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Sovoy at Casablanca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Personnel accueillant
Cons: La voiture est assez vieille avec plein de bosse sur les côtés
Pros: Gaat wel
Cons: Sovoy licht achter de douane je moet twee keer in de rij staan langs de douane om te checken. Ingewikkeld.
Pros: Gave me a broken car with close to zero grip tires in the middle of the night so i don’t notice ans when the tires blow up held me hostage of 5000 dhs to get it fixed or replacement. Worst experience ever!
Cons: Gave me a broken car with close to zero grip tires in the middle of the night so i don’t notice ans when the tires blow up held me hostage of 5000 dhs to get it fixed or replacement. Worst experience ever!
Cons: The car given to us at night was in very poor condition with several problems, no AC, Radio or other. It was not the model or similiar model as booked and the agency never replied when we asked to change it. They made us wait on the highway for 2h, saying they were coming our way. After 12 attemps to call them, we left and had to use the car for 2 weeks. Upon return, nobody was at the desk to return our 1700€ Deposit and so far I have not received proof of the deposit return.
Pros: The staff were friendly and very helpful. Drop off at a different location from pick up was easy.
Cons: The car came with no fuel and the petrol light on. Would have been easier to pick up with a full tank as per most other rental companies.
Cons: They were rude, didn't speak English, didn't write they don't take Amex, car left hand mirror barely worked, whole car was scratched up, and they take $1500 as a security deposit, that's the highest I've ever heard of.
Pros: I did not like this company
Cons: They did not have the child seat that I reserved and they didn’t try to accommodate me.
Pros: I hate the service
Cons: Smell of the car No help how to exit and enter the airport Agents not friendly at all Very very horrible smell of the car
Pros: Great service
Pros: Low battery ! No help from Sovoy they Just told me to fix it
Cons: It’s old car two years old with many scratches and normal AC . I don’t like the way of their response by what’sAPP because a lot of agencies without follow up reports , so we need to repeat your request many times without any reality support.
Pros: Friendly. Helpful when reached
Cons: Drop off was difficult. Car was in bad shape but it blended in well with other cars on the road.
Pros: The desk rental agent was supportive and informed. She did a great job. The escort to the car however, hounded us RELENTLESSLY for a tip even before we received the car. We made it clear that we were in a rush. We then waited for 45 minutes while the escort tried to upgrade our car choice, have us sit in his vehicle, and generally waste time talking with his other agents. Once we finally received the vehicle, there was a parking ticket in it that we were expected to pay and no gas!
Cons: After we argued about who would pay the parking ticket to get the car, we noticed the gas was on empty- a trick used by poor car rental agencies to have you leave more gas in the vehicle when you drop it off -so we were further delayed by having to go get gas. Sovoy never answered the phone when I called to extend the rental, and, the drop off location was never articulated, resulting in me having to wait an hour to drop off the car. NEVER AGAIN WITH SOVOY!
Pros: good service
Cons: car cleanlines
Cons: In addition of what you have paid for the car, their staff keep pushing to tip them for doing their Job!! The car was not well maintained: weak breaking system, fog lights sometimes goes off for no reason, Windshield Wiper Blades couldn’t use them since they make the vision worse, and cigarette smell inside the car was horrible stick in our clothes.
Cons: J'ai loué une grande voiture diesel avec 2 bagages, et je me suis retrouvé avec une petite voiture 1 bagage et essence. Accueil décevant, absence des employés et un reclassement pas demandé, pour une famille avec 5 bagages. Très déçu de la compagnie
Cons: I booked car with A/C but day after when i try to use a/c I found that car doesn’t have A/C .
Pros: Very horrible
Cons: They where not honest from fist moment and they let me spend for 6 hours in airport waiting for a car that never will come .
Pros: I didn't like anything, terrible service
Cons: Didn't speak English, contract was in Arab, we were the only customer, and It took 2 hours to get the car, I couldn't change the rental, I had to pay cash, drop off was worse then pick up. Customer service has other meaning at Sovoy rent a car.
Pros: Car not roadworthy, agent inefficient and very dirty, car unused for 3 days as dangerous to drive, consumed a lot of petrol. Car given was petrol as opposed to diesel
Cons: Worse customer service i ever seem,, and discover cars support not available by phone. Email reply not helpful!
Cons: The car side mirror was broken. The car tank gas was empty. Car was dirty. Service was slow and unprofessional
Pros: Very disappointing at all levels
Cons: I had to wait for over 1:45 minutes to have my car dropped to me, while waiting with my wife and kids!! The car was in a very bad shape, dirty, inside/out : a shame The fuel tank was empty with the light turned on for an empty fuel tank!!!…unbelievable!! The engine was weak… really not a good experience with Savoy at All
Pros: the return process was faster than the pickup.
Cons: the pickup process is long because you have to enter the airport through the security twice if you have bags it's a long story! and the car was in bad condition!! it consume lot of gas more than any car I used to rent from other companies! I will never do business with Sovoy again.
Pros: Sehr schnell gelaufen, nette Mitarbeiter, der Chef war sehr nett und hilfsbereit
Pros: Car was not ready on time. hade to Waite 2 hours
Pros: Rental agency I was given is in the aireport
Pros: It is Morocco. You pay less, but use lot of time. It is part of the game. The same happens with most agencies. Only the established companies are better, but double the price. The car had lots of scratches, which is normal in Morocco. I made a new one. Savoy car charged immediately a fair amount. (similar to a garage I made a request before, just for curiosity) Other agencies charge multiple the amount. Very friendly staff.
Cons: Not fault of Savoy, but discover cars, or communication problem. Most cheap agencies reside "wild" on the parking area. Savoy had an agency in the new terminal close to the train station. Once you know, it is easy.
Pros: easy drop off, good rate, friendly agents
Cons: trouble finding leasing office, car was noisy due to some mechanical issues
Pros: Make it easier to find the office and the drop off handling
Pros: Thank you
Pros: Below average
Cons: Durty inside with holes on driver seat and full ushtry Careless non professionnal team at pickup
Pros: Friendliness, Professionalism, Courtesy, On time,
Cons: The car was not ready. I got a lower category car. Everyday saying that they will change it. I had to cancel my booking 3 days after because the car they gave me was too small comparing to the one I booked and i should get.
Cons: I emailed you an official complaint.
Pros: easy car return
Cons: They downgraded the class of my rental car and they did not refund me any money. In addition, the car was in a bad mechanical shape
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 23.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Luxury, Fullsize a driver license valid for at least 2 years is required.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher. Renters from the following country(ies): United Kingdom must provide the following documents: driver license with photo in order to collect the car.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card. Only cards issued in the main driver's name are accepted.
American Express, Cash, Diners, Debit cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
If the customer is late for a return for more than 90 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off