Thrifty at Malaga Airport

Pros: Misleading selling practices - first charged me around 375 euros claiming “protection” (in broken english due to being spanish speaking) which I then paid thinking it was the excess. Then when she tried to charge me for “deposit” (1000 euros) I went hold on isn’t that what I paid she said no no that was for the car to which I said hadn’t I paid online and she said no - I checked my emails/statement and had been charged the day of the booking I was then told what I had been charged by [continued]

Cons: her had been for airport tax & protection, I told her it said on the original receipt that airport tax was incl. so clearly it was for additional insurance which I had told her at the start that I didn’t want as I had my own excess insurance. Eventually she refunded what she had originally charged for protection / charged me by that much less for the excess deposit. Also paperwork claimed car had no damage, found 5-6 separate areas of damage which then made them make a note of before driving off

Pros: Very efficient and friendly

Pros: Nothing

Cons: Diabolical customer service (Borja) Adding additional insurance without consent

Pros: Miss Yantra is the best!!!

Cons: Booking with DiscoverCars was easy, but my experience with their supplier (Thrifty Malaga) was disappointing. Despite having Full Coverage through DiscoverCars, I was pressured at pick-up to sign a document that included additional “Super Cover” insurance, which was not clearly explained as optional. DiscoverCars declined responsibility, citing the signed agreement. Greater oversight of suppliers’ sales practices would improve customer trust and transparency.

Pros: Had to pay for the insurance twice.

Pros: Excellent customer service

Cons: Nothing everything was very good

Pros: Offers hybrid car.

Cons: At the rental desk, we explicitly informed your representative that we did not wish to purchase the full coverage insurance from Thrifty, as we already had our own insurance. The staff member confirmed that this was acceptable. However, despite this explicit refusal, the full coverage insurance was nevertheless added to the rental and an amount of 266 EUR was charged to our credit card. We should have checked the agreement better, but it was on a tablet and we trusted the lady :(

Pros: They offered me good explanations

Cons: They wanted to sell me an add on and extra insurance

Pros: Absolutely Nothing

Cons: Complete and utter con, lied too and cheated

Pros: Very friendly and no noneense - no trying to oversell or rip me off

Cons: The car was damaged from every side of it. The Car rental agency try to sell us full insurance as default.....

Pros: Stayed open late as our flight was delayed. Friendly staff.

Cons: All good.

Pros: Really friendly and efficient

Pros: Irene was most helpful

Cons: Nothing

Pros: Very straight forward

Pros: Great car and desk service

Pros: Try helpful and cheerful staff

Pros: It was quick, efficient and easy to undertake

Cons: No complaints

Pros: quick service

Cons: Trying to sell me insurance when I had already purchased from Discover Cars, also the washer for the windscreen was empty

Pros: Great agents

Pros: Felháborító volt az eljárás, soha többet nem foglalók náluk. Úgy érzem, hogy átvertek és ezt meg kell osztania minden fórumon.

Cons: Az, hogy átvertek. Felháborító, rablás. Nem volt más döntési lehetőségem, fizetnem kellett, pedig már kötöttem a foglaláskor biztosítást.

Pros: Thrifty were a disaster start to finish. Avoid at all costs

Cons: Everything

Cons: They always make you responsible for checking the car for damage. It's their job, not mine. Also they make you present/leave the petrol refueling ticket. The theft protection should have being included but Thrifty didn't include it in my rental. The car I rent was supposed to be a Compact SUV, shown as a Opel Mokka, but I got a Renault Capture, which is smaller.

Pros: Speed if service

Cons: Nothing

Pros: Aggressive staff. Hidden charges. No help whatsoever.

