United Rent A Car at Marrakech Airport

Pros: Service excellent

Cons: La atención personal fue un desastre, el señor hablaba a tal velocidad que no conseguí entender nada, sólo que tenía que pagar 180€ si quería llevarme el coche y encima me hizo un cargo en la tarjeta de más de 200€ además de los 700 del depósito, todavía no sé en concepto de qué ni me lo han devuelto. Sólo espero no haber sido víctima de una estafa, ya que no se me ha devuelto ni el depósito ni los 200€ de no sé qué.

Pros: I think if the prices are respected they are a really good option, but they try to get your money as much as they can.

Cons: Ended up paying similar prices to bigger companies which are more transparent, better services, and have cars in better conditions. The car was not in good conditions and as we used we got to know things which were not working and we were afraid of being charge for things they were already not working. They did not declare any issues at the pick-up.

Pros: Mehdi à été parfait. Je l'ai trouvé directement à la sortie de l'aéroport. J'ai du écourter la location pour des raisons personnels et il s'est rendu immédiatement disponible pour changer l'horaire de restitution. Le véhicule correspondait à la description, tout s'est bien passé.

Pros: everything was fine

Cons: they suggested that we should have taken the car to the car wash. That that is what the contract said. Didint see that info anywhere.This is the first time in my 30 year rental history that I have been asked to clean the car. The car was used for 3 weeks in a country which is always dusty but absolutely the car was not filthy.

Cons: "Office" a bit dubious in a sleazy van does not convince. Car was not readily available and dirty when finally delivered. Parking cost on top came as a surprise, caused unnecessary hassle.

Pros: Je suis arrivé(e) à l'heure et j'ai reçu beaucoup de salutations de la part de leur équipe. L'agent Faiza était très gentille

Pros: the most good thing is that the fees were not hidden , all clear nothing extra i loved the experience

Pros: i toke my car from united in marrakech for a short period the car was clean and the exact thing i wanted also the agent was very nice i wish them the best

Pros: they gave me the car i wanted the agent was very nice and helpful, she followed up the whole process with me, yes i think this is the most attractive thing about the company, i never forget a good sercive thank you united and a special thank to kaoutar .

Pros: Nothing - they lied to my face saying the front tyres were safe

Cons: The car was not in a fit state at pick up - i have numerous photos of both front tyres that are bald on both sides of the tyre and have only 1.5mm max tread in the centre. United (the man at pick up and his female boss on the phone) just lied and said they were fine. The airbag and wngine check (amber) sign came on wituin 150km of Marrakech and they knew it had problems because they had tried to botch a fix on a sensor that kept coming out

Pros: Nothing

Cons: Nothing

Cons: Taking insurance money that is too much. I don’t know why I got the full coverage insurance if I have to pay for insurance guarantee and I have to pay for the damages out of my pocket. And show the 1400 Euros in the website prior to booking Not in the invoice after

Pros: IMANE WAS AMAZING, SHE HAS EXPLAINED EVERYTHING TO ME BEFORE GETTING THE CAR AND GAVE ME INFORMATION ABOUT THE RETURN SO I DON'T HAVE TO BE DELAYED WHEN RETURNING THE CAR.

Cons: The fuel light lit up as soon as I got the car and had to pay for parking but I didn't have any change when arrived from London.

Pros: Pick up and drop off did not take long. Polite staff.

Cons: The car had major repairs, front and back. Scratches and dents everywhere. The fuel cover doesn't open easily. Tyres are bold and could do with new ones. Could do with written the car off and replace with new one.

Cons: Cuando llegas al aeropuerto de Marrakech ves todas las oficinas de alquiler de coche pero la de united rent a car no, dado que no tienen oficina. Hacen todas las gestiones dentro de una furgoneta sucia y vieja. Ademas, no dejan pagar con tarjeta de debito, tiene que ser de credito. La nuestra no era de debito y la unica solucion que nos dieron fue cancelar la reserva y perder todo el dinero. Si esto no fuera poco, la fianza es muy alta. Por lo tanto, no recomendamos esta compañia.

Pros: Absolutely nothing

Cons: The company is not a serious one. In fact it has no office at the airport but an old and fatiscent van, waiting the customers in the park, where every normal operation of managing the reservation is not possible. And if you need to solve any administrative problem they don’t help you as It’s usual in a serious hire car company. Chose Budget Avis or any other company.

Pros: Nothing! Unprofessional, un-polite without any attention to the customer. I will never use United Rent a Car in the future

Cons: The agent was really unprofessional on the car- delivery and on the car-return process. No contract or copy of the invoice has been shared. The car was not in line with the booking made and I have to pay an extra 150€ to rent a car for 5 person waiting under the sun at 45° at 14:00 for two hours.

