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Record-go at Malaga Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They provided upgrades of rental car
Cons: Pressure sales tactic to buy more insurance even though fully covered thru discover cars. Processing paperwork took at least 30 mins. Waited for over an hour to actually get car after paperwork.
Pros: Everything was smooth. Staff were friendly.
Pros: Staff were helpful
Cons: Checking forms are only electronic and were not accurate. I had to mention two points to the receptionist at time if picking up.
Cons: On the pickup they charged two deposits. One mentioned before (1100 € - that;s OK) and the other for petrol in case you didn't leave it full. Like they couldn't use the money from 1100 €? And they told us that on pickup. That wasn't fair. Also they requested to pay with the same card as deposit was lest. That is unfair too and others don't do that.
Pros: They were extremely friendly and helpful
Pros: Friendly staff
Cons: Too long waiting to pick up car
Cons: Had to leave €1400 security on my card.
Pros: Very efficient, helpful staff
Cons: Long walk from the terminal to pick-up point
Pros: A car in excellent condition at a good price.
Cons: The car pick-up is not the quickest or most efficient of experiences.
Pros: Very efficient and friendly.
Cons: They tried to sell me excess insurance in order to to pick up car an hour early.
Cons: Pushy service representative at pick up, and had to wait long time while he dealt with another customer who was actually behind us in queue.
Pros: Quick, efficient, polite and friendly
Cons: No complaints at all
Pros: Easy fast and correct
Cons: None would recommend
Pros: Friendly staff
Cons: Not enough staff!
Pros: Clear communication on conditions, no fine for returning the car earlier.
Cons: The amount they reserved for potential damages was a bit extreme.
Pros: The worst car rental company I have ever had the misfortune to use - although in this case, they didn’t even supply me the car that I had paid for. A completely useless and uncaring organisation.
Cons: They didn’t provide a service even though I had paid for the car and insurance in advance. It could be seen as theft.
Pros: Fiel indicator was faulty. Numerous painting scratches.
Pros: Overall good work and great car
Cons: Extremely long wait to pick up car. Agents were running around
Pros: I was disappointed to learn at the desk that the deposit of 1100€ would be returned only after one month time , unacceptable .
Pros: Very friends lt and efficient staff. “ vario” from Estonia in Malaga airport was excellent on check in and Lucia called with a query and was also very professional and showed nice courtesy . Also a lovely girl who’s name I didn’t get done in the garage. Very busy and still was able to think on her feet and show great customer care. We’ll done guys at record and go. . Price for the car was amazing and a nice new vehicle. Will use again for sure
Cons: Friendly , helpful and sets you up to win on your trip. Multi lingual also 🙏🙏
Pros: Transparent, polite and helpful
Pros: Efficient and did not push selling products beyond reasonable.
Pros: Very friendly service
Pros: Friendly English speaking lady.
Pros: Very friendly staff. Door light on when I picked car up a lady checked all doors and boot until light went off and I was satisfied
Pros: Nothing really
Cons: As mentioned above, there needs to be a return voucher signed by the receiving member of staff stipulating condition and satisfactory fuel level.
Cons: Lack of resolve or help.
Pros: Very easy pick up and drop off.
Cons: The in-built car GPS was very bad and was not updated to the latest software.
Pros: Digital queue / ticket, so you can understand how many people are ahead of you. Several customer service points were open at the same time, so the line moved forward quickly.
Pros: Nice cars and easyJet drop off.
Cons: On arrival it takes too long, suggest to fill the forms before the customer arrives and just let this be signed instead off filling out everything manual and explaining what it exactly sais. In busy lines this just takes to long.
Pros: efficient and friendly
Cons: Was hold sold insurance in a very aggressive manner. They left me with no choice other than get insurance.
Pros: Dropping it off was quick
Cons: Everything. There were hidden terms and conditions which didn’t add up. We ended up spending double on car hire because they were disregarded their own terms and conditions meaning we had to pay for their insurance. Totally unimpressed. The service was dismissive and inefficient.
Pros: The car was clean
Cons: A very long wait to collect the car. we were then taken to a poor self complete computer system to complete our collection. There was no one to speak to out of the terminal with any issues (scratches) already on the car. The drop off no one was willing to check the car over to show there was no new scratches. The fuel needed to be checked on return to get my huge (E85) deposit back, again no one around.
Pros: They replaced my car with one that was larger which I didn’t want. It also lacked any power and therefore struggled uphill especially when it had luggage in it.
Cons: See above
Pros: Ad blue warning came on few times and windscreen washer needed to be refilled
Cons: the car they gave us looked like it had been in a collision and it was filthy inside wehad to waste out time complaining then they gave us a different car. very poor service- cant believe the state of the car they triedti give us - it was disgusting (got the photos to prove it )
Pros: Easy drop-off (they didn't even inspect the car).
Cons: Difficult to find the location in an underground parking. The car was full of unrecorded damage and the service guy was quite reluctant to put them on record (OK, they did not even inspect it upon drop-off, that is also true). I tried to call them in advance with a question but the number did not even work. Also, the usual hard-selling of excess insurance was performed.
Cons: Collection time was absolutely ridiculous over an hour at the desk and that didn’t even include the long walk to collect and the short time spent collecting the keys. From arrival at reception to leaving the car park was well over 1.5 hours. They also tried to give me a Manual car when an auto was ordered saying they didn’t have one, until I refused then one appeared.
