Alicante Airport (ALC), Alicante, Spain
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Driver's country of residence is United States of America (USA) and age is 30-65
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Goldcar at Alicante Airport

Aeropuerto de, 03195 L'Altet, Alicante
0034 918 341 400
Goldcar is one of the car rental companies serving Alicante-Elche Airport. The company has a fleet of cars of different types, including mini, economy, and compact. Alicante-Elche Airport serves both the Valencian Community in which the city of Alicante is located and the nearby Murcia Region.
Pick-up instructions
Rental desk is located in the arrivals hall.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Period outside of business hours
Mon:22:01-22:59
Tue:22:01-22:59
Wed:22:01-22:59
Thu:22:01-22:59
Fri:22:01-22:59
Sat:22:01-22:59
Sun:22:01-22:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Volkswagen Polo
March 19, 2023

Pros: Brand new vehicle.

Cons: None come to mind.

United Kingdom
Nissan Juke
March 15, 2023

Pros: quality of car for price

Cons: Long wait at booking desk - "threat" of paying for very minor damage to car therefore spending some time examining the car for non-recorded minor scratches

United Kingdom
Nissan Qashqai
March 13, 2023

Pros: personal amable

Cons: faltaba personal en la ventanilla . tuve que esperar un poco , pero todo le demas muy bien

United Kingdom
Volkswagen Polo
March 8, 2023

Pros: Nothing.

Cons: Was charged extra on collection to cover insurance and over charged for fuel when car returned.

United Kingdom
Citroen C3
February 28, 2023

Pros: nothing

Cons: pressurised insurance sale.

United Kingdom
Volkswagen Polo
February 26, 2023

Pros: I have nothing to say

Cons: I have been charged for petroleum and was told I would be reimbursed if I filled the car back up which I did. Getting the car was unbelievable. Bad Next time will go with another company Thought it was €100 I have ended up paying €315 I am not a happy customer this was. For 5 days have always recommended you I will not just tell people not to go near you

United Kingdom
Nissan Juke
February 25, 2023

Pros: Service provided by Anna at the desk

Cons: Time need it to pick up the car. Anna explained the reason

United Kingdom
Fiat Panda
February 17, 2023

Pros: Everything went very well

Cons: Nothing

United Kingdom
Citroen C3
February 12, 2023

Pros: Probably the worst service I’ve ever received from a car hire place. Only pair I’ve thing was that the car was nice, but without a doubt not worth the £300+ I spent on it.

Cons: Very, very pushy receptionist who insisted I got the full cover insurance even though I didn’t need it and had already paid for insurance.

United Kingdom
Volkswagen Polo
January 29, 2023

Pros: The car itself was excellent and checking the car in was very swift and efficient.

Cons: Que to check in for the car, only two agents and eight people waiting .

United Kingdom
Fiat Panda
January 24, 2023

Pros: The car was in very good condition and easy to handle.

Cons: Staff were very rude and aggressive. their marketing strategy and tone of voice were off-putting even though you wanted to upgrade, the way they communicated the information was very unprofessional.

United Kingdom
Skoda Karoq
January 14, 2023

Pros: car is good

Cons: i almost didnt get the car, because the guy dont want to accept my malaysia diving license, depite my license already got translation in english, and i already confirm that with goldcar facebook customer service.

United Kingdom
Skoda Karoq
January 10, 2023

Pros: Money making above and beyond charged for 2 lots off car insurance!!

United Kingdom
Fiat Panda
December 7, 2022

Pros: Good when car was returned as rep checked it all over

Cons: When checking in to collect keys rep was not very amiable as I didn't want to take out the full insurance. Very abrupt.

United Kingdom
Fiat Panda
November 18, 2022

Pros: very helpful.

Cons: Nothing

United Kingdom
Nissan Juke
November 7, 2022

Pros: everything

Cons: no dislikes

United Kingdom
Fiat 500
November 5, 2022

Cons: They charged an extra 179 euros for insurance

United Kingdom
Ford Focus
November 1, 2022

Pros: fast and efficient

United Kingdom
Fiat 500
October 31, 2022

Pros: Nothing

Cons: Everything. They were terrible

United Kingdom
VW Polo
October 27, 2022

Pros: Nothing

Cons: The fact they take all these deposits and then steal them with stupid reasons!

