Goldcar at Alicante Airport

Pros: I have nothing to say

Cons: I have been charged for petroleum and was told I would be reimbursed if I filled the car back up which I did. Getting the car was unbelievable. Bad Next time will go with another company Thought it was €100 I have ended up paying €315 I am not a happy customer this was. For 5 days have always recommended you I will not just tell people not to go near you

Pros: Service provided by Anna at the desk

Cons: Time need it to pick up the car. Anna explained the reason

Pros: Everything went very well

Cons: Nothing

Pros: Probably the worst service I’ve ever received from a car hire place. Only pair I’ve thing was that the car was nice, but without a doubt not worth the £300+ I spent on it.

Cons: Very, very pushy receptionist who insisted I got the full cover insurance even though I didn’t need it and had already paid for insurance.

Pros: The car itself was excellent and checking the car in was very swift and efficient.

Cons: Que to check in for the car, only two agents and eight people waiting .

Pros: The car was in very good condition and easy to handle.

Cons: Staff were very rude and aggressive. their marketing strategy and tone of voice were off-putting even though you wanted to upgrade, the way they communicated the information was very unprofessional.

Pros: car is good

Cons: i almost didnt get the car, because the guy dont want to accept my malaysia diving license, depite my license already got translation in english, and i already confirm that with goldcar facebook customer service.

Pros: Money making above and beyond charged for 2 lots off car insurance!!

Pros: Good when car was returned as rep checked it all over

Cons: When checking in to collect keys rep was not very amiable as I didn't want to take out the full insurance. Very abrupt.

Pros: very helpful.

Cons: Nothing

Pros: everything

Cons: no dislikes

Cons: They charged an extra 179 euros for insurance

Pros: fast and efficient

Pros: Nothing

Cons: Everything. They were terrible

Pros: Nothing

Cons: The fact they take all these deposits and then steal them with stupid reasons!

Pros: Very little

Cons: Length of time to pick car up - an hour and a half. Vague instructions on where to find vehicle. Considerable no. of scuffs and scratches on the vehicle - spent over 10 mins ensuring that photos taken of each mark. Quoted £43.15 for the period of car hire but have ended up paying £61.65 . Fuel policy is full to full and they collect cost on credit card and supposedly give refund when vehicle returned with full tank. This was done but not full refund given.

Pros: Did not get any car

Pros: Easy to find

Cons: Extra charges which wasn’t notified to me when I picked it up. But weirdly every other potential charge was!!

Pros: Efficient and friendly service at the rental desk by Georgia. Much shorter wait than usual. Car in good condition and fitted as standard with GPS and other features.

Pros: Awful won't use them or recommend them to anyone

Pros: Very professional.

Cons: Very particular with damages to the car and trying to sell the additional insurance.

Pros: The car was nice

Cons: Was told our car wasn’t available so had to pay €50 more for a different car. The man tried to tell us our insurance was inadequate even though we’d payed for it online. Then was very rude when we refused to buy more insurance. Then tried to take more money than agreed! Gold car very bad!

Pros: The lady that served me was polite and efficient

Cons: It took well over an hour in the queue before being served🤔🥲

Pros: Car hire price was fair. Easy to find Goldcar in airport.

Cons: Unwanted sales pressure to take out Goldcar insurance that I already had. Was told to leave plenty time when returning car as the would give it extra inspection for not taking out extra insurance. This didn’t happen the guy at returns was nice and efficient.

Pros: I will never use gold car again and because I had such a horrific experience I won’t ever use a 3rd party like yourselves either. So improve your comms re insurance you have lost a customer which is a shame your website was good and easy to use and I liked the choice you provided

Cons: The agent screaming at me to buy insurance and trying to intimidate me . For example sign here you are taking the car with no insurance and we will be charging you £1400 when you return the car.

Pros: Quick drop off.

Cons: Contradictory advice re the Insurance cover I'd purchased.

Pros: The car

Cons: The hard selling of extra insurance when picking up the car

Pros: Happy with the car and price.

Cons: When I made my online booking I choose to pay extra to have Full Coverage insurance, however at the collection desk the agent spent about 20 minutes telling me I was not fully covered and wanted me to pay an additional €250 I refused and showed the documents where I had paid for Full coverage. She said that wasn't enough. I was confused as I would never drive a car unless I was fully protected. Everything else was good but this persistent from the agent became very annoying.

