Malaga Airport (AGP), Malaga, Spain
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Driver's country of residence is United States of America (USA) and age is 30-65
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Delpaso at Malaga Airport

Av. de Velázquez, 290, 29004 Málaga
0034 952 172 034 / 0034 673 249 000
Pick-up instructions
After collecting your lugagge proceed to the arrivals hall, please do not go downstairs but exit through the sliding doors, continue straight ahead for 50 meters following the blue line on the floor until you reach a pedestrian crossing, once there, you will see the train station and the courtesy bus stop is just behind it. Clients arriving after 23:00h will need to give us a ring on + 34 673 249 000 so that we can go and pick them up.
Drop-off instructions
Clients have to return the car to the premises of “Del Paso Car Hire” (where they picked up the vehicle) and will be taken to the airport terminal by our shuttle bus. Exact information will be given to clients when they are picking up the car.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Toyota Aygo
May 22, 2024

Pros: Very good service and close location to Malaga airport

Cons: All car rentals must respect the prices when cars are booked online in advantage even if the customer don't have a credit card.

United Kingdom
Citroen C3
May 19, 2024

Pros: It was OK On collection

Cons: The attitude of the staff, in his words "if you dispute the scratches we will ban you from using our company again".He was so rude

United Kingdom
Alfa Romeo Giulietta
May 19, 2024

Pros: Del paso is a thoroughly dishonest rip off operation.

Cons: They operate a well practised scam which they should be prosecuted for.

United Kingdom
Seat Arona
May 19, 2024

Pros: Efficiency.

Cons: Nothing.

United Kingdom
Alfa Romeo Giulietta
May 16, 2024

Pros: not long for the bus. quick turn round

Cons: very poor standard car. may dents . having to take own pictures. missed one fault, got charged €200 NOT HAPPY...

Romania
Seat Arona
May 15, 2024

Pros: Quick access from the airport, reps very polite.

Cons: The insurance purchased on discovercars is disregarded by delpaso, had to pay a large deposit, which was returned.

Canada
Toyota Aygo
May 11, 2024

Cons: Because we didn’t come directly off a flight, we were told we had to pay the superior insurance coverage. This policy does not make sense. We returned it the day we left the country.

United Kingdom
Seat Arona
May 11, 2024

Pros: see previously regarding credit card

Canada
Alfa Romeo Giulietta
May 10, 2024

Cons: The “Discover” shuttle was difficult to find as it was called DelPaso

Slovakia
Seat Arona
May 6, 2024

Cons: Zavádzajúce ceny na internete realita oveľa drahšia!!!!

United Kingdom
Citroen C3
May 6, 2024

Pros: Staff were very helpful

Cons: Increased cost when collecting

Slovenia
Alfa Romeo Giulietta
May 5, 2024

Pros: All was exactly as described at on-line reservation!

Cons: We spent little more time at pick up as expected.

United Kingdom
Seat Arona
May 2, 2024

Cons: Ryainiar zmienił mi loty i musiałem dopłacić 95 € . Żenada tak się zarabia na ludziach . Nie polecam

Canada
Alfa Romeo Giulietta
April 27, 2024

Pros: Efficient,great service. No pressure

Finland
Alfa Romeo Giulietta
April 27, 2024

Pros: Warning…….do not use!!!!! It’s a big lie

Cons: Not good, stay out

Belgium
Fiat 500
April 25, 2024

Pros: Perfect

Cons: Nothing

United Kingdom
Alfa Romeo Giulietta
April 25, 2024

Pros: Nothing

Cons: Awful company just wanting to scam tourists over acceptable credit cards Car looked like it had been in war zone

United Kingdom
Nissan Qashqai
April 23, 2024

Pros: Generic car rental company

Cons: Aggressive upselling of their insurance option and trying to convince me that the cover i had taken with Discover Cars was not good enough. Will not use Delpaso ever again. Also provided me with a car i had not requested.

United Kingdom
Toyota Aygo
April 20, 2024

Pros: Staff were friendly

Cons: Nothing

United Kingdom
Citroen C3
April 16, 2024

Pros: Car was in very good condition and everything was explained during pick up of the car

Cons: Price per day for the car seat was on the higher side compare to car rental price.

United Kingdom
Toyota Aygo
April 15, 2024

Pros: Quick and efficient

Cons: Always take photos before as they will minutely inspect the car on return & charge for any small marks

United States of America (USA)
Fiat 500
April 14, 2024

Pros: The guy who dropped us off at the airport, was friendly and efficient

Cons: How the check-in staff acted together like hyenas trying to make a kill, also not caring about customer service nor retention

United Kingdom
Alfa Romeo Giulietta
April 13, 2024

Cons: Provider refused to change time of pickup after initial flight was cancelled. They insisted that we could only rent a car if we paid an excessive daily charge. This was three times the price of the initial quote from Discover cars. The company did the same to my friends who also arrived in Malaga after a delayed flight.

Canada
Nissan Qashqai
April 11, 2024

Pros: Nothing

Cons: Extra charge of 322 euros. I will never but never use their service anymore. Not even yours. Now I deal directly with Europe car or Hertz. Same price or better price than you with no fees surprise

Belgium
Fiat 500L
April 6, 2024

Pros: Everything went well, the AC of the car didn't work well though

United Kingdom
Fiat 500
April 4, 2024

Pros: Nothing

Cons: Delpaso refused my credit card and forced me to buy their excess insurance which cost more than the car rental itself. Absolute con artists. Do not use this company.

United Kingdom
Citroen C3
March 31, 2024

Pros: Nothing

Cons: As described above

Denmark
Toyota Aygo
March 28, 2024

Pros: Good service

Cons: Access to the toilet

United Kingdom
Fiat 500
March 26, 2024

Pros: Nothing, they were not friendly at all

Cons: They would not budge on taking a payment from my card ,

United Kingdom
Toyota Aygo
March 25, 2024

Pros: staff were friendly but see original comment about issue

Italy
Citroen C3
March 21, 2024

Cons: La condizione che l'auto andava ritirata contestualmente all'arrivo in aeroporto andrebbe evidenziata meglio e in prima pagina. L'auto internamente era piena di polvere e senza niente per poterla pulire.

Canada
Seat Arona
March 21, 2024

Pros: Ease. Friendly. Fast.

Cons: Was not easy to find the shuttle meeting point upon arrival.

United Kingdom
Toyota Aygo
March 16, 2024

Pros: Very efficient and fairly priced.

Cons: The car was older (46k) than most rental cars I’ve had in the past but it served our purpose just fine…

United Kingdom
Toyota Aygo
March 10, 2024

Pros: Excellent first class service

Canada
Citroen C3
March 9, 2024

Pros: Friendly. Fast

Cons: The wash room was the worst I’ve ever seen in my life.

Slovenia
Citroen C3
March 6, 2024

Cons: I would like to expose really big disadvantage, even a rip off, that the dealer have its condition to rent a car at a very day of plane arrival. In any other case, the extra fee of 80,00 € is charged.

Czech Republic
Citroen C3
March 3, 2024

Pros: Everything was perfect.

United Kingdom
Volkswagen Caddy
March 2, 2024

Pros: The person who greeted us on the car return was polite and efficient.

Cons: They demanded our arrivals flight info for the same day as the rental and, when I told them that we had arrived two days previous, they charged me €65. They were also rude. A very bad experience.

Lithuania
Seat Arona
February 29, 2024

Pros: Delpaso service was quick and efficient. Very happy about my service.