Pros: no surprises
Cons: no flexibility (on pick up timing: I got in early and they didn't allow me to pick up early), but that's a spanish thing
Cons: Very unfriendly! Blocked me €2000 for damages although I paid you guys for full risk. And then telling me that I have to chase you if there were any damages to pay!
Cons: very slow and inefficient car pick up .....took one and half hours .....nearly as long as flight !!!
Pros: Nothing I left but they still charged me £200 after the woman said some people have to lose there 1400 deposit. Looking to scam British people
Cons: Shockingly bad service. Waited over an hour to pick up car. Unhelpful staff just directing you to an automated machine for details. Bullying staff trying to pressure sale of their own extended insurance - and playing down the cover of the same insurance we bought over the internet when hiring the car. Staff rude to other customers whilst we were at the rental desk. Car not in great condition - rattled ike hell!
Pros: The staff were very efficient, bit of a wait but they were very busy. Drop off was a piece of cake and fuel and excess deposit refunded almost straight away.
Cons: Slight wait on pick up.
Pros: Good standard of vehicle and no “pressure sales” to add extra insurances
Cons: Had to queue for 45 minutes to finally see an agent then had to continue with the booking ourselves on a touch screen system
Pros: Very helpful, they quickly sorted out the problems with the car giving us a completely new one.
Cons: As we arrived at the airport desk, there was a long queue. To sort out the paper work required a long process and you need to do it yourself in the check in machines. The whole process took an hour and a half since the moment we arrived at the desk until we finally got the car.
Pros: i've payed the correct price. it was vary easy to take the car and to get back at the parking. The car was very efficently. I've payed just a little depost for the car.
Pros: Poor in comparison to previous time
Cons: Too long time wait
Pros: It was a quick drop-off and the instructions were clear.
Cons: They were a little pushy with the extra insurance. When I explained I had it through yourselves they wouldn't really recognise it. I had to trust that I had everything sorted. Without that confidence they would've influenced me to spending around €120 that I didn't need to. I was also glad that I checked the condition of the car as they said there were not scratches. There was in fact a scratch that I took photos of an emailed them. Basically, I needed to be fully prepared and vigilant...
Pros: Car was clean and in good condition.
Cons: Had to wait a very long time to pick up car and been home 10 days and deposit has still not been released on credit card.
Pros: Was not helpful Just kept saying my booking did not exist even though I had two email from discover car with the details
Pros: Fantastic service from Valle Francis and Lucia could not rate them more. Valle went over and beyond as we had a issue with the first car and she was amazing in swapping and getting us a new one.
Pros: Price & Car meet our needs
Cons: Office furthest point away from terminal & lots of scratches on car upon pickup!
Pros: The first car they provided me was a cargo van which was not what I reserved. They immediately put me in the passenger car that I reserved.
Cons: Once I got the correct car I reserved everything was perfect.
Pros: Rip of insurance
Cons: Horrendous pricing and hidden costs
Pros: They had a well signed desk.
Cons: It was a long way to walk from the terminal desk. I was not expecting to pay an extra 165 euros. Never again!
Pros: Service agents were pleasant professional and efficient
Cons: The bodywork of the car was a bit beaten up
Cons: Everything was poor!
Pros: Infuriating terminal to log into and put in details already supplied. Rental desk before baggage reclaim exit. Then have to go on a marathon walk to another rental desk to get keys. Could have done everything here. Radio aerial missing so no Spanish tunes and couldn’t turn off backlight on radio so at night it looked an attractive theft proposition.
Cons: Fiat Panda hybrid give speed!!!!
Cons: Took 1.5 hours to collect the car due to inefficient systems and staff. Having signed for a damage free car with full tank of fuel ahead of collecting the keys, only to find the car was damaged, had half a tank of fuel, no spare wheel or inflation kit and the low tyre pressure warning light was on - later found to be a puncture that was repaired at my cost. Having contacted their customer relations department have received no reply 10 gays later. Bad customer service and poor car preparation.
Pros: Goede firma
Cons: de extra 1100 euro borg
Pros: (Te) vlotte afhandeling bij het afzetten van de auto.
Cons: Zelf alle administratie doen bij aankomst, op computerscherm. Geen persoonlijke service meer. 3 uur nadat de auto terug werd afgezet, had ik detailfactuur in mijn mailbox van zogezegde schade. Bedrag werd ook onmiddellijk op creditcard geblokkeerd terwijl ik 'full coverage' had. Geen water voor de ruitensproeiers. Nooit meer bij RecordGo.
Cons: Staff very rude to all customers, Around 15 customers waiting to collect there vehicles. All were being directed to 3 self service consoles where most people needed help with., And only one VERY RUDE staff to help them with. Overall it took 2 hours to collect the car
Cons: Appalling after service. Accused of damage I didn't cause and cost a lot of unexpected money. I also paid for full insurance so don't know how they still took 500 plus euros from me.
Pros: Easy to find desk in Malaga airport, even other desk in underground garage.
Cons: Although car was clean a new - it was full of scratches (they were not inluded in report but to be honest, they don’t charge me for them as well). Agent at the desk tried to convince me to another insurancy although I had it already included. I got a little bit different car - diesel vs hybrid but maybe it was better from fuel savings. What I see as a point for improvement is control liquids - during rental I had add Adblue, at the end of period I got message about oil inspection and coolant
Pros: Speed at picking up
Cons: The time it took to hand car back absolutely ridiculous
Cons: The email I received said 120 euros to pay at desk, when I arrived I was given two options of 400 or 1000 euros. every customer there seemed unhappy & the staff had no people skills.
