Record-go at Malaga Airport

Pros: ??

Cons: Standard customer service as expected not more only doing there job

Pros: Nothing

Cons: Waited for 1 hour, 24th in queue, only one person ahead of us seen. Had to rebook with a different company at twice the price in order to make an appointment. I would rate them lower if I could.

Pros: Brand new car, great value for money.

Cons: Slow pick up, but only because a whole lot of people know that recordgo is great value for money :-)

Pros: The proximity to the arrival area

Cons: There was an hour wait to pick up the car. The clerk was rude and a The clerk was rude and aggressive, and even though we had insurance we were forced to pay an extra €285 in insurance. Completely unacceptable when you are standing there with your kids and other option.

Pros: They were situated in the arrival area.

Cons: There was an hour wait to pick up the car. The clerk was rude and a The clerk was rude and aggressive, and even though we had insurance we were forced to pay an extra €285 in insurance. Completely unacceptable when you are standing there with your kids and other option.

Pros: The pick up uses a number allocation service so that you're not standing in a queue. The car is at the terminal so easy to pick up. The agent seemed friendly without feeling rushed.

Cons: Nothing really stood out but the agent didn't provide a detailed reason why it was necessary to leave a deposit even though I booked full insurance cover. It remains to be seen how quickly my 1200 euros are refunded but up to 30 days seems too long. WE waited about 20 mins to be called, which is always a bit annoying when you have a long journey ahead of you.

Pros: Drop off was good.

Cons: Not much

Pros: The car was there, clean and in good condition.

Cons: The pick up time is a little slow and contacting them is really difficult.

Pros: very good value and easy to find on site

Cons: it took ages for my turn to collect the car. They didn't take Amex for a deposit and pushed the insurance heavily

Cons: I exchanged the first vehicle I was given for another one because of the distinctly bad smell in the vehicle as soon as I got in. In addition, they charged my card for a higher amount of fuel than was in my contract with you.

Cons: The car had so much damage that it's surprising why these don't get fixed.

Pros: Quick and organised. On airport which is easier.

Cons: Nothing of note

Pros: Very nice people

Cons: N/a

Pros: They only did the minimum necessary.

Cons: Pick up was extremely slow, an hour wait to start the process. Several people that had not booked a car where seen to very quickly, leaving clients that had a booked car to wait over an hour. Charge for filling up fuel is expensive and not necessary to change such high amounts. Will not use Record-go again.

Pros: Poor overall

Cons: as explained above

Cons: Very slow pick up, over 1 hour.

Pros: I was not told I had to fill up the tank before returning the car

Pros: No hard press sales attempt to add other coverage. I had purchased DiscoverCar insurance. Typically they argue about it being inadequate but not this time

Pros: Nothing.

Cons: Very long wait to collect the car and ripped off on excess insurance costs.

Pros: Excellent service

Pros: Nothing good

Cons: Been visiting Spain since 1990 never met a mean Spanish person but got to meet 2 at record go , rip off thieves trying to force sell insurance and the most rude unprofessional outfit they are laughing while ignoring customers and instead of blocking amount for deposit and fuel they just charge your card

Pros: Cheap car hire

Cons: Agents conditions - particularly excess costs

Pros: see above

Cons: Agent pushing their insurance when we already had bought insurance when we booked the car

Pros: Value for money

Cons: 2 hour wait to get car after arriving at their location in Malaga airport. The manager was completely uninterested in hearing my complaint

Pros: Ei ole hyvää sanottavaa.

Cons: Todella huonosti järjestetty auton haku. Älä vuokraa tästä vuokraamosta jos et halua 4 tuntia odottaa autoa! Autossa oli valmiiksi runsaasti kolhuja joita ei ollut merkitty lappuun. Vuokratkaa ihmiset isommilta vuokrausfirmoilta ja maksakaa hieman enemmän. Säästytte paljolta!

Pros: In terminal. Efficient

Cons: They tried v hard to get me to pay additional EUR 199 insurance. They suggested the Discover Cars insurance was unreliable.

Cons: Bare in mind EVERYTHING has to be paid by same card, I was €10 short for infant car seat and they would not leave us pay by other card or cash. Very poor service

Cons: The 75 min wait to pick car up. The agent trying to force extra insurance at pick, sales discovery car extra insurance wasn’t good enough. Wait at drop off, no one to check vehicle in had to take video for my records as car was brand new and no damage when dropped off.

Cons: I did not take the car en went to another company

Cons: There are costs which you discover only after you reserve the car (with small printing), some costs are fluctuating and company's policy is to convince you to buy their insurance, instead the one you bought already. Should have gone with another company, from another site.