Pros: They supplied a car, it got us where we wanted to go

Cons: The car was low quality and had a number of minor faults. One developed into a bigger problem when the boot would not shut. The agent was downright rude when I dropped off the car. He didn't say a word at first then wanted to charge me for various things I thought unfair. He ended up tearing up the form when I questioned it. The agency is also impossible to contact. I tried 4 different numbers I was given for them by discover or on the rental agreement. They didn't answer any.

Pros: Agent not attentive. Not bothered.

Cons: Agent said there was no car. Asked me to make a complaint. That's it. Get stuck in 45 degrees outside for 2 hours

Pros: cheap price, rental "office" is the blue van that's on the parking lot on the left if you come up the stairs of the main parking area, says "United". Car worked, not the best, but good price. You have to pay 100 dh at the end to get it cleaned.

Cons: the car is old, a lot of smoke out of the pipe, dirty and with lots of scratches. The tires are bad, have little to no tread, and got two flats, one tire had to be completely replaced. Even the spare tire is bad. I hope they get the budget to at least put some new tires on the car. At least one tire is new now haha

Pros: Nothing

Cons: We ordered an automatic they gave us a gare car and charged us double for it

Pros: Picking up and dropping off was quick and easy. Staff were friendly and easy to communicate with.

Cons: The car was in a very bad state. The wheels were not aligned and car pulls to the right when the steering wheel is straightened. The tires were very worn out. The reverse gear was not easy to shift. The seats looked dirty and very worn. We did not feel safe at all doing the long trips we did in this car.

Pros: Nothing

Cons: I didn’t get the car I booked. They gave a very old car, when i asked the agent he said that all the cars in Morocco are very old due to the driving conditions.

Pros: Una vergogna.

Pros: The car new and clean

Pros: price

Cons: the car was a wreck

Pros: Coche limpio y buen servicio

Pros: La voiture était en très bon état, coussins propres ainsi que les tapis.

Pros: New vehicle and good service

Pros: Easy and fast

Pros: The agent at the pick up was nice , but he forgot to inform about the cleaning policy

Cons: At the time of returning the car, the company surprised me by stating that it needed to be cleaned, information I was unaware of. The agent did not inform me of this during the pickup. Additionally, they charged me a substantial amount, which does not align with the market price. Very disappointed.

Cons: deposit too large only credit card

Pros: Reasonable Price

Cons: Not clean and not maintained

Pros: very easily and quickly we took the car

Pros: Friendly staff and very professional

Cons: Terribly rude representative, told me that if I didn’t sign a contract to say the car was valeted before being returned they’d charge me £20. He said he was going home so either sign or he’ll take the car back. I’ve never had to pay a cleaning charge and it wasn’t mentioned o end website contract. I was also charged to exit the airport from the rental company. Very disappointed

Pros: Best price on offer and received a free upgrade on the car

Cons: For the deposit make sure you have a credit card and not a debit card. Otherwise it takes a couple of weeks before you get your money back

Pros: Véhicule ne correspondait pas à mon choix de catégorie, gravement endommagé et de plus celui est tombé en panne en plein milieu de la nuit.

Cons: Le personnel incompétent, lors du retour du véhicule, une des effectifs féminin de United était assise dans un véhicule et a refusé le retour du véhicule car je devais moi même le stationner à 50 mètres de l’endroit où était arrêté le véhicule.

Cons: They made me pay for the parking ticket even if the car was parked hours before my arrival.. so I paid for a ticket that I haven’t even used!!!

Pros: Easy to find

Cons: The fact it’s set up from the start to make extra changes upon return! Knowing people are rushing so will pay just to leave !

Pros: Nothing really

Cons: Everything. Charged another full coverage insurance and didn’t return yet the deposit after 5 days checking out the car

Pros: Cowboys

Cons: Dodgy car, then tried to blame damage on us. Crooks

Pros: Quite easy to book

Cons: The car I was given and the hidden fees.

Pros: Staff in Rabat where I dropped the car off

Cons: Car quality; semi-satisfied with agent in Marrakech

Pros: Inefficace

Cons: J'avais signalé a plusieurs reprises que mon vol avait beaucoup de retard et une fois arrivé pour récupérer le véhicule on me facture presque 45 euros pour le retard

Pros: The checkout was good and quick but I got charged with 100MAD for the cleaning of the car. I never rent a car and have to clean it before the checkout.