Pros: Although expensive, better value than my usual rental provider
Cons: Nothing really
Pros: Drop and quality of the vehicle
Cons: Having to go to areas for pick up and then wait again for keys pick up
Cons: They forced me to pay a extra assurance of 91 euro
Pros: Price of the car
Cons: Car seemed like it came back from war zone
Pros: Quick and Convenient. The agent was very patient and understanding. Also very straight forward which i do like. Finally everything worked out and it was good to go.
Cons: The distance from the airport office to the car pick up point.
Pros: It worked!
Cons: I was pressured into buying extra insurance after already buying done with Discovery Cars - was told that wasn’t rnough
Pros: It was straightforward. Very helpful staff. Lovely clean car. No fussing.
Cons: On pick up a few more staff to accommodate the queue would be helpful.
Pros: Very friendly customer service
Pros: Quick and efficient booking in progress
Cons: Damage to vehicle not recorded on paperwork
Pros: Drop of was easy
Cons: Colelecting the car was long especially as you pay €40 out of hours to collect it! They only have one person working a Que of About 15 and it took about 2 hours to get the car. The car stunk of smoke I brought febrezze apart but it didn’t work!
Pros: Clean car in a good condition. Easy and effortless drop off process.
Cons: The rental desk in located quite far from the terminal. It takes a while to get there carrying all your bags.
Pros: Nothing. Horrific. 90 minutes waiting. Made to pay more for a smaller car.
Cons: Everything. Terrible car, too small with oil light and tyre pressure light on throughout. 90 minutes wait for the car. Couldn’t add drivers without joining that queue. Utterly appalled by every aspect. I had no idea it could be that bad. New lows
Pros: Be careful and take a video of the car condition before you go
Cons: Deposit twice once for the insurance and the another one for the fuel take so long to get back in your account
Pros: Drop off was really quick and fuel deposit was repaid promptly. Car in good condition and clean.
Cons: Pick up was a (excuse the pun) car crash. No staff at record-go. Systems didn’t work and staff didn’t seemed to infer this was normal. When picked up the keys I was just pointed to the car, no orientation or pointers on how to change the car computers to English. There was a vague instruction to fill the tank within 10km of the airport and present a receipt for fuel (they didn’t look at it when I returned the car). Overall really poor pick up experience.
Cons: The deposit, i still have to wait for it for a long time(1 full month overall). My bank said, the didnt fill the right paper, to get to me back.
Pros: Everything Especially I would like to thank Carmen! She was excellent. Thank you Record-go.
Cons: Efficiency, great customer service.
Pros: No fuss and no hard sell on the insurance. Return check in very efficient!
Cons: As explained in my first comment, it was profiteering as I needed to take out more insurance to avoid an 1800 deposit.
Pros: Very easy going, happy to talk through the options, even with a language barrier
Pros: Desk agaent was very friendly and efficient.
Cons: No negatives
Cons: Insurance price quoted and paid for at booking was then massively increased…the rental price is very misleading sold at the point of booking would never use record again
Pros: Quick, efficient and friendly.
Pros: Efficient, easy to use
Cons: Not really enough people at pick up desk
Pros: Not a thing apart from they took their rubbish car back without complaint (probably because they were still holding onto £1500 of my money as a deposit).
Cons: Why did they ask for the expected arrival time of my flight as they only had one member of staff and 20 people collecting cars. I waited for an hour and a half before they actually had 3 people appear at the desk. The car was damaged all over, I may as well have coloured in the damage sheet before I drove away. I’m fact we took a video of the whole car as it was covered in damage. The attempts to sell me insurance were shocking and an attempt to steal from unwary customers.
Pros: good service in rental desk, convenient location
Cons: the car was pretty worn out
Pros: The car was good and as described
Cons: The picking up was very difficult. They had only one person serving a lot of customers. He was rude and they didn't do proper check for the car before giving me the key
Cons: deposit required
Pros: The car was ok.
Cons: Service at pick up desk. will never use them again for reasons stated above.
Pros: The car was great and the drop off process was very easy.
Cons: The pick up process was very inefficient and took over an hour.
Pros: Very efficient on pick up and drop off, fuel deposit returned after a few days.
Pros: Great staff
Cons: Recordgo needs dedicated drop off queue at malaga
Pros: Devolucion adecuada
Cons: Poco personal al retirar el carro. No se debe cobrar gasolina por adelantado
Cons: Everything. I wouldn't recommend it to anyone and I won't definitely use them again.
Cons: They rent wrecked cars And charge additional insurance !
Pros: Physical agent desk and dedicated parking at the airport.
Cons: Lack of staff at desk meant long wait. Long walk to car from desk.
Pros: When I finally got served, the girl was fantastic and should be the training officer for the rest of the staff
Cons: Slow slow and very slow, stop the computer check in because it's rubbish and bring back humans.
Pros: Fast processing
Cons: SALES DESK NOT CLEAR ON EXCESS / MORE EXPENSIVE WHEN I GOT THERE
Pros: No water in washer tank for wipers
Cons: Should be shown basics on the car before driving
Cons: added extra charges
Cons: Staff really unhelpful, car was wrecked when I picked it up, staff were slow, wanted a massive deposit for the rental.
