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Victoria Rent a Car at Alicante Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The friendliness of staff and speed and efficiency of the whole process and the price was very competitive.
Cons: Friendly delivery and efficient service at all stages.
Cons: I am still awaiting my fuel deposit back, no response to emails etc
Pros: Very gentil people, good information
Cons: Nothing
Pros: They picked up and dropped off with speed which was very good. The car had a terrible smell and lots of damage marks. This made it worrying as a lot had not been marked on the record sheet. When they marked it off, it was very rushed.
Cons: We booked through discover cars and when we go to Victoria cars the terms and conditions were all different! They wanted more more to book extra insurance again, when I had already paid additional for full cover. They refused the additional driver that was on my booking and between discover cars and Victoria cars they could not even get it added on within our 10 day rental. This was a huge issue for us as we had only booked with them because of the free additional driver. Awful customer service!
Pros: Clean car
Cons: Still waiting for them to return my deposit. It is a real pain to chase them up every day. I will now have to launch a claim through Mastercard.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Mileage is limited, there will be a surcharge for each additional km.
A young driver fee applies to drivers under the age of 24.
There is no maximum age.
A senior driver fee applies to drivers over the age of 76.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, proof of home address (e.g. Utility bill).
A local renter is defined as a renter who is a resident of Spain. A local renter is defined as a renter who has a license issued in Spain and who is flying into the country without a return ticket.
A deposit for a tank of fuel is required upon collecting the vehicle.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Additional charges will be applied.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied. Details are available from the rental company's reservation office.
Winter tires are not mandatory in Spain.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
If the customer is late for a return for more than 59 minutes, extra day charges will apply, in addition to any other rental charges.
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