Victoria Rent a Car at Alicante Airport

Pros: Very gentil people, good information

Cons: Nothing

Pros: They picked up and dropped off with speed which was very good. The car had a terrible smell and lots of damage marks. This made it worrying as a lot had not been marked on the record sheet. When they marked it off, it was very rushed.

Cons: We booked through discover cars and when we go to Victoria cars the terms and conditions were all different! They wanted more more to book extra insurance again, when I had already paid additional for full cover. They refused the additional driver that was on my booking and between discover cars and Victoria cars they could not even get it added on within our 10 day rental. This was a huge issue for us as we had only booked with them because of the free additional driver. Awful customer service!

Pros: Clean car

Cons: Still waiting for them to return my deposit. It is a real pain to chase them up every day. I will now have to launch a claim through Mastercard.

Pros: ease of hire and cost.

Cons: zero

Pros: Friendly, stress free and welcoming

Pros: Good price good service mini buses very regular to collect you

Cons: Nothing really

Pros: Good value for money and excellent sevice

Cons: Some people might find the return venue a bit difficult to find. I used a pin drop

Pros: The agent was so helpful and kind

Pros: The speed of the Pick-up and Drop-off.

Cons: The money deposit is still blocked on the credit card. So now, it has being blocked for 4 days. In other rental cars, it is usually unblocked immediately.

Pros: Attempt to speak english

Cons: Poor Attitude Taking payment in lieu of extra insurance cover (rather than holding it on a card) Insisting on a credit card rather than a debit card Parking the car for pick up against a wall so you cannot see the front to inspect for damage Claiming to spot damage that was not on the pick form. This required video evidence to prove otherwise. Overcharged by c£100 on full to full tank. Charged £160 for fuel then reimbursed £65 2 days later This company are bandits and should be avoided

Cons: Was very surprised Victoria took a 900 euro deposit against damage rather than taking a block on credit card then said it would take four days to give it back. SMe with petrol - full to full but they took the money and said on return it would be gour days to get it back.

Pros: pas d'avis

Cons: pas d'avis

Cons: The attitude of the people was shocking. So rude. I would never use them again. It’s not a cultural thin, just rudeness in any language.

Pros: Easy transfer to and from airport No hassle at desk not trying to sell you other things which is good

Cons: All ok so far just awaiting the upfront charge to be returned

Pros: Nothing it’s all about scamming customers on insurance , and it has to stop , everyone is sick to death of you car companies in Spain .

Cons: You insurance I bought if you doesn’t cover the insurance at Victoria cars , not only is this fraud you are taking money by default, you should be arrested and jailed

Pros: I haven’t yet received my deposit back

Cons: I haven’t yet received my deposit back

Pros: Car hire company helpful

Pros: Nothing

Cons: Assistant gruff and abrupt. Unlike all other rental companies I’ve used the damage and fuel deposits were actually taken from card, not just blocked, resulting in credit card charges when deposits refunded in euros not pounds. Car had so much damage it was almost impossible to find and photograph it all so, surprise, surprise, they found a scratch I’d missed and charged 150€. Even have to refuel at 1 specific garage.

Pros: They were so helpful. Spoke perfect English

Cons: A scam company , I wish I’d read the reviews before I booked . Claims of false damage - disgusting .

Pros: Going back to the airport TO PICK UU ANOTHER CAR FOR 21 Days by Lara cars

Cons: The hussel picking up the car. The car had several scratches and scrapes, hidden in the dark as we picked it up

Pros: Snel geholpen. Toen we naar het vliegveld moesten konden we ook heel snel de auto inleveren en er stond meteen een busje klaar om ons erheen te brengen.

Cons: We kregen een auto mee met heel veel krassen! Ook niet de auto die we hadden gereserveerd.

Pros: Everything is wonderful!

Pros: The guys in the Alicante office helped me massively as there were many hidden charges from Discovery Cars. We ended up rebooking direct with Victoria remt a car

Cons: Can had marks on every panel

Pros: Efficient at first.

Cons: Not only holding my 900 euro deposit, but actually withdrawing that amount from my credit card with no explanation at all.