Pros: Good pick up location
Cons: The self check in
Cons: Charges and lack of speedy refund
Pros: Not a lot server was grumpy, surly and unable to offer any kind of assistance
Cons: We were very careful to read the terms etc and it stated that we needed to pay a huge 'deposit' on a credit card. When we offered an amex credit card (not charge card) it was refused thus forcing us into purchasing over priced insurance even though we already had enough insurance and offering other cards in the family name. They also charged 40 euros for a late pick up at 4mins past 11pm the late service start. Seemed like a lot of money making excuses and not much customer service.
Pros: Drop off was easy.
Cons: It was difficult to find out how much they will charge in the end. Also I got charged extra amount that I do not understand why.
Pros: car was great, easy return process
Cons: pick up was confusing & time consuming
Pros: Record-Go is a worthless Company: putting me under pressure, telling lies and renting cars with NO profiel on it’s tires.
Cons: Very terrible: NEVER AGAIN!!
Pros: Nothing about the pick up of the car and I will never use record go or discover cars again . But I would like to mention Victor was great when I dropped the car off
Cons: I was told I had to pay extra insurance for the car or I was not aloud to take the car. I said I wanted to pay the €2000 euro deposit instead and I was told that was not possible . I was also told I cannot get a refund as I wanted to go else where and hire from a different company. The man at the record go desk said discover cars are a rip off and the extra insurance I paid for with them was void and didn’t cover my car. Really spoiled the start of my family holiday and would never use again
Pros: Good value for money. Almost new car. Easy and fast dropping off process.
Cons: Long time to wait on picking up. Car was not very clean on collection.
Pros: Straight forward without hidden costs and not pushing for more agent
Cons: Said Fiat 500 or equivalent, good a Fiat Panda. Tried hard to upsell me to other cars and insurance warning me if the car broke down, that was my problem unless I had insurance. Was a bit early in picking up the car (1 hour), but then told that it would be another eur99 to pick it up early. But then their queues made it 1 hour after allowed pickup before being in it ready to go. Quality of car was fine, but insurance upselling scaring, claiming Panda and 500 is equivalent makes for a poor expe
Pros: Car was fine
Cons: Lots of different instructions from different agents (for example person in terminal said I had to inspect car and report any faults not already documented to person giving me the key. The person who gave me the key insisted this was wrong and I should just take photos. Paperwork said to submit photos, but agent said that was wrong but I could “do whatever I want”)! Long wait for collection and drop off. Insurance issue basically a scam.
Pros: Friendly, efficient, helpful
Cons: Difficult to find rental desk
Pros: The agents were polite and approachable.
Cons: An extremely long wait for picking up the car. They charged me for a damage that was already present when I collected the car.
Pros: Easy checkin
Cons: Car was poorly serviced and wouldn't drive on the second day. Even though this was their fault they wanted us to return to the airport to pick up a replacement and wouldn't pay the full cost of a taxi. Still chasing a refund for 5 unused days of 6 days hire.
Cons: I asked for the car to be checked over when I dropped it off but was just waved away. Great if you have dented it I'm sure, but I would have preferred to have it checked & signed off before leaving. Just lazy as not busy
Pros: Nothing. Pathetic, rude and unhelpful staff. This place should be reported to police and shut down. They are frauds. Never hire a car from recordgo as they are unethical
Cons: Rude staff, long wait, only 1 staff member with a long queue, had manual car when I had paid for automatic, fuel tank not full as promised,
Cons: Haven’t responded to my e-mails and the price did not reflect what was advertised and prepaid on your website
Pros: It was cheapish and relatively quick and easy to get the car as well as return it.
Cons: see the points above, condition of the car really wasn't great
Pros: Easy drop off and terminal access
Cons: They tried to sell extra insurance and didn’t want to accept debit card
Pros: there was a car to use
Cons: I rented a car from Malaga last week with you booking number : Booking number: DC-3034229 Confirmation number: 292/2022-512244 On my booking it says the total charge will be 158.57 USD, my account has been debited twice since Monday? one payment Monday 4th of April: RECORD GO AGP - MALA -228.37 one payment Tuesday 5th of April: RECORD GO AGP - MALA -134.77 I have just called the rental in malaga airport and they have confirmed the car was dropped back in the same condition and with a full ta
Pros: Absolutely nothing, pleased to return the car, which I did a day earlier than I paid for
Cons: Had to pay twice for insurance, recordgo said it doesn’t matter if I paid to discover car’s as it didn’t recognise the website insurance and were very abrupt on this point. Ordered a seat Leon and received a very underpowered fait 500l, which is very dangerous going over the mountains in Spain and articulate lorries pass you. Car was only clean on the outside (car wash)no attention to detail. Picking up the car, attitude of the member of staff from recordgo was poor, basically take or leave it.
Pros: Wasn't too busy
Cons: Poor customer service from a couple of staff. No explanation, just thrown the keys, had to insist on car being checked for damage at drop off, staff seemed reluctant
Pros: Other customers who just walked in seemed to have a much better experience, cars available straight away (sitting in car park).
Cons: Poor customer service - wrong information provided over the phone and serious lack of communication over time to wait for car once we arrived (booked car for 7pm pick up, contacted them at 7.20pm to advise lost and unable to find rental, 7.50pm arrived to collect car, car collected at 8.50pm).
