Malaga Airport (AGP), Malaga, Spain
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Driver's country of residence is United States of America (USA) and age is 30-65
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Record-go at Malaga Airport

Avenida del Comandante Garcia Morato s/n, 29004
0034 600 906 281 / 0034 600 916 000
Pick-up instructions
Go to the office located in the arrivals hall, floor -1. Take the elevator from lugagge collection area and reach floor -1, you will find Record go´s counter to the left, next to the elevator. Once you have the rental agreement, enter the underground parking floor -1 and turn right, Record go parking is located at the end of parking floor.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Period outside of business hours
Mon:23:01-23:30
Tue:23:01-23:30
Wed:23:01-23:30
Thu:23:01-23:30
Fri:23:01-23:30
Sat:23:01-23:30
Sun:23:01-23:30
Key box
Yes

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Denmark
Seat Arona
July 9, 2024

Cons: Older car with alot of damages. Terrible to drive and already alarmed for service when picked up. Booked a compact crossover and got a Fiat Tipo.

United Kingdom
Seat Arona
July 8, 2024

Cons: The was no one around to process my requested out of office hire. So was not able to collect my reserved car.

Australia
Seat Ateca
July 6, 2024

Cons: Some of the extras I'd booked on discover cars eg car seat for a baby were not on the booking system of the rental company when I went to the desk, so I had to get them added later

United Kingdom
Fiat 500
July 3, 2024

Pros: clean car, good price

Cons: attempt to hard sell their insurance despite already having excess cover, long wait in queue to get the car, refusal to inspect the car when dropping off.

United Kingdom
Toyota Corolla
June 28, 2024

Pros: Nothing

Cons: When I went to pick up the car there wasn’t anybody there so we had to get a taxi to our destination which cost us €200 each way. Absolutely disgusting.

South Africa
Toyota RAV4
June 21, 2024

Cons: 1. Agent Juan Carlos was rude, sarcastic and determined to delay my pick up by trying to sell me additional insurance ...repeated 4x after I declined. 2. Agent not trained to be customer friendly as he did not agree with any of my requests & always frustrated the pick-up process 3. My contract clearly stated CC would be blocked with E2000 but amount was deducted from account. 4. Car in a poor condition/high km, many scratches, dents, small parts missing - video/photos available if required

United States of America (USA)
Seat Arona
June 19, 2024

Cons: Canceled our reservations because we were late

United Kingdom
Mercedes Benz B Class
June 10, 2024

Pros: The car was a Q2

Cons: The car wasn’t ready when I arrived even though I was late!! The service was slow at both ends of the rental. The fee for the waiver excess insurance was huge.

Canada
Fiat Doblo
June 8, 2024

Pros: Seamless experience

Cons: Car was a little dated. Would have preferred a newer car.

Estonia
Seat Arona
May 17, 2024

Cons: Didn’t get the car that I booked. First they said they don’t work with discovercars. Then they offered a “similar” car for Seat Arona (compact crossover) which was a Toyota Corolla (a compact- lower, smaller etc). Then they added that I cannot book a brand of the car. Not model, but brand!? I had to speak with different agents. Same story again. Then they gave me a dented Jeep Renegade. Same price but the excess/prepayment for the fuel 116,58€ which they’ll keep if I return the car with empty …

Poland
Fiat 500
May 14, 2024

Pros: there is no such thing

Cons: It was my second rental in RecordGo. I expected quality etc., but again I received car with bad quality and condictions. A lot of scratches, bumps not mentioned in contract. Again I have to send a lot of photos to customer service because staff at the office was unhelpful. They said that I should do it by myself, no one of three would like to go with me to the car. After few km light in signpost dead. No water in sprinkels. The engine with no power etc.

United Kingdom
Fiat 500
May 6, 2024

Cons: Car wasn't cleaned on the inside when we picked it up

United Kingdom
Opel Corsa
May 2, 2024

Pros: Quick and easy

Cons: Nothing

Hong Kong
Toyota RAV4
April 30, 2024

Pros: The process of returning car is efficient and simple.

Cons: See my comments above.

Canada
Seat Arona
April 27, 2024

Pros: Location was convenient

Cons: Service was far too rushed. No inspection of the car on pick up or drop off. No time to read contract. No time for detailed explanation of things. Did not feel comfortable with the process. Did not feel they provided an actual service.

United Kingdom
Fiat 500
April 25, 2024

Pros: Car and desk in the airport, car was new but not pristine which is what I want in a rental car

Cons: The optional damage waiver fee of 240 euros!!! I take insurance for the year in the UK for £43 so don't take it and to be fair there was no hard sell.

Ireland
Fiat 500
April 16, 2024

Pros: Quick pick up and drop off

Cons: Instructions for finding office

United Kingdom
Fiat 500X
April 6, 2024

Pros: No queue. Quick. No hard sell of inclusive insurance when I explained I had my own. Quick breakdown service recovery. Quick to sort replacement car but see what wasn't good.

Cons: Car broke down. Badly. On the motorway. Had to be towed away. I was 5 mins away from my destination. I had to go back to the airport office to sort. The car should never have been in service the agent told me the previous hirers had problems with it

Switzerland
Opel Corsa
April 4, 2024

Pros: Very good value for price, easy drop off, car worked, no breakdowns or emergencies, aircon in the car worked, deposits were reimbursed.

Cons: At car pick-up they do not show you the rental contract to check your data, just make you sign it first. They try to convince you to get extra insurance for CDW and extra assistance. The problem is not with offering these services but the person who I met, tried to really plant fear for loosing money and hardly accepted no as an answer.

Ireland
Opel Corsa
April 3, 2024

Pros: Friendly staff. Possobility of self-checkin process with machines even if I had issued and ended up doing this manually with the staff

Cons: The fact that the machine check-in system was asking me a different (higher amount) than the one stated on my voucher so the process slowed down substantially

Spain
Opel Corsa
April 2, 2024

Pros: The staff attention was excellent

Latvia
Opel Corsa
March 27, 2024

Pros: Fast pick-up, fast delivery. Great connection to the terminal. Good clean car and helpful staff. Even the child seat was fitted by the staff. Got upgrade to a small SUV free of charge

United Kingdom
Seat Arona
March 26, 2024

Pros: Very good service

Cons: N/A

United Kingdom
Opel Corsa
March 19, 2024

Pros: Speedy check in

Cons: Time to find the car in the park

Sweden
Seat Arona
March 9, 2024

Pros: Fast and smooth car pickup and dropoff.

Cons: They were pushy in taking some of their insurance like breakdown or vandalism insurance which they said isn’t covered in discovercars insurance. And they said for breakdown they can’t prioritize you since you have a different insurance.

United Kingdom
Fiat 500X
March 6, 2024

Pros: Condition report of the car was updated with my comments on pick-up.

Cons: The car was dirty and difficult to inspect due to the poor lighting in the car park. It had been parked in a very dark space, other spaces would have been fine.