Cons: The staff were off hand to rude when picking up and dropping off the car, especially when they realised that I hady own insurance. They took €900 from my credit card at pick up. I'm used to the deposit being reserved. €50 was taken (over which I had no control or notice) because of a tiny 2mm stone chip. I am a frequent renter and this was by far and away my worst experience. Never again!

Pros: Prompt pick up.desk clerk very helpful but loses marks for suggesting Tip We did tip

Cons: Impossible to contact

Pros: quick check out when returning the car and transport back to airport

Cons: took an age to complete paperwork first in office then about six people arrived they completed there paperwork and left we were still been checked in and didn't like been asked to sign a form for the car without seeing the car and been able to condition of it when checking the car it had no parcel shelf and seats were stained told don't worry we don't check the inside of our cars !! REALLY

Pros: Nothing

Cons: Nothing

Pros: Nothing

Cons: Scammers

Pros: Trying to charge for scratches already on car.

Cons: The car was checked off on return, then I had €155 taken from my deposit for scratches that were already there. It was signed off after return then I was charged. I won't be using this car hire company again.

Pros: Nothing at all.

Cons: When collecting our rental car just after midnight, the service by the 2 chaps behind the counter was abysmal. The younger guy (I will refer to as Shaggy from Scooby Doo) took no interest at all in us renting the vehicle. It was like he was doing us a favour. After passing us the keys to the car we discovered the car keys did not work on the car. I had to wait for ages then to get the other guy to help us and get a replacement. After another 40 mins we got a replacement car. No customer service!

Pros: Great help, easy to use drop off pick up etc. Staff where brilliant. 4* . Will be 5* if my deposit and fuel go in within 4 days.

Cons: Price increase over 2 days. Jumped €80 on 2 days

Pros: At the beginning, I thought that they were very helpful.

Cons: I have that much to say what I didn't like, I can't write all about it on here. Needless to say. They are a very deceiving company and I would definitely recommend anyone considering renting from them to AVOID AT ALL COSTS,, as you are likely to end up paying them for damage that was already on the car. Would I use them again. MOST DEFINITELY NOT. I've sent them an email refuting the damage, I haven’t even had the courtesy of a reply. Please be aware using this company.

Pros: It's okay

Cons: Nothing special everything was core t

Pros: I didn’t like anything. They are scam artists that rip off the customers.

Cons: The company withheld money on my credit card. When I returned the car I was told everything was good. After I left, they did a 2nd check and they found a knick on the front bumper and charged me 105 euros. The car was full of knicks when I picked it up. It is well documented on the internet that company is scamming customers. This seems to be a standard practice of Victoria car rental.

Cons: All of the previous comments and we tipped the car up with fuel, to a full tank and they have since charged us a fee for this and damages that did not happen during our lease. SCAM! AVOID!

Cons: Very prompt service

Pros: Car was clean and available on time.

Cons: Over one week after returning the car they still have my deposit. Today they sent me a bill for 130€ which is for petrol when I returned it full with a receipt from a garage 5 kms away, they claim it needed 3 litres, they have made an extra cleaning car (I have a holiday home here and regularly hire cars, this has bever happened to me before) and also claimed there is a scratch, which from the picture they sent is tiny and would easily polish out. Noone available to check the car on arrival.

Pros: Fast shuttle from the airport, arrived as soon as we got to the bus stop. Friendly staff Car was good, Opel Zafira 7 seater with parking sensors and a camera Fuel refunded after two working days We had a problem with the car unlocking as the key had been repaired as we waited to pick it up, they offered us a new car no questions asked but it wasn't that much of a problem so we didn't bother

Cons: Nothing all good

Cons: Very efficient

Pros: NICE CAR, TERRIBLE COMPANY

Cons: THEY ROBBED ME OF 150 EUROS AFTER THE CAR WENT BACK, THEY SAY THAT THERE WAS A BACK SEAT LIGHT BULB OUT, A BOOT LIGHT BULB FAULTY AND WITHHELD 150 EUROS. WOULD NEVER USE AGAIN

Pros: Staff were very friendly and made the whole thing easy

Cons: Being charged when it said free second driver

Pros: Quick drop off.

Cons: Very pushy to get extra cover. Very negative about Discover cars Made me feel nervous they would charge for any issues.

