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Firefly at Malaga Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The overall service was straightforward I actually booked the car three hours prior to my flight to Malaga. Like I mentioned before the woman at the service desk was extremely friendly and helpful.
Cons: To be honest, I didn’t experienced no problems at all
Pros: fairly efficient and good spoken english
Cons: The haggle with insurance, the car should be fully insured for all events, and the price to reflect this. One total price for a fully insured car.
Pros: no waiting, collected car straight away
Cons: signs to drop off car could be clearer
Pros: Easy to find and queue not too long despite the hour. Drop off very easy.
Cons: Pick-up process could improved. It's not the agents, it's the paperwork etc they have to go through!
Pros: they are inb Terminal
Cons: Car dropping
Pros: I found the agents very helpful and I did not receive too much pressure to obtain extra insurance. It was around 11pm at night and the agent did not hold me too long knowing I had a young family travelling with me.
Cons: The belt of the car seat provided was tangled and took me around 20 mins to fix meaning it had not been checked in between customers.
Pros: The service was excellent but the location and sign directions are not clear or easy to follow.
Cons: The signage
Cons: Fro some reason we paid more than what was indicated on the internet
Pros: They cheated on me
Cons: They Said that they only take the deposit, but they charged me for extra insurance. I told them that i don’t want extra insurance.
Cons: The only complaint I have is that firefly do not accept Apple Pay payment for the final deposit - I hand managed to travel from london to Malaga using public transport and airport services using Apple Pay but couldn’t use it for the deposit. I had to come back the next day with a borrowed credit card, wasting a day of my holiday, to pick up the car.
Pros: Excellent staff
Pros: Not much
Cons: Car's condition wasn't marked on their sheets properly. Wasted time trying to find a Firefly representative to ammend for an obvious dent. On return the representative almost immediately homed into a very small mark on a wing mirror that could of been there before. In any case would of easily polished off in a minute. But instead charged over 100 Euros. Rest of car not viewed in such detail. I felt scammed. I would never use Firefly again. Buyer beware. Photograph everything.
Pros: Overall, it was okay. The attendant at check in was very sympathetic but tried to push extra insurance without asking me first.
Cons: I didn’t like when they assumed i would pay additional insurances and the same person in the checkout pointed dents on the car that she noted during the check in.
Pros: Not a lot
Cons: After booking and paying on line. Fire fly changed the price by adding lots of extra charges for insurance etc. Not very happy as they told me it was compulsory. Also the original car that was booked for me did not have sat nav which I requested so it took an hour to find a suitable car with sat nave which firefly had to borrow from another rental company.
Cons: Indoor desk was closed. They gave my car to someone else. No value for money. I had my newborn with me and no extra help was afforded to me and my partner
Pros: Very good customer service!
Pros: They were professional but refused to take time to listen
Cons: Firefly were ok. We booked by discover cars and paid extra for roadside assistance but firefly were adamant we did not. We paid£100 at the desk. I’m not happy about this andwxnr discover cars to respond to this point to me by email
Cons: Although the server was polite, and we had just paid more or less a deposit, the cost kept ramping up. I like full to full for my rental and do not want to pay extra for being 72. That has never happened before and I rent cars regularly. Def no chance of ever using Firefly, no clarity.