DiRent at Marrakech Airport

Cons: j ai donner une garantie de 20.000 dirham via carte visa. j ai rendu le véhicule le 28/04 en bonne condition. nous sommes le 15/5 et cette somme n'est toujours pas débloquer!!!

Pros: Service by agent Yassin, Moestafa and Said

Cons: N/a

Pros: Friendly staff

Cons: Car wasn’t clean, it wasn’t the car we ordered - it was very old and basic. No radio and the lighter charger didnt work.

Pros: Dear Yassin and Moestafa your service is excellent. Great job!

Pros: Hassle free

Cons: Took us some time to find the pick-up location.

Pros: no trouble happened on the road

Cons: these essentials not provided: moble phone stand, extra USB or type c jacks. car interior include seats not been cleaned, tires thread in descent condition.

Pros: Rapide et efficace

Cons: Pas de liquide lave glace Prendre le véhicule avec le plein systématiquement.

Cons: Fuel was in half in pick-up

Pros: Pickup and drop-off were on time. Car cleanliness.

Cons: Car handed over with a dead battery; red battery warning light after several start attempts. Poor condition of the clutch.

Pros: Really trustful company with helpful staff. Thanks to Mustafa for your support and the free upgrade!

Cons: Nothing

Pros: They did not registered the traffic accident and returned the entire deposit.

Cons: I ordered car with automatic transmission but got manual and poortest configuration

Cons: Radio did not function

Pros: Great car , great staff

Cons: Nothing

Pros: Great service by Yassin and Issam. TOP! Keep up the good work

Cons: not applicable

Pros: I got a diesel, which is always a nice thing. Great fuel economy, comfortable to drive. Very light and progressive clutch.

Pros: Le professionnalisme. Personnel à l'heure

Pros: По принцип всичко беше ОК! Документитите се подписаха бързо и после предаването беше също лесно и безпроблемно.

Cons: Нямам забележки към услугата!

Pros: Top top top

Cons: Not applicable

Cons: We waited for pickup below the sun for 45 minutes

Pros: Agent was helpful thats the only thing.

Cons: Distance from airport is too much to find the car when you arrive in a strange country.

Pros: Everything was covered i have used many rent companies over the years in Morocco I received top service thank-you guys see you again malcolm

Pros: Top Thank you

Pros: Smooth process, good price quality and great service by agents Mustafa and Yassin

Pros: Bon prix, agents sympathique, tout s’est très bien passé sur Marrakech. Je reste cliente chez vous !

Cons: La caution que je trouve élevé 1500€

Pros: Good car and amazing team working there

Cons: Nothing all good

Pros: DiRent office in Marrakech amazing. Mustapha and the office team delivering sky rocketing customer servive even by WhatsApp

Cons: Just guys to crosscheck before pickup water tank to clean the windowshields

Pros: They offered us a better car than the one we booked

Pros: Great Service by Yassin and Mustapha

Cons: n/a

Pros: Ease of check-in and check-out. Location. Agent helpful

Cons: Nothing

Pros: Mustapha was a straightforward guy.

Cons: Plastic wheel cover was totally damaged when we got a car and attached with two plastic zippers, we naturally lost it while driving straight on a good road and got 60 euro deduction for 5 euro worth part.

Pros: Top service. Picked up car in Marakkesh airport, after 7 days dropped in the same place. Car was in a perfect condition. Pick up and drop-off was fast.

Pros: Everything

Cons: Nothing

Pros: Perfect

Cons: Perfect

Pros: The communication throughout the hire.

Cons: Nothing

Pros: Everything

Cons: The description of the pick up: "at the entrance of airport". I tried to find a desk or stand ... and not only a man (But he found us at the car parking ...) If they write: "our collegue wait you at the entrance of airport" would help me in exact understanding.

Pros: The service that is provided by agent Yassin

Cons: None

Pros: Tout était fluide et facile, l’agent nous as contacté dès que notre avion a atterri, il nous as envoyé la localisation et était entrain de nous attendre, pour réceptionner le véhicule c’était très facile et rapide, pour le retour également c’était très simple et fluide, merci dirent et Mustapha!

Cons: Tout était nikel

Pros: Straightforward and friendly

Pros: Very good service. Excelent agent, easy to find in the airport of Marrakech. The car in good state. Good value for money. Very fast and simple drop off.

Pros: It was very quick and easy to pick up and return the car. We were able to picked up the car right away even if we arrived earlier. The car was fairly new and was nice to drive.

