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Click&Rent at Alicante Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The car had a number of scratches which had not been recorded. I was told to take pictures of any damage to show when I returned it.
Cons: I should have been allowed to inspect the car with staff before taking it. Luckily I had photos of all the damage otherwise I would have been charged.
Cons: The woman was rude and then aggressive once I insisted I didn't want her insurance. She wouldn't listen. She was extremely unpleasant and baseline threatening. We had to wait 60-90 minutes to even be served.
Pros: Absolutely nothing - they are con merchants of the highest order. When they tried to charge extra for perceived damage on the return of the car, it wasn’t entirely unexpected. We had photos that Click Rent only accepted when I started explaining to other customers about their suspicious approach to business.
Cons: Everything - they tried to charge for additional driver which was booked through discover cars. They charged extra per day for a diesel car without giving me any other option to pick up an alternative. And claimed that I’d had a car upgrade (which I had to pay extra for) when I didn’t ask for it. On return of car, the assistant (same one) went straight to some ‘damage’ on the car - and was surprised that we might have photos of it!! It was pretty well hidden. But we did!!
Pros: Easy and good service
Cons: Good price
Pros: Process of getting the car was fast then I expected. Even faster when I return the car and got my deposit asap 😊👍
Cons: It took over an hour to pickup the car and more than 30 minutes to drop off. You need to take a hard look at your operations. Also, it takes 15-20 minuto process the rental, when other companies are now arrive and go. I hope you get it together.
Pros: Clear info when it was my turn
Cons: Too long waiting time to get the car
Pros: Santiago en Alejandra both very friendly.
Pros: I think best service in Costa Blanca and very good for prices.Recommend for anyone and next holiday by my favourite car rent company.Thanks
Pros: Friendliness, collecting us from airport, booking in was a breeze. Also drop off was swift. Deposit returned immediately. They do tell you if there is any dents, scratches or marks to make sure you take photos, which we did. The were very professional and upfront about everything. Will use again 100%
Pros: The collection agent was really nice and explained everything to me well and in detail I was also remembered by name when I dropped off the car which was really nice
Pros: Nice clean car in perfect condition. chauffeur of the shuttle bus is superfriendly and efficient.
Cons: The lady at the counter was very annoyed because we rented not directly from them and pushed very hard to take the insurance from them. She made us wait for 45 minutes for no reason. She does not like her job . I will never rent from them again !
Pros: Quality of the car and value for money
Cons: Long wait at the rental desk also at the airport waiting for the shuttle bus
Pros: good service, could choose out of 3 cars(not the one I expected) but comparable. fast, no waiting time
Cons: Car not checked for damage prior to pickup. Operator tried to charge me for 3 items of damage on return but as I had photos from collection they said ok ! Very poor
Cons: Time taken for airport transfer (had to wait for fifth bus on arrival and third on departure). Big queue and delay on pick too.
Pros: Excellent service offered by the agents
Cons: We had to wait a significant length of time for the shuttle bus to take us to the office. One family had already been waiting an hour. They rang the office and when the shuttle arrived someone else took it. We were told they would return in 10mins, it took over 30mins for another shuttle to arrive. When a comment was made that the other family had been waiting over 2 hours by this point the driver told them that this was impossible!
Pros: nice car
Cons: we paid extra insurance online thinkinng we wertre covered fully comp only to be told when picking up the car it was with a different firm using their website and they did not accept it so had to pay again very excessive would not use them again for this reason also returned car with about 95% full tank they charges £34 to top up taken from my credit card, don't use them unless you want to be ripped off
Pros: very helpful staff.
Cons: the wait for collection was a little long, but that was to be expected due to it being busy
Pros: Quick and easy drop off and good price
Cons: Long time for collection, first car was faulty
Pros: Taxi from and to airport was fine
Cons: Took too long to wait to be served and then when served it took too long bearing in mind all information had been given on line.
Pros: My wife is in wheelchair, and drivers to and from airport were considerate and helpful.
Cons: All ok maybe slightly larger car.
Pros: Nothing at all.
Cons: Kept waiting at the airport for 45 minutes. We then waited for an hour in the car rental reception. The paperwork states that the car should be back 3 hours prior to flight. When we arrived the place was shut. Told it didn’t open until 7.00 so we waited until then. We were then told that the shuttle to the airport didn’t start until 8.00 and if we didn’t want to wait it would cost 40 euros or we should walk to the airport. We filled the car at the last petrol station but was told there is a lot
Pros: Nothing, just thieves
Cons: No service, very humiliation
Pros: Friendly helpful staff
Pros: drop off painless and no issues.
Cons: pick up process lengthy and sales pitch and issues with customers over insurance options having a knock on affect for all customers.
Pros: Great staff - Alexandra and Juan were very friendly and made it an easy process.
Pros: No aggressive sales pitch regarding insurance
Pros: Fast service!
Pros: Nothing, other than the fact that thankfully I only had to speak to them twice.
Cons: Everything. Staff were rude, uncompromising, defensive over their hidden charges -- not only to me but also other customers present who were also unhappy with the surprise costs.
