Firefly at Malaga Airport

Pros: Really really bad, agent was polite however sold an extra damage waiver without clear communication. The only charge I was informed about was a hold on my card for fuel and incase car was return in an unfit state. Never had issue at previous other rental companies, don’t use Firefly!!! Reluctant to use DiscoverCars having endorsed Firefly. Terrible customer communication skills. It’s ruined the holiday

Cons: Really really poor, I feel let down. Extra charge was not explained correctly. I know I’m going to get a reply saying you should have read the paper work. This extra charge is terrible customer service. I had already purchased a damage waiver, why would I buy a super damage waiver!!! Same writing unclear paper work and not explained correctly. Will never use these again

Pros: Friendly stafg

Pros: Nothing

Cons: Rude, not efficient, not transparent, not being helpful. Disgusted by their service. Would definitely not recommend them.

Pros: Nice, clean car and easy to pick it up. Also, the location which is inside the terminal is convenient.

Cons: When I booked the car, I opted for full insurance coverage, which usually covers everything. However, when I arrived to pick up the car, the agent surprised me by telling me that the “full” insurance doesn’t cover anything above £2500 and scratches above 1cm, which is outrageous. So, it would help if you communicated this better when you sell full coverage insurance.

Pros: Scam Said I had to pay induarence ti Them even though I had an insuarance

Cons: Dishonest

Pros: Excellent car .clean and reasonably fast pick up

Cons: Pushing to pay extra insurance on car

Pros: Good and quick check-in and check-out

Cons: Reasonable car hire charge but be careful!! We checked for scratches but didn’t see the small mark on front bumper beforehand. Consequently charged €200 for repair on return.

Pros: Usually no issues with firefly - scored lower as disappointingly the car wasn’t ready on arrival in Malaga despite having been pre-booked quite a way in advance. Had to wait in the terminal for someone to bring the keys which is super unusual Great car, clean and good condition. Drop off was very easy, efficient and quick.

Cons: Car wasn’t ready on arrival despite being pre-booked. Never happened before so could have just been a one off

Cons: Complete failure. Ended up stranded at the airport and luckily found blablacars to get us to our destination.

Pros: Nothing

Cons: Queuing for 2 hours. Failure to anticipate incoming workload. Only 2 staff on the entire row of desk positions Complex, dodgy queuing system that requires a smart phone and internet access.

Pros: No hard sell on insurance

Cons: Car not clean and lots of scratches not noted!

Cons: Horrific attitude

Pros: No nonsense and effivient

Cons: A bit pushy re additional insurance cover despite taking extra at time of booking

Pros: Car model and condition

Cons: Agent trying to sell insurance

Pros: I got the car

Cons: Double insurance was forced on me. I paid beforehand for full coverage insurance only to find out they do not accept this. After the rental they credited significant amount from my credit card without any information sent to me. The client service have not responded to my requests.

Pros: Cheap price, fast pickup

Cons: Rude staff and trying to get money from us because we were tourist and in the rush. Luckily we had all the pictures! They gave us the car saying that the car has nothing! But it had many small scratches. I will never use them again. I prefer to pay more and have a piece of mine.

Pros: Everything worked liske a charm. Firendly and efficient staff.

Cons: Nothing 😀

Pros: Quick, friendly and didn't get funny or try to scam me on excess insurance, deposits etc will use again if they stay this way.

Pros: drop off was easy

Cons: refused to accept the full cover already purchased

Cons: Terrible on returning, Never more will use this company, the returning lady charged us for some manor scratch in front of the car which was already there when we got the car. She was also running from side to side and didn't give us any attention. Very poor trained person.

Pros: Car given to me in a very dangerous state steering failure!!!

Cons: Wouldn’t change it wanted me to travel 120 kl by taxi to change it

Pros: The rate quoted, but it was not honoured

Cons: Overcharged Rude Staff Forged my initials on the rental agreement

Pros: Efficient

Cons: No complaints

Pros: Plenty of extra charges compared to advertised

Cons: They pushed me to premium by letting know - what you paid to discover cars is your problem we have our own rules. Take it or leave it. Deal with discover cars to get your money back... After long flight and at 19.30 I just had to take the offer that I would NEVER take on my choice

Pros: Nothing

Cons: Extra payment 156EUR insurance although I did not wanted it.

Pros: cheap and loved the fiat 500

Cons: Staff pushed additional insurance although we had insurance and they implied that our insurance might not be comprehensive enough. This was blatant preying on tourists unsure of the rules. The staff member who took the car back, insisted on a petrol receipt from within a 10km radius, and I had not kept it. When I showed her a transaction on my mobile phone from 13 minutes ago for 44 euros, she was not satisfied. Again, firefly trying to rip off tourists. She wanted to charge us ten euros.

