashboard. But this message was wrong. I checked on a gas station, no pressure was missing. I had to "reset" the car computer to erase this message.

United Kingdom
Toyota Aygo
May 17, 2024

Pros: Helpful and efficient

Cons: There was a pack of opened crisps over the back seat when we picked it up and it also smelt of cigarette smoke.

United Kingdom
Ford Focus
May 16, 2024

Cons: As above comment

Lithuania
Toyota Aygo
May 14, 2024

Pros: Nothing, the impolite employ ruined all experience

Netherlands
Skoda Karoq
May 9, 2024

Cons: no spare tyre

United Kingdom
Nissan Juke
May 7, 2024

Pros: Friendly staff at both collection and return. Immediate confirmation of contract received by email at start and end of rental.

United Kingdom
Nissan Juke
May 5, 2024

Pros: Speedy check in withstraightforward procedure

Cons: Car hire booked to commence at 17.30 - turned away at the desk at 17.00 because we were early. No other car hirers have ever done this.

Belgium
Nissan Juke
May 3, 2024

Pros: nieuwe wagen snelle service

Cons: geen water in ruitensproeier aanwezig

United Kingdom
Volkswagen Polo
May 3, 2024

Cons: Car was extremely bartered and inside car was also damaged. Wait at desk was very long - this could be because at that time Goldcar had best priced rental cars so there were many people waiting. Need to look at automating process. Although I am a Goldcar member I was not able to Booking.com online to Goldcar from my Discovercars link as it did not work. This meant waiting around 45-60 mins in terminal to be seen.

United Kingdom
Toyota Aygo
April 29, 2024

Pros: The agent understood the English

Cons: The car model was not the same as described on the booking, I was asked to pay significantly more money.

United Kingdom
Toyota Aygo
April 29, 2024

Pros: Easy in-terminal pick up

United Kingdom
Nissan Juke
April 28, 2024

Pros: Could not provide a car

Cons: Very disappointed

United Kingdom
Skoda Karoq
April 28, 2024

Pros: Good value for money, pick up and drop off great

Cons: Continually encouraged to take out the excess insurance, I must have say no on three occasions.

Belgium
Fiat Panda
April 28, 2024

Cons: Non respect des modalités et des conditions de réservation. Augmentation du montant de la location. Pas tenu compte de l'acompte versé à Discovercars.

United Kingdom
Opel Mokka
April 27, 2024

Cons: Attitude, persistent upsell. Waiting time. Why have a base price if its not good enough for you to use and the next level of cover is required? The experience has reulted in not using Goldcar again which is a shame as the vehicle and check out staff were great?

United Kingdom
Fiat Panda
April 27, 2024

Pros: Very pleasant,no hassle.

United Kingdom
Nissan Qashqai
April 27, 2024

Cons: Slow Queue at check in. Poorly signage to car bay. So dark in that part of the garage was unable to check car for pre- existing damage or paint scratches. Found some after having left the rental facility, too late to document. On return was met by a surly operative who tried to say that there was a paint scratch where clearly there was not. Argued with him until he relented. No word of extra charges and he said everything was OK. On return home have.had an email to say GOLDCAR charging me €54 .

United Kingdom
Nissan Juke
April 27, 2024

Pros: Helpful, polite friendly staff. Very good deal on car hire. Ease of pick up and drop off.

United Kingdom
Volkswagen Polo
April 25, 2024

Pros: Pleasantly surprised by whole operation. Car pick up and return was easy and relatively fast. Car itself ( Peugeot 208) was economical and clean.

Cons: White a long wait in airport to complete docs.

United Kingdom
Fiat Panda
April 23, 2024

Pros: Price

Cons: Collecting car took 45 minutes waiting

Netherlands
Nissan Qashqai
April 20, 2024

Pros: Prima service bij de ophaalbalie in de garage. Er was meer schade aan de auto dan in het contract opgenomen. Keurig geholpen toen

Cons: Meneer aan balie in terminal was niet aardig en zelfs bot tegen ons toen ik iets vroeg. Later heb ik mijn vrgen gesteld aan de balie in de garage waar we de auto ophaalden en toen werd ik super geholpen.

United Kingdom
Volkswagen Polo
April 19, 2024

Pros: New car

Cons: Everything pretty much Fleaced on the insurance,not helpful when there was a booking issue with discover cars. Took over 2 hrs to sort my car.

Ireland
Nissan Juke
April 17, 2024

Cons: I didn't understand until I got home that I paid way to much for the car for a week. I thought I had paid for the car through discovercars having paid €53 then it cost another €250 on top of that. Far to expensive

Ireland
Volkswagen Polo
April 15, 2024

Pros: Efficiency

Cons: Car received was old (62,000 km) Having to purchase additional insurance even though I had an independent premium excess policy

United Kingdom
Volkswagen Polo
April 11, 2024

Pros: Easy to locate and drop off car

Cons: Tried to sell me more expensive car and then to make me pay for very expensive insurance

United Kingdom
Nissan Juke
April 10, 2024

Pros: Awful - really unhelpful staff member. Quite rude and off hand.

Cons: Told we had booked wrong car despite having number of people and luggage as indicated on website booking. More or less forced to get larger car at cost of around 17 euro per day - then told we had inadequate insurance then had to pay further 200+ euros again under threat if car damaged etc. said insurance bought through your company was invalid. After travelling around 8 hours and tired not what we needed. Will never use your company or Gold Cars ever again

United Kingdom
Nissan Juke
April 6, 2024

Pros: Nothing, totally get you when you arrive by the short and curlys

Cons: Nothing

United Kingdom
Fiat Panda
April 4, 2024

Pros: Team very efficient

Cons: Did not explain the hidden costs associated with insurance.

Norway
Fiat Panda
April 4, 2024

Pros: Good service

United Kingdom
Fiat Panda
April 3, 2024

Pros: Very easy process

United Kingdom
Fiat Panda
April 2, 2024

Cons: The hard sell insurance,and the misleading online price ,and I've never left a deposit for fuel on a full to full especially one that's 2.25 times a full tank cost 'for these reasons only I will not be using or recommending gold car

United Kingdom
Fiat Panda
April 1, 2024

Pros: Poor staff

Cons: Nothing

United Kingdom
Fiat Panda
March 31, 2024

Pros: No pressure to sell products.

