DRIVUS at Casablanca Airport

Pros: The worse car rental experience ever

Cons: No customer service at all, the staff does not care at all, they give you a rubbish cars, dirty and not as advertised

Pros: Good

Cons: Etat de la voiture

Pros: Easy and fast pick up and drop of

Cons: Payment problems and additional insurance charges.

Pros: Nothing

Cons: Everything

Pros: Bij het terugbrengen werd ik op de parking opgewacht door heel vriendelijke en behulpzame medewerkers die me naar de terminal hebben begeleid.

Cons: De dame op het kantoor was eerder nors, niet luistervaardig en kortaf en had geen interesse naar mijn opmerking ivm de waarborg die werd geregeld met een betaling (aankoop) en niet met een reservering op de kaart waardoor ik over het bedrag van de waarborg 2x de wisselkoersconversie verlies die Mastercard aanrekent. Dit is een onnodige kost waar de verhuurder niets aan heeft en die mij ook alleen onnodig geld kost, de enige die hieraan voordeel doet is Mastercard.

Pros: Not applicable

Cons: - did not inform about late pick up charges - lack of instructions when picking up the car - WhatsApp not responsive - messages not in English

Pros: Price, modell car, agent helpfulness

Cons: This is not the case

Pros: Tout est parfait

Cons: Rien

Pros: Fastness of delivery and drop-off of the rental car and very friendly personnel.

Cons: The Car had much dents, scratches and damages, since at delivery it was late thus dark making a video of all the damages wasn't easy if not impossible because of the bad light.

Pros: The staff was super nice and helpful, especially the guy who gave me the car and took it back at the end of the rental.

Pros: Pick up and return were quick

Cons: The DRIVUS staff could have been more courteous, the vehicle could have been cleaner upon pick-up and in better condition, the exhaust made a strange noise and the engine control was on for the entire 16-day rental.

Pros: I like the service suepr fast. On time matter

Pros: When I pick up the car it was dirty and also had an accident on left side front side wings and front bumper.

Cons: I wash the car before I take it back and it was clean

Cons: Need to provide a cleaner car with full gas tank

Pros: Excellent

Cons: Excellent

Pros: Sérieux et professionnel

Pros: Team are friendly .good support especially chaimae.

Cons: For me everything was perfect.

Pros: Car was almost brandnew

Cons: I reserved a Dacia Logan but got a Dacia Sandero instead, it's a smaller car and also the rental price for the Logan was about €55 higher than the Sandero! I was expecting either an upgrade or refund, but unfortunately didn't get it!

Pros: Everything was great except for the deposit payment

Cons: Paying the deposit was a real struggle. (was a real nightmare and took nearly one hour)

Pros: nothing I didn't pick up the car they lied to me

Pros: Simple, fast, efficient

Pros: Never got the car

Cons: Never got refunded

Pros: Très bon service, il a été facile de communiquer avec l'agence via whatsapp. L'auto était neuve, propre et le prix était bon.

Pros: Does not make sense to Pay for parking

Pros: The person received me at the reception was nice and helpful. However she gave a Petrol car instead of diesel.

Cons: Wrong car provide unlike the contract. No fuel in the car. I needed to rush to the gas station. I needed to pay extra for the fuel consumption almost 600 MAD extra.

Pros: I did not like Drivus from start to finish it was a nightmare

Cons: First of all the female agent gave me a diesel old car which was changed to my original preference next day it took hours Also the car KIA Picanto was so dirty outside filthy to the core not washed I could barely see scratches and dents the agent took videos and said it was ok but don’t worry assured me And gave me his whatsapp should I have problems Around 8 Oct I took the car for wash n vacuum inside which dusty n dirt Then I realised there were dents on the rear door right side

Pros: Emane and the entire team was very helpful and easy to deal with.one of my best experiences in car rental in my life

Pros: Everything, very good experience. Very helpful staff, responsive, new car.

Cons: Nothing

Pros: I thought that the company would be good when picking up the car. Even though their reviews weren't that good. Car was clean and agent was polite and pleasant. That all changed on returning the car.

Cons: BE WARE OF THIS COMPANY. THEY ARE COMPLETE SCAM ARTISTS This company are basically scam artists. On returning the car clean inside and out. The representative at the drop off. Went straight to 2 scratches that were barely visible to the human eye. He claimed that I had to BE WARE OF THIS COMPANY. THEY ARE COMPLETE SCAM ARTISTS BE WARE OF THIS COMPANY. THEY ARE COMPLETE SCAM ARTISTS This company are basically scam artists. On returning the car clean inside and out. The representative at

Pros: Friendly staff

Pros: Friendly and supportive employees

Pros: It was good service

Cons: I did not like that when reserved the car I pay by American Express card but at the pick up I could not pay with same card that I reserved . Also they give me the car with no gas I had hard time finding cas station

Pros: The car was new with low mileage and price was very reasonable.

Cons: Tank was nearly empty when I picked up the car (fuel light was on). I was late picking up the car because of delayed flight and difficulty finding the rental desk and the lady said something that she was about to cancel my reservation eventhough it was still an hour until closing time, delayed flights are nog uncommon and I had sent messages that I was on my way. Drop-off location was not sign-posted.

Pros: The Service and the ease of pickup and delivery. Big thanks to Mustafa and Najib

Cons: Non

Pros: Friendliness, Fastness & Good communication skills by Drivus team.

Cons: Car at delivery had no petrol anymore had to wait for drivus team to fill it up!

