Goldcar at Palma de Mallorca Airport

Pros: Despite issues with the terms and conditions the assistant was very helpful.

Cons: They have huge damage deposits if you pay by debit card, which they then charge a currency commission on making it really expensive despite the low advertised cost of hiring the car.

Pros: We got a new car

Cons: Trying to sell me insurance I didn't need

Cons: Horrible experience. Male attendant was aggressive from the offset. The SUV intermediate car I’d booked was unavailable. He offered me a fiat500 alternative and said I’d have to pay an extra £35 per day for a larger vehicle. He also said that my bike box was not permitted in their vehicles. He requested an extra €2000 deposit on top of the €1400 previously agreed deposit (total of €3400). I debated the above to which he went forth and cancelled the booking with no refund

Pros: The vehicle was excellent and had only 800km on the clock

Cons: Goldcar hire included an unnecessary insurance costing over €300 when I’d already said I didn’t want it. I had my own excess insurance policy, but they said I need to sort that out with Discovery Car hire. A total rip off!

Pros: Nothing

Cons: Customer service is really bad

Pros: Simple, easy to use, v good car

Cons: They were rude, unhelpful, unprofessional and tried to charge much more than was quoted.

Cons: The time taken to be processed at desk(1 hour)as there were 2desks, only 1ticket machine working at 1desk , coursing confusion between customers

Pros: Call out system.

Cons: Price was totally different, didn't show the price and for what it was, just commented something, never tell about any fees for "premium" services, which were not asked for... Last time going with Goldcar

Pros: The drop of was relatively quick and friendly and we we're given a little guidance on how to change the settings of the car on collection.

Cons: It took a long time to process the vehicle, ~2hrs. We initially received a vehicle that wasn't road worthy, then had to wait for a new vehicle. The agent we initially engaged with disappeared without handover to the other team member. Both cars we saw weren't clean either.

Pros: Excellent service from your desk staff

Cons: Nothing

Pros: Located in terminal. Quality of car.

Cons: All the additional costs.

Pros: Myriam was so great, after a long wait she accommodate me in a very professional way. I rate her attitude and value as a staff up to 10. Overall experience was good and nothing major to complain of it.

Cons: The service provided at the desk by Myriam. She was up to standards and she managed to minimise the pain of waiting so long. Many thanks!!!

Cons: We had a flat tyre and no spare. You then made us travel 2hrs to get a new car.

Pros: upgrade to larger car

Cons: they lied about me having to take their insurance product, which I had to fight. they have done this before as well.

Pros: excellent car

Cons: took a while to collect it from airport

Pros: This was awful. We were told to use our reservation it would cost three times as much as the quoted amount. The staff were rude, forcefully and we had no choice other than to cancel our booking and make a new one directly. Presumably so they could secure more comission.

Cons: It was a con. We lost our £80 reservation fee

Pros: Absolutely nothing terrible company

Cons: Total rip off. They told blatant lies and attempted to bully me into paying for extra extra insurance. She then lied about the amount deposit and promptly took 2400eurs off my credit cars. I have never been served by such a rude woman. I doubt i will hire a car again from anyone never mind this shower of dross called goldcar.

Pros: It was a nice car but the first one they gave us they couldn’t find which was all holiday time

Cons: Not happy about the threat of a small scratch could cost us €1400 when the car is actually covered in scratches

Pros: It was easy on drop off.

Cons: Had to wait at desk then was asked to go to the car pickup point and had to wait there, and then the car was the other side of the car park not by the GoldCar point

Pros: Frosty reception and very aggressive saleswoman trying to frankly sell me an extra insurance even after I told her several times that I have purchased full insurance. But the experience of returning the vehicle was much better with helpful, efficient and polite staff.

Cons: Returning the vehicle, efficient and helpful staff.

Pros: Prompt service at the desk

Cons: Price was high

Pros: Easy drop off.

Cons: Cost more than shown (+ €100 for four days if buying full insurance) Windscreen wipers couldn’t keep up with the rain, had to pull over a couple of times.

Pros: Friendly and efficient

Cons: Bit of a trek to the collection point from the airport desk and could be easier to find

Pros: Drop was easy

Cons: Goldcar tried to charge extra 300 euros for insurance,payed daily extra with discovery cars is this just a big Con

Pros: agent at desk rude and showed her documents from Discover Cars

Cons: Cost of car from original quote and state of the car Dirty, leaked rain from the damaged upper door sills Not able to communicate earlier as have had an accident

Pros: queue option order

Cons: not the friendliest staff

Pros: Almost brand new car, and on the face of it, a reasonable price.

Cons: The agents at the airport were not very friendly or helpful. Read the insurance terms carefully. I am absolutely convinced I paid all I needed to pay when I booked online - but, no, it seems both me and my friend (who also booked online) missed an 'extra' that cost a further 175euros, despite the agreement I had in my hand saying I was fully paid. You can't get the keys until you pay the extra.

Pros: Easy to find at the airport

Cons: Tried the hard sell of excess ins cover. Vehicle had damage NOT listed on the pick up form. Had to get one of their agents to examine prior to leaving the pick up location.

Pros: The price was very good compare to other car rental agents.

Cons: Collecting the car I felt pressurised the agent to take out the car insurance provided by Goldcar. The time picking up the car was longer than I expected. The car has had multiple scratches and a large dent.Otherwise the car was clean and driving nicely.