Pros: Polite and efficient
Cons: Furthest to walk to in the garage
Pros: The price
Cons: It took over 30 mins to get seen by an agent & then at the desk they try upselling additional products like breakdown cover etc etc
Pros: It is located within the airport, so no need to get transferred to an external site
Cons: The lack of staff on the front desk reception that meant there were very long delays, of over an hour standing outside the office waiting for your number to be called. They needed more staff on front reception.
Pros: Unexpectedly high spec for a hire car. Very impressed.
Cons: made us wait 3 hours before sending us to another office they had with more staff or more than one employee! The car they handed to us didn't match the description and the fuel wasn't full. We got charged for the fuel on the handing of the car also!
Pros: The staff did their best to attend to everyone as quickly and efficiently as possible (not possible because there were too many people and not enough staff).
Cons: It was painfully slow and everyone was complaining.
Cons: I missed my flight and when I turned up the next day the booking had been cancelled. I paid girv6 days but got none.
Pros: Friendly, provided information when requested and helpful kind lady when dropping off car.
Pros: Rental Desk and Car pick up at the Airport. Quality vehicle in good condition. Full to Full fuel policy.
Cons: Not many staff on the desk at time of completing documentation.
Cons: Amount of body Damage to car Trying to sell their full insurance when I had already paid for it via discover cars.
Pros: they refused to give me the vehicle
Cons: they refused to give me the vehicle, not for the first time, really not a company you want to spend your money with
Cons: Although we were fully insurance, they did try to get us to purchase an insurance through them. Long queues to pick and drop the car.
Pros: Staff were rude and dismissive when we tried to explain we had a voucher, they just wanted to up sell when we had already paid fully comprehensive insurance. Also I was asked if I was okay with an automatic car, when I said not really I prefer manual, she just replied well that's all we've got.. Not great customer service to be honest..
Cons: The car was full of dents and scratches. Location was a long walk from terminal
Pros: good price
Cons: signage and route to exit car park collect and drop of. Long wait 60 mins at pick up-staff very nice but still a long wait. Can you bypass and go to car park to do paperwork was not clkear
Pros: Efficient system once self service terminal worked
Cons: Still have deposit of €1000 blocked on credit card after 1 week and no acknowledgement of vehicle condition on return
Pros: not much
Pros: Ease of dropping back
Cons: I had booked my car for 2 hours later, genuine mistake, the clerk dealing with me said the only way I will give you a car now is if you take the full insurance, otherwise you can wait for 2 hours. I had to travel immediately so I had to take the full insurance against my wishes. Also the car I was given was incredibly dirty.
Cons: Pressure to take extra insurance
Pros: Price was great and the screen system for check in worked pretty well
Cons: The office is a long walk from the car collection point
Cons: Long queues at desk to use rubbish machine that have clearly replaced real people but take twice as long. Very hard sell to buy extras. Hard to get information about what the basic insurance cover includes. Deposit for petrol is taken. It seems Like it is all intended to confuse. Rude, uncaring, staff at drop-off. Need to keep your refuelling receipt.
Pros: I received a bigger and better car than anticipated. It was modern and in good condition.
Cons: RecordGo's customer service was poor. I waited 90 minutes to collect the car. The staff were rushed, rude and unhelpful. The details of my order had been lost. RecordGo didn't know that my order featured a second driver. They also tried to charge me for insurance, duplicating the insurance that I had already bought from DiscoverCars.com.
Cons: Extremely inefficient and unfriendly service at airport. Over an hour from arriving at the Record-go desk to driving out of the airport. Although contract stated full-to-full fuel, I had to pay for a tank of fuel in advance (for first time) Not yet refunded. Needed a refuelling receipt before agreeing to refund the initial deposit. Not made clear on collection. No immediate paper confirmation of the state of the car on returning so had to trust that I would get my CC block released. More....
Pros: very good service,
Cons: car was quite old according earlier experience....
Pros: Once all the paperwork was eventually sorted the ease of collecting the car.
Cons: Lack of staff at collection desk on arrival.
Pros: Good English.
Cons: Very professional
Pros: Free car upgrade.
Cons: Nothing, everything ran smoothly.
Pros: nice people to deal with, easy collection and return,
Pros: Simple & the price
Cons: A bit to far to walk to collect & drop off the car
Pros: The car was clean inside
Cons: The car i received was running badly due to engine problem looked like it had no power but i didt realize till i got on motorway to malaga
Cons: First car had to be returned due to tyre pressures
Cons: I am paying damage to THE car not reported when bringing the car back. I was told everything was ok and hours later accused of damage i didn do. No pictures No prove! RIP OFF and never again
Pros: friendy people
Cons: Car a scratched up mess, when asked for existing damage to be put onto record, staff were extremely rude and unhelpful. Staff didn’t understand extra insurance bought online and so tried to double sell cover (online issuer even said this would be the case but still very pressured at point of sale). Cheap, yes, but awful in all other ways - customer service especially. Would not recommend.
Cons: They did not give me a damages report at the time I took the car out. Then when I took it back they took £211 without advising me and their evidence of damage was unclear. They did not engage with me very well when I tried to query the issue. I feel like I was robbed!
Pros: The staff speaks good English and friendly.
Pros: Staff were as helpful as they could.
Cons: It should be possible to fill all the form ahead of time and just slide passport or/and driver license through a reader. Then automatic get the car keys and a location map to the car.