Pros: Pricing and helpful staff.

Cons: Pick-up queue took some time to process!

Cons: 1. We were waiting about one hour to pick up the car. 2. They press you to male an insurance even you have paid a full cover already. I refused to do it, but finally I paid an extra of 55 euros for road assistance. 3. They gave me a chinese car instead of a Ford kuga which had a weak engine.

Cons: Hour & half wait collecting car, the car was not as booked, in a very poor condition & unsafe to drive as there was large holes in the carpets of the driver side easily catching your heals when operating the pedals

Pros: Absolutely nothing

Cons: No car on arrival after a delayed flight out of my control, no immediate help whilst abroad with young children. When I finally got a call back agent showed no empathy and pointed to T&C.

Pros: Very easy to rent a car and the services are very good. Exceptional price

Cons: Due to the large volume of customers, it took a little too long to pick up the car.

Pros: It was pretty fast forward, no need to argue about extra services etc

Cons: Condition of the car was not accurate in the rental papers, lots of scratches on the car but not mentioned in the papers. Made me a little bit conserned but in the end everything went just fine.

Pros: new clean car

Cons: the attendant pressed me into additional assistance insurance even though I said I did not want it and was misled into thinking that the total amount of approx. 150 Euro applies to the fuel blockade

Pros: Easy efficient and convenient Polite helpful staff

Pros: Fuel deposit 104EUR.

Pros: Very helpful

Cons: Very helpful i have used them before that is why I booked with them again but when we got the the Hire car i was let Down a bit the car was not in good condition

Pros: Desk and car collection/drop-off was all in the airport terminal.

Cons: Very slow collection, with nearly a one hour wait in a long queue to speak to a agent abd colkect the keys. (The Hertz desk next door was serving customers in just a few minutes.

Pros: The initial price was very competitive.

Cons: We felt pressurised into buying an extra breakdown cover and when we questioned this the agent implied that as our car was a Chinese make it was more susceptible to breakdown! We requested a European make of car instead and were told we had no choice. We were given the keys and when we located the car in the large airport parking building it was much bigger than we had ordered. We chose a compact car eg a Fiat 500X or similar. However we were given a DR DR4 1.5 This also added to petrol costs.

Cons: I already wrote that above + they insisted on selling extra insurence.

Pros: Everything was perfect, the car was almost new and clean and we didn't had any problems

Cons: They try to sell extra extra insurance even tough we have full insurance from Discovery.

Pros: Great deal, great staff and fast pick up

Cons: Car was in need of a valet really and it had quite a lot of minor body damage which was a bit worrying as condition report at pick up wasn’t comprehensive. Took video as proof of condition at start though and no problems on return.

Pros: Friendly, quick drop off

Cons: Pick up wait was very vey long :-(

Pros: Very personal - not pushy

Cons: Pick up is a bit slow but that’s probably due to the high volume of people using them because of the great prices. It wasn’t a problem though.

Pros: Convenient pick up location. Refunded fuel money quickly

Cons: Charged me 42 euros extra for upgrade when they didn't have a car in the category booked 4 months ago. Car provided stank of stale cigarette smoke and was riddled with scratches scuffs and dents.

Pros: Friendly and efficient.

Cons: Car had lots of damage on it.

Pros: The employees were very kind and helpful, no problem whatsoever picking up the car and dropping it off.

Cons: The car was battered, scratched or bumped or broken on all sides, literally all around. We took extensive photos and videos before and after. No problem with the warranty, it was returned without issues. The engine was quite weak, struggling up-hill on the highway at 100kph.

Pros: Wrong signage in airport directs you to old car hire desks. Took 40 minutes to find car rental desks.

Cons: Your self service machines didn’t work and the queues to pick up car was too long . You need more staff

Pros: No fuss. Collection and drop off.

Pros: Very slick both on pick up and drop off

Pros: The efficiency

Cons: The waiting time to pick up the car

Cons: The car we got had a lot of small marks and scratches which were not shown on the report we got and the girl said just take pictures which was not easy ,black car and dark location I would preferred if she just looked at the car instead .Any everything was OK and got my deposit back

Pros: Very fast check at pick up.

Cons: The given car had problem with front brake disc cover, which after driving a few kilometers began to rub loudly against the rotating brake disc. I had to fix it by my self.

Pros: Upgraded to automatic at an economical price.

Pros: Fast and correct

Cons: Not avaliable

Pros: Fantastic and fast.

Cons: Nothing

Pros: Old, damaged and 66k km

Pros: Amazing service. Will definitely use their services again.

