Delpaso at Malaga Airport

Cons: They aren't clear about what they require you to bring, and this can easily mean you cannot hire a car.

Pros: Always been decent to deal with before.

Cons: On this occasion, we spent quite a lot of time on inspecting the vehicle before taking it away. There were lots of scratches/marks etc on it but because it was dark, the overhead lighting obscured the paintwork scratches on my photos. This almost caused a problem on returning the vehicle as the photos looked blurry. Fortunately, the guy taking receipt of the vehicle told us it was ok this time but we have to book directly with DELPASO next time. It felt like they knew about all the scratches etc

Pros: Service by Delpaso was very good.

Pros: Excellent rental agent and car itself

Cons: The driver who picked us up on arrival - the drive to the car lot was a wild ride. He drove the van "like he stole it", quite an uncomfortable drive.

Pros: Friendly and service minded staff. Highly recommended.

Cons: N/A

Cons: The agent wouldn't verify the condition of the car before hire. They just asked me to take photos. Concerning loop-hole.

Pros: Straight forward

Pros: Nothing

Cons: Also had to take a taxi from the airport to Del Paso because there were not enough buses and the agent kept serving spaniards instead of us.

Cons: Overall the Spanish carhire needs overall ingredients, only malagacar.com seem to be the only non corrupt carhire company

Pros: Fast dropoff and car options available

Cons: Very stressful at pickup because even after paying DiscoverCars the additional premium option for no stress cover, arriving at DelPaso, was told that was not enough and needed to pay extra 150 or leave a 1500 deposit.

Pros: Previous experience has always been fine and without the problem I had this time would have marked higher.

Cons: Although legal, my driving licence was not accepted as it was one issued before photo versions. I had to pay extra for Del Paso insurance cover and cannot claim back the fee from the original insurance company.

Pros: Not a lot.

Cons: Unclear meet point at airport, rep was not there for 20mins when we arrived, all other car hire reps were there. They tried to upsell me insurance that i thought i already had. On return of the car i made an error in my booking time, i said 7pm but actually didn't need to be there until 7.50pm. They tried to charge me an extra €26 for the late return which was ridiculous as it was at the end of the same day and all the employees were still there etc. 25 min wait for transfer back to airport

Pros: Friendly staff and efficient process. They didn’t patronise us by speaking English when we wanted to speak Spanish and we agreed they would explain everything just a little slower!

Pros: Very pleasant staff, ease of pick up

Cons: Although the car drove well, it was very scruffy.

Pros: Cheap and cheerful

Cons: Extra £82 charge on 4 day trip as deposit could not be placed on a card with only first initial.

Pros: Brand new car, fast checkin, fast checkout, very friendly and helpful personnel.

Cons: Extra charge for Car Coverage paid to Delpasso rental office while I paid it already to Discover Cars. There was a choice to not to pay it, but in that case they would charge 100eur fuel and take 1500€ from my credit card and would charge me for assistance …

Pros: The car

Cons: The lay-by from your office try to catch me if I have photos of old scratches! I felt as she want me to pay for scratches which I haven’t make, also after checking the car she don’t want to sign me that car is as I rent it!

Pros: Fast and easy.

Cons: The child car seat was old and had rusty stains.

Cons: The long waiting time from the shuttle

Pros: Nice and polite and helpful

Cons: N/A

Pros: close proximity to airport

Cons: Too pushy to take their insurance & scare mongering over this product & over critical examination of vehicle on return identifying very minor defect that may have already been there.

Pros: Value for money. Car was a requested

Cons: Pick up point was not clear at Malaga airport. Had to use a mini bus to get to the reception. Staff were blunt at hire reception.

Pros: Car pickup was quite fast

Cons: Remember to make very good and clear pictures of your car when you pick it up. After return they try to show you scratches even when you did nothing. But if you don't have good pictures they will charge you.

Pros: Very quick, friendly and not pushing upgrades, extra insurance etc.

Pros: Price

Cons: In the office I couldn't pay for rent by another card and block the money by another credit card. It is possible by another car rental firmas. By credit card I must very much pay for the currency exchange, the card is o.k. only to block money. I told it in the office to the man who served me, without success.