Pros: Rude people, don’t go there.

Pros: They are claiming non existent damage

Cons: They are criminals

Pros: Security deposit was not returned in full. false charges were taken by the car rental company.

Cons: Security deposit was not returned in full. false charges were taken by the car rental company.

Cons: The second door of the boot would not open but we still managed to get luggage in and out.

Pros: Dry quick on collection and no 'hard sell' for extra insurance

Cons: Car had lots of knocks that were not initially highlighted but we went around car to highlight on form . On return very quick - we asked for confirmation all ok but was told it was and deposit would be refunded. €900 had been taken on pick up but 3 days after returning only €680 was returned. No explanation and no reason either as was told all was ok

Pros: Not forced sale of additional insurance

Cons: Nothing

Pros: They came to pick me up at the gas station in El Altet

Cons: Could not find where to drop off the car. Have been given hardly any indications and got lost in El Altet

Cons: Arrived late at night and after finding various small and significant damage to the vehicle they said it didn’t matter and that I should take videos and pictures but that I had full package and no deposit so not an issue. When I tried to return the vehicle they checked it thoroughly and tried to claim I had damaged it. I have many pictures and videos including the voice of the representative that told me it would be fine. Some damage I would have had to have laid down on ground with torch to doc

Pros: Polite and the airport shuttle was good

Cons: The office staff were clearly very busy, which meant it took a bit of time to be served

Pros: Close to the airport. quick pickup shuttle.

Cons: When returning the car you don't have the option to go thru the condition and because of this it is taking long time in getting the refund for the insurance and for the petrol.

Pros: Shuttle bus easy to find and didnt have to wait more than 5 minutes. At the office there was no attempt to sell anything so we paid the money, signed the paperwork,collected the keys, and off we went

Cons: Everything was good. The only small thing was that getting back to Victoria Cars involves using a service road which is quite narrow in places and has no road markings. Just something to be aware of.

Pros: Very friendly people excellent communication highly recommend it

Cons: Nothing

Pros: Great service and nearly new vehicle

Cons: I received a Jeep Compass which was different. On the website it was presented the Trailhawk version, that have off-road capabilities, instead I got a basic version with 2wd, that was broken. One of the tyres had not enough air pressure, the car was vibrating all the time driving over 100kmh and the next day a few electronical systems got failure. That shouldn't rent a car that has such a poor condition

Pros: Fast and easy

Cons: Not a thing

Pros: Brilliant that they used our rental car to take us back to the airport so we didn't need to transfer luggage to a transfer vehicle.

Cons: It took took 15 minutes to be picked up from the airport and it was easy to tell if someone was actually coming to pick us up.

Pros: No hidden extras and a pleasant and easy hand over.

Pros: Jammer dat Uw balie medewerkers slecht Engels praten. Voor veel mensen is spaan erg moeilijk. De kennis van de routeplanner in de huurauto was onvoldoende.

Cons: Zoals omschreven in de revieuw

Pros: Rien

Cons: Impossible de dialoguer, paiement qui ne correspond pas à votre contrat , antipathique, ne connaisse pas leur voiture, il ne savait même pas me dire s'il y avait un GPS dedans ou pas ?

Pros: One of the best car rental we have experienced.

Pros: Quick and efficient

Cons: Service was fine, but Seat Arona is not a great car.

Pros: El agente me dio un contrato diferente al ordenado y confirmado. Contrariamente al acuerdo contractual, tuve 1000 km gratis durante el período de alquiler y sin franquicia. Viktoria cambió el contrato a 200 km por día gratis, lo que da como resultado 800 km por 4 días de alquiler. La franquicia en caso de daños se fijó en 100 euros.

Pros: Car was good to drive and an automatic as requested. Good size for two adults plus luggage. It was economic with impressive fuel consumption. Well equipped and with efficient functional controls .

Cons: The car had some minor damage eg small dents, scratched alloys, marks on seats when we picked it up . A surprise considering the price. Detailed directions for the return to the off airport office would have been useful. An up to date road map also.

Pros: Great service all round. Good price

Pros: Very quick service, the car was exceptionally clean, it was a really good spec, included quality rubber car mats, scented, best ever

Cons: all good for me

Pros: no pressure selling at desk. Will only be totally satisfied after i have seen my latest credit card statement.

