Goldcar at Alicante Airport

Pros: cheap, pleasant staff on pick up, not so much on drop off.

Cons: limited mileage, hard sell for excess insurance.

Pros: Great value for money

Cons: Hard sell to upgrade the car and buy additional insurance even though I had fully comprehensive insurance in place. Very exhaustive check on the vehicle upon return

Pros: Always busy on pickup 30 minutes to be seen

Cons: Pickup took 30 minutes

Pros: Price was ok easy to finaalst the return

Cons: Pressure and not the ordered car

Pros: Nothing to complain about with there service

Cons: It was very good the service

Pros: Anna was very friendly, efficient and helpful when we arrived to pick up the car. Her English was very good. A pleasure to deal with.

Cons: Nothing

Pros: All perfect

Cons: nothing

Pros: Easy to drop off

Cons: They kept trying to make extra money. Put a lot of pressure to upgrade by telling us the one we had booked was not safe. Told us our insurance wasn't good enough. We had to wait over 2 hours to collect the car which made us late for an appointment. No seating, disorganised and trying to make money out of people jumping the queue. Not a good way to start the holiday.

Pros: Carolina was great, friendly and helpful. Thank you!

Cons: Trying to sell you more insurance etc.

Pros: Only helpful person was the guy when we picked the car up from level 2 and checked it over

Cons: Rude, slow, unorganised

Pros: When collecting the car the agent was great and friendly and gave us a good upgrade option

Cons: Returning the car even though I paid for one of multiple options for insurance they still search for any tiny thing to charge for so I’ve paid 3 times for nothing.

Pros: Overall ,Good experience as I have used them before on numerous occasions

Cons: Good reliable cars

Pros: Easy to drop off

Cons: The pressure the agent put on me to buy additional services that i do not need and rent a bigger and more expensive car.

Pros: .

Cons: Det tog för lång tid att hämta bilen, de försökte bara sälja en massa ytterligare grejor ss extra förare och extra försäkring trots att vi har beställt det via Er hemsida, Fullt skydd

Pros: ease at airport. Not having to travel off site

Pros: Nothing Terrible service and pressure selling

Cons: Upsold to a petrol car due to limited range of electric vehicle originally hired.

Pros: great car

Cons: agent who served me on pickup was miserable, surly, did nmot like it when I declined their overpriced additional insurance and offer of upgraged car

Pros: Service was reasonably fast and I had a choice of two vehicles in the same class.

Cons: Attempting to upsell insurance but they all do it.

Cons: The state of the car

Pros: Easy to find car and drop off. Liked the car to drive and very economical.

Cons: Lengthily wait to in que to get paperwork completed at Gatwick. Try to sell another insurance on top of the one I had already paid for. Told that if I didn't take out the additional insurance that Goldcar could take up to £2000 out of my account without asking my permission. Didn't read this in the initial info and felt they were just trying to scare me into spending more money on top. When my deposit was returned, despite no damage it is £100 short.

Pros: Easy process.

Cons: When I collected the car the chap who came to mark down my damage that wasn’t on the form was very grumpy and kept rolling his eyes at me. He didn’t speak English. The return chap however was delightful

Pros: Nice car - was quick and easy drop off at Murcia.

Cons: Collect was difficult - was charged for one way but was not informed of this when booking! Also confusing signage at car park - Gold sign on both floors 2 & 3!

Pros: Very unhelpful

Cons: So much damage impossible to cross reference against pre existing damage report

Pros: Nothing

Cons: Very long wait for pick up - chaos at the check in desk 1st car needed AdBlue so had to wait for second car Forensic and rude return process Excessive fuel deposit taken

Pros: The agent Maia was very helpful and efficient.

Cons: The long wait to get the car because they were very busy.

Pros: We were provided a clean car that transcended our expectations, without hassle about upgrades, prior damage or any other aspects of the rental agreement.

Cons: Long queues at the pick-up were handled with a quite vague ticket system that made it hard to estimate the waiting time.

Pros: Nice to pick up at Airport.

Cons: The car was older then I could guess (like 5 testa old car).

Pros: The agent on the Goldcar deask was excellent. I think it was Joseph

Cons: Air con in the car was poor

Pros: Car allocated was Chinese manufacturer rather than big name German manufacturer. Not comparable

Cons: Agent misled me on upgrade cost. Almost 1 hour waiting time at collection

Pros: No pushy upsell of extra insurance/upgrades etc at the desk. They took the voucher and issued the keys exactly as the voucher had specified.