Cons: Car wasn’t cleaned.

United Kingdom
Opel Mokka
March 31, 2024

Pros: Nothing really

Cons: Just wanted to get me to pay more money at the desk

United Kingdom
Fiat Panda
March 29, 2024

Pros: Convenient in Airport lounge.

Cons: As well as above, I payed extra for "Full to Full" yet still had €120 blocked against my credit card. I have used Goldcar on a number of time previously but will no be using them again.

United Kingdom
Nissan Qashqai
March 26, 2024

Pros: Location

Cons: Queue to collect car

United Kingdom
Nissan Qashqai
March 23, 2024

Pros: Car was covered in scratches and the majority wasn’t logged on the damages sheet, woman at the 2 floor counter was very rude and unhelpful. Car stunk of smoking aswell.

Cons: I had to spend an hour pointing out damages on the car when picking it up and they didn’t seem interested, but on the other hand when I dropped it off they were very interested in every mark/scratch/dent to the point they were using flash lights. I’m just very glad I pointed out all the damage when I picked it up and got it logged. Terrible company, would not of used them if I had seen gold cars reviews prior (shocking), almost feels like the company wouldn’t think twice about scamming you.

Switzerland
Volkswagen Polo
March 23, 2024

Pros: Not much

Cons: Car provided Return of the car

United Kingdom
Skoda Karoq
March 22, 2024

Pros: Great rental desk agent, good value rental and easy pick up and drop off process

United Kingdom
Skoda Karoq
March 19, 2024

Pros: Car was perfect

Cons: Extra charges at collection

United Kingdom
Nissan Qashqai
March 14, 2024

Cons: Time waiting to pick up car. Ser ice and charges wanted when I wanted to change the car as it was larger than I had booked poor customer service.

United Kingdom
Fiat Panda
March 13, 2024

Pros: Very quick drop off

Cons: Salesman trying to sell cdw cover

United Kingdom
Nissan Qashqai
March 11, 2024

Pros: Drop off system was quick and easy

Cons: Took over an hour waiting to be seen by a representative. Appeared disorganised and chaotic. Car was parked in a dark multistory parking area. Had to use the torch on my phone to inspect for any damages to the vehicle which was impossible. On return, the vehicle is forensically inspected under bright lights and the slightest of marks will be billed.

United Kingdom
Skoda Karoq
March 10, 2024

Pros: Not a lot

Cons: first car had damage, I was told I was upgraded, then on final bill charged a massive amount extra.

United Kingdom
Nissan Juke
March 2, 2024

Cons: Goldcar have yet again charged me for damage that was not present on the vehicle when returned. They quite simply are committing fraud/insurance fraud. Yet again I find myself having to engage in lengthy correspondence in order to have the credit card payment taken refunded, their actions are quite simply outrageous and disingenuous.

United Kingdom
Fiat Panda
February 26, 2024

Pros: The car had numerous scratches and dents

Cons: Goldcar are clearly attempting to dishonestly make more money from the hire.

United Kingdom
Fiat Panda
February 22, 2024

Pros: Avoid using this company at all costs. Stupidly we forgot that they scammed us a few years ago and once again, having booked car hire from UK and opting to purchase the “full protection”, upon arrival in Alicante we were told by Goldcars that we needed to either pay 95 euros for “full protection” or pay a 1500 euro deposit and any slight damage etc would Be deducted and we were not insured if we were in an accident. To make matters worse, we drove to the airport and because we used c9 euros or p

Cons: Avoid using this company at all costs. Stupidly we forgot that they scammed us a few years ago and once again, having booked car hire from UK and opting to purchase the “full protection”, upon arrival in Alicante we were told by Goldcars that we needed to either pay 95 euros for “full protection” or pay a 1500 euro deposit and any slight damage etc would Be deducted and we were not insured if we were in an accident. To make matters worse, we drove to the airport and because we used c9 euros or p

Switzerland
Nissan Qashqai
February 20, 2024

Cons: We were charged for items that we didn’t have in the car. The car smelled strongly of smoke and we were traveling with two infants of 4 month. As we pick up the car no one of gold car was there to address the issue.

United Kingdom
Nissan Juke
February 18, 2024

Pros: The goldcar service was fantastic, despite a small que on arrival. The agent was helpful, understanding and the process was very smooth. (I knew what to expect regarding a deposit and had my documents ready,which helped). On this occasion I also was lucky with receiving a brand new car. Outstanding luck and service from Goldcar. Returning the card was also very smooth with a full inspection upon arrival.

Poland
Nissan Qashqai
February 16, 2024

Pros: The service provided by lady at the airport was terrible. Short blond woman - sorry I do not rename name. I felt like guilty renting this car.

United Kingdom
Volkswagen Polo
February 4, 2024

Pros: On return of the car they said I had scratched the front of the car, this car had over 20 marks already and I had definately not scratched it. Only drove to family home and back to airport, car had spent all the time in a garage. Beware

United Kingdom
Skoda Karoq
February 2, 2024

Pros: Good service from Goldcar after I left the kiosk.

Cons: Tried for 10 minutes to sell me full insurance even when I told them I had it with Discover cars which she said was no good. Hard sell but didn’t work but wasted 15 minutes of my holiday.

United Kingdom
Volkswagen Polo
February 2, 2024

Pros: Very pleasant staff at the check in area and check out

Cons: Hard selling at the desk in relation to their insurance

United Kingdom
Fiat 500
January 31, 2024

Pros: We got good value for the money we paid

United Kingdom
Nissan Juke
January 25, 2024

Pros: New car, well looked after

Cons: Credit card declined. Checked with bank, bank advised no transaction/rejection had taken place and issue must lie with Goldcar. Goldcar then tried from different terminal and it worked...........

United Kingdom
Fiat Panda
January 23, 2024

Pros: very efficient

United Kingdom
Nissan Juke
January 19, 2024

Cons: Hidden fees nearly tripled the cost

United Kingdom
Skoda Karoq
January 17, 2024

Pros: Easy to find

Cons: Limited milage clause hidden, car with technical issues despite the fact that it was nearly new, felt unsafe, very aggressive attempt to sell additional insurances and add ons

United Kingdom
Fiat Panda
January 15, 2024

Pros: Easy drop off

Cons: Aggressive upselling using scare tactics

Poland
Fiat Panda
January 14, 2024

Pros: Exellent

Cons: Super

United Kingdom
Skoda Karoq
January 8, 2024

Pros: Nothing ..rude dishonest agent who tried to scam money from me.