United Kingdom
Nissan Juke
October 4, 2022

Pros: Very little

Cons: Length of time to pick car up - an hour and a half. Vague instructions on where to find vehicle. Considerable no. of scuffs and scratches on the vehicle - spent over 10 mins ensuring that photos taken of each mark. Quoted £43.15 for the period of car hire but have ended up paying £61.65 . Fuel policy is full to full and they collect cost on credit card and supposedly give refund when vehicle returned with full tank. This was done but not full refund given.

Norway
VW Polo
October 2, 2022

Pros: Did not get any car

United Kingdom
Fiat Panda
October 1, 2022

Pros: Easy to find

Cons: Extra charges which wasn’t notified to me when I picked it up. But weirdly every other potential charge was!!

United Kingdom
Ford Focus
September 30, 2022

Pros: Efficient and friendly service at the rental desk by Georgia. Much shorter wait than usual. Car in good condition and fitted as standard with GPS and other features.

United Kingdom
Ford Focus
September 25, 2022

Pros: Awful won't use them or recommend them to anyone

United Kingdom
Ford Focus
September 21, 2022

Pros: Very professional.

Cons: Very particular with damages to the car and trying to sell the additional insurance.

United Kingdom
Citroen C3
September 16, 2022

Pros: The car was nice

Cons: Was told our car wasn’t available so had to pay €50 more for a different car. The man tried to tell us our insurance was inadequate even though we’d payed for it online. Then was very rude when we refused to buy more insurance. Then tried to take more money than agreed! Gold car very bad!

United Kingdom
VW Polo
September 13, 2022

Pros: The lady that served me was polite and efficient

Cons: It took well over an hour in the queue before being served🤔🥲

United Kingdom
Citroen C3
September 7, 2022

Pros: Car hire price was fair. Easy to find Goldcar in airport.

Cons: Unwanted sales pressure to take out Goldcar insurance that I already had. Was told to leave plenty time when returning car as the would give it extra inspection for not taking out extra insurance. This didn’t happen the guy at returns was nice and efficient.

United Kingdom
Ford Focus
September 6, 2022

Pros: I will never use gold car again and because I had such a horrific experience I won’t ever use a 3rd party like yourselves either. So improve your comms re insurance you have lost a customer which is a shame your website was good and easy to use and I liked the choice you provided

Cons: The agent screaming at me to buy insurance and trying to intimidate me . For example sign here you are taking the car with no insurance and we will be charging you £1400 when you return the car.

United Kingdom
Nissan Juke
August 23, 2022

Pros: Quick drop off.

Cons: Contradictory advice re the Insurance cover I'd purchased.

United Kingdom
Nissan Juke
August 17, 2022

Pros: The car

Cons: The hard selling of extra insurance when picking up the car

United Kingdom
Citroen C3
August 12, 2022

Pros: Happy with the car and price.

Cons: When I made my online booking I choose to pay extra to have Full Coverage insurance, however at the collection desk the agent spent about 20 minutes telling me I was not fully covered and wanted me to pay an additional €250 I refused and showed the documents where I had paid for Full coverage. She said that wasn't enough. I was confused as I would never drive a car unless I was fully protected. Everything else was good but this persistent from the agent became very annoying.

Norway
Fiat Panda
August 7, 2022

Pros: Efficient and friendly.

Cons: Nothing.

Belgium
Seat Leon STW
July 31, 2022

Pros: Fast and friendly

Cons: Small car for its categoey

United Kingdom
Nissan Juke
June 9, 2022

Pros: Fast friendly and easy

Cons: None

United Kingdom
Fiat Panda
June 6, 2022

Pros: Everything about apart from insurance hard sell

Cons: Insurance hard sell even though id taken out full insurance

United Kingdom
Fiat 500
June 1, 2022

Cons: Trying to get you to buy more insurance when you already have added extra

United Kingdom
Nissan Juke
June 1, 2022

Pros: Car was clean.

Cons: Wait time was excessive PLUS additional cost of expression service.

United Kingdom
Citroen C3
June 1, 2022

Pros: I had read many not very good reviews but to be honest I had a good experience. Also very good value.

Cons: Only that I had to part with a lot of money before I could take the car. But I had it back within two days of dropping off.

