AirCar at Marrakech Airport

Pros: Très bon accueil personnel competent et honnête

Cons: Ras

Pros: nothing; person at desk was rude and not helpfull

Cons: very bad customer service, car wasn't there, there was no solution for my problem.

Pros: Fast service

Cons: The car was very poor for the high price that we paid for it

Pros: Quick and efficient

Pros: Very quick and efficient

Cons: Misfire and slow puncture

Pros: Good value for money

Pros: Friendly staff and Car got me to the desert and back in 10 days no issues

Pros: Kind and easy.

Cons: We waited a long time to pick up the car.

Pros: The price was great for a 2 week trip. We were hesitant to book with aircar as reviews were very mixed but we generally had a very good experience without any issues

Cons: The only small issue was that we had a wait a bit longer than expected on arrival but all was fine

Pros: Ils nous ont rendu l'entiereté de la caution directement, les travailleurs sont super efficaces on a jamais attendu ni pour la prendre ni pour le retour

Pros: easy, professional welcoming, no long waiting

Cons: missing carpets in the car, outside of the car in bad condition

Pros: Very fast deposit money refund.

Cons: -

Pros: Very friendly and no scam or false information

Pros: NICE PEOPLE

Cons: TERRIBLE CARS AND HIGH DEDUCTIBLE

Pros: They answered all the questions and showed me about car features etc.

Cons: Slow at pick up.. No service before 7am but had a key drop box

Pros: Didn’t have me a car because I didn’t want to deposit €1400 in cash which I didn’t have.

Pros: Good car

Cons: Air Car Pick-up agent in Marrakech was very slow. She didnt know English so good and we lost 2 hours for issues related to payments and deposits, just because she didn’t told us we could have signed an insurance that could have avoided a lot of issues.

Pros: We received exactly the car we had booked. Everything went smoothly and quickly. Of course, the car itself could have been cleaned more thoroughly, and the windshield washer should have contained proper fluid rather than just water.

Cons: During the return, the staff member inspected the car “by eye” and pointed out scratches they claimed I had caused (without checking against the photos), saying there would be additional charges. I was prepared and showed the pickup video where those scratches were already visible. This happened a few times, but once it was clear there was no point trying, since I had a full video of the entire car, they backed off.

Pros: V helpful staff, straight forward. Lovely car.

Cons: Service was perfect! if i was to find a gripe, its that none of the car rentals where in the airport terminal as i selected, but in car park, and no sigh saying this!

Pros: Ich hatte über Discovercars.com ein Auto bei Aircar in Marakkesch direkt am Airport gemietet. Alles verlief super easy. Team ist sehr freundlich und professionell. Problemlose und schnelle Miete und die Abgabe des Autos. Gesamtes Team von Aircar super nett und hilfsbereit! 10 von 10 an das Team von Aircar. Dankeschön! MietAuto sauber und gut. Baujahr recht neu! Volle Empfehlung.

Cons: I made the reservation in my own name, but when picking up the car the payer and driver turned out to be a different person. Because of these changes, we had to pay an additional €50 for an extra driver, which seemed unfair — ‘either pay or you won’t get the car.’

Pros: Ease of pick up great value

Cons: It's not the agent but the dacia sandero very basic car couldn't get radio to work well but just dacia not company .

Pros: The car we wanted, a Dacia Logan, was the one we got. No issues whatsoever with the car. Great acceleration when needed. The security deposit was refunded quickly. Would definitely rent from Aircar again. Thank you!

Pros: Good all round service and car

Cons: The picking up and dropping off took a very long time, the process seemed very inefficient.

Pros: Very fast deposit return. I am aleays satisfied. I had a car from AirCar atleast 10x in Marrakech.

Cons: The car was given to me with almost zero fuel, and the android car-play function didn't work.

Cons: CAR was filthy, and the var did not drive well and made sounds.

Pros: New clean car..

Cons: /

Pros: Bonne prestation. Et bon services

Pros: Quick service

Pros: Real office in airport with long opening time

Cons: nothing

Pros: Efficient desk staff, and very helpful when I accidentally left a wallet behind.

Cons: Agency car condition report omitted many small scratches and dings.

Pros: Quick pick up and delivery. Not much fuss.