Cons: Everything.

United Kingdom
Fiat Panda
January 7, 2024

Pros: Nothing

Cons: Security deposit

United Kingdom
Fiat Panda
January 7, 2024

Pros: Friendly welcoming

Cons: Always trying to sell standalone products

United Kingdom
Skoda Karoq
January 7, 2024

Cons: They ripped me off. So did Discover Cars

United Kingdom
Fiat Panda
January 7, 2024

Pros: The general attitude of the service desk has resulted in a negative opinion and therefore marked poorly regardless. This wasn't the 1st I had experienced this service here but thought it may have been a one off.

Cons: Attitude of the service desk trying to up sale but being very suggestive on issues that may arise. I'd almost go as far as to say bully.

United Kingdom
Fiat Panda
January 5, 2024

Pros: The lady on the desk forcefully telling me that I was not insured to drive although I had taken out the full insurance package when booking the car online. And refused point blank to give me the keys unless I paid their insurance as the insurance taken out with discover cars was with a broker and did not apply to their terms and conditions and I was not insured with them.I showed them on the policy this is what they would try but had to get the £300 cover as I could contact direct cars by phone

Cons: There was nothing good about the staff or the way the company treats people at the desk when clearly trying to force people into their prices and saying a broker cannot give out i durancefir their cars ?

United Kingdom
Fiat Panda
January 3, 2024

Pros: Horrendous When I got home, they sent an email, saying their insurance company informed them of “ the accident” we had ( we had no accident !!!!! ) We’ve been on a forum and there are several other people complaining about the same thing

United Kingdom
Nissan Qashqai
January 2, 2024

Pros: As per usual not enough staff at the desks

Cons: Not enough staff at the desks , I also ask one of there agent's to check some mark's on the car and was told do it myself. Wouldn't use Goldcar again

United Kingdom
Fiat Panda
January 2, 2024

Pros: It was very good service and the agents were very helpful.

United Kingdom
Ford Focus
December 30, 2023

Pros: The light system at the pick-up area is poor and it is easy to miss dents and scratches not reported.

Cons: Install the same light system at the pick-up than they have installed at the return area.

United Kingdom
Citroen C3
December 20, 2023

Pros: Fast and efficient

Cons: nothing

Hungary
Nissan Juke
December 16, 2023

Pros: As mentione aabovewe did not get what we booked.

Cons: Car condition was good.

United Kingdom
Volkswagen Polo
December 10, 2023

Pros: Very little, although Eugenia was pleasant.

Cons: Everything else, not a nice company to deal with.

United Kingdom
Fiat Panda
November 28, 2023

Pros: All very smooth

United Kingdom
Nissan Juke
November 25, 2023

Pros: Nothing wrong with staff: company policy by faceless people as per normal. Management these days is a joke. They hide,lie, prevaricate and so should be made to implement their obscene and ridiculous policies and explain to the public.

Cons: Service fine management unseen and crap

United Kingdom
Volkswagen Polo
November 20, 2023

Cons: Hard sell, telling me my full insurance is only covered upto £2500 and not covered for full amount of car. Wasn't going to hand car over. Doing the hard sell on me. Took ages until I agreed. Also 2 weeks later rang up as still not Ben refunded the €98 euros on the full tank that I returned full. Telling me on phone can take up to 30 days. Now 32 days still no refund. Keeping me hanging on the phone today on auto service until my safety credit buffer has ran out. So now can't even speak to them

Poland
Fiat Panda
November 3, 2023

Pros: Front desk at pick up

Cons: Front desk at drop off

Lithuania
Fiat Panda
October 29, 2023

Pros: Nothing. I was shocked I had to pay double the price I was shown on the website. Although I did get my eightysomething euros backthe next day.

Cons: Too expensive. They also wanted me to take a fancier car and charge even more. Over 700€ for 18 days is just too much.

United Kingdom
Fiat Panda
October 27, 2023

Pros: Aside from the experience picking it up, it was a nice car, clean, and easy to find both on pick up and drop off.

Cons: The horrible lady who flatly refused to give us the car as described and told us to use another company!

United Kingdom
Nissan Qashqai
October 26, 2023

Pros: Easy drop off

Cons: Car was not ready at agreed collection time

Spain
Ford Focus
October 25, 2023

Pros: Absolutely not

Cons: Disgusting

United Kingdom
Volkswagen Polo
October 24, 2023

Cons: Agent on main desk upselling. Then agent at collection. There were marks on the car not noted on the inspection sheet. They refused to come and see the car and marks at collection but insisted I moved it to them before we agreed on any condition and record. Very un helpful and rude to my partner.

United Kingdom
Nissan Juke
October 22, 2023

Pros: Decent car provided however goldcar staff attitude was awful. This changed as soon as I declined the additional insurance cover as I have my own. They mumbled to each other in Spanish whilst looking at me which was disgraceful.

Cons: Staff attitude. Staff customer service. I usually use another car provider but I will not be using goldcar again. They also tried to sell me another car which was bigger for €100. I declined this but it turned it they actually gave this to my family member who joined us on holiday for no extra cost. And that ‘better’ car had a smaller boot and scathes all over it. My hire car was perfect just a shame the staff on site at the rental desk were unpleasant.

United Kingdom
Skoda Karoq
October 18, 2023

Cons: had to wait for over an hour at the airport to be served to collect the car. Car received had lots of damage unrecorded on the paperwork including heavily dented rear door, rear quarter They are now trying to charge me 150 euro deep cleaning fee for the interior rear seats that were never sat in. I have since read this is common with gold car, they are obviously running a scam, very disappointed company's like this are allowed to operate on discover cars

Germany
Skoda Karoq
October 17, 2023

Pros: Sehr nette Mitarbeiter, die trotz Sprachschwierigkeiten stets bemüht waren zu helfen.

Cons: Die Zusatzversicherungen sind sehr hoch und teilweise teurer als der Mietwagen selbst

United Kingdom
Fiat Panda
October 15, 2023

Cons: They are charging me for damage and cleanliness of the car when I left it in exactly the same condition I picked it up in. I only drove it to and from Alicante airport to my apartment and had no issues. There was no one to sign off the car with when I returned it and they have used this as an excuse to make up damages not caused by me. It is disgusting corporate behaviour.