United Kingdom
VW Golf
May 19, 2022

Pros: Nothing

Cons: Took too long, over 1.5 hours. So many additional hidden charges, was made to pay for insurance twice!! Once with Discover cars and the other with Goldcar. There was a ‘new business’ charge of over 40 euros which I didn’t understand. It was a bad start to the holiday

United Kingdom
Citroen C3
May 17, 2022

Pros: The booking in online

Cons: Time spent queuing the fact we’d bought full insurance coverage but Goldcar representative very aggressively told me we were not covered and tried continually sell me full cover. Despite having checked in online still took passport and driving licence details

United Kingdom
Citroen C3
April 29, 2022

Pros: Fernando

Cons: Slightly annoying scratch survey. It would be much better to look at the car with an agent when you pick up (like they do at drop off) to inspect for scratches. It feels very ‘forensic’ when you drop off, whereas upon pick up you’re left to it yourself. Which feels a little unfair and like you’re setting us up to miss things.

United Kingdom
Nissan Juke
April 25, 2022

Pros: In the end after spending 2 hours at the agents desk and then going back the next morning - I received the

Cons: Client service agents were pushy trying to sell extra insurance and tried to get everyone to pay a late fee of 60 euros due to customs delays. On checking the car they gave me I noticed it had a damaged wing mirror and the agents tried to blame me for this and attempted to charge my CC for extra excess cover. Finally after 2 hrs I was given an old Mokka mini SUV which not at all up to standard. This was not a great experience.

United Kingdom
VW Polo
April 22, 2022

Cons: I will never use Goldcar again. The agent was rude and aggressive when trying to tell us we didn’t have adequate insurance through Discover Cars additional policy - I would consider Discover Cars don’t use them as they slag off your insurance and booking procedures. Not a good mutual business relationship.

United Kingdom
Citroen C3
April 14, 2022

Pros: All very good

Cons: The cars satnav didnt work

Norway
Fiat Panda
April 8, 2022

Cons: They forced me to add many extra expences. Extra insuranse for 300 euros. 100 euro for gas. I returned it full, but no refund. Very close to criminals.

United Kingdom
VW Polo
April 5, 2022

Pros: Value

Cons: Waiting time for collection

United Kingdom
Fiat Panda
March 26, 2022

Cons: Ripped us off for damage that we did not notice when picking up the car wich was underneath the chassis

United Kingdom
VW Polo
March 17, 2022

Pros: Nothing

Cons: Rude ignorant crooks

United Kingdom
Fiat Panda
March 15, 2022

Pros: Price

Cons: Not accepting my full cover what I bought online

United Kingdom
Citroen C4 Grand Picasso
March 11, 2022

Pros: Efficient

Cons: Nothing

Germany
VW Polo
March 1, 2022

Pros: They didn't hassle us to get extra insurance

United Kingdom
Opel Vivaro
February 28, 2022

Pros: Nice clear car

Cons: Told that full insurance via Discover cars was not valid and that on top the basic insurance i would have to leave a Euro 2,000 for 1 month. Therefore i have paid the extra euro 95 for the all inclusive insurance+ petrol deposit . The later, 1 week after i am still waiting to be reimbursed. Very disappointing from Goldcar and i will never use them again

United Kingdom
Skoda Karoq
February 8, 2022

Pros: Good quality car and service

Spain
Citroen C3
January 25, 2022

Pros: The relaxed atmosphere of the guys at the pickup office.

Cons: A bit pushy trying to get you to buy more insurance

Poland
VW Polo
January 12, 2022

Pros: They're fast

Cons: Drop box experience-i was charged for the gasoline i was supposed to use, but it was way too much

Netherlands
Ford Focus
December 31, 2021

Cons: Had to pay an extra €25.00 per day for the full insurance option while adding through your site this option was checked and €90.00 had been paid for it. Not listed correctly on your site. Many discussions at the counter during car pick-up. The Goldcar lady even got angry during the discussion about this. Never rent from GoldCar again.

United Kingdom
VW Polo
December 19, 2021

Pros: Nothing - read above

Cons: A complete rip off

Netherlands
VW Polo
December 15, 2021

Cons: Financieel geen gegevens over de foutieve afrekening gekregen. Wacht nog op antwoord van 100 euro teveel afgeschreven van mijn cc.