Pros: The bus driver was nice

Cons: The agent didn't let me have the car because my credit card showed my first name and first surname with initials. Even if I offered to show my online account he refused. Very unhelpful and he caused a lot of stress

Pros: Pick up and transport to the airport was good and so was the car.

Cons: We dont have a creditcard, we only have a normal Visa Debit card and we had to pay Delpaso for full insurance and pay double price at arrival because of this. We can not understand why we could not use the most common card for payment at Delpaso, the same card we used when booking the car. They should take a normal Visa Debit card for payment without having the customer pay for full insurance and double price.

Pros: Excellent service

Cons: .

Pros: Clear description of finding rep, quick pick-up and drop-off, car was as described , they didnt insist on any extra costs,just make sure you take pics and video of the car and any previous damage

Pros: Car hired was very new

Cons: All good

Cons: Telling us we needed more insurance, should be one price

Pros: the shuttle (far from the aerport)

Cons: not inventory of the vehicle no choice with insurrance 90 euros extra cost maintenace of the vehicle was not done

Cons: Felt as though you were being scammed, car not checked over together before hiring, left to the hirer to list/photo all damage and marks, then questioned on every mark when returned.

Pros: Delpaso was ok but discovercars.com never again. I recommend people to book directly from dealer, cheaper for sure

Cons: -

Pros: Quick and helpful

Cons: Asiakaspalvelu ei ollut kovin miellyttävä, oli jopa tylyä autoa hakiessa. Vakuutuksen myynti aggressiivista, auton aiemmat vahingot piti itse kuvata, joka piti palauttaessa esittää. Epämiellyttävää vastuunsiirtoa, sen sijaan että vuokraamo merkitsisi auton vahingot itse sopimukseen. Palauttaessa olin ymmärtänyt ajan väärin, ei ollutkaan samasta kellonajasta samaan kellonaikaan liittyen siihen että vuokraus oli tapahtunut Discoveryn kautta, myöhästyin siksi kolme tuntia, joka maksoi 25 €.

Pros: The staff were pleasant

Cons: The car had a lot of scratches and blamed me for some that I know i didn't do

Pros: This is a rogue company. When picking the car, they mention taking pictures of the car damages. When returning, they charged me for a bumper minor scratch on the u derneath of the bumper, which my video didn't catch. Made me pay €200 for what I didn't do, but couldn't prove. Other car rentals send someone out when taking the car, these guys don't, so that the onus is on you to prove that the scratch wasn't there.

Cons: Rogue company, business model is to make money on charging for same scratches over and over again to different customers.

Pros: Nothing

Cons: Everything stated above

Pros: Quick, no fuss collection and drop off

Cons: Nothing

Cons: They cheated us and really really hurt our vacation because we had to go back-and-forth and make two trips everywhere we went with our children because we couldn’t keep both of reservations. This company asked us for three times the amount of money when we got to the desk which is so devastating.

Pros: This time everything went perfectly well.

Cons: the lady at the pick up desk must have been very tired.....she was not so friendly and had no good habits

Pros: We were picked up on time from the airport.

Cons: Delpaso refused our Mastercard for paying the deposit for a hire car. They were happy to accept the card for payment for insurance though. I asked to see the manager of the office with no success. We were left with no real alternative, after asking for help from discovery, but to walk out of the Delpaso office in Malaga and look for another car rental. An upsetting start to our holiday, to say the least.

Pros: They are great and they found a solution so that we could leave their office with a Car. We need Discover Cars to reimburse us money

Cons: They knew exactly where previous damage was. EG. He went straight to the damage & said "photo, details, date & time" which I showed. Then to one particular wheel, again "photo" which I hadn't previously noticed the very slightest of a minute Mark.. & knew I hadn't done. It was so tiny I still couldn't see it when pointed out. He then said "we'll let it go this time"

Pros: I liked the fact that they gave me the car eventually but still made me feel I was doing something dishonest.

Cons: Again not understanding my bus and driving licence have information that Delpaso staff are not trained to understand.

Pros: Excellent service all-round

Cons: Trying to find office on way better sign age especially when you turn right onto some rough ground

Pros: Easy to deal with

Pros: The staff were so friendly and helpful!