Pros: they are the best

Cons: nothing

Cons: We made our reservation online. When we got there, they wanted 1100 EUR deposit for the car, but wouldn't take a credit card without a PIN, so they suggested we leave cash. They also asked for an International License, even though USA license are legally able to drive and rent cars in the EU (we have done so many times before). We ended up leaving and finding another rental car, without getting any refund. I would never recommend them.

Pros: Easy to find, collect and drop off the car

Cons: Everything was good, always seems to be a slight wait while details are entered into a computer but this is standard

Pros: Verry friendly lady at the desk

Cons: Top

Pros: The employee that we delivered the car to was nice, service minded and friendly, wish this had been the case for the employee that we recieved the car from

Cons: Terrible service, theifs. The car ended up costing us more than doble up of what we had paid through DiscoverCars, the employee was rude and not helpfull. I will never rent through FireFly again. Should be rated much much lover

Pros: The only thing I liked was the person that we dropped the car off to, he was nice and service minded.

Cons: 'Bondefangeri' we would call it in Danish. Extracharges for everything, I will never ever rent a car from this company again. Thiefs!

Pros: Only the return was efficient

Cons: Not nice attendant, the car was riddled with bumps and scratches

Pros: The whole service was terrible, rude staff

Cons: 26 calls and no one to answer my issue . Never got resolved. Would never use again

Pros: Firefly was helpfull and quick especially considering a problem with the first agency.

Cons: However also Firefly was very intimidating in choosing their own full coverage insurrance

Pros: Friendly and spoke good English

Cons: Nothing

Pros: At pick up some je car rental employee pushed very hard to get extra insurance. Claimed that road assistance is not included by Discovery coverage. Also pointed out other hidden flaws in Discovery insurance. Noticed same happening to people next to us.

Cons: At pick up some je car rental employee pushed very hard to get extra insurance. Claimed that road assistance is not included by Discovery coverage. Also pointed out other hidden flaws in Discovery insurance. Noticed same happening to people next to us. Eventually ended up paying additional amount.

Pros: Easy and straightforward

Pros: Service worse ever had and I’m high value person been seen loads services and people worse by far

Cons: Didn’t allow me to get the car even tho I said hold 500k on my card if want for high deposit and still didn’t allow, I feel like buying this company just to sack everyone there

Pros: Nothing.

Cons: I paid in advance for a car rental and full insurance, they then did not provide me with a car and I have not had any refund!

Cons: I did not like that the agent was not going to hand over the car unless I paid the additional Firefly insurance. I had paid for full coverage with discover cars online, had all the paper work and yet she insisted this was nothing to do with firefly! After a lot of debate she reluctantly handed over the key!

Pros: Very bad service

Pros: Great value for money

Cons: Difficult to find the drop off

Pros: Nothing in particular.

Cons: The car was delivered in extremely dirty conditions. It also presented more scratches than the agents declared and when we told them, they said it didn't matter. Unlike, at the moment of drop off, they were extremely scrupulous at checking if new scratches were made. They were not considerate of our complaints and charged us the cost anyways.

Pros: Everything except this below. Note that we paid for a fiat 500 but we had the choice of choosing a fiat panda (a little bigger) and it was very much appreciated. And it was offered to us automatically, great professionalism.

Cons: Surcharge for being late Because our plane was delayed. Our plane was scheduled to land at 23h30c, pick up at midnight, but landed at midnight. So I collected the car at 00:20... surcharge of 45€, not fair. They also tried to make us pay €150 for insurance automatically, fortunately I was paying attention. not fair

Cons: Tried to charge for end of rental damage when there was none

Cons: They sneakily charged me for extras without explaining what they were for . I would never recommend this company for car hire.

Pros: Nothing

Cons: Personel is rude and barely speaks English. Charged my card for 320 euros. 180 euros for full coverege that was already included or at least that is what it said in email. 150 euros deposit for full tank up on returning. When I brought car back, no one even bothered to take a look at the car. I brought it with a full tank. Gentleman at the desk just took my papers signed something and gave them back to me and from that point on ignored me. I am still waiting for 150 euros to be returned.

Pros: Very professional and friendly. The associate upgraded our car. The agency is at the airport.

Cons: It was a 20 minute wait to be seen as the company was so busy!

Pros: Nice and cooperative Rental company.. nothing was top much and we had our car in 5min and return car went very smooth !