Pros: I wish the stuff be more friendly with costemers

Cons: The bickup was self chick in, but the car drop Was very fast and very easy thanks 🌹👍

Pros: Tutto bene x macchina e servizio

Cons: La macchina odorava di fumo di sigaretta

Cons: I reserved for a 15 days for 60 euro! But the agent charged me 370 euro for insurance!!!!

Pros: in terminal pick up

Cons: annoyng they sell you extras insurance as despite the booking saying you dont need extra insurance its only third party so you do need additional insurance - owuld have liked to have known that at time of booking

Pros: A simple to use website with a good choice of vehicles

Cons: The staff appeared rushed and abrupt

Pros: המקום זמין וקל להתמצאות

Cons: hi Regarding order DC-8958062 1. I did not receive the vehicle I ordered from Mercedes, but another MG vehicle. 2. They charged me 114.62 euros for a fuel tank. 3. They did not agree to give the car until insurance was done through them for 113.76 euros and they did not recognize your insurance with additional drivers. 4. I was held up at the counter for over an hour with arguments so that I had no choice but to pay. Looking forward to reimbursement of both the insurance and the fuel.

Pros: No fuss pick and drop. The agent was a bit too pushy trying to sell me comprehensive insurance when I already had it from Discovercars. Fine experience overall.

Cons: I booked a Ford Kuga but got a Chinese brand car. The apple car play didn’t work and it didn’t have basic features like cruise control.

Pros: Not much - the headline price looks attractive but once you read the fine prints, you find yourself forced into insurance or having to leave a hefty deposit where they don’t accept credit card.

Cons: Waited over 1 hour to pick it up. Car was disgusting, so many holds on my card that I lost count. When will I see the money back ? God knows

Pros: Well organised check in

Cons: Wait for the car to be delivered to pickup

Pros: Once got to desk great

Cons: Pretty vague with instructions about taking a ticket to get your turn

Pros: Nothing

Cons: We were given 3 cars in the end because of problems, none were in good condition all dirty and all had tyre pressure problems. 1 had illegal tyres on that actually caused us to skid. 1 needed an urgent service, according to the onboard computer and the other 2 needed oil changes. Obviously the cars are not looked after in any way.

Pros: Efficient service.

Pros: Great job by Marc who help me getting the car and explaining everything even it was very late above office hours, had a great experience with record and go

Pros: Good and fast customer service

Cons: Nothing to report... was all good for me.

Pros: Efficient

Cons: All good. Only downside the MG rental had no power whatsoever it was however very fuel efficient.

Pros: The car was dirty, badly scratched and the tires lacked air.

Pros: Staff were efficient and helpful

Cons: Car could have been cleaner inside and out

Pros: Nothing

Cons: Car condition was bad. No one explained operation of the vehicle. No one would speak time about the additional damage not listed on the contract. Told to take photos. Original booking was for an additional driver, record go wanted extra money for this. High pressure to get excess waiver cover, I already bought this in the UK. I have returned the car in the same condition but I have had no confirmation of the return or refund of the fuelling pre-charge. Plug in hybrid but no lead supplied???

Pros: Nothing

Cons: RecordGo was a bad experience. When the car key battery died within a few hours of leaving Malaga airport there was no answer on any phone numbers provided in the rental documentation. We were left with the kids in 30c heat to try and find a key battery and tool to open the key fob. Also the vehicle was handed over to us with substantial damage including a broken brake light and unwashed

Pros: Dropping off was easier than collection

Cons: Lack of service being shown to your car with no agent to show you to car or explain controls etc, otherwise speedo issue could have been addressed. When I dropped off the car and explained to the agent about the incorrect speedo, she appeared uninterested.

Pros: It was pretty easy to collect the car and drop it back off at the end of the rental.

Cons: The attitude when I didn't take extra insurance and the fact the car had so much damage all over it and none of it was on the rental agreement and I was told to take pictures and a video which I shouldn't have to do that is their job to note it down. It would also be really nice to collect a car with a clean interior windscreen and not have to clean it yourself to be able to see out of it properly.

Pros: Overall very easy and efficient to book, pickup and drop off. Given the lower cost I find it ok to walk a bit further to their location. I went with the cheapest car that could fit 4 pax and 3 suitcases, got a DJ (China?). A reasonable car but with a very weak engine. It would drop speed going uphill, slow acceleration made it tricky to ramp on highways and overtaking. I would probably spend a little more next time to have a safer, faster accelerating car. You get what you pay for.

Pros: Friendly service

Cons: The pick up service is terrible, but that is the case for most of the companies in malaga airport. It took us over 2 hours to get a car and they try and sell you a unnecessary extra insurance

Pros: No pussy extra sales with the pick-up. Wrong information on the rental contract (no damages, but there were/wrong number of kilometers), but after sending pictures they totally solved it.

