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Locationauto at Marrakech Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: We were a bit skeptical when we picked up our vehicle as it was dinged up. We did over 2000 km in our car with absolutely no problems. It took s everywhere we wanted to go. It was a good surprise. I definitely would rent from them again. Price is very reasonable.
Pros: It is absolutely the cheapest car rental agency that can be found in Marrakech. The thing we liked the most is that we get a car that is in excellent condition and it served us amazingly good (we travelled across the whole country in it, more than 2000 km), but it had some scratches, which made the whole renting process a lot easier - we were much more relaxed about not to make the smallest scratch (which we didn't!), since the car was already had a few.
Pros: Good - already at least 10 times car from them. I do know where they are, If I would not know it long time - you must ask.
Pros: Super goeie service Nice cars
Pros: Staff is excellent. Jawad, Soufian and Oumaima thank you very much. Your service is great
Pros: An agent of the rental agency was waiting outside of the the arrivals hall of the airport
Cons: The car we got was not in the greatest condition, ans was smoked in. But it was cheap. With the drop-off, it was promised that the deposit would be refunded after two days. 8 days later, I still don't have my deposit back
Pros: Costumer service
Pros: Very freindly polite
Pros: Did not have to pay until I arrived in Morocco
Cons: When we arrived at the airport entrance we waited around 10mins for the rep to arrive but then our flight was 2 hours delayed
Pros: It was quick and easy and no pushy upselling which was a breath of fresh air
Cons: The only thing we had a tiny bit of trouble with was finding the car rental spot, not a big deal at all but it’s a bit further than the other car rental spots!
Pros: L'honnêteté pour pas nous soutirer de l'argent comme cela se voit
Cons: Rien continuer comme cela
Pros: LocationAuto were friendly and helpful and our interactions went smoothly.
Pros: The representatives were supportive.
Cons: Everything was good
Pros: j'ai'ete très déçu par la voiture reçue. J'ai payé pour une voiture en mauvais état, pare brise fêlé, des coups et des griffes un peu partout et le bas de caisse défoncé. J ai pris des photos de tous les. Dégâts que J ai constaté. Ce n'est absolument pas agréable de payer le prix plein pour une voiture pas en état. Je suis extrement decu
Cons: Payer pour une voiture dégueulasse ce n'est pas normal
Pros: I used them already at least 5x times - no problem
Cons: They did not have the promised car ready, but they brought in other - better - car in about 10 minutes. So overall all fine just the planing was not up to the task. On the end all OK and 10 minutes is not too bad.
Pros: Very polite and professional staff. Always helpful and friendly. The car was a small kia picanto in good, clean condition. I would highly recommend locationauto.
Cons: Locationauto staff were great.
Pros: Goed personeel, goede autos, snelle afhandeling.
Cons: Je krijgt de borg pas na een maand terug.
Pros: Agent are friendly and knowledgeable.
Cons: Car has lot of dent, scratches. Air condition is weak and also not lot of power for climbing uphill and no backup cameras.
Pros: Pünktlichkeit vor Ort am Flughafen.
Pros: the whole experience was really good.
Cons: everything was good. just pay some attention to setup of your kiosk versus competition.
Cons: Trying to rip off customers when to drop off the car. They tried to tell me that I made some damage. As soon as I started to show some opposition, they let me go without paying anything but because I really did no damage. The guy even asked me to show some video of the car condition when I picked it up. The thing is that the paper that they gave me didn't mention any damage because they took the good one with them and gave me a blank one. Really bad behaviour from them.
Pros: Staff was kind
Cons: A but disappointed about the car we received
Pros: Je me suis senti volé, arnaquer. Au pieds du mur vous payer sinon vous perdez la totalité du montant payé en amont. Je mets 1 car il n’y a pas moins. Sinon j’aurais mis 0 !
Cons: Absolument tout. Pas reglo
Pros: Very good service
Pros: I did not pick up the car at all..
Cons: Luck of communication when I was left with thier employee..
Pros: Very good all around Yes, pick up and documentation in the car park, opposite arrivals, in top right hand corner, P1, just past exit booth Staff will meet you at the board right outside arrival hall Staff really good All straight forward Morocco easy to drive, even in Marrakech and Casablanca Real value for money and no fuss Had Dacia Logan, I think worth the little bit extra for room etc Recommended Will use again
Pros: Everyrhing was amazing with the service. Extremely reccomend to anyone travelling to Marrakesh
Pros: Efficient. On time great price good vehicle.
Cons: Difficult to find in carpark 1. Could do with meeting card at arrivals gate/ exit
Pros: Good price, fast pick-up and return
Cons: Invoice was not issued immediately after completion of rental; still waiting for it
Pros: Competitive and efficient
Pros: Fast and correct delivery and leave.
Cons: Although the company knew about when i needed the car they didn't deliver the car in the middle of the night.