United Kingdom
VW Polo
December 9, 2021

Pros: Nothing...a load of shysters.....CRAP

Cons: Everything

United Kingdom
VW Golf
December 8, 2021

Pros: Efficient and friendly

Cons: The car had so many bumps and scratches on it when we collected it. Worried we might be accused of causing them. Gold Car assured us that we would not.

Denmark
Ford Focus
November 16, 2021

Cons: Fin service hos Goldcar :) Men bilen havde defekt hjulleje så den larmede forfædeligt.

United Kingdom
Fiat Panda
October 31, 2021

Pros: Gold car didn’t have the cat size I paid for so had to spend double the amount on a car I didn’t want.

Cons: They sold me extra insurance which I didn’t agree to until I noticed later. A car which was supposed to cost £300 needed up costing me £700

Denmark
VW Polo
October 21, 2021

Cons: Goldcar didn't accept our booking with discovercars.com and forced us to make a new and much more expensive booking at the counter. The employee was rude and told us a bunch of lies about airport and environmental taxes. He didn't want to explain the cost when we asked for it. Never again Goldcar!!!!

United Kingdom
Nissan Juke
October 13, 2021

Pros: Nothing they were extremely rude and the agent even laughed at me when I asked for his name. Shockingly bad.

Cons: Everything. They were extremely rude and the agent even laughed at me when I asked for his name. Shockingly bad.

United Kingdom
Ford Focus
September 30, 2021

Pros: Nothing! No service whatsoever.

Cons: We received zero service, help or car. All due to not having an international driving licence which is not stated in their T&C's.

United Kingdom
Nissan Juke
September 20, 2021

Pros: Laura the car rental agent

Cons: The time picking up the car. Vehicle not ready for collection so had to wait for it to be prepared

United Kingdom
Skoda Karoq
September 2, 2021

Pros: Nice car

Cons: Hidden charges mount up, paid double with all the extra insurances and fuel deposits

United Kingdom
Ford Focus
August 10, 2021

Pros: We upgraded before we knew about the extra costs and got a brand new car so that was nice.

Cons: I didn’t I think they conned us out of money and Have not responded to us yet asked us to leave a review. We had to pay over £250 more than planned even though we showed the email saying we had already paid for extra car cover

United Kingdom
Fiat Panda
July 30, 2021

Pros: Nothing

Cons: Cost me far more than originally agreed

United Kingdom
VW Polo
July 16, 2021

Cons: Did not mention or ask about taking insurance out , but when we looked at the receipt they had charged us €194 for full insurance that we had already paid for when making the online booking.

Netherlands
Fiat 500
July 14, 2021

Pros: Nothing wrong with GoldCars

Cons: Everything wrong with DiscoverCars, as they sold me an expensive insurance that turned out be useless

United Kingdom
VW Polo
June 21, 2021

Pros: On airport location

Cons: Pressure to pay EUR230 for additional insurance at Goldcar desk and poor condition of exterior and interior of car itself

Netherlands
Fiat 500
June 9, 2021

Cons: I just asked a question and the service employee went into complete defense. It was a very unpleasant experience. For this person alone, I would never rent at gold at again.

United Kingdom
Fiat Panda
December 8, 2020

Pros: Nothing

Cons: Excessive fuel charges and arrogant behaviour of staff member, trying to insist on full insurance when it's not necessary

Spain
Fiat Panda
December 8, 2020

Pros: onsite office at airport complex and not having to wait for buses to take you off to the offices like OK Cars etc

Cons: office closes at 5pm now so you don't always get checked out in person, which is crucial so you know when the car was checked over and what you will be held responsible for

United Kingdom
Fiat Panda
November 25, 2020

Cons: they keep the deposit far too long return office shut & instructions left on window not clear, so had to spend far longer going to main airport terminal to terminate the rental

United Kingdom
VW Polo
November 5, 2020

Pros: OK

Cons: not happy to be charged for insurance

Finland
VW Polo
November 2, 2020

Pros: Easy drop off

Cons: Hard attempted upsell of extra insurance. Agent repeatedly said they cannot rent the car without the extra insurance. Which turned out to be a lie in the end, because that's exactly what happened -- just CDW.

