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Optimo Rent at Casablanca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Quick service on delivering the car and return.
Cons: The car interior was lower standard than what I had recieved in Casablanca with other rental agencies.
Cons: I was told that my visa card is not valid to secure the deposit ammount, without even trying it on the machine. So the got me to pay 80eur to reduce the deposit ammount from 1400eur to 600eur, and i'm quite sure that my card would work fine to secure the deposit without paying extra 80eur. Otherwise everything worked fine.
Pros: Good contact with the employee
Cons: I booked a dacia sanders, but got a dacia Logan. Which was a cheaper car
Pros: 5 stars ...no boring service Easy pizzy..nice all around
Pros: Price was good
Cons: Delay to pick up and return the car
Pros: Anas the agent was amazing and really helpfull
Pros: Easy communication with representative. Quick process both at pick up and drop-off of car. The 14000 deposit left at pickup was promply returned after car inspection on drop-off. We were asked to make a quick video of the car to double check for dents/scratches apon drop-off. Everything went smoothly.
Cons: It was a bit difficult at first to find the Terminal 1 parking area where the car rental is. A sign would have been helpful.
Pros: Car was brand new and clean, friendly agent
Cons: Agent wasn’t answering at first, I had to wait 2 hrs outside and call his supervisor in order to get a hold of him.
Pros: The conversion between usd and dirham to pay during the pick up, was defined by the agent without any explanation. He applied the good rate for him without any évidence. I am really disppointed
Cons: The conversion between usd and dirham to pay during the pick up, was defined by the agent without any explanation. He applied the good rate for him without any évidence. I am really disppointed
Cons: the car was completely broken. No AC, no radio, the gas meter didn't work, the car was old when we were promised a new one on the website. Completely ruined our trip to Morocco as we did a roadtrip in 45 degrees with no air conditioning.
Pros: NOTHING!! The car as filthy and the site said that it would be sterilized. It's COVID!!!!
Cons: This company gave the worst customer service, there wasn't even a car rental stand, just a guy who pulled up in a car. Said take a video of the car and literally disappeared.
Pros: السيارة كانت شبه فارغة من البنزين
Cons: عدم المرونة في تغيير موعد استلام السيارة
Pros: الاستاذ انس جدا متفاعل ومتفهم يفضل اخذ التامين الشامل من نفس الشركة عند الوصول
Pros: L'accueil,le professionnalisme, la ponctualité, la propreté ,la qualité et les conseils sympathiques.
Pros: Does service provided by the agent ANASS friendly Efficient and polite
Pros: friendliness of representative, he was easy to reach by phone. - - - cleanliness of car,
Cons: would have preferred to pick the car at depose-minute, then, go to your desk to finalize rental instead of paying parking - - - would also like the gaz-tank to be really FULL
Pros: Helpful agent
Pros: Great car, brand new with 3 miles on the odometer
Pros: THis is the first part of "why you didn't..." As stated above, the whole process of picking up and dropping off the rental car is very difficult and needs a lot of attention to sustain. For a first time Western tourist used to walking up to a desk and transacting the rental car, this would have been a nightmare.
Cons: First of all, the agent was nowhere to be found according to instructions. I called the number on the contract and was instructed that he was on his way and to allow for 5-10 min. 30 minutes later, I was still standing outside the airport in the cold weather waiting for the agent who finally showed up after several calls and blamed the weather for his delay. This was unacceptable!
Cons: Sketchy sales man trying to over charge for everything.
Cons: We waited 1 hr for pick up the car.
Cons: No service at all. I send official complain about it as I did not get the car I have ordered as well the company is not at the airport
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
It is allowed to add up to 3 additional drivers.
There is a charge of 30 EUR per rental per driver.
Delivery/collection service is not provided.
An administrative fee of 60 EUR will be charged for each request received from the traffic police.
A damage administration fee of 150 EUR will apply in the event of an accident or damage to the car.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off