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Optimo Rent at Marrakech Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: All was very good
Cons: Loueur qui arrive avec 1h de retard et qui rajoute des frais cachés puis qui disparaît lorsque qu’il me demande de vous appelez
Pros: Quick drop off of the car. Uncomplicated once we met them...
Cons: the guy from the rental service didn't show up at the meeting point - we had three numbers to call, but only one of them was working - rental guy showed up 1.5 hours later at a different place and told us a story why he arrived late...so if you'd go for a "fakir"-rental experience - likelihood is given that you'd get it with such a rental service.
Pros: Il prezzo è stato molto competitivo e rapida la consegna
Cons: Questa cosa purtroppo mi è successa già anche con altre agenzie in altri paesi: nonostante io abbia acquistato il noleggio comprensivo di tutte le assicurazioni possibili, anche qua una volta mostrato il mio codice di prenotazione, hanno cercato di farmi comprare un’assicurazione superiore. Alla mia dimostrazione di avere già un’assicurazione superiore casco, il ragazzo ha un po’ tentennato… per poi smettere di insistere
Pros: So everything was very good thank very much
Pros: On time, keep they promise they came with what I was asking very recent car .
Cons: All good so far 👌
Cons: Extra money for delay
Pros: Easy to book and car in perfect condition
Cons: Didn’t know where to meet agent had to call them.
Pros: Good cars, near mint condition, drove well.
Cons: The car rental agent didn't mention the conditions on the form. These conditions are not standard and cost a substantial amount on top of the rental price (for example you need to deliver the car clean). All extras such as an extra driver cost a lot.
Cons: Always the same deal with those credit card card scam if you are not carefull they will charge for every si how little detail. They DO NOT CARE ABOUT THEIR CUSTOMERS.
Pros: The agent Simo was excellent! Very accommodating and helpful, would definitely rent from him again
Pros: Le loueur hamza est très gentil et tout s’est tres bien passé. La voiture etait nickel et idem pour la rendre ca a été tres rapide.
Pros: He was on time and the car was very new and clean
Pros: Hamza was brilliant. He messaged the day before and confirmed where he would be. Drop off was also effortless. 10/10 for the agent. Car was also top notch.
Cons: Just bear in mind that since this is meet and greet, you need a working mobile/Wi-Fi connection when you land at the airport in case you cannot find the agent. Same to same is always less preferred than full to full, since invariably you lose out (often substantially) on fuel!
Pros: We rent a Dacia Logan in Marrakesh. I liked that the car renting was quite cheap. I liked that the guy that brought us the car and the other one who came to take it back didn't really complicate - when we got the car that was full of scratches, he let us take pictures of it, he patiently waited when I was searching for the credit card PIN. And the guy that came to pick it up, just looked quite quickly at the car, didn't try to make us pay for the scratches we didn't do. The car was working fine.
Cons: I chose that company (and not some other more known) because they offered child booster seats (for 6-years old), but at the end when they brought us the car, of course they didn't have a child sit. I was quite angry. They don't have a stand at the airport, they just bring you the car, I was quite uncomfortable with that. We waited for the guy to come quite some time. The car wasn't really clean inside (but they didn't complicate when we returned it not really clean either).
Pros: Our flight was delayed, but was no issues for them to handover the car at later time.
Cons: Disgusting way of trying to charge us extra money for no reason. Huge waste of time.
Cons: Not explaining the deposit properly if I rent again I would want it all done up front .
Pros: Good communication, ease of handover. Car condition was good considering the reviews from other travelers.
Cons: Back tires were pretty run down, headlights were not aligned that caused issues driving at night.
Cons: Didn’t like the overall service and most importantly the way we were treated by the guy who made the check in and check out. You should be careful on how you select your employees, the company will fail because of lack of education and politeness if not
Pros: Casual communication through whatsapp, very friendly staff, everything was easy.
Cons: The car did not have an AC even though I booked the one with AC, the agency did not want to reduce the price. The AC was a must in Marrakech where the temperatures were above 38 celsius. The car could have been washed before, it was dirty on both outside and inside.
Pros: Fast, easy
Cons: On the return of the car, the card machine did not work. I had €1200 deposit on the credit card, for the car. Still waiting for them to get back to me on that. That was 3 days ago.
Pros: quick service
Cons: charged me picking up delay fee
Pros: the oldness of the car
Cons: the price
Pros: it was relatively good value for money and the condition reporting was reasonable
Cons: Car had no air Cond, and was not full. First expereince of a pick up wihtout an office in the car park. Took ages too find them, data comms were imposssibly slow which mean the deposit felt like it was charged 3 times. Took almost 2hours to get into the car. this was also my fault as our flight arrived early without notice. Did not like being told to return the car clean as we were given it, when they didint bother to full the tank.
Pros: quick pick and quick drop off
Cons: too expensive extra insurance on the spot
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
It is allowed to add up to 3 additional drivers.
There is a charge of 30 EUR per rental per driver.
Delivery/collection service is not provided.
An administrative fee of 60 EUR will be charged for each request received from the traffic police.
A damage administration fee of 150 EUR will apply in the event of an accident or damage to the car.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off