ABBYCAR at Tirana Airport

Pros: Car was ok but quite dirty on pick up and they charged us a whole day for dropping the car 2 hours late even though we called and told them we got stuck in traffic instead of an hourly rate

Pros: The car itself was fine once I finally received it. Nothing, the service was completely unacceptable. Only the pickup location at the airport was convenient. Unfortunately, nothing positive due to the forced extra payment.

Cons: They forced me to pay €350 extra insurance even though I already had Full Coverage. The staff was unclear and evasive, refusing to explain why the DiscoverCars insurance was not accepted. I was told I would not get the car at all without paying for their “Premium Cover.” The practice felt coercive, dishonest, and abusive. Instead of honoring the contract, they created stress and pressure after a long trip.

Pros: Great service

Pros: I rented a car for 10 days at the cost of €406. Upon pick-up, I was asked for a €1,100 credit card deposit, as stated in the contract (which I admit I hadn’t read in detail). My card couldn’t cover that amount, so I offered to use my wife’s credit card instead. I was then told I would need to sign a new contract and that the €406 already paid would not be refunded. I found this level of inflexibility excessive. To avoid losing the money, I was forced to purchase an additional insurance (full co

Pros: Nothing

Cons: The Guy at the airport was extremely rude and didnt Talk to us. The people at the Office were extremely rude and didnt help at all

Pros: NOTHING

Cons: The company that rented the vehicle, ABBYCAR - Albania, charged us 500 EUROS in fines for having visited MONTENEGRO. They did not inform us of this prohibition to leave the country at any time, and they could have only charged us the Border Fee. However, we believe they preferred to extort us. We wish to request a refund.

Pros: Great service from picking up to dropping of the car

Cons: Great customer service, the speed and efficiency from picking up the car to the drop off. I would definitely recomend ABBYCAR and use it again

Pros: Amazing experience, Great car , good service and excellent customer service. I had the best car rent the Abycar company is amazing , great price and lovely car .

Cons: NA

Pros: byla rychlá a pohotová, příjemný porsonál.

Cons: -

Pros: The guy who came to pick us and drop off to airport was very friendly and gave us useful tips about the place and also some tricks to find the best deals. Even the girl at the desk was very helpful.

Cons: The car had a flat tyre in between our trip and when called for assistance the reply was to fix it by ourselves. Even after paying for full cover. No wheel keys in car to fix the flat tyres and had to call for an mechanic to come fix the car. Even that was done by us. When asked for a replacement car. We were asked to drop the car and wait until next day. Or take a 5 seater instead of a 7 seater. Manual instead of automatic.

Cons: Car was old, dirty inside and outside, the front glass was damaged. We kindly asked to change it but the rental agents were against it. Very unprofesional, worst rental experience of my life

Pros: I never rent a car from them was horrible service they have canceled it last minute

Cons: I never rent a car from them was horrible service they have canceled it last minute

Pros: the kindness of the employees

Cons: we waited 3 hours to have the car, the address stated in the mail was wrong, the person who waited for us didn t show us, we had to call many people to find him.... a tragedy

Pros: professional service, good English, free car upgrade, nice, responsive sellers.

Cons: the distance between the airport and the car pick-up point, the lack of company information/signage at the airport and a ban on entering certain territories in Albania.

Cons: it was problem with travel in the airport when we get back the car

Pros: Be aware of the small clause on the co tract, they like to earn money from penalties.... whatwver you do there's an hidden penalty

Cons: Very bad communication about terms and conditions

Pros: Very efficient and nice atmosphere

Pros: Easy and fast service at drop-off.

Cons: We had to wait more than an hour at the airport until shuttle transport to the rental office.

Pros: The car was really clean.

Pros: The customer servise is very nice, they are kind. Also they pick us from the air port and the also a shuttle to the airport. Im recomending this company.

Pros: The service was good and the car was new.

Cons: They say that the car rental is in the airport when in the reality they have a pick-up in the airport. They should make it clear since that increases the spend time and can affect your planning

Pros: Efficient

Cons: Too many restrictions that are borderline extortive, like washing car before return and leaving paved rode incurring 350 euro penality

Pros: Friendly & courteous

Cons: Admin fees

Pros: Good pick up and return

Cons: We had to pay for a carwash at the end of the rental which is unusual

Pros: New car. First rental

Cons: Kind and efficient

Pros: The price was reasonable and there pick up van was available. Additional driver was free

Cons: Hidden charges Took 60€ for cross country travel daytime insurance is not valid, but had to pay another 16€ at the border for insurance. The car I recived had some almost 63000 kilometres, so not in perfect condition. Cleaning charge- they expect you to bring the car in the same cleanliness sheet a week's travel otherwise you have to pay a fine. It would have been good to know this in advance.