Pros: Perfect service and quick delivery

Cons: Nothing

Pros: Friendly staff, Explained everything well, The car and paperwork was ready and waiting for us and easy to complete and took no time at all Great service

Cons: All was good The only thing that could have been better was if the car could have been picked up at the airport But the shuttle service worked well and didn't take lon So all good

Pros: No deposit required

Pros: Quick, easy, friendly and no issues

Pros: Fast and professional

Cons: Excellent service

Pros: Easy and fast.

Pros: The employees were nice and proffessional.

Cons: They didn't see my DicoverCars reservation, had not chosen car and provided a different model of the car.

Pros: Mercedes C class very nice car

Pros: Easy to communicate with

Cons: Nothing

Pros: Really nice team, hubbie scratched the hire car by accident and they were lovely and talked us through the whole process.

Cons: Nothing they were excellent

Pros: The staff were very pleasant and helpful with us. Super quick with the paper work. Will certainly be happy to hire a car again from them.

Pros: Friendly, helpful and efficient service

Cons: Thought the shuttle would be waiting for us. Although one phone call and they were there in a minute.

Pros: It could not have been easier would recommend

Pros: Service was good

Cons: -

Pros: Verry Proffessional and Quickly.

Pros: The man that served me was friendly

Cons: Nothing

Pros: Very easy pick up and drop off

Cons: No spare tyre in the car

Cons: got lost on the way back, you jave to enter to airport to go to Victoria car park

Pros: Great little car with good air con

Cons: no pick up / drop off in the airport. You need a shuttle to take you to the rental office / airport

Pros: Satisfied with the car, all our luggage also fitted in.

Cons: Fuel put on was rated too expensive

Pros: Nothing, they are should close rent company

Cons: Staff...

Cons: It was very expensive

Pros: Very easy and straight forward, shuttle was waiting for us when we arrived and we were on our way within 30 mins

Cons: Filled the tank up at a petrol station 3-4 miles from office. Tank was full but they took it to squeeze 6 euro in and charged me for it. Not a massive issue but seemed a little petty.

Pros: The shuttle bus staff were very helpful

Cons: The office staff were very slow and surly. Everything seemed like too much effort.

Pros: Good shuttle

Cons: The price for an additional day much more expensive

Pros: Good car

Cons: Time spent waiting for transfer from airport

Pros: The agents both on the transfer service and at the check in/collection desk we’re just wonderful. There was no pressure to upswell like other companies religiously do and the process was straightforward. I felt valued and put at ease as a customer.

Cons: Nothing! They were all fab!

Pros: The car was nearly new and very clean.

Cons: Nothing

Pros: No messing about with trying to sell extras, straight forward paperwork & we all inspected the car together before i drove out of the car park. Car was hybrid which saved us on petrol costs during the rental

Cons: Off site car hire is always a bit slower when u land & want to get on with the trip. But that said, the bus stop was easy to find, the bus was prompt & the journey 5 mins

Pros: Poor car, not what we ordered and very poor quality car seats

Pros: Really friendly staff and super helpful. Would Definitely recommend to other people

Pros: The team were fantastic. Adrian the manager was superb. We had five big suitcases. No way they would fit in our intermediate car boot. He understood, found us a car with a bigger boot and then helped us squeeze (well ram) them in. Such a nice can do guy. We loved him. Excellent

Cons: Was a bit hard to work out how to find them when we first arrived.

Pros: Excellent staff and efficient

Cons: Service was great but the prices are exceptionally high and much higher than before COVID

Pros: Søde medarbejdere og hurtig service.

Cons: Skal med shuttlebus til biludlejning

Pros: Fabulous service, thank you so much

Pros: Smiles and warmin service

Cons: The kid booster had no cushion and was just a plastic seat. Not that comfortable.

Pros: Serviceminded staf

Pros: CAR could have been a bit cleaner, specifically the windows were not cleaned well

Pros: Once at the desk is was quick and easy

Pros: They were super efficient. Phoned me the day before we flew to check that we still wanted the car and where to collect it from.