Cons: Aggressive, unhelpful,

Pros: Absolutely nothing

Cons: Absolutely horrendous. Without doubt the worst customer experience of my entire life. At pickup the agent tried to sneak extra charges onto the invoice without asking. It would’ve doubled my costs if I hadn’t caught him doing it. On returning the car, the agent refused to confirm in writing there was no damage, became extremely aggressive and for some reason threatened to call the police telling me if I didn’t stop asking I’d ‘spent 24 hours in jail’. Ruined the end of the holiday.

Pros: Hidden charges and rude staff. Avoid at all costs. Promised a Skoda Kodiac or similar and ended up with a Dacia estate. Tried to show comparisons and staff became aggressive and rude.

Cons: Everything. Would never use again.

Pros: Thrifty rep said the comprehensive cover that I bought through you wasn’t sufficient and tried to scare us to spend another £176 to get further cover

Cons: As above

Pros: All good

Cons: Nothing really

Cons: Pick up was very, very slow. 1hr+

Pros: Fast efficent service for the team at the hire desk. Car very clean and fresh

Pros: Nothing didn’t even get the car

Cons: Terrible Rude staff and try to take more money from you despite already paying

Pros: New car

Cons: Agent was not very helpful with queries that I had

Pros: The car had warning alarms going off from pickup to arrival at my apartment - this put us off from using the car during our stay.

Cons: Conned for Supercover

Cons: Drop off was a bit stressful as the sign for Thrifty wasn’t clearly signposted from the point you enter the car park to the office

Pros: Tout était top.

Pros: the agents were very friendly and helpful with all the information needed, and the car was clean and new

Cons: nothing

Pros: Very quick, helpful and efficient…I will use Thrifty again!

Cons: As above

Pros: The woman that served me was amazing

Pros: Our flight was delayed and they stayed open after their closing time 1am. They charged out of hours though

Cons: Car was washed but the windows and mirrors were cloudy and smudged, it had a lot of scratches and stained seat and the agent said it had none. We took a lot of pictures at pick up (tricky at night time) and we had to show them on drop off. I'd prefer to have all scratches stated on paper prior rental, some people may not be as experienced and that seemed like a trap.

Pros: Clean car

Cons: Pressure to purchase the extra insurance

Pros: Asiallinen,kohtelias

Pros: Booking in was a great experience. Agent was very very good

Cons: Office is not with other offices. Queue to pickup too long.

Pros: Everything

Cons: Nothing

Pros: Slightly difficult to find in Malaga Airport. Parking spaces limited on return.

Cons: Quality vehicle with low mileage. Staff at collection and return were excellent.

Pros: Friendly staff. Clean car,

Cons: Late collection fee of €46 not made aware of this at time of booking. Location not east to find. Took nearly an hour of queuing to collect car.

Pros: Excellent handling by Gabriel at the service desk Polite communication with excellent manner. Best experience we have had

Cons: Queue to collect car was long. Over 30 minutes wait

Pros: Very quick and easy pick up with helpful agent.

Cons: there was a queue for the car return

Pros: Agent incredibly helpful

Cons: Big queue at desk at 12.30 am for 45 mins

Pros: Very easy to deliver.

Pros: Nuria was very good at drop off being able to swiftly go through the process with myself and making the trip so smooth. Nuria customer service was important and made us have a great holiday!

Cons: The on site rental company completely ignores what was paid online and tries to push extra insurance just lying that the extra cost is a deposit. They returned a sum of the money back but 200+ EUR is still kept with no reason

Cons: difficult to locate the office at the terminal

Pros: I didn’t like the service

Cons: To many adds on very misguiding

Pros: Price was excellent. Not that polite on pick up (sorry ran out of room on the didn't like)

Cons: Were (deliberately?)confusing on pick up. I v nearly paid for extra insurance thinking it was the collision deposit. Luckily my wife was with me (contrary to the instructions on the office door saying only driver could come in) and challenged it before I paid. So in the end they just held the accident deposit. The pre existing scratches were not accurately marked by them on the form. On pick up they claimed a massive scratch was not on the form. Luckily I had taken photos on pickup!