Pros: Fairy efficient
Cons: Having to pay extra for Full Coverage when already paid you
Cons: will not use again
Pros: The car was damaged in many places. Make sure you take photographic evidence before leaving the airport. The terms and conditions signed for are electronic based and can only be seen on email. There is hardly any signal at -1 level at the airport.
Cons: The full fuel policy of having to fill the car with petrol within 10km of the airport.
Cons: The car was dirty inside and outside including the windscreen
Pros: The staff member was very helpful and friendly
Cons: The windows and inside display screen was very dirty and there was no window cleaning solution left in the despencer to clean the windows
Cons: little complicated automatic system to get the car
Cons: Nothing is as it appears, buyer beware!
Pros: Efficiency of staff
Cons: Difficulties in locating hire desk due to some extent in the huge refurbishment of Malaga airport
Pros: When they told me that the extra insurance I had bought with you was useless
Cons: When they asked for another €119 for the insurance
Pros: Efficient service at a good price - the Car Play system (where your phone is displayed on the cars screen) is really handy
Cons: When the staff found out I do have car insurance with different company they were very rude to me. When the lady behind the desk manipulated with my bank card, she charded me 50€ without my knowledge! I found out it later when I had a look on my bank account. The company does not respond to my complaint.
Pros: upgrade of the car :) Location
Cons: longish pick up process
Pros: Easy drop off and refund of the petrol money was quick
Cons: Took over an hour too pick up the car
Cons: cars windscreen washers was empty and windscreen was dirty on the inside which makes it hard driving in the sunshine
Pros: All went well, pick up did not take too long, the staff were helpful and friendly
Cons: Extremely aggressive & lengthy sales push for additional, unnecessary insurance, caused delays & frustration with everyone in the queue to pick up. Car was not same class as advertised, ie £29k Toyota C-HR advised, but I got £21k 1.0 Hyundai Kona! Car was claimed to perfect with no damage, but was seriously dented & had large bumper scuffs. Took time to report & then they gave me no updated paperwork to protect me. Signage for the return in the car park is incorrect and frustrating.
Pros: not one thing. The agents were rude and arrogant.
Cons: see left box.
Pros: Competent friendly stafdf
Cons: Vehicle had damage on it not indicated on docs
Pros: Smooth service after they managed to explain how it actually worked,
Cons: Unpleasant first contact, mainly due to unclear communication about servicedesk, fee, conditions, role of Discovercars, refund of prepaid gasoline, insurances, etc.
Cons: The people at the upstairs said the computer was down and by the time I went down to the drop off office there was a massive queue and only two agents opperating. It took nearly 50 minutes to be processed.
Pros: Polite and helpful agent when collecting the car.
Cons: Waited quite a long time to be served. Only 2 agents on duty.
Pros: Standard of car good value
Cons: Damage to door and wing not marked on paperwork. Very slow chrckin
Pros: Easy to book
Cons: Felt we were charged for insurance we had already taken out. Staff member told us th extra cover was not with them even though we upgraded it at the time of booking
Cons: Service was very very slow. 2 people behind the desk . With lots of people waiting
Pros: Good car
Cons: When I picked up the car I paid for the full insurance cover plus I was asked to pay a deposit for petrol. When I returned the car I have subsequently found 2 additional unauthorised transactions totalling £200 against my credit card. FOR WHAT? There has been no communication, no emails, the only way to complain is via an email which may take 5-7 days to get a reply. As I have no idea what these costs are for I regard these transactions as FRAUDULENT.
Pros: excellant service by record ---just the car had lot of superficial damage & ac was not working
Cons: superficial scratches & damage &ac not working, windscrren washer had no water in it
Cons: Poor understanding and interpretation of bylaws
Pros: Nothing awful
Cons: Usual hard sales on insurance when i refused she became very abrupt and rude. No mention of taking a deposit for fuel despite taking a FULL to FULL policy, i have never known this before. I have been back 7 days now and they still havent refunded me the £60 they took. I have emailed a complaint to YOUR customer services to get a reply saying you will contact me in the next 20 days...overall a shocking level of service!
Pros: Reasonably efficient. Condition report at pick up was not available and email copy not received. Car was in good working order but had a couple of scrapes and dents. On returning there was discussion about whether any were of my doing but I had photos and they were not.
Cons: Inspecting car on collection in low light levels was not ideal
Pros: Quick and polite staff, although not enough for how busy it was
Cons: Distance from the terminal
Pros: Awful how Will never book again
Cons: Made to wait 4 hrs for a car when it’s parked next to the desk with wife and two children
Pros: Good value for money
Cons: No clear indication of where to find the Record-Go offices
Pros: I didn't like anything about the experience I've had with this company and will never rent a car from them again.
Cons: This is a short description of what we've experienced with your company: After a 14 hour journey travelling with an 18 month baby we were very happy how smoothly everything went in malaga airport to pick up suitcases etc. Then we reached the record go offices and the nightmare began. 1. 20 minute wait to be served when we were the only people in the queue. 2. We reserved an opel mokka however we were informed they only had seat arona ONLY . OK fine. 3. Of course the nice cheap price adverti
Pros: Good car and value for money. Staff were friendly
Cons: We had to wait for over an hour queuing at the kiosk to pick up our car
Cons: emplyee was very unfriendly, caer had much more damages then on paper written. Signing off before I had seen the car is a NO GO - You need to have the papers up to date BEFORE you hand over the car. I had to seek for damages in the DARK !! went back and she had to do all papers again. I was not seen as a customer .