Spain
Fiat Panda
October 27, 2020

Pros: efficient and friendly

Cons: can't get hold of head office by phone, never answer

United Kingdom
Fiat Panda
October 18, 2020

Pros: Tried to upgrade me making out it was complementary but wasnt.They gave us a car with scratches and dents eveywhere and told us they didn't need to check any damage on check out as it had do many marks.On return the office was shut so noone checked car back in with us.They the sent an email showing identical scratches to existing ones and trying to charge us 370 euros.Its a scam and you should not use them

United Kingdom
Nissan Qashqai
October 15, 2020

Pros: Nothing at all have charged me for insurance I wasn’t told about and refusing to deal with this when I am writing to complain will never use again

Cons: Awful service and even worse dealing with the issues after the rental

United Kingdom
Nissan Qashqai
October 15, 2020

Pros: Nothing.

Cons: I was overcharged by €100 and told to wait 15 mins when dropping off before someone could inspect and sign off.

United Kingdom
VW Polo
October 13, 2020

Pros: Fraudulent charges

Cons: Fraudulent charges

United Kingdom
Ford Focus
October 9, 2020

Pros: value for money

Cons: I was conned by a dishonest member of staff, specific concern relates to the use of a diesel vehicle, I was deliberlatly misled by your staff member who asked me “are you ok with diesel” and I assuming that this was for your convenience at no point was I advised that there would be an extra charge levied. I did not request a diesel vehicle and did not want one and having used GoldCar many times I have never hired a diesel car from GoldCar. I am very disappointed that the issue of charges were

United Kingdom
VW Golf
September 3, 2020

Pros: nothing, 30mins early so made us wait, although it took 15mins to checkin

Cons: service/attitude communication/lack of any response/ explaination of how to get out of the barrier or what to do on return. unclear fuel policy on paperwork and website explanation of what was being signed.

United Kingdom
Peugeot 108
August 27, 2020

Cons: Was sold double insurance without my knowledge and fuel deposit not returned in full despite the tank being filled upfully.

United Kingdom
Fiat Panda
August 27, 2020

Cons: The car was not full of fuel. I took a picture of the gage.. told the man on desk. But all he said was.. when you hire a car again bring back less fuel.. took car back full....

United Kingdom
VW Polo
August 20, 2020

Pros: Ease of finding rental desk

Cons: Mario Vicente - he was extremely rude, I have actually lodged a complaint against this member of staff.

United Kingdom
Fiat Panda
August 7, 2020

Pros: Efficient

Cons: Rude member off staff when returning the car. I also believe we did not get put money back for the fuel. Full to full ??

United Kingdom
Peugeot 108
August 7, 2020

Pros: The service is always friendly and helpful

Cons: Paying for express collection is a good way of increasing money for Goldcar, but is unfair on people with a holiday budget, NOT A GOOD IDEA. €35 is a lot of money for some people on top of everything else that is added to the final cost. We are not made of money, please try to be more helpful and less greedy

United Kingdom
Smart for four
August 6, 2020

Pros: Drop off was easy

Cons: Big deposit of 1100 euros

United Kingdom
VW Polo
August 1, 2020

Pros: Nothing. Rude scammers

Cons: I dropped the car off with no problems. 2 hours later as I was boarding my plane they emailed me with a bill for 580 euros and photos of scratches that weren't there when I left it. I believe this was because I hadn't taken out their own insurance but luckily took my own out for £17

United Kingdom
VW Polo
July 30, 2020

Pros: Absolutely nothing.

Cons: We waited for 2 and a half hours at the Goldcar desk before we were able to collect our hire car. This is completely unacceptable and we waited for longer than the time it took to fly from Newcastle to Alicante!

United Kingdom
Fiat 500
July 27, 2020

Pros: Nice car, great condition

Cons: As above: Zero transparency Full of hidden costs - fuel/taxes/insurances No correlation with broker costs or insurance already purchased and no interest in checking. No room for negotiation - take it or leave it attitude A 2.5 hour wait to be served - after being sold "ease of in terminal rental" No refund on the the fuel charge to date despite handing the car back full-full Communication by email but no way to reply by email.

United Kingdom
Fiat Panda
July 16, 2020

Pros: Efficient, accepted the extra damage to the car was there when I picked it up

Cons: Took ages at rental desk, not convinced they didn’t know about additional damage ( usual cash cow).

