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Malaga Airport (AGP), Malaga, Spain
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Record-go at Malaga Airport

Avenida del Comandante Garcia Morato s/n, 29004
0034 600 906 281 / 0034 600 916 000
Pick-up instructions
Go to the office located in the arrivals hall, floor -1. Take the elevator from lugagge collection area and reach floor -1, you will find Record go´s counter to the left, next to the elevator. Once you have the rental agreement, enter the underground parking floor -1 and turn right, Record go parking is located at the end of parking floor.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Normal business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Key box
Yes

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
United Kingdom
Fiat 500 Lounge
January 17, 2020

Pros: car was fine
United Kingdom
Ford Fiesta
December 31, 2019

Pros: Value for money

Cons: Car collection process
United Kingdom
Nissan Note
December 31, 2019

Pros: Automated & efficient car pick up

United Kingdom
Ford Fiesta
December 30, 2019

Pros: Easy check in and no pressure to purchase extras

Cons: Nothing
United Kingdom
Ford Fiesta
December 22, 2019

Pros: Condition of car

Cons: Was charged extra for ‘out of hours pick up’.

France
Ford Fiesta
November 24, 2019

Pros: picking up the car was easy. Quick final report.

Cons: Dropping off took too much time. Although we had a full risk insurance, the lady asked us to wait while she inspected the car thoroughly.
United Kingdom
Ford Fiesta
November 18, 2019

Pros: Value for money
United Kingdom
Nissan Note
October 29, 2019

Pros: Awful company. I will never use again.

Cons: Over two hour wait to get car on arrival.

United Kingdom
Nissan Note
October 19, 2019

Pros: No attempt to con you.

Cons: Nothing, all good
United Kingdom
VW Caddy
October 18, 2019

Pros: NOTHING

Cons: THE FACT THAT I BOOKED THE CAR WITH FULL INSURANCE COVER. BUT THEY WANTED AN ADDITIONAL PAYMENT WHICH WAS A LOT MORE THAT THE QUOTED PRICE. RIP OFF! AS I AM NOT ENTITLED TO A REFUND FOR THE DEPOSIT PAID. WENT WITH HERTZ COULDNT FAULT THEM 100% CUSTOMER SATISFACTION.
United Kingdom
Ford Fiesta
October 13, 2019

Pros: The drop off service was very efficient

Cons: It took over an hour and a half waiting to get the car and only that time because I insisted I be served, despite the agent trying to make me wait even longer
United Kingdom
Nissan Qashqai
October 1, 2019

Pros: Not a lot

Cons: We waited for TWO HOURS to pick up our car in Malaga. We were informed that lots of flights landed at the same time, but bookings should not be taken for the same time if it means such an absurd wait
United Kingdom
Nissan Qashqai
September 27, 2019

Pros: nothing

Cons: nothing

United Kingdom
Ford Fiesta
September 25, 2019

Pros: nothing

Cons: they are simply out to scam people, the car was in awful condition and they did not refund the full amount of the full tank of fuel even though it was returned full
United Kingdom
Nissan Qashqai
September 17, 2019

Pros: Fast efficient drop off

Cons: Over an hour waiting to pick car up
United Kingdom
Mercedes Benz A Class
September 11, 2019

Pros: Quick and easy

Cons: Very high excess (1200 euros)
United Kingdom
Opel Mokka
September 7, 2019

Pros: Easy to find desk and car location

Cons: I waited for 1.5 hours at the desk
Spain
VW Caravelle
September 3, 2019

Pros: Time spent dropping off the car

Cons: Rudeness and lack of sympathy from the picking rental agent. Cleanliness of the car General condition of the car

United Kingdom
Mercedes Benz A Class
August 29, 2019

Cons: Despite buying full cover insurance I was still expected to pay £1400 pounds as security. The time to pick up the car was excessive and getting somone to confirm scratches that were not identiifed on their form was hard work. My family had 2 disbaled people and we were expected to wait long periods of time and walk to various points to get the car sorted. Very little recognition of the impact of any of this inconvenience by Record-go staff at Malaga. Not a great start to a holiday.