Pros: Efficient and friendly.

Cons: Nothing.

Pros: Fast and friendly

Cons: Small car for its categoey

Pros: Fast friendly and easy

Cons: None

Pros: Everything about apart from insurance hard sell

Cons: Insurance hard sell even though id taken out full insurance

Cons: Trying to get you to buy more insurance when you already have added extra

Pros: Car was clean.

Cons: Wait time was excessive PLUS additional cost of expression service.

Pros: I had read many not very good reviews but to be honest I had a good experience. Also very good value.

Cons: Only that I had to part with a lot of money before I could take the car. But I had it back within two days of dropping off.

Pros: Nothing

Cons: Took too long, over 1.5 hours. So many additional hidden charges, was made to pay for insurance twice!! Once with Discover cars and the other with Goldcar. There was a ‘new business’ charge of over 40 euros which I didn’t understand. It was a bad start to the holiday

Pros: The booking in online

Cons: Time spent queuing the fact we’d bought full insurance coverage but Goldcar representative very aggressively told me we were not covered and tried continually sell me full cover. Despite having checked in online still took passport and driving licence details

Pros: Fernando

Cons: Slightly annoying scratch survey. It would be much better to look at the car with an agent when you pick up (like they do at drop off) to inspect for scratches. It feels very ‘forensic’ when you drop off, whereas upon pick up you’re left to it yourself. Which feels a little unfair and like you’re setting us up to miss things.

Pros: In the end after spending 2 hours at the agents desk and then going back the next morning - I received the

Cons: Client service agents were pushy trying to sell extra insurance and tried to get everyone to pay a late fee of 60 euros due to customs delays. On checking the car they gave me I noticed it had a damaged wing mirror and the agents tried to blame me for this and attempted to charge my CC for extra excess cover. Finally after 2 hrs I was given an old Mokka mini SUV which not at all up to standard. This was not a great experience.

Cons: I will never use Goldcar again. The agent was rude and aggressive when trying to tell us we didn’t have adequate insurance through Discover Cars additional policy - I would consider Discover Cars don’t use them as they slag off your insurance and booking procedures. Not a good mutual business relationship.

Pros: All very good

Cons: The cars satnav didnt work

Cons: They forced me to add many extra expences. Extra insuranse for 300 euros. 100 euro for gas. I returned it full, but no refund. Very close to criminals.

Pros: Value

Cons: Waiting time for collection

Cons: Ripped us off for damage that we did not notice when picking up the car wich was underneath the chassis

Pros: Nothing

Cons: Rude ignorant crooks

Pros: Price

Cons: Not accepting my full cover what I bought online

Pros: Efficient

Cons: Nothing

Pros: They didn't hassle us to get extra insurance

Pros: Nice clear car

Cons: Told that full insurance via Discover cars was not valid and that on top the basic insurance i would have to leave a Euro 2,000 for 1 month. Therefore i have paid the extra euro 95 for the all inclusive insurance+ petrol deposit . The later, 1 week after i am still waiting to be reimbursed. Very disappointing from Goldcar and i will never use them again

Pros: Good quality car and service

Pros: The relaxed atmosphere of the guys at the pickup office.

Cons: A bit pushy trying to get you to buy more insurance

Pros: They're fast

Cons: Drop box experience-i was charged for the gasoline i was supposed to use, but it was way too much

Cons: Had to pay an extra €25.00 per day for the full insurance option while adding through your site this option was checked and €90.00 had been paid for it. Not listed correctly on your site. Many discussions at the counter during car pick-up. The Goldcar lady even got angry during the discussion about this. Never rent from GoldCar again.

Pros: Nothing - read above

Cons: A complete rip off

Cons: Financieel geen gegevens over de foutieve afrekening gekregen. Wacht nog op antwoord van 100 euro teveel afgeschreven van mijn cc.

Pros: Nothing...a load of shysters.....CRAP

Cons: Everything

Pros: Efficient and friendly

Cons: The car had so many bumps and scratches on it when we collected it. Worried we might be accused of causing them. Gold Car assured us that we would not.

Cons: Fin service hos Goldcar :) Men bilen havde defekt hjulleje så den larmede forfædeligt.

Pros: Gold car didn’t have the cat size I paid for so had to spend double the amount on a car I didn’t want.

