Alma Car Hire at Marrakech Airport

Pros: Very pokr service arrogant with customer i wish i can make officially complain . Staff who work vervally abuse me while am returing the car

Pros: The car provided was not the one I originally booked, and the company refused to accept American Express as a payment method. As a result, we walked away and found another car rental company to meet our needs. Overall, the experience was disappointing and inconvenient.

Cons: The car provided was not the one I originally booked, and the company refused to accept American Express as a payment method. As a result, we walked away and found another car rental company to meet our needs. Overall, the experience was disappointing and inconvenient.

Pros: Fantastic experience. The vehicle was in excellent condition, collection and return were straightforward, and the customer service was outstanding. I highly recommend this company and will be renting from them again.

Pros: Very good service great communication and helpful, and no issues with deposit refund, deposit back with in 2 days. Only company I use whilst in Marrakesh

Pros: Easy process and communication.

Pros: Very efficient and easy communication. Price was lower than most other companies.

Pros: Unprofessional, no responsive, their car are dirty and doesn't reflect what they describe

Cons: They blocked my deposite for 3 weeks now, I kept chasing them they've been ignoring me

Cons: Incredibly bad communication. Not a physical office and incredibly bad replying time. I will not recommend this company.

Pros: لم تكن السيارة التي وافقت عليها ماركة اخرى وليست كما كنت اتوقع ربما عمرها كان اكبر من المتوقع

Cons: لم يتعاون معي ابدا صاحب الشركة بقبول كرت بنك عادي وليس فيزا لإني نسيت كرت الفيزا

Pros: Someone from Alma cars was suppose to meet us on arival zone. Instead we had to look for 20 minutes and ending up calling to find out that they are waiting in parking lot.

Cons: Pick up information wrong.

Pros: agent very kind and helpful

Cons: A sum of 1000 euros was frozen on my card and has not been refunded yet, even though it has been four days since I returned the car. This is not good.

Pros: Pick up and drop off was flawless and the man that dealt with this was a great with communication.

Cons: Communication was late when I wanted to extend the rental period.

Pros: We got bigger car, clean and in perfect condition. Everything was smooth.

Cons: When pickup, it was little difficult to find the agent on the parking lot - we have phone only to the boss. The roof has little damage, but agent didnt want to write it in the paper, he said photos are enough. When drop off, even though we communicated with the same agent, to the parking came some other person, took the car and didnt give us any paper or proof that we give the car back without damage. After another hour, some other guy called if we are still there waiting for him :-)))

Pros: good communication and value for money.

Pros: Friendly and helpful staff. Very accommodating

Pros: The staff and the value for money

Pros: Auto nám doviezli na dohodnuté miesto blízko mediny za dohodnutý poplatok 20€, čo bolo super a mohli sme rovno vyraziť, mali sme daciu daster a mala zadné senzory aj parkovaciu kameru čo štandartne nebýva. Celkovo sme boli spokojní.

Pros: Nothing

Cons: 1h30 of delay for our flight. As soon as we landed I sent a message to Alma to confirm our arrival, we did all the checks at the airport and run to the parkibg but they had already given the car away. Illegal, stupid, arrogant way to give a service. NEVER AGAIN WITH DISCOVER CARS and NEVER AGAIN WITH ALMA. And I'll do all my best to share my experience in all the travel blogs I'm member of.

Pros: They were very fast to pick-up and drop-off the car.

Cons: The car provided had unregistered damages and it was up to us to show within pictures that it was not our fault. Some damages no the car could lead to have problems with the police at the many checkpoints.

Pros: The car existed

Cons: They have not refunded the deposit

Pros: Correction in all ways

Cons: nothing

Pros: Very easy process to rent a car. We pick up the car straight on the parking of the airport. Communication was great. We were able to extend renting time in a very last moment. Car very clean and in perfect condition. It was a pleasure to ride.

Cons: All was great

Pros: Tack för att jalpp

Pros: The booking process was straightforward, and the car was available on time.

Cons: After paying, I was told I had to pay extra for insurance, which was not made clear upfront. When I returned the car, they charged me for small scratches that were already there from the beginning. Even though I mentioned I had taken insurance, they said it only covered roadside assistance, not damages. I felt misled, and overall, the service was not worth the money.