Sweden
Seat Arona
February 29, 2024

Pros: Friendly reception and the trust in me as acustomer when returning the car.

Cons: It took time for me to take pictures of all the damages on the car. Of course I should take pictures but what I mean is that no representative was with me when checking the car before leaving. When you need to check the car yourself you take pictures of all kind of damages on the car because you dont know what is acceptable buy you. I have the experience that the car rental representative together with the customer check the car and note damages before customer leaves with the car.

United Kingdom
Fiat 500
February 25, 2024

Pros: Quick!

Cons: Would not accept my barclaycard visa credit card as it said M BELLAMY instead of MARK BELLAMY ,so had to pay extra 60 euros on same card?

United Kingdom
Alfa Romeo Giulietta
February 24, 2024

Pros: Everything! Great value for money, with friendly staff and pretty straightforward meet with shuttle bus, pick-up and drop off.

Cons: Nothing!

United Kingdom
Toyota Aygo
February 22, 2024

Cons: Charged 193 euro for a scratch that I didn’t cause and believe was on the car when I picked it up in the dark so couldn’t see

Lithuania
Toyota Aygo
February 20, 2024

Pros: Pleasant suttle bus driver

Cons: Not flexible. I was forced to pay 100 euro additionally because of my name is too long and according bank policy could not be placed on a credit card.

United Kingdom
Alfa Romeo Giulietta
February 19, 2024

Pros: Nothing in particular

Cons: They managed to find some scratches on the wing mirror and missing rear wiper rubber that I hadn't managed to get photos of on collection. They decided to waive the mirror damage then decided not to because we threatened to complain about the wiper. Eventually relented again so we left 30 euros poorer for damage that was already there. Do NOT use Delpaso if you want a trouble free holiday.

Ireland
Citroen C3
February 19, 2024

Pros: Pleasant staff. Fiendly.

Cons: Having to take photos of every mark/damage on the car, this should be recorded by DelPaso in advance. Then I was almost accused of causing a very small scratch when I didn't have the photo but thankfully I had taken it. For this reason I won't use DelPaso again. Also long queue of customers waiting to be taken to the airport after drop-off, we almost missed our flight as waited over 30 minutes.

France
Toyota Aygo
February 19, 2024

Pros: Nothing

Cons: Everything

United Kingdom
Citroen C3
February 16, 2024

Cons: Being not pleasant at all as guy at the airport who literally ripped out my voucher as agent at the desk - definitely bad experience

United Kingdom
Volkswagen Caddy
February 16, 2024

Pros: Nothing

Cons: Theives. Want to robe people unless you buy full cover. The agent went out to check the car went straight to the side, rubbed his hand on the surface, and announced that the car had been damaged and that I was liable to pay 193 Euros.

United Kingdom
Volkswagen Caddy
February 14, 2024

Pros: Excellent it was you that were hawkers

United Kingdom
Alfa Romeo Giulietta
February 13, 2024

Pros: Old, used car. Needs alignment, and the gear was bad. Also, the clutch was hard.

Cons: Fast customer service

United Kingdom
Volkswagen Caddy
February 9, 2024

Pros: Nothing

Cons: No empathy. They know what airport is like with delays. In your terms and conditions there is no timescale mentioned about cancellation of booking. Delpaso mentioned 1 hour but you don’t.

France
Alfa Romeo Giulietta
February 3, 2024

Pros: Nothing

Cons: It's a scam. Don't go. I took the DiscoverCars 37€ insurance but they obliged me to take their insurance 115€. They pretext I need a credit and not a debit card for the deposit. I traveled a lot this is first time I had this problem. And in France we only have debit card that we are calling credit card .

United Kingdom
Fiat 500
February 2, 2024

Pros: Great value for money and smooth collection/return of car.

United Kingdom
Toyota Aygo
January 28, 2024

Pros: Nothing, I don't think Del Paso cares about guest satisfaction and service. The staff member was rude and aggressive. I understand they implement company policies, and may not have a say on the matter. But there are ways to do it, after all, they know they are riping people off even if they are not responsible.

Cons: DelPaso knows they don't recognise the insurance provided by discovercar: they asked to read the contract from our mobile and knew exactlly what they were looking for in the small print. They keep attracting customers via third parties and then rip them off.

Latvia
Toyota Aygo
January 27, 2024

Pros: There was shutle bus to and from the airport.

Cons: It was hard to find where we can take the car and there was undercurrent cost of 180 euros for the car that was not mentioned anything about it before.

United Kingdom
Seat Arona
January 21, 2024

Pros: The car was in a good condition, only one dent in the back. They did not push us to take out further insurance as long as I allowed them to out a block of €1500 on my credit card. This was never taken thankfully. I took my own far cheaper excess policy out just incase, but no incidents and the at was returned smoothly without extra cost.

Sweden
Toyota Aygo
January 16, 2024

Pros: Easy to find transfer and no fuzz at returning the car

Cons: Waiting time at desk was quite long but understandable.

France
Toyota Aygo
January 15, 2024

Pros: La rapidité et la simplicité

Cons: sur le coup, nous n'avions pas compris qu'ils ne nous déduisent pas ce que nous avions déjà payé par internet mais nous avons eu à faire à 2 compagnies distinctes , Discover cars et Delpaso.

Czech Republic
Seat Arona
January 14, 2024

Pros: First company i was very satisfied in long time. Well done.

Poland
Alfa Romeo Giulietta
January 12, 2024

Pros: Fast and kind service, great customer service through email, cheap and nice car

Cons: Poor documentation of the car condition

United Kingdom
Seat Arona
January 12, 2024

Cons: Very unclear about what i was signing, damaged car that they didn't note on the agreement worried they may still charge me for this though not my doing? Mouldy child care seat

United Kingdom
Citroen C3
January 11, 2024

Pros: Customer service

Cons: Nothing really, was great

United Kingdom
Toyota Aygo
January 8, 2024

Pros: Price

Cons: Some of the desk staff are abusive in Spanish. But I speak Spanish. Because I had no boarding pass from the UK I was refused my booking.

United Kingdom
Seat Arona
January 6, 2024

Pros: Great service would definitely use again and recommend

United Kingdom
Volkswagen Caddy
January 6, 2024

Pros: pick up procedure was fairly straight

Cons: Delpaso Car hire do not inspect the car at the point of pick up and this is how they fool new customers into paying repair damages. I wasn't told to what extent i should take photo evidence when picking the car or what their procedure is when assessing at the point of return. I took what i thought was reasonable photos as am not an expert in identifying car dents therefore i would have thought the inspection should have been done with Delpaso and check upon the faults identified by both parties

United Kingdom
Seat Arona
January 5, 2024

Pros: Ease of collecting and dropping the car off.

Austria
Seat Arona
January 5, 2024

Cons: Made me pay full insurance because I did not have an international driver's license. I have always hired vehicles across Europe and UK with my Australian license

United Kingdom
Seat Arona
January 5, 2024

Pros: quick to check it out when I dropped the car and easy and straightforward to drive us and our luggage to the airport terminal

Cons: I had to wait almost an hour to finalise the paperwork and handed me the key asking me to find the car among hundreds of cars in the huge parking lot. I went back to the desk twice as I could not find the car. It was around 9 pm and dark. I couldn't read all the parked cars registration numbers after a long day traveling. The cars are not parked in numbered parking spaces. The t time a young girl took the keys and brought the car from the end of the car park. Because I didn't pay full insurance

Belgium
Toyota Aygo
January 3, 2024

Pros: Quite cheap.

