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Record-go at Malaga Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: we were charged over £200 more than we had been quoted
Pros: Extremely Helpful and friendly staff who made it easy to get on the road. They explained what they required with regards there full to full return policy. This was also brilliant because you can just get in the car and go without having to find a petrol station like some other providers. I also appreciated the courtesy a few days after to ask how i got on with everything.
Cons: It took ages to get the car one que for over half an hour at the check in desk then another smaller que in the car park to collect the keys.
Pros: Быстрое и доступное обслуживание, компетентные сотрудники. Я буду рада вернуться снова 👍
Cons: 1.При получение салон машины был не чистый( 2 Была не большая ошибка с моей стороны, что я не заправила машину перед самим возвратом, и т.к. мы жили более чем в 10 км от аэропорта, с карты сняли 30€, хотя бак был полный((( мне любезно предложили альтернативный вариант: съездить и заправиться ))), но у нас не было время для такого манёвра к сожалению. В следующий раз заправлюсь ближе))). Пожалуй это было единственное огорчение для меня по собственной вине, обращаясь впервые в компанию Record-go.
Pros: Excellent pick up service, no pressure to take the extra [not required] insurance. Return was just as good with friendly staff on reception, quick handover of car and fuel deposit returned to my account in just a few days. VW Golf auto diesel was a pleasure to drive in the Spanish Sierras. Will book again.
Cons: All good.
Pros: I liked the service I got at the parking garage office, the young man was on his own and despite the fact that he was busy, he was very efficient,calm and very helpful.
Cons: I didn't like the way the young woman at the office in the airport was handling things. She was very abrupt at telling us to go out the door until she called us. We were respecting social distancing. However we stepped back out the door and then she took someone who was hovering over the desk at the other side when in fact we were before them in the que. Then she she started to tell us we would be quicker going to the office upstairs but she sent all the other too making it busier upstairs.
Pros: It's fine once you find the place, the underground carpark at Malaga airport is not the easiest place to navigate.
Cons: The desk is at the furthest end of the underground car park therefore less convenient than it might be! Also they were insistent I paid for full coverage which I thought I already had. They said what I had did not cover breakdown for instance, though.....
Cons: Unfortunately their system was down and had to wait around 2hrs to collect the car. Also not had the fuel deposit back yet
Pros: The -1 parking level was easy to find.
Cons: One of the employees was quite rude when a problem arose with the administration.
Pros: The upgrade was appreciated
Cons: queuing for ages upstairs then when I was next in the queue being sent downstairs to another desk where I had to queue all over again - made me angry
Pros: Not problem at all
Cons: Could be a bit more costumer service
Pros: Having used other car rentals in malaga airport, this one is by far superior, service was quick and straightforward with very pleasant staff.
Cons: Car only had half tank of petrol but was changed to a different car but I had to move my luggage which I had already put into the first car. Some instructions on how to change the satnav language would’ve been helpful as it was far from intuitive. The marketing information stated Fiat 500 or similar and despite there being lots of cars at the airport they were no Fiat 500s and I did specifically want one so this was a bit of a disappointment.
Pros: Friendly service
Cons: The time it took to hire and the 1 KM walk to pick the car up from the garage
Pros: Very efficient service
Cons: Car we hired had scratches and dents.
Pros: Spanish staff were very helpful, friendly and also spoke very good English
Cons: Car pick up was complicated by a large no. of customers arriving at the same time, leading to long queues and not enough staff
Pros: Brand new car and the staff in the office very helpful and nice. They provided a great and fast service both days.
Cons: The price of the insurance is abusive.. We had a car for 3 weeks and we nearly pay as much as per the rental car itself. They should offer discount for long term rentals.
Pros: The only positive thing to say about Record-go was that the staff at the place where the car is picked up and dropped off (I'm not referring to the rental desk where the service was poor) were helpful, efficient and friendly. They cannot be faulted.
Cons: Rental desk staff member was rude to a couple in the queue before us and aggressive to us in trying to sell their excess insurance. Less than a day into our hire we saw that the car had a slow puncture. Sent 3 emails to customer svc for advice without reply and tried 11 times to ring the airport number which was never answered. Had to take the car to a tyre repair shop who informed me that it was an old puncture that had been repaired and that another tyre was unsafe. The car was not roadworthy
Pros: The worst car hire company I ever used.very rude staff,not helpful at all. never ever use this company again and certainly don’t recommend to anyone.
Cons: Nothing.awful service
Pros: Quick and efficient