Pros: - Marina Caterina was brilliant on pickup. She helped me above and beyond what was required of her and I really appreciate that.
Cons: - I was forced to pay extra for more insurance (although I had already pre booked this?) in order use my Amex. Clearly a scam. - Not happy with being charged over £50 for parking as their car would not be accepted by the barrier at the rental car park.
Pros: Friendly representative.
Cons: Was not aware that I would be required to do a £2000 security block on my credit card before they would give me the car.
Pros: Good english and made sure I understood everything
Cons: Too long waitingtime
Pros: Clean car, cheap
Cons: I paid a deposit online but they still charged me the full rate at the desk, which I'm trying to recover right now. they also tried to push me paying an extra €109 instead of the security deposit of €1100 which is very annoying, telling me it would be a month before I get it back.. I hope I get that back soon as well.
Pros: Price, terminal
Cons: pick up car is very long
Pros: The desk and car is in-airport. The car was clean. The agents were polite and friendly and professional.
Cons: There simply isn't enough agents and collecting the car was not good. A long wait to see an agent to get the keys and leave. A lot of people waiting. Eventually we had to protest because we had somewhere we needed to be and the queuing system was very, very slow. It should not take 40+ minutes to collect a car during a daytime on a weekend.
Pros: No fuss on car return
Cons: Excess charge for early collection
Pros: Nothing really as I paid twice what I was supposed to pay
Pros: I don’t have an issue with discover but I don’t think I’ll choose record go again. The car was very battered (huge dents both sides ) I don’t expect perfection but I do expect a little better than what I got
Cons: See above
Pros: Refund of petrol and excess deposit quick
Pros: Reasonably priced and good service
Cons: When queuing up to collect the keys I wasn't aware that I could go straight to the counter and didn't have to queue with those dropping off
Pros: On return the agent receiving the car was very friendly and helpful.
Cons: On pick up the process of 'blocking out' and amount on a credit card was not explained properly.
Pros: Value, full insurance. Fuel policy
Cons: Windscreen had a small chip, I noticed it cracked during the rental, thankfully I had full insurance. I had to wait nearly half an hour to pick up my car even though there was nobody around as my flight landed early.
Pros: Friendly staff explained the rental conditions clearly.
Cons: On airport office was closed with only basic explanation of way to the carpark office. Also could not use the auto checkin system with the Discover Cars reference and hence a longer wait.
Cons: No service provided rip off company
Cons: Thfy have badly cervice
Pros: Quick and efficient. Immediate refund of the fuel etc.
Cons: Car had lots of marks on it!
Cons: Terrible agents. Didnt give me my car. Acted like they didnt care at all. Had to go to another agency (Sixt) at a higher walk up rate because of the agents at Recordgo.
Pros: It is an excellent company
Cons: Only one card rule that forces you to only use your visa for the fare, the fuel deposit and the excess deposit. Very dodgy that the contract didn't report any damage and I found 16 dents/scratches/damages on the car, that were impossible to be done all on the previous rentand it was also dirty inside with sweat stains on the seats. they didn't update the contract and only handwritten that the car had many damages, which lets me think that they prey on unaware clients that trust them.
Pros: No surprises.
Cons: Charge for second driver was excessive, with no obvious explanation.
Cons: No information on the, arrival level that second desk is one level below
Pros: Very quick service - contract and condition report emailed
Cons: You need to keep the receipt for topping up petrol and you have to be close to the airport. Limunar just inside the allowable distance but wasn't aware of this requirement
Pros: Fair value for money. Reasonable service.
Cons: Delays at key pick up, accepted the issues of COVID but, although personable , staff seem in no hurry to get customers though the system. Quite a lot of minor bodywork damage on the car provided.
Pros: Car was good
Cons: I had to return early to UK due to quarantine after only 3 days out of a 14 day hire and no discount was given.
Pros: The drop off and ending the car rental
Cons: Collection tools forever, the car was not the same as advertised and far smaller than what we had paid for, it was missing its aerial
Pros: Dropping the keys off was a easy process
Cons: That time spent waiting for the car was awful . Trying to sell everyone extra insurance scaring them with high deposits. Causing people to panic and spend an extra 30-40mins at the desk trying to resolve. Luckily I knew about this beforehand and had excess insurance and knew I would have to put high deposit down as I wasn’t using there extra insurance. Need to change the process and it should all be sorted before you travel and should literally give your passport details, sign and get keys
Pros: rubbish rude staff. Gave me a car with lots of scratches and refused to sign state of car showing all the scratches on pick up. I refused to accept car. Staff got abusive.
Cons: Up to you if you want to use them. My experience is by all accounts not uncommon.
Cons: Didn't return full deposit for fuel. First provided car had flat Tire. Waiting in a queue for second time
Pros: Excellent vehicle with good specifications.. looked nearly new.
Cons: Slight delay in collecting the car when the staff forgot to tell us it was ready
Pros: Really impressed with the ease of everything.
Pros: Good value
Cons: Snotty check in clerk
Pros: The drop of was efficient
Cons: Having to wait a fair amount of time to collect the car via the booking in process.