United Kingdom
Nissan Qashqai
October 15, 2023

Pros: Efficient and friendly

Cons: Ticket machine was confusing

United Kingdom
Volkswagen Polo
October 13, 2023

Cons: the deposit increased for unclear reason

Denmark
Nissan Juke
October 13, 2023

Pros: Good and fast service

United Kingdom
Skoda Karoq
September 26, 2023

Pros: Nothing

Cons: Everything

United Kingdom
Fiat Panda
September 26, 2023

Pros: Nothing, hidden charges not stated when booking. Paid “extra” for the waiver cover to be told when picking up the car they want even more money before we got the car. In total for 3 days what should have been near £70 quoted online they wanted over £300 at the pick up desk. And if we didn’t pay that they wanted a refundable deposit of £1200! Safe to say we got a taxi to our resort instead.

Cons: Nothing. It spoilt our holiday not being able to have a car as planned.

United Kingdom
Nissan Juke
September 24, 2023

Cons: First time I have had pressure to take all inclusive insurance. Felt that agent's pressure was rude. On previous occasions agents accepted the booking I had made.

United Kingdom
Skoda Karoq
September 19, 2023

Pros: Took too long to collect car, ordered and automatic mid size suv but got a Manual small suv

Cons: Too much information thrown at me while collecting car - took a £150 deposit for fuel so if I hadn’t returned it with full tank I wouldn’t get deposit back

United Kingdom
Fiat Panda
September 14, 2023

Pros: The car was ready for us arriving

Cons: They were pushing and kept trying to get me to take out additional cover at my expense. Then I handed back the car and they have tried to make me pay for damage that was on the car when we were issued with it. My booking was for 480km and I did less than 150km for the full hire, they are now also trying to charge me for extra mileage that didn't take place really not happy

United Kingdom
Nissan Juke
September 13, 2023

Pros: N/a

Cons: The company are trying to charge me for damage I didn’t do to the car. Reading reviews online, this is the norm. In addition, they gave me a smaller car than the one I had paid for.

United Kingdom
Fiat Panda
September 11, 2023

Pros: finding the desk in the airport

Cons: Taking my deposits as previously stated for no good reason

United Kingdom
Fiat 500
September 7, 2023

Pros: Good all round

United Kingdom
Volkswagen Polo
September 7, 2023

Cons: i had a parking fine and the help they gave was useless i spent 2days ringing spain to find out how to pay

United Kingdom
Volkswagen Golf
September 6, 2023

Pros: Straight forward collection and drop off, a slight wait at the desk due to number of people picking up cars but ticket system made it simpler than standing in a queue.

Cons: I booked a golf of similar and ended up with an Astra which had quite a lot of damage to it. There was obviously a fault with the engine and I was expecting it to break down at any second however had already committed to the hour long drive on the motorway when I discovered it so couldn’t return it.

United Kingdom
Ford Focus
September 1, 2023

Pros: Nothing…. Feel like I’ve been duped and have told others never to use them!

Cons: As above

Hungary
Nissan Juke
September 1, 2023

Cons: There was a scratch on the car i had to report during pickup. If i don't look around, i would have been charged for that.

United Kingdom
Nissan Juke
August 29, 2023

Pros: Significant wait (30 mins +) for desk but once at desk very efficient

Cons: Initial wait. Hard sell on upgrade and insurance

United Kingdom
Fiat Panda
August 29, 2023

Cons: When picking up the car the lady was quite rude and tried to get us to take out extra insurance with them although I told her we already had it through discover cars. She said that wouldn’t cover us so I read out the statement from the email. She wasn’t happy and literally threw the key at me and told me the bay it should be Parked in. To 25 mins to find the car.

United Kingdom
Nissan Juke
August 28, 2023

Pros: The car itself was excellent

Cons: The people at Goldcar were incredibly rude, told lies, used bullying tactics to apply pressure, tried to charge more money and generally very unpleasant to deal with. Never again!

United Kingdom
Nissan Qashqai
August 26, 2023

Pros: Original prices was tripled when at airport with no explanation why and no chance to discuss either pay and take the car or don’t have a car. Shocking. Ruined my Trip!

Cons: Original prices was tripled when at airport with no explanation why and no chance to discuss either pay and take the car or don’t have a car. Shocking. Ruined my Trip!

United Kingdom
Fiat Panda
August 21, 2023

Pros: Friendly staff. Very efficient.

United Kingdom
Nissan Juke
August 21, 2023

Cons: Aggressive overselling of insurance. Made me and other users feel robbed by them

United Kingdom
Fiat Panda
August 18, 2023

Pros: Leaving it back

Cons: I was told at reception that the insurance I bought from Discover Cars at £45 was no good and if the car broke down I would have to make my own way back to Alicante Airport. I was staying in Cartagena 120 km from the airport. Not the most comforting news having already bought insurance that as receptionist says was no good

United Kingdom
Skoda Karoq
August 18, 2023

Cons: Was told I could not have the car unless I took their £1400 insurance. I was charged £130 for fuel and then charged another £130 for bringing it back with no fuel in it.

United Kingdom
Fiat Panda
August 9, 2023

Pros: I lost my bank card on the plane, I was travelling alone and was left totally stranded.

Cons: Disgraceful leaving me without any form of transport and no help to resolve my awful situation

Sweden
Nissan Juke
August 4, 2023

Pros: Time spent for leaving the car

Cons: Time to get the car

United Kingdom
Fiat Panda
August 4, 2023

Pros: The assistant was very helpful and found us a suitable car quickly.

Cons: It took over and hour to complete our new booking due to the printing system being down so we could not sign our new hire contract.

United Kingdom
Fiat Panda
August 4, 2023

Pros: The assistant was very helpful and found the a a replacement vehicle immediately. Unfortunately there was an issue with the printing machines on collection, which meant it took an hour to wait to print our new contracts.

Cons: Due to the incorrect advertising on the discover card website, we were left having to rebook 2 bookings (we had made 2 separate bookings for 2 vehicles to cover 7 passengers and 5 suitcases) this meant we were faced with additional costs before even starting the holiday.