Pros: Brand new car, dealt with a lovely lady on both the pick up and drop off

Cons: Their systems were down when I picked up the car so it was slower than normal, fuel deposit return took over a week but overall would use them again

Pros: The agents couldn’t be bothered to help people. Even one said in Spanish all the people are waiting and looking at us (as their automated system was so slow and inefficient ) but none can understand us and laughed. Not realizing we do speak Spanish. They were slow, lazy, in no rush to help any customers and everyone was angry, complaining and frustrated. We waited almost 30 minutes before we even got to the desk.

Cons: The agents couldn’t be bothered to help people. Even one said in Spanish all the people are waiting and looking at us (as their automated system was so slow and inefficient ) but none can understand us and laughed. Not realizing we do speak Spanish. They were slow, lazy, in no rush to help any customers and everyone was angry, complaining and frustrated. We waited almost 30 minutes before we even got to the desk.

Cons: I had 2 cars as the first one had some technical issues as well and was not hybrid as I booked so I changed it the second day. Both cars had more damages than the ones specified in the contract and you need to make pictures or videos to have proof of the damage. The first car was really dirty, windows were foggy. The second car was a bit better regarding cleanliness but still not good. They have a big fee if they need to clean the cars but you get them already pretty dirty.

Cons: Older car with alot of damages. Terrible to drive and already alarmed for service when picked up. Booked a compact crossover and got a Fiat Tipo.

Cons: The was no one around to process my requested out of office hire. So was not able to collect my reserved car.

Cons: Some of the extras I'd booked on discover cars eg car seat for a baby were not on the booking system of the rental company when I went to the desk, so I had to get them added later

Pros: clean car, good price

Cons: attempt to hard sell their insurance despite already having excess cover, long wait in queue to get the car, refusal to inspect the car when dropping off.

Pros: Nothing

Cons: When I went to pick up the car there wasn’t anybody there so we had to get a taxi to our destination which cost us €200 each way. Absolutely disgusting.

Cons: 1. Agent Juan Carlos was rude, sarcastic and determined to delay my pick up by trying to sell me additional insurance ...repeated 4x after I declined. 2. Agent not trained to be customer friendly as he did not agree with any of my requests & always frustrated the pick-up process 3. My contract clearly stated CC would be blocked with E2000 but amount was deducted from account. 4. Car in a poor condition/high km, many scratches, dents, small parts missing - video/photos available if required

Cons: Canceled our reservations because we were late

Pros: The car was a Q2

Cons: The car wasn’t ready when I arrived even though I was late!! The service was slow at both ends of the rental. The fee for the waiver excess insurance was huge.

Pros: Seamless experience

Cons: Car was a little dated. Would have preferred a newer car.

Cons: Didn’t get the car that I booked. First they said they don’t work with discovercars. Then they offered a “similar” car for Seat Arona (compact crossover) which was a Toyota Corolla (a compact- lower, smaller etc). Then they added that I cannot book a brand of the car. Not model, but brand!? I had to speak with different agents. Same story again. Then they gave me a dented Jeep Renegade. Same price but the excess/prepayment for the fuel 116,58€ which they’ll keep if I return the car with empty …

Pros: there is no such thing

Cons: It was my second rental in RecordGo. I expected quality etc., but again I received car with bad quality and condictions. A lot of scratches, bumps not mentioned in contract. Again I have to send a lot of photos to customer service because staff at the office was unhelpful. They said that I should do it by myself, no one of three would like to go with me to the car. After few km light in signpost dead. No water in sprinkels. The engine with no power etc.

Cons: Car wasn't cleaned on the inside when we picked it up

Pros: Quick and easy

Cons: Nothing

Pros: The process of returning car is efficient and simple.

Cons: See my comments above.

Pros: Location was convenient

Cons: Service was far too rushed. No inspection of the car on pick up or drop off. No time to read contract. No time for detailed explanation of things. Did not feel comfortable with the process. Did not feel they provided an actual service.

Pros: Car and desk in the airport, car was new but not pristine which is what I want in a rental car

Cons: The optional damage waiver fee of 240 euros!!! I take insurance for the year in the UK for £43 so don't take it and to be fair there was no hard sell.

Pros: Quick pick up and drop off

Cons: Instructions for finding office

Pros: No queue. Quick. No hard sell of inclusive insurance when I explained I had my own. Quick breakdown service recovery. Quick to sort replacement car but see what wasn't good.