Cons: We have used Goldcar many times/places before and this car was in the worse condition. Exactly this time last year, we got a Goldcar rental which was almost new and immaculate in and out. This car had almost 30k km and so many dings, scratches and imperfections listed it was impossible to work out what was/was not recorded. It took almost 20 mins of inspecting to be confident enough to take it. The excess amount seems to have crept-up over last couple of years. Beware!

Cons: They always try to force you to take an extra insurance

Cons: Agent providing misleading information about the electric vehicle rental. The car generally not in good condition and a weak battery. Absurd condition to return the car back to the airport fully charged?!

Cons: The agent lied to us about the 120km mileage limit, forcing us to pay a large extra premium.

Cons: Didn’t receive the type of car I rented. Full of scrathes and dents. And then provide me a bill for scratch that was already there.

Pros: Car was reliable

Cons: An absolute rip off by rude and aggressive staff at check-in.

Pros: Polite staff

Cons: Time waiting to be served at pickup

Pros: No hard sell.

Pros: Agent provided us with all information needed. She was very helpfull and provided very good service. Very professional.

Cons: We had to pay additional for full coverage eventhough while making online reservation we payed extra.

Pros: Nice and easy :)

Cons: Charged for out of hours collection even though I arrived before 11.00

Pros: Very polite and friendly staff. Superb vehicle

Pros: Drop-off was super smooth

Cons: Very unfriendly agent at counter. It was busy for them, but that should not be an excuse.

Pros: Quick pick-up

Cons: Little contact during the drop-off

Pros: All staff were professional, friendly and helpful

Pros: efficient

Cons: The car was an absolute dog. Fiat Panda was very old stock, nearly 60k kid on the clock. Scratched on nearly every single panel of the car. Shabbily and hastily cleaned before I picked it up. Drove ok, but nothing modern about it. It’s needs to be retired. If that’s the standard they will be offering me in future, I will go elsewhere. Shame really, because Al the other cars I’ve had from them have been better than expected. Not very happy with the rental at all

Pros: Good condition of the car

Cons: Pick up delay Agent at drop-off was not very friendly

Pros: Nothing.

Cons: Not helpful over the phone! Also if youre late picking up they charge extortionate prices. I luckily called discover cars to alter my pick up due to a 5 hour flight delay but the couple in front did not and were charged €400. We also arrived at 3.30am an had to wait until 7.30am to get the car sue to it being outside of opening hours. Ypu would think they would have something in place for delays,they close at 11.30pm but will wait 2 hours which apparently is enough time,we'll it wasn't for us!

Pros: Very thorough

Cons: The car smelt of stale cigarettes

Pros: The car was okay Returning the car was quick and easy Full to full fuel policy is convenient

Cons: Hard sell of insurance. Car infotainment had been left in Russian, which wasn't especially funny after a long journey. Car was covered in dents that were hard to see in the dark multi-storey carpark, and we didn't get any acknowledgement of the original condition of the car until after the return.

Pros: Staff Were fantastic dealt with a woman called Anna and she was excellent

Pros: The initial value for money at time of ordering

Cons: The staff were rude and unhelpful multiple times. Told me the wrong floor twice in the car park. Made me wait while they stood and had chats with each ither while i tried to return the car, had a plane to catch so didnt want to stand around while 4 off them have a chat and a laugh. When i returned the car after id flown home they said they have given me a 50 euro fine

Pros: После долгого поиска машины с багажником, все таки удалось получить хороший вариант Cupra forenter

Cons: Не дали ту машину, которую резервировали, а предлагали того же класса с меньшим багажником и с дополнительной ценой. Агрессивно предлагали купить у них страховку.

Pros: Quick

Cons: Nothing

Pros: The lady at check in was most helpful. A pleasure to do business with

Pros: Mario was fantastic a real pleasure to deal with I would return to your company just because of how fantastic he was and I will recommend your company because of him . You are lucky to have him as an employee

Pros: Fast pick up

Cons: Took an hour in one queue, was then told to go upstairs and had to rejoin another queue for 40 minutes when picking up the keys

Pros: Good on return

Cons: Very poor customer service on arrival, both office reps rude and unhelpful

Cons: Pick up time was very long. Agent pushy.

Pros: Nothing, they are scam artists, do not trust. They try to add charges, trick you and claim false damage.