United Kingdom
Fiat 500
March 6, 2024

Pros: Smooth pick up, good car, very cheap no issues

Cons: No one available to check over car on return, very busy staff, however no issues after return.

United Kingdom
Ford Kuga
March 5, 2024

Pros: Fast, efficient, self check-in mostly worked well

Cons: There was a confusing additional charge on top of what DiscoverCars had quoted which the RecordGo rep couldn't explain. They said it would be refunded but I had to send a couple of e-mails afterwards to get it refunded.

Netherlands
Fiat 500
March 4, 2024

Pros: Within 24 hours payed back the deposit

Cons: Very eager to Shell extra insurance, otherwise we have to towing when tires Will go flat, very unpleasant.

Lithuania
Toyota Corolla
February 26, 2024

Pros: very nice and helpful staff

United Kingdom
Opel Corsa
February 24, 2024

Pros: Nothing they seem to just rush you through. They've also charged me well over the price I got quoted. I'm currently going to look into this.

Cons: Terrible customer service they didn't even show me where to park on dropping off car.

United Kingdom
Ford Kuga
February 21, 2024

Pros: Car was new and clean from damage or malfunctions. Will need to wait some more days to see if any ‘additional/late’ charges will apply :)

Cons: Unknown Chinese brand - full of extras, but most displays in Chinese or Spanish.

United Kingdom
Opel Corsa
February 20, 2024

Pros: Drop off was very efficient and they seemed genuinely interested in my feedback on the mechanical issue.

Cons: 1.Completing our own computer input while standing, with nowhere to place documents was inefficient. 2. My car was changed from small to large (but basic), which I only discovered in the car park, when it was too late to go back. Nobody told me. It was too large for the parking space at my accommodation, meaning I had to park it on the road.

United Kingdom
Ford Kuga
February 20, 2024

Pros: Friendly and helpful.

Cons: Took a long time on pickup.

United Kingdom
Opel Corsa
February 18, 2024

Pros: Nice car

Cons: I was blatantly lied to by agent who tried to sell me all the add ins for 20 minutes I got angry at him with the hard sell because it was takins so long, what do I find when I looked at the form when coming back for drop, he has slipped in full package, I NEVER do this! Please sack him and fully refund me asap

United Kingdom
Toyota RAV4
February 17, 2024

Pros: Desk in the terminal.

Cons: At had been smoked in. Also the iaoaewirk showed no damaged, but after we walked a long way to its location, we found that the car had lots of small damage. The lighting in the car park was very bad which made taking pictures difficult without moving the car. When I handed the car back I showed them the photos and said that I would not accept liability for this damage, let’s wait and see if they try and claim for it?

Ireland
Alfa Romeo Stelvio
February 17, 2024

Pros: Relatively quick to get the cat

Cons: Car was dirty, lots of damage on the outside, no washer fluid

United Kingdom
Seat Ateca
February 11, 2024

Pros: Very good, seamless and efficient,

Cons: Being asked to use the self service when there were representatives available.

United Kingdom
Toyota Corolla
February 11, 2024

Pros: Clean car which did not give trouble

Cons: The receptionist could have been a little more engaging.

Poland
Toyota Corolla
February 11, 2024

Pros: Profesjonalizm miła i pomona obsługa.

Cons: Brak

Lithuania
Fiat 500X
February 8, 2024

Pros: Nothing

Cons: I was charged for damage that I didn't do. Also there were damages that were not indicated in the agreement.

United Kingdom
Opel Corsa
February 4, 2024

Pros: Ease of use

Cons: No representative to check car drop off.

Italy
Fiat 500
February 3, 2024

Cons: They are dishonest

United Kingdom
Fiat 500
January 29, 2024

Pros: Excellent service all round

Cons: Nothing

United Kingdom
Seat Arona
January 26, 2024

Pros: cheap price good service

Cons: long wait to pick up car

Portugal
Mercedes Benz B Class
January 25, 2024

Pros: Drop off the car in a breeze

Cons: Car could be cleaner, especially inside the car. General condition is bad.

United Kingdom
Fiat 500
January 23, 2024

Pros: Easy drop off, nice staff, very professional

Cons: A little hectic as very busy

United Kingdom
Ford Kuga
January 5, 2024

Pros: There was nothing to like

Cons: Time to collect the rental car was too long. There were only 7 people ahead of me and it took over 1hr:30mins to collect my pre-booked car. Also the car had scratches that were not noted on the rental document. Returning the vehicle also took over 30mins.

United Kingdom
Ford Kuga
January 5, 2024

Cons: Counter staff were pushy trying to sell insurance On picking up the car the staff there were not interested in helping us with a solution to the luggage/boot cover not being required so we had to travel with it in the rear seat with children...poor attitude

United Kingdom
Ford Kuga
January 1, 2024

Pros: All the above

Cons: Nothing I didn't like about my rental everything was simple and professional

United Kingdom
Opel Corsa
December 21, 2023

Pros: Good car at a good price

Cons: The record go agent explained that even though I had paid discover cars for the top insurance I still needed to leave a deposit of €1100 , but if I took out the record go insurance I didn’t need to leave a deposit

Belgium
Opel Corsa
December 20, 2023

Pros: nothing

Cons: they keep the deposit of 2000 euro way to long and if you do 4 rentals in the month, you have 8000 euros of deposit locked up with same supplier.

Czech Republic
Opel Corsa
December 13, 2023

Cons: Stáhli jste mi peníze tankování - benzín. Přitom jsem Vám to vrátil s plnou nádrží. You withdrew my money from refueling - gasoline. At the same time, I returned it to you with a full tank.

Belgium
Toyota RAV4
December 11, 2023

Pros: just the price, nothing else. Note, i would not like to be customer service agent at record go, they have to deal with tons of shit. that is already enough for big kudos.

Cons: they force you into insurances and use all excuses that you can not use `AMEX as credit card while this is an accepted card

Belgium
Mercedes Benz B Class
December 11, 2023

Cons: the charge me of 74€ for insurrance and don't care about the assurance of discover cars, they cheat me and i don't understand why i have to take 2 times extra insurrances

Romania
Seat Arona
December 10, 2023

Cons: They insisted the full insurance bought from DiscoverCars would not do and their full insurance should also be acquired.

United Kingdom
Alfa Romeo Stelvio
December 5, 2023

Pros: (Reasonably) Quick and easy collection

Cons: Refused to inspect car on drop-off (not enough staff even at 7:30 pm) and even though the rental was incident-free, I am left with no confirmation that my £2k holding deposit is freed up from my credit card?

United Kingdom
Fiat 500
December 5, 2023

Pros: Absolutely nothing.

Cons: The car was provided dirty. They also didnt specify when booking that they do not take American Express so we had to use a debit card to make the deposit payment. Ridiculous.

United Kingdom
Seat Arona
December 5, 2023

Pros: Ease of drop off was very well organised.

