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Goldcar at Alicante Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: All very smooth
Pros: Nothing wrong with staff: company policy by faceless people as per normal. Management these days is a joke. They hide,lie, prevaricate and so should be made to implement their obscene and ridiculous policies and explain to the public.
Cons: Service fine management unseen and crap
Cons: Hard sell, telling me my full insurance is only covered upto £2500 and not covered for full amount of car. Wasn't going to hand car over. Doing the hard sell on me. Took ages until I agreed. Also 2 weeks later rang up as still not Ben refunded the €98 euros on the full tank that I returned full. Telling me on phone can take up to 30 days. Now 32 days still no refund. Keeping me hanging on the phone today on auto service until my safety credit buffer has ran out. So now can't even speak to them
Pros: Front desk at pick up
Cons: Front desk at drop off
Pros: Nothing. I was shocked I had to pay double the price I was shown on the website. Although I did get my eightysomething euros backthe next day.
Cons: Too expensive. They also wanted me to take a fancier car and charge even more. Over 700€ for 18 days is just too much.
Pros: Aside from the experience picking it up, it was a nice car, clean, and easy to find both on pick up and drop off.
Cons: The horrible lady who flatly refused to give us the car as described and told us to use another company!
Pros: Easy drop off
Cons: Car was not ready at agreed collection time
Pros: Absolutely not
Cons: Agent on main desk upselling. Then agent at collection. There were marks on the car not noted on the inspection sheet. They refused to come and see the car and marks at collection but insisted I moved it to them before we agreed on any condition and record. Very un helpful and rude to my partner.
Pros: Decent car provided however goldcar staff attitude was awful. This changed as soon as I declined the additional insurance cover as I have my own. They mumbled to each other in Spanish whilst looking at me which was disgraceful.
Cons: Staff attitude. Staff customer service. I usually use another car provider but I will not be using goldcar again. They also tried to sell me another car which was bigger for €100. I declined this but it turned it they actually gave this to my family member who joined us on holiday for no extra cost. And that ‘better’ car had a smaller boot and scathes all over it. My hire car was perfect just a shame the staff on site at the rental desk were unpleasant.
Cons: had to wait for over an hour at the airport to be served to collect the car. Car received had lots of damage unrecorded on the paperwork including heavily dented rear door, rear quarter They are now trying to charge me 150 euro deep cleaning fee for the interior rear seats that were never sat in. I have since read this is common with gold car, they are obviously running a scam, very disappointed company's like this are allowed to operate on discover cars
Pros: Sehr nette Mitarbeiter, die trotz Sprachschwierigkeiten stets bemüht waren zu helfen.
Cons: Die Zusatzversicherungen sind sehr hoch und teilweise teurer als der Mietwagen selbst
Cons: They are charging me for damage and cleanliness of the car when I left it in exactly the same condition I picked it up in. I only drove it to and from Alicante airport to my apartment and had no issues. There was no one to sign off the car with when I returned it and they have used this as an excuse to make up damages not caused by me. It is disgusting corporate behaviour.
Pros: Efficient and friendly
Cons: Ticket machine was confusing
Cons: the deposit increased for unclear reason
Pros: Good and fast service
Pros: Nothing, hidden charges not stated when booking. Paid “extra” for the waiver cover to be told when picking up the car they want even more money before we got the car. In total for 3 days what should have been near £70 quoted online they wanted over £300 at the pick up desk. And if we didn’t pay that they wanted a refundable deposit of £1200! Safe to say we got a taxi to our resort instead.
Cons: Nothing. It spoilt our holiday not being able to have a car as planned.
Cons: First time I have had pressure to take all inclusive insurance. Felt that agent's pressure was rude. On previous occasions agents accepted the booking I had made.