Cons: Nothing.

Pros: Nothing

Cons: They gave us a car below the D1 category and were nasty when challenged. When we wanted to write this fact on the confirmation paper it was snatched away and shredded with the comment ‘if you write anything on that we won’t give you the car’. We took the car as this was very aggressive. On returning they asked for photos proving we hadn’t marked the front car wing - I rubbed the mark - which was mud off with my finger. Suddenly they didn’t need a photo and it was okay. Very sharp practice!

Pros: The shuttle from the airport

Cons: They made new rules and and discover cars didn 't do anything.

Pros: Mechanically car sound.

Cons: Car had so many scratches scrapes and marks always need to video the car.

Cons: We were made to buy extra insurance because we didn’t have an international license. The pick up spot for the shuttle was really hard to find.

Pros: Hire process easy and good value plus so long as take photos of any scratches / damage before driving away returning car was easy to establish what was there when picked up.

Cons: Can be difficult finding office when returning car, suggest leaving extra time for this when.

Pros: service from Alex

Cons: n/a

Cons: The experience with the provider was less than satisfactory! In fact extremely stressful and rushed. Having a 3 month old baby with us that’s not what we needed! Having some trouble with my credit card, they pressured for time not allowing me time to make a phonecall to the bank to resolve the problem, instead threatening to cancel the booking and pressuring us to pay additional insurance instead of the deposit whoch we didn’t want as we already had insurance! We ended up having to pay for it

Pros: Was not given the car though on folt of mine discover would not give me a refund iv rent though them for about 3/4 years about 6 0r 7 times a year and this is they they treat you!

Pros: good

Cons: difficult find pickup location

Pros: Everything went smoothly. Bigger car than expected and in great condition.

Pros: Le personnel.

Cons: Le fait d avoir payé plus cher 130 euros de plus que la somme annoncée.

Pros: great staff

Cons: had to wait 45 mins for shuttlebus

Pros: Quick and easy.

Cons: No choice but to pay for full insurance.

Pros: Staff were unhelpful and the car was dirty.

Cons: Hidden fees. Had to pay for insurance again.

Pros: Very helpful and quick at desk

Pros: pick up was fine

Cons: They found a scratch really quikly on return. I tried to find on my video clip but it was difficult to pinpoint at time so was charged. On closer inspection of clip when I arrived home I could see the scratch on clip. I have sent to them to dispute but feel they knew about scratch as so quick to point it out. This left a sour taste as really not helpful when disputed and rushed me to find right point on video clip

Pros: Minor damages and scratch on the car

Cons: Did not like having to take pictures of the car to be able to prove minor damage existed before rental? I was ask to show them at return which left me a bad impression.

Pros: NOTHING SORRY

Cons: LONG WAIT , LACK OF SIGNAGE ON HOW TO RETURN CAR , SCRUFFY PREMISES & UN HELPFULL STAFF , IF YOU COULD ADICE HOW I CAN CLAIM MY EXTRA INSURANCE MONEY BACK PLEASE

Pros: Car was clean.

Cons: Car wasn't as good as booked. I booked SEAT, but got VW that was cheaper version. I needed to take insurance. but they didn't notice me about to cancel Full cover at there.

Pros: Fast service, shuttle bus was easy to find.

Cons: Nothing.

Pros: nice stuff, nearby airport, just few minutes with shuttle, really new cars

Cons: Offering additional full coverage, even if it was ordered by discovercars

Pros: employees were brilliant

Pros: Price

Cons: Too much time waiting. Not 100% sure that I was going to be treated fairly and honestly by them.

Pros: Great experience. Very nice staff

Pros: Great service, all you need to do is take pictures of the car to prove condition when you drop it off. They do tell you this on arrival.

Pros: Good price

Cons: Not particularly friendly and quite brusque

Pros: Nothing

Cons: Very rude

Pros: The car was a mess, was treated like cattle delpaso was the company they used as their party to issue the car. Very expensive.

Cons: Not be treated like cattle and have a car that is given to me clean not needing to be hoovered to remove ticks!

Pros: Excellent customer service and very pleasant staff. Everything was explained very well and efficiently.