Cons: Hard sell tactics when picking up the car.

United Kingdom
Opel Corsa
December 4, 2023

Pros: Refer to comments

Cons: Refer to comments

United Kingdom
Fiat 500
December 1, 2023

Pros: Nothing

Cons: They lied of me damaging the car

Poland
Fiat 500
November 29, 2023

Pros: Great car with hybrid battery.

Cons: Time for pick up- there were 8(?) stands but only 2-3people available. Though, they were efficient.

Spain
Ford Kuga
November 29, 2023

Pros: Staff was really cooperative

Cons: Policy, Rules & conditions

United Kingdom
Fiat 500
November 28, 2023

Pros: The car was in good condition

Cons: The cars were miles away from the initial desk. Then on arrival you had to go to another desk to collect the key. Other car rentals you just go straight to the car and key is in the ignition. You need to read the small print very carefully they charge your credit card £1000!!! Never have I had such a large amount taken from other rental companies! Would NEVER use this company again. What was meant to be approx £40 for 3 days ended up over £150 nearly 4x the cost.

United Kingdom
Toyota RAV4
November 27, 2023

Pros: I got a car agents were friendly and helpful

Cons: Hidden charges meant a large bank balance or visa or mastercard credit card were necessary to avoid paying for expensive inclusive insurance by american express

Netherlands
Opel Corsa
November 22, 2023

Pros: Speedy process

Cons: It’s called ‘in terminal’ but it’s quite a walk to the rental offices (all brands) and then quite a walk again to pick up a car (high end brands are closer)

Canada
Fiat 500
November 18, 2023

Cons: When to the wrong desk first. Agent was rude. I was 1h earlier and they didn't want to give me the car right away. If I took the full coverage they will have give it early.

Norway
Opel Corsa
November 18, 2023

Pros: Dropp off

Cons: Monky business at the desk

Bulgaria
Fiat 500X
November 16, 2023

Pros: Taking of the keys was convenient because of the location of the desk.

Cons: The man who took our documents and credit card was saying that, because we didn't take the full insurance something bad will happen. The exact his words was "If you knew the stuff are knew, you will definitely will take the full insurance". They gave us for purpose a car with a lot of damages from previous drivers and told us to take pictures and videos on them. So we did that. Once we return the car they charged 550euros for the damages we didn't do. And now they are not ressponding to fix it.

United Kingdom
Ford Kuga
November 13, 2023

Pros: Speed and cost

Cons: No agent to check the car out and back in case of scratches etc

United Kingdom
Opel Corsa
November 6, 2023

Pros: People a the desk were very good

Cons: spent a hour in the que to pick up keys whilst direct record go hirers were prioritised.

United Kingdom
Fiat 500
October 23, 2023

Pros: Easy to book, efficient pickup & drop-off, in the airport terminal (no bus required!)

United Kingdom
Fiat 500
October 20, 2023

Pros: Prompt, efficient and very pleasant staff.

Cons: The only thing was a small bit of damage not recorded on the paperwork which I managed to get amended quickly.

Australia
Fiat 500
October 18, 2023

Pros: Good pricing and quick to deal with

Cons: Took 20 minutes to find the after hours drop off. Clearer instructions and pictures required

United Kingdom
Fiat 500X
October 18, 2023

Pros: Friendly, helpful staff member at collection desk

Cons: Took over an hour in queue at collection desk in airport building, more long queues at office in L-2 car park almost missed flight as a result. Can you consider allowing customers to drop off keys into a box as no questions were

United Kingdom
Seat Arona
October 15, 2023

Cons: Additional payment to cover fuel, block on my card which could be up to 30 days. Took almost 1.5hrs to get the documentation and keys, the slowest car rental I've ever had. On return no confirm that the car was returned in acceptable condition so I had no evidence that I would not be charged for damage already identified on collection, I should have been given a confirm of return document or something. Refund of the petrol costs I paid in advance took several days

United Kingdom
Toyota Corolla
October 13, 2023

Pros: The car had the space saver spare tyre on which should only be used to get to to the nearest garage 80kph maximum speed and a range on 50 km. the original wheel was in the boot with a destroyed tyre

Cons: I spent the all the first day of my holiday travelling from Granada to Malaga and back to pick up another car

Israel
Seat Arona
September 27, 2023

Pros: Returning the vehicle was by handing over the key to a representative outside and that's it.

Cons: Suddenly during the upgrade we were told that the cost of full coverage is 200 euros. And on this site it was less

United Kingdom
Opel Corsa
September 27, 2023

Pros: Easy no fuss

Cons: Bit slow to get the car but we got an upgrade so all good

United Kingdom
Seat Arona
September 26, 2023

Pros: They were polite and efficient but no attention to detail.

United Kingdom
Opel Corsa
September 26, 2023

Pros: As above

Cons: As above

United Kingdom
Seat Arona
September 24, 2023

Pros: Agents were time efficient and handled our queries professionally

Cons: Car was damaged when we got it and not very clean

Denmark
Fiat 500X
September 19, 2023

Cons: The car was really dirty. We found ciggeratte buds on the backseat.

Belarus
Fiat 500
September 17, 2023

Cons: deposit for fuel, failure to check the car with service employees upon acceptance.

Switzerland
Seat Arona
September 13, 2023

Cons: waiting time for check-in 45 minutes; promissed car was also after 45 minutes not available!!! After heavy intervention I got another car plus free fuel

United States of America (USA)
Ford Kuga
September 12, 2023

Cons: Slow, rude, pedantic. All three agents were really unfriendly.

United Kingdom
Seat Arona
September 11, 2023

Cons: The digital screens are difficult to use. There is no paperwork. My car had multiple scratches and I did not have the usual paperwork highlighting any issues with the car. I emailed you regarding the scratches and attached photos and received a quick response advising me to email Record Go. I did this immediately but never received a response so for the whole duration of the holiday so I was nervous i would not get my £1400 deposit back. The car itself (a FIAT) was a horrible car to drive

United Kingdom
Fiat 500
September 11, 2023

Pros: Nothing stands out as particularly great.

Cons: Check-in process

Canada
Seat Arona
August 28, 2023

Pros: Excellent service

Cons: All great

Denmark
Fiat 500
August 25, 2023

Pros: Clear car

Cons: It took almost 1 hour from Therese desk to weekender had the keys

United Kingdom
Fiat 500X
August 23, 2023

Pros: They were very good friendly

Cons: It was very good ☺️

United Kingdom
Seat Arona
August 23, 2023

Pros: Able to get similar kind of car I opted for.

Cons: Wasn’t refunded my full tank deposit in full. They dock my money even after I returned the car with their full tank of fuel.

United Kingdom
Fiat 500X
August 21, 2023

Pros: Clear and simple.

Cons: They made a mistake with the rental car allocation so gave me "the next model up" which was great. Randomly charged 7 EUR after dropoff and I don't know why as the car was full of fuel. They're not replying to my emails so I may have to do a chargeback.