Cons: Everything, it is a disgrace and should be investigated by authorities, discover cars should not partner with them

Pros: The quality of car was first class

Cons: The staff was very helpful

Pros: Very friendly staff Very helpful

Cons: Very busy

Cons: The agent was kind at first but they tried to sell an upgrade car and then full insurance which I had already taken with discover cars they got extremely rude and unhelpful. Threatening that I could be asked for up to €3500 if any dents etc. I again explained I was covered but she kept on saying I wasn’t. They then just gave me the key and said to check the car myself as they wouldn’t assist anymore. This did loom over me on my holiday as I was worried about handing the car back

Pros: Nothing and never again

Cons: Notjing

Cons: Very long wait to pick up car, over an hour.

Pros: Would not let me take the vehicle without further insurance, shouted at me,

Cons: Ordered automatic, checked the cars was definitely automatic when collecting keys and was told it was. Car was actually manual. Filthy inside and no staff available to check car over before we took it away.

Pros: It took more than 2 hours to pickup the car because of a broked POS

Cons: Agents not helpful. I had to figure out on my own that thei POS was damaged and wouldn't read my card correctly after calling the bank and wasting a lot o f time.

Pros: Nothing

Cons: Took hours to get car on arrival Small scratch that I did not do Charged alot of money for this

Pros: Not much

Cons: Aggressive over selling of essential insurance despite already having. First car left in reverse so ended up scuffing the wing and had to pay €41 and then the upgrade offer was no longer available. Would not use again

Pros: Nothing

Cons: Arrived and stood in a queue for over an hour until I was told that you had to take a ticket waited a further 40 minutes then complained told I could pay forty euros to fast track did this and then told my booking was cancelled as I was past my collection time. Made to pay €475 in order to get another car and got a mouth full from the service colleague. Will never use gold car or yourselves again. Others told us they had been waiting over two hours. We were travelling with two other families who

Pros: Golcar are slow and on my return of the car found a miracle scratch underneath the front bumper that you had to be on your knees to see … joke

Cons: Not honest and will try get extra money out of you for anything they can find

Pros: Car was cheap and what I expected

Cons: Waited for over an hour at the service desk, agent who served me was rude, didn't answer questions, tried to push insurance on me by scaremongering and then went non-verbal when I refused to buy it. He gave me a diesel car without explaining that there was a surcharge for this. I only found out afterwards when I looked at the receipt. One of the worst customer service experiences I have had in recent years.

Cons: Just got lost finding the car in the airport could have done with better instructions but other than that all good

Pros: advice from agent

Pros: Returning car was easy. Car was new and great to drive.

Cons: On collection the agents tried to sell many ‘extras’, including insurance that i had already paid for. This was NOT necessary and totalled more than the car hire itself. this is not good customer service.

Pros: Valery was absolutely superb. A joy to deal with and great service.

Pros: Quick return

Cons: Long wait for pick-up- more than 1h 20 min

Pros: Queued for about an hour when we arrived at Alicante. It’s a busy period, I get it, but annoying none the less.

Cons: Car was fantastic and on site pickup and drop off was great

Pros: Proximity

Cons: Waiting in a queue for 1 and a half hours at the desk. New bookings jumped the queue of precooked customers which was poor service and just greed from Goldcar. And when returning the car we had to wait a considerable time for car checkout where the nan in the office was very rude to my partner

Pros: The GoldCar pickup procedure was awful and the representatives just rude.

Cons: Rude staff and awful pickup procedure where people who had not booked a car got preferential service. Would not use again.

Cons: Over 1hr to collect!! Will be using a different provider next time…

Pros: the Service by Goldcar was fine, the service by dicover cars was realy bad. Even though I talked to your agents by phone to correct a typo right after the booking and their confirmation to correct the booking it didnt happen. Therefore at the counter it was a "no show up" and the money was lost. Thank you very much.

Cons: car engine was too weak

Cons: The lady was quite condescending and tried to upsell the insurance. Car was on Discover Cars for £50 for a week, which we thought was very cheap. As I have a separate excess insurance, i booked the car at that price. On pick up they wanted a further €200 for full insurance and breakdown cover. They took €1400 deposit which I expected but took a further €178 deposit in case the car was returned without a full tank of fuel. Counter operative was saying I should have booked car direct with Goldcar

Pros: Very easy to find everything, they are fast as well.

Cons: Deposit amount is to high.

Pros: Didn’t try to rip me off (stealing money from credit card due to lies about fuel), as is often the case with car hire companies.

Cons: Stroppy agent confirming condition of car on pickup.

Pros: Desk assistant at pick up was amazing!

Pros: Nothing

Cons: Attitude of staff person at Gold car desk.