Cons: Car broke down. Badly. On the motorway. Had to be towed away. I was 5 mins away from my destination. I had to go back to the airport office to sort. The car should never have been in service the agent told me the previous hirers had problems with it

Pros: Very good value for price, easy drop off, car worked, no breakdowns or emergencies, aircon in the car worked, deposits were reimbursed.

Cons: At car pick-up they do not show you the rental contract to check your data, just make you sign it first. They try to convince you to get extra insurance for CDW and extra assistance. The problem is not with offering these services but the person who I met, tried to really plant fear for loosing money and hardly accepted no as an answer.

Pros: Friendly staff. Possobility of self-checkin process with machines even if I had issued and ended up doing this manually with the staff

Cons: The fact that the machine check-in system was asking me a different (higher amount) than the one stated on my voucher so the process slowed down substantially

Pros: The staff attention was excellent

Pros: Fast pick-up, fast delivery. Great connection to the terminal. Good clean car and helpful staff. Even the child seat was fitted by the staff. Got upgrade to a small SUV free of charge

Pros: Very good service

Cons: N/A

Pros: Speedy check in

Cons: Time to find the car in the park

Pros: Fast and smooth car pickup and dropoff.

Cons: They were pushy in taking some of their insurance like breakdown or vandalism insurance which they said isn’t covered in discovercars insurance. And they said for breakdown they can’t prioritize you since you have a different insurance.

Pros: Condition report of the car was updated with my comments on pick-up.

Cons: The car was dirty and difficult to inspect due to the poor lighting in the car park. It had been parked in a very dark space, other spaces would have been fine.

Pros: Smooth pick up, good car, very cheap no issues

Cons: No one available to check over car on return, very busy staff, however no issues after return.

Pros: Fast, efficient, self check-in mostly worked well

Cons: There was a confusing additional charge on top of what DiscoverCars had quoted which the RecordGo rep couldn't explain. They said it would be refunded but I had to send a couple of e-mails afterwards to get it refunded.

Pros: Within 24 hours payed back the deposit

Cons: Very eager to Shell extra insurance, otherwise we have to towing when tires Will go flat, very unpleasant.

Pros: very nice and helpful staff

Pros: Nothing they seem to just rush you through. They've also charged me well over the price I got quoted. I'm currently going to look into this.

Cons: Terrible customer service they didn't even show me where to park on dropping off car.

Pros: Car was new and clean from damage or malfunctions. Will need to wait some more days to see if any ‘additional/late’ charges will apply :)

Cons: Unknown Chinese brand - full of extras, but most displays in Chinese or Spanish.

Pros: Drop off was very efficient and they seemed genuinely interested in my feedback on the mechanical issue.

Cons: 1.Completing our own computer input while standing, with nowhere to place documents was inefficient. 2. My car was changed from small to large (but basic), which I only discovered in the car park, when it was too late to go back. Nobody told me. It was too large for the parking space at my accommodation, meaning I had to park it on the road.

Pros: Friendly and helpful.

Cons: Took a long time on pickup.

Pros: Nice car

Cons: I was blatantly lied to by agent who tried to sell me all the add ins for 20 minutes I got angry at him with the hard sell because it was takins so long, what do I find when I looked at the form when coming back for drop, he has slipped in full package, I NEVER do this! Please sack him and fully refund me asap

Pros: Desk in the terminal.

Cons: At had been smoked in. Also the iaoaewirk showed no damaged, but after we walked a long way to its location, we found that the car had lots of small damage. The lighting in the car park was very bad which made taking pictures difficult without moving the car. When I handed the car back I showed them the photos and said that I would not accept liability for this damage, let’s wait and see if they try and claim for it?

Pros: Relatively quick to get the cat

Cons: Car was dirty, lots of damage on the outside, no washer fluid

Pros: Very good, seamless and efficient,

Cons: Being asked to use the self service when there were representatives available.

Pros: Clean car which did not give trouble

Cons: The receptionist could have been a little more engaging.

Pros: Profesjonalizm miła i pomona obsługa.

Cons: Brak

Pros: Nothing

Cons: I was charged for damage that I didn't do. Also there were damages that were not indicated in the agreement.

Pros: Ease of use

Cons: No representative to check car drop off.

Cons: They are dishonest

Pros: Excellent service all round

Cons: Nothing

Pros: cheap price good service

Cons: long wait to pick up car

Pros: Drop off the car in a breeze

Cons: Car could be cleaner, especially inside the car. General condition is bad.

Pros: Easy drop off, nice staff, very professional

Cons: A little hectic as very busy

Pros: There was nothing to like

Cons: Time to collect the rental car was too long. There were only 7 people ahead of me and it took over 1hr:30mins to collect my pre-booked car. Also the car had scratches that were not noted on the rental document. Returning the vehicle also took over 30mins.