United Kingdom
Volkswagen Caddy Maxi
August 20, 2023

Pros: Nothing awful predatory practices.

Cons: Attitude was ridiculous. Forced their insurance to be bought or put up a ridiculous 2000 euro deposit (who has 2 grand just freely available after paying nearly 1000 for the car). Took an hour for them to find my keys and when asked told just wait.

Belgium
Fiat 500X
August 20, 2023

Pros: Tires totally worn out and flat. Did not see at time of pickup as it was 1030 at night and Al ost dark in the pick up area

United Kingdom
Opel Corsa
August 13, 2023

Pros: Quick pick up and drop procedure considering how busy it was

Cons: Took fuel prepayment in full and not yet refunded

Ireland
Fiat 500
August 13, 2023

Cons: That the price wasn't the same as advertised.

France
Fiat 500
August 7, 2023

Cons: On m’a prélevé sans aucune raison 40 euros après la restitution , justifiant la mauvaise note qualité /prix, c’est juste du vol de prendre des frais sans raison valable !

United Kingdom
Seat Arona
August 7, 2023

Pros: Not much. The saving grace of the firm was the team where you collect the cars in the parking garage. They're kind, sensible and problem solvers unlike the demented sales team in the airport.

Cons: Tricky customer service. I rented what was described as a compact SUV. When we went to pick it up they tried to tell us that the catagory included normal cars like Golfs and pointed out catagory codes, that unless you work for RecordGo, mean nothing to a layperson. They also told me my 3rd party insurance wasnt going ti help and used scare mongering sales tactics like the threat of no roadside assistance to upsell. Their customer service and trickiness will put me off booking with them again.

United Kingdom
Opel Corsa
August 4, 2023

Pros: Speed of dropping off the car

Cons: Waiting 30 minutes in a queue to get to the desk to pick up the car.

Denmark
Seat Arona
July 26, 2023

Pros: Quick

Cons: Baby a to emsy saleswoman

United Kingdom
Opel Corsa
July 26, 2023

Pros: Good value

Cons: Check in was awful - wait for an agent, then be directed to a machine, then have to wait for an agent to check what you've entered - I was there nearly an hour in total

United Kingdom
Fiat 500X
July 25, 2023

Pros: Easy and no issue. I had 'free deposit' booking as I paid for extra insurance directly with them, not additional which discovery cars offer.

Cons: We shall got a Fiat 500X and we got 'DR' which is Chinese brand - car wasn't great - on the motorways was struggling with hills and speed of 120km. We could connect ApplePay or Bluetooth.

Norway
Ford Kuga
July 15, 2023

Cons: The start. There was a big queue. When it was finally our turn the employe told us we had to hurry up because they were going to close up. So we didn't have time to read conditions, if there was any damages to the car from before our rental period etc. When we picked up the key I was told to go look for the car "down there" instead of showing us where the car actually was. The car was dirty inside. Sand, dust and overall jot clean. The outside was also dirty and dusty.

United States of America (USA)
Fiat 500
July 14, 2023

Pros: It was quick and easy and the price was great!

United Kingdom
Fiat 500
July 9, 2023

Pros: very profesional

Cons: nothing

United Kingdom
Toyota RAV4
July 7, 2023

Pros: Upgraded car due to not having the car i wanted . Ease of access leaving airport.

Cons: The time spent collecting car . Nearly 1 hour

United Kingdom
Toyota RAV4
July 6, 2023

Pros: nothing

Cons: they didn't have a car for us

United Kingdom
Fiat 500X
June 29, 2023

Pros: Cheap car hire, good condition car

Cons: Tried to push additional products - could bypass the queue if willing to pay for their own insurance product (at 8x the price of the actual car hire). Car engine was really underpowered for the size of car

Romania
Opel Corsa
June 10, 2023

Pros: They provided another type of car, a bigger one, although it was a brand I never heard of before - dr.

Cons: Very long waiting time at the rental desk. The car was not clean, liquid spilled in the cup holder... And it could have been washed before picking up...

United Kingdom
Ford Kuga
June 3, 2023

Pros: Service in Malaga airport was perfect. The car was picked up really quickly through the help of the self service machines and staff available to support. The designated space in the car park was ideal for collection and for drop off. Very efficient. The Ford Kuga had CarPlay, made our trip so much easier, car was immaculate inside. Would happily use again

Lithuania
Fiat 500
May 31, 2023

Pros: The car did not have a working air conditioner.

Norway
Fiat 500
May 19, 2023

Pros: The price for the car.

Cons: Tried to sell me insurance that I already had paid for.

Poland
Toyota RAV4
May 18, 2023

Pros: NOTHING

Cons: 1. attitude 2. lack of proper service 3. incompetency 4. i was charged almost €200 for insurance, which i already paid for full cover less than €50 during online booking 5. I've got a completely different car than I booked 6. Pick up time was wrong on the contract and record go employees didn't want to change it, they just ignored my requests 7. I was waiting 3 hours to get the car!!!!! 8. Record go employees don't care that you are waiting, they don't care that you have a newborn with you. Mor

Czech Republic
Fiat 500X
May 16, 2023

Pros: The price was good, ....

Cons: ...but the car was got was not even worth it.

United States of America (USA)
Ford Kuga
May 13, 2023

Pros: Very efficient agents.

United Kingdom
Fiat 500
May 12, 2023

Pros: Everything. So easy and quick. One of the best we ever used

Cons: Nothing all was good

Luxembourg
Fiat 500X
May 11, 2023

Pros: Drop off was fast

Cons: They charged 40 euros out of office hours fee for being 10 mins late for office hours. They gave me a ford focus (Compact car) despite my booking was for an SUV.

United Kingdom
Fiat 500X
May 8, 2023

Pros: The service ran very smoothly

Cons: The machines which customers use maoe the process several minutes slower, and don't help the staff either

United Kingdom
Seat Arona
May 4, 2023

Pros: Nice chap easy to deal with

Cons: Car had a bit of damage and I was worried they would have thought I done it

Denmark
Fiat Doblo
May 1, 2023

Cons: Car wasnt ready for pick up.

United Kingdom
Fiat 500X
April 26, 2023

Pros: Reps were friendly and helpful

Cons: Nothing all good

United States of America (USA)
Toyota Corolla
April 14, 2023

Pros: Easy drop off

Cons: Long line at arrivals to see an sales agent.

Netherlands
Opel Corsa
April 10, 2023

Cons: Fuel tank was nearly empty by pick up. No conformation of the state of the car by email when dropped off.

Canada
Fiat 500
March 24, 2023

Pros: They provided upgrades of rental car

Cons: Pressure sales tactic to buy more insurance even though fully covered thru discover cars. Processing paperwork took at least 30 mins. Waited for over an hour to actually get car after paperwork.

Italy
Alfa Romeo Stelvio
March 23, 2023

Pros: Everything was smooth. Staff were friendly.

