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United Rent A Car at Casablanca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Very bad service and was not impressed, the car was substandard, it was dirty, it had 217.000km on the clock, it was all scratched, was promised that they will exchange it the next day, this did not happen even with numerous call, and text messages, on the 3 day, after nudging some more, they said that they would like to provide me with another car, arranged to see them downtown at 4pm, by 4.45 no one has showed up, so decided to leave and went home, was given another, with a flat battery.
Pros: La qualité de service fourni par Hanane est à la hauteur de mes attentes.
Pros: They give me a car I think it is three years old or more than I use it for two days. The condition was very bad then the engine have big noisy so I have to drop it back to the airport and change the car.
Pros: Polite employees
Cons: The fuel was zero, i had to fill it up at the first gas station otherwise i could get stuck. The tires was’nt filled up equally with air. I had to do it myself. The screencleaner worked very slowmotion, I could’nt see anything.
Pros: The rental procedure were easy , it just
Pros: Literally nothing
Cons: Very hard to find agent. Car had warning lights on. No diesel was in empty had to stress to find a pump. Dropping back was a headache called 3 numbers no answer had to hand over on video and put key under Tyre. Accused of damage under car, in all my years I have never witnessed car supplier specifically looking under a exact location for damage, my pick and drop off video shows no damage, seems like a set up.
Pros: A lot of cars were available
Cons: The way how we treated
Cons: The representative did not wait at the meeting point, we had to call and only then did she arrive (jalila) The vehicle had a crack in the front window, which disqualified it from driving. The car was missing 1 kg of oil, about 0.75 liters of water in the radiator, an engine trouble lamp was on, as well as an engine trouble light, as well as a high clutch ready for replacement. etc. lack of air in all wheels. She forced us to purchase additional insurance because supposedly the credit card did
Cons: Frankly this is the first and the last time I will use them. United car rental has no office or stand in the airport you go to the parking lot to look and wait for the assistant to show up. You won’t get the car that you reserved if you are lucky you get something lower grade and once you are ready to leave you have to pay for the parking even though you just got the car. If you are planning to drop the car before 8:00 am get ready to pay almost $100. I call them “robbers “
Pros: Jalila was a very Beloit and professional agent. Called for some assistance and she responded efficiently and followed up to make sure everything was fine with me.
Pros: I loved the car they provided, it was brand new.
Pros: The drop off. However, the agent want to charge me €10 for the car wash. Be careful of extra charges.
Cons: The agent showed up with the car an hour late after our scheduled arrival. She did process the total amount of rental payment and kept saying the credit card has no sufficient funds to process the €1200 deposit. My husband handed her a different card and she said I will charge you €195 for using a different card. We called our credit card company and we had more than sufficient money. After 2 hours we found € 195 was a fraud. They just want to charge people more money.
Pros: The service was subpar. No sign at airport, no counter, no agent. No way to find where rental was to take place. I borrowed a person's phone to call several numbers on the voucher and reached an agent who arrived 1.5 hours after the scheduled time while I waited in the parking lot with my family. Overall, a terrible experience.
Cons: The car was in poor shape, no gas at all in the tank (flashing empty), had to pay parking fee to exit airport, dings and dents all over the car body and windshield, radio did not work, air-conditioner sounded like a locomotive, not the car I reserved and I later realized I paid extra fees during rental that the company gave inconsistent explanations about. United appears to be affiliated with Fox rent a car. Do not be fooled. Do not rent from them. This was an awful start to a vacation.
Pros: They need to get rid off junk cars
Cons: They tried to rip me off with money exchange. US dollar rate at the bank was (10.2 dirhms = 1$ ) and their rate was (9.07 dirhams = 1$) I could not believe that I had to negotiate the rate, it made no sense. I wanted to return the car, but I had no choice but to take it.
Pros: I hadn’t like anything
Cons: From contact to bringing back the car when I was “extorted an extra $10 Very bad experience
Pros: Easy to deal with the staff
Cons: Car Not in the best condition,hard to find the agent at the airport,price different than expected
Pros: aucun supplément et voiture impeccable.
Pros: Need my my insurance money refunded of $54.88
Pros: The there good employees I dealt with: Jalila, Houda and Hanane
Pros: Except the kindness of the sales representative the car was not as asked and stress was more big then anything
Cons: I will never rent from this website all is hidden
Pros: I missed my flight because of how long it took to return the car.
Pros: Nothing is good
Cons: Service is too bad.
Pros: The representatives communicate well, easy to reach, and try to help out. However, too many hidden costs make it for a bad experience overall.
Cons: Hidden costs at all points of the transaction : debit vs. credit card entails an additionnal fee if you don't have the right one, additionnal cleaning fee at the end when you're at the airport and need to leave whereas the car was not 100% clean when you got it, additionnal fee for early drop off in the day, etc. Its not clear on how much you're going to spend and I thought I was going to abandon the transaction even before it began. I will not rent with this agency again.
Cons: Car condition. Payment onsite was terrible. Payment machine had issues...
Pros: They were easy and cooperating.
Cons: The quality and the safety features of the car
Pros: service high quality
Pros: English speakers and proficient with dropping and collecting car
Cons: Car had so many scruffs and scratches and wasn’t in clean condition. When I drop the car back they expected me to clean it before returning. This was not mentioned before and I was charged 400MAD for it. Overall I wouldn’t pick this company again; safer to deal with Avis or Europcar.
Cons: everything, i will never again go thrue this agency
Pros: I am totally disappointed with their service.
Cons: 1. They gave me the car 1 hour lately. 2. They mislead me to take their company insurance instead of DiscoverCars.com one. Which cost more than USD 90 unnecessary. I already took the full coverage package from DiscoverCars.com but they again deduct my money saying that I need full coverage again. 3. Their employees are not fluent in English, but mislead me by mumbling the insurance policy! 4. The car has a serious problem of automatic staring movement on the right side which is dangerous!
Cons: All tires on the car were from different manufacturers, renovated side mirror was not the factory (the magnification of the mirror was different) and was glued on tape. Safety belt on the back seat had no lock. Company gave us a dirty car inside, and upon returning they obliged us to pay for the dry cleaning of the cabin (20 EUR). employees are not interested in customer satisfaction, but are only interested in the illegal receipt of money from the client.
Pros: The car was brand new, we took our car very fast, also their empoyee Hicham were very friendly.
Cons: Fast service, very good price, I recommend this car rental company
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 68.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, Maestro credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off