Cons: Counter staff were pushy trying to sell insurance On picking up the car the staff there were not interested in helping us with a solution to the luggage/boot cover not being required so we had to travel with it in the rear seat with children...poor attitude

Pros: All the above

Cons: Nothing I didn't like about my rental everything was simple and professional

Pros: Good car at a good price

Cons: The record go agent explained that even though I had paid discover cars for the top insurance I still needed to leave a deposit of €1100 , but if I took out the record go insurance I didn’t need to leave a deposit

Pros: nothing

Cons: they keep the deposit of 2000 euro way to long and if you do 4 rentals in the month, you have 8000 euros of deposit locked up with same supplier.

Cons: Stáhli jste mi peníze tankování - benzín. Přitom jsem Vám to vrátil s plnou nádrží. You withdrew my money from refueling - gasoline. At the same time, I returned it to you with a full tank.

Pros: just the price, nothing else. Note, i would not like to be customer service agent at record go, they have to deal with tons of shit. that is already enough for big kudos.

Cons: they force you into insurances and use all excuses that you can not use `AMEX as credit card while this is an accepted card

Cons: the charge me of 74€ for insurrance and don't care about the assurance of discover cars, they cheat me and i don't understand why i have to take 2 times extra insurrances

Cons: They insisted the full insurance bought from DiscoverCars would not do and their full insurance should also be acquired.

Pros: (Reasonably) Quick and easy collection

Cons: Refused to inspect car on drop-off (not enough staff even at 7:30 pm) and even though the rental was incident-free, I am left with no confirmation that my £2k holding deposit is freed up from my credit card?

Pros: Absolutely nothing.

Cons: The car was provided dirty. They also didnt specify when booking that they do not take American Express so we had to use a debit card to make the deposit payment. Ridiculous.

Pros: Ease of drop off was very well organised.

Cons: Hard sell tactics when picking up the car.

Pros: Refer to comments

Cons: Refer to comments

Pros: Nothing

Cons: They lied of me damaging the car

Pros: Great car with hybrid battery.

Cons: Time for pick up- there were 8(?) stands but only 2-3people available. Though, they were efficient.

Pros: Staff was really cooperative

Cons: Policy, Rules & conditions

Pros: The car was in good condition

Cons: The cars were miles away from the initial desk. Then on arrival you had to go to another desk to collect the key. Other car rentals you just go straight to the car and key is in the ignition. You need to read the small print very carefully they charge your credit card £1000!!! Never have I had such a large amount taken from other rental companies! Would NEVER use this company again. What was meant to be approx £40 for 3 days ended up over £150 nearly 4x the cost.

Pros: I got a car agents were friendly and helpful

Cons: Hidden charges meant a large bank balance or visa or mastercard credit card were necessary to avoid paying for expensive inclusive insurance by american express

Pros: Speedy process

Cons: It’s called ‘in terminal’ but it’s quite a walk to the rental offices (all brands) and then quite a walk again to pick up a car (high end brands are closer)

Cons: When to the wrong desk first. Agent was rude. I was 1h earlier and they didn't want to give me the car right away. If I took the full coverage they will have give it early.

Pros: Dropp off

Cons: Monky business at the desk

Pros: Taking of the keys was convenient because of the location of the desk.

Cons: The man who took our documents and credit card was saying that, because we didn't take the full insurance something bad will happen. The exact his words was "If you knew the stuff are knew, you will definitely will take the full insurance". They gave us for purpose a car with a lot of damages from previous drivers and told us to take pictures and videos on them. So we did that. Once we return the car they charged 550euros for the damages we didn't do. And now they are not ressponding to fix it.

Pros: Speed and cost

Cons: No agent to check the car out and back in case of scratches etc

Pros: People a the desk were very good

Cons: spent a hour in the que to pick up keys whilst direct record go hirers were prioritised.

Pros: Easy to book, efficient pickup & drop-off, in the airport terminal (no bus required!)

Pros: Prompt, efficient and very pleasant staff.

Cons: The only thing was a small bit of damage not recorded on the paperwork which I managed to get amended quickly.

