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Victoria Rent a Car at Alicante Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Great service all round. Good price
Pros: Very quick service, the car was exceptionally clean, it was a really good spec, included quality rubber car mats, scented, best ever
Cons: all good for me
Pros: no pressure selling at desk. Will only be totally satisfied after i have seen my latest credit card statement.
Pros: Perfect service and quick delivery
Pros: Friendly staff, Explained everything well, The car and paperwork was ready and waiting for us and easy to complete and took no time at all Great service
Cons: All was good The only thing that could have been better was if the car could have been picked up at the airport But the shuttle service worked well and didn't take lon So all good
Pros: No deposit required
Pros: Quick, easy, friendly and no issues
Pros: Fast and professional
Cons: Excellent service
Pros: Easy and fast.
Pros: The employees were nice and proffessional.
Cons: They didn't see my DicoverCars reservation, had not chosen car and provided a different model of the car.
Pros: Mercedes C class very nice car
Pros: Easy to communicate with
Pros: Really nice team, hubbie scratched the hire car by accident and they were lovely and talked us through the whole process.
Cons: Nothing they were excellent
Pros: The staff were very pleasant and helpful with us. Super quick with the paper work. Will certainly be happy to hire a car again from them.
Pros: Friendly, helpful and efficient service
Cons: Thought the shuttle would be waiting for us. Although one phone call and they were there in a minute.
Pros: It could not have been easier would recommend
Pros: Service was good
Pros: Verry Proffessional and Quickly.
Pros: The man that served me was friendly
Pros: Very easy pick up and drop off
Cons: No spare tyre in the car
Cons: got lost on the way back, you jave to enter to airport to go to Victoria car park
Pros: Great little car with good air con
Cons: no pick up / drop off in the airport. You need a shuttle to take you to the rental office / airport
Pros: Satisfied with the car, all our luggage also fitted in.
Cons: Fuel put on was rated too expensive
Pros: Nothing, they are should close rent company
Cons: It was very expensive
Pros: Very easy and straight forward, shuttle was waiting for us when we arrived and we were on our way within 30 mins
Cons: Filled the tank up at a petrol station 3-4 miles from office. Tank was full but they took it to squeeze 6 euro in and charged me for it. Not a massive issue but seemed a little petty.
Pros: The shuttle bus staff were very helpful
Cons: The office staff were very slow and surly. Everything seemed like too much effort.
Pros: Good shuttle
Cons: The price for an additional day much more expensive
Pros: Good car
Cons: Time spent waiting for transfer from airport
Pros: The agents both on the transfer service and at the check in/collection desk we’re just wonderful. There was no pressure to upswell like other companies religiously do and the process was straightforward. I felt valued and put at ease as a customer.
Cons: Nothing! They were all fab!
Pros: The car was nearly new and very clean.
Pros: No messing about with trying to sell extras, straight forward paperwork & we all inspected the car together before i drove out of the car park. Car was hybrid which saved us on petrol costs during the rental
Cons: Off site car hire is always a bit slower when u land & want to get on with the trip. But that said, the bus stop was easy to find, the bus was prompt & the journey 5 mins
Pros: Poor car, not what we ordered and very poor quality car seats
Pros: Really friendly staff and super helpful. Would Definitely recommend to other people
Pros: The team were fantastic. Adrian the manager was superb. We had five big suitcases. No way they would fit in our intermediate car boot. He understood, found us a car with a bigger boot and then helped us squeeze (well ram) them in. Such a nice can do guy. We loved him. Excellent
Cons: Was a bit hard to work out how to find them when we first arrived.
Pros: Excellent staff and efficient
Cons: Service was great but the prices are exceptionally high and much higher than before COVID
Pros: Søde medarbejdere og hurtig service.
Cons: Skal med shuttlebus til biludlejning
Pros: Fabulous service, thank you so much
Pros: Smiles and warmin service
Cons: The kid booster had no cushion and was just a plastic seat. Not that comfortable.
Pros: Serviceminded staf
Pros: CAR could have been a bit cleaner, specifically the windows were not cleaned well
Pros: Once at the desk is was quick and easy
Pros: They were super efficient. Phoned me the day before we flew to check that we still wanted the car and where to collect it from.
