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DiRent at Marrakech Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They have no office and I spent 40 mins looking and trying to find him until the police helped me finding the guy.
Cons: Gas was empty and car was not in a good condition also the money to have hold was very high almost like buying the car.
Pros: Everything was even better than expected
Pros: We were unable to pick up our car. Sat in the blistering sun, 111 degrees in Marakech, and waited for over 1-hour. We were never able to find the agent with the rental car company to assist us! Had to pay for private transportation.
Cons: DiRent was non-existent!
Cons: there is no office. this should be made clear when you book! Utter shambles
Pros: Quick and simple
Cons: Harassing about car cleanliness during drop off. Very negative attitude of the representative, lack of communication and rude.
Pros: Nice and easy and good service tho
Pros: Very friendly and a good price
Cons: We went to their office 5 min from the airport to get exact the car we wanted, but was all easy and fine.
Pros: They send me different broker instead
Pros: Absolutely nothing late on arrival car very old and seen better days but agent promised me tyres are new vibrations to engine and car reminded me when I was a teen again
Cons: The car itself and agent being late making us wait in a car park for 40mins and trying to overcharge us
Pros: Mustapha at Marrakech airport was super efficient.
Pros: Very professional
Pros: nice agent, good service, no complications
Pros: Good stuff and very friendly
Pros: Did not give me the car. Waiting for my refund
Pros: The treatment of the agence.
Pros: Very kindly and friendly people.
Cons: Nothing is bad.
Pros: Car was a bit dirty but it was good enough for city rides and around the city. Small was actually good
Cons: customer service. Feeling that low tag price had to compensated by any sort of tricks to get more money (empty tank, customer paying Airport parking ticket, being picky on scratches on a car full of scratches- I should have paid more attention to them picking the vehicle up if I had known it).
Pros: Very smooth expérience. The car was clean and better than what I was expected.
Pros: I would haighy recommend to rent a car with Dirent if you go to morroco, no doubt best quality/price relation if you trip all around the country and leave the car in a different location.
Pros: Once the car park location was found (no office) the remaining process was seamless with a swift check out including a vehicle upgrade.
Cons: I didn’t like the fact that I had to call to the center just to say at the agent that he can charge the deposit at the second drivers credit card. We had to spend time to solve the case and he said that we had to cancel the reservation , lost our money and make a new reservation. Unacceptable.
Pros: They gave me a bigger and better car
Cons: they tried to give my a car which was dirty inside and outside. The car has gor a flat tire and broken lamp, but after I told them that I will call to DiscoverCars, the gave me a big nice car.
Pros: They were very friendly and otherweise the car was very nice!
Cons: The tires were old and bald.
Pros: Big thanks to MUSTAFA particularly and also Yaseen and Aissam who helped return an ipad left in the car. Honest and efficient. Many thanks team DiRent! Great service. A BIG recommendation from me. 10/10
Cons: Was a little tricky to locate the DiRent rep when picking the car up as there is no onsite office.
Pros: good attitude of employee, willingness to give extras free for another car than ordered
Cons: ordered SUV, got Renault Megane. Not possible to get correct class, no upgrade offered (limited number of cars present)
Pros: Good car, no hassle
Cons: Pick up signs required. Its could be hard to locate the pick up agent
Cons: No thing
Pros: Great service to help sort out drop off. Excellent car and price
Cons: GPS was outdated- needs to be updated. Inconsistency in online listed drop off and actual DiRent preferred drop off.
Pros: Great car. Nice people. Easy pick up and drop off.
Cons: It was a bit tough to find the dirent representative, but I had read some reviews and knew where to find it. Pickup process was a bit slow, but there was a few people ahead of me so totally normal.
Pros: efficiency in general
Cons: finding rental desk
Cons: Dirent does not have a office in the airport. just some cars parked arround with no sight they exist. A guy that is not available during some times. They do not fuction like a real rental car company.
Cons: Hard to find and people where trying to mislead us into getting a cab instead because they knew how hard it was to find
Pros: Everything that was wrong with the car (scratches and a slightly broken mirror) was already marked on the contract and shown to me without asking. On return, the agent was not overly interested in finding new scratches ( there were none) and signed the copy of the contract stating it's okay. I was given back the deposit after around 10 days. So I can recommend this company DiRent in Marrakesh. They do not try to add unnecessary cost to your basic rental price.
Pros: Really poor.
Cons: Cars are not the same than they offer in the website. Scam.
Pros: Good value, quick service
Cons: Was confused about were to go when we landed, had to ask around were to go, we thought someone would be waiting for us at the arrivals but the we’re in the car park, but once we found them everything went smoothly
Pros: Bonjour C'est vraiment très bonne service par votre agent je vous recommande 10/10. Merci
Pros: It took a while to find the car but once I did it was only 5 minutes and I was off.
Cons: It was extremely hard to find the representative. I found them by pure luck and common sense.
Pros: Was quick at pick up
Pros: Speedy car pick up.
Cons: The car had a lot of scratches. There was no representative to drop off the car. I just lock the car and dropped the keys off.
Pros: Good car
Cons: GPS did not work and despite the reminders I have not yet been reimbursed by DI-rent
Pros: All was Great.
Pros: Friendly lads
Pros: The agent Mustafa was an excellent person. Very professional and kind.
Cons: Tried to find diRENT with other car rentals but struggled to know that the office is in the centre but the agent is in the car park.
Cons: I did not receive the car I requested, they brought me another car, and in addition, they demanded a very high amount on the deposit, not in accordance with the advance agreement at the time of the order
Pros: efficient drop off.
Cons: meet and greet non existent at airport, agent was waiting at the end of the car park, near a dirent van.
Pros: Friendly staff
Cons: Really nothing
Pros: Easy procedure
Pros: met on time, good car
Cons: hard to find the person with the sign at the airport
Pros: Service Top !! Personnel Sympathique!