United Kingdom
Fiat Panda
July 30, 2023

Pros: Nothing charged twice for insurance rubbish

Cons: Nothing charged twice for insurance rubbish

United Kingdom
Fiat Panda
July 20, 2023

Pros: cost

Cons: after I declined the offer of upgrade car plus cost and their expensive additional insurance, lady who served me became rude and abrupt

United Kingdom
Fiat Panda
July 17, 2023

Pros: Nothing

Cons: Supplied me with a poor quality car, and then told me I had scratched the back door, and scratched was not even visible by naked eye, without their bright light shining on it. What a con.

United Kingdom
Volkswagen Polo
July 17, 2023

Pros: Not a lot

Cons: Pressure selling for extra insurance would not take no for an answer saying the extra cover I had purchased from you was useless and I had to get cover from them Most people I’m sure would have panicked but I’ve been in the motor trade for over 40 years the amount he wanted for 7 days insurance was 200 euros on top of what I’d paid for the car and your extra cover pressure selling at its very worse I have ever experienced

United Kingdom
Nissan Qashqai
July 7, 2023

Pros: quick pick up at the airport

Cons: R That the company are going back to there old ways, of hard sell to the customer of their insurance.

United Kingdom
Fiat Panda
June 14, 2023

Pros: I found Miguel at the pickup desk very helpful and friendly and the staff at the drop off point were also very helpful and friendly.

United Kingdom
Fiat Panda
June 6, 2023

Pros: The value for money was brilliant with discovery cars. We got a soft top which was a nice surprise.

Cons: We were not told we would have to leave a deposit for the fuel, on the paperwork it stated that it was only for the car. When dropping off the car we were told that we had done one of the scratches, luckily we had taken photos of each scratch so could prove that we hadn’t done the scratch. The boot was not big enough for a suitcase either and the car was not clean, there was a dirty tissue that had been left down one of the seats and the back seats were not clean.

United Kingdom
Ford Focus
June 5, 2023

Pros: Quick and efficient. Easy to find car

Cons: Hard sell on insurance - even after saying I didn’t want it

Norway
Skoda Karoq
June 4, 2023

Pros: Gold car was ok.

Cons: Nothing.

Ireland
Fiat Panda
June 1, 2023

Pros: Courteous staff, explained fully why additional insurance was required

Cons: Nothing

Netherlands
Fiat Panda
May 31, 2023

Pros: Nice car

Cons: Initial price is nice but not transparant about additional costs

United Kingdom
Skoda Karoq
May 26, 2023

Cons: Being ripped off!! This should be put on RIP off Britain program so We are all aware to stay clear from Gold Car

United Kingdom
Fiat Panda
May 22, 2023

Pros: Gold car was great I assumed I had paid discovery full insurance but Gold car advised it was only third party. I had to pay an extra €89

Ireland
Ford Focus
May 20, 2023

Pros: The lady we dealt with was most helpful, Elizabeth I think her name was.

United Kingdom
Ford Focus
May 14, 2023

Pros: Nothing.

Cons: They pretty much stole hundreds of euros from me.

United Kingdom
Fiat 500
May 12, 2023

Cons: They were rude about our booking with Discovercars.com. They did not accept our english insurance, forcing us to pay for their insurance.

United Kingdom
Nissan Qashqai
May 9, 2023

Pros: Nothing

Cons: The lady serving us knew nothing about the process we had used to rent a car, and was so unempathetic. They start seemingly asking for more money for charges they do not tell you about prior to renting. They are shit.

United Kingdom
Fiat Panda
May 4, 2023

Pros: Reasonably quick

Cons: Rude.

United Kingdom
Fiat Panda
May 3, 2023

Pros: Terrible customer service - DO NOT USE

United Kingdom
Fiat Panda
April 22, 2023

Cons: Hard sell to take up extra insurance x4 price we booked. Told we would ‘not be insured’ A legal prerequisite to drive?! 2. if we didn’t take it we would be entitled to 300 km only and charged a lot should go over - until I showed her the paperwork showing it had a minimum of 600km each rental period - she still insisted her system was right and adamant we would get charged. Upon return, told we would need to pay extra clean charge as it had sand in- we took 1 minute to wipe away.

United Kingdom
Fiat Panda
April 16, 2023

Cons: there was quite a big queue to pick up car so took about 30-40min

United Kingdom
Fiat Panda
April 12, 2023

Cons: The car had a puncture shortly after leaving the airport and although we did get an emergency repair it was obvious by the state of the tyre that it was negligent and dangerous and shouldn’t have been allowed on the road.

Norway
Fiat Panda
April 2, 2023

Pros: OK BIT SLOW PICK UP

United Kingdom
Volkswagen Polo
April 2, 2023

Cons: Person on desk was aggressive, and most instant I should take out more insurance and extra km (I did not even use the allowed 600 km which came with the car). I will hire from another company next mouth when in Spain.

United Kingdom
Nissan Juke
March 15, 2023

Pros: quality of car for price

Cons: Long wait at booking desk - "threat" of paying for very minor damage to car therefore spending some time examining the car for non-recorded minor scratches

United Kingdom
Nissan Qashqai
March 13, 2023

Pros: personal amable

Cons: faltaba personal en la ventanilla . tuve que esperar un poco , pero todo le demas muy bien

United Kingdom
Volkswagen Polo
March 8, 2023

Pros: Nothing.

Cons: Was charged extra on collection to cover insurance and over charged for fuel when car returned.

United Kingdom
Citroen C3
February 28, 2023

Pros: nothing

Cons: pressurised insurance sale.

United Kingdom
Volkswagen Polo
February 26, 2023

Pros: I have nothing to say

Cons: I have been charged for petroleum and was told I would be reimbursed if I filled the car back up which I did. Getting the car was unbelievable. Bad Next time will go with another company Thought it was €100 I have ended up paying €315 I am not a happy customer this was. For 5 days have always recommended you I will not just tell people not to go near you

United Kingdom
Nissan Juke
February 25, 2023

Pros: Service provided by Anna at the desk

Cons: Time need it to pick up the car. Anna explained the reason

United Kingdom
Fiat Panda
February 17, 2023

Pros: Everything went very well

Cons: Nothing

United Kingdom
Citroen C3
February 12, 2023

Pros: Probably the worst service I’ve ever received from a car hire place. Only pair I’ve thing was that the car was nice, but without a doubt not worth the £300+ I spent on it.