Cons: They are not in the airport - quite hard to find and takes a while to get there by shuttle. Also when dropping the car, long queue and couldn't get in the first 3 shuttles. Awful baby seat - used and very hard to adjust. Car quite used/abused, USB connector not working, a pitty we couldn't use the navigation via USB cable.

Switzerland
BMW 3 Series
January 2, 2024

Pros: fast and easy

Cons: 1. lack of common inspection and burden of proof is with client alone 2. car comes wet, hence taking good pictures is impaired, but crucial for return process.

Italy
Fiat Tipo STW
January 1, 2024

Pros: Nothing in particular

Cons: They charged us the extra insurance as a fee in order to allow us changing the main driver. Additionally, at the end of rent the Personnel was not helping or gentle in the pick-up.

Ireland
Alfa Romeo Giulietta
December 30, 2023

Pros: The car was fine. I had to buy their full cover and that was a blessing since the car they rented me had plenty of dings when I obtained it. I’d hate to have been accused of making those. We made zero damage but would that have mattered? I’m not sure.

Cons: High pressure tick list of reasons one doesn’t qualify to rent without the rental company’s overpriced full insurance cover.

United Kingdom
Nissan Juke
December 29, 2023

Pros: ok

Cons: contract limitations resulting in cost

Norway
Citroen C3
December 28, 2023

Cons: Inside front window need a good cleaning as well as outside. Poor visibility at times when sun was low and when humid.

United Kingdom
Citroen C3
December 19, 2023

Pros: Clear pick up instructions, greeted warmly. Process was quick and smooth.

Cons: Picked up car at night making it difficult to clearly see and record any bumps or scratches.

Belgium
Seat Arona
December 19, 2023

Pros: Quick service on pick-up.

Cons: Car had several body damages and we needed to cover ourselves by taking pictures of all damages at pick-up. There were a lot, and upon bringing back the car the lady immediately pointed out a minor scratch on the rear window viewer, which of course was the one we did not take a picture off. 98 euro of damage that we immediately got back from Discovery through the full insurance service. But a clear scam by Delpaso : I assume they try to play the same game with this car with everyone.

Finland
Seat Arona
December 18, 2023

Pros: Cheap

Cons: Warning! They were extremely rude. They were trying to make me pay for the damage on the car which was not caused by me. I proved them wrong by showing the video which I took when I rented a car. After this I told other customers who were coming to pick up cars to make sure they take video so this will not happen to them. After this the agents told me I am not allowed to take their shuttle bus to the airport because I told this to the other customers. They said I must take a taxi!

Lithuania
Citroen C3
December 17, 2023

Pros: price

Cons: they're scamming me by saying I broke a piece of plastic - you can literally see the piece is broken off in the pickup photos, but because I took it off without calling them, they say I broke it, even though it was clearly broken before pickup lol

United Kingdom
Toyota Aygo
December 15, 2023

Pros: Ease of drop off and collecion

Cons: Didn’t advise me of the damages….we had to photograph and video the car

Croatia
Citroen C3
December 11, 2023

Pros: All great

Cons: Nothing

Finland
Seat Arona
December 11, 2023

Pros: very good price

Cons: The damages of the car were not marked anywhere and I was asked to take pictures myself.

United Kingdom
Seat Arona
December 9, 2023

Pros: Lovely staff and super reasonable pricing. Everything clearly explained.

Cons: The car was clean, but in poor condition and not particularly nice to drive.

United Kingdom
Alfa Romeo Giulietta
December 4, 2023

Cons: They really shouldn’t be on your site , once you’ve used them once you’re on there hit list , you’ll not get a car until you pay over the odds insurance , different reason every time . I got an Uber instead and hired a car from yellow car

United States of America (USA)
Toyota Aygo
November 30, 2023

Cons: It cost way more than I expected. I was hit with a few of hundreds of euros for not having an “international drivers license”. I have NEVER needed this when renting a car in Europe. A total scam. The surprise fees and costs were ridiculous. The car cost four times more than the price quoted online. The rental location was not in the airport. The shuttle bus was not easy to find. some of the people working there did not seem to care very much. The car needed washer fluid, wasn’t fully cleaned.

United States of America (USA)
Toyota Aygo
November 29, 2023

Pros: Friendly Customer Service

Cons: I was expecting an Automatic transmission car and the car was both automatic and manual transmission. It was a little confusing at first.

Denmark
Fiat Panda
November 29, 2023

Pros: Quick and easy.

United Kingdom
Citroen C3
November 22, 2023

Pros: Friendly & efficient

Cons: Nothing of note

United Kingdom
Citroen C3
November 20, 2023

Pros: Good car at low price

Cons: Off airport is a bit fiddly, but OK

United Kingdom
Seat Arona
November 18, 2023

Pros: Efficient, low cost

Cons: The car would not show the sat nav or boot up the display screen. As the agent was coming to the car it started but no investigation took place. It worked for one trip then would not boot up.

United Kingdom
Alfa Romeo Giulietta
November 15, 2023

Pros: Very friendly staff

Cons: The car was quite bumped and scratched

Ireland
Nissan Qashqai
November 15, 2023

Pros: Nothing

Cons: Very rude staff on return. I was told 'this is going to get very expensive for you' horrible experience

Canada
Citroen C3
November 14, 2023

Cons: They squeezed our pockets involving the fact that our driving license is not "international".

United Kingdom
Toyota Aygo
November 14, 2023

Pros: I didn't, they were a disgrace

Cons: Their reluctance to accept my credit card unless I purchased their insurance.

Sweden
Toyota Aygo
November 12, 2023

Pros: There was no unnecessary push for any extra services like full insurance etc. during the pickup. At delivery, the representative didn't try to "find" any non-existent damages since I had not bought the full insurance from them (I had been a bit worried about it). The check was thorough but efficient.

Cons: The condition of the car was not "up to the mark". Even though the km reading was just about 57000 kms, the car felt very worn out and quite difficult to drive. I've been driving manual cars for about 30 years, this one was one of the hardest. The cluck was misaligned or totally worn out. The 1st gear would engage almost at full release of the clutch. This made it quite hard to control the vehicle at the signal stops and starting up on slopes. There were many cosmetic damages to the vehicle body

United Kingdom
Toyota Aygo
November 10, 2023

Pros: Was very easy to find. Everything went smooth without any issues

United Kingdom
Citroen C3
November 7, 2023

Pros: ABSOLUTELY NOTHING

Cons: EVERYTHING

Belgium
Seat Arona
November 6, 2023

Pros: Alles was in orde.

Cons: Alleen houden ze toch extra geld opzij van je kaart terwijl ik een full assurance had genomen bij discover cars. Als er iets gebeurd moet je het terug eisen bij discover cars. En het terugbrengen naar de luchthaven was met een chauffeur die naar niets keek en iedereen op de baan opzij duwde. Was niet verantwoord

Lithuania
Toyota Aygo
November 5, 2023

Pros: Convienent location, freindly staff

Cons: Wasting time and being questioned for the details from the registration form, additional time reservation for dropping off the car, wasting time for checking the car defects which were made even before I picked up the car

Ireland
Toyota Aygo
November 5, 2023

Pros: Quick, efficient and always friendly

Canada
Alfa Romeo Giulietta
November 5, 2023

Pros: Airport pick up and drop off was efficient

Cons: The car came with a number of dents and scrapes... one large enough to make me consider refusing the car... the most disturbing part was the agent refused to participate in the normal car inspection before I took the car out... he said "just take pictures and videos of any damaged areas before you leave" ... to make matters worse the car was kept in a dark corner of the lot and the Inspection area was very poorly lit... This agency clearly has a scam element to the operation...