Spain
Fiat 500
March 31, 2020

Pros: Collection staff great

Cons: During Coronavirus and unable to return car, the customer service has been awful, seriously unhelpful and negligent. Refused to send lorry to collect car as i am in quarantine. Took £1075 from my account even though they refused to collect car. Terrible and very stressful in an already difficult time.

United Kingdom
VW Polo
March 9, 2020

Pros: quickly processed when eventually an agent became available

Cons: long wait at desk in arrivals hall

United Kingdom
Fiat Panda
February 23, 2020

Pros: A good price.

Cons: Confusion over car park floor in the airport to find the car. It was actually an Inter Rent car which was parked on a different floor than Goldcar cars.

United Kingdom
Nissan Qashqai
January 7, 2020

Cons: I didn’t like the way they tried to sell me access and damage waiver insurance when I already had my own and they said it was no good when I know that it actually is

United Kingdom
Nissan Juke
September 4, 2019

Pros: easy pick up and drop back in terminal and good quality cars.

United Kingdom
Nissan Juke
September 3, 2019

Pros: Nothing

Cons: As explained earlier

United Kingdom
Fiat 500 2 doors
April 16, 2019

Pros: Atrocious. Tried to charge multiple fees “fuel surcharge when no fuel provided”. There wasn’t a straight panel on vehicle, flagging up as service due, and we booked and paid for class B car, they didn’t have any and were fairly insistent we paid for an upgrade. Which we didn’t. Then wanted to charge for it being diesel but couldn’t provide a petrol car.

Cons: None.

France
Fiat Panda
February 15, 2019

Pros: Staff responded quickly and positively to car condition problems at pick up

Cons: Major dispute ongoing as Goldcar debited credit card for full deposit when verbal and written agreement was to block card, then without askinging us, converted the charge to euros at their own low rate plus a 2% charge, then paid refund in euros resulting in a loss to us of over £55 when no transaction actually took place. Clearly a Goldcar scam on currency dealing.

United Kingdom
Fiat Panda
February 7, 2019

Pros: Nothing

Cons: Unclear depositing

United Kingdom
Fiat Panda
January 29, 2019

Pros: Efficiency and Articulate agent

United Kingdom
Opel Corsa
December 21, 2018

Cons: Had to pay extra insurance (€90) for 3 days, which I’d already paid to you or leave a deposit of €1000 which I didn’t have available. Really annoyed!!!!!!!!!

United States of America (USA)
Citroen C4 Cactus
September 5, 2018

Pros: Absolutely nothing, worst company I haver ever dealt with in over 20 years

Cons: Always request more and more money for something different and they still haven't refunded my deposit

United Kingdom
VW Golf
August 14, 2018

Pros: I thought the customer service was great, but the location of the rental desk and trying to find the car was a task.

United States of America (USA)
Opel Corsa
June 12, 2018

Pros: Nothing.

Cons: They made me stand in line despite being first then wouldn't let me rent my car because of my USA license. I went to the next Booth and rented from Hertz

United States of America (USA)
Ford Focus 5d
October 19, 2017

Pros: At the airport and the price

Cons: Car reaked of cigarette smoke.

Latvia
VW Polo
May 10, 2017

Pros: The car and the efficiency of drop off

Cons: Bad explanation of that Strange Fuel policy... Worseless BILL (invoice).. I still don't know what I had to pay them because there was a scratch at my left-side back bumper caused by a person who didn't know how to parallel park (I am sure)...

Denmark
VW Polo
February 24, 2017

Pros: The price

Cons: Not very friendly or service minded staff at the the pickup in alicante airport

Finland
Citroen Berlingo
February 3, 2017

Pros: Nice car. Nice service @ the counter. Easy.

Cons: The total price could be easier to find since the majority of the fee is added at pick up. Insurance etc...

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The above prices are only approximate and were last updated at 22:13 on 2023-03-17. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Mileage: 600 km per rental, Collision Damage Waiver (deductible: € 1100.00), Theft Protection, Third Party Liability (TPL), Supplemental Liability Insurance (SLI), Airport surcharge, Free modifications, State Tax, Environmental Contribution fee.
Rate excludes
The cost of the fuel can range from 67 EUR to 212 EUR.
The following surcharges may apply: Environmental Contribution fee, Carbon Emissions Fee.
Mileage policy
In Sevilla, Malaga, Jerez, Alicante, Valencia, Reus, Murcia, Gerona mileage is limited up to 120 km per day.

