CITY Rent a Car at Tirana Airport

Pros: Everything was fine. Thank you for everything.

Pros: We are really satisfied.

Pros: I am really glad that found this company.

Pros: Everything was perfect

Pros: They were very polite and friendly. They responded to any problem we had immediately. I recommend them.

Pros: They were very polite and friendly. They responded to any problem we had immediately.

Pros: I had a great service and inquiry with this company

Cons: Was a scam. Forced us to buy "mandatory" full coverage insurance and had us pay by cash. Then when we dropped off the car, said we had a parking ticket. Even though the ticket was earlier on the day we arrived in the country, before we picked up the car.

Pros: We didnt like the service unfortunately

Cons: 1. Car was not available 2. Couldnt find our booking in their system 3. Replaced with a very old car that im not sure was value for money or saving for the renter 4. Car was in bad condition and multiple things didnt work. 5. Made us wait even on return to update their system and find out why we are returning it to their shop.

Pros: That we managed to give the car back with the promise of getting our deposit back

Cons: Bad customer service, paid more than we should have, terrible car condition the list goes on but not enough space to write

Pros: Nada. Unos rateros. No lo cojáis con ellos.

Cons: Intentaron hacerme pagar más porque no tenían coches de la gama que yo había reservado. Nos dieron el coche 2 horas más tarde de la hora de entrega. Intentaron poner problemas para no devolvernos la fianza, tuvimos que ponernos a malas para que lo hiciesen. La chica que nos atendió prácticamente nos insultó. En la devolución del coche también iban con casi una hora de retraso.

Pros: The car condition was great! 😊

Cons: The Agent was very helpful and always available for anything we needed

Pros: City Rent a Car is very correct and has amazing value for money!!

Cons: Very helpful with client and always available.

Pros: Nessuno non mi e mai stata consegnata

Cons: Spocchiosi e menefreghisti

Pros: I do not get a car

Cons: my holyday mes up because I do not get a car

Pros: Nothing!

Cons: I already submitted a claim. Terrible service provider.

Pros: Wir haben einen Strafzettel in Tirana bekommen, die Autovermietung hat sich für uns darum gekümmert, ich musste nur fragen. Das Personal war freundlich.

Pros: Katastrofen

Cons: Katastrofen

Pros: Great car with a great price💫

Pros: None

Cons: This is the worst car rental experience we’ve ever had. The agency blatantly scams customers without any shame. We booked a mid-size executive vehicle, but when we arrived, they handed us an old, low-tier car from 2007 that barely worked. When we asked for a replacement or refund, they refused. Eventually, we had no choice but to take a lower-class car just to continue our trip – yet they still charged us the full amount. The car had no spare tire at all

Cons: solicitamos un coche compacto y nos dieron un berlina, las condiciones del coche no eran buenas (luces rotas, limpia roto,...), y el trato del primer agente con el que tratamos tampoco fue bueno. El Agente del último día nos trato muy bien y era simpático. Pedimos cambiar de coche al de dos días de coger, no nos pusieron pegas, a sabiendas en que condiciones estaba el coche que nos dieron.

Pros: Terrible car. They want the money but don’t want to supply a decent car.

Cons: The car wasn’t safe to drive. The steering wheel it’s faulty, the hand breaks were faulty , the mirror is faulty yet they wanted £80 for 24 hours hire , 2007 bmwx5.

Cons: Service was due. -4500km sign alerted all the time.

Pros: Nothing! It’s horrible

Pros: New car

Cons: Finding your location :(

Pros: Auto nuova...di 3 settimane

Cons: Luogo un po' difficile da raggiungere

Pros: Everything was great, the guy was absolutely amazing

Pros: For the price was the car ok

Cons: We paid for skoda superb from your picture but we received very old ford Mondeo in yellow collie which was used like taxi, in the car were still that business cards. For the price was it ok but it should be rented with correct pictur and not with picture of new skoda superb

Pros: Handover was quick

Cons: First car had issues and had to be returned which took a lot of time, no ac and brakes were weak, 2nd car was very unclean and we were helpless with it.

Pros: Kindness

Cons: I didn’t like the car condition!

Cons: Poor service and rude people

Pros: Nothing

Cons: Staff was root and did not give right directions for picking up the car. It was worse than terrible and we spent more than an hour just to find the place after 8 calls

Pros: The team is consumer focussed

Cons: The car was not in great condition. It was a. Old vehicle with barely working air conditioning.

Pros: Nothing really - try to avoid if possible.

Cons: The staff was rude and tried to scam me for 20 Euros. The car was not in a great condition.

Cons: De auto was niet geschikt om in de bergen te rijden. Motor was niet krachtig genoeg.

Pros: Nothing

Cons: Nothing

Pros: Nothing on the cas was working properly.Brakes, engine, tires, lights, radio. Engine light was on all the time…It was really difficult to go up with the car…

Cons: Car wasn’t what I expected. Radio didn’t work. No phone holder to use it as a GPS. Child-lock wouldn’t deactivate so I had to open and close the doors manually for everyone. The security deposit, which was supposed to be by credit card and the agency said the card wasn’t working although it’s a card I used in at least 3-4 other trips. I had to give deposit in cash which messed up my trip budget. Overall ok but many unnecessary stressful incidents.

Cons: Unorganized, paid the deposit in cash then they claimed I paid by card.

Pros: Very nice

Cons: They were so nice

Cons: Not respectfull try to scam us But didn’t happen :-)

Pros: The guys at the fest were quick . The car was full of diesel ( very rare for Albania ) they recorded the car prior to rental.

Cons: The location absolutely rubbish, the fact that no one picks you up from the terminal even though it says terminal, car condition not good.

Pros: Easy to rent

Cons: I had to pay 5 EUR, because I didn't wash the car. Also it is already 10 days and I didn't receive my 200 EUR deposit back

Pros: Car was dirty. They gave us a car which has 300.000 KM and motor light was on

Pros: Staff was friendly

Cons: The car we received didn’t have any heating. Enginelamp ande several other lamps was on. Interior was broken. Seats were not clean. I believe the car was a old taxi, the color was bright yellow… Hubcaps had cableties connected to rim.

Pros: Nothing

Cons: The car was in very bad condition: Not clean, smells , safety belt was in very bad shape, radio didnt work, cigaret lighter is missing. One frontlight is out. Different engine maintenance warning lights blinking.

Cons: Didn’t have a reservation for me “found” a car for me to use that was in no shape to be a rental car, dirty inside and out. Got a flat tire on the way to the anirport and the spare also had a hole. When one of the City rent a car employees finally picked me up, was incredibly rude and asked for cash for having to come get me.

Pros: Reasonable price

Cons: We did not get the car that we had reserved. It was a VW Touran for 7 people and we got a nice MG but could not fit 7 people. Thankfully we were 4 instead of 6 people travelling. The check in process took about an hour. Had to ask for the insurance papers as they were not in the car. The office is difficult to find