Cons: Fee charged after drop off with no reason given

Pros: No issues with Thrifty, it was with Discover cars. Almost like I hadn’t made a booking through them

Cons: Difficult to find their offices from the airport.

Pros: Dependable - same standard as in most other places.

Cons: The garage is too complex - finding the car was not straightforward and sharing branding with other companies made it more confusing.

Pros: Good value

Cons: Tried to guilt you into buying extra insurance that I already had, and existing damage to the car was not marked on the rental agreement.

Cons: Being overcharged.

Pros: Great Agent, Nurig

Cons: nothing

Pros: The staff is super friendly and helpful, specially Cristina. The car was lovely and in great condition.

Cons: Nothing really.

Pros: Car drop off service was good

Cons: condition of car was - damaged at multiple places speed of service at AGP airport not that great

Pros: No idea, never got to deal with Thrifty.

Cons: The service from Discovering cars paired me with Firefly, who are scam artists.

Pros: Good car, good price

Cons: Guy pushing the extra insurance which I had already booked.

Pros: Brilliant service and hassle free

Cons: Nothing

Pros: Nothing

Cons: They tried to sell me excess cover at every opportunity. I have a whole year policy that costs £55. They then supplied me with a battered car and subsequently tried to pin some of the damage to the vehicle on me. Not impressed.

Pros: not the car i booked, was smaller scratches all over it... pressure sell by the agent when connecting, if they find 1mm of a scratch i'll be fined 1,600 eur unless i pay them 90 eur for insurance! more than double what i paid to hire it!!

Cons: precious selling for insurance, I didn't need Trying to find the car was painful misdirected

Pros: Scammers

Cons: Scammed £102 from me after I returned home from my trip

Pros: Easy drop off

Cons: Them trying to sell me insurance that I already had. Also that I wasn’t covered for breakdown even though it’s not my car. I think that is unacceptable that I would have to pay for breakdown cover for a car that isn’t mine.

Pros: Nothing it was very poor

Pros: Trap condition Don't rent from them Take click rent

Cons: Too much deposit and too much condition and terms just because you didn't take insurance from them

Cons: Pushy sales approach to full insurance; Limited storage space with 3rd road seats;

Pros: The key drop off went very easy.

Cons: My pickup time for the car was 00:30. But my flight was delayed. I called to tell i was not going to make it in time. The lady on the phone told me they would wait for max 1 hour over time (they close at 01:00. They did not do this, my arrival at the desk was 01:40.. Next morning i was able to pickup the car. I had to pay 197 euro extra for insurance and taxes, this was almost 3 times the price of the rent for the car! I was not able to not take the extra insurance and pay for rent only.

Pros: even in the late night, they were very friendly and helpfull

Cons: -

Pros: speedy hand over with great staff

Cons: bilingual staff

Pros: They try to sell you more insurance, but just say no and all fine. Return was super friendly and well indicated with signs.

Cons: The pickup was a bit tricky with pushy upsell, can be deterring to some people.

Pros: Quick, efficient and straightforward.

Cons: They'd missed documenting a large scratch on the car which they did notice on return, but to be fair they quickly accepted it was not my fault when I showed them the email I'd sent to their office the next morning after the hire commenced at 12.30am, with a photo of that scratch (the rental had started just before their office closed 1am so it was not possible to have the hire form amended after we saw the scratch). They were much better than many companies I've hired from.

Cons: As the vehicle is not inspected on collection by agent & keys just passed over as they advise to take our own photos which is fine it would be really helpful if they could implement a lockbox key collection for ease of collecting when flights are delayed.

Pros: Excellent Customer service and very good value for money, Highly recommended

Cons: Nothing

Pros: Friendly stafg

Pros: Nothing

Cons: Rude, not efficient, not transparent, not being helpful. Disgusted by their service. Would definitely not recommend them.