United Kingdom
Seat Ibiza
November 5, 2023

Cons: Total con artists. As for the reasons mentioned above you should not rent a car from these people

United Kingdom
Toyota Aygo
November 4, 2023

Pros: Not a lot wouldn’t use this company or the agent

Cons: Had to pay the extra insurance or they wouldn’t hire me the car, at 23.45 at night didn’t have any other options but to pay the extra insurance.

United States of America (USA)
Fiat Panda
November 4, 2023

Cons: They required an extra 160euro charge for insurance.

United Kingdom
Toyota Aygo
November 3, 2023

Pros: They are near the airport

Cons: They operate an insurance policy that verges on systematic fraud. Having lured u with the cheap rental, they tried to sell a 100 euro insurance policy for 4 day booking. I declined, and they sharply told me to check very carefully for scratches as the £30 policy doesn't cover them. They made zero effort to look at the car and agree on scratches. I photographed but missed a scuff on the wing mirror. Result 98E charge. I'm convinced the scuff wasn't a new one and has been there for ages. Crooks!

France
Toyota Aygo
November 3, 2023

Pros: J'ai réservé une voiture via votre site internet "Discovercars.com" pour la période du 26 octobre au 2 novembre 2023. J'ai versé un acompte de 12.67 €. La récupération de la voiture devait se faire à 12h00 à l'agence de location de voitures Delpaso de Malaga (Espagne) après un trajet en navette de l'aéroport jusqu'à l'agence de location. Avant 12h00 j'étais au point de rencontre précisé sur le voucher, à côté du passage piéton. Or, c'était une mauvaise indication,

United Kingdom
Fiat 500
November 3, 2023

Cons: They operate a weird scam so if the name on your credit card does not precisely match that on your passport, they refuse to rent to you at the favourable price you were attracted to. Avoid like the plague.

United Kingdom
Seat Ibiza
November 2, 2023

Pros: Speed and clean car

Cons: Tyre warning came on as we left, clutch was sticking and hard to get in gear too. Location a challenge on dropping off as down an industrial area - however very close to airport

Poland
Alfa Romeo Giulietta
November 2, 2023

Pros: Overall experience, price.

Latvia
Alfa Romeo Giulietta
November 1, 2023

Cons: I would suggest to have parking sensors on rental cars

Estonia
Alfa Romeo Giulietta
October 31, 2023

Pros: Efficiency of the car rental agents

Cons: car was slightly worn out. Windscreen wiper was broken

United Kingdom
Toyota Aygo
October 31, 2023

Pros: Helpful staff when we needed it Great overall service

France
Alfa Romeo Giulietta
October 30, 2023

Pros: Nothing with Delpaso

Cons: They stole me 115 +40€ and thé car was an old Nissan Juke With 55000 kms

United Kingdom
Seat Arona
October 29, 2023

Pros: Nothing

Cons: Rude staff .we didn't get the car because my middle name was not on the credit. card.how meny of you have it on?

Poland
Alfa Romeo Giulietta
October 27, 2023

Pros: The car rental process went very smoothly

United Kingdom
Alfa Romeo Giulietta
October 25, 2023

Pros: Abused behavier and bullied treatment from the two girls at Malaga desk.

United Kingdom
Alfa Romeo Giulietta
October 25, 2023

Pros: ***DO NOT RENT WITH THESE*** It wasn’t the car I ordered. And the Qashqai I was provided with had major scratches all over it.

Cons: ***DO NOT RENT WITH THESE*** They charged me an extra ‘cover’ which was 3 times the initial rental charge. And I had already paid the ‘full cover’ with Discover Cars. The man at the desk was unhelpful and unsympathetic, and laughed when I explained this to him. Disgusting

Latvia
Citroen C3
October 23, 2023

Pros: Everything was exactly like was explained when pick up the car.

Cons: Only one moment, but i believe it was accidentally, in the car windscreen cleaning liquid tank was completely empty.

Spain
Seat Arona
October 23, 2023

Pros: Correcto en general sin nada a destacar

Cons: Coche de reducida potencia, no acorde a tiempos actuales. En subidas nefasto, no daba más el acelerador. Imposible llegar a 100 km/ h. El seguro extra contratado con discovers, no sirve para del paso y querían que contratara adicionalmente con ellos

United States of America (USA)
Fiat 500L
October 21, 2023

Cons: Finding the shuttle

United Kingdom
Citroen C3
October 21, 2023

Pros: Terrible. I took cars for rent many times. They charge us for something they didn't had proof was our fault. Nobody told us we need to have proof of scratches as company don't have them in records. So they charge us for small scratch we didn't notice

Cons: Never again. They charge for something they not sure when it happend

United Kingdom
Alfa Romeo Giulietta
October 20, 2023

Cons: For some strange reason they don’t give you any damage report on the car we arrive at 8 pm when it’s dark. We do our best to take photos of the damage that we can see but very difficult. This is clearly designed to catch people out so that you can then have to pay a large amount of money for damage it was probably already there. If you are picking up a car drive it to an area that is very well lit and spend a good 20 minutes, looking for every single scratch my new dance scratch to the wheel

United Kingdom
Fiat Panda
October 19, 2023

Pros: Car was good. Depot easy to find.

Cons: Feels like a trick to deny your booking based on name on card, could have just changed the name on the booking

Sweden
Fiat Tipo STW
October 19, 2023

Cons: Not good, I didn’t get the full insurance due to the fact I didn’t arrive by air (even though my family did)

United Kingdom
Seat Arona
October 19, 2023

Pros: Pick up and drop off ok

Cons: They have a scheme going on where if your name on your credit card isn’t exactly the same as your passport then it can’t be taken. Eg. My full name is Kyle Russell but my credit card says K Russell. The one bank card that has my full name was a debit card which they do not accept so despite calling discover cars who said they are happy to ignore the small print but the Delpaso people would not accept it and only offered the solution to pay their full excess of another €160 to get more money.

Romania
Alfa Romeo Giulietta
October 19, 2023

Pros: Everything was quick and clear at DelPaso but you have to agree with them a common policy with regards to the insurance. On one side you sell an insurance during the car rent process and on the other side they try to sell you another insurace during the car pick up process. It seems that DelPaso insurance is better than yours as if you purchase theirs then the cash deposit is not required anymore. Overall the process was smooth and they weren’t pushy with their insurance. Thanks!

Canada
Citroen C3
October 19, 2023

Pros: Efficient and quick.

Cons: Distance from Arrivals terminal, difficulty in spotting its representatives there.

United Kingdom
Nissan Juke
October 18, 2023

Pros: Smooth and efficient

Cons: Nothing

United Kingdom
Toyota Aygo
October 18, 2023

Cons: Long wait to pick up car. Car windscreen was filthy had a job to see out had to stop and clean it.brake pads were worn down on front of car started grinding after a few days

United Kingdom
Citroen C3
October 18, 2023

Pros: The gentleman I dropped off the car with was much nicer than the girl I picked up from.