Cons: This was the worst rental experience of my entire life (and I had 50+ rentals). ABBYCAR tried to scam me by refusing to give the deposit back. They accused me of driving through unpaved roads. I tried to explain that I didn't drive on unpaved roads, then they accused me of "lying in their face" because "the GPS is always right. I spend almost an hour trying to explain there is something wrong with GPS record presented to me, the very rude lady at service desk shouted at me most of the time

Pros: Everything went well. Got the car I booked in perfect condition.

Pros: The pick up was quick and efficient, as the representative was waiting for me as soon as I exited arrivals. The car was as expected. No problems during my trip.

Pros: La devolución del coche fue rápida, perfecta y sin contratiempos

Cons: La oficina está muy lejos del aeropuerto ( más de 15 min en coche) , la espera muy larga debido sobre todo a la ineficiencia del personal que se encarga del papeleo

Pros: They specially drove us to the airport when we were in a rush

Cons: Awful car and a complete cheek charging £10 cleaning fee for a reasonably clean car. We were originally told it's only payable if returned in a poor state but on return told it's always charged.

Cons: When i had a problem with car I texted and called them but they didn’t responded back so their support is so bad for these situations and I had to fix the car. When I drop off the car I explained the expense that I made but they really questioned me. I took my money back of course but they are so bad about supports and behaviors. They talk like you don’t understand anything about the car but i know the mechanic so if you are not an easy person, they cant trick you. Just be careful and confident

Cons: We had contracted full-risk insurance, we had an incident and there are no signs of life, no response, no help... when when hiring they tell you that they help you and they manage it within a maximum period of 48 hours

Pros: Nothing at all

Cons: They are not professional. When I arrived no one was waiting us. I called several times no one answered. I sent emails, no one replied. The worst experience I have ever had.

Cons: The car rental agency is NOT at the airport. It took two hours from landing to actually get picked up and taken to the rental. We got a dirty car (exterior), and the representative said I was responsible for cleaning it--this was NEVER communicated to me. The representativea tried to scam me into paying a "ticket" they claimed I received from the police, showing me a piece of paper, with a date and time wben I hadn't even rented the car. A total lie and a cheap scam...I DID NOT pay.

Pros: لا شيء👎👎 ولن انصح بهذه الشركة

Cons: شركة التأجير غير مهتمة بالعميل تعطل مكيف السيارة وعانيت من ذلك 4 ايام وحينما طلبت المساعدة لم يقدموا لي اي خدمة حتى كتبت مشكلتي في قوقل ماب فتحركت الشركة وطلبت مني اصلاحها ووعدت برد مبلغ الاصلاح، وكان الاستلام من مطار تيرانا وسلمونا السيارة من مكتب يبعد عن المطار 20 دقيقة👎👎👎👎

Cons: The pickup was slow and disorganised. One we had located their agent at the airport (which was not easy), it took another 1.5 hours to collect the car from their depot several kilometres away.

Pros: Renting the car in Tirana, Albania was great. You get picked up from the airport. 10min. drive to dealership. Staff overall is comforting and friendly.

Cons: Still waiting for the reserved amount on my creditcard after 5 days.

Pros: Nothing out of the ordinary. They have good pricing

Cons: It is not at the airport

Pros: Very clear contact prior to pick up. Good cost option.

Cons: Car was old (over 150000km) even though they had many other much newer vehicles. Alarm Key was broken and would fall apart from time to time (I was stranded for about one hour, unable open the vehicle). Check out was disgraceful. Not only really slow but also insisted in charging me for a supposed fine that nobody could explain what was (no infraction or police ticket)

Pros: Drop off and getting my deposit back was fast and efficient

Cons: The website listed the car rental as “outside of terminal” - the office is a 15 minute drive from Tirana Airport, and we had to wait ~45 mins for other passengers to arrive before even setting off for the car rental place. By the time we’d waited, got to the office and I had my car, it had been 2 hours since I’d landed. If you are tight for time I don’t recommend them. They also told me I’d have to wash the car before dropping it back or face a €10 fee?! The car itself and drop off were fine.

Pros: The service was friendly and they were efficient when it came to returning the car which had been unfortunately scratched, they were very quick to provide us with all the documents needed for our insurance.

Cons: The service was very slow when we picked up the car and the card machine broke which meant we had to take out cash. Whilst the car was absolutely fine, it was quite old and didn't have many modern features such as a USB port. But overall fine.

Pros: Everything was great and friendly

Pros: Everything went ok. No problems with the car and it was a good price.

Cons: The fact that the reservation talk about pick up and drop of the car at the airport is not completly true. They pick you in a van and take you to their offices so count with 40/60 minuts to have the car.

Pros: Great value for money. Excellent service and good quality car it was 2022 Citroen

Cons: Only feed back that their office is 10 min drive from airport however they pick you up and drop you off to the airport for free. other than that , I highly recommend ABBYCAR

Pros: The auto is the same as described.

Cons: The Office is not in front of the Airport, but it's more than 10 km away, and it can take additional 30 minutes. They pretend you bring the auto back washed, even if the way to reach the dropping-off location is a muddy road. Discovercars.com must check better the data of the providers they offer.