Cons: Car was dirty Quite damaged No petrol in the car. I had to scramble to get petrol in a country that is cash heavy. The petrol was so low that the car was continuously beeping. This is not something a traveller should have to face. Absolutely horrible ordeal.

Cons: It's been already 3 days after returning the car and I haven't received the refund of the deposit yet.

Pros: Quick easy and accessible

Cons: Car cleanliness

Pros: The car was new, still with the plastic and drive well.

Cons: The agent at pick up wasn't very helpful. The cost to drop off in another city was significant.

Cons: It's advertised as terminal pick up but it's not, it's in the car park far from entrance.

Pros: Excellent service en very professional

Pros: Fairly quick pickup and drop off. Car was in good condition.

Pros: Pick up speed and drop off speed

Cons: Car condition

Cons: Not the car we expected. We booked a van and got a commercial van refurbished to transport persones

Pros: Easy rental process. Fairness. Option of return in another airport. Quick return of deposit.

Cons: High deposit. Car was a bit dirty inside and outside.

Pros: Good service, the car was good. Drop-off and Pick-up was without any hiccups.

Cons: Bad service, no explanation, no exchange with collaborator, tire not in condition - dangerous! and no full tank..

Pros: exceptionally friendly handover my mistakenly one-day late return was no problem

Cons: ./.

Pros: Everything went smoothly. The car pickup process was very quick and professional, and the option to pay and block funds on a debit card was a big convenience. The car we received was practically brand new (only about 3000 km on the odometer), which made the driving experience much more enjoyable. Returning the car was hassle-free, and the deposit was refunded instantly. Highly recommend!

Pros: Excellent service. Car was perfect. Staff were helpful, stayed late to wait fur us when our plane was delayed past 11pm. Would highly recommend. If you want to drive from Marrakech to Merzouga over the Atjas mountains then Aircar is perfect car rental agency.

Pros: Drop off was quick

Cons: Slow pick up and condition of car not great

Pros: Check in process was easy and without hassle

Cons: Existing damages were not noted before pick up, this was then an issue while check out as had to explain existing issues with agent in a lot of detail for them to understand and avoid any excess. Car was clean but some equipment were not working as expected. Again the agent tried to charge for the existing tyre issue which was already explained during check in. Terms and no other information about car was provided except for the agent to give keys and was left to figure out myself.

Pros: fast, easy, reliable and excellent pricing!

Pros: Everything was good, polite, helpful, no issues return. The car hade many small paint scrapes and small dings but other wise almost new.

Pros: Nothing as he was rude

Cons: I paid an all inclusive cover and along the route I number plate must have fallen off and they said they deducted 200 MAD From my card, defeated the object of paying all inclusive cover. Feel cheated

Pros: Fast check out on our return and a far better experience

Cons: The car the quality and the first person we dealt with

Pros: Friendly and kind

Cons: Creditcard of my dad (same surname) wasn’t accepted

Pros: Cars - nearly new and no faults/problems Pick up and drop off - very easy and pleasant staff Easy to find close to terminal Full recommended

Pros: Good value for money.

Cons: Service was ok. Car condition could be better.

Pros: They were very nice and helpfull.

Cons: In our arrangement it said that they would meet us at the terminal, but they didn’t, so we had to call them and find their Office by our own. The car seemed pretty old. The gear system seemed out of order, eventhough the car only had run for aproximately 66.000 km.

Pros: The car (Dacia Duster) was a very basic model with few phone connectvity features, but it was a workhorse and handled the roads very reliably. We got everything we expected. Agents were efficient and friendly. At drop-off, Amin went above and beyond but driving us to our nearby destination.

Pros: Everything was perfect

Pros: Very efficient

Pros: Une ceinture de sécurité ne fonctionnait pas à l’arrière

Pros: This was my second time renting with the AirCar and I am happy with their cars and value for money. I've recommended other people as well

Cons: At the pickup time, the agent was not very friendly and was rushing to get my signs on the papers without going through the car's condition. However, at the drop-off time, the agents were very friendly. I don't like that they don't provide Insurance to reduce the deposit to zero. Their desk is in the car park at the far end and they should mention that in the instructions for pickup

Pros: Friendly, accurate

Pros: fast drop-off with easy-to-find car parking

Cons: The alarm light for regular service was still visible. The fuel tank cap was broken; I found it at the gas station. We also had a stuck belt in the back seat, because of which we also received a penalty. I had to disassemble it and remove the belts from under the seat.