Pros: Took too long to collect car, ordered and automatic mid size suv but got a Manual small suv
Cons: Too much information thrown at me while collecting car - took a £150 deposit for fuel so if I hadn’t returned it with full tank I wouldn’t get deposit back
Pros: The car was ready for us arriving
Cons: They were pushing and kept trying to get me to take out additional cover at my expense. Then I handed back the car and they have tried to make me pay for damage that was on the car when we were issued with it. My booking was for 480km and I did less than 150km for the full hire, they are now also trying to charge me for extra mileage that didn't take place really not happy
Cons: The company are trying to charge me for damage I didn’t do to the car. Reading reviews online, this is the norm. In addition, they gave me a smaller car than the one I had paid for.
Pros: finding the desk in the airport
Cons: Taking my deposits as previously stated for no good reason
Pros: Good all round
Cons: i had a parking fine and the help they gave was useless i spent 2days ringing spain to find out how to pay
Pros: Straight forward collection and drop off, a slight wait at the desk due to number of people picking up cars but ticket system made it simpler than standing in a queue.
Cons: I booked a golf of similar and ended up with an Astra which had quite a lot of damage to it. There was obviously a fault with the engine and I was expecting it to break down at any second however had already committed to the hour long drive on the motorway when I discovered it so couldn’t return it.
Pros: Nothing…. Feel like I’ve been duped and have told others never to use them!
Cons: As above
Cons: There was a scratch on the car i had to report during pickup. If i don't look around, i would have been charged for that.
Pros: Significant wait (30 mins +) for desk but once at desk very efficient
Cons: Initial wait. Hard sell on upgrade and insurance
Cons: When picking up the car the lady was quite rude and tried to get us to take out extra insurance with them although I told her we already had it through discover cars. She said that wouldn’t cover us so I read out the statement from the email. She wasn’t happy and literally threw the key at me and told me the bay it should be Parked in. To 25 mins to find the car.
Pros: The car itself was excellent
Cons: The people at Goldcar were incredibly rude, told lies, used bullying tactics to apply pressure, tried to charge more money and generally very unpleasant to deal with. Never again!
Pros: Original prices was tripled when at airport with no explanation why and no chance to discuss either pay and take the car or don’t have a car. Shocking. Ruined my Trip!
Cons: Original prices was tripled when at airport with no explanation why and no chance to discuss either pay and take the car or don’t have a car. Shocking. Ruined my Trip!
Pros: Friendly staff. Very efficient.
Cons: Aggressive overselling of insurance. Made me and other users feel robbed by them
Pros: Leaving it back
Cons: I was told at reception that the insurance I bought from Discover Cars at £45 was no good and if the car broke down I would have to make my own way back to Alicante Airport. I was staying in Cartagena 120 km from the airport. Not the most comforting news having already bought insurance that as receptionist says was no good
Cons: Was told I could not have the car unless I took their £1400 insurance. I was charged £130 for fuel and then charged another £130 for bringing it back with no fuel in it.
Pros: I lost my bank card on the plane, I was travelling alone and was left totally stranded.
Cons: Disgraceful leaving me without any form of transport and no help to resolve my awful situation
Pros: Time spent for leaving the car
Cons: Time to get the car
Pros: The assistant was very helpful and found us a suitable car quickly.
Cons: It took over and hour to complete our new booking due to the printing system being down so we could not sign our new hire contract.
Pros: The assistant was very helpful and found the a a replacement vehicle immediately. Unfortunately there was an issue with the printing machines on collection, which meant it took an hour to wait to print our new contracts.
Cons: Due to the incorrect advertising on the discover card website, we were left having to rebook 2 bookings (we had made 2 separate bookings for 2 vehicles to cover 7 passengers and 5 suitcases) this meant we were faced with additional costs before even starting the holiday.
Pros: Nothing charged twice for insurance rubbish
Cons: Nothing charged twice for insurance rubbish
Cons: after I declined the offer of upgrade car plus cost and their expensive additional insurance, lady who served me became rude and abrupt
Cons: Supplied me with a poor quality car, and then told me I had scratched the back door, and scratched was not even visible by naked eye, without their bright light shining on it. What a con.