Cons: Nothing

Saudi Arabia
Seat Arona
March 22, 2023

Pros: Staff were helpful

Cons: Checking forms are only electronic and were not accurate. I had to mention two points to the receptionist at time if picking up.

Poland
Fiat 500
March 15, 2023

Cons: On the pickup they charged two deposits. One mentioned before (1100 € - that;s OK) and the other for petrol in case you didn't leave it full. Like they couldn't use the money from 1100 €? And they told us that on pickup. That wasn't fair. Also they requested to pay with the same card as deposit was lest. That is unfair too and others don't do that.

United Kingdom
Fiat 500
March 13, 2023

Pros: They were extremely friendly and helpful

Cons: N/A

Ireland
Toyota RAV4
March 11, 2023

Pros: Friendly staff

Cons: Too long waiting to pick up car

United Kingdom
Ford Kuga
March 8, 2023

Cons: Had to leave €1400 security on my card.

United Kingdom
Fiat 500X
March 6, 2023

Pros: Very efficient, helpful staff

Cons: Long walk from the terminal to pick-up point

United Kingdom
Fiat 500
March 5, 2023

Pros: A car in excellent condition at a good price.

Cons: The car pick-up is not the quickest or most efficient of experiences.

Canada
Opel Corsa
March 5, 2023

Pros: Very efficient and friendly.

Cons: They tried to sell me excess insurance in order to to pick up car an hour early.

United Kingdom
Fiat 500
March 5, 2023

Cons: Pushy service representative at pick up, and had to wait long time while he dealt with another customer who was actually behind us in queue.

United Kingdom
Fiat Doblo
March 4, 2023

Pros: Quick, efficient, polite and friendly

Cons: No complaints at all

Belgium
Seat Arona
February 20, 2023

Pros: Easy fast and correct

Cons: None would recommend

United Kingdom
Fiat 500
February 20, 2023

Pros: Friendly staff

Cons: Not enough staff!

United Kingdom
Seat Arona
February 12, 2023

Pros: Clear communication on conditions, no fine for returning the car earlier.

Cons: The amount they reserved for potential damages was a bit extreme.

United Kingdom
Opel Corsa
February 10, 2023

Pros: The worst car rental company I have ever had the misfortune to use - although in this case, they didn’t even supply me the car that I had paid for. A completely useless and uncaring organisation.

Cons: They didn’t provide a service even though I had paid for the car and insurance in advance. It could be seen as theft.

Spain
Fiat 500X
January 30, 2023

Pros: Fiel indicator was faulty. Numerous painting scratches.

Lithuania
Seat Arona
January 25, 2023

Pros: Overall good work and great car

Cons: Extremely long wait to pick up car. Agents were running around

Israel
Opel Corsa
January 21, 2023

Pros: I was disappointed to learn at the desk that the deposit of 1100€ would be returned only after one month time , unacceptable .

Ireland
Opel Corsa
January 14, 2023

Pros: Very friends lt and efficient staff. “ vario” from Estonia in Malaga airport was excellent on check in and Lucia called with a query and was also very professional and showed nice courtesy . Also a lovely girl who’s name I didn’t get done in the garage. Very busy and still was able to think on her feet and show great customer care. We’ll done guys at record and go. . Price for the car was amazing and a nice new vehicle. Will use again for sure

Cons: Friendly , helpful and sets you up to win on your trip. Multi lingual also 🙏🙏

Sweden
Toyota Corolla
January 12, 2023

Pros: Transparent, polite and helpful

United Kingdom
Fiat 500 Cabrio
December 24, 2022

Pros: Efficient and did not push selling products beyond reasonable.

United Kingdom
Opel Corsa
December 11, 2022

Pros: Great

Cons: Nothing

United Kingdom
Ford Fiesta
December 4, 2022

Pros: Very friendly service

United Kingdom
Nissan Qashqai
November 25, 2022

Pros: Friendly English speaking lady.

Cons: None

United Kingdom
Hyundai i10
November 23, 2022

Pros: Very friendly staff. Door light on when I picked car up a lady checked all doors and boot until light went off and I was satisfied

Cons: Nothing

United Kingdom
Hyundai i10
November 10, 2022

Pros: Nothing really

Cons: As mentioned above, there needs to be a return voucher signed by the receiving member of staff stipulating condition and satisfactory fuel level.

United Kingdom
Fiat 500
November 7, 2022

Pros: Nothing

Cons: Lack of resolve or help.

United Kingdom
Nissan Note
November 5, 2022

Pros: Very easy pick up and drop off.

Cons: The in-built car GPS was very bad and was not updated to the latest software.

Latvia
Alfa Romeo Stelvio
October 30, 2022

Pros: Digital queue / ticket, so you can understand how many people are ahead of you. Several customer service points were open at the same time, so the line moved forward quickly.

Cons: -

Netherlands
Seat Leon
October 28, 2022

Pros: Nice cars and easyJet drop off.

Cons: On arrival it takes too long, suggest to fill the forms before the customer arrives and just let this be signed instead off filling out everything manual and explaining what it exactly sais. In busy lines this just takes to long.

United Kingdom
Ford Fiesta
October 23, 2022

Pros: efficient and friendly

United Kingdom
Fiat 500
October 22, 2022

Cons: Was hold sold insurance in a very aggressive manner. They left me with no choice other than get insurance.

United Kingdom
Ford Fiesta
October 22, 2022

Pros: Dropping it off was quick

Cons: Everything. There were hidden terms and conditions which didn’t add up. We ended up spending double on car hire because they were disregarded their own terms and conditions meaning we had to pay for their insurance. Totally unimpressed. The service was dismissive and inefficient.

United Kingdom
Ford Fiesta
October 20, 2022

Pros: The car was clean

Cons: A very long wait to collect the car. we were then taken to a poor self complete computer system to complete our collection. There was no one to speak to out of the terminal with any issues (scratches) already on the car. The drop off no one was willing to check the car over to show there was no new scratches. The fuel needed to be checked on return to get my huge (E85) deposit back, again no one around.

United Kingdom
Nissan Note
October 19, 2022

Pros: They replaced my car with one that was larger which I didn’t want. It also lacked any power and therefore struggled uphill especially when it had luggage in it.

Cons: See above

Ireland
Nissan Qashqai
October 18, 2022

Pros: Ad blue warning came on few times and windscreen washer needed to be refilled

United Kingdom
Seat Leon
October 18, 2022

Cons: the car they gave us looked like it had been in a collision and it was filthy inside wehad to waste out time complaining then they gave us a different car. very poor service- cant believe the state of the car they triedti give us - it was disgusting (got the photos to prove it )

United Kingdom
Ford Fiesta
October 15, 2022

Pros: Easy drop-off (they didn't even inspect the car).