Cons: First, they gave us a car without the driver seat adjustable, and in very bad condition with a lot of scratches, claiming we got another car that looked ok, but the first night we had to push it because the battery was empty, and I got a light on the dashboard about an electric issue and when I called the customer service they told me that issue is frequent with this brand and I just have to keep it as it is until it stops completely otherwise they can't help, they charge me 100MAD for cleaning.

Pros: Not friendly I was arrived before 10 pm. Took so long with other customer and asking me to pay 30 euro extra for late.

Cons: Cleanliness of car and condition

Cons: The car was not ready, when we drove off it had many error lights on the dashboard and no seatbelts at the back. We returned it. The lady seemed upset so she pointed at a few other cars and told us to find what we wanted. The second car choices were very poor, and the one we took was the least bad but it had a failed indicator (the spare part was in the boot). When we returned it the car had not been washed so the attendant wanted 20€, I mentioned it had a full tank and gave him 100mad cash.

Pros: Good service

Cons: Good service

Pros: Very good service.

Cons: Terrible service upon returning the car as tried to charge me €20 to wash a "dirty roof". Other customers also agreed this was unfair and said this is how they make their money!

Pros: Zero sono dei ladri

Cons: La macchina era tutta sporca con dei segni su tutta la carrozzeria nonostante avevo lavato la macchina mi volevano far pagare il lavaggio 😔

Pros: There was nothing that I can mention I liked.

Cons: Nothing.

Cons: The rear view mirror fell off while we were driving. It had clearly been glued back on previously. When I returned the car the agent suggested this was my fault. After calling her manager she accepted I was not liable. There was a cleanliness clause to the hire contract. When I returned the car I was told the cleaning service cost 30EUR or pay 20EUR if I paid up front. This was not mentioned in any paper work and felt like a scam. I paid the 20EUR for sake of ease.

Pros: Todo fue rápido

Cons: No me gustó que entreguen el carro con tanque de gasolina vacío

Pros: The guy tried to charge me extra money and didn’t give me the car which I booked.

Cons: Didn’t received what I booked.

Pros: It was so easy to rent from United car rental. From booking, to picking up car from airport and drop off, everything was so smooth and the lads were really helpful. Credit to this firm. Lovely car and lovely people. Will use again!

Pros: Good service and good staff

Cons: Good service and good staff

Pros: What I regretted was that they could not release the amount of my visa after returning the car, they said it would be released after 48 hours, so I am now waiting

Pros: Service picking up good and quality

Pros: The men Younes was bit of not have a good day because some people of france didntmake his day

Cons: Everything can always be better, and if next time the money of the risk paid back faster to the creditcard

Pros: Los agentes son muy amables

Cons: Es la unica compañía donde los agentes trabajan sin ningún tipo de establecimiento. Tenía que estar esperando bajo el sol para recoger el coche

Pros: Very poor service, didn’t even bother taking the car as the reps were so rude.

Cons: Everything, I didn’t take the car because the car was dirty and when I asked the rep to clean the car she huffed saying ‘it’s not her fault it rained’. When asked ‘how will I know about if there is any damage if the cars dirty’ she started saying something in Arabic. So I refused the car, on the basis if the car has previous damage and returns she the rep could charge me unnecessarily for damage I didn’t cause.

Pros: No things

Cons: No thing at all

Cons: Nettoyage du véhicule facturé en sus c est la 1ere fois au maroc ou dans les autres pays visités

Pros: Beware the add on costs !!

Cons: Beware the add on costs !!

Pros: This is a scam. They request additional documents to not rent at the end.

Cons: The price.

Pros: Economic rental car. The agent was honest about the condition of the car on the outside. Clean in the inside.

Cons: 10 year old car, bump all around the outside, 4 differnt wheals causing a bit of shaking over 100 km/h.

Cons: the air conditioning didn't work well. I think there was not enough gas to make it work. to deal with the heat I had to reach the Sahara desert with the car windows open. Also it's the first time a company has asked me to return the car as clean as if it had been to a car wash. (the agent told me that otherwise I would have had to pay 20 euros)

Pros: Locations for pick is very bad, we couldn't find it for good 30minutes

Cons: Very very bad!!

Pros: prezzo economico

Pros: Nothing

Cons: See above

Pros: Imani was brilliant Second car was shambolic Paperwork wasn’t filed correctly Caused confusion with d traffic police Car was damaged with lights on the dash which we were told to ignore

Cons: The vehicle provided

Pros: I liked the price of the car before booking which was supposed to be £62 in total. Instead I ended up paying a total of £271.23. £148.27 was on the day of the hire, they said the price online was wrong and having no other choice I had to pay in the spot. £41.57 was a late return fee and upon returning to London I saw another £81.39 has been deducted from my account. I am still yet to receive my security deposit of £600, I’m hoping that deposit is released back to my card with no worries.