Cons: Tried to sell me additional insurance, despite me saying we were fully covered (as confirmed by discover cars email).

Pros: Helpful and friendly staff

Pros: Friendly staff.

Cons: Long que to pick up the car.

Pros: Good location, zero hassle, not pushy on upsales

Pros: Was offered upgrade to electric car when said my journey was only short to Benidorm and back so saved me cost of refilling the tank

Cons: Very slow to pick up the vehicle do to so many people collecting, could do with me desks and stuff

Pros: Price

Cons: Long wait to start rental process

Cons: The extra cost for the hire because the flight was delayed nearly 3 hours, not our fault

Pros: not a long wait time

Cons: all was good

Pros: Used many times , never had any issues (despite what some reviews i have have seen)

Pros: Very Professional.

Cons: Nothing

Pros: Nothing

Cons: Dishonest, claimed I'd caused damage to the vehicle. Impossible as was parked in my residence and was not used other than airport transfer

Pros: The representative was very helpful.

Cons: Could not fault them and will definitely use them again.

Cons: Pickup is always very slow

Pros: The people where so helpful . The lady Anna remember me from last October. She was so helpful. She was the on April 21 and she remember me. The young men that was at the counter in April he was also very helpful. Definitely coming back I October

Cons: Good service the staff were brilliant and when I dropped the car off the man who I gave the keys to was so helpful thank you

Pros: Fast and efficient

Cons: Explained everything brilliantly and very helpful

Pros: Adrien was very friendly and helpful at pick up. Explained the benefits of upgrading to hybrid car but no pressure when this option not taken! Quick, friendly and efficient car check on return. no problems.

Pros: Maria was great at check in

Cons: Wait of one hour for collection

Pros: Fendley service on arrival

Cons: We had to return the car when Spain had the power outage. We couldn't refuel the car as petrol stations had no power. We got charged 30 euros for petrol which was fine, plus 50 euro fine for not taking car back full. I think in the circumstances not very good from Gold Car. They seem to be profiting from a very bad and serious occurrence on the day that affected millions over Spain.

Pros: The price was good but they tried to sell me full insurance cover for an additional fee of £287 per week which is a huge sum and I did not take this. Instead I opted for Discovercars.com full liability cover for £65.

Cons: The car I hired was faulty on arrival. The key was not operating and was setting off the alarm at each open of any door. The Goldcar assistant said we’d have to simply use the key on the doors but I found this unacceptable. The risk of upsetting neighbours at our villa with my car alarm going off was not good enough. The Goldcar assistant agreed but the only replacement car was a downgraded vehicle that had no parking sensors or sat nav technology. This was disappointing.

Pros: the man at the desk was nice

Cons: they overcharged me by double

Pros: Good car. Staff at the car park collection point very helpful

Cons: Agent who served me, in the terminal, was a bit frosty because I didn’t want to purchase any extras

Pros: It was a superb car although small scratches and a dirty boot

Cons: Several people were struggling to find a space to return their hire cars.

Pros: Nothing

Cons: Terrible service young man named Ivan would not give us a car unless we took out their insurance, which we had already bought previously from discover cars when booked previously

Pros: Car was good quality and the package was reasonable if unexpected

Cons: The surprise that the final cost was nothing like the cost of the package booked via the broker/agent

Pros: Quick pick up and return. Staff friendly & helpful. Good clean car provided

Cons: Didn't realise had to pay another excess ins has I had already paid you the maximum

Pros: Pick up was poor because the agent was silent hardly spoke a word very grumpy he was under pressure but no need for this .

Cons: Nothing

Pros: Overall I got a car an was able to use it, at no point during the booking was I made aware of any extra cost involved which I ended up paying.

Cons: Dropping the car off.

Pros: The car we paid a lot of money for drove nice

Cons: Upon arrival we showed our email stating we paid for full insurance through discover cars which I was then told this means nothing as does not cover their cars so we had to pay 170 euro to get full cover when we had already paid 65 euro to book, we questioned goldcrest and they told us to be realistic about the booking and we could not really thing we could book a car for the price discovercars charge!! This was a complete rip off and such bad service.

Pros: no hassle at pick up

Cons: car was not clean. lots of damage some not shown on paperwork. I may be liable for it

Pros: Was told it was a new car. Got to car & the list of bump, scratches was such we were there for 20mins trying to take pics of them all!!!!

