Ace Rent a car at Tirana Airport

Pros: all

Cons: no complaints

Pros: Great service

Pros: I rented a car for 13 days. I didn't get the car because my card was bad. I rented it from another company that accepted my card. I asked for a refund, they refused. Instead, you've already sent me a question twice asking if I liked your company. So I answer - the money is gone and I didn't like it. And don't write to me anymore.

Pros: The young staff where efficient, courteous and pleasant, because of that we will be using Ace rent a car again.

Pros: Clean car

Cons: Waiting at car pick up Staff charged us for dirty car - not so much since it was raining day before..

Pros: officer provided details of the car functionalities

Cons: The pickup in airport kept us wait 1 hour. At the reception, there is a customer Infront of us had some issue, also keep us waited 40 mins. so, it took us waited more than 1 hour to

Pros: I recommend ACE RENTAL to all who want to get best service , they are very kind to customers , i like this company .

Cons: Everything was perfect!!

Pros: The car was clean and low mileage. The office is close to the airport which is grate from a pick-up and drop-off perspective.

Cons: At arrival it was a bit harder to locate the agent because he was not in front of KFC as advertised. He answered the phone really fast and it was very polite.

Pros: All was fine in the end . Thank you.

Cons: The car was not clean and it had a flat tire that I had to fix myself. In the end costed on 5 euro so it is fine for me.

Pros: I do not like the service at all. Never use this company again.

Cons: Not like anything. Useless company . I never seen a company like this that they refuse to acknowledge receipt of the car

Pros: Professionalism

Cons: Efficiency

Cons: When reserving there's no information about restricted areas so if you're planning to go to Bovilla lake, I don't recommend this renatl car company. For breaking the rules, you pay €350.

Cons: A bit of a wait to get the car, numbers didn't answer when called, car was not clean from outside, no washer fluid

Pros: They were kind and they had explained everything.

Cons: I spent a lot of time to picking up the car.

Pros: Very efficient, all as expected

Cons: No issues

Cons: The car was 50000km, Un beat used, the signal "repair" was always burning... The direction was not optimal...

Pros: Great service

Pros: Message from pick up guy day ahead for easy meet.

Cons: You have to pay for cleaning the car after return - which was first time I experienced this fee. There is lot of other extra charges - border cross, go on unpaved roads.

Pros: WORST CUSTOMER SERVICE EXIST. The support it's terrible, the woman it's in a terrible mood, she don't know how to works at all. Terrible support.

Cons: Support, customer service. I think I never had such terrible service in my life. Just want to charge without explain the charger.

Cons: Kwota na miejscu okazała się być ponad 2 razy większa niż podana na waszej stronie podczas rezerwacji Online

Pros: Cars are fairly new and clean and pick up from airport is efficient.

Cons: Summer tyres in winter, no duty of care towards their clients. Communication is terrible no one responds to emails, calls, whatsapp messages. Areas like this which really penalise the car rental agency as they could potentially do very well but crazy how they are unable to provide the correct level of service and safety towards their clients

Pros: Although the rental office was around 15min drive from airport it was ok because I knew it when booking. Staff was extremely helpful and nice.

Pros: Customer service

Cons: Excellent service

Pros: They were clear and efficient when picking up the car

Cons: The conditions of the contract were not matching the conditions on DiscoverCars.com

Pros: The agents were very nice and friendly.

Cons: The car needs to be clean and ready in advance. The following comment is not related to the agents of Ren a Car. The road leading to the rental company is in very bad shape and with potholes. This is a municipal road but if sth can be done to encourage the city to fix that road it will be great and give the right image to clients.

Pros: One broken light. And one lamp showed low pressure for tyre. After wisiting a gas station and filling air to tyers the lamp was still lighting. Very stressful.

Cons: Not serviceminded.

Pros: Quick response to communication and messages.

Cons: The money blocked in my bank is still blocked, it needs to be removed urgently, but there is no progress.

Pros: The price and the free shuttle to pick the car and back to the hotel.

Pros: Friendly and efficient

Cons: No comment

Pros: Staff was generally friendly and accommodating.

Cons: They asked for €10 upon return because "the car was dirty" but the car had only been used 2-3 times in a week and normal usage doesn't really justify a cleaning fee.

Pros: -airport pick up service

Cons: -The condition of the car was very bad, we definitely not get the car we payed for (a new Renault 308) -Our Citroen Elysee had several safety related defects (f.ex. the windscreen whipers dont function like they should, tires and brake were also really bad) -We were not informed before booking (probably deliberately) that the deposit can only be made with a credit card! -In order to earn more money, the customer is forced to take out their additional insurance for 20 euro per day -never again...

