Goldcar at Palma de Mallorca Airport

Pros: Easy to find at the airport

Cons: Tried the hard sell of excess ins cover. Vehicle had damage NOT listed on the pick up form. Had to get one of their agents to examine prior to leaving the pick up location.

Pros: The price was very good compare to other car rental agents.

Cons: Collecting the car I felt pressurised the agent to take out the car insurance provided by Goldcar. The time picking up the car was longer than I expected. The car has had multiple scratches and a large dent.Otherwise the car was clean and driving nicely.

Cons: The extra cost that had to be paid at the desk

Pros: At collection they were very helpful and arranged a suitable car without hidden costs

Cons: Long queues at collection

Pros: Waited more than hour to get my car. Booked car with kids seats there was no kids seats another extra 30 min

Cons: Disaster

Pros: The lady was ver efficient and polite. I think her name was Marianela

Cons: The waiting time was pretty long. Around 40 minutes

Pros: Super simple process at the desk - if all customers would simply have the documents required before picking up- this would result in less queuing - no fault of gold car

Pros: Everything went smoothly, very professional.

Pros: At the airport so no transfer bus. Efficient collecting/returning process. Car in excellent condition.

Cons: Service at the counter in the terminal was ridiculously slow. There were plenty of staff but half of them were stood around chatting whilst there were empty desks for serving people - it was as if they wanted the queue to grow to show how popular they were. The woman we got at the counter was very condescending and tried to scare us into buying their very expensive insurance.

Pros: Great price and modern clean car

Cons: Nothing to report

Pros: Seemed helpful

Cons: I have been overcharged. I have emailed about this but am still waiting for a reply

Pros: Gold car are a total Scam they didn’t accept any paperwork and told the fee we had paid was a handling fee …. Not a Deposit… so so rude we finally walked away cutting our losses and hired from Sixt quite frankly are Amazing

Pros: The one rude staff ruined the whole experience so nothing positive to say about Goldcar and would not recommend them if they don't cooperate with bookings from Discover cars

Cons: The staff was a complete liar. Threatening me to charge interest on their 2000 euro excess if I declined their premium insurance which I later found out was a lie. Also the excess stated in my booking was 1400 instead 2000. My remaining balance to pay was supposed to be 20 euros but the staff demanded 290 euros and would not honour the 20 euros. The fee comprised of 39 euros premium office fee, 165 premium insurance and 33 euros late arrival fee. The only fee that was fair was the late arrival

Pros: Desk agent was very pleasant

Cons: They provided a car full of dents then tried to make a claim for a further scuff that was already there. Not to be trusted

Pros: Nothing

Cons: The way they screw you over insurance. I paid for full-cover only to be charge another 320 euros for fully-comp insurance on top when I picked it up. This was hidden in the ts&cs and I didn't appreciate the strong-arm tactics of the Goldcar operative at the desk. It left a very bad taste in my mouth.

Pros: Easy, quick, polite staff

Cons: Having to go from one kiosk ot another in car park to pick up car keys

Pros: Everything, I've used many rental companies over the years but goldcar are the best.

Cons: Could have been a bit cheaper

Pros: The motor car I was going to have was too big for me.So I went to the office in the car park and a young gentleman called Issac was super efficient and helpful which took all the stress out of the situation.He was a credit to your company,thank you very much.Francis Wright,Oxford,UK.

Pros: Nothing abysmal

Cons: Rip off people

Pros: Pick up point easy to find car was clean friendly staff to check for damage

Cons: Reception staff very pushy to take Goldcar inclusive insurance highlighting the potential fees for even minor scratches Charged for having a diesel car even though I wanted a petrol!! Won't use Goldcar again

Pros: Peter the representative who dealt with myself was very efficient

Cons: Nothing

Pros: pick up and drop off are relatively quick and the car quality is good

Cons: Having to buy additional insurance

Pros: Very good services , Gold car staff are were very helpful

Pros: Efficient all the way, no hassle, staff were brilliant

Pros: Quick and easy

Cons: Nothing

Pros: Located at Airport.

Cons: Difficulty in check in desk unable to hire car with my paper licence that Avis & Hertz take. Had to pay for a named driver .

Pros: Quick and simple. Competent staff and cheaper than competitors.

Cons: Kiosk prices are very different from online via Discover Cars. We spoke with Goldcar staff member first who offered a more expensive option and they said it was the cheapest they had. Then we went on Discover Cars and booked online there which was a lot cheaper. Straight after we went back to Goldcar who was able to process the booking anyway so no problem there. Just seems to be an inconsistency with pricing between obtaining the car directly from the kiosks vs online.

Pros: Airport pick up and drop off.

Cons: Scaremongering and pressure to try to get me to take out additional insurance which I refused. The car was not as expected and it was covered in damage spots.

Pros: Convenient

Cons: Rubbish from previous rental still in car boot!

Pros: All of the above

Cons: Nothing I didn't like

Pros: Amazing

Cons: Great

Pros: Once seen at the desk it was a good experience

Cons: Way too long waiting for the representative. 2 1/2 hrs

Pros: Lady at desk explained everything very well

Cons: Car was dirty on outside

Pros: Polite service, used goldcar a lot and always trusted them, especially in Spain.

Cons: Not a lot really. Smooth and efficient. Car was a big of a banger but it was also very cheap so can’t complain.

Pros: Efficient check in & check back.

Cons: Details of on costs confusing

Pros: Very efficient

Cons: Despite having called to check if they took debit rather than credit cards, they didn't for the deposit I needed to leave. I then had to pay more for insurance as they said if anything went wrong the insurance taken wouldn't cover everything.... I argued the point but in the end gave in. My fault.

Cons: The was not clean and they carde