Cons: Very, very pushy receptionist who insisted I got the full cover insurance even though I didn’t need it and had already paid for insurance.

United Kingdom
Volkswagen Polo
January 29, 2023

Pros: The car itself was excellent and checking the car in was very swift and efficient.

Cons: Que to check in for the car, only two agents and eight people waiting .

United Kingdom
Fiat Panda
January 24, 2023

Pros: The car was in very good condition and easy to handle.

Cons: Staff were very rude and aggressive. their marketing strategy and tone of voice were off-putting even though you wanted to upgrade, the way they communicated the information was very unprofessional.

United Kingdom
Skoda Karoq
January 14, 2023

Pros: car is good

Cons: i almost didnt get the car, because the guy dont want to accept my malaysia diving license, depite my license already got translation in english, and i already confirm that with goldcar facebook customer service.

United Kingdom
Skoda Karoq
January 10, 2023

Pros: Money making above and beyond charged for 2 lots off car insurance!!

United Kingdom
Fiat Panda
December 7, 2022

Pros: Good when car was returned as rep checked it all over

Cons: When checking in to collect keys rep was not very amiable as I didn't want to take out the full insurance. Very abrupt.

United Kingdom
Fiat Panda
November 18, 2022

Pros: very helpful.

Cons: Nothing

United Kingdom
Nissan Juke
November 7, 2022

Pros: everything

Cons: no dislikes

United Kingdom
Fiat 500
November 5, 2022

Cons: They charged an extra 179 euros for insurance

United Kingdom
Ford Focus
November 1, 2022

Pros: fast and efficient

United Kingdom
Fiat 500
October 31, 2022

Pros: Nothing

Cons: Everything. They were terrible

United Kingdom
VW Polo
October 27, 2022

Pros: Nothing

Cons: The fact they take all these deposits and then steal them with stupid reasons!

United Kingdom
Nissan Juke
October 4, 2022

Pros: Very little

Cons: Length of time to pick car up - an hour and a half. Vague instructions on where to find vehicle. Considerable no. of scuffs and scratches on the vehicle - spent over 10 mins ensuring that photos taken of each mark. Quoted £43.15 for the period of car hire but have ended up paying £61.65 . Fuel policy is full to full and they collect cost on credit card and supposedly give refund when vehicle returned with full tank. This was done but not full refund given.

Norway
VW Polo
October 2, 2022

Pros: Did not get any car

United Kingdom
Fiat Panda
October 1, 2022

Pros: Easy to find

Cons: Extra charges which wasn’t notified to me when I picked it up. But weirdly every other potential charge was!!

United Kingdom
Ford Focus
September 30, 2022

Pros: Efficient and friendly service at the rental desk by Georgia. Much shorter wait than usual. Car in good condition and fitted as standard with GPS and other features.

United Kingdom
Ford Focus
September 25, 2022

Pros: Awful won't use them or recommend them to anyone

United Kingdom
Ford Focus
September 21, 2022

Pros: Very professional.

Cons: Very particular with damages to the car and trying to sell the additional insurance.

United Kingdom
Citroen C3
September 16, 2022

Pros: The car was nice

Cons: Was told our car wasn’t available so had to pay €50 more for a different car. The man tried to tell us our insurance was inadequate even though we’d payed for it online. Then was very rude when we refused to buy more insurance. Then tried to take more money than agreed! Gold car very bad!

United Kingdom
VW Polo
September 13, 2022

Pros: The lady that served me was polite and efficient

Cons: It took well over an hour in the queue before being served🤔🥲

United Kingdom
Citroen C3
September 7, 2022

Pros: Car hire price was fair. Easy to find Goldcar in airport.

Cons: Unwanted sales pressure to take out Goldcar insurance that I already had. Was told to leave plenty time when returning car as the would give it extra inspection for not taking out extra insurance. This didn’t happen the guy at returns was nice and efficient.

United Kingdom
Ford Focus
September 6, 2022

Pros: I will never use gold car again and because I had such a horrific experience I won’t ever use a 3rd party like yourselves either. So improve your comms re insurance you have lost a customer which is a shame your website was good and easy to use and I liked the choice you provided

Cons: The agent screaming at me to buy insurance and trying to intimidate me . For example sign here you are taking the car with no insurance and we will be charging you £1400 when you return the car.

United Kingdom
Nissan Juke
August 23, 2022

Pros: Quick drop off.

Cons: Contradictory advice re the Insurance cover I'd purchased.

United Kingdom
Nissan Juke
August 17, 2022

Pros: The car

Cons: The hard selling of extra insurance when picking up the car

United Kingdom
Citroen C3
August 12, 2022

Pros: Happy with the car and price.

Cons: When I made my online booking I choose to pay extra to have Full Coverage insurance, however at the collection desk the agent spent about 20 minutes telling me I was not fully covered and wanted me to pay an additional €250 I refused and showed the documents where I had paid for Full coverage. She said that wasn't enough. I was confused as I would never drive a car unless I was fully protected. Everything else was good but this persistent from the agent became very annoying.

Norway
Fiat Panda
August 7, 2022

Pros: Efficient and friendly.

Cons: Nothing.

Belgium
Seat Leon STW
July 31, 2022

Pros: Fast and friendly

Cons: Small car for its categoey

United Kingdom
Nissan Juke
June 9, 2022

Pros: Fast friendly and easy

Cons: None

United Kingdom
Fiat Panda
June 6, 2022

Pros: Everything about apart from insurance hard sell

Cons: Insurance hard sell even though id taken out full insurance

United Kingdom
Fiat 500
June 1, 2022

Cons: Trying to get you to buy more insurance when you already have added extra

United Kingdom
Nissan Juke
June 1, 2022

Pros: Car was clean.

Cons: Wait time was excessive PLUS additional cost of expression service.

United Kingdom
Citroen C3
June 1, 2022

Pros: I had read many not very good reviews but to be honest I had a good experience. Also very good value.

Cons: Only that I had to part with a lot of money before I could take the car. But I had it back within two days of dropping off.