Pros: Straightforward picking up process with no pressure of selling any add-ons

Cons: Bit too far away from airport to collect and drop off car

Cons: We waited a long time with a representative of the company at the airport until they came to pick us up to take the car. And also that we returned the car, it took a long time until they drove us to the airport. In addition, they asked for a payment of 10 euros for cleaning the car for a reasonable use of a week's travel. Cleaning should not be on the customer.

Pros: Fast service and clean car provided

Cons: Was flexible with extension of the rental

Pros: Everything, personnel very kind and effective, clean and new car, they even helped us get back to our hostel. 100% recommendable

Pros: Not luch

Cons: See above

Pros: I appreciated that they had English speakers. I also appreciated that they had someone contact me the day before to arrange where they would pick me up at the airport. All the staff are friendly.

Pros: Very smooth and quick process. No issue, friendly people. They didn't try to upsell me on anything.

Pros: Was quick to pick up the car.

Cons: Pick-up at the airport and the condition of the car with 87.000 km.

Cons: Car not cleaned, car very old and in a bad condition overall. HAD Nothing to do with what was advertised, we received a very cheap Citroen.

Cons: Only issue was at collection when our credit card didn’t have the word CREDIT on the front so was not accepted until we could log onto our internet banking and show it was a credit card. Also it wasn’t clear that the depot was not at the airport & we would need a shuttle to the depot.

Pros: Over charged me for cross border fee for each country instead of per booking per conditions. Still disputing it through credit card.

Cons: Over charged me for cross border fee for each country instead of per booking per conditions. Still disputing it through credit card.

Pros: Bara gott att säga om det

Cons: Lite avsides, men vi blev hämtade på hotellet eftersom vi bodde bara rakt över gatan från Tirana Airport

Pros: Cheap and easy, good English

Cons: The rental place is not at the airport — it’s a 25 minute drive away

Pros: The free shuttle option with flexibility of pick up destination

Cons: Lack of communication about office being closed during my stated drop off time left my experience very confusing. And I paid €48 for the out of country option but they didn't include or inform me about the green card rule at the border. This was particularly frustrating as it set back my trip over an hour and costed me +€15 that I feel I shouldn't have paid for.

Pros: Waiting for us at arrivals with a sign. Paperwork was very straightforward & car was perfect.

Cons: Requires a shuttle from the airport, which was not terribly efficient. Car was same-to-same fuel policy, so we received it with only a quarter tank.

Pros: Friendly and helpful, picked us up and dropped us off at the airport. Allowed us to take the car into North Macedonia and Greece for an extra charge of 48E per country.

Pros: Everything was great but waited 1.4 hours for pickup past agreed time

Cons: Waiting on pick up, and car fuel on empty

Pros: Very straightforward and easy to deal with

Cons: You do need to have the car cleaned before taking back or they charge 10euro. This is clearly stated by Ace on the rental agreement. I paid the 10euro but lots or car cleaning places around if you wanted to do cheaper.

Cons: The car ran out of petrol after 150K The car was not as ordered. - It wss too big.

Pros: Everything was Great!

Pros: Great customer service, good choice of cars and reasonably priced

Cons: Professional and knowledgeable staff

Pros: Good service, friendly staff, and clear conditions.

Cons: The office is not at the airport. Anyway, a representative will pick you there.

Cons: The office is about 10 km from the airport. Customer service is really bad. They don't care about the client and they barely inform him what is happening.

Cons: besides paying extra for the car, the windshields for the rain weren't working and had to put oil in the front engine.

Pros: Car was albeit a simple car at least in good shape and clean.

Cons: The local car agency had extra rules that applied to their cars. None of those rules were in my initial rental agreement with DiscoverCars. Those rules made me totally having to change my travel plans. Also I lost money since I had to cancel hotel bookings in places I couldnt reach with my rental car due to these "local" rules!

Pros: non er full con carburante cosi che era molto difficoltoso sapere come fare per farli tornare allo stesso livello

Pros: Everything was super easy and on top of that the flexibility to fit your needs. Excellent!

Cons: The fact that I was picked up from the airport was amazing!

Cons: I dropped off the car on Saturday and until now (Wednesday) they don't give me my deposit money back. I had to pay extra insurance in rental office when I picked up the car, because they told to me, that I don't have credit card, but only debit card.

Pros: everything

Cons: vehicle location was a bit difficult to find