Cons: The customer service experience was incredibly disappointing. The lady assisting us was exceptionally rude, displaying impatience and a short temper throughout our interaction. I expressed my dissatisfaction with her behavior when inquiring about vehicle insurance. Upon returning the car, we intentionally avoided dealing with her again. It was evident that she was keen on having us return the car to her, making us question her motives. Fortunately, her colleagues provided outstanding and helpful

Italy
Seat Arona
October 17, 2023

Pros: Loves it! The staff was very friendly and helpful. The car they gave us was slightly bigger than requested but was new and very comfortable.

United Kingdom
Fiat 500
October 16, 2023

Pros: Efficient and prompt service

Austria
Toyota Aygo
October 16, 2023

Cons: No debit cards, therefore 120 euro extra instead of the diposit.

United Kingdom
Citroen C3
October 16, 2023

Pros: Great price, easy pick up and drop off. Good car

United Kingdom
Fiat Panda
October 16, 2023

Pros: N/a

Cons: Challenged about insurance cover ( fully comp pre purchased in uk) and tried to sell €200 of insurance I didn’t need

Switzerland
Fiat 500
October 15, 2023

Pros: Quick, efficient and friendly staff.

Cons: On the booking site it states that full coverage is included when renting the car, but actually it is not, so I paid 3 times the price in the end. I booked over an external booking enginge - discovery car rental and ended up paying 3 times as much once I added the full coverage insurance I wanted at the desk. on the booking site it statet and i added full insurance, but this is just confusing and in the end I have no clue what i paid for. Probabelly better to book direct over delpaso!

United Kingdom
Alfa Romeo Giulietta
October 15, 2023

Pros: Nothing

Cons: How they forced me to take their insurance after refusing to accept my credit card because my full name wasn't spelt out on the card

United Kingdom
Toyota Aygo
October 13, 2023

Pros: Efficient, friendly, clear and concise

Cons: Dirty vechicle

United Kingdom
Toyota Aygo
October 13, 2023

Pros: We have used them a couple of times and they have been very helpful. Once when our flight was delayed they waited till 2am in the morning - absolutely excellent service

Cons: Nothing

Ireland
Toyota Aygo
October 13, 2023

Pros: Friendly and well organised

Cons: Lengthy collection process

United Kingdom
Volkswagen Caddy
October 13, 2023

Cons: Refusing discovery car insurance, literally blackmailing me into taking out their extra insurance. Rude, blaming discovery car for all the problems.

Spain
Toyota Aygo
October 5, 2023

Pros: nad

Cons: el trato, la atención, poca empatía, poca actitud de solucionar las cosas. Un curso de att al cliente y gestión de quejas les hace falta como el comer

United Kingdom
Seat Arona
September 28, 2023

Pros: Nothing

Cons: WARNING - THEY MAKE THEIR MONEY BY SCAMMING PEOPLE INTO PAYING THEIR OVERPRICED INSURANCE FOR A FULL LAUNDRY LIST OF IRRELEVANT RULES. e.g. credit card needs to have full name written on it so initial and last name isn't sufficient but if you have a long name they would apparently accept a shortened version... sure.... IF THEY DON'T GET YOU WITH THESE THEY WILL FIND SOMETHING WRONG WITH THE CAR AT TIME OF DROP OFF FOR YOU TO PAY UP WHEN RETUNING THE CAR.

United Kingdom
Citroen C3
September 27, 2023

Pros: People at the shuttle service. Very professional.

Cons: Felt bullied to buy Delpaso car insurance. Gave me a blank paper with damages on the car and said, 'do the pictures and videos yourself' . Car full of little bumps at pick up can be easily challenged by Elpaso at drop off and you need to defend every bump done previously with footages, you can lose your deposit and an hour of your life in you don't buy their insurance not offered by Discoverycars. I felt trapped and i had to buy insurance.

United Kingdom
Seat Arona
September 26, 2023

Pros: Clean new car

Cons: Massive pressure sales and fear tactics for insurance. Price just kept going up and up and up. What started at £77 ended over £200

United Kingdom
Toyota Aygo
September 22, 2023

Pros: friendly and efficient

Cons: Hard sales and uninformed about the isurance

United Kingdom
Seat Ibiza
September 22, 2023

Pros: Nothing. They were unfriendly, unwelcoming and only interested in frightening you into taking additional insurance

Cons: Everything. The worst rental experience I’ve had

United Kingdom
Alfa Romeo Giulietta
September 20, 2023

Pros: Transfers

Cons: No flexibility or understanding of the problem!

United Kingdom
Seat Ibiza
September 19, 2023

Pros: All details recorded in full. They were not pushy in trying to sell extra insurance etc

Cons: Nothing

Belgium
Volkswagen Caddy
September 17, 2023

Pros: Very cheap hire fee. But it comes immediately clear why. --- start of negative review because of a lack of space --- Would definitely not hire here again. First of all I eventually didn't rent the car I ordered because of the many extra fees needed to be payed in order to get the car 1. They ask for an absured amount to cover the deposit fee (1660 euros) 2. When arriving I tried to pay with a pre Paid master card. They said it was only possible to pay with a credid without limit

Cons: A few minutes later of trying they told me eventually that it was possible if I paid an ADDITIONAL 300 EUROS which I thought was outrageous because I'm already paying a deposit of 1660. When reading reviews on trust pilot it became clear many people had to pay an additional 300 euros on top of the deposit for reasons they thought where unfair. So if you don't want any unpleasant surprises I recommend not hiring here!!! I only lost the service fee of 13 euros to discover cars.

United Kingdom
Fiat Panda
September 15, 2023

Pros: The car was well presented and as expected

Cons: Delpaso were inflexible about our late pick up. They cancelled the booking even though they had been made aware of the delay and the terms and conditions did not specify cancellation in the event of delayed pickup. They then would only reinstate the booking if we took their insurance product - we didn’t require this as we had an insurance product that covered any excess. We had to agree because we had no other option. This was a simple case of privateering.

Netherlands
Nissan Juke
September 11, 2023

Pros: Easy drop off and shutlle service to airport

Cons: Scam of selling full coverage at pick up, riducullous

Hungary
Fiat Panda
September 8, 2023

Pros: Quick, polite

Cons: The deposit was not released so far, please release it

Canada
Seat Ibiza
September 4, 2023

Pros: Del Paso Personel

Finland
Nissan Qashqai
September 3, 2023

Pros: Never again using Del Paso! Be aware that they will find a way to charge you for the scratches and marks that the car already has and that it is impossible to take enough pictures to prove them wrong. The car we received was also much smaller than the one we had originally booked.

United Kingdom
Fiat Panda
September 2, 2023

Pros: Nothing

Cons: Nothing

United Kingdom
Nissan Juke
August 28, 2023

Pros: The staff were pleasant

Cons: The fact I had to take the extra insurance and they gave me a wreck of a car. If I hadn't taken full insurance I would have been on all day taking photos of the damage as I picked it up

Denmark
Fiat Panda
August 26, 2023

Pros: Friendly and efficient staff.

Cons: "Bait and switch" with the pricing. In the small print, it says you must pay with a visa credit card that has a 4 digit pin number. Not a debit card. This is clever since no one is going to cancel when they're about to check out the car. I probably won't use Delpaso again for this reason. I could find same value at the airport. Discoverycars should not have the hidden gotchas with pricing. I'm less likely to use Discoverycars due to lack of transparency and having these cos on website

United Kingdom
VW Transporter
August 25, 2023

Pros: Easy and smooth process

Cons: Had to get a shuttle bus but was still a smooth process. Also they don't document the condition of the car and it's up to me to take pictures of any damage upon pickup before driving it off.

