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Budget at Marrakech Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The car was nice
Cons: The people you have working for you. Most ignorant people I’ve ever met. Why is there 3 people doing the job of one?
Pros: Got a clean and new car
Pros: Tutto perfetto. Velocissimo il noleggio e la riconsegna. Personale gentile e disponibile. Auto nuova e pulita. Consigliato a tutti
Cons: The 2 agents at Budget in Marrakech where I picked the car from were the worst people I met in Morocco (I was in the country for 3 weeks). They were unfriendly, didn't care at all about their customers, and lied about the cost of cleaning the car (they quoted a price higher than shown on their window). I've rented from Budget for years for both work and personal use, and this was by far the worst experience I've ever had.
Cons: Car didn't have A/C. Requested to pay for cleaning on drop-off. This should be included for an international car rental.
Pros: Unfortunately, I had a very serious car accident. The budget company took care of sending me a taxi that arrived quickly. They replaced my car without any unnecessary questions. At the end of the contract, I returned the car, they checked that I filled up with gas. And they didn't have any problems at all. Very highly recommended. I was calm.
Cons: 1) After I returned the car in Menara Airport in Marrakesh, the agent claimed that I had to return the car washed from inside and out or else will charge me 50 USD, eventhough Budget website states that you don't have to wash the car before you return it. 2) The agent did not clarify when the deposit will be released and credited to my bank.
Cons: We were charged as it wasn’t spotless when returned. We had paid for someone to clean it beforehand. Bit disappointed
Pros: Car was as specified. Whilst a little battle-hardened it was provided clean and ready to go.
Cons: Pick up and drop were very slow. On return the check in staff decided the car was dirty and levied €20 cleaning charge. We apparently were supposed to return the car washed!! In 25 years of renting cars i have never had to return a car washed. When you stay in a hotel do you wash the sheets and make the bed before leaving ready for the next guest? The car was NOT dirty it was dusty (it is Morocco) This is a disgusting scam in my opinion. Left a bitter taste on an otherwise fantastic holiday.
Pros: Friendly staff
Cons: Quick and very good
Cons: we have been waiting 1 hours to pick up the car
Cons: Lack of customer service and care for its customers!
Cons: Nous n'avons pas pu louer la voiture. J'ai paye pour une voiture 4 portes et c'était une 2 portes. Nous avions besoin d'une 4 portes. J'ai perdu 15 euros dans cette réservation et du payer une autre location beaucoup plus cher. Je ne recommande pas du tout, vous n'êtes pas fiables
Pros: helpful and honest
Pros: Tbh not much the service from the rental pick up was appalling and wasn’t helpful at all
Cons: The rental drop off was a terrible experience, the car was in a clean conditioning when we dropped it off but the representative still wanted us to get it clean or would charge us £16, Marrakech is a developing country and dusty, even if we had wanted to we couldn’t have found a car wash they just don’t have them and I didn’t take a bucket and sponge on holiday with me to clean a rental car
Pros: Easy pick up no issues drop off staff were helpful great service
Cons: Good price great staff thanks to everyone