Mileage is limited in Madrid, Barcelona.
For rentals lasting 1 to 3 days, mileage is limited to 350 km per day.
For rentals lasting 4 to 6 days, mileage is limited to 250 km per day.
For rentals lasting 7 to 14 days, mileage is limited to 150 km per day.
For rentals of 15 days or more, mileage is limited to 100 km per day.
Mileage is limited, there will be a surcharge for each additional km. To access unlimited mileage, the customer can purchase an Additional Mileage option for an extra fee. The amount of this fee depends on the vehicle group.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A novice driver fee will apply to drivers who have held their driver license for less than 4 years.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
The deposit amount will be held on the customer's credit card without a deductible/excess.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card. If the customer takes the following extra equipment: Baby seat (up to 1 year of age), Booster seat (4-10 years of age), then an additional amount of deposit will be held on their credit card.

Payment policy
The following payment methods are accepted: MasterCard credit card, VISA credit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.

The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Relax Cover is mandatory.
The main driver's full first and last name must be on the credit card without abbreviations.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Moving the car from one island to another is forbidden.
From Spain, only travel to Andorra, France is allowed, when the vehicle has been picked up at any of the following offices: Bilbao, Santander, Oviedo, Barcelona, Reus, Gerona, Pamplona. From Spain, only travel to Portugal, Gibraltar is allowed, when the vehicle has been picked up at any of the following offices: Granada, Sevilla, Malaga, Almeria, Jerez, Sancti Petri.
From Spain, only travel to Portugal is allowed, when the vehicle has been picked up at any of the following offices: Gibraltar.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Young driver fee, Novice driver.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

All extras are available at the rental counter. Prices vary, depending on the rental period.
Optional extras are subject to the following additional charge(s): Premium Location surcharge, Airport Surcharge.

Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.

Diesel vehicles are available for an additional charge.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 150 km (this is an estimate as it depends on several factors).
If the customer runs out of battery and is stranded with the vehicle, requiring help from our roadside assistance, please keep in mind that this service is not covered by the rental insurance nor by any additional policy (the customer is always liable for all costs involved).
Rental period
The maximum rental period per agreement is 28 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge.
In order to have service out of hours, the renter must provide the following information: Flight number.
Pick up outside of business hours is not available in Reus Airport. Service outside of business hours is not available from 23:01 to 06:59.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  08:00 - 22:00
Tue:  08:00 - 22:00
Wed:  08:00 - 22:00
Thu:  08:00 - 22:00
Fri:  08:00 - 22:00
Sat:  08:00 - 22:00
Sun:  08:00 - 22:00

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Malco Rent a Car
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Tue:08:00-20:00
Wed:08:00-20:00
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Avis
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Mon:07:00-23:00
Tue:07:00-23:00
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Mon:07:30-23:59
Tue:07:30-23:59
Wed:07:30-23:59
Thu:07:30-23:59
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Mon:08:00-23:59
Tue:08:00-23:59
Wed:08:00-23:59
Thu:08:00-23:59
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Tue:07:00-21:00
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Flexways
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Wed:00:01-23:59
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Hertz
Excellent 8.3 / 5 reviews
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Tue:08:00-23:59
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Tue:08:00-23:59
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Routes Car Rental
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Excellent 8.2
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Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
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Keddy
Excellent 8.1 / 16 reviews
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$19 - $24
Working hours
Mon:07:30-23:59
Tue:07:30-23:59
Wed:07:30-23:59
Thu:07:30-23:59
Fri:08:00-23:59
Sat:08:00-23:59
Sun:08:00-23:59
Everycar
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Working hours
Mon:07:00-21:00
Tue:07:00-21:00
Wed:07:00-21:00
Thu:07:00-21:00
Fri:07:00-21:00
Sat:07:00-21:00
Sun:07:00-21:00
Interrent
Very good 7.7 / 120 reviews
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Working hours
Mon:07:30-23:00
Tue:07:30-23:00
Wed:07:30-23:00
Thu:07:30-23:00
Fri:07:30-23:00
Sat:07:30-23:00
Sun:07:30-23:00
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