Pros: Very cheap and easy
Cons: Car over 100 000 km and not very clean inside
Pros: Tarik thanks for your help really appreciated
Cons: The car was damaged and was not comfy in its ride. But I payed compared to the others a little price
Pros: Voiture récente (presque neuve) à un prix très raisonnable
Cons: Pas de bureau à marrakech remise de l'auto sur le parking de l'aéroport. Aucune indiquation et signalisation sur le lieu de prise en charge. Il faut demander mais facilement trouvable.
Pros: J’ai l’habitude depuis plusieurs années de faire appel à ce prestataire Location Auto Maroc avec beaucoup de satisfaction et n’en changerai pas!
Pros: Easy dropoff.
Cons: Standing in the sun for 30 minutes waiting for our vehicle to show up.
Pros: Just no fuss and great price.
Pros: The car was new and clean, the staff friendly and the rental process very fast and easy. They even gave us a break when we returned the car with slightly less gas than at pickup.
Cons: Their office is a car, so I was a little nervous at first, but everything was fine. The car was great, and our deposit was returned promptly upon returning the car.
Pros: Great price and no frills
Cons: It would be better to provide a map location to where to meet - our rep was helpful but if I didn’t buy a SIM card I wouldn’t have known where to meet
Pros: Very easy pick up the car,car quite new only 6k mileage deposit back same day
Cons: Nothing everything was amazing
Pros: Efficient service.
Cons: No office as such - it operates from a corner of the long stay car park at Marrakech airport. No advertising of its presence consequently hard to find.
Pros: Reliable, on time, new car and good service.
Cons: Nothing wrong.
Cons: I would have preferred receiving a full tank and return the same. Especially when gas prices are so high, a miscalculation costed me US $40 in unused gas.
Pros: We received a clean car, The car was a relatively new Kia Picanto. It is highly recommended.
Cons: when the car was returned there was a brief argument about an old tire that was in the car, but finally he got off the tire and gave up.
Pros: Excellent customer friendly service. Had two car hires. One car brand new, the other just 15k kms. Quick and straightforward.
Cons: Was all good
Cons: The car is cheaper than other companies but the quality is low. Dirty and badly beaten car. after delivery of the car they did not return it within the period they informed the guarantee
Pros: Very friendly, efficient, no pressure to buy add ons, new car.
Pros: Excellent price, the car was in good conditions. Everything worked well.
Pros: Good service
Cons: Location of the pick up
Pros: Pick up and drop off were super easy! The car was in great condition. No hidden charges and the rental agents were nice.
Cons: Communication was difficult First car had a problem and I wait 7 hours for the solution
Pros: People that work with location Auto are rude and they charge me for small scratche in the car.
Pros: Rien de positif
Cons: Personnel désagréable. État et propreté du véhicule déplorable.
Pros: Easy pick up, didn't need international DL.
Cons: Instructions say to set up time by calling, which fortunately turned out to be unnecessary, though they don't have a sign like the other companies, they're off on their own and we had to ask a Europcar rep where they were.
Pros: Everything from the start was efficient and professional.
Pros: Quick, efficient and friendly service with a smile
Pros: I called location auto via whatsapp upon arrival to airport. They were waiting for me in the parking lot with a brand new car!
Cons: we have problem found the company in the aerport. Flag in future will be OK.
Pros: Tarik at Marrakech Airport was so efficient and helpful. It made the process so swift and easy. Thanks
Cons: Tarik at Marrakech Airport was so efficient and helpful. It made the process so swift and easy. Thanks
Pros: Quick pick up and drop off without additional problems.
Pros: Taking us straight to the car, and taking the money and looking at the driving licence so quickly
Pros: Very poor service
Cons: There was no help when needed
Pros: The service was quick and no hassle! Our attendant met us in the parking lot after we called him and got through the paperwork in about 10 minutes. We documented damage and worried he would try to scam us (due to reading reviews of other companies in Morocco) but he did not and we had no problems.
Cons: It was a little difficult to get a hold of our attendant to return the car 2 hours earlier than we had specified, but once we did it was no problem. The deposit held as pending on our credit card for about 3 weeks before it disappeared, I would have liked for that to be quicker, but otherwise no problems.
Cons: The cars we hired were absolutely covered in damage. One of them broke down not even 200 yards outside of the airport because they gave it to us with 0 fuel. 2 days later the fuel was leaking so they had to swap the car. Our car has a full tank of fuel and I asked for the replacement to have the same amount. They brought it with at least £15 worth less fuel than agreed and still haven't given me the money back. The cars were rubbish and the company is rubbish. Do not use them.
Pros: S autem jsem nakonec dojela zpět na letiště
Cons: Didn't make it clear a credit card holding deposit was needed. Charged us for a car we didnt use!!
Pros: Excellent service, easy to pick up and return.
Pros: Sont venus récupérer le véhicule directement là où elle était posée.
Pros: it took only 5 minutes to give back the car
Cons: no gps
Pros: car and staff
Pros: Changement rapide et sans problème du premier véhicule qui avait des soucis de moteur.