Cons: Difficult to find the location in an underground parking. The car was full of unrecorded damage and the service guy was quite reluctant to put them on record (OK, they did not even inspect it upon drop-off, that is also true). I tried to call them in advance with a question but the number did not even work. Also, the usual hard-selling of excess insurance was performed.

United Kingdom
Opel Mokka
October 14, 2022

Cons: Collection time was absolutely ridiculous over an hour at the desk and that didn’t even include the long walk to collect and the short time spent collecting the keys. From arrival at reception to leaving the car park was well over 1.5 hours. They also tried to give me a Manual car when an auto was ordered saying they didn’t have one, until I refused then one appeared.

Canada
Ford Fiesta
October 14, 2022

Pros: no surprises

Cons: no flexibility (on pick up timing: I got in early and they didn't allow me to pick up early), but that's a spanish thing

Israel
Alfa Romeo Stelvio
October 13, 2022

Cons: Very unfriendly! Blocked me €2000 for damages although I paid you guys for full risk. And then telling me that I have to chase you if there were any damages to pay!

United Kingdom
Fiat 500
October 13, 2022

Pros: nothing.

Cons: very slow and inefficient car pick up .....took one and half hours .....nearly as long as flight !!!

United Kingdom
VW Caddy Trendline
October 13, 2022

Pros: Nothing I left but they still charged me £200 after the woman said some people have to lose there 1400 deposit. Looking to scam British people

United Kingdom
Fiat 500
October 12, 2022

Pros: Nothing

Cons: Shockingly bad service. Waited over an hour to pick up car. Unhelpful staff just directing you to an automated machine for details. Bullying staff trying to pressure sale of their own extended insurance - and playing down the cover of the same insurance we bought over the internet when hiring the car. Staff rude to other customers whilst we were at the rental desk. Car not in great condition - rattled ike hell!

United Kingdom
Opel Mokka
October 11, 2022

Pros: The staff were very efficient, bit of a wait but they were very busy. Drop off was a piece of cake and fuel and excess deposit refunded almost straight away.

Cons: Slight wait on pick up.

United Kingdom
Seat Leon
October 9, 2022

Pros: Good standard of vehicle and no “pressure sales” to add extra insurances

Cons: Had to queue for 45 minutes to finally see an agent then had to continue with the booking ourselves on a touch screen system

United Kingdom
Ford Fiesta
October 8, 2022

Pros: Very helpful, they quickly sorted out the problems with the car giving us a completely new one.

Cons: As we arrived at the airport desk, there was a long queue. To sort out the paper work required a long process and you need to do it yourself in the check in machines. The whole process took an hour and a half since the moment we arrived at the desk until we finally got the car.

Italy
Ford Fiesta
October 5, 2022

Pros: i've payed the correct price. it was vary easy to take the car and to get back at the parking. The car was very efficently. I've payed just a little depost for the car.

Ireland
Ford Fiesta
October 5, 2022

Pros: Poor in comparison to previous time

Cons: Too long time wait

United Kingdom
Ford Fiesta
October 4, 2022

Pros: It was a quick drop-off and the instructions were clear.

Cons: They were a little pushy with the extra insurance. When I explained I had it through yourselves they wouldn't really recognise it. I had to trust that I had everything sorted. Without that confidence they would've influenced me to spending around €120 that I didn't need to. I was also glad that I checked the condition of the car as they said there were not scratches. There was in fact a scratch that I took photos of an emailed them. Basically, I needed to be fully prepared and vigilant...

United Kingdom
Ford Fiesta
October 4, 2022

Pros: Car was clean and in good condition.

Cons: Had to wait a very long time to pick up car and been home 10 days and deposit has still not been released on credit card.

United Kingdom
Peugeot Rifter
October 3, 2022

Pros: Was not helpful Just kept saying my booking did not exist even though I had two email from discover car with the details

Cons: Nothing

United Kingdom
Seat Leon
October 2, 2022

Pros: Fantastic service from Valle Francis and Lucia could not rate them more. Valle went over and beyond as we had a issue with the first car and she was amazing in swapping and getting us a new one.

Ireland
VW Caddy Trendline
September 28, 2022

Pros: Price & Car meet our needs

Cons: Office furthest point away from terminal & lots of scratches on car upon pickup!

United States of America (USA)
Peugeot Rifter
September 27, 2022

Pros: The first car they provided me was a cargo van which was not what I reserved. They immediately put me in the passenger car that I reserved.

Cons: Once I got the correct car I reserved everything was perfect.

United Kingdom
Ford Fiesta
September 26, 2022

Pros: Rip of insurance

Cons: Horrendous pricing and hidden costs

United Kingdom
Hyundai i10
September 25, 2022

Pros: They had a well signed desk.

Cons: It was a long way to walk from the terminal desk. I was not expecting to pay an extra 165 euros. Never again!

United Kingdom
Seat Leon STW
September 20, 2022

Pros: Service agents were pleasant professional and efficient

Cons: The bodywork of the car was a bit beaten up

United Kingdom
Opel Mokka
September 18, 2022

Pros: Nothing

Cons: Everything was poor!

United Kingdom
Fiat 500
September 16, 2022

Pros: Infuriating terminal to log into and put in details already supplied. Rental desk before baggage reclaim exit. Then have to go on a marathon walk to another rental desk to get keys. Could have done everything here. Radio aerial missing so no Spanish tunes and couldn’t turn off backlight on radio so at night it looked an attractive theft proposition.

Cons: Fiat Panda hybrid give speed!!!!

United Kingdom
Opel Mokka
September 13, 2022

Pros: Nothing

Cons: Took 1.5 hours to collect the car due to inefficient systems and staff. Having signed for a damage free car with full tank of fuel ahead of collecting the keys, only to find the car was damaged, had half a tank of fuel, no spare wheel or inflation kit and the low tyre pressure warning light was on - later found to be a puncture that was repaired at my cost. Having contacted their customer relations department have received no reply 10 gays later. Bad customer service and poor car preparation.

Netherlands
Ford Fiesta
September 12, 2022

Pros: Goede firma

Cons: de extra 1100 euro borg

Belgium
Ford Fiesta
September 9, 2022

Pros: (Te) vlotte afhandeling bij het afzetten van de auto.

Cons: Zelf alle administratie doen bij aankomst, op computerscherm. Geen persoonlijke service meer. 3 uur nadat de auto terug werd afgezet, had ik detailfactuur in mijn mailbox van zogezegde schade. Bedrag werd ook onmiddellijk op creditcard geblokkeerd terwijl ik 'full coverage' had. Geen water voor de ruitensproeiers. Nooit meer bij RecordGo.

United Kingdom
VW Caravelle
September 9, 2022

Pros: .

Cons: Staff very rude to all customers, Around 15 customers waiting to collect there vehicles. All were being directed to 3 self service consoles where most people needed help with., And only one VERY RUDE staff to help them with. Overall it took 2 hours to collect the car

United Kingdom
Ford Fiesta
September 8, 2022

Pros: Nothing.