Cons: On return the guys was trying to match the bumps/ scatches to the form. Found 2 he said were new. Luckily we had photos to show they were not!! He then said we should have gone & reported them!! There were so many we just didnt know they were not on HIS form!! Once we had proof we were ok. But it felt like a shake down!!!!!!

Pros: Would not except the insurance I got

Cons: Tried to get me to upgrade for more money

Cons: hard sell of many other product insistant and possibly agressive pushing of extras

Pros: The value for money. Harina was amazing on the desk when I got to her

Cons: The queue was horrendous at the airport

Pros: cleanliness

Cons: rip off low mileage allowance and insurnce via discovercar not accepted

Pros: Nothing ( as they wouldn't accept our own insurance ) they just wouldn't have it.

Cons: I suppose the service could be better, and actually accept the customers insurance instead of the brow beating TO ACCEPT THERE POLICY, instead had to pay an extra 200€ on top of car rental.

Pros: The car was good and very clean

Cons: Everything mentioned above

Cons: The additional charges of €30 to speed up collecting. Also additional costs to rent car

Pros: Drop off was very quick and easy.

Cons: Pick up took over an hour and the car was damaged on almost every panel.

Pros: Scam as they clearly have hidden fees. People around me had the same issue, they paid protection services in the aggregators and were surprised they have to pay again for sonething they believed have paid already. Also, the agents clearly know it’s a scam and told to next time book directly as their policy is to clearly make customers pay extra no matter what.

Cons: Their policy of car fleet has unethical business practices as smaller and cheaper cars are all manuals while automatic transmission cars are big and expensive.

Pros: we did get a car that was OK

Cons: car pick up took way, way to long. overcrowded. staff continually trying to sell extra insurance when already pre arranged.

Pros: The agent at the desk was very helpful in finding the right car for me.

Cons: The airport pick up desk was very busy when I got there. So I had to wait quite a long time.

Pros: Price was good , but customer service is shocking

Cons: On return a scratch was identified, which was there on collection but not recorded. They marked it as damaged , yet ignored other marks that you could see. Then they told me I hadn't taken out insurance with them , the insurance is with discover cars

Pros: Quick

Cons: Pushing additional insurance that I didn’t need

Pros: All excellent apart from agent trying very hard to sell okmobility.com insurance when I already had one.

Pros: Nothing, ruined the overall feel of my holiday

Cons: They are trying to blame me for something I didn't do.

Cons: Tried to get money out of me at the end by pointing out marks on the car that already existed - luckily I had proof (photos and video) that it was there when I picked it up

Cons: Slow at xhecking the vehicles out, some customer prioritized over others, not clearly visible ticketing desk. Had to wait around 40 minutes in a queue.

Pros: they performed the minimum expected

Pros: Nothing. Never using them again. Tried very hard to upsell me a larger car that I did not want. ThenBasically refused to let me have the car unless I paid an extra € 200 for insurance. Said if I did not, there would be significant inspections before and after rental which would severely delay the process, and that I would certainly be charged for even very small damages. I was told their insurance requirements had changed since I made the booking and that the excess on the policy was now €3000.

Pros: Easy return.

Cons: Was all fine.

Pros: Irene was very nice at the interview. Last time a tall, big colleague tried to sell me insurance at all costs, even though I already had insurance, he was not nice, he was extremely arrogant and unintelligent.

Cons: Today when I returned the car there was nothing wrong with it but an old colleague wanted to find something wrong. What he wrote was false, there were no scratches or defects anywhere on the car. I didn't even sign anything because I returned the car without any scratches, if there was anything on it, it was after I returned it!!!!

Cons: When I returned the car this morning I was told that I scratched the paint work. It was old scratch.

Pros: Deposit returned straightaway. Quick return process.

Cons: Very slow collection experience. Highly pressurised additional insurance and car upgrade selling.

Pros: All aspects very very good, i always try to look for goldcar even while i’m the highest level participant at some of the competitors due to creditcard.

Pros: Very good

Cons: Good cars

Pros: price/quality

Cons: clean the windows inside

Pros: Good help and service provided by the agent at the desk.

Cons: Car could be closer to what was booked.

Pros: Quick efficient check in. Not too busy and simple to find.

Cons: Car seats only come in 2 sizes neither of which was ideal. Large seats only fits as forward facing when using the isofix points. No information of support on how to fit correctly to a car we have never seen before. Nobody does car handover check to show how everything works or to verify the condition report.