United Kingdom
Nissan Qashqai
August 24, 2023

Pros: Shuttle service was prompt

Cons: Found Delpaso to be very poor, additional charge at pick up which was not clear in t&cs, tried to give us much smaller car than ordered, then replacement was high mileage and poor condition, then charged for preexisting scratch - €193!!! Would advise anyone to avoid at all costs!

United Kingdom
Nissan Juke
August 24, 2023

Pros: Terrible service. Rude staff. Aggressive and abrupt when challenged or questioned. No customer service skills - make little effort to explain details.

Cons: Zero. They don’t care! My credit card isn’t valid when I say “no” extra insurance / I’ll leave a deposit, but when I’m bullied into extra insurance ( despite already having paid full insurance with discover cars) my credit card is suddenly valid?. Lots of comments to other staff colleagues in their native language so I cannot understand what is being said. I would not endorse this company or their rude ignorant and bullying staff to anybody. They just don’t care and just want to charge for extra

Switzerland
Nissan Juke
August 22, 2023

Pros: Car was in good condition and not much waiting time

Cons: Aggressiv driver and dangerous driving stile in shuttle bus. No instruction of hired car. They wanted to sell me additional insurance. Had to document scratches, damages by myself and when giving back he showed me each damage. Without foto report I would have had a problem. Not customer friendly approach.

United Kingdom
Fiat 500 Cabrio
August 22, 2023

Pros: Nothing

Cons: See initial comments, avoid at all cost

United States of America (USA)
Toyota Aygo
August 17, 2023

Pros: First agent was super nice and helpful.

Cons: Very difficult to find the location to return the vehicle. Car didn’t have much power for a mountainous area (which is most of the country). Car’s night illumination was poor.

Israel
Nissan Qashqai
August 15, 2023

Pros: Fast service

Cons: old car with many scratches and they charged me additional 50 Euros for arriving at 23h30 even though they are opened at this time

United Kingdom
Nissan Juke
August 15, 2023

Cons: The man on the desk who was rude and seemed desperate to find something wrong with the car

Belgium
Seat Ibiza
August 14, 2023

Cons: Something was wrong with the engine and we had to change the car which meant we lost half a day of our leave.

United Kingdom
Volkswagen Touran
August 14, 2023

Pros: Brakes were grinding badly the whole trip.

Cons: Scam to get an insurance excess, which I had to pay for on a credit card they'd just rejected as not suitable for the actual booking. Waited 30 minutes at drok off for a shuttle which made airport very stressful

United Kingdom
Volkswagen Touran
August 12, 2023

Pros: Friendly

Cons: Nothing

United Kingdom
VW Transporter
August 11, 2023

Pros: Car fine

Cons: Bordering on a scam to wriggle out of accepting Discover cars insurance so force to but there insurance as well, which is expensive, be ready for up to 200 euros more for a week on top, I'd prob say move on and book elsewhere.

United Kingdom
Seat Ibiza
August 11, 2023

Pros: Drop off was efficient.

Cons: Negative experience on pickup. They had us over a barrel! I have checked booking conditions there is nothing I can find about booking two cars under my name. I can't find that it's a condition to take out additional coverage either. Using a credit card is archaic! Lack of transportation from airport to Delpaso rental. Took around an hour. Difficult to find Delpaso rep at airport.

Romania
Volkswagen Touran
August 8, 2023

Pros: The process was very good

Cons: They was flexible if you need to add an extra day of rental or of need a cancel a rental.

United Kingdom
Seat Ibiza
August 7, 2023

Pros: The agents seemed friendly.

Cons: They were ready to take extra money off you. All the people around me picking up a car had a similar problem. I believe they all well trained in this. For the money I paid I could have used a well known rental company in the airport terminal. Instead of one far away from the terminal.

Denmark
Nissan Qashqai
August 3, 2023

Pros: Nice car

Cons: Extremely bad service

Italy
Seat Ibiza
August 3, 2023

Pros: Everything

Cons: Location of the pickup might be improved The choices for Insurance and covering could be clearer

United Kingdom
Seat Ibiza
August 2, 2023

Pros: Car drop off was pleasant and painless.

Cons: Once they realise you're not paying the daily car insurance with them they fabricate charges. Later than you booked for, €60 charge. Delay caused by baggage handling at Gatwick. At 1am you're not going to find another car at short notice. 20 years ago this was normal practice. In this day and age, totally unacceptable. Be careful !!!

United States of America (USA)
Fiat Panda
July 31, 2023

Pros: Helpful and insured a rental became available in spite of the obstacles (international license).

Cons: Additional fees charged and poor GPs unit

United Kingdom
VW Transporter
July 30, 2023

Pros: The fact I was clearly not the only person experiencing poor customer service whilst on-site

Cons: Complete rip off. Was informed upon arrival that the price I was quoted required a £1,600 deposit, however this option could not be chosen as my bank card did not have my full name written on the front, only my title and initials, meaning surprise surprise I could only take the full cover at an additional cost of £250 using the card without my full name on it???? Will never use this company again

United Kingdom
Toyota Aygo
July 24, 2023

Pros: Hassle free. Great customer service.

United Kingdom
Seat Ibiza
July 23, 2023

Pros: They spoke English well which was helpful

Cons: They refused to rent me the car because my credit card was printed by my bank as Mr F Lastname instead of having a full first name, your company was totally uncontactable for assistance, but unsurprisingly by paying them a bunch of extra money I could still get the rental.

Ireland
Volkswagen Touran
July 20, 2023

Pros: Nothing, This hire company are fraudsters and looking for any opportunity to charge for damages that dont exist. When droping the car back they were pointing out scratches to the car and asking me if I had proof that this was there before the hire. Which I did, so no charge. You think they had there own records. When I get home I get an email saying the clutch was burnt out (after only 150km of use!) and they fraudulently took funds from my card for €780 .

Cons: Everything, total cowboy outfit and I would urge everyone to keep away

Ireland
Nissan Juke
July 14, 2023

Cons: I was charged almost €200 for a pre-existing small scratch. Frankly amounts to little more than extortion. It was really just a shakedown, a way of gouging more money out of customers.

Belgium
Fiat Panda
July 13, 2023

Pros: The car was clean

Cons: I was forced to choose between an additional insurance at 160€ or a deposit of 1400€, given the comments of del paso, I find it shameful that you still recommend them on your platform, I felt scammed, being with a 1 year old baby, I didn't really have the choice to pay these extra 160€! And I'm not the only one to have been taken in, the employees are unpleasant and don't want to hear or understand anything, I'll never go through you again, if it's to have this result!

Germany
Fiat Panda
July 11, 2023

Pros: Quick, convenient, easy

Cons: The description of the way out of airport was a little bit confused, because it's not 100 meter on the left side. It's 50 meters straight on behind the bus station.

United Kingdom
Nissan Juke
July 5, 2023

Pros: Service was no where near good enough. Once it was known that I wasn’t paying additional insurance, I was given keys, told to take pictures myself of any damage, had to find car myself, it was dirty inside and outside, blocked in by other cars and hard to get out and was set up in German so couldn’t understand warnings of needing service in 500km and other things that came up on the dash. Managed to sort myself after 5 days. Really poor car considering it should be presented clean

Cons: Pick up from airport and friendly person on return of vehicle

Denmark
Fiat Panda
July 3, 2023

Cons: Staff too busy and not serviceminded

Spain
Toyota Aygo
July 1, 2023

Pros: Kind efficient staff

Cons: Instruccions in Spanish would be lovely as Spanish people also rent cars.