Cons: I booked the car online for £62 in total, I instead ended up paying a total of £271.23. £148.27 was on the day of the hire, they said the price online was wrong and having no other choice I had to pay in the spot. £41.57 was a late return fee and upon returning to London I saw another £81.39 has been deducted from my account. I am still yet to receive my security deposit of £600, I’m hoping that deposit is released back to my card with no worries. Be careful with this company.

Pros: Good value for money.

Cons: Despite booking from our arrival time, the car wasn't ready when we arrived and had to wait some time as a family for it. There didn't seem to be an urgency to sort it quickly.

Pros: Good value for money. Car was in good condition

Cons: Charging extra fees for minor things

Pros: A couple of smiles

Cons: The fact that I had rented a nine seater which they did not have. The reason was some kind of supposed mix up between discovercars and United. But that should be a problem for them. Not for the customer. And I had to settle for two cars instead. Getting the cars and leaving them took ages. The girl who first took care of us was quite rude. But they were still unable to provide what I asked for. Avoid this company at all costs. I will never use United or Discovercars again. Ever.

Pros: It was cheap. Our car was reparei

Pros: I already sent a complaint. Gunnar Adalberth.

Cons: I already sent a complaint. Gunnar Adalberth.

Pros: United runs its office out of a dead car in the parking lot behind the airport and was not easy to find.

Cons: When I came to collect the car, I was told my booking was not confirmed, then I spent an hour on the phone and waiting for another rep to sort it out. The car had to be mobilised from somewhere, and I stood in the baking sun & heat with my boy for an hour in the parking lot. We got a car in the end, but the process could have been much smoother.

Pros: The car had dents and scratches all over with over 137km on the clock. The car was heavily used and straggled to accelerate.

Cons: Thay dod not meet and greet as advertised. I had to find them in the car park where they operate form a car.

Cons: Hi, the car had 160,000 km unthinkable for a rental car, the vehicle was given to me with the flashing fuel reserve I broke down with, on the last day a bearing in one of the rear wheels made a terrible noise and to finish the everything when I returned the vehicle I was told that I had damaged the left rear bumper, there was nothing mentioned on the description before departure of the vehicle, fortunately I make videos before each departure from car rental otherwise I would lose my deposit.

Pros: United car is a scam, you should not be working with them, very disappointed

Cons: They didn't have a dask and in was hard rain, we had to Waite for a long time in the rain, they didn't expect our card, we had to pay extra 100 euros for that, the car was not clean and completely empty for fuel, and after all of that, the car didn't turn on, we got a different car and it had warning g lights on, and they said its OK, it wasn't, the car maid noises and had nlack smoke.

Pros: The car was nice and clean…

Cons: We met two rental agents - during the pick up and drop off. Both of them were really unfriendly, seemed like we are pissing them off just by coming and also very unfriedly when we asked about something…

Pros: Easy pick up

Cons: Condition of car was terrible, one headlight broken, boot failing to close properly, dents and scratches on every panel, and interior filthy and ripped. Discovery Cars don’t have a desk, we eventually found the rep in the car park. Car had 147k on the clock!! On returning the car they tried to fine us for not washing it, we refused to pay and eventually they backed down. Whilst it did the job for what we needed, the quality was extremely low and I wouldn’t rent from United again

Cons: They are not professional They don't realise that people have better cars Than what they renting to them

Pros: Nothing very bad service

Pros: Super professional Friendly Special thanks to Ouahid

Cons: I had to pay the parking 4 euros for 24 hours ..usually we NEVER pay when you rent a car

Pros: NOTHING AT ALL

Cons: No desk! It was just a guy walking around at the parking lot. Car was destroyed and filthy, with animal hair all over I had to film the whole vehicle because taking pictures of the dents was just not enough. I was charged extra for no reason Still waiting on my deposit to return. More than US$1200 still in their hands. Worst experience ever

Pros: They asked I returned the car washed inside and outside.

Cons: I just felt tricked throughout the process.

Pros: I cannot think of a single thing good to say about United Rent a Car

Cons: Their representative (a small woman called Iman) is rude and has zero customer skills and was immediately suggesting that I would lose my $1200 deposit because I wanted to go back to the hotel to get a video to prove that the car was already damaged before I took it. Fortunately I found the video and proved that it was already damaged. The other guy was nice and apologized but this girl was very rude to me and my wife and never apologized to us even after we proved her wrong.

