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Goldcar at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: The extra cost that had to be paid at the desk
Pros: At collection they were very helpful and arranged a suitable car without hidden costs
Cons: Long queues at collection
Pros: Waited more than hour to get my car. Booked car with kids seats there was no kids seats another extra 30 min
Pros: The lady was ver efficient and polite. I think her name was Marianela
Cons: The waiting time was pretty long. Around 40 minutes
Pros: Super simple process at the desk - if all customers would simply have the documents required before picking up- this would result in less queuing - no fault of gold car
Pros: Everything went smoothly, very professional.
Pros: At the airport so no transfer bus. Efficient collecting/returning process. Car in excellent condition.
Cons: Service at the counter in the terminal was ridiculously slow. There were plenty of staff but half of them were stood around chatting whilst there were empty desks for serving people - it was as if they wanted the queue to grow to show how popular they were. The woman we got at the counter was very condescending and tried to scare us into buying their very expensive insurance.
Pros: Great price and modern clean car
Cons: Nothing to report
Pros: Seemed helpful
Cons: I have been overcharged. I have emailed about this but am still waiting for a reply
Pros: Gold car are a total Scam they didn’t accept any paperwork and told the fee we had paid was a handling fee …. Not a Deposit… so so rude we finally walked away cutting our losses and hired from Sixt quite frankly are Amazing
Pros: The one rude staff ruined the whole experience so nothing positive to say about Goldcar and would not recommend them if they don't cooperate with bookings from Discover cars
Cons: The staff was a complete liar. Threatening me to charge interest on their 2000 euro excess if I declined their premium insurance which I later found out was a lie. Also the excess stated in my booking was 1400 instead 2000. My remaining balance to pay was supposed to be 20 euros but the staff demanded 290 euros and would not honour the 20 euros. The fee comprised of 39 euros premium office fee, 165 premium insurance and 33 euros late arrival fee. The only fee that was fair was the late arrival
Pros: Desk agent was very pleasant
Cons: They provided a car full of dents then tried to make a claim for a further scuff that was already there. Not to be trusted
Cons: The way they screw you over insurance. I paid for full-cover only to be charge another 320 euros for fully-comp insurance on top when I picked it up. This was hidden in the ts&cs and I didn't appreciate the strong-arm tactics of the Goldcar operative at the desk. It left a very bad taste in my mouth.
Pros: Easy, quick, polite staff
Cons: Having to go from one kiosk ot another in car park to pick up car keys
Pros: Everything, I've used many rental companies over the years but goldcar are the best.
Cons: Could have been a bit cheaper
Pros: The motor car I was going to have was too big for me.So I went to the office in the car park and a young gentleman called Issac was super efficient and helpful which took all the stress out of the situation.He was a credit to your company,thank you very much.Francis Wright,Oxford,UK.
Pros: Nothing abysmal
Cons: Rip off people
Pros: Pick up point easy to find car was clean friendly staff to check for damage
Cons: Reception staff very pushy to take Goldcar inclusive insurance highlighting the potential fees for even minor scratches Charged for having a diesel car even though I wanted a petrol!! Won't use Goldcar again
Pros: Peter the representative who dealt with myself was very efficient
Pros: pick up and drop off are relatively quick and the car quality is good
Cons: Having to buy additional insurance
Pros: Very good services , Gold car staff are were very helpful
Pros: Efficient all the way, no hassle, staff were brilliant
Pros: Quick and easy
Pros: Located at Airport.
Cons: Difficulty in check in desk unable to hire car with my paper licence that Avis & Hertz take. Had to pay for a named driver .
Pros: Quick and simple. Competent staff and cheaper than competitors.
Cons: Kiosk prices are very different from online via Discover Cars. We spoke with Goldcar staff member first who offered a more expensive option and they said it was the cheapest they had. Then we went on Discover Cars and booked online there which was a lot cheaper. Straight after we went back to Goldcar who was able to process the booking anyway so no problem there. Just seems to be an inconsistency with pricing between obtaining the car directly from the kiosks vs online.
Pros: Airport pick up and drop off.
Cons: Scaremongering and pressure to try to get me to take out additional insurance which I refused. The car was not as expected and it was covered in damage spots.
Cons: Rubbish from previous rental still in car boot!
Pros: All of the above
Cons: Nothing I didn't like
Pros: Once seen at the desk it was a good experience
Cons: Way too long waiting for the representative. 2 1/2 hrs
Pros: Lady at desk explained everything very well
Cons: Car was dirty on outside
Pros: Polite service, used goldcar a lot and always trusted them, especially in Spain.
Cons: Not a lot really. Smooth and efficient. Car was a big of a banger but it was also very cheap so can’t complain.
Pros: Efficient check in & check back.
Cons: Details of on costs confusing
Pros: Very efficient
Cons: Despite having called to check if they took debit rather than credit cards, they didn't for the deposit I needed to leave. I then had to pay more for insurance as they said if anything went wrong the insurance taken wouldn't cover everything.... I argued the point but in the end gave in. My fault.
Cons: The was not clean and they carde