Pros: nothing at all , the worst car rental ever , do not use them
Cons: Rec car rental in Spain is the worst company that I have ever used, RUDE, Unprofessional, bad customer service. When I did not agree on usual renting police, the worker there said "Take it or I will cancel". The policy was the weirdest one, they try to get every penny of you. Weirdly they have charged me for petrol beforehand, although I took the Full of Full policy! Very rude they will ruin your day. DO NOT USE THEM Record-go! but Discover Cars was very helpful thanks
Pros: In terminal, everyone was friendly and helpful, fairly easy to pick up and drop off the car.
Cons: Only two people on duty on Sunday afternoon so delayed my onward journey by over an hour..! The constant upselling of car, insurance etc was annoying when I’d already booked what I wanted.
Cons: Forcing insurance, when they check the car by return they find damage under the spoiler in front of the car, it was not reported by collecting the car
Pros: car was fine
Pros: Value for money
Cons: Car collection process
Pros: Automated & efficient car pick up
Pros: Easy check in and no pressure to purchase extras
Pros: Condition of car
Cons: Was charged extra for ‘out of hours pick up’.
Pros: picking up the car was easy. Quick final report.
Cons: Dropping off took too much time. Although we had a full risk insurance, the lady asked us to wait while she inspected the car thoroughly.
Pros: Value for money
Pros: Awful company. I will never use again.
Cons: Over two hour wait to get car on arrival.
Pros: No attempt to con you.
Cons: Nothing, all good
Cons: THE FACT THAT I BOOKED THE CAR WITH FULL INSURANCE COVER. BUT THEY WANTED AN ADDITIONAL PAYMENT WHICH WAS A LOT MORE THAT THE QUOTED PRICE. RIP OFF! AS I AM NOT ENTITLED TO A REFUND FOR THE DEPOSIT PAID. WENT WITH HERTZ COULDNT FAULT THEM 100% CUSTOMER SATISFACTION.
Pros: The drop off service was very efficient
Cons: It took over an hour and a half waiting to get the car and only that time because I insisted I be served, despite the agent trying to make me wait even longer
Pros: Not a lot
Cons: We waited for TWO HOURS to pick up our car in Malaga. We were informed that lots of flights landed at the same time, but bookings should not be taken for the same time if it means such an absurd wait
Cons: they are simply out to scam people, the car was in awful condition and they did not refund the full amount of the full tank of fuel even though it was returned full
Pros: Fast efficient drop off
Cons: Over an hour waiting to pick car up
Pros: Quick and easy
Cons: Very high excess (1200 euros)
Pros: Easy to find desk and car location
Cons: I waited for 1.5 hours at the desk
Pros: Time spent dropping off the car
Cons: Rudeness and lack of sympathy from the picking rental agent. Cleanliness of the car General condition of the car
Cons: Despite buying full cover insurance I was still expected to pay £1400 pounds as security. The time to pick up the car was excessive and getting somone to confirm scratches that were not identiifed on their form was hard work. My family had 2 disbaled people and we were expected to wait long periods of time and walk to various points to get the car sorted. Very little recognition of the impact of any of this inconvenience by Record-go staff at Malaga. Not a great start to a holiday.
Pros: Please do not use record go. Company are very dishonest. If u don't take their insurance. They will find the most subtle pre existing damage and try to claim your deposit for it. They charged me £400 for the rubber on the mesh/bumper not being attached properly . This damage was pre existing and there's no way I would have recognised this as a damage . Please avoid
Cons: They're fraudulent and dishonest
Pros: They are friendly when they are taking your money.
Cons: A lot of pressure is put on you to make upsale purchases on pick up. Staff are rude, uninterested and dismissive. Even worse on the phone a staff member hung up on me then refused to pick up my following 8 calls. Mind you this was without an argument or disagreement, I was rushed to mention what the call was about then he said I can't help you and hung up. Even at the desk when asking for help the staff were dismissive. Customer service is non existent.
Pros: The car was brand new.
Cons: They did not have good customer service.
Pros: Fast, clean, new car, the model chozen the model they deliver, gently and efficient staff
Cons: Extra for choose diesel
Pros: Awful service
Cons: Easily the worst car rental experience I’ve ever had (and this must be at least the 25th time I’ve rented a car in Spain, Italy, France & the Canary Islands. For convenience, I chose to take your “Full Insurance” believing a was fully covered, with just a small local charge of €28 to pay - and then after a 55-minute wait to speak to someone at the collection desk in Malaga - I was told that I had to pay a further €127 Euros for “full Insurance”. A terrible experience.
Cons: The way of picking up the car. he "priority" system (with 50,- EUR extra cost) at the picking up office is very frustating.
Pros: Not much
Cons: Slow, poorly staffed, and inefficient. I will avoid using record go in the future if possible.
Pros: Agent was very good and helpful.
Cons: The distance to walk with bags to pick up car.........last company at very far end of terminal.
Pros: receptionists were very pleasant even after i had to wait for 20 mins to be seen
Cons: the car had the service overdue light on from the minute i picked it up. the car was dirty inside. still had sand down the sides of the seats etc etc After driving only 30km the oil warning light came on. It was low on oil. it had never been checked before i got it. I had to purchase oil(10 euro) and top up. ok after that
Pros: Easy to find and was inside Airport
Cons: Car was older than I expected
Pros: Nothing. The service was awful, staff were rude. Will not be using Record Go again
Cons: The car stunk of contraband, it took a whole week for the smell to go, I gave someone a lift and they thought I smoked the stuff, no good here.