Pros: We got good value for money with a 7 seater, that was in good condition and up to the task of a week long roadtrip.

Cons: Service was a bit curt, although things were managed without issues.

Pros: Pretty much clear information, some of the workers was able to talk on English.

Cons: A lot of messing around, not a lot of clear instructions, no proper introduction to the car, some options that allow for more money have less deposit wasn't really that obvious option that was given or taken.

Pros: Exact model as ordered, fast pick up, fast dropdown. Release from credit card in same day.

Cons: Found some trash inside a car from previous rental.

Cons: The fuel was empty...full-full service is much better.

Pros: They worked well. The problem happened with the other rental company which rental cars booked before

Cons: Nothing. All worked well

Pros: The car was in good condition and there wasn't any problem while driving around in Morroco.

Cons: I would prefer the car to have slightly more fuel in the tank instead of being nearly empty. Although there is a fair fuel policy so you can deliver it empty as tou got it, I'd prefer it to have some more fuel.

Pros: Nice staff.

Cons: Nothing

Pros: very smoothy and helpful

Pros: They programmed our SATNAV with our accommodation addresses.

Cons: Nothing

Pros: after long wait they gave me the car I wanted

Cons: I changed my booking regarding safety and they didn't gave me some money back despite they told me this in the day I came by Telephone

Pros: Overall condition of the car was okay. The company is reliable. I would recommend the company.

Pros: Efficient service

Cons: N/A

Cons: Dirty car. Front smashed. Horn not functional. Seats dirty.

Pros: Value of money

Cons: Cant pay by phone wallet and still didnt get back my security deposit

Cons: Fuel empty to empty

Pros: Smooth and quick

Cons: Couldn't find the office in Marrakech and then I couldn't find the drop off office which turned out to be an unmarked white van.

Pros: very good car

Cons: we received the car with no fuel,

Pros: great service, prompt attention, friendly and helpful staff. no nitpicking, which i loved!

Pros: efficiency and support

Pros: Great agency, very easy, very understanding. When they found out that I had booked an extra day after my departure, the refunded that cost. Love that!

Pros: Quick and efficient. Good price!

Cons: Not clear where to drop the car at Fez Airport.

Pros: They listen and do the best to help

Cons: No problems

Pros: Went all smooth

Cons: I didn't like the fact that the car was very low on fuel. So the first thing I needed to do was to find a Gas station. That was a bit annoying.

Pros: Again, the agent is very helpful and professional

Pros: הרכב היה מצויין. המחיר היה הוגן. כל מה שסוכם מראש היה נכון. השירות היה מצויין

Cons: הכל היה מצויין.

Pros: Quick and hassle-free

Cons: Dirty car

Pros: All

Cons: Full tank empty

Pros: Car was ok

Cons: We had the back glass smashed in a little town 300 Km away from the drop off point. We paid to reduce the excess, however when I called them they suggested to drive to Fes to have the car changed. With a smashed glass! We had to find a mechanic and change it at our own expenses. At least they did not charged us further on return

Pros: Professionally, quick and no hassle

Cons: Agents serving at pick up and drop off look a bit stressed. Would have been better to be greeted by friendlier and welcoming folk. Maybe they were having bad day. Not a big deal as they were professional and efficient in their work.

Pros: Efficient

Cons: Car wasn’t in the best condition but it was Morocco so am not complaining!

Cons: La voiture était pas toute propre mais cela ne m’a pas dérangé plus que ça.

Pros: Car was perfect, as expected and we had no issues when returning the car.

Cons: It wouldn't hurt to smile and provide some customer service.

Pros: Cheap daily rental. Car ran well. Unlimited mileage

Cons: Paying €1000 deposit on the car. The tyres were a bit bare

Cons: Not given what we asked for.

Pros: Very bad, they were unpleaant and charged be 15% more as my flight was delayed 30mn

Pros: Staff, car and the release of the amount on your credit card within 48 hours. Great

Pros: Easy pick-up and drop off; car ran fine

Cons: long walk from airport terminal

Pros: Helpful agents

Cons: Finding the where to go and the wait time to rent and return.