United Kingdom
Nissan Juke
June 30, 2023

Pros: Absolutely nothing

Cons: I have written Delpaso cars with a long list of complaints. Is there some way of sending this to you? Delpaso draws customers in with cheap upfront rentals but they then systematically overcharge you on return for defcts that were already existing. They refused to refund us for a broken child seat and then massively charged us for a very minor scratch that we failed to record properly at the commencement. The customer service was appalling. They shouted and gesticulated at us, etc.

United Kingdom
Fiat Panda
June 27, 2023

Pros: there were many workers at the desk, there was no queue

United Kingdom
Seat Ibiza
June 26, 2023

Pros: The car provided

Cons: The staff members assisting.

United Kingdom
Fiat Panda
June 19, 2023

Pros: Car was cheap

Cons: Insisted on international driving licence or pay for their overpriced insurance. And I already have excess insurance. On trustpilot they have 55% terrible reviews with similar stories of ripoffs at the counter.

Hungary
Seat Ibiza
June 15, 2023

Cons: The employees not nice. They work like insensitive robots. The atmosphere in the office is a bit chaotic

Belgium
Fiat Panda
June 14, 2023

Pros: Fast service

United Kingdom
Seat Ibiza
June 12, 2023

Pros: Great company would recommend and will use again.

United Kingdom
Fiat 500L
June 10, 2023

Pros: Deloso we’re great

United Kingdom
Nissan Juke
June 9, 2023

Pros: Very convenient location

Cons: Provided a car with several areas of very minor damage. They asked me to take photos or make video of any damage - but it was dark when I picked up the car. The car was in absolutely no incidents on my trip, On return they made big issue of one very small area / scrape - and said if I ever hire from them again I must take out theIr full insurance. I felt as though I had been ‘set up’ or picked on for not taking their expensive full cover insurance.

Ireland
Audi A3 Cabrio
June 8, 2023

Pros: Really excellent value for money

United Kingdom
Fiat Panda
June 8, 2023

Cons: When I arrived, I was told I could not hire the car without my full name on my credit card. I have 4 credit cards and my friend did too and not a single one includes my full first name. They wanted to charge me 90 Euro as an "alternative" to not having a card with my full name on. They were rude, unhelpful, and unsympathetic. We ended up leaving and going elsewhere. It honestly just feels like a scam.

Italy
Fiat 500L
June 5, 2023

Cons: Old car not in good conditions

France
Seat Ibiza
June 3, 2023

Pros: la navette le sérieux du personnels rendu de la voiture sans visite sans caution

Cons: la voiture ,aucune puissance en montagne le contrat de location , pas trop d'explications avec un problème avec la caution , j ai du prendre la formule sans caution ave assurance , bien ou pas bien,

United Kingdom
Seat Ibiza
May 30, 2023

Pros: The best we've ever experienced

Cons: Nothing

United Kingdom
Seat Ibiza
May 30, 2023

Pros: The staff at the reception were very nice and transparent about the service!

Cons: The airport contact person was hard to spot!

Netherlands
Fiat Panda
May 30, 2023

Pros: The efficiancy

Cons: A noise in the car

United Kingdom
Nissan Qashqai
May 29, 2023

Pros: Shuttle service so quick.

Norway
Nissan Juke
May 27, 2023

Pros: ok

Cons: True honesty.

United Kingdom
Nissan Qashqai
May 25, 2023

Pros: Nothing

Cons: Everything it's a poor organisation

Norway
Fiat 500L
May 24, 2023

Pros: Dropping off the car went realy fast and easy.

Cons: You need to plan longer time at the deskt by picking up the car in comparison to other rental companies. The car I was offered had just to many scratches on the out side and some broken part inside the car. I hade to by FULL insurance from the rental company to avoid be blamed for some of them after dropping of the car. The way agen told med to check the car very good and take as many photos as necesary told me that they will find a "new" scratch or dot on the car and charge me for couple 100EUR

Australia
Seat Ibiza
May 17, 2023

Pros: Very easy to deal with

Cons: Long way from airport. Int drivers license issue, but not their fault, that’s on Discover Cars

Ireland
Nissan Juke
May 15, 2023

Pros: Delpaso made it easy to get the car and to return it with no surprises, do recommend them to anyone considering to use their services.

Cons: Worry free, great company, great service and will definitely use them again.

Canada
Toyota Aygo
May 15, 2023

Pros: Car ran fine and was fuel efficient. Rental agent was apologetic (see negative comments) and offered an upgrade but I didn't really need it

Cons: The added costs for arrival after 2300 and the extra "full insurance" cost because an e-copy of my IDL was not acceptable. Finding the pick up point was also a challenge at night and required several phone calls

United Kingdom
Nissan Juke
May 15, 2023

Pros: Agents efficient, waiting time was average.

Cons: Once they new we were not taking the extra excess insurance they lost interest. They pointed in the general direction of where the car was parked, we had to find it in the dark, they would not tell us about any damage on the car, we had to drive it around into the light and take pictures and videos ourselves. I have never picked up a rental car where the damage to the car is not pointed out to you before you drive away. The car had not ben cleaned, inside or out!

United Kingdom
Seat Ibiza
May 13, 2023

Cons: Pushed insurance cover did not want to take credit card even offered bank card with my full name on it

Hungary
Nissan Juke
May 10, 2023

Pros: The transfer and the service was fast.

Cons: They tried to sell their own insurance and told that my full insurance is good for nothing. It was a bit stressful. They didn't help me to check and record the cars condition ( damages etc... )during the pick up. I had to do it by myself.

Netherlands
Fiat 500L
May 9, 2023

Pros: Bad drivable and damaged car. Engine does not perform and no power. Damaged tires (dangerous) etc….

Cons: All damages not marked on form and you have to give evidence with pictures it was not your damage but tour precessor. Not a way to do business

Slovakia
Toyota Aygo
May 9, 2023

Pros: price, friendly staff

Cons: high prices for participation, if something happened

United Kingdom
Seat Ibiza
May 9, 2023

Pros: Quick and efficient check in,

Cons: Ended up paying 120€ extra for 'all inclusive insurance cover

United Kingdom
Nissan Juke
May 8, 2023

Pros: Close to airport. Good quality cars

Cons: Inflexibility

United Kingdom
Fiat Panda
May 8, 2023

Pros: not too long to wait, very efficient staff, friendly and helpful.

Cons: We got told to take photos of the car but then on taking the car back they asked for a video. would be nice have known on pick up of the vehicle.

Netherlands
Nissan Juke
May 7, 2023

Pros: Did not have to wait long and fast paperwork, will be back here for sure

United Kingdom
Nissan Juke
May 6, 2023

Pros: Polite, friendly and efficient.

Cons: Their comprehensive insurance charge was £20 a day if u wanted it

United States of America (USA)
Fiat Panda
May 5, 2023

Pros: Easy pick up & drop off

Cons: No shuttle pick up signage to find the pick up location at the airport

Netherlands
Nissan Juke
May 4, 2023

Pros: Facility to select and pick up car,

Cons: Not many variety of vehicles, not properly cleaned (mainly outside) some additional (hidden) costs for insurance

Ireland
BMW 3 Series
May 1, 2023

Pros: The premium car was old, if I was renting in another European country for a premium car I’d pay the same but would have a much newer car.

United Kingdom
Fiat 500L
April 29, 2023

Pros: Good sized/spec'd car.