Pros: Scam Said I had to pay induarence ti Them even though I had an insuarance

Cons: Dishonest

Pros: Excellent car .clean and reasonably fast pick up

Cons: Pushing to pay extra insurance on car

Pros: Good and quick check-in and check-out

Cons: Reasonable car hire charge but be careful!! We checked for scratches but didn’t see the small mark on front bumper beforehand. Consequently charged €200 for repair on return.

Pros: Usually no issues with firefly - scored lower as disappointingly the car wasn’t ready on arrival in Malaga despite having been pre-booked quite a way in advance. Had to wait in the terminal for someone to bring the keys which is super unusual Great car, clean and good condition. Drop off was very easy, efficient and quick.

Cons: Car wasn’t ready on arrival despite being pre-booked. Never happened before so could have just been a one off

Cons: Complete failure. Ended up stranded at the airport and luckily found blablacars to get us to our destination.

Pros: Nothing

Cons: Queuing for 2 hours. Failure to anticipate incoming workload. Only 2 staff on the entire row of desk positions Complex, dodgy queuing system that requires a smart phone and internet access.

Pros: No hard sell on insurance

Cons: Car not clean and lots of scratches not noted!

Cons: Horrific attitude

Pros: No nonsense and effivient

Cons: A bit pushy re additional insurance cover despite taking extra at time of booking

Pros: Car model and condition

Cons: Agent trying to sell insurance

Pros: I got the car

Cons: Double insurance was forced on me. I paid beforehand for full coverage insurance only to find out they do not accept this. After the rental they credited significant amount from my credit card without any information sent to me. The client service have not responded to my requests.

Pros: Cheap price, fast pickup

Cons: Rude staff and trying to get money from us because we were tourist and in the rush. Luckily we had all the pictures! They gave us the car saying that the car has nothing! But it had many small scratches. I will never use them again. I prefer to pay more and have a piece of mine.

Pros: Quick, friendly and didn't get funny or try to scam me on excess insurance, deposits etc will use again if they stay this way.

Pros: drop off was easy

Cons: refused to accept the full cover already purchased

Cons: Terrible on returning, Never more will use this company, the returning lady charged us for some manor scratch in front of the car which was already there when we got the car. She was also running from side to side and didn't give us any attention. Very poor trained person.

Pros: Car given to me in a very dangerous state steering failure!!!

Cons: Wouldn’t change it wanted me to travel 120 kl by taxi to change it

Pros: The rate quoted, but it was not honoured

Cons: Overcharged Rude Staff Forged my initials on the rental agreement

Pros: Efficient

Cons: No complaints

Pros: Staff were polite. Car was really good and a newish model.

Cons: Thrifty are hard to find as they are Hertz and not advertised very well. We needed to extend our rental for another 13 days but they wouldn't or couldn't. Car was due to be sold because of pre damage to body but wouldn't sell to me Only sign a new contract which was much more than booking through you.

Pros: Plenty of extra charges compared to advertised

Cons: They pushed me to premium by letting know - what you paid to discover cars is your problem we have our own rules. Take it or leave it. Deal with discover cars to get your money back... After long flight and at 19.30 I just had to take the offer that I would NEVER take on my choice

Pros: Nothing

Cons: Extra payment 156EUR insurance although I did not wanted it.

Pros: cheap and loved the fiat 500

Cons: Staff pushed additional insurance although we had insurance and they implied that our insurance might not be comprehensive enough. This was blatant preying on tourists unsure of the rules. The staff member who took the car back, insisted on a petrol receipt from within a 10km radius, and I had not kept it. When I showed her a transaction on my mobile phone from 13 minutes ago for 44 euros, she was not satisfied. Again, firefly trying to rip off tourists. She wanted to charge us ten euros.

Pros: they are the best

Cons: nothing

Cons: We made our reservation online. When we got there, they wanted 1100 EUR deposit for the car, but wouldn't take a credit card without a PIN, so they suggested we leave cash. They also asked for an International License, even though USA license are legally able to drive and rent cars in the EU (we have done so many times before). We ended up leaving and finding another rental car, without getting any refund. I would never recommend them.