Pros: Horrible car horrible service

Pros: Different kind of car

Pros: DRIVUS has friendly & welcoming staff. The price for rental was reasonable and affordable. I'll definitely recommend it to others from this regard.

Cons: 1)The deposit was too high, 2)payment by credit card declined even if I used the same card the same day, this cost me 3hrs of wait+$400 of international call time to my bank, 3)I had a small collision 4 which I was over charged, 4)the car was hit and repaired before but I was lied to by saying it was brand new. According to the 3 mechanics who examined the car after the collision, the previous damage made it easier to be damaged again though the collision was tiny. Their estimate 800dh vs 2000dh

Pros: Nothing would never use them again

Cons: Less than nothing awful company.

Cons: Fuel policy should be full for full. Take the car full and return it full

Cons: They double charged me for insurance and the customer service (lady on the phone) is rude and impolite

Pros: Excellent service, great stuff, very good car

Pros: I don't recommend this company to Amy body , the workers so handling the situation so badly , they asked me to pay 500 Mad for the cleaning fee of the smvar , so stupid leadership

Cons: Did not easy to find the shop. Not flexible if return early, no refund.

Pros: Rate and car condition

Cons: High deposite amount

Cons: Very slow to respond

Cons: the service from the personnel wasn’t good. The car was delivered without gas (gas light on), I had to pay extra to return the car early in the morning and had to call 18 times to get the instructions from the person in charge who was rude to my wife and just provided the information last minute (night before). Also the instructions to pick up the car were not clear and the waiting time was long since the reception was left without anyone to service the clients.

Pros: Nothing

Cons: I Ask Diesel cat i got gaz car When i got to the dest to pickup thé car i was forced to check my luggage again Bad expérience

Pros: The weather was nice

Cons: The agent and the misrepresentation

Pros: Noting

Cons: - Professionalism from their team was terrible. - They have given us a broken car. - They have stolen money from my deposit.

Pros: Nothing

Cons: The Drivus personal at Casablanca Airport was not professionele. We did not received the car that we have booked but a smaller Car/cheaper Car. They tried to blame us for why the car was not available. What makes no sense. We received the booked Car 4 days later in Marrakech. Whith delay that forced us to change our plans. The worts parts was the lady when we droped the Car in Casablanca. She wanted to fight my wife. Police forced her to hand us the deposit since everything was ok with the Car.

Pros: prix

Cons: passage dans l'aeroport pour rejoindre le bureau + la carrosserie de la voiture non entretenue

Pros: Returning the car wasn’t great: initially we were challenged about some scratches (which were documented at pick up, ie not from us) until a seemingly more senior Drivus person agreed that these weren’t our fault, then we were told to hand over the car (incl paperwork and keys) and to go to the Drivus desk inside the terminal (past security) to get our deposit back. Required a bit of trust. Car itself was great.

Pros: Très sympa

Pros: The agents were good, polite and good customer service

Cons: they take time when I drop off the car

Cons: The agent that picked up the car was rude and argued with me for not cleaning the car. I returned the car the same way I picked it. It wasn't cleaned. I asked for the video that he recorded when I picked and he responded that he wasn't the agent that brought me the car!

Pros: Nothing as I did not get the service I was promised and did not end up getting the car I reserved.

Cons: Same as last question.

Pros: There is more effort they can do I have some notes It would be good to rent clean cars without dings and dents ... clean must be plus I noted when you drive out of parking you pay for parking why should I pay for ... I'm a customer I should just take car and leave I will not rent again from airport .

Pros: Nothing

Cons: Car was dirty and with a lot of scratches. Almost no gas in the tank. I dropped off the car two weeks ago and I am still fighting with the company to get my deposit MAD 15000 (EUR 1300) back

Pros: Super so good they are really good

Cons: DRIVUS Customer support is really bad. Difficult to contact with, and the problem was not solved for more than 2 weeks. I have to spent a lot of time to contact with them, everytime I have to push them in order to get some inforamtion.

Pros: The car is Okay not the best technology but it gets you around. No complain about that. As I was not expecting anythting better sad though

Cons: One I was given a car with an empty tank. I barely made it to the next gas station. Then the agent tried to make me pay for the parking where the car was located Then the front wheel tire was bad even though they have a new tire as spare I figure they should have changed it out. Then you have to go and get the agent to come out and show you your car so the something on return going through airport security multiple times is not the best next time I will get the car company that the office is not

Pros: Excellent customer service and very good and reliable car! All Drivus team members I met were friendly and easy to work with. I will definitely book cars again and recommend people to rent cars from them.

Cons: Everything was great!

Pros: Easy process

Pros: New car inventory

Cons: Paperwork

Cons: I have seen no one of the agency when I dropped the car. The agency was open, but there was no one. I have called but the phone was in the agency. I stood there for 15 minutes with a plane waiting for me. Someone proposed to pick up the keys and to give them to the rental agent...

Pros: They proactively reached out to ensure we found their office, they went above and beyond to make sure we had everything we needed, they have us a brand new car that was perfect for our needs, and they were responsive over WhatsApp.

Pros: Thank you for service

Pros: Le suivi de l’agente.

Cons: J’ai commandé une Nissan Kicks ( Alors que ce modèle n’a jamais été commercialisé au Maroc!!!) sur le site Discovercars.com et je me suis retrouvé avec une Dacia Duster apres ils l’ont échangé par une Jeep Ringade. Temps perdu lors du pick-up et l’echange de véhicule deux jours apres!

Pros: Friendly and helpful

Cons: None