Pros: Easy drop off, no pressure sell

Cons: Over half an hour wait to pick up the car

Cons: car was very dirty and had a lot of damage

Cons: The Gold Car employee made me pay for additional car insurance which was much more expensive than discovery cars. He claimed he didn't know what was in the already paid insurance

Pros: Great car, clean and well-functioning.

Cons: You need to review your terms and agreements with your partners, GOLDCAR in this case. As they are continuously trying to charge people more money on the spot for various reasons. One of the big issues was them refunding 114 EUR less to my bank account from my deposit with no justification.

Pros: Nothing

Cons: Car was substandard 15 minutes into the drive all the warning lights came on and speedometer stopped working rang gold car had to swap car at corvera airport wasting my holiday time and charged another deposit on second car when no asked why the lady said in case I caused the damage going off road which was impossible I had only left the airport and driven on the Ap7 no potholes or bumps were incurred at time of pick up you can see with the damage on the car it was substandard

Pros: Efficient dropping off the car

Cons: fuss about a more expensive car and more insurance

Pros: Very good

Cons: Nothing

Pros: We always use goldcar. It’s always spot on

Cons: The attitude of the agent at the desk when I declined the additional insurance(as I have my own separate cover) was shocking. She became aggressive and threatened to cancel my hire contract

Cons: Beweerde dat prijs exclusief verzekering was en probeerde verzekering aan te smeren!!! heb geweigerd. Moest wel na lange discussie 5 EUR meer betalen, zogezegd een verplichte taks, anders kreeg ik niet de sleutels. Zeer onbeleefde dame aan de desk. Heb ook 10 minuten moeten wachten omdat ik iets te vroeg mij aanbood aan desk! Best dus op uw hoede zijn met GOLDCAR. Ikzelf zal er nooit meer een auto huren.

Pros: Easy

Cons: All Went well

Pros: When there was a problem identified with the car, the representative was excellent at resolving the problem.

Cons: The first car was in poor condition, with significant amounts of damage in the car not previously documented prior to us picking it up. This could have lead us to be billed a significant amount if we had not checked the car thoroughly.

Pros: The car was dirty when we picked it up and the performance of the car was really bad. Had to go up hills in first gear it really didn’t run properly.

Pros: Busy but efficient car collection. Fast car drop off.

Cons: Pushy insurance selling tactics. "fear" used to sell. uncompetitive insurance rates

Pros: Very swift service at desk

Pros: Clean car and easy drop off

Cons: Tried to sell me all their insurance and tried to say my credit card was blocked to I would buy their insurance again as don't need a deposit then Once I showed them card worked having g to buy a bottle of water with it, it then miraculously worked

Cons: Worst car rental experience ever. The car smelled like a wet dog and the car it self looked like a I just came out of a car crash. Will most likely not rent from you ever again.

Pros: Easy to collect, pick up and drop off the car.

Cons: Needs to be clearer in terms of what is covered and what isn't. I was charged an extra £140 for some type of insurance when it appears I didn't need it hence why I scored the overall value for money lower.

Pros: The car was good and accessibility from the terminal to car hire location was good.

Cons: The man he dealt with my booking did not explain the fees correctly and resulted me paying almost double the agreed rate. The deposit amount has not been refunded to my card. The car was not that clean inside or out.

Pros: Swift and easy to return car.

Cons: Very little information about where to collect car from once paid at the desk, wasn't clear at all. When found car it had very visible damage along one side door, which was already declared but wasn't a good look. Quite a few minor marks all over the car and high mileage.

Pros: Good value for money

Cons: Rediculously long wait times at both collection and drop off

Pros: Very well organized rental company, despite the big amount of customers in this destination.

Cons: All was OK.

Pros: Nothing

Cons: Extra add on payments when we arrived, putting us in debt Long queues at check-in, stood waiting for over an hour Woman’s attitude was poor and unhelpful Long time waiting to have car checked upon return

Cons: Terrible customer service. They also took an unauthorised payment a week after the rental had finished.

Pros: Nothing. Even calling helpline was a negative experience.

Cons: I was double charged, first by Discover Cars, without them I would not go to Goldcars and then by your assistant who made me sign a contract with full cover, not deducting 188 Euro I p[aid to Discover Cars platform. I hope I will get this money back. If not, 10 days loan of a Ford Puma would be 518 Euro. The car had dents all over the body. I was quite stressed when picking it up at 10 pm, without any assistance from the desk on the 2nd floor of Rent a car parking. Your care only for revenue.

Cons: We slept in the airport for 4 hrs with our 2 children awaiting goldcar to open to tell us rhey couldnt accomodate us and i had wasted money on a car that was not there.