Cons: The carpets in the car could have been better hoovered!

Pros: Quick and efficient

Cons: One employee was very rude to a customer

Pros: Friendly service in English (our Spanish is very basic).

Pros: The shuttle bus drivers and service

Cons: Hidden charges, obnoxious agent in rental office, car condition, use of silicone based cleaning product on front floor mats that transferred to shoes making pedals slippery and expensive shoes damaged.

Pros: They stayed open late to accommodate flight being heavily delayed by changing the time of the pick up after an email sent explaining situation. And shuttle bus driver was waiting for us at 02.00.

Cons: Having to take multiple.photos of all damage to car rather than having it marked up o n paper

Cons: Wouldn’t accept paper license with passport without additional excess cover

Pros: Easy to find rep and didn't have to wait too long for the shuttle each way. Car was okay, neither great nor any issues. Much cheaper than our usual rental company Centauro.

Cons: Slightly harder to find, on return, than our usual, rental company, but ok. You have to be careful to take the slip road otherwise once missed you'd have to go all the way round again.

Cons: Thé agent told me to pay for their insurance because my card was not credit she told me but its whriten on. She told thaï if i dont pay i cant have this car. Agent very rude I will apreciate if you give my money back of 198 euros

Pros: Nothing

Cons: They give you a car with damages and they blame you for the same damages from the past drivers when you drop off car back. Customer service is awful. Agent told me do not rent car from Delpaso anymore.

Cons: They were ripping people and me off the whole time I was in their office

Pros: Cheap car to hire

Cons: The body work of the car was in quite a bad way, you are told to check the car over alone in the dark so it’s easy to miss marks/dents which was a worry incase the company blamed us

Pros: The girl checking us in was nice and helpful, despite having to charge us extra.

Cons: Paid for the extra “no risk” insurance at the time of booking, only to be told I owe an additional €168 on arrival to ensure I’m not conned out of any more money. Somewhere along the booking process this is not made clear!! When I returned the car, I filled it with fuel and by the time I had got round to the car hire place next door, the tank was only 3/4 full. I was made to go back to the fuel station but the car wouldn’t allow me to put any more in. Very dodgy!!!

Pros: Delpaso no ayuda al cliente, porque no quiere.

Pros: Smooth easy transaction. Very friendly staff and a super little car.

Pros: Quick service at the desk

Cons: Insurance costs not clear from pre-booking. Car wasn't best condition (radio aerial broken off) and struggled on hills.

Pros: The price , but we found out why it was so cheap....... luckily i took nearly 50 photos and a high definition video which extended the pick up by 40 minutes. The are had done almost 80k km's and had no clutch or handbrake

Cons: My major , major concern from someone who rents a lot of cars around the world is there absolute contempt for the customer, firstly they refuse to come out to the car to check and document ANY damage , its the customers responsibility at 1am with 2 children to make sure they photograph every single scratch , mark scuff to both the under side and the roof of the vehicle. If you miss anything you are paying , no ifs or buts , my wife was charged 200 for a scratch on the wheel

Pros: Bad service and we received high km car with lots of damaged on the car body. I’m very disappointed and never go back this location- Malaga , Delpaso.

Pros: Very friendly feel

Cons: Trying to push the ‘extra’ insurance when we had explained we already had it. Apart from that all good.

Pros: Average service.

Cons: Had to buy the full insurance at more than double the price compared to discovercars.com, because of the big deposit for the car. I received a fiat 500 instead of a fiat panda, which is a class smaller. The windshield wipers were awful and a real danger.

Pros: Delpaso seems to be an honest company. Lots of cars to choose from.

Cons: We were talked into buying yet another insurance at the desk, even though we already had bought a full coverage insurance online at the reservation form. Maybe Delpaso shouldn’t participate in providing arrangements and services of no value in reality

Pros: Quick and Friendly

Cons: Nothing!

Cons: As mentioned above, I was forced into buying very expensive insurance, something I've always avoided in the past by getting my own CDW insurance. I feel scammed now, and would not use either Delpaso or Discover Cars again.