Pros: Easy and fast ! Thanks

Cons: Service guy knows english :D

Pros: Rapport qualité prix, possibilité de prise en charge tardive, serviabilité de votre agent Moustapha

Cons: Rien

Pros: Good value

Cons: Couldn't find office

Pros: Very professional and flexible

Cons: Nothing. All good

Pros: Easy drop off and pick up, no hard sale on insurance, very happy

Pros: Cheap, low deposito for caution. Agents answer you on whatsapp immediately

Pros: Friendly service and really good car

Pros: Excellent personal

Cons: No clear office (which puzzled me a bit), but they were not needed, as everything was ready when I contacted them

Pros: Very good service and fast responding

Pros: Great communication, no hidden charges and timely!

Cons: Car had damage all over exterior but it drove well

Pros: Cheap price

Cons: Car condition was really bad. Also, the person who serviced the pick up didn’t seem to care about any of my concerns. When I said the check engine light is on, he just told me to cancel the reservation. He didn’t even care to resolve my issue. Also, there was a windshield chip on the driver’s side that he said it’s ok. And the car had enough gas to drive to the nearest gas station. That was awful.

Pros: Perfect 👌

Cons: Nothing

Pros: The agents were very attentive and careful with details when delivering the car, as well as being very helpful during the rental period.

Cons: The car could have been as clean on the outside as it was on the inside. The security deposit should not be so high.

Pros: The person who served us was a good guy , treat us well

Cons: Was good ,easy to deal with

Pros: At first it was difficult to find the agent, once we found him, he came across as friendly and professional, explained everything properly with good standard of English.

Cons: Trying to locate where the office is, they have a mobile office.

Pros: Quick and friendly service

Pros: Does not provide ANY service is a SCAM

Cons: Nothing - DiRent does not exist for tyhe cuystomers - no car at all, no representative NOTHING

Cons: There was no rental desk or office for the representative for pickup, and during dropoff the agent was not at the location, and it took a lot of contacting and waiting for up to 1 hour. The deposit was also much higher than any other comparable service. The car was fine, and support was moderatly responsive, but it was quite frustrating.

Pros: Tout c’est très bien passé. L’agent m’a envoyé un whatssap à notre arrivée pour nous indiquer sa position sur le parking. La voiture était très propre, neuve. Nous avons même reçu une catégorie supérieure pour le même prix. Je recommande à 100% !

Pros: Good service

Pros: The staff, especially Moustapha and Yassine, were very welcoming, professional and efficient

Pros: They texted me proactively and kept me in the loop about how and where to find them.

Cons: Can’t think of anything, they were just good:)

Pros: Yassine reached out to me a day before the rental pickup on Whatsapp and told me where to find them.

Cons: The fuel gauge was reading 0 so I had to make sure the first thing I do after picking up the car is to fill it up

Pros: Fast and friendly

Cons: Dirent is not easy to find. Their "office"tuned out to be a car on a big parking lot near the airport

Pros: Everything was on time. The deposit was returned fast as well.

Pros: The service, the car was economic and clean

Cons: Everything was perfect

Pros: They have no office and I spent 40 mins looking and trying to find him until the police helped me finding the guy.

Cons: Gas was empty and car was not in a good condition also the money to have hold was very high almost like buying the car.

Pros: Everything was even better than expected

Pros: We were unable to pick up our car. Sat in the blistering sun, 111 degrees in Marakech, and waited for over 1-hour. We were never able to find the agent with the rental car company to assist us! Had to pay for private transportation.

Cons: DiRent was non-existent!

Cons: there is no office. this should be made clear when you book! Utter shambles

Pros: Quick and simple

Cons: Harassing about car cleanliness during drop off. Very negative attitude of the representative, lack of communication and rude.

Pros: Nice and easy and good service tho

Cons: Same

Pros: Very friendly and a good price

Cons: We went to their office 5 min from the airport to get exact the car we wanted, but was all easy and fine.

Pros: They send me different broker instead

Pros: Absolutely nothing late on arrival car very old and seen better days but agent promised me tyres are new vibrations to engine and car reminded me when I was a teen again

Cons: The car itself and agent being late making us wait in a car park for 40mins and trying to overcharge us

Pros: Mustapha at Marrakech airport was super efficient.

Pros: Very professional

Pros: nice agent, good service, no complications

Pros: Good stuff and very friendly

Cons: Price

Pros: Did not give me the car. Waiting for my refund

Pros: The treatment of the agence.

Cons: Nothing

Pros: Very kindly and friendly people.

Cons: Nothing is bad.