Pros: Fast, friendly and affordable prices

Cons: The car was dirty inside and the front wipers were very used - almost didn’t clean the windshield at all.

Pros: Quick, helpful and friendly

Cons: All happens on the parking lot on the car hood, no office, no desk, no clear place to get to - you need to meet a person at the airport exit to take you to your car - which sometime may prove to be difficult as many rely on same principle looks like - it happen a bit to us.

Pros: They were helpful and resolved some issues.

Cons: The pickup for our car was 3 hours late and then they suggested we take the car dirty as it was late coming back from previous renters. This was out of control of Alma but I was not getting into a dirty car for 2 weeks. The wiper blades were worn out and we had to replace them on our trip. Nothing too concerning but not without issues.

Pros: Super fast and professional personnel, perfect car

Cons: Anything

Pros: Perfecte service, alle afspraken nagekomen. Ik had een kinderstoeltje gereserveerd echter was deze vergeten en meteen netjes opgelost door een nieuwe te kopen.

Cons: Alles was goed! Borg zeer snel terug betaald.

Pros: They were very laid-back and the pickup was fast. But most important to us is that they didn't even propose an extra insurance beause we were already covered by discover cars + they didn't make a deal with the drop off. Our car didn't have additional damage and the check went quick and very correct, that's why we would choose them again.

Cons: For communication sometimes there were misunderstandings which made us go to the office and then we still had to drive ourselves to the airport for the dropoff. My advice would be to clearly communicate your plans with them so they will tell you in advance what is the best way for drop-off and pick-up.

Pros: After midnight pickup possibility. Friction free quick service. Good contact.

Pros: I wish i had read thé commentés first!!!!

Cons: No one showed up for meet and greet. They refuse crédit cards do you have to use débit card and charge extra/per day. They find little scratches and charge hügette amounts. My €556 hire for 19 days turned out €1096. Its a criminal organisation all over Europe (trustpilot)

Pros: Excellent service , agent met us on arrival terminal and we agent few minutes to pick up car. It was the same when drop off the car. Car was in perfect condition met our expectation what we booked.

Cons: No comments

Pros: Very professional.

Pros: Whole process, the condition of the car, friendly rental agent

Cons: We tried to contact them for changing pick up location (in the city centre not at the airport), but unfortunatelly we didnt get a respond.

Pros: The people were very friendly and helpful, their service was good, great value for money.

Cons: The infotainment on the car didn't work and there was no chance to fix it quickly. This was the only bummer on an otherwise perfect rental experience.

Pros: Ashraf who met me was courteous and professional. The car was brilliant and I would definitely use this company again 100%. When dropping off Hamza was quick and personable and I really enjoyed the service provided by Alma Car Hire. Best company I’ve used when booking thru Discover Cars.

Pros: Very nice service and communication, helpful staff, car was in very good condition - we got upgrade for free. All good.

Pros: Very flexible and easy reachable staff!

Pros: Windscreen not clean inside

Pros: Freshly acquired vehicle, spotless and prepared for the road.

Cons: I needed to return the car in a pristine condition, just as I had received it. This proved challenging for me as I had meticulously cleaned it just two days prior and had to embark on a 220 km journey to the airport. Despite my efforts, there was a trace of washer fluid on the glass, leading the agent to believe that the car wasn't entirely clean.

Pros: They contacted us in advance, checked the times. The car was in very good condition, we all took photos, everything was agreed. Very professional but also friendly. They did not try to charge us for anything extra.

Cons: We were very happy with the service. We had good communication and I felt reassured.

Pros: Nice agent for pick up

Cons: The car was cosmestically demaged. We did a video and pictures of demages, which was good decision as they would charge us deposit if we were unable to prove demages apeared before our rental

Pros: Good price

Cons: Being told I have to pay €10 for a car wash

Pros: Honestly, everything about the transaction was perfect. They were so helpful, kind, and very understanding. The car itself was very clean! We drove so much with it and it was sturdy and lasted with us. 100% go with this company! No hidden fees and hassle free :)