Cons: They charged me €65 extra because I didn’t bring the international driving license with me which makes no sense! What makes my regular driving license legel to drive after charging me the €65. Beside that this term was not mentioned when I first made the reservation with Discovercars. The car was old with 85000 miles smells like wet dog and very dirty from outside. I dealed with almost all the car rental companies in malaga but this was the worst ever

Pros: Brand new car

Cons: We had to pay an extra amount of €168 while it was clearly indicated that all was covered. If we didn’t pay, we wouldn’t get the car.

Pros: Generally very good until car return.

Cons: Please see comment above - trying it on with charges.

Pros: Nothing

Cons: Quick pickup and drop of the car, nothing else.

Pros: Not much,very dishonest company

Cons: Dishonest, unreliable,no courtesy, and got ripped off at check in never again

Pros: Great, friendly pickup and drop off service

Cons: A bit slow with shuttle service after drop off, but not really an issue

Pros: Absolutely disgusted with their service , we were an hour & half late due to our flight being delayed , getting our luggage & finally finding our shuttle , we had a our parents with us & we arrived at 10.30 pm , we were told that our car had been given away & that no more cars could be offered - we were basically left stranded . We asked if they could call a taxi - were given a number by the young gentleman but was told I would have to call them myself - they couldn’t do this !!

Cons: After another hour we finally got our taxi as we were going to Marbella .we had 7 other families who were also coming on the trip the following day - I told them to cancel with you , which they did . There was another couple there also & because his credit card was expiring in 2/3 months he was charged an extra 200 euros - they were upset too - so overall a disgusting , scam company - stay away from them - don’t recommend on your site

Pros: I was a bit disappointed that you moved from the airport. But arrangements were good, and it was easy to find the rep.

Cons: rudeness, car borrowed had a warning light on for oil and service, rubbish left in the car from previous customer

Pros: The worst service i have ever Experienced. The employee forced us to by their insurance, even though we had our own. It was clear that where only out for Money

Cons: Worst and less helping service ever

Pros: Fast, affordable & friendly service from start to finish with a great range of vehicles

Pros: Not a huge deal, I did not find them very helpful.

Cons: Wasn’t happy about the deposit being so large and still not refunded 4 days after returning the car. Also found the staff unhelpful to other customers advising they needed additional documentation to what I had and was accepted with.

Pros: They where very good and upgraded the car as our luggage wouldn't fit in the previous car

Pros: Convenience and accommodating staff

Cons: No one at the airport after hours - took a while to find the pick-up spot

Pros: Very friendly and efficient

Cons: The car was awful... A beaten to crap Fiat Doblo

Pros: nothing

Cons: the car should be out of service, you can't rent a car in such condition.

Pros: Very friendly, fast service

Pros: Two gays - rental agents was so polite and nice. And picking up the car was excelent.

Pros: Do not get there. Arbitrary rules were applied in my case. They have broken my vacation and also they broke the contract without reason

Cons: The worst one in my life after travelling for 12 yrs around the world on 5 continents

Cons: The extra cost of 120 euros for a cover I already bought. I have complained but it is denied. The responses do not address my question and despite my reminder will not address me by name. A very discourteous service.

Cons: They jacked up the price by more than double without good reason so i did not rent from them after all.

Pros: The agents were really friendly and helpful

Cons: Having to pay over £200 more for full insurance because we didn’t have a credit card. It did say that on the website but most companies just waive that bit. Could have had a better car for less with a debit card! When we dropped the car off we had to wait for some other people to come, which made us slightly late for check in, we had arrived early. Then the driver was a bit reckless on the way to the terminal. We were travelling with small children, glad we strapped them in!

Pros: Excellent overall

Cons: Not clear where to pick up shuttle bus upon arrival at Malaga airport

Pros: The hire car was good

Cons: I didn't like their mode of operation- and the consequences it had for me. Therefore I cannot recommend Delpaso

Cons: As for the car, everything was fine, but when I was paying by card in Malaga, I mistakenly selected the payment in Czech crowns, and only later I determined that the conversion rate was 12% higher than what my bank normally gives, which I think is very unfair, perhaps even fraudulent behavior. In addition, the lady behind the counter acted very measuredly.

Pros: Friendly and helpful.