Pros: Adrian at Gold car was extremely efficient and welcoming as always as we are a returning customer! Thankyou

Pros: Quick service when dropping car off

Cons: Pressured into buying insurance when I already took out insurance with discover car. Nobody explains anything. Pressure selling

Pros: Nothing, disgraceful

Cons: After going to the counter when my number was called I was told I would have to go back in the queue because I had booked through a rental agent. If I paid 40 euro I could be seen straight away. After waiting again I was shown different cars which I was pressured into which were more expensive which I didn't want. I was then told because I booked through an agency the fully com insurance wouldn't cover me. I then had to pay more for insurance. My 150 euro car ended up costing me 460 euro.

Pros: Can’t fault Goldcar, they did their best and we did take another booking out with them. Our issue is with DiscoverCars and their cancellation policy.

Cons: Nothing.

Pros: On our second rental on 8th June we got a very pleasant assistant.

Cons: We had huge queues to wait while we observed people claiming they would never use Goldcar again. We didn’t opt for extra insurance on 8th June as we had our own and were still feeling bad because we paid an unnecessary insurance expense of €206 when we rented on 23rd May. We were charged €218 for a scratch on the underside of the front bumper that we did not cause and have to pay because we cannot prove we didn’t do it. We don’t blame the staff we met, they were doing their job. We blame Goldcar

Pros: Sonia was very helpful when I collected the car. Service was very good.

Cons: The car had not been washed prior to collection.

Pros: idiots scammers

Pros: ?

Cons: Baliemedewerkster (Irene) van Goldcar op Alicante, wijzigde om onbekende redenen de al in jan. '24 gedane boeking. Zou bij Pick up niet € 509 maar € 234,20 dienen te betalen. (In Jan was vooraf al €99,04 aanbetaald) Zie Booking nr. DC-7013451 d. d. 18 jan' 24. Ik wens dan ook een refund van € 509 minus € 234,20 = € 274,80 te ontvangen!

Pros: The Second Lady who served me and was polite and professional

Cons: The first “lady” who was rude and not very customer focused

Pros: Nothing, rude staff. Over 2 hours waiting at Alicante airport to collect the car, ridiculous ticket queue system and a complete rip off charging rate for insurance which we thought we had already booked and paid for (with evidence) but were told it was invalid and had to purchase theirs!

Cons: All of the above. Do not use Goldcar.

Pros: Efficient and friendly service provided by Anna at the desk on arrival. Only had to wait a few minutes, all desks were manned. New car excellent condition. No problems on returning the car.

Pros: Location of service desk, location of collection point, ease of collection and drop off and friendliness of staff.

Cons: Pushing additional insurance at sales desk and waiting times for collection.

Pros: Everyone knew what they were doing and passed you to next point with easy to follow instructions

Cons: The wait to see representatives to collect keys

Pros: Reading negative reviews I was nervous, no need for that. Everything went well, smooth service and great quality new car.

Pros: I gave nothing positive so say about the experience whatsover, except perhaps the second staff member showed me some understanding and sorted my problems quickly

Cons: First lady I spoke to was impatient and rude when I couldn't understand what she was telling me, i was in tears and she lost her temper and gave me a car which was unsuitable, I returned the keys and a nice gentleman with more empathy changed the car for me. I still have no idea what the car rental cost me overall

Pros: Cheap and easy to get car

Pros: My only issue is the contract was for in the region of £135. Ended up paying £143+

Pros: Muy conveniente y profesional

Cons: Amables y profesionales

Pros: It's well staffed and reasonably efficient

Cons: There is a bit of a queue at the pick up

Pros: prompt

Cons: car very high mileage with lots of scratches

Cons: Saknades gps

Pros: I had booked an electric car by mistake but staff made it easy to change. I missed the petrol station on the way into the airport but the Goldcar representative put the nearest petrol station into my phone so I dnidn't have to pay excess charges.

Cons: Insurance is very confusing. I thought I had paid for it, but I'd only paid for excess insurance, or something like that. So the rental suddenly became much more expensive than planned. Also I'd managed to book an electric car , rather than a petrol, so I'm assuming the website isn't that clear?

Pros: Once I got to the desk the exchange was quick

Cons: Could be made clearer to take a ticket to be served

Cons: Had about 20 minute wait to be served at the counter I was put under pressure to buy insurance and accused of laughing at the hire agent

Pros: Used before so already have our details

Cons: Lots more to pay other than what was on the original paperwork, spent a lot of time disagreeing but still ended up paying them extra to what I was quoted on my paperwork, then car had marks that wasn’t listed on graph so had to get someone to check over before we left airport and amend the damage details of the car .