Pros: They were patient while I had trouble with my bank

Cons: They were not at the meeting point and they didn't give us much information

Cons: 1. How can I trust United Rent A car ? They are not having even an office and just sitting some people in a car and do the office work. 2. I habe reserved an SUV und they tried to rent me a small car since i am 2 hours late according to them. Then I had to have a very hot conversation with them and after 30 minutes they organised a SUV for me. they tried to cheat me in all means. 3.I returned car on 22.9.22 in tact and left Marrakech but on 23.9.22 they debited chf. 34.16 from my credit card .

Pros: Nothing.

Cons: The company is managed by thieves who tried to rip me off!

Pros: Helpful staff.

Cons: 1. I asked for a diesel car and got a petrol one. 2. the interior of the car smelled bad. 3. the GPS

Pros: Nothing

Cons: All the above that I wrote

Pros: Friendly staff at time of collection

Cons: Appalling value for money. Only saving graces were that the Diesel engine was very reliable (although under powered) and it was pretty near impossible for me to leave the car in worse condition than when I collected it. I believe my rental payment was more than the value of that car!

Pros: Completly unrielable firm: No office, only car seats on The airport parking, we were waiting 2h in the sun for our car even the time was previously established, the car was diesel even in our agreement it should be be gasoline, and the most important thing - during returning the car they try to extort payment for unexisting demages, we felt blackmailed and cringing, hudge deposit returned after long 7 days while the employee told us about 2 days,CONTACT WITH THIS FIRM WAS A HUDGE STRESS FOR US

Cons: Everything!

Pros: The car was economical and reliable

Cons: Had to wait an hour to collect, seen staff arguing over something. Been charged at a wrong convertion rate as been paying in Mad - put the claim now. Returning a car was waiting for an hour for someone to show up - the member of staff had an accident on the way (which is fair enough, but someone else should be sent over immediately). Overall worst car rental experience I had.

Pros: Arnaque fuyez!!!

Cons: My rent was cancelled, once I arrived to the aeroport, they told me that I have to pay 35€/day plus the initial price.

Pros: friendliness of agent

Cons: Car lacked power

Pros: Nothing

Cons: Representative did not meet us, they work hidden at the back of a car park out of a boot. The car was dirty and had a flat tyre, they muddled our booking and over charged us

Pros: Very helpful

Cons: They wanted to charge £€20 for valet cleaning the car at the end - as per the small print on the contract. - a cash cow rip off?

Cons: The car was in the poorest conditions possible, dirty inside and outside. tire tread was inexistent.

Pros: I rent cars for 15 years. This is my worst experience with united cars. They give me a car with a fault in the turbo engine and the air conditioning only works at the maximum, and the people who answer the phone are not qualified, and there are other things

Pros: Very little

Cons: Over charged me by using an inflated exchange rate different to the currency in the booking. Came late to collect the car at drop off resulting in me being unable to check in my luggage

Pros: Nothing at all.

Cons: Rude service. Felt like a scam company.

Pros: Was cheap

Cons: SCAM. Told that my amex not working and insisted I purchase 120 euro deposit insurance on my debit card. Argued for over an hour including calling the 'manager'. Then told him to cancel the car. All of a sudden card machine working again. Similar issue on return. Told the car was dirty on return but I had been given a dirty car. Showed attendant photos of the before care which had obvious patches of dirt around the wheels. She argued that the car was more dirty and charged me. SCAM

Pros: No office. Charged twice and unfriendly service at the drop off.

Pros: Nothing

Cons: Car was damaged and dirty, the representative (Raabia) was rude and argumentative

Pros: Friendly and fast.

Cons: Couldn't find the desk.

Pros: They over charged me because I was late Evan was same day and the car was in balance and cheeky

Pros: Nothing , I wouldn't recommended to anyone

Cons: Nothing, and now it been a week I been asking them the give me one deposit money plus I the money i spent to fix the car but no answer

Pros: good experience

Pros: It was inexpensive

Pros: Nothing

Cons: Noting

Pros: Nothing, awful service.

Cons: Car had lots of damage, central locking key only worked 30% of the time. Engine management light on for the whole duration of the hire. Wrong class of car available. Booked Dacia Duster for high ride hight and 4x4 style car due to heading to mountain roads and knowing our accommodation was well of a tarmac highway. Was given a Dacia Lodgi that was nothing like we had wanted. Car wasn’t clean, terrible instructions on where to collect the car, they were working out of a car boot in the carpark