Cons: Pick up process was chaotic. No proper queue and lots of angry families standing in the hot sun. Lots of unhappy people starting their holidays....

Pros: When picking up the car, had a "hard sell" re extra insurance cover, which differed from the online application.

Pros: They appeared honest but were very quick to blame the broker for not pointing out that I had to land and collect the car on the same day and therefore my needing to spend a further £150 with them.

Cons: My car rental cost me around £300 rather than the £140 that I was expecting. I do not know if this is due to DosciverCars.com or due to DelPaso, but it does not feel fair.

Pros: Friendliness of representatives; good relation between price and quality (of service)

Cons: There were some issues with the car: no window fluid and one broken safety belt.

Pros: Not a lot picking car up as they forgot to give me my passport back and I had to drive all the way back to collect it very inconvenient and no compensation for use of fuel as it was 1.5 hours round trip to collect customer service said it was my fault when I emailed to complain.

Cons: Customer service agents when I emailed regarding complaint was very unpleasant think they we're called Jamie

Cons: Tried to sell insurance that was included according to the booking.

Pros: Nothing, they are lying cheats.

Cons: Everything, they are lying cheats.

Pros: Very frequent vans to the location and airport.

Cons: You get some pressure to get the full insurance as for example breakdown cover is not included.

Pros: great staff, very friendly and flexible

Cons: Nothing

Pros: Very helpful service

Cons: Nothing

Pros: Good transfer to office

Cons: Incredibly rude staff in office. Obviously commission based and by not taking out their suggestion of full insurance (we are covered elsewhere), they got even ruder. Charged excess for picking up late and dropping back early morning (even though this should have been covered). Told no breakdown cover. Would never use again.

Pros: No hard sell on insurance, quick & efficient

Cons: Extra payment of 90 € was requested due to the fact, that I didn't arrive to malaga on that day

Pros: Disgusting

Cons: Everything. Their hole attitude has been totally and unexceptionable

Pros: Quick and efficient

Cons: Finding the location when returnng the car.

Pros: Explicit directions were emailed several times before pickup

Cons: The location is a pain for drop off.

Pros: Appalling

Cons: I’d like compensation of £300

Pros: The car was dirty inside and out. The leather around the gear stick was all torn. The lighting on the co sole for a/c etc only worked intermittently. A/c was not reliable. Windscreen wipers faulty as smeared water across screen in front of driver

Cons: Rude man who kept telling us we should have hooked with him directly and not gone through discover cars. Told us he was upgrading g the car and we got a heap of junk. Will not be renting with del Paso or discover cars again

Pros: Service was quick. Although I know they have shady practices I knew what to expect so it was fine.

Pros: Useless company

Cons: Disorganization Long waiting time, not helpful personal

Pros: Very efficient pick up and drop off service, professional staff

Cons: nothing. Car wasnt the greatest to drive, but did its job

Pros: close to airport, gave me car I requested

Cons: Impossible to reach by phone when I wanted to extend. More English on phone messages. Ability to leave message. More vans to airport - too much waiting!

Pros: Good service

Cons: no 24 hours

Pros: The representative was waiting exactly where we have been informed and gave us clear instructions of how to get our car.

Cons: Car was old with old technology. No parking camera, not even sound helper. Air condition was working too much, no climate. When it was working, engine power was dropping and car could not work well and I had to drop gear.

Cons: Hard sell on insurance

Pros: service was very good, agent was clear and quick, great value for money, car was better then expected

Pros: Dropping car off easy

Cons: Everything else rip off

Cons: We had issues finding the shuttle bus pick up point. There was no-one to help direct, and no signage.

Pros: They have been friendly until the scam

Cons: the scam for extra insurance overall car conditions - very used, rear view mirror moved with every jump

Pros: Very friendly and helpful staff

Cons: Car was a bit battered, including a loose piece of very sharp metal in the central console of the car which sliced my finger.

Pros: The agent was great explaining the problem in which discovercars convinced me to get full coverage but that would not give me fullcoverage with delpaso. They gave me a better car than I ordered.