Cons: No actual desk
Pros: As the other reviewers have pointed out, yes you need to find Mr Tarik out on the parking lot. However, it was not difficult at all since he was on the phone answering my questions promptly. I got the car with no waiting and everything went smooth. The car was exactly what I had booked and it was spotless clean. I drove around 2000km in 4 days making a big tour of Morocco without any problems. Return of car also without problems, got the deposit back on the credit card very fast. Thank you!
Pros: The car was really good.
Cons: The problem is the pick up. They say you have to call to get your meet and greet with your name in the chart. My name was not anywhere. I couldn’t call. I had to ask for help to find the place. The lady was in a very bad mood blaming me for not having found the agent inside the airport
Pros: Clean car super
Pros: Quick, friendly
Cons: Amount of time to refund deposit. It is still not back in the account.
Pros: value for cost of hire
Cons: finding desk
Pros: Cheap and efficient. Basic car required. Basic car rented! Office About 3 minute walk from terminal. Thanks
Cons: ‘Office’ not clear in the car park but once I asked was easy.
Pros: It was okay
Cons: The car’s state is not very goof
Pros: Easy pick up. Simple check out and check in. No issues. Smooth.
Pros: Not happy to pay more becuse they didnt have car for me and should wait another day
Pros: Super 👍👍👍
Pros: Tarik the agent at Marrakech Airport veriy efficient nice and friendly.
Pros: Tarik at the Airport is efficient . Friendly and Helpfull.
Pros: easy pick up and quick response in the beginning
Cons: Host did not show up on agreed pick up date. I waited for him at the airport but he still did not show up so I had to go home and told him I would have to keep the car until the next day.He was screaming at me on the phone the next day when we finally met.
Pros: I liked how quick they responded and how easy the process was
Pros: Easy and straightforward meet and greet, Guys called Ammad and Tariq were waiting for me at the exit with a sign LocationAuto at 0100 am
Cons: Easy return to Mr Tariq, many thanks
Pros: Nothing. This was the worst rental car experience I have had. The location and agent were not identifiable (no sign, no uniforms, just a person in the middle of the parking lot). When we did find Location Auto, it was hard to work with the representatives.
Cons: The rental desk and agent were impossible to find. They were unhelpful in checking in and getting us a vehicle efficiently. It made the experience very stressful.
Pros: staff very coperative. easy to drop off on same location.
Cons: Hard to find them in parking because no specific desk. pay in moroccan currancy or pay conversion charges from card. most cars are in bad conditions. Not recommended
Pros: Fast turnaround Prompt Easy to arrange pick up and drop off Friendly staff
Cons: Deposit very high compared to other car hires I’ve had abroad Cars on website look newer & in better condition than the cars that were on offer I didn’t get the car that I had selected
Cons: The deposit is held for too long.
Pros: Service was efficient and clear
Cons: Not confident about how any issues might have been managed, fortunately there weren't any...
Pros: Straightforward once i found the van in the carpark, the operator was good at communicating in English
Cons: No one in terminal did not mention go to van in car park
Pros: Friendly very rep. But Be aware that the booking cost is not included in overall. I had to pay an extra £140.00 which equates to 1400.00 DH in local money. But I recieved my deposit which I paid on card of a total of £120.00
Cons: After 3 days. I noticed the car was drink the fuel very heavily. I did tell the Rep on returning the car. He took note.
Pros: when located everything went smooth
Cons: lack of English speaking staff
Pros: It was efficient.
Cons: Nothing. All was all right.
Cons: Macchina datata.accettazione di solo contanti negato pagamento con carta di credito .scarico responsabilità sul broker pur avendo sottoscritto la copertura totale assicurativa ,secondo loro in caso di danni avrei dovuto pagare prima eppoi farmi rimborsare
Pros: Good localization at MArraquesh airport e quickly droopf
Cons: The car pierced the tire 200 km from MArraquesh and the first contact sent back to Marrakesh to change the wheel (it was from another car). It was solved after a brief discussion. I recommend to anyone who uses this car rental to check the tires, the step if it belongs to the same car, the wheel wrench and the triangle.Film the car before you pick it up. Check all the risks in the bodywork, as they say that there is no problem but in the return they all check. Look the cigarettes holes at seat.
Cons: - we booked(and paid) two child seat and there was only one child seat and one maxy cosy available - one tire profile was very low - you should mention more clearly that the car driver must be the same person as the credit card owner. We had to pay for an additionnal driver that we didn't use.
Pros: Fast booking
Cons: Doesn't make you aware you have to wait 24hours for voucher. I didn't get car at time it was booked as voucher hadn't been received and had to return to the airport later in the evening to collect car.i incurred extra taxi fares traveling to and from the hotel as voucher received later than I needed.
Cons: Couldnt get a hold of customer service on the weekend. The car had balding tires, no working horn which are both dangerous, the USB port was broken, the face of the radio came off. They wanted us to pay in euro which was more than the price in dollars. When I booked the car it was booked in dollars. They tried to charge me more by saying that the exchange rate fluctuated. Exchange rates dont fluctuate that much to make a huge difference in price. Paid more than I was quoted
Cons: There were no tools in the car. We had a flat tire and were stuck out in the middle of nowhere.