Cons: They sold me extra insurance which I didn’t agree to until I noticed later. A car which was supposed to cost £300 needed up costing me £700

Cons: Goldcar didn't accept our booking with discovercars.com and forced us to make a new and much more expensive booking at the counter. The employee was rude and told us a bunch of lies about airport and environmental taxes. He didn't want to explain the cost when we asked for it. Never again Goldcar!!!!

Pros: Nothing they were extremely rude and the agent even laughed at me when I asked for his name. Shockingly bad.

Cons: Everything. They were extremely rude and the agent even laughed at me when I asked for his name. Shockingly bad.

Pros: Nothing! No service whatsoever.

Cons: We received zero service, help or car. All due to not having an international driving licence which is not stated in their T&C's.

Pros: Laura the car rental agent

Cons: The time picking up the car. Vehicle not ready for collection so had to wait for it to be prepared

Pros: Nice car

Cons: Hidden charges mount up, paid double with all the extra insurances and fuel deposits

Pros: We upgraded before we knew about the extra costs and got a brand new car so that was nice.

Cons: I didn’t I think they conned us out of money and Have not responded to us yet asked us to leave a review. We had to pay over £250 more than planned even though we showed the email saying we had already paid for extra car cover

Pros: Nothing

Cons: Cost me far more than originally agreed

Cons: Did not mention or ask about taking insurance out , but when we looked at the receipt they had charged us €194 for full insurance that we had already paid for when making the online booking.

Pros: Nothing wrong with GoldCars

Cons: Everything wrong with DiscoverCars, as they sold me an expensive insurance that turned out be useless

Pros: On airport location

Cons: Pressure to pay EUR230 for additional insurance at Goldcar desk and poor condition of exterior and interior of car itself

Cons: I just asked a question and the service employee went into complete defense. It was a very unpleasant experience. For this person alone, I would never rent at gold at again.

Pros: Nothing

Cons: Excessive fuel charges and arrogant behaviour of staff member, trying to insist on full insurance when it's not necessary

Pros: onsite office at airport complex and not having to wait for buses to take you off to the offices like OK Cars etc

Cons: office closes at 5pm now so you don't always get checked out in person, which is crucial so you know when the car was checked over and what you will be held responsible for

Cons: they keep the deposit far too long return office shut & instructions left on window not clear, so had to spend far longer going to main airport terminal to terminate the rental

Pros: OK

Cons: not happy to be charged for insurance

Pros: Easy drop off

Cons: Hard attempted upsell of extra insurance. Agent repeatedly said they cannot rent the car without the extra insurance. Which turned out to be a lie in the end, because that's exactly what happened -- just CDW.

Pros: efficient and friendly

Cons: can't get hold of head office by phone, never answer

Pros: Tried to upgrade me making out it was complementary but wasnt.They gave us a car with scratches and dents eveywhere and told us they didn't need to check any damage on check out as it had do many marks.On return the office was shut so noone checked car back in with us.They the sent an email showing identical scratches to existing ones and trying to charge us 370 euros.Its a scam and you should not use them

Pros: Nothing at all have charged me for insurance I wasn’t told about and refusing to deal with this when I am writing to complain will never use again

Cons: Awful service and even worse dealing with the issues after the rental

Pros: Nothing.

Cons: I was overcharged by €100 and told to wait 15 mins when dropping off before someone could inspect and sign off.

Pros: Fraudulent charges

Cons: Fraudulent charges

Pros: value for money

Cons: I was conned by a dishonest member of staff, specific concern relates to the use of a diesel vehicle, I was deliberlatly misled by your staff member who asked me “are you ok with diesel” and I assuming that this was for your convenience at no point was I advised that there would be an extra charge levied. I did not request a diesel vehicle and did not want one and having used GoldCar many times I have never hired a diesel car from GoldCar. I am very disappointed that the issue of charges were

Pros: nothing, 30mins early so made us wait, although it took 15mins to checkin

Cons: service/attitude communication/lack of any response/ explaination of how to get out of the barrier or what to do on return. unclear fuel policy on paperwork and website explanation of what was being signed.

Cons: Was sold double insurance without my knowledge and fuel deposit not returned in full despite the tank being filled upfully.

Cons: The car was not full of fuel. I took a picture of the gage.. told the man on desk. But all he said was.. when you hire a car again bring back less fuel.. took car back full....

Pros: Ease of finding rental desk

Cons: Mario Vicente - he was extremely rude, I have actually lodged a complaint against this member of staff.