Pros: Good pricing and quick to deal with

Cons: Took 20 minutes to find the after hours drop off. Clearer instructions and pictures required

Pros: Friendly, helpful staff member at collection desk

Cons: Took over an hour in queue at collection desk in airport building, more long queues at office in L-2 car park almost missed flight as a result. Can you consider allowing customers to drop off keys into a box as no questions were

Cons: Additional payment to cover fuel, block on my card which could be up to 30 days. Took almost 1.5hrs to get the documentation and keys, the slowest car rental I've ever had. On return no confirm that the car was returned in acceptable condition so I had no evidence that I would not be charged for damage already identified on collection, I should have been given a confirm of return document or something. Refund of the petrol costs I paid in advance took several days

Pros: The car had the space saver spare tyre on which should only be used to get to to the nearest garage 80kph maximum speed and a range on 50 km. the original wheel was in the boot with a destroyed tyre

Cons: I spent the all the first day of my holiday travelling from Granada to Malaga and back to pick up another car

Pros: Returning the vehicle was by handing over the key to a representative outside and that's it.

Cons: Suddenly during the upgrade we were told that the cost of full coverage is 200 euros. And on this site it was less

Pros: Easy no fuss

Cons: Bit slow to get the car but we got an upgrade so all good

Pros: They were polite and efficient but no attention to detail.

Pros: As above

Cons: As above

Pros: Agents were time efficient and handled our queries professionally

Cons: Car was damaged when we got it and not very clean

Cons: The car was really dirty. We found ciggeratte buds on the backseat.

Cons: deposit for fuel, failure to check the car with service employees upon acceptance.

Cons: waiting time for check-in 45 minutes; promissed car was also after 45 minutes not available!!! After heavy intervention I got another car plus free fuel

Cons: Slow, rude, pedantic. All three agents were really unfriendly.

Cons: The digital screens are difficult to use. There is no paperwork. My car had multiple scratches and I did not have the usual paperwork highlighting any issues with the car. I emailed you regarding the scratches and attached photos and received a quick response advising me to email Record Go. I did this immediately but never received a response so for the whole duration of the holiday so I was nervous i would not get my £1400 deposit back. The car itself (a FIAT) was a horrible car to drive

Pros: Nothing stands out as particularly great.

Cons: Check-in process

Pros: Excellent service

Cons: All great

Pros: Clear car

Cons: It took almost 1 hour from Therese desk to weekender had the keys

Pros: They were very good friendly

Cons: It was very good ☺️

Pros: Able to get similar kind of car I opted for.

Cons: Wasn’t refunded my full tank deposit in full. They dock my money even after I returned the car with their full tank of fuel.

Pros: Clear and simple.

Cons: They made a mistake with the rental car allocation so gave me "the next model up" which was great. Randomly charged 7 EUR after dropoff and I don't know why as the car was full of fuel. They're not replying to my emails so I may have to do a chargeback.

Pros: Nothing awful predatory practices.

Cons: Attitude was ridiculous. Forced their insurance to be bought or put up a ridiculous 2000 euro deposit (who has 2 grand just freely available after paying nearly 1000 for the car). Took an hour for them to find my keys and when asked told just wait.

Pros: Tires totally worn out and flat. Did not see at time of pickup as it was 1030 at night and Al ost dark in the pick up area

Pros: Quick pick up and drop procedure considering how busy it was

Cons: Took fuel prepayment in full and not yet refunded

Cons: That the price wasn't the same as advertised.

Cons: On m’a prélevé sans aucune raison 40 euros après la restitution , justifiant la mauvaise note qualité /prix, c’est juste du vol de prendre des frais sans raison valable !

Pros: Not much. The saving grace of the firm was the team where you collect the cars in the parking garage. They're kind, sensible and problem solvers unlike the demented sales team in the airport.

Cons: Tricky customer service. I rented what was described as a compact SUV. When we went to pick it up they tried to tell us that the catagory included normal cars like Golfs and pointed out catagory codes, that unless you work for RecordGo, mean nothing to a layperson. They also told me my 3rd party insurance wasnt going ti help and used scare mongering sales tactics like the threat of no roadside assistance to upsell. Their customer service and trickiness will put me off booking with them again.

Pros: Speed of dropping off the car

Cons: Waiting 30 minutes in a queue to get to the desk to pick up the car.

Pros: Quick

Cons: Baby a to emsy saleswoman

Pros: Good value

Cons: Check in was awful - wait for an agent, then be directed to a machine, then have to wait for an agent to check what you've entered - I was there nearly an hour in total

Pros: Easy and no issue. I had 'free deposit' booking as I paid for extra insurance directly with them, not additional which discovery cars offer.

Cons: We shall got a Fiat 500X and we got 'DR' which is Chinese brand - car wasn't great - on the motorways was struggling with hills and speed of 120km. We could connect ApplePay or Bluetooth.

Cons: The start. There was a big queue. When it was finally our turn the employe told us we had to hurry up because they were going to close up. So we didn't have time to read conditions, if there was any damages to the car from before our rental period etc. When we picked up the key I was told to go look for the car "down there" instead of showing us where the car actually was. The car was dirty inside. Sand, dust and overall jot clean. The outside was also dirty and dusty.