Pros: The car provided was clean, new and in good condition. It had a built in magnetic holder for phone so it was easy to use our own sat navs.

Cons: We paid upfront for cross border access but at the Croatian border it turned out we did not have the Green Card Insurance permit required & were turned back. Rental company should have provided or advised we needed it. Initially the car rental company didn't want to help us, leaving us somewhat stranded between countries. 2-3hrs later this was finally resolved - but at a further cost. Also - most petrol stations in Tirana only take cash & we hadn't been told that either! Be advised!

Pros: PROFESSIONAL STAFF AND EVERYTHING FROM PICK UP TO DROP OF CAR WAS HANDLED PROPERLY

Cons: THEY DID NOT HAVE THE CAR. SO THEY HAD SENT ME TO ACE CAR RENTALS WHO ARE ALSO THE DEALERS FOR CITREON IN TIRANA. THE CAR THEY GAVE WAS NEW. BUT AFTER DRIVING FOR 2 DAYS, I HAD A POP UP INDICATION TO REPLACE GEAR OIL. I HAD TO SEARCH FOR A CAR REPAIR STATION TO CHANGE GEAR OIL TO DRIVE FURTHER. THIS IS NOT EXPECTED FROM A RENTAL CAR COMPANY WHO IS SUPPOSED TO GIVE CAR IN PROPER CONDITION TO CUSTOMER BEFORE RENTING IT OUT.

Pros: The car isnt clean dont have Water for clean glass the tyres vibration in the way its impossibile drive all is very very shith car. I wait 45 minute for pick up I dont want remember this rent is very bad experience for me Sorry

Pros: Nic

Cons: Půjčovna není na letišti, prodlení 2 hodiny s půjčením auta, úplně jiné vozidlo (benzín vs. nafta, manuál vs. automat), prázdná nádrž, svítila kontrolka Service.

Pros: The kindness of (one member of) the staff.

Cons: - The office is 10 mins far from the airport - The amout of 500€ has been locked even with full insurance - The car was "significantly used" - The car wasn't full of fuel (only 3/8) - The wipers didn't wipe the rain - The tyre were not inflated (had to stop after a TPMS warning) - Additional 10€ has been required to clean the car...

Cons: Rental company has kept our deposit and will not answer any calls

Pros: at gate pick up was nice but then it took a long time for the driver to take us to the site

Cons: both cars had maintenance issues

Pros: Efficiency

Cons: Nothing

Pros: They were always available when we called. The representatives went above and beyond to accommodate.

Cons: We didn't know they would be waiting for us at the airport with a sign--if this was communicated via email beforehand getting the car would have been a lot easier.

Pros: Great service. Friendly staff

Pros: Quick and easy

Pros: airport pickup without delays, absolutely perfect

Cons: we asked for full to full policy however this was not provided.

Pros: No truth that’s a new liars

Cons: I don’t like them service I don’t trust them the liars they’ll let me down two times and Them change them companies to pretend that or somebody else I don’t recommend anybody with this company

Pros: Cheap

Cons: A very troublesome Check In app, I already did it, but when I went to the car rental, they said they have no information about me. Secondly, the Car Rental representative is very irresponsible, no one pick us up and I call them, no one pick up (because it's her day off, she doesn't want to pick up my phone), then I left in the airport for 2 hours without any help from both Abby Car and Discovercars. I tried to call them internationally but no one pick up phone and finally I run out of credit.

Pros: Very professional service

Pros: The overall sevice was great

Cons: The car battery kept dying everyday, the rental car facility was a 20-25 min drive from the airport, the car was provided with near empty fuel tank

Pros: Friendly staff

Cons: For a minor scratch under the left rear bumper they charged us 100 euros and we even didn’t know how this scratch happened

Pros: all was good and fast.

Cons: the car had some scrtatches but actually All cars in Albania have scratches:) so its ok:)

Pros: They were super accommodating, specially given the fact that we arrived at 3 am, they were very helpful with the process of picking up and dropping off. The staff was fantastic too!

Cons: The car we received was not a new model & the car rattled from the start of us driving away from the car rental agency. The location is quite a way from the airport. When renting the car online you are not made aware that the car is not permitted to drive on dirt roads, which meant we missed out on visiting some of the best beaches in Albania.

Pros: -----

Cons: They do not have an office near the Airport I did not get the car as they were not at pick up place and did not pick the phone when I was calling (3 times)

Pros: Very helpfull staff, lower depozit than expected

Cons: Rental office is not on the airport, what should be marked on rental page.

Pros: All the staff was extremely helpful and responsive to any questions or concerns.

Pros: Efficient

Cons: Car was already dirty when I fetched. I had to pay 10 euros to have it cleaned when I dropped it off.

Pros: They were helpful and prices were good

Cons: The car maintenance wasn't made properly.

Pros: Nice a polite

Cons: They were very nice and polite