Pros: Not a lot
Cons: Pressure selling for extra insurance would not take no for an answer saying the extra cover I had purchased from you was useless and I had to get cover from them Most people I’m sure would have panicked but I’ve been in the motor trade for over 40 years the amount he wanted for 7 days insurance was 200 euros on top of what I’d paid for the car and your extra cover pressure selling at its very worse I have ever experienced
Pros: quick pick up at the airport
Cons: R That the company are going back to there old ways, of hard sell to the customer of their insurance.
Pros: I found Miguel at the pickup desk very helpful and friendly and the staff at the drop off point were also very helpful and friendly.
Pros: The value for money was brilliant with discovery cars. We got a soft top which was a nice surprise.
Cons: We were not told we would have to leave a deposit for the fuel, on the paperwork it stated that it was only for the car. When dropping off the car we were told that we had done one of the scratches, luckily we had taken photos of each scratch so could prove that we hadn’t done the scratch. The boot was not big enough for a suitcase either and the car was not clean, there was a dirty tissue that had been left down one of the seats and the back seats were not clean.
Pros: Quick and efficient. Easy to find car
Cons: Hard sell on insurance - even after saying I didn’t want it
Pros: Gold car was ok.
Pros: Courteous staff, explained fully why additional insurance was required
Pros: Nice car
Cons: Initial price is nice but not transparant about additional costs
Cons: Being ripped off!! This should be put on RIP off Britain program so We are all aware to stay clear from Gold Car
Pros: Gold car was great I assumed I had paid discovery full insurance but Gold car advised it was only third party. I had to pay an extra €89
Pros: The lady we dealt with was most helpful, Elizabeth I think her name was.
Cons: They pretty much stole hundreds of euros from me.
Cons: They were rude about our booking with Discovercars.com. They did not accept our english insurance, forcing us to pay for their insurance.
Cons: The lady serving us knew nothing about the process we had used to rent a car, and was so unempathetic. They start seemingly asking for more money for charges they do not tell you about prior to renting. They are shit.
Pros: Reasonably quick
Pros: Terrible customer service - DO NOT USE
Cons: Hard sell to take up extra insurance x4 price we booked. Told we would ‘not be insured’ A legal prerequisite to drive?! 2. if we didn’t take it we would be entitled to 300 km only and charged a lot should go over - until I showed her the paperwork showing it had a minimum of 600km each rental period - she still insisted her system was right and adamant we would get charged. Upon return, told we would need to pay extra clean charge as it had sand in- we took 1 minute to wipe away.
Cons: there was quite a big queue to pick up car so took about 30-40min
Cons: The car had a puncture shortly after leaving the airport and although we did get an emergency repair it was obvious by the state of the tyre that it was negligent and dangerous and shouldn’t have been allowed on the road.
Pros: OK BIT SLOW PICK UP
Cons: Person on desk was aggressive, and most instant I should take out more insurance and extra km (I did not even use the allowed 600 km which came with the car). I will hire from another company next mouth when in Spain.
Pros: quality of car for price
Cons: Long wait at booking desk - "threat" of paying for very minor damage to car therefore spending some time examining the car for non-recorded minor scratches
Pros: personal amable
Cons: faltaba personal en la ventanilla . tuve que esperar un poco , pero todo le demas muy bien
Cons: Was charged extra on collection to cover insurance and over charged for fuel when car returned.
Cons: pressurised insurance sale.
Pros: I have nothing to say
Cons: I have been charged for petroleum and was told I would be reimbursed if I filled the car back up which I did. Getting the car was unbelievable. Bad Next time will go with another company Thought it was €100 I have ended up paying €315 I am not a happy customer this was. For 5 days have always recommended you I will not just tell people not to go near you
Pros: Service provided by Anna at the desk
Cons: Time need it to pick up the car. Anna explained the reason
Pros: Everything went very well
Pros: Probably the worst service I’ve ever received from a car hire place. Only pair I’ve thing was that the car was nice, but without a doubt not worth the £300+ I spent on it.
Cons: Very, very pushy receptionist who insisted I got the full cover insurance even though I didn’t need it and had already paid for insurance.