Pros: They were extremely helpful and they were much less fussy than other companies ie Goldcar/Interent
Cons: Off airport is a bit of a nuisance but would not stop me using again
Pros: Was as it’s supposed to be
Cons: When they called me on my phone before my renting period and explained it’s only possible to use credit card? However still paid with my debit card so…
Pros: We found it easier and quicker than getting a car from the airport 5 star service
Pros: Overall condition car was pretty good.
Cons: Not clear if shuttle service was needed at Alicante airport towards office Victoria. Log time before we were picked up at airport. They were not prepared with their administration even they possessed our personal information before arrival. We had to control the car ourselves and had to mention all the damage on the car. They could have done this by themselves before and than we just needed to verify. The baby seat was not in place and they just gave it to us and was not clean.
Cons: Lied about fuel station Insisted we purchase 90 euros of fuel from them saying we could have a refund if we brought it back full Supplied a smaller car Within 2 miles of driving the car developed a fault with the gear box, the onboard computer said it needed a repair immediately. We called Vicoria cars who told us to continue driving and that it was a fault with the sensors. For the whole holiday we were expecting the car to break down. In UK we would not drive a car with a fault code shown
Pros: Quality cars
Pros: Efficient service for collection from airport and relatively quick handover process.
Cons: Not the most pleasant of staff.
Pros: Very Helpful guys
Cons: The shuttle pick up was a bit of a free for all regardless of how long you had been waiting
Pros: Average car rental. Breaks were grinding along with not having the right vehicle specified and the over price fuel charge
Pros: quick and efficient service.
Pros: Very friendly. Quick pick up at airport. Informative and helpful. Easy to find and close to airport
Pros: Very supportive and caring. Want to give cheerful and efficient service
Pros: Helpfull and good car
Cons: Adress not finding in google maps Not possible before 08.00 houre to drop off car and bringing to rhe airport
Pros: Not easy to figure out where to go to find Victoria car rental when you get off the aeroplane.
Cons: No signage for Victoria rental, not easy to find the transfer bus. Place is difficult to find when dropping back the car - Google Maps sends you a very confusing route across country!
Pros: The staff were polite and efficient
Pros: Sooth and quick
Cons: Prices are stupidly high. Taking advantage of the pandemic
Pros: The car was brand new the shuttle bus took a while and there was a few people waiting
Cons: They showed us the car in the shade, I should have insisted they pulled it out of the bay to show us but as it only had 7km I thought it’s new! When we got to our destination we saw there were some small scratches on the bonnet. So we just waxed it and they couldn’t be seen but a bit of hassle we could have done without. the fuel policy is a bit odd. We paid full to full but they charge you €90 for the tank of fuel we filled the car back up at the cost of €56 they refunded 3 days later
Pros: Quick, friendly, efficient.
Cons: Cost of the fuel, no charging cable for the EV
Pros: Victoria rent guys were quick and efficient.
Cons: Out of hours after 10pm charges
Pros: Easy with shuttle bus. Effective and friendly.
Pros: Excellent service from start to finish
Pros: Excellent service
Pros: Very helpful and friendly staff
Pros: quick response to questions with friendly and helpful staff
Cons: Not the easiest place to find
Pros: The agents and driver provided very good service, friendly and welcoming. All the information I needed was explained by the agent about if an accident happens or etc etc, in an easy way for me to understand. Overall very good customer service. Also, Prices and all extra insurance cover was as I booked online, no hidden extras.
Pros: Agent in Alicante was super helpful.
Cons: Email communication was lacking.
Pros: Quick and no fuss
Cons: Charged €65 for fuel at the beginning of rental with promises of refund if the car was returned full. Wasn’t expecting this I would normally read all T&C’s
Pros: See comments above.
Cons: Nothing. Would use them again.
Pros: Excellent fast service
Pros: No pressure to take out any extras.
Pros: sparwaność usługi- odbiór, kontakt ,oddanie -bez zarzutu
Pros: Staff at office and driver very helpful and friendly
Cons: Not able to use address in satnav