Cons: The extra cost that had to be paid at the desk

Pros: At collection they were very helpful and arranged a suitable car without hidden costs

Cons: Long queues at collection

Pros: Waited more than hour to get my car. Booked car with kids seats there was no kids seats another extra 30 min

Cons: Disaster

Pros: The lady was ver efficient and polite. I think her name was Marianela

Cons: The waiting time was pretty long. Around 40 minutes

Pros: Super simple process at the desk - if all customers would simply have the documents required before picking up- this would result in less queuing - no fault of gold car

Pros: Everything went smoothly, very professional.

Pros: At the airport so no transfer bus. Efficient collecting/returning process. Car in excellent condition.

Cons: Service at the counter in the terminal was ridiculously slow. There were plenty of staff but half of them were stood around chatting whilst there were empty desks for serving people - it was as if they wanted the queue to grow to show how popular they were. The woman we got at the counter was very condescending and tried to scare us into buying their very expensive insurance.

Pros: Great price and modern clean car

Cons: Nothing to report

Pros: Seemed helpful

Cons: I have been overcharged. I have emailed about this but am still waiting for a reply

Pros: Gold car are a total Scam they didn’t accept any paperwork and told the fee we had paid was a handling fee …. Not a Deposit… so so rude we finally walked away cutting our losses and hired from Sixt quite frankly are Amazing

Pros: The one rude staff ruined the whole experience so nothing positive to say about Goldcar and would not recommend them if they don't cooperate with bookings from Discover cars

Cons: The staff was a complete liar. Threatening me to charge interest on their 2000 euro excess if I declined their premium insurance which I later found out was a lie. Also the excess stated in my booking was 1400 instead 2000. My remaining balance to pay was supposed to be 20 euros but the staff demanded 290 euros and would not honour the 20 euros. The fee comprised of 39 euros premium office fee, 165 premium insurance and 33 euros late arrival fee. The only fee that was fair was the late arrival

Pros: Desk agent was very pleasant

Cons: They provided a car full of dents then tried to make a claim for a further scuff that was already there. Not to be trusted

Pros: Nothing

Cons: The way they screw you over insurance. I paid for full-cover only to be charge another 320 euros for fully-comp insurance on top when I picked it up. This was hidden in the ts&cs and I didn't appreciate the strong-arm tactics of the Goldcar operative at the desk. It left a very bad taste in my mouth.

Pros: Easy, quick, polite staff

Cons: Having to go from one kiosk ot another in car park to pick up car keys

Pros: Everything, I've used many rental companies over the years but goldcar are the best.

Cons: Could have been a bit cheaper

Pros: The motor car I was going to have was too big for me.So I went to the office in the car park and a young gentleman called Issac was super efficient and helpful which took all the stress out of the situation.He was a credit to your company,thank you very much.Francis Wright,Oxford,UK.

Pros: Nothing abysmal

Cons: Rip off people

Pros: Pick up point easy to find car was clean friendly staff to check for damage

Cons: Reception staff very pushy to take Goldcar inclusive insurance highlighting the potential fees for even minor scratches Charged for having a diesel car even though I wanted a petrol!! Won't use Goldcar again

Pros: Peter the representative who dealt with myself was very efficient

Cons: Nothing

Pros: pick up and drop off are relatively quick and the car quality is good

Cons: Having to buy additional insurance

Pros: Very good services , Gold car staff are were very helpful

Pros: Efficient all the way, no hassle, staff were brilliant

Pros: Quick and easy

Cons: Nothing

Pros: Located at Airport.

Cons: Difficulty in check in desk unable to hire car with my paper licence that Avis & Hertz take. Had to pay for a named driver .

Pros: Quick and simple. Competent staff and cheaper than competitors.

Cons: Kiosk prices are very different from online via Discover Cars. We spoke with Goldcar staff member first who offered a more expensive option and they said it was the cheapest they had. Then we went on Discover Cars and booked online there which was a lot cheaper. Straight after we went back to Goldcar who was able to process the booking anyway so no problem there. Just seems to be an inconsistency with pricing between obtaining the car directly from the kiosks vs online.

Pros: Airport pick up and drop off.

Cons: Scaremongering and pressure to try to get me to take out additional insurance which I refused. The car was not as expected and it was covered in damage spots.

Pros: Convenient

Cons: Rubbish from previous rental still in car boot!

Pros: All of the above

Cons: Nothing I didn't like

Pros: Amazing

Cons: Great

Pros: Once seen at the desk it was a good experience

Cons: Way too long waiting for the representative. 2 1/2 hrs

Pros: Lady at desk explained everything very well

Cons: Car was dirty on outside

Pros: Polite service, used goldcar a lot and always trusted them, especially in Spain.

Cons: Not a lot really. Smooth and efficient. Car was a big of a banger but it was also very cheap so can’t complain.

Pros: Efficient check in & check back.

Cons: Details of on costs confusing

Pros: Very efficient

Cons: Despite having called to check if they took debit rather than credit cards, they didn't for the deposit I needed to leave. I then had to pay more for insurance as they said if anything went wrong the insurance taken wouldn't cover everything.... I argued the point but in the end gave in. My fault.

Cons: The was not clean and they carde