Pros: The car itself was excellent and checking the car in was very swift and efficient.
Cons: Que to check in for the car, only two agents and eight people waiting .
Pros: The car was in very good condition and easy to handle.
Cons: Staff were very rude and aggressive. their marketing strategy and tone of voice were off-putting even though you wanted to upgrade, the way they communicated the information was very unprofessional.
Pros: car is good
Cons: i almost didnt get the car, because the guy dont want to accept my malaysia diving license, depite my license already got translation in english, and i already confirm that with goldcar facebook customer service.
Pros: Money making above and beyond charged for 2 lots off car insurance!!
Pros: Good when car was returned as rep checked it all over
Cons: When checking in to collect keys rep was not very amiable as I didn't want to take out the full insurance. Very abrupt.
Pros: very helpful.
Cons: no dislikes
Cons: They charged an extra 179 euros for insurance
Pros: fast and efficient
Cons: Everything. They were terrible
Cons: The fact they take all these deposits and then steal them with stupid reasons!
Pros: Very little
Cons: Length of time to pick car up - an hour and a half. Vague instructions on where to find vehicle. Considerable no. of scuffs and scratches on the vehicle - spent over 10 mins ensuring that photos taken of each mark. Quoted £43.15 for the period of car hire but have ended up paying £61.65 . Fuel policy is full to full and they collect cost on credit card and supposedly give refund when vehicle returned with full tank. This was done but not full refund given.
Pros: Did not get any car
Pros: Easy to find
Cons: Extra charges which wasn’t notified to me when I picked it up. But weirdly every other potential charge was!!
Pros: Efficient and friendly service at the rental desk by Georgia. Much shorter wait than usual. Car in good condition and fitted as standard with GPS and other features.
Pros: Awful won't use them or recommend them to anyone
Pros: Very professional.
Cons: Very particular with damages to the car and trying to sell the additional insurance.
Pros: The car was nice
Cons: Was told our car wasn’t available so had to pay €50 more for a different car. The man tried to tell us our insurance was inadequate even though we’d payed for it online. Then was very rude when we refused to buy more insurance. Then tried to take more money than agreed! Gold car very bad!
Pros: The lady that served me was polite and efficient
Cons: It took well over an hour in the queue before being served🤔🥲
Pros: Car hire price was fair. Easy to find Goldcar in airport.
Cons: Unwanted sales pressure to take out Goldcar insurance that I already had. Was told to leave plenty time when returning car as the would give it extra inspection for not taking out extra insurance. This didn’t happen the guy at returns was nice and efficient.
Pros: I will never use gold car again and because I had such a horrific experience I won’t ever use a 3rd party like yourselves either. So improve your comms re insurance you have lost a customer which is a shame your website was good and easy to use and I liked the choice you provided
Cons: The agent screaming at me to buy insurance and trying to intimidate me . For example sign here you are taking the car with no insurance and we will be charging you £1400 when you return the car.
Pros: Quick drop off.
Cons: Contradictory advice re the Insurance cover I'd purchased.
Pros: The car
Cons: The hard selling of extra insurance when picking up the car
Pros: Happy with the car and price.
Cons: When I made my online booking I choose to pay extra to have Full Coverage insurance, however at the collection desk the agent spent about 20 minutes telling me I was not fully covered and wanted me to pay an additional €250 I refused and showed the documents where I had paid for Full coverage. She said that wasn't enough. I was confused as I would never drive a car unless I was fully protected. Everything else was good but this persistent from the agent became very annoying.
Pros: Efficient and friendly.
Pros: Fast and friendly
Cons: Small car for its categoey
Pros: Fast friendly and easy
Pros: Everything about apart from insurance hard sell
Cons: Insurance hard sell even though id taken out full insurance
Cons: Trying to get you to buy more insurance when you already have added extra
Pros: Car was clean.
Cons: Wait time was excessive PLUS additional cost of expression service.
Pros: I had read many not very good reviews but to be honest I had a good experience. Also very good value.