Pros: Efficient

Cons: Rude member off staff when returning the car. I also believe we did not get put money back for the fuel. Full to full ??

Pros: The service is always friendly and helpful

Cons: Paying for express collection is a good way of increasing money for Goldcar, but is unfair on people with a holiday budget, NOT A GOOD IDEA. €35 is a lot of money for some people on top of everything else that is added to the final cost. We are not made of money, please try to be more helpful and less greedy

Pros: Drop off was easy

Cons: Big deposit of 1100 euros

Pros: Nothing. Rude scammers

Cons: I dropped the car off with no problems. 2 hours later as I was boarding my plane they emailed me with a bill for 580 euros and photos of scratches that weren't there when I left it. I believe this was because I hadn't taken out their own insurance but luckily took my own out for £17

Pros: Absolutely nothing.

Cons: We waited for 2 and a half hours at the Goldcar desk before we were able to collect our hire car. This is completely unacceptable and we waited for longer than the time it took to fly from Newcastle to Alicante!

Pros: Nice car, great condition

Cons: As above: Zero transparency Full of hidden costs - fuel/taxes/insurances No correlation with broker costs or insurance already purchased and no interest in checking. No room for negotiation - take it or leave it attitude A 2.5 hour wait to be served - after being sold "ease of in terminal rental" No refund on the the fuel charge to date despite handing the car back full-full Communication by email but no way to reply by email.

Pros: Efficient, accepted the extra damage to the car was there when I picked it up

Cons: Took ages at rental desk, not convinced they didn’t know about additional damage ( usual cash cow).

Pros: Collection staff great

Cons: During Coronavirus and unable to return car, the customer service has been awful, seriously unhelpful and negligent. Refused to send lorry to collect car as i am in quarantine. Took £1075 from my account even though they refused to collect car. Terrible and very stressful in an already difficult time.

Pros: quickly processed when eventually an agent became available

Cons: long wait at desk in arrivals hall

Pros: A good price.

Cons: Confusion over car park floor in the airport to find the car. It was actually an Inter Rent car which was parked on a different floor than Goldcar cars.

Cons: I didn’t like the way they tried to sell me access and damage waiver insurance when I already had my own and they said it was no good when I know that it actually is

Pros: easy pick up and drop back in terminal and good quality cars.

Pros: Nothing

Cons: As explained earlier

Pros: Atrocious. Tried to charge multiple fees “fuel surcharge when no fuel provided”. There wasn’t a straight panel on vehicle, flagging up as service due, and we booked and paid for class B car, they didn’t have any and were fairly insistent we paid for an upgrade. Which we didn’t. Then wanted to charge for it being diesel but couldn’t provide a petrol car.

Cons: None.

Pros: Staff responded quickly and positively to car condition problems at pick up

Cons: Major dispute ongoing as Goldcar debited credit card for full deposit when verbal and written agreement was to block card, then without askinging us, converted the charge to euros at their own low rate plus a 2% charge, then paid refund in euros resulting in a loss to us of over £55 when no transaction actually took place. Clearly a Goldcar scam on currency dealing.

Pros: Nothing

Cons: Unclear depositing

Pros: Efficiency and Articulate agent

Cons: Had to pay extra insurance (€90) for 3 days, which I’d already paid to you or leave a deposit of €1000 which I didn’t have available. Really annoyed!!!!!!!!!

Pros: Absolutely nothing, worst company I haver ever dealt with in over 20 years

Cons: Always request more and more money for something different and they still haven't refunded my deposit

Pros: I thought the customer service was great, but the location of the rental desk and trying to find the car was a task.

Pros: Nothing.

Cons: They made me stand in line despite being first then wouldn't let me rent my car because of my USA license. I went to the next Booth and rented from Hertz

Pros: At the airport and the price

Cons: Car reaked of cigarette smoke.

Pros: The car and the efficiency of drop off

Cons: Bad explanation of that Strange Fuel policy... Worseless BILL (invoice).. I still don't know what I had to pay them because there was a scratch at my left-side back bumper caused by a person who didn't know how to parallel park (I am sure)...

Pros: The price

Cons: Not very friendly or service minded staff at the the pickup in alicante airport

Pros: Nice car. Nice service @ the counter. Easy.

Cons: The total price could be easier to find since the majority of the fee is added at pick up. Insurance etc...