United Kingdom
VW Golf
May 19, 2022

Pros: Nothing

Cons: Took too long, over 1.5 hours. So many additional hidden charges, was made to pay for insurance twice!! Once with Discover cars and the other with Goldcar. There was a ‘new business’ charge of over 40 euros which I didn’t understand. It was a bad start to the holiday

United Kingdom
Citroen C3
May 17, 2022

Pros: The booking in online

Cons: Time spent queuing the fact we’d bought full insurance coverage but Goldcar representative very aggressively told me we were not covered and tried continually sell me full cover. Despite having checked in online still took passport and driving licence details

United Kingdom
Citroen C3
April 29, 2022

Pros: Fernando

Cons: Slightly annoying scratch survey. It would be much better to look at the car with an agent when you pick up (like they do at drop off) to inspect for scratches. It feels very ‘forensic’ when you drop off, whereas upon pick up you’re left to it yourself. Which feels a little unfair and like you’re setting us up to miss things.

United Kingdom
Nissan Juke
April 25, 2022

Pros: In the end after spending 2 hours at the agents desk and then going back the next morning - I received the

Cons: Client service agents were pushy trying to sell extra insurance and tried to get everyone to pay a late fee of 60 euros due to customs delays. On checking the car they gave me I noticed it had a damaged wing mirror and the agents tried to blame me for this and attempted to charge my CC for extra excess cover. Finally after 2 hrs I was given an old Mokka mini SUV which not at all up to standard. This was not a great experience.

United Kingdom
VW Polo
April 22, 2022

Cons: I will never use Goldcar again. The agent was rude and aggressive when trying to tell us we didn’t have adequate insurance through Discover Cars additional policy - I would consider Discover Cars don’t use them as they slag off your insurance and booking procedures. Not a good mutual business relationship.

United Kingdom
Citroen C3
April 14, 2022

Pros: All very good

Cons: The cars satnav didnt work

Norway
Fiat Panda
April 8, 2022

Cons: They forced me to add many extra expences. Extra insuranse for 300 euros. 100 euro for gas. I returned it full, but no refund. Very close to criminals.

United Kingdom
VW Polo
April 5, 2022

Pros: Value

Cons: Waiting time for collection

United Kingdom
Fiat Panda
March 26, 2022

Cons: Ripped us off for damage that we did not notice when picking up the car wich was underneath the chassis

United Kingdom
VW Polo
March 17, 2022

Pros: Nothing

Cons: Rude ignorant crooks

United Kingdom
Fiat Panda
March 15, 2022

Pros: Price

Cons: Not accepting my full cover what I bought online

United Kingdom
Citroen C4 Grand Picasso
March 11, 2022

Pros: Efficient

Cons: Nothing

Germany
VW Polo
March 1, 2022

Pros: They didn't hassle us to get extra insurance

United Kingdom
Opel Vivaro
February 28, 2022

Pros: Nice clear car

Cons: Told that full insurance via Discover cars was not valid and that on top the basic insurance i would have to leave a Euro 2,000 for 1 month. Therefore i have paid the extra euro 95 for the all inclusive insurance+ petrol deposit . The later, 1 week after i am still waiting to be reimbursed. Very disappointing from Goldcar and i will never use them again

United Kingdom
Skoda Karoq
February 8, 2022

Pros: Good quality car and service

Spain
Citroen C3
January 25, 2022

Pros: The relaxed atmosphere of the guys at the pickup office.

Cons: A bit pushy trying to get you to buy more insurance

Poland
VW Polo
January 12, 2022

Pros: They're fast

Cons: Drop box experience-i was charged for the gasoline i was supposed to use, but it was way too much

Netherlands
Ford Focus
December 31, 2021

Cons: Had to pay an extra €25.00 per day for the full insurance option while adding through your site this option was checked and €90.00 had been paid for it. Not listed correctly on your site. Many discussions at the counter during car pick-up. The Goldcar lady even got angry during the discussion about this. Never rent from GoldCar again.

United Kingdom
VW Polo
December 19, 2021

Pros: Nothing - read above

Cons: A complete rip off

United Kingdom
VW Polo
December 9, 2021

Pros: Nothing...a load of shysters.....CRAP

Cons: Everything

United Kingdom
VW Golf
December 8, 2021

Pros: Efficient and friendly

Cons: The car had so many bumps and scratches on it when we collected it. Worried we might be accused of causing them. Gold Car assured us that we would not.

Denmark
Ford Focus
November 16, 2021

Cons: Fin service hos Goldcar :) Men bilen havde defekt hjulleje så den larmede forfædeligt.

United Kingdom
Fiat Panda
October 31, 2021

Pros: Gold car didn’t have the cat size I paid for so had to spend double the amount on a car I didn’t want.

Cons: They sold me extra insurance which I didn’t agree to until I noticed later. A car which was supposed to cost £300 needed up costing me £700

Denmark
VW Polo
October 21, 2021

Cons: Goldcar didn't accept our booking with discovercars.com and forced us to make a new and much more expensive booking at the counter. The employee was rude and told us a bunch of lies about airport and environmental taxes. He didn't want to explain the cost when we asked for it. Never again Goldcar!!!!

United Kingdom
Nissan Juke
October 13, 2021

Pros: Nothing they were extremely rude and the agent even laughed at me when I asked for his name. Shockingly bad.

Cons: Everything. They were extremely rude and the agent even laughed at me when I asked for his name. Shockingly bad.

United Kingdom
Ford Focus
September 30, 2021

Pros: Nothing! No service whatsoever.

Cons: We received zero service, help or car. All due to not having an international driving licence which is not stated in their T&C's.

United Kingdom
Nissan Juke
September 20, 2021

Pros: Laura the car rental agent

Cons: The time picking up the car. Vehicle not ready for collection so had to wait for it to be prepared

United Kingdom
Skoda Karoq
September 2, 2021

Pros: Nice car

Cons: Hidden charges mount up, paid double with all the extra insurances and fuel deposits

United Kingdom
Ford Focus
August 10, 2021

Pros: We upgraded before we knew about the extra costs and got a brand new car so that was nice.

Cons: I didn’t I think they conned us out of money and Have not responded to us yet asked us to leave a review. We had to pay over £250 more than planned even though we showed the email saying we had already paid for extra car cover

United Kingdom
Fiat Panda
July 30, 2021

Pros: Nothing

Cons: Cost me far more than originally agreed

United Kingdom
VW Polo
July 16, 2021

Cons: Did not mention or ask about taking insurance out , but when we looked at the receipt they had charged us €194 for full insurance that we had already paid for when making the online booking.