Cons: I had difficulties finding the Thrifty desk, nobody picked up the phone eventhough I dialed 15 times so there was no chance to get any help, also the airport personnel didn't have sufficient knowledge to help so essentially I ran through the airport with a child in the middle of the night searching for Thrifhty desk to pick up the keys. Additionally I'm not going to use DiscoverCars service anymore if I could simply book the car directly with thrifty for lower price.

Pros: Easy to find, collect and drop off the car

Cons: Everything was good, always seems to be a slight wait while details are entered into a computer but this is standard

Pros: Verry friendly lady at the desk

Cons: Top

Pros: The employee that we delivered the car to was nice, service minded and friendly, wish this had been the case for the employee that we recieved the car from

Cons: Terrible service, theifs. The car ended up costing us more than doble up of what we had paid through DiscoverCars, the employee was rude and not helpfull. I will never rent through FireFly again. Should be rated much much lover

Pros: The only thing I liked was the person that we dropped the car off to, he was nice and service minded.

Cons: 'Bondefangeri' we would call it in Danish. Extracharges for everything, I will never ever rent a car from this company again. Thiefs!

Pros: Only the return was efficient

Cons: Not nice attendant, the car was riddled with bumps and scratches

Pros: The whole service was terrible, rude staff

Cons: 26 calls and no one to answer my issue . Never got resolved. Would never use again

Pros: nice car, quality car without problem.

Cons: I wait for car one and half hour,.

Pros: Firefly was helpfull and quick especially considering a problem with the first agency.

Cons: However also Firefly was very intimidating in choosing their own full coverage insurrance

Pros: Friendly and spoke good English

Cons: Nothing

Pros: At pick up some je car rental employee pushed very hard to get extra insurance. Claimed that road assistance is not included by Discovery coverage. Also pointed out other hidden flaws in Discovery insurance. Noticed same happening to people next to us.

Cons: At pick up some je car rental employee pushed very hard to get extra insurance. Claimed that road assistance is not included by Discovery coverage. Also pointed out other hidden flaws in Discovery insurance. Noticed same happening to people next to us. Eventually ended up paying additional amount.

Pros: Easy and straightforward

Pros: Service worse ever had and I’m high value person been seen loads services and people worse by far

Cons: Didn’t allow me to get the car even tho I said hold 500k on my card if want for high deposit and still didn’t allow, I feel like buying this company just to sack everyone there

Pros: Nothing.

Cons: I paid in advance for a car rental and full insurance, they then did not provide me with a car and I have not had any refund!

Cons: I did not like that the agent was not going to hand over the car unless I paid the additional Firefly insurance. I had paid for full coverage with discover cars online, had all the paper work and yet she insisted this was nothing to do with firefly! After a lot of debate she reluctantly handed over the key!

Pros: Great value for money

Cons: Difficult to find the drop off

Pros: Nothing in particular.

Cons: The car was delivered in extremely dirty conditions. It also presented more scratches than the agents declared and when we told them, they said it didn't matter. Unlike, at the moment of drop off, they were extremely scrupulous at checking if new scratches were made. They were not considerate of our complaints and charged us the cost anyways.

Pros: Staff excellent very helpful

Cons: I took out insurance option from uk but Firefly still wanted an extra 64 E to cover excess for just one days hire.

Cons: Waited 1 1/12 hours to pick-up the car! booked car or similar was not available! had to settle for a smaller car, of course without any discount! usb plug-in didn‘t work properly, so no personal music nor podcast

Pros: Friendly. Spoke good English.

Cons: Wasn’t obvious that Thrifty was part of the Hertz pickup point.

Pros: The car was clean and in good condition

Cons: The very unpleasant surprise of the extra money we had to pay for insurance.