United Kingdom
Mercedes Benz A Class
August 28, 2019

Pros: Please do not use record go. Company are very dishonest. If u don't take their insurance. They will find the most subtle pre existing damage and try to claim your deposit for it. They charged me £400 for the rubber on the mesh/bumper not being attached properly . This damage was pre existing and there's no way I would have recognised this as a damage . Please avoid

Cons: They're fraudulent and dishonest

United Kingdom
Mercedes Benz A Class
August 2, 2019

Pros: They are friendly when they are taking your money.

Cons: A lot of pressure is put on you to make upsale purchases on pick up. Staff are rude, uninterested and dismissive. Even worse on the phone a staff member hung up on me then refused to pick up my following 8 calls. Mind you this was without an argument or disagreement, I was rushed to mention what the call was about then he said I can't help you and hung up. Even at the desk when asking for help the staff were dismissive. Customer service is non existent.

Canada
Mercedes Benz A Class
July 15, 2019

Pros: The car was brand new.

Cons: They did not have good customer service.
United Kingdom
VW Caravelle
May 10, 2019

Pros: Nothing

Cons: Everything
Spain
Nissan Qashqai
May 8, 2019

Pros: Fast, clean, new car, the model chozen the model they deliver, gently and efficient staff

Cons: Extra for choose diesel
United Kingdom
Ford Fiesta
October 19, 2018

Pros: Awful service

Cons: Everything
United Kingdom
Ford Fiesta
September 21, 2018

Cons: Easily the worst car rental experience I’ve ever had (and this must be at least the 25th time I’ve rented a car in Spain, Italy, France & the Canary Islands. For convenience, I chose to take your “Full Insurance” believing a was fully covered, with just a small local charge of €28 to pay - and then after a 55-minute wait to speak to someone at the collection desk in Malaga - I was told that I had to pay a further €127 Euros for “full Insurance”. A terrible experience.

Belgium
Nissan Juke
September 19, 2018

Cons: The way of picking up the car. he "priority" system (with 50,- EUR extra cost) at the picking up office is very frustating.
United States of America (USA)
Ford C Max
May 12, 2018

Pros: Not much

Cons: Slow, poorly staffed, and inefficient. I will avoid using record go in the future if possible.
Canada
Nissan Juke
March 18, 2018

Pros: Agent was very good and helpful.

Cons: The distance to walk with bags to pick up car.........last company at very far end of terminal.
United Kingdom
Ford Fiesta
October 4, 2017

Pros: receptionists were very pleasant even after i had to wait for 20 mins to be seen

Cons: the car had the service overdue light on from the minute i picked it up. the car was dirty inside. still had sand down the sides of the seats etc etc After driving only 30km the oil warning light came on. It was low on oil. it had never been checked before i got it. I had to purchase oil(10 euro) and top up. ok after that
Ireland
Ford Fiesta
September 16, 2017

Pros: Easy to find and was inside Airport

Cons: Car was older than I expected
Spain
Ford Fiesta
August 6, 2017

Pros: Nothing. The service was awful, staff were rude. Will not be using Record Go again

Spain
Ford Fiesta
July 31, 2017

Pros: Efficient

Cons: The car stunk of contraband, it took a whole week for the smell to go, I gave someone a lift and they thought I smoked the stuff, no good here.

United Kingdom
Ford Fiesta
July 25, 2017

Pros: Very little

Cons: Over charged me with excess insurance. After drop off they charged me extra for something wrong with my car even though i knew nothing about it.

Sweden
Ford Fiesta
April 20, 2017

Pros: The car was great except one thing, all scratches on the car which of course was worrying if you would blame me the renter even though they were already there...

Cons: Very long que to pick up car and very very slow service
Ireland
Ford Focus 5d
October 5, 2016

Cons: Very unfriendly staff at both desks and car was in really bad condition
Show more

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Malaga Airport (AGP), Malaga, Spain

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Driver's country of residence is United States of America (USA) and age is 30-65

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