Cons: Nothing

Pros: Good service for fair price

Pros: Staff excellent very helpful

Cons: I took out insurance option from uk but Firefly still wanted an extra 64 E to cover excess for just one days hire.

Cons: Les agents forcent les clients pour prendre les assurances et avec insistance.

Pros: Nothing

Cons: It"s another corrupt car rental firm that charges you for hidden extras without explaining them, and then scams you by falsely claiming you have not returned the car with a full tank and then later charging you for alleged fuel and a refuelling fee, after denying you the opportunity to check over the car (including the fuel gauge) when you return it.

Pros: Good clear communications

Pros: Absolutely nothing!

Cons: Despite me showing them your voucher and that Id taken out your full comprehensive cover they proceeded to cherge me for the rental and their insurance without explaining what the £300 charge was for. When I queried this on return I was told it was irrelevant what was charged in the UK and could only be decided locally with Fire Fly!

Pros: Efficient and friendly.

Pros: Very efficient & easy service

Cons: Car was very scratched

Pros: Friendly, quick and easy.

Cons: A little bit to complicated that it was necessary to have a credit card with my name on to cover eventual damage. Should be possible to lend a family members card in case something went wrong with mine card.

Pros: nothing

Cons: the attitude. instead of asking whether i had insurance they just whacked it on and later accused me of not having been forthcoming. hertz should be ashamed of being associated with them

Pros: A good quality of car but with several scratches and dents

Cons: The pressure to take out extra insurances even when told I have excess insurance separately

Pros: Good counter service from the team. Drop off team were great

Cons: Totally wrong items listed in terms of damage to car

Pros: fairly efficient and good spoken english

Cons: The haggle with insurance, the car should be fully insured for all events, and the price to reflect this. One total price for a fully insured car.

Pros: no waiting, collected car straight away

Cons: signs to drop off car could be clearer

Pros: Easy to find and queue not too long despite the hour. Drop off very easy.

Cons: Pick-up process could improved. It's not the agents, it's the paperwork etc they have to go through!

Pros: they are inb Terminal

Cons: Car dropping

Pros: I found the agents very helpful and I did not receive too much pressure to obtain extra insurance. It was around 11pm at night and the agent did not hold me too long knowing I had a young family travelling with me.

Cons: The belt of the car seat provided was tangled and took me around 20 mins to fix meaning it had not been checked in between customers.

Pros: The service was excellent but the location and sign directions are not clear or easy to follow.

Cons: The signage

Cons: Fro some reason we paid more than what was indicated on the internet

Pros: They cheated on me

Cons: They Said that they only take the deposit, but they charged me for extra insurance. I told them that i don’t want extra insurance.

Cons: The only complaint I have is that firefly do not accept Apple Pay payment for the final deposit - I hand managed to travel from london to Malaga using public transport and airport services using Apple Pay but couldn’t use it for the deposit. I had to come back the next day with a borrowed credit card, wasting a day of my holiday, to pick up the car.

Pros: Excellent staff

Pros: Not much

Cons: Car's condition wasn't marked on their sheets properly. Wasted time trying to find a Firefly representative to ammend for an obvious dent. On return the representative almost immediately homed into a very small mark on a wing mirror that could of been there before. In any case would of easily polished off in a minute. But instead charged over 100 Euros. Rest of car not viewed in such detail. I felt scammed. I would never use Firefly again. Buyer beware. Photograph everything.

Pros: Overall, it was okay. The attendant at check in was very sympathetic but tried to push extra insurance without asking me first.

Cons: I didn’t like when they assumed i would pay additional insurances and the same person in the checkout pointed dents on the car that she noted during the check in.

Pros: Not a lot

Cons: After booking and paying on line. Fire fly changed the price by adding lots of extra charges for insurance etc. Not very happy as they told me it was compulsory. Also the original car that was booked for me did not have sat nav which I requested so it took an hour to find a suitable car with sat nave which firefly had to borrow from another rental company.

Cons: Indoor desk was closed. They gave my car to someone else. No value for money. I had my newborn with me and no extra help was afforded to me and my partner

Pros: Very good customer service!

Cons: Nothing

Pros: They were professional but refused to take time to listen

Cons: Firefly were ok. We booked by discover cars and paid extra for roadside assistance but firefly were adamant we did not. We paid£100 at the desk. I’m not happy about this andwxnr discover cars to respond to this point to me by email

Pros: Rubbish

Cons: Although the server was polite, and we had just paid more or less a deposit, the cost kept ramping up. I like full to full for my rental and do not want to pay extra for being 72. That has never happened before and I rent cars regularly. Def no chance of ever using Firefly, no clarity.