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Surprice at Tirana Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing. They were trying to overcharge everyone as the flight was delayed so charged them a penalty and also were overcharging on the additional driver. The cars were sub standard.
Cons: No one in the office at the airport and no transfer bus arrived so we had to walk. We had to wait to be served. They tried to charge us extra for the additional driver, even though we already had a set price from Discover cars. The car had a cigarette burn and a tear in the seats and had done 170,000 miles! The engine light on the dashboard was indicating amber to show a problem. We queried this and asked for a different car but they said no. We would never use them again
Cons: Insurance papers were outdated
Pros: Que me dieran sillita para el bebe pero tuve que volver al dia siguiente a por una mas pequeña
Cons: El tiempo de la gestion en la recogida, no lo recomendaria si llevas prisa.
Pros: Easy drop off
Cons: Horrible customer service. No effort to remedy problems with the car. We were told to fix the car ourselves by the office lady, which we found unprofessional and rude.
Pros: Cheap and car had good engine. One of employees near terminal on AirPort to show people where is the office.
Cons: People in the office were a bit grumpy, multiple warning control signs were lighting in the car, but it ran well.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 99 years.
A senior driver fee applies to drivers over the age of 74.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card. Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Information on the exact fee amount is available by request.
Crossing country borders is allowed to the following countries: Austria, Belgium, Bosnia and Herzegovina, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain-Mainland, Sweden, United Kingdom, North Macedonia.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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