Cons: Only that I had to part with a lot of money before I could take the car. But I had it back within two days of dropping off.
Cons: Took too long, over 1.5 hours. So many additional hidden charges, was made to pay for insurance twice!! Once with Discover cars and the other with Goldcar. There was a ‘new business’ charge of over 40 euros which I didn’t understand. It was a bad start to the holiday
Pros: The booking in online
Cons: Time spent queuing the fact we’d bought full insurance coverage but Goldcar representative very aggressively told me we were not covered and tried continually sell me full cover. Despite having checked in online still took passport and driving licence details
Cons: Slightly annoying scratch survey. It would be much better to look at the car with an agent when you pick up (like they do at drop off) to inspect for scratches. It feels very ‘forensic’ when you drop off, whereas upon pick up you’re left to it yourself. Which feels a little unfair and like you’re setting us up to miss things.
Pros: In the end after spending 2 hours at the agents desk and then going back the next morning - I received the
Cons: Client service agents were pushy trying to sell extra insurance and tried to get everyone to pay a late fee of 60 euros due to customs delays. On checking the car they gave me I noticed it had a damaged wing mirror and the agents tried to blame me for this and attempted to charge my CC for extra excess cover. Finally after 2 hrs I was given an old Mokka mini SUV which not at all up to standard. This was not a great experience.
Cons: I will never use Goldcar again. The agent was rude and aggressive when trying to tell us we didn’t have adequate insurance through Discover Cars additional policy - I would consider Discover Cars don’t use them as they slag off your insurance and booking procedures. Not a good mutual business relationship.
Pros: All very good
Cons: The cars satnav didnt work
Cons: They forced me to add many extra expences. Extra insuranse for 300 euros. 100 euro for gas. I returned it full, but no refund. Very close to criminals.
Cons: Waiting time for collection
Cons: Ripped us off for damage that we did not notice when picking up the car wich was underneath the chassis
Cons: Rude ignorant crooks
Cons: Not accepting my full cover what I bought online
Pros: They didn't hassle us to get extra insurance
Pros: Nice clear car
Cons: Told that full insurance via Discover cars was not valid and that on top the basic insurance i would have to leave a Euro 2,000 for 1 month. Therefore i have paid the extra euro 95 for the all inclusive insurance+ petrol deposit . The later, 1 week after i am still waiting to be reimbursed. Very disappointing from Goldcar and i will never use them again
Pros: Good quality car and service
Pros: The relaxed atmosphere of the guys at the pickup office.
Cons: A bit pushy trying to get you to buy more insurance
Pros: They're fast
Cons: Drop box experience-i was charged for the gasoline i was supposed to use, but it was way too much
Cons: Had to pay an extra €25.00 per day for the full insurance option while adding through your site this option was checked and €90.00 had been paid for it. Not listed correctly on your site. Many discussions at the counter during car pick-up. The Goldcar lady even got angry during the discussion about this. Never rent from GoldCar again.
Pros: Nothing - read above
Cons: A complete rip off
Pros: Nothing...a load of shysters.....CRAP
Pros: Efficient and friendly
Cons: The car had so many bumps and scratches on it when we collected it. Worried we might be accused of causing them. Gold Car assured us that we would not.
Cons: Fin service hos Goldcar :) Men bilen havde defekt hjulleje så den larmede forfædeligt.
Pros: Gold car didn’t have the cat size I paid for so had to spend double the amount on a car I didn’t want.
Cons: They sold me extra insurance which I didn’t agree to until I noticed later. A car which was supposed to cost £300 needed up costing me £700
Cons: Goldcar didn't accept our booking with discovercars.com and forced us to make a new and much more expensive booking at the counter. The employee was rude and told us a bunch of lies about airport and environmental taxes. He didn't want to explain the cost when we asked for it. Never again Goldcar!!!!
Pros: Nothing they were extremely rude and the agent even laughed at me when I asked for his name. Shockingly bad.
Cons: Everything. They were extremely rude and the agent even laughed at me when I asked for his name. Shockingly bad.