Pros: It was quick and easy and the price was great!

Pros: very profesional

Cons: nothing

Pros: Upgraded car due to not having the car i wanted . Ease of access leaving airport.

Cons: The time spent collecting car . Nearly 1 hour

Pros: nothing

Cons: they didn't have a car for us

Pros: Cheap car hire, good condition car

Cons: Tried to push additional products - could bypass the queue if willing to pay for their own insurance product (at 8x the price of the actual car hire). Car engine was really underpowered for the size of car

Pros: They provided another type of car, a bigger one, although it was a brand I never heard of before - dr.

Cons: Very long waiting time at the rental desk. The car was not clean, liquid spilled in the cup holder... And it could have been washed before picking up...

Pros: Service in Malaga airport was perfect. The car was picked up really quickly through the help of the self service machines and staff available to support. The designated space in the car park was ideal for collection and for drop off. Very efficient. The Ford Kuga had CarPlay, made our trip so much easier, car was immaculate inside. Would happily use again

Pros: The car did not have a working air conditioner.

Pros: The price for the car.

Cons: Tried to sell me insurance that I already had paid for.

Pros: NOTHING

Cons: 1. attitude 2. lack of proper service 3. incompetency 4. i was charged almost €200 for insurance, which i already paid for full cover less than €50 during online booking 5. I've got a completely different car than I booked 6. Pick up time was wrong on the contract and record go employees didn't want to change it, they just ignored my requests 7. I was waiting 3 hours to get the car!!!!! 8. Record go employees don't care that you are waiting, they don't care that you have a newborn with you. Mor

Pros: The price was good, ....

Cons: ...but the car was got was not even worth it.

Pros: Very efficient agents.

Pros: Everything. So easy and quick. One of the best we ever used

Cons: Nothing all was good

Pros: Drop off was fast

Cons: They charged 40 euros out of office hours fee for being 10 mins late for office hours. They gave me a ford focus (Compact car) despite my booking was for an SUV.

Pros: The service ran very smoothly

Cons: The machines which customers use maoe the process several minutes slower, and don't help the staff either

Pros: Nice chap easy to deal with

Cons: Car had a bit of damage and I was worried they would have thought I done it

Cons: Car wasnt ready for pick up.

Pros: Reps were friendly and helpful

Cons: Nothing all good

Pros: Easy drop off

Cons: Long line at arrivals to see an sales agent.

Cons: Fuel tank was nearly empty by pick up. No conformation of the state of the car by email when dropped off.

Pros: They provided upgrades of rental car

Cons: Pressure sales tactic to buy more insurance even though fully covered thru discover cars. Processing paperwork took at least 30 mins. Waited for over an hour to actually get car after paperwork.

Pros: Everything was smooth. Staff were friendly.

Cons: Nothing

Pros: Staff were helpful

Cons: Checking forms are only electronic and were not accurate. I had to mention two points to the receptionist at time if picking up.

Cons: On the pickup they charged two deposits. One mentioned before (1100 € - that;s OK) and the other for petrol in case you didn't leave it full. Like they couldn't use the money from 1100 €? And they told us that on pickup. That wasn't fair. Also they requested to pay with the same card as deposit was lest. That is unfair too and others don't do that.

Pros: They were extremely friendly and helpful

Cons: N/A

Pros: Friendly staff

Cons: Too long waiting to pick up car

Cons: Had to leave €1400 security on my card.

Pros: Very efficient, helpful staff

Cons: Long walk from the terminal to pick-up point

Pros: A car in excellent condition at a good price.

Cons: The car pick-up is not the quickest or most efficient of experiences.

Pros: Very efficient and friendly.

Cons: They tried to sell me excess insurance in order to to pick up car an hour early.

Cons: Pushy service representative at pick up, and had to wait long time while he dealt with another customer who was actually behind us in queue.

Pros: Quick, efficient, polite and friendly

Cons: No complaints at all

Pros: Easy fast and correct

Cons: None would recommend

Pros: Friendly staff

Cons: Not enough staff!

Pros: Clear communication on conditions, no fine for returning the car earlier.

Cons: The amount they reserved for potential damages was a bit extreme.

Pros: The worst car rental company I have ever had the misfortune to use - although in this case, they didn’t even supply me the car that I had paid for. A completely useless and uncaring organisation.

Cons: They didn’t provide a service even though I had paid for the car and insurance in advance. It could be seen as theft.

Pros: Fiel indicator was faulty. Numerous painting scratches.