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Surprice at Casablanca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very disappointed
Cons: Poor untidy car
Cons: Le retard pour ramener et récupérer la voiture.
Cons: they rented a bad conditioned car. my car didn't turn on the engine on the first day. the car was not ready to be served. when i called a hot line. they didn't call me back. they didn't take any action for the stopped car. i ran to the nearby car service and got some help to turn on the engine. the hot line didn't call me until next day. i called the agent, she said bring the car to the airport. they are supposed to bring the new car to exchange it at my place. they are not well trained.
Pros: having an office is better
Cons: I paid 400€ instead of 300€
Pros: Very happy excellent service
Pros: Quality of car and service
Pros: Staff were friendly and efficient, both at pickmup and drop off. The car was in top condition, easy to drive.
Pros: nothing they dont respect the apoitment they are not professional
Cons: all their service
Pros: Absolutely nothing whatsoever. Such a poor service.
Cons: Everything was to dislike. The customer service was shocking. The instructions were ambiguous. Upon arrival to discover that Surprice had cancelled the booking without my knowledge was utterly shameful.
Pros: When we got the right booked rental car the next day, everything was okay.
Cons: Poor and misunderstood communication v Changing the time for pick up the car from the rental company caused us not to get the car we had before the next night. This should not have happened.
Pros: nice car and competitive price
Cons: i did not like the surprise of charging me extra to drop the car at 3am. even though this was clearly outline in my online reservation.
Pros: Very friendly staff
Cons: Took over two hours to meet rep and pick up car, despite calling rep early as flight arrived an hour early (airline mix up with summer time change). So I waited 3 hours in total - terrible.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 23.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 69.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, Maestro, Diners, JCB, Discover, Union Pay.
American Express, Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off