Pros: Nothing! No service whatsoever.
Cons: We received zero service, help or car. All due to not having an international driving licence which is not stated in their T&C's.
Pros: Laura the car rental agent
Cons: The time picking up the car. Vehicle not ready for collection so had to wait for it to be prepared
Pros: Nice car
Cons: Hidden charges mount up, paid double with all the extra insurances and fuel deposits
Pros: We upgraded before we knew about the extra costs and got a brand new car so that was nice.
Cons: I didn’t I think they conned us out of money and Have not responded to us yet asked us to leave a review. We had to pay over £250 more than planned even though we showed the email saying we had already paid for extra car cover
Cons: Cost me far more than originally agreed
Cons: Did not mention or ask about taking insurance out , but when we looked at the receipt they had charged us €194 for full insurance that we had already paid for when making the online booking.
Pros: Nothing wrong with GoldCars
Cons: Everything wrong with DiscoverCars, as they sold me an expensive insurance that turned out be useless
Pros: On airport location
Cons: Pressure to pay EUR230 for additional insurance at Goldcar desk and poor condition of exterior and interior of car itself
Cons: I just asked a question and the service employee went into complete defense. It was a very unpleasant experience. For this person alone, I would never rent at gold at again.
Cons: Excessive fuel charges and arrogant behaviour of staff member, trying to insist on full insurance when it's not necessary
Pros: onsite office at airport complex and not having to wait for buses to take you off to the offices like OK Cars etc
Cons: office closes at 5pm now so you don't always get checked out in person, which is crucial so you know when the car was checked over and what you will be held responsible for
Cons: they keep the deposit far too long return office shut & instructions left on window not clear, so had to spend far longer going to main airport terminal to terminate the rental
Cons: not happy to be charged for insurance
Pros: Easy drop off
Cons: Hard attempted upsell of extra insurance. Agent repeatedly said they cannot rent the car without the extra insurance. Which turned out to be a lie in the end, because that's exactly what happened -- just CDW.
Pros: efficient and friendly
Cons: can't get hold of head office by phone, never answer
Pros: Tried to upgrade me making out it was complementary but wasnt.They gave us a car with scratches and dents eveywhere and told us they didn't need to check any damage on check out as it had do many marks.On return the office was shut so noone checked car back in with us.They the sent an email showing identical scratches to existing ones and trying to charge us 370 euros.Its a scam and you should not use them
Pros: Nothing at all have charged me for insurance I wasn’t told about and refusing to deal with this when I am writing to complain will never use again
Cons: Awful service and even worse dealing with the issues after the rental
Cons: I was overcharged by €100 and told to wait 15 mins when dropping off before someone could inspect and sign off.
Pros: Fraudulent charges
Cons: Fraudulent charges
Pros: value for money
Cons: I was conned by a dishonest member of staff, specific concern relates to the use of a diesel vehicle, I was deliberlatly misled by your staff member who asked me “are you ok with diesel” and I assuming that this was for your convenience at no point was I advised that there would be an extra charge levied. I did not request a diesel vehicle and did not want one and having used GoldCar many times I have never hired a diesel car from GoldCar. I am very disappointed that the issue of charges were
Pros: nothing, 30mins early so made us wait, although it took 15mins to checkin
Cons: service/attitude communication/lack of any response/ explaination of how to get out of the barrier or what to do on return. unclear fuel policy on paperwork and website explanation of what was being signed.
Cons: Was sold double insurance without my knowledge and fuel deposit not returned in full despite the tank being filled upfully.
Cons: The car was not full of fuel. I took a picture of the gage.. told the man on desk. But all he said was.. when you hire a car again bring back less fuel.. took car back full....
Pros: Ease of finding rental desk
Cons: Mario Vicente - he was extremely rude, I have actually lodged a complaint against this member of staff.
Cons: Rude member off staff when returning the car. I also believe we did not get put money back for the fuel. Full to full ??