Pros: Everything went smooth. People were nice. Pick-up / drop-off zone in parking area easy to find. Can definetely reccomend AirCar. :)

Pros: He said that I damaged the car which I did not. The damage was already indicated on the check out sheet - it was a small scratch. The agent told me if I gave him 20€ it could “go away”. I said no and then he charged my credit card 100€.

Cons: The agent tried to extort money from me and then charged my credit card.

Pros: Nothing spectacular.

Cons: The car pick up and drop off is a small hut outside of the airport parking compound.

Pros: Nothing

Cons: They didn't tell us that there was a fee for cleaning the car upon return

Pros: Actually located in parking 2 just outside of airport. Agent was helpful and spoke good english. We opted to pay extra 80 to decrease deductible from 1400 to 200, although probably did not need this but good for my peace of mind. Received an automatic as requested. The outside of the car was pretty dinged and scratched already, which was also great as I didn't have to worry about any minor scratches, in Marrakesh you will see why this was a good thing. Drove to merzouga and back with no issues.

Cons: Car was empty on pickup. Which also means you can bring back empty, but added initial stress to driving in new country. Also, high deductible of 1400 if you don't opt for their insurance coverage.

Pros: Super

Cons: Nothing

Pros: Very good service

Cons: disrespectful staff @ aircar. gave me a car with a flat tyre and engine warning sign and didn't want to change the car.

Pros: Top service!

Pros: The car was excellent

Cons: The car was completely empty from gaz it was a very stressful moment to get go to the gaz station , the agent did not tell us about all the documents required over the phone , made us going home twice supposed to pick up the car at 7:30 am it was picked at 9:30am was charged cash and also by credit card

Pros: Paperwork to receive the car was fast. Friendly staff. Location (near the airport) is clear.

Cons: The car was full with dents, damages etc. While the parking was full with other R.Clios which they didnt gave me.

Pros: NOTHING!!!!

Cons: NOTHING!!!

Pros: fast and reliable

Cons: The fuel of the car wasn't filled up.

Pros: Avis representative was very helpful

Cons: Booking cancelled without us knowing. Will not use Discover cars again

Pros: Not much

Cons: Discover cars offered no partial refund for loss of use due to horde closures.

Pros: Nothing

Cons: Car in a bad condition. It took forever to get the car. When i dropped off the car, there was no agent on the desk.

Pros: Friendly staff

Pros: Great employee’s, had a great experience very easy going and flexible

Cons: They didn’t have our car available but were quick to find a good solution for us : the replacement car was beat up but for our purposes this was just fine. Actually highly recommended, this was fine for us just might be tough for some people

Pros: Car asked me to inch weals everyday. The car turned right « alone »

Pros: There was no service provided

Cons: The car I got the confirmation for was not available at my arrival, nor any other car. the agency said they had no more cars to rent!!!

Cons: Was overcharged, and as of yet, haven't received my deposit back yet, was told I would get it within 3 days which makes it today

Cons: Very slow time at pick up counter.

Cons: Despite my booking for an automatic car, I was told that they only have manual car. My friend couldn't drive manual so I had to drive alone which was extremely inconvenient. We finally got to the car after almost an hour. As we drove to the parking gate at Marrakech airport, they couldn't find the parking ticket and gates didn't go up. They made us change the car and gave us a dirty car that was not cleaned instead. Overall horrible pickup experience with no compensation.

Cons: Desk hard to find as they all are in departures not arrivals The car was tired, dirty, had bald tyres, knackered suspension and wandered around the road and clearly had a tough life,

Pros: Nothing!

Cons: We did not get the car we reserved. The car was dirty and there were all kinds of lamps burning while driving. They said it was normal. At the end the car had technical problems, but we finale made it. I brought the cars one day in advance back, so we had to take taxi's, but I was too scarry to drive any longer.

Pros: Desk is easy to find in the airport and the agent was quite helpful.

Cons: The car left mirror had been repaired and I wasn't able to position it correctly for use. 2 warning incident lights were lit (saying that the cruise was not functionning). but overall the car did it's job perfectly and aircar was well above the other's prices for the same car.