Cons: Nothing

Pros: They were extremely helpful and they were much less fussy than other companies ie Goldcar/Interent

Cons: Off airport is a bit of a nuisance but would not stop me using again

Pros: Was as it’s supposed to be

Cons: When they called me on my phone before my renting period and explained it’s only possible to use credit card? However still paid with my debit card so…

Pros: We found it easier and quicker than getting a car from the airport 5 star service

Pros: Overall condition car was pretty good.

Cons: Not clear if shuttle service was needed at Alicante airport towards office Victoria. Log time before we were picked up at airport. They were not prepared with their administration even they possessed our personal information before arrival. We had to control the car ourselves and had to mention all the damage on the car. They could have done this by themselves before and than we just needed to verify. The baby seat was not in place and they just gave it to us and was not clean.

Pros: Nothing

Cons: Lied about fuel station Insisted we purchase 90 euros of fuel from them saying we could have a refund if we brought it back full Supplied a smaller car Within 2 miles of driving the car developed a fault with the gear box, the onboard computer said it needed a repair immediately. We called Vicoria cars who told us to continue driving and that it was a fault with the sensors. For the whole holiday we were expecting the car to break down. In UK we would not drive a car with a fault code shown

Pros: Quality cars

Pros: Efficient service for collection from airport and relatively quick handover process.

Cons: Not the most pleasant of staff.

Pros: Very Helpful guys

Cons: The shuttle pick up was a bit of a free for all regardless of how long you had been waiting

Pros: Average car rental. Breaks were grinding along with not having the right vehicle specified and the over price fuel charge

Pros: quick and efficient service.

Pros: Very friendly. Quick pick up at airport. Informative and helpful. Easy to find and close to airport

Pros: Very supportive and caring. Want to give cheerful and efficient service

Pros: Helpfull and good car

Cons: Adress not finding in google maps Not possible before 08.00 houre to drop off car and bringing to rhe airport

Pros: Not easy to figure out where to go to find Victoria car rental when you get off the aeroplane.

Cons: No signage for Victoria rental, not easy to find the transfer bus. Place is difficult to find when dropping back the car - Google Maps sends you a very confusing route across country!

Pros: The staff were polite and efficient

Cons: None

Pros: Everything

Cons: Nothing

Pros: Sooth and quick

Cons: Prices are stupidly high. Taking advantage of the pandemic

Pros: The car was brand new the shuttle bus took a while and there was a few people waiting

Cons: They showed us the car in the shade, I should have insisted they pulled it out of the bay to show us but as it only had 7km I thought it’s new! When we got to our destination we saw there were some small scratches on the bonnet. So we just waxed it and they couldn’t be seen but a bit of hassle we could have done without. the fuel policy is a bit odd. We paid full to full but they charge you €90 for the tank of fuel we filled the car back up at the cost of €56 they refunded 3 days later

Pros: Quick, friendly, efficient.

Cons: Cost of the fuel, no charging cable for the EV

Pros: Victoria rent guys were quick and efficient.

Cons: Out of hours after 10pm charges

Pros: Easy with shuttle bus. Effective and friendly.

Pros: Excellent service from start to finish

Pros: Excellent service

Pros: Very helpful and friendly staff

Pros: quick response to questions with friendly and helpful staff

Cons: Not the easiest place to find

Pros: The agents and driver provided very good service, friendly and welcoming. All the information I needed was explained by the agent about if an accident happens or etc etc, in an easy way for me to understand. Overall very good customer service. Also, Prices and all extra insurance cover was as I booked online, no hidden extras.

Cons: Nothing

Pros: Agent in Alicante was super helpful.

Cons: Email communication was lacking.

Pros: Quick and no fuss

Cons: Charged €65 for fuel at the beginning of rental with promises of refund if the car was returned full. Wasn’t expecting this I would normally read all T&C’s

Pros: See comments above.

Cons: Nothing. Would use them again.

Pros: Excellent fast service

Pros: No pressure to take out any extras.

Cons: NA

Pros: sparwaność usługi- odbiór, kontakt ,oddanie -bez zarzutu

Cons: cena

Pros: Staff at office and driver very helpful and friendly

Cons: Not able to use address in satnav