Netherlands
Fiat 500
July 14, 2021

Pros: Nothing wrong with GoldCars

Cons: Everything wrong with DiscoverCars, as they sold me an expensive insurance that turned out be useless

United Kingdom
VW Polo
June 21, 2021

Pros: On airport location

Cons: Pressure to pay EUR230 for additional insurance at Goldcar desk and poor condition of exterior and interior of car itself

Netherlands
Fiat 500
June 9, 2021

Cons: I just asked a question and the service employee went into complete defense. It was a very unpleasant experience. For this person alone, I would never rent at gold at again.

United Kingdom
Fiat Panda
December 8, 2020

Pros: Nothing

Cons: Excessive fuel charges and arrogant behaviour of staff member, trying to insist on full insurance when it's not necessary

Spain
Fiat Panda
December 8, 2020

Pros: onsite office at airport complex and not having to wait for buses to take you off to the offices like OK Cars etc

Cons: office closes at 5pm now so you don't always get checked out in person, which is crucial so you know when the car was checked over and what you will be held responsible for

United Kingdom
Fiat Panda
November 25, 2020

Cons: they keep the deposit far too long return office shut & instructions left on window not clear, so had to spend far longer going to main airport terminal to terminate the rental

United Kingdom
VW Polo
November 5, 2020

Pros: OK

Cons: not happy to be charged for insurance

Finland
VW Polo
November 2, 2020

Pros: Easy drop off

Cons: Hard attempted upsell of extra insurance. Agent repeatedly said they cannot rent the car without the extra insurance. Which turned out to be a lie in the end, because that's exactly what happened -- just CDW.

Spain
Fiat Panda
October 27, 2020

Pros: efficient and friendly

Cons: can't get hold of head office by phone, never answer

United Kingdom
Fiat Panda
October 18, 2020

Pros: Tried to upgrade me making out it was complementary but wasnt.They gave us a car with scratches and dents eveywhere and told us they didn't need to check any damage on check out as it had do many marks.On return the office was shut so noone checked car back in with us.They the sent an email showing identical scratches to existing ones and trying to charge us 370 euros.Its a scam and you should not use them

United Kingdom
Nissan Qashqai
October 15, 2020

Pros: Nothing at all have charged me for insurance I wasn’t told about and refusing to deal with this when I am writing to complain will never use again

Cons: Awful service and even worse dealing with the issues after the rental

United Kingdom
Nissan Qashqai
October 15, 2020

Pros: Nothing.

Cons: I was overcharged by €100 and told to wait 15 mins when dropping off before someone could inspect and sign off.

United Kingdom
VW Polo
October 13, 2020

Pros: Fraudulent charges

Cons: Fraudulent charges

United Kingdom
Ford Focus
October 9, 2020

Pros: value for money

Cons: I was conned by a dishonest member of staff, specific concern relates to the use of a diesel vehicle, I was deliberlatly misled by your staff member who asked me “are you ok with diesel” and I assuming that this was for your convenience at no point was I advised that there would be an extra charge levied. I did not request a diesel vehicle and did not want one and having used GoldCar many times I have never hired a diesel car from GoldCar. I am very disappointed that the issue of charges were

United Kingdom
VW Golf
September 3, 2020

Pros: nothing, 30mins early so made us wait, although it took 15mins to checkin

Cons: service/attitude communication/lack of any response/ explaination of how to get out of the barrier or what to do on return. unclear fuel policy on paperwork and website explanation of what was being signed.

United Kingdom
Peugeot 108
August 27, 2020

Cons: Was sold double insurance without my knowledge and fuel deposit not returned in full despite the tank being filled upfully.

United Kingdom
Fiat Panda
August 27, 2020

Cons: The car was not full of fuel. I took a picture of the gage.. told the man on desk. But all he said was.. when you hire a car again bring back less fuel.. took car back full....

United Kingdom
VW Polo
August 20, 2020

Pros: Ease of finding rental desk

Cons: Mario Vicente - he was extremely rude, I have actually lodged a complaint against this member of staff.

United Kingdom
Fiat Panda
August 7, 2020

Pros: Efficient

Cons: Rude member off staff when returning the car. I also believe we did not get put money back for the fuel. Full to full ??

United Kingdom
Peugeot 108
August 7, 2020

Pros: The service is always friendly and helpful

Cons: Paying for express collection is a good way of increasing money for Goldcar, but is unfair on people with a holiday budget, NOT A GOOD IDEA. €35 is a lot of money for some people on top of everything else that is added to the final cost. We are not made of money, please try to be more helpful and less greedy

United Kingdom
Smart for four
August 6, 2020

Pros: Drop off was easy

Cons: Big deposit of 1100 euros

United Kingdom
VW Polo
August 1, 2020

Pros: Nothing. Rude scammers

Cons: I dropped the car off with no problems. 2 hours later as I was boarding my plane they emailed me with a bill for 580 euros and photos of scratches that weren't there when I left it. I believe this was because I hadn't taken out their own insurance but luckily took my own out for £17

United Kingdom
VW Polo
July 30, 2020

Pros: Absolutely nothing.

Cons: We waited for 2 and a half hours at the Goldcar desk before we were able to collect our hire car. This is completely unacceptable and we waited for longer than the time it took to fly from Newcastle to Alicante!

United Kingdom
Fiat 500
July 27, 2020

Pros: Nice car, great condition

Cons: As above: Zero transparency Full of hidden costs - fuel/taxes/insurances No correlation with broker costs or insurance already purchased and no interest in checking. No room for negotiation - take it or leave it attitude A 2.5 hour wait to be served - after being sold "ease of in terminal rental" No refund on the the fuel charge to date despite handing the car back full-full Communication by email but no way to reply by email.

United Kingdom
Fiat Panda
July 16, 2020

Pros: Efficient, accepted the extra damage to the car was there when I picked it up

Cons: Took ages at rental desk, not convinced they didn’t know about additional damage ( usual cash cow).

Spain
Fiat 500
March 31, 2020

Pros: Collection staff great

Cons: During Coronavirus and unable to return car, the customer service has been awful, seriously unhelpful and negligent. Refused to send lorry to collect car as i am in quarantine. Took £1075 from my account even though they refused to collect car. Terrible and very stressful in an already difficult time.

United Kingdom
VW Polo
March 9, 2020

Pros: quickly processed when eventually an agent became available

Cons: long wait at desk in arrivals hall

United Kingdom