Cons: 1 hour and a half before picking up the car !!! Didn't get a Toyota as planned but a FIAT Panda. Got a message of flat tyre on the dashboard. But this message was wrong. I checked on a gas station, no pressure was missing. I had to "reset" the car computer to erase this message.

Pros: Helpful and efficient

Cons: There was a pack of opened crisps over the back seat when we picked it up and it also smelt of cigarette smoke.

Cons: As above comment

Pros: Nothing, the impolite employ ruined all experience

Cons: no spare tyre

Pros: Friendly staff at both collection and return. Immediate confirmation of contract received by email at start and end of rental.

Pros: Speedy check in withstraightforward procedure

Cons: Car hire booked to commence at 17.30 - turned away at the desk at 17.00 because we were early. No other car hirers have ever done this.

Pros: nieuwe wagen snelle service

Cons: geen water in ruitensproeier aanwezig

Cons: Car was extremely bartered and inside car was also damaged. Wait at desk was very long - this could be because at that time Goldcar had best priced rental cars so there were many people waiting. Need to look at automating process. Although I am a Goldcar member I was not able to Booking.com online to Goldcar from my Discovercars link as it did not work. This meant waiting around 45-60 mins in terminal to be seen.

Pros: The agent understood the English

Cons: The car model was not the same as described on the booking, I was asked to pay significantly more money.

Pros: Easy in-terminal pick up

Pros: Could not provide a car

Cons: Very disappointed

Pros: Good value for money, pick up and drop off great

Cons: Continually encouraged to take out the excess insurance, I must have say no on three occasions.

Cons: Non respect des modalités et des conditions de réservation. Augmentation du montant de la location. Pas tenu compte de l'acompte versé à Discovercars.

Cons: Attitude, persistent upsell. Waiting time. Why have a base price if its not good enough for you to use and the next level of cover is required? The experience has reulted in not using Goldcar again which is a shame as the vehicle and check out staff were great?

Pros: Very pleasant,no hassle.

Cons: Slow Queue at check in. Poorly signage to car bay. So dark in that part of the garage was unable to check car for pre- existing damage or paint scratches. Found some after having left the rental facility, too late to document. On return was met by a surly operative who tried to say that there was a paint scratch where clearly there was not. Argued with him until he relented. No word of extra charges and he said everything was OK. On return home have.had an email to say GOLDCAR charging me €54 .

Pros: Helpful, polite friendly staff. Very good deal on car hire. Ease of pick up and drop off.

Pros: Pleasantly surprised by whole operation. Car pick up and return was easy and relatively fast. Car itself ( Peugeot 208) was economical and clean.

Cons: White a long wait in airport to complete docs.

Pros: Price

Cons: Collecting car took 45 minutes waiting

Pros: Prima service bij de ophaalbalie in de garage. Er was meer schade aan de auto dan in het contract opgenomen. Keurig geholpen toen

Cons: Meneer aan balie in terminal was niet aardig en zelfs bot tegen ons toen ik iets vroeg. Later heb ik mijn vrgen gesteld aan de balie in de garage waar we de auto ophaalden en toen werd ik super geholpen.

Pros: New car

Cons: Everything pretty much Fleaced on the insurance,not helpful when there was a booking issue with discover cars. Took over 2 hrs to sort my car.

Cons: I didn't understand until I got home that I paid way to much for the car for a week. I thought I had paid for the car through discovercars having paid €53 then it cost another €250 on top of that. Far to expensive

Pros: Efficiency

Cons: Car received was old (62,000 km) Having to purchase additional insurance even though I had an independent premium excess policy

Pros: Easy to locate and drop off car

Cons: Tried to sell me more expensive car and then to make me pay for very expensive insurance

Pros: Awful - really unhelpful staff member. Quite rude and off hand.

Cons: Told we had booked wrong car despite having number of people and luggage as indicated on website booking. More or less forced to get larger car at cost of around 17 euro per day - then told we had inadequate insurance then had to pay further 200+ euros again under threat if car damaged etc. said insurance bought through your company was invalid. After travelling around 8 hours and tired not what we needed. Will never use your company or Gold Cars ever again

Pros: Nothing, totally get you when you arrive by the short and curlys

Cons: Nothing

Pros: Team very efficient

Cons: Did not explain the hidden costs associated with insurance.