Cons: Generally negative attitude from Del Paso due to renting via a third-party website. Slow process picking up the car ('VIP' desk for people who had rented through El Paso was not usable by people who hadn't) They attempted to psych me into buying their full insurance when I'd already bought fully comp online. The worst part: they tried to pin existing car damage on me when I returned the car.

United Kingdom
Fiat Panda
April 28, 2023

Pros: Very helpful when we left a car in the courtesy bus

United Kingdom
Ford Focus
April 24, 2023

Pros: Not a lot

Cons: Just seemed a very cheap operation

Bulgaria
Seat Ibiza
April 22, 2023

Pros: Speed service.

Cons: Some troubles to discover representative. They attempted to sell us additional cover for 126 Euro for the car.

United Kingdom
Ford Focus
April 22, 2023

Pros: Decent car

Cons: The check in process took forever, there were staff sitting idle on other desks (for ‘direct DelPaso bookings’) but refused to help customers queuing up. Also I was told I need to have a flight boarding pass showing I have arrived the same day, else I can’t get a car (which wasn’t made clear at the time of booking). Then they changed their mind and said I could have the car at double the price. Pure extortion

United Kingdom
Nissan Juke
April 19, 2023

Pros: The shuttle bus was the only thing they allowed us to do.

Cons: When we arrived the car company refused to give us the car as my credit card said ‘’M Power’ instead of ‘Matt Power’. Despite having multiple forms of identity. I’ve never in my life encountered this issue nor such blatant unreasonableness. We thus lost our deposit. I will NEVER use discovercars or Delpaso again.

United Kingdom
Seat Ibiza
April 19, 2023

Cons: They take advantage about the Credit/Debit card misunderstanding and give you a much bigger price than initially booked. What can you do, start searching around for another deal?

United Kingdom
Nissan Juke
April 17, 2023

Pros: Nothing

Cons: DelPaso are a con. They are clearly incentivised on the up-sell of fully comprehensive insurance cover. They will find any reason to tell you your policy has been void and the only way to continue with the hire is to purchase the additional cover, this doubles the cost of the hire. Absolutely disgusting underhand tactics that I would not expect in this era.

Canada
Fiat Panda
April 17, 2023

Pros: Everything

Cons: Nothing

United Kingdom
Nissan Juke
April 16, 2023

Pros: It was 'fine' but not great.

Cons: Need to make it MUCH easier to find the shuttle to pick up the car; why not include on your website downloadable small maps of a) the location of the shuttle at Malaga airport and then b) the location of the drop off point for returning the car?

United Kingdom
Seat Ibiza
April 16, 2023

Pros: More helpful and understanding needed from service at the desk.

Cons: Payment unexpected due to no accept debit card only credit cards when I arrived to pick up the car! This info was at the end of email sent by this company and wrote with small letters. No one explains before! When I was paying my fee by debit card which was accept!!! I did not was aware and surprise of paying extra because I do not have any credit cards! Also when we arrived to drop the car earlie Morning On 15th April we need to wait long front of the gate as only one person was working !!!

United Kingdom
Ford Focus
April 16, 2023

Pros: The car had a lot of damage to it had to take lots of photos and a video before I left the car park

Denmark
Ford Focus STW
April 14, 2023

Pros: The pic up from the airport.

Cons: Everything - Never again

United Kingdom
Nissan Juke
April 14, 2023

Pros: Nothing

Cons: These guys are scammers and you should not be using them They trick u into taking photos at start and if u miss anything they charge you 200 euros plus for work in their workshop that costs them nothing You should not be using them

United Kingdom
Seat Ibiza
April 12, 2023

Pros: Very nice staff, helpful. Very smooth and quick process

Ireland
Fiat Panda
April 11, 2023

Pros: Polite but blamed DiscoverCars.com for having to take additional £200 insurance.

Cons: Inflexibility.

United Kingdom
Fiat Panda
April 11, 2023

Pros: It was quick and easy. The representative was v efficient

Cons: That i had to pay a second wavier

Czech Republic
Fiat Panda
April 10, 2023

Cons: You need to pick up the car the same day you arrive no matter when you make you reservation for.

Norway
Fiat 500L
April 10, 2023

Pros: Quick and expedient service. Full coverage. Little hassle

Cons: Finding the shuttle at the airport

United Kingdom
Nissan Qashqai
April 10, 2023

Cons: We didn’t have the credit card for the main driver on the booking but had credit card for another person which was in fact to be changed as a main driver. However this was not possible and we lost the booking and when asking about our options we were offered a huge price to pay - just as if we had no booking. Not recommending these agents if you are looking for a customer service oriented one.

United Kingdom
Ford Focus
April 8, 2023

Cons: Trying to sell what looked like extra insurance.

United Kingdom
Toyota Aygo
April 8, 2023

Pros: Fast and efficient collection and return, no pressure to buy additional insurance

Cons: Needs clearer directions to the minibus shuttle point

Netherlands
Fiat 500L
April 6, 2023

Pros: nothing

Cons: fraudulues company

United Kingdom
Ford Focus
April 5, 2023

Pros: efficient and helpful staff

Cons: queue to pick up the car

United Kingdom
Fiat Panda
April 4, 2023

Pros: Quick drop off

Cons: No guidance on car equipment. They were more interested in getting extra money out of me.

United Kingdom
Seat Ibiza
April 4, 2023

Pros: Excellent customer service, good level of detail given

United Kingdom
Seat Ibiza
April 3, 2023

Pros: Close to the airport, quick shuttle service

United Kingdom
Fiat Panda
March 30, 2023

Pros: the staff and facilities were excellent. the car was good and for a reasonable, though not a great, rate.

Cons: I sometimes felt like the car was not powerful, and was unresponsive. It was good for parking though.

United Kingdom
Toyota Aygo
March 22, 2023

Pros: all good and easy

United Kingdom
Toyota Aygo
March 20, 2023

Pros: This the 3rd time I have had to pay extra insurance (excess cover ). I will never use Delpaso again

Netherlands
Seat Ibiza
March 19, 2023

Pros: Pick up and drop off service at the service. Fast contract handling, we didn't have to wait at all, when we arrived to their office. Efficient and clear service.

Lithuania
Seat Ibiza
March 18, 2023

Pros: Wel organized and wel explaining team.

Cons: By return the car question appears if car is fuly filed. Fuel indicator was not on maximum (problem with indication), but I have filed car few minutes before return and also tryed to fill car twice. I had fuel receipts and so question was eliminated. My advice to have last fuel receipts by returning the car.

United Kingdom
Fiat 500L
March 17, 2023

Pros: Nothing

Cons: Rude and ignorant staff. Lied to my face and requested international driving license. I was never refunded! And support is useless - they never came back to me

United Kingdom
Fiat Panda
March 17, 2023

Cons: They aren't clear about what they require you to bring, and this can easily mean you cannot hire a car.

United Kingdom
Seat Ibiza
March 17, 2023

Pros: Always been decent to deal with before.

Cons: On this occasion, we spent quite a lot of time on inspecting the vehicle before taking it away. There were lots of scratches/marks etc on it but because it was dark, the overhead lighting obscured the paintwork scratches on my photos. This almost caused a problem on returning the vehicle as the photos looked blurry. Fortunately, the guy taking receipt of the vehicle told us it was ok this time but we have to book directly with DELPASO next time. It felt like they knew about all the scratches etc

Finland
Fiat Panda
March 15, 2023

Pros: Service by Delpaso was very good.