Pros: The service is always friendly and helpful
Cons: Paying for express collection is a good way of increasing money for Goldcar, but is unfair on people with a holiday budget, NOT A GOOD IDEA. €35 is a lot of money for some people on top of everything else that is added to the final cost. We are not made of money, please try to be more helpful and less greedy
Pros: Drop off was easy
Cons: Big deposit of 1100 euros
Pros: Nothing. Rude scammers
Cons: I dropped the car off with no problems. 2 hours later as I was boarding my plane they emailed me with a bill for 580 euros and photos of scratches that weren't there when I left it. I believe this was because I hadn't taken out their own insurance but luckily took my own out for £17
Pros: Absolutely nothing.
Cons: We waited for 2 and a half hours at the Goldcar desk before we were able to collect our hire car. This is completely unacceptable and we waited for longer than the time it took to fly from Newcastle to Alicante!
Pros: Nice car, great condition
Cons: As above: Zero transparency Full of hidden costs - fuel/taxes/insurances No correlation with broker costs or insurance already purchased and no interest in checking. No room for negotiation - take it or leave it attitude A 2.5 hour wait to be served - after being sold "ease of in terminal rental" No refund on the the fuel charge to date despite handing the car back full-full Communication by email but no way to reply by email.
Pros: Efficient, accepted the extra damage to the car was there when I picked it up
Cons: Took ages at rental desk, not convinced they didn’t know about additional damage ( usual cash cow).
Pros: Collection staff great
Cons: During Coronavirus and unable to return car, the customer service has been awful, seriously unhelpful and negligent. Refused to send lorry to collect car as i am in quarantine. Took £1075 from my account even though they refused to collect car. Terrible and very stressful in an already difficult time.
Pros: quickly processed when eventually an agent became available
Cons: long wait at desk in arrivals hall
Pros: A good price.
Cons: Confusion over car park floor in the airport to find the car. It was actually an Inter Rent car which was parked on a different floor than Goldcar cars.
Cons: I didn’t like the way they tried to sell me access and damage waiver insurance when I already had my own and they said it was no good when I know that it actually is
Pros: easy pick up and drop back in terminal and good quality cars.
Cons: As explained earlier
Pros: Atrocious. Tried to charge multiple fees “fuel surcharge when no fuel provided”. There wasn’t a straight panel on vehicle, flagging up as service due, and we booked and paid for class B car, they didn’t have any and were fairly insistent we paid for an upgrade. Which we didn’t. Then wanted to charge for it being diesel but couldn’t provide a petrol car.
Pros: Staff responded quickly and positively to car condition problems at pick up
Cons: Major dispute ongoing as Goldcar debited credit card for full deposit when verbal and written agreement was to block card, then without askinging us, converted the charge to euros at their own low rate plus a 2% charge, then paid refund in euros resulting in a loss to us of over £55 when no transaction actually took place. Clearly a Goldcar scam on currency dealing.
Cons: Unclear depositing
Pros: Efficiency and Articulate agent
Cons: Had to pay extra insurance (€90) for 3 days, which I’d already paid to you or leave a deposit of €1000 which I didn’t have available. Really annoyed!!!!!!!!!
Pros: Absolutely nothing, worst company I haver ever dealt with in over 20 years
Cons: Always request more and more money for something different and they still haven't refunded my deposit
Pros: I thought the customer service was great, but the location of the rental desk and trying to find the car was a task.
Cons: They made me stand in line despite being first then wouldn't let me rent my car because of my USA license. I went to the next Booth and rented from Hertz
Pros: At the airport and the price
Cons: Car reaked of cigarette smoke.
Pros: The car and the efficiency of drop off
Cons: Bad explanation of that Strange Fuel policy... Worseless BILL (invoice).. I still don't know what I had to pay them because there was a scratch at my left-side back bumper caused by a person who didn't know how to parallel park (I am sure)...
Pros: The price
Cons: Not very friendly or service minded staff at the the pickup in alicante airport
Pros: Nice car. Nice service @ the counter. Easy.
Cons: The total price could be easier to find since the majority of the fee is added at pick up. Insurance etc...