Cons: Agent was not where instructed, so I spent 20 mins looking. I ended up calling an international number, so the agent picked it up and explained where he was, which was by the rentals shuttle bus stop and not where stated in the email. After dropping off the car, I had to more than 30 mins for delpaso to take me to the airport, too many people waiting and a very small shuttle made me miss several rides, I would have lost my plane if I was short of time.

Pros: very efficient quick and easy collection and drop off

Cons: very cleverly found a clause in the paperwork and we were stung for the expensive insurance package which almost doubled the cost

Cons: Pressure to buy more and focus on slightest defect on car. It was hired in fear.

Pros: Very uncomplicated, friendly staff and the add on price for the full insurance was acceptable

Cons: 24 hours desk and shuttle could make it easier for travellers. You could suggest some different day trips and 2 - 5 day tours with simple PDF maps to download, including insider tipps where to eat or prices and opening hours of some attractions. Also you could suggest two different options such as "fastes route" and "most beautiful route". Also you could rent additional eqquipmemt like phone holders, charging cables, cooling boxes and GPS for tourists without EU SIM Cards.

Pros: Nothing

Cons: Did not honour our booking as only one of the two drivers had a flight ticket for the day of the booking. Lost our money and offered to rebook at 3x the original cost

Pros: No service was offered at any time. They only looked for a way to not provide a car (though discivercars.com) and they found it.

Cons: Delpaso offered no service. They turned us away at the counter.

Pros: Nothing. Will not rent a car again there

Cons: The car was really dirty. I told them that and nothing happened. Moreover, the car was very scratched when I got it, and I was supposed to take photos of all scratches when I got it. That was almost impossible because it was dark outside. Also, I was given the keys and was supposed to find the car in the parking lot without anybody showing us the car.

Pros: Process and paperwork worked well. Refund done promptly.

Cons: Offsite location, just a little bit too far from airport.

Pros: Car worked

Cons: When picking up the car the agent tried quite aggressively to sell extra insurance adding 70% of the car rental price and saying that Discover cars insurance is not valid as "noone else than del paso cars is allowed to touch their cars". We did not take the extra insurance. Also: we were obligated to take videos and photos of the car damages and ahd to show those when returning the car. They should have some level of marking of the car damages and not to put all responsibility to the customers.

Cons: I still did not receive the deposit that I paid for the car

Pros: None

Cons: Charging extra for the additional insurance Wouldn't take Amex or Apple Pay in 2022????

Pros: Nothing, it was the worst car rental experience I've had

Cons: Nothing, it was the worst car rental experience I've had

Pros: I didn’t - the car was the best bit

Cons: Same as above… Online I picked, what I thought was the top Insurance Cover, and based my choice that too… When I collected the car, I was basically forced into another €108 cover to make sure I had ‘peace of mind’

Pros: Correct and efficient

Cons: The representative supposed to meet in the airport wasn't there.

Cons: Ref Claim text to Discover cars : Text to extensive to fit in here

Pros: Quick and efficient

Cons: Nothing about the service

Pros: The car was clean and comfortable

Cons: I was shocked to find that I was told that I had to have the full insurance cover . Have used Delpaso in the past and never had any problems . To insist that I take their full insurance package is despicable and I will never use this company agson

Pros: The car ran very well, and was very clean, but the outside had numerous dents and scratches.

Cons: We complained about the numerous bodywork marks after a 45minute wait to be served. We were told to photograph marks. And on return we're asked to show our photo evidence. Took a long time to photograph them all!

Pros: Reasonably good value for money.

Cons: Not very efficient. Not essy to find your eay returning the car.

Pros: Absolutely nothing.

Cons: Length of wait at airport for bus. Length of wait at Del Paso reception. Told we were 2 hours late collecting - as if we had a choice !! Car was a disgrace - scratches and dents everywhere. On return, charged €193 for a key-scratch on driver's door. I'd taken many photos but missed this one. It could have been them for all we know as that was the one the guy pointed out ....

Pros: Not a lot really

Cons: Relentless pressure to take out FULL insurance. Traet you like kids when returning the car and scrutinise all the car yet they don't point out ANYTHUING at all on collection

Pros: Fast service, good service

Cons: Always want cheaper price.

Pros: Easy and quick once at the depot

Cons: Wