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Thrifty at Marrakech Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: . We are very disappointed, when we arrived at Marakesh airport someone was supposed to meet us at the gate as written in our booking. However no one was there. When we exited the airport there was no thrifty branch, we searched for over 2 hours, asking several People, taxi drivers, security, random people to no avail. We finally discovered that the hertz office was dealing with our booking. There was no sign at all indicating where the office was. The contract was only available in French
Pros: Great person helping us with the car rental
Pros: Car was clean and as described.
Cons: Car was a bit dated, the pickup location stated ‘in terminal’ but in fact it was a hut at the back of a car park. Lots of paperwork to fill in. Plus they tried to sell more insurance on top of Full Cover set by DiscoverCars.
Pros: friendly people
Cons: blamed everything on different rules between thrifty and discover cars and dirty nappy left in the car
Pros: Quick and easy no insurance insisted
Cons: We booked an other car that was bigger but we received a smaller one for the same price. Chair for the kid was not the best.
Pros: Nothing! Worst I've had
Cons: I would not rebook with them....
Pros: Helpful service
Cons: Computer went off line so it took a while to collect car
Pros: Friendly staff
Cons: Got charged 65pounds more for additional days, when 4 days were only 150pounds
Pros: I had 3 credit cards with me in digital form in my name I had one debit card in physical form and I couldn’t pick up my car.
Cons: The service agent is a true professional. He explains everything and was able to answer all my questions and exceeded my expectations.
Pros: Excellent customer service
Cons: Voucher mentioned picking up car in the arrivals hall (rather than in front of the airport)
Pros: dirty car, full of cigarette smell, but apparently common in morocco
Pros: The agent was leaving before the proposed time for pickup the car . One of my friends hardly convinced him to stay
Cons: I asked for extension of the rent, they gave me very high rate (almost triple the online rate), I refused that and was about to rent another car through the site so they changed the rate to lower one but still higher. They are taking advantage of the customer and I advise to extend through the site, don’t deal with the agent, it’s scam
Pros: It was OK
Pros: Cost Collection service
Pros: Nothing very unprofessional and all they want more a more money...
Cons: Never again worst company ever very unprofessional stuff and money grabber..
Pros: Fast, firendly and efficient.
Cons: Only crtitcism: they tried to convince me that I hadn't booked an additional insurance (which would cover potential deductibles), in order to sell me another insurance on top of that.
Pros: The drop off was ok as the staff arrived on time and were efficient.
Cons: Was given the wrong car! Spent more than an hour waiting to pick up the car just to be told that they did not have the car that I booked months before!
Cons: Took a long time to collect car, and the very small booth was not air conditioned.
Pros: Easy to book online
Cons: The agents make fatal mistakes and refuse to claim their responsibility for example the police stopped me because the car has expired papers and the agent did not have another car and at the same time refused to cancel my booking
Pros: The car was new and in good condition overall.
Cons: -I had to wait 2 hours in line in order to pick up the car after a very tiring journey. - They gave us a car with broken window and at the end they tried to blame it on us but luckily we took pictures beforehand.
Pros: Fast efficient
Cons: Car could have been cleaner
Pros: Good nearly new car in good condition at low prices.
Cons: Air conditioning did not work in the car.
Pros: Value, everything else was a fucking disgrace and nightmare. The car had cigarette burns in the seats.
Cons: Everything, took hours to rent, just as long to drop back. Car was a state. So so so unhelpful. Using Avis going forward
Cons: I had to wait too long at the desk
Pros: Good cars.
Cons: High additional fees, obstruction with returning car - it shows not full fuel tank in despite of it was. It was quite difficult to find the rental desk after arrival to airport.
Pros: it seemed good at first but we were back stabbed by employee.
Cons: we booked a 1-2 year old car seat but were given a booster seat too big for our baby and he said they dont have baby ones so we had to go rent one on our trip and still have not gotten a refund on the wrong seat provided. the employee said "well you took it" and our response is: "ye it was 11pm when we were there we had no choice to take it because we cant leave our baby at the airport!" please help resolve.
Cons: please hire more agents in the parking lot, there was one agent for all the rentals and if there was a rush it would take an extremely long time
Pros: The fact that they are in the airport
Cons: The car proposed are not on the same standard as in Europe