Cons: Appalling after service. Accused of damage I didn't cause and cost a lot of unexpected money. I also paid for full insurance so don't know how they still took 500 plus euros from me.

Czech Republic
Toyota Corolla
September 6, 2022

Pros: Easy to find desk in Malaga airport, even other desk in underground garage.

Cons: Although car was clean a new - it was full of scratches (they were not inluded in report but to be honest, they don’t charge me for them as well). Agent at the desk tried to convince me to another insurancy although I had it already included. I got a little bit different car - diesel vs hybrid but maybe it was better from fuel savings. What I see as a point for improvement is control liquids - during rental I had add Adblue, at the end of period I got message about oil inspection and coolant

United Kingdom
Opel Mokka
September 4, 2022

Pros: Speed at picking up

Cons: The time it took to hand car back absolutely ridiculous

United Kingdom
Ford Fiesta
September 4, 2022

Pros: nothing

Cons: The email I received said 120 euros to pay at desk, when I arrived I was given two options of 400 or 1000 euros. every customer there seemed unhappy & the staff had no people skills.

Ireland
Ford Fiesta
September 3, 2022

Pros: Although expensive, better value than my usual rental provider

Cons: Nothing really

United Kingdom
Nissan Qashqai
September 2, 2022

Pros: Drop and quality of the vehicle

Cons: Having to go to areas for pick up and then wait again for keys pick up

Romania
Seat Leon
September 2, 2022

Cons: They forced me to pay a extra assurance of 91 euro

United Kingdom
Alfa Romeo Stelvio
August 26, 2022

Pros: Price of the car

Cons: Car seemed like it came back from war zone

Netherlands
Ford Fiesta
August 24, 2022

Pros: Quick and Convenient. The agent was very patient and understanding. Also very straight forward which i do like. Finally everything worked out and it was good to go.

Cons: The distance from the airport office to the car pick up point.

United Kingdom
Ford Fiesta
August 21, 2022

Pros: It worked!

Cons: I was pressured into buying extra insurance after already buying done with Discovery Cars - was told that wasn’t rnough

United Kingdom
Ford Fiesta
August 21, 2022

Pros: It was straightforward. Very helpful staff. Lovely clean car. No fussing.

Cons: On pick up a few more staff to accommodate the queue would be helpful.

United States of America (USA)
Fiat 500
August 20, 2022

Pros: Very friendly customer service

Cons: Nothing

United Kingdom
Seat Leon
August 18, 2022

Pros: Quick and efficient booking in progress

Cons: Damage to vehicle not recorded on paperwork

United Kingdom
VW Caravelle
August 18, 2022

Pros: Drop of was easy

Cons: Colelecting the car was long especially as you pay €40 out of hours to collect it! They only have one person working a Que of About 15 and it took about 2 hours to get the car. The car stunk of smoke I brought febrezze apart but it didn’t work!

United Kingdom
Ford Fiesta
August 15, 2022

Pros: Clean car in a good condition. Easy and effortless drop off process.

Cons: The rental desk in located quite far from the terminal. It takes a while to get there carrying all your bags.

United Kingdom
Opel Mokka
August 15, 2022

Pros: Nothing. Horrific. 90 minutes waiting. Made to pay more for a smaller car.

Cons: Everything. Terrible car, too small with oil light and tyre pressure light on throughout. 90 minutes wait for the car. Couldn’t add drivers without joining that queue. Utterly appalled by every aspect. I had no idea it could be that bad. New lows

Saudi Arabia
Fiat 500
August 12, 2022

Pros: Be careful and take a video of the car condition before you go

Cons: Deposit twice once for the insurance and the another one for the fuel take so long to get back in your account

United Kingdom
Nissan Qashqai
August 12, 2022

Pros: Drop off was really quick and fuel deposit was repaid promptly. Car in good condition and clean.

Cons: Pick up was a (excuse the pun) car crash. No staff at record-go. Systems didn’t work and staff didn’t seemed to infer this was normal. When picked up the keys I was just pointed to the car, no orientation or pointers on how to change the car computers to English. There was a vague instruction to fill the tank within 10km of the airport and present a receipt for fuel (they didn’t look at it when I returned the car). Overall really poor pick up experience.

Hungary
Seat Leon
August 10, 2022

Cons: The deposit, i still have to wait for it for a long time(1 full month overall). My bank said, the didnt fill the right paper, to get to me back.

Canada
Opel Mokka
August 9, 2022

Pros: Everything Especially I would like to thank Carmen! She was excellent. Thank you Record-go.

Cons: Efficiency, great customer service.

United Kingdom
Toyota Corolla
August 8, 2022

Pros: No fuss and no hard sell on the insurance. Return check in very efficient!

Ireland
Opel Mokka
August 8, 2022

Cons: As explained in my first comment, it was profiteering as I needed to take out more insurance to avoid an 1800 deposit.

United Kingdom
Seat Leon
August 7, 2022

Pros: Very easy going, happy to talk through the options, even with a language barrier

United Kingdom
Fiat 500
August 5, 2022

Pros: Desk agaent was very friendly and efficient.

Cons: No negatives

United Kingdom
Seat Leon
August 2, 2022

Pros: Nothing

Cons: Insurance price quoted and paid for at booking was then massively increased…the rental price is very misleading sold at the point of booking would never use record again

United Kingdom
Hyundai i10
July 31, 2022

Pros: Quick, efficient and friendly.

United Kingdom
Seat Leon
July 31, 2022

Pros: Efficient, easy to use

Cons: Not really enough people at pick up desk

United Kingdom
Seat Leon
July 30, 2022

Pros: Not a thing apart from they took their rubbish car back without complaint (probably because they were still holding onto £1500 of my money as a deposit).

Cons: Why did they ask for the expected arrival time of my flight as they only had one member of staff and 20 people collecting cars. I waited for an hour and a half before they actually had 3 people appear at the desk. The car was damaged all over, I may as well have coloured in the damage sheet before I drove away. I’m fact we took a video of the whole car as it was covered in damage. The attempts to sell me insurance were shocking and an attempt to steal from unwary customers.

Estonia
Seat Leon
July 29, 2022

Pros: good service in rental desk, convenient location

Cons: the car was pretty worn out

United Kingdom
Toyota Corolla
July 25, 2022

Pros: The car was good and as described

Cons: The picking up was very difficult. They had only one person serving a lot of customers. He was rude and they didn't do proper check for the car before giving me the key

United Kingdom
Fiat 500
July 18, 2022

Pros: Efficient

Cons: deposit required

United Kingdom
Seat Leon
June 28, 2022

Pros: The car was ok.

Cons: Service at pick up desk. will never use them again for reasons stated above.

United States of America (USA)
Nissan Qashqai
June 26, 2022

Pros: The car was great and the drop off process was very easy.

Cons: The pick up process was very inefficient and took over an hour.