Pros: Variety of cars, free transfer from airport to the pick up point. Unlimited milage.
Cons: I reserved a car using my VISA debit card. However at the service desk the agent told me that I needed to present a credit card which was not available. In case of absence of the credit card, the agent said I needed to get an insurance for the whole period of rent. Actually I didn't want to get insurance but I was obliged to get it otherwise I couldn't rent a car even by frezing enough deposit. As a result, I had paid around 168 euro insurance, while the rental fee was around 140 euro.
Cons: We had to wait for about an hour till we got the car
Pros: Dropping off was fast.
Cons: Waited for 45 minutes for room in the shuttle to get to ClickRent, and 60 minutes in the line at ClickRent, to be told that despite having all the extra cover with DiscoverCars, I had to pay for more cover with ClickRent, otherwise I couldnt leave. So, over £220 down. And once you are at ClickRent, it's very difficult to leave without a car... The car itself was half a size down from the one expected, but 13 Euros a day to upgrade.
Cons: As with most car rentals companies, a 7 seater vehicle was very expensive.
Pros: My funds on the credit card still frozen (1k eur)
Cons: My funds on the credit card still frozen (1k eur)
Pros: Nice car, clear instructions
Cons: The wait took too long and it was not clear that the person providing the creditcard, had to be the main driver (not co-driver), so had to pay an additional insurance fee.
Cons: Nearly 3 hours to get our car and what they gave us looked like it had just come back from the Paris-Dakar rally ! Every panel of the car apart from the the roof had damage on it. Apparently that was all they had left so god help them in the summer.
Pros: Not a lot
Cons: Very slow and not informative about operation of car or indeed where the petrol station was and how to use the sat Nav . Staff just not interested and over worked
Pros: Friendly, correct service
Cons: The time spent to pick up the car
Pros: They were right on time, everything was smooth and as described.
Pros: Click&Rent were a very easy company to deal with, and the transaction went through smoothy.
Cons: After the car has been dropped off and inspected, Click&Rent should offer a ticketing system for their Client's to be dropped off at the airport, as other customers who arrived later than us were trying to push to the front of the queue.
Pros: Easy and friendly
Cons: nothing to comment
Pros: Very friendly
Cons: Very slow and cumbersome check in procedure
Pros: la fréquence du shuttle
Cons: rien, tout ok
Pros: Profressional organisation
Cons: Got scammed when paying with debit card instead of credit card
Cons: Very slow check in to collect car and it wasn't that busy.
Pros: They gave us the car with the language set at Russian- this is a car where everything is controlled through the ipad screen. It was a mission to change the language to english.
Cons: We’ve rented from them in the past, and they are always looking for ways to overcharge for their rentals.
Pros: No hassle ...quick
Pros: Away from airport and easy pick up
Cons: Long time waiting to say there wasn’t many in the office queuing
Pros: Clean cars
Cons: Slightly slow desk to collect car: busy.
Cons: We waited half an hour to be collected. The car had a lot more damage that was not listed, and it didn’t like going into reverse. You are not given a paper copy of the damage, they send an email with the damage on it that they don’t tell you and it didn’t come through for a while and only when I asked to see the listed damage.
Pros: No delays, no add ons and no hassle
Cons: They do not accept debit cards, only, credit cards.
Pros: Polite , English spoken, and professional
Cons: Tyre pressure indicator not reset Slow service , too many customers too few administrators Not clear where to report for the shuttle pick up at the airport
Pros: Kind and helpful staff.quick drop off of the car
Cons: The time for picking up the car should improve.maybe more staff
Pros: The shuttle service was useful albeit delayed. The car fulfilled a purpose
Cons: The delay in getting from the airport to getting the car.
Cons: Absolutely useless! Waited ages to be seen. Minimal staff and awful customer service
Pros: Not a lot, a staff member telling me I was right that I was downgraded but he could not correct this unless I paid more money is not good service
Cons: See earlier comments
Pros: Very helpful and friendly staff.
Pros: Very unsatisfactory service I didn’t have appropriate credit card , the response from the representatives in your office Mr Santiago, was One of sheer delight when he realised he could charge me an extra €160 for insurance I’d already paid for paying twice in other words
Pros: Very quick service
Cons: It was a good service
Cons: i did not take a car from your company because you have a policy of charging 198euro extra if i paid by debit card that would mean you were charging me nerley 300euro for 1weeks car insurance i can insure a car at home 350 euro for 1 year i phoned another car hire company and they only charged 3 euro per day extra for paying by debit card needless to i will never be using you again and i will tell any of my friends to avoid your company like the plague
Pros: Clean and it looked like a new car
Cons: The shuttle bus to pick the car up was nothing short of a joke. We waited and hour and half to be picked up despite messaging to be advised it would be arriving in 10 minutes. When it arrived we were told there wasnt enough space on the first shuttle even though we had been waiting longer than other passengers. We also paid for Sat Nav in the car however upon turning it on it said it wasnt available. Given we were and hour and half behind schedule we left it but we will be claiming a refund!
Pros: Decent price
Cons: Waited 80 minutes to be picked up despite numerous calls and 40 minutes to hand car back , this company needs to employ some people.