Pros: Car was a bit dirty but it was good enough for city rides and around the city. Small was actually good

Cons: customer service. Feeling that low tag price had to compensated by any sort of tricks to get more money (empty tank, customer paying Airport parking ticket, being picky on scratches on a car full of scratches- I should have paid more attention to them picking the vehicle up if I had known it).

Pros: Very smooth expérience. The car was clean and better than what I was expected.

Pros: I would haighy recommend to rent a car with Dirent if you go to morroco, no doubt best quality/price relation if you trip all around the country and leave the car in a different location.

Pros: Once the car park location was found (no office) the remaining process was seamless with a swift check out including a vehicle upgrade.

Cons: I didn’t like the fact that I had to call to the center just to say at the agent that he can charge the deposit at the second drivers credit card. We had to spend time to solve the case and he said that we had to cancel the reservation , lost our money and make a new reservation. Unacceptable.

Pros: They gave me a bigger and better car

Cons: they tried to give my a car which was dirty inside and outside. The car has gor a flat tire and broken lamp, but after I told them that I will call to DiscoverCars, the gave me a big nice car.

Pros: They were very friendly and otherweise the car was very nice!

Cons: The tires were old and bald.

Pros: Big thanks to MUSTAFA particularly and also Yaseen and Aissam who helped return an ipad left in the car. Honest and efficient. Many thanks team DiRent! Great service. A BIG recommendation from me. 10/10

Cons: Was a little tricky to locate the DiRent rep when picking the car up as there is no onsite office.

Pros: good attitude of employee, willingness to give extras free for another car than ordered

Cons: ordered SUV, got Renault Megane. Not possible to get correct class, no upgrade offered (limited number of cars present)

Pros: Good car, no hassle

Cons: Pick up signs required. Its could be hard to locate the pick up agent

Pros: Goodservice

Cons: No thing

Pros: Great service to help sort out drop off. Excellent car and price

Cons: GPS was outdated- needs to be updated. Inconsistency in online listed drop off and actual DiRent preferred drop off.

Pros: Great car. Nice people. Easy pick up and drop off.

Cons: It was a bit tough to find the dirent representative, but I had read some reviews and knew where to find it. Pickup process was a bit slow, but there was a few people ahead of me so totally normal.

Pros: efficiency in general

Cons: finding rental desk

Pros: Nothing

Cons: Dirent does not have a office in the airport. just some cars parked arround with no sight they exist. A guy that is not available during some times. They do not fuction like a real rental car company.

Pros: Quick

Cons: Hard to find and people where trying to mislead us into getting a cab instead because they knew how hard it was to find

Pros: Everything that was wrong with the car (scratches and a slightly broken mirror) was already marked on the contract and shown to me without asking. On return, the agent was not overly interested in finding new scratches ( there were none) and signed the copy of the contract stating it's okay. I was given back the deposit after around 10 days. So I can recommend this company DiRent in Marrakesh. They do not try to add unnecessary cost to your basic rental price.

Pros: Really poor.

Cons: Cars are not the same than they offer in the website. Scam.

Pros: Good value, quick service

Cons: Was confused about were to go when we landed, had to ask around were to go, we thought someone would be waiting for us at the arrivals but the we’re in the car park, but once we found them everything went smoothly

Pros: Bonjour C'est vraiment très bonne service par votre agent je vous recommande 10/10. Merci

Pros: It took a while to find the car but once I did it was only 5 minutes and I was off.

Cons: It was extremely hard to find the representative. I found them by pure luck and common sense.

Pros: Was quick at pick up

Pros: Speedy car pick up.

Cons: The car had a lot of scratches. There was no representative to drop off the car. I just lock the car and dropped the keys off.

Pros: Good car

Cons: GPS did not work and despite the reminders I have not yet been reimbursed by DI-rent

Pros: All was Great.

Pros: Friendly lads

Cons: Nothing

Pros: The agent Mustafa was an excellent person. Very professional and kind.

Cons: Tried to find diRENT with other car rentals but struggled to know that the office is in the centre but the agent is in the car park.

Cons: I did not receive the car I requested, they brought me another car, and in addition, they demanded a very high amount on the deposit, not in accordance with the advance agreement at the time of the order

Pros: efficient drop off.

Cons: meet and greet non existent at airport, agent was waiting at the end of the car park, near a dirent van.

Pros: Friendly staff

Cons: Really nothing

Pros: Easy procedure

Pros: met on time, good car

Cons: hard to find the person with the sign at the airport

Pros: Service Top !! Personnel Sympathique!

Cons: Rien.