Spain
Nissan Qashqai
June 21, 2022

Pros: Very efficient on pick up and drop off, fuel deposit returned after a few days.

Australia
Fiat 500
June 18, 2022

Pros: Great staff

Cons: Recordgo needs dedicated drop off queue at malaga

Argentina
Opel Mokka
June 13, 2022

Pros: Devolucion adecuada

Cons: Poco personal al retirar el carro. No se debe cobrar gasolina por adelantado

Netherlands
Nissan Note
June 12, 2022

Pros: Nothing

Cons: Everything

Netherlands
Opel Mokka
June 12, 2022

Pros: Nothing.

Cons: Everything. I wouldn't recommend it to anyone and I won't definitely use them again.

United Kingdom
Seat Leon
June 9, 2022

Pros: Nothinh

Cons: They rent wrecked cars And charge additional insurance !

United Kingdom
Toyota C-HR
June 6, 2022

Pros: Physical agent desk and dedicated parking at the airport.

Cons: Lack of staff at desk meant long wait. Long walk to car from desk.

United Kingdom
Ford Fiesta
June 5, 2022

Pros: When I finally got served, the girl was fantastic and should be the training officer for the rest of the staff

Cons: Slow slow and very slow, stop the computer check in because it's rubbish and bring back humans.

Canada
Ford Fiesta
June 5, 2022

Pros: Fast processing

United Kingdom
Ford Fiesta
June 5, 2022

Pros: NOTHING

Cons: SALES DESK NOT CLEAR ON EXCESS / MORE EXPENSIVE WHEN I GOT THERE

United Kingdom
Opel Mokka
May 31, 2022

Pros: No water in washer tank for wipers

Cons: Should be shown basics on the car before driving

United Kingdom
Ford Fiesta
May 25, 2022

Pros: nothing

Cons: added extra charges

United Kingdom
Ford Fiesta
May 23, 2022

Pros: Nothing.

Cons: Staff really unhelpful, car was wrecked when I picked it up, staff were slow, wanted a massive deposit for the rental.

United Kingdom
Fiat 500
May 15, 2022

Pros: Good pick up location

Cons: The self check in

United Kingdom
Fiat 500
May 10, 2022

Cons: Charges and lack of speedy refund

United Kingdom
Ford Focus
May 3, 2022

Pros: Not a lot server was grumpy, surly and unable to offer any kind of assistance

Cons: We were very careful to read the terms etc and it stated that we needed to pay a huge 'deposit' on a credit card. When we offered an amex credit card (not charge card) it was refused thus forcing us into purchasing over priced insurance even though we already had enough insurance and offering other cards in the family name. They also charged 40 euros for a late pick up at 4mins past 11pm the late service start. Seemed like a lot of money making excuses and not much customer service.

United States of America (USA)
Ford Fiesta
May 2, 2022

Pros: Drop off was easy.

Cons: It was difficult to find out how much they will charge in the end. Also I got charged extra amount that I do not understand why.

United Kingdom
Seat Leon
April 29, 2022

Pros: car was great, easy return process

Cons: pick up was confusing & time consuming

Netherlands
Seat Leon STW
April 29, 2022

Pros: Record-Go is a worthless Company: putting me under pressure, telling lies and renting cars with NO profiel on it’s tires.

Cons: Very terrible: NEVER AGAIN!!

United Kingdom
Range Rover Evoque
April 29, 2022

Pros: Nothing about the pick up of the car and I will never use record go or discover cars again . But I would like to mention Victor was great when I dropped the car off

Cons: I was told I had to pay extra insurance for the car or I was not aloud to take the car. I said I wanted to pay the €2000 euro deposit instead and I was told that was not possible . I was also told I cannot get a refund as I wanted to go else where and hire from a different company. The man at the record go desk said discover cars are a rip off and the extra insurance I paid for with them was void and didn’t cover my car. Really spoiled the start of my family holiday and would never use again

Lithuania
Seat Leon
April 26, 2022

Pros: Good value for money. Almost new car. Easy and fast dropping off process.

Cons: Long time to wait on picking up. Car was not very clean on collection.

United States of America (USA)
Opel Mokka
April 26, 2022

Pros: Straight forward without hidden costs and not pushing for more agent

United Kingdom
Fiat 500
April 25, 2022

Pros: Nothing.

Cons: Said Fiat 500 or equivalent, good a Fiat Panda. Tried hard to upsell me to other cars and insurance warning me if the car broke down, that was my problem unless I had insurance. Was a bit early in picking up the car (1 hour), but then told that it would be another eur99 to pick it up early. But then their queues made it 1 hour after allowed pickup before being in it ready to go. Quality of car was fine, but insurance upselling scaring, claiming Panda and 500 is equivalent makes for a poor expe

United Kingdom
Ford Fiesta
April 24, 2022

Pros: Car was fine

Cons: Lots of different instructions from different agents (for example person in terminal said I had to inspect car and report any faults not already documented to person giving me the key. The person who gave me the key insisted this was wrong and I should just take photos. Paperwork said to submit photos, but agent said that was wrong but I could “do whatever I want”)! Long wait for collection and drop off. Insurance issue basically a scam.

Turks and Caicos Islands
Hyundai i10
April 21, 2022

Pros: Friendly, efficient, helpful

Cons: Difficult to find rental desk

United Kingdom
Ford Fiesta
April 17, 2022

Pros: The agents were polite and approachable.

Cons: An extremely long wait for picking up the car. They charged me for a damage that was already present when I collected the car.

United Kingdom
Seat Leon
April 17, 2022

Pros: Easy checkin

Cons: Car was poorly serviced and wouldn't drive on the second day. Even though this was their fault they wanted us to return to the airport to pick up a replacement and wouldn't pay the full cost of a taxi. Still chasing a refund for 5 unused days of 6 days hire.

United Kingdom
Ford Fiesta
April 16, 2022

Cons: I asked for the car to be checked over when I dropped it off but was just waved away. Great if you have dented it I'm sure, but I would have preferred to have it checked & signed off before leaving. Just lazy as not busy

United Kingdom
Opel Mokka
April 15, 2022

Pros: Nothing. Pathetic, rude and unhelpful staff. This place should be reported to police and shut down. They are frauds. Never hire a car from recordgo as they are unethical

Cons: Rude staff, long wait, only 1 staff member with a long queue, had manual car when I had paid for automatic, fuel tank not full as promised,

United Kingdom
Ford Fiesta
April 15, 2022

Cons: Haven’t responded to my e-mails and the price did not reflect what was advertised and prepaid on your website

United Kingdom
Fiat 500
April 10, 2022

Pros: It was cheapish and relatively quick and easy to get the car as well as return it.

Cons: see the points above, condition of the car really wasn't great

Sweden
Fiat 500
April 8, 2022

Pros: Easy drop off and terminal access

Cons: They tried to sell extra insurance and didn’t want to accept debit card

Ireland
Fiat 500
April 7, 2022

Pros: there was a car to use