Cons: They sold my elderly dad extra insurance and were very pushy, even though we took out insurance
Pros: Good car and value
Cons: Long wait for shuttle, long wait and desk to pick up and drop off car
Pros: Drop off was great, took all family members back to airport.
Cons: On arrival only took the driver to the rental cabin off site, all other family members had to stay at airport, the queue to get the car took nearly 1hour not enough staff for customer check in's and car had quite a few marks which I had responsibility of checking over and the reporting any marks I felt had been missed, putting all the onus on me! If the car had been washed it may have made that job a little easier to spot! Also the directions to pick the mini bus are wrong its level minus 2
Cons: Surcharged for extra cleaning after leaving depot when not advised of any problem so unable to discuss or challenge. Second charged excess mileage when it was unlimited booked through Discover Cars, fraud by Click rent in my view. They haven’t responded to my emails questioning their charges
Pros: Horrible staff, unreliable company, there so many complaints against them
Cons: I will never use this company again., Neither rental cars.
Pros: Service was actually alright. Would have been good value if I'd have been able to use my credit card.
Cons: As above. Inability to use American Express.
Pros: Quick return process
Cons: That my reservation was cancelled due to late arrival , hence I needed to make a new reservation for much more money. Half way the discussion , the lady at the service desk didn't speak English very well , which is the classic approach when they rip you off.
Pros: Dropping off was easy
Cons: I pay to Discovercars for 4200 km drive, but ClickRent refuse to give more than 1500 km for two weeks, despite I payed for 4200. ClickRent blame Discovercars for the "misstake". The car, a Skoda Fabia, was in bad condition. No more Click Rent for me.
Pros: Car cleanliness
Cons: They didn’t have a large car, as we had ordered. They insisted that we pay for full insurance which doubled the price of the rental.
Cons: The figure quoted to be paid at airport and the free extra driver Change when you get to desk. 97€ for petrol with admin fee 30€ is criminal
Pros: Nothing. The staff however, were courteous.
Cons: No one expects to get a car for 3 days for £2.14, but the additional costs far exceeded what we were expecting and you are virtually bullied into taking out the top level of insurance. You also have to pay a tax on the fuel deposit, which you don't get back and it's not optional, so how is that not part of the original price quoted??? Very shady! I can't say it's not in the small print, it was, however, I class these people in the same bracket as telephone scammers! They spoilt our holiday.
Cons: First car given without sat nav. Eventually one was found with sat nav. Would have thought this was a basic necessity in a hire car.
Pros: Car & cost were just as described on the internet, with no pushy upsales at the desk
Pros: very fast and effecient
Cons: was dissapointed that no mention of a fuel charge i got charged €92 and only used quarter tank and got €36 retuarned...
Pros: Easy and clean. Got the car we requested unlike others that give you similar.
Cons: Being given the wrong location and the price in the end.
Pros: Reliable car.
Cons: Pick up at airport was in a different place to that given when booking. Long wait for shuttle bus and at desk, obligatory extra charges and pressure to buy insurance. Breakdown cover was twice the price given when booking. 12 Euros kept from deposit with no reason given despite my request for information.
Pros: Good value for money, efficient and friendly staff
Cons: Car could have been cleaner inside
Cons: The hidden charges
Pros: The staff were courteous
Cons: 2 things - we could have had clearer directions on the form to help us look cate the nearest petrol station on our return. Despite searching on our sat nav we could not find one, took over 1/2 hour searching and finally had to go to drop off without filling up. We were then charged an extortionate €29 for ‘fill up charges. Be warned!
Pros: see above
Cons: see above
Pros: Good full l to full fuel.
Cons: I was accused of causing some scratches underneath the front valence of the car. These marks were obviously not spotted on pick up of the car because of the location. Total scam and ruined our break in Alicante. I have requested a compensation claim for the 200 euros that was deducted from my credit card, but my email hadn't reached your complaint division. please advise me that this claim has been received.
Pros: Staff very friendly and helpful. Premises clean and pleasant.
Cons: Lenght of rental period and named driver. Because of these restrictions I am unlightly to rent from you again.
Pros: The car itself was fine
Cons: Over an hour to pick up the car, half tank of gas, reserved the car on my Amex and then told you don't accept Amex, strange policy to up sell me on insurance, stupid policy of paying 30 euro to drop the car off 30 minutes before the office officially opens.
Pros: Good car
Cons: Very slow service, incredibly inefficient
Cons: Up sell
Pros: Good value for money.
Cons: We arrived at time I had wrote on my booking and car wasn't ready. We had to wait, especially my elderly parents for 45 minutes until we got our car, which I thought of disgraceful. I had order a what I thought would be a 4x4 or similar as my mum has knee replacement, but we were giving a low car which proved to be difficult for parents during the holiday. Also when I came back to drop of car there was no one in office to take keys (this was 9.30am) and I had to stand about and wait for agent.
Pros: They offered their insurance package, but when I said I didn't need it, they didn't try to push it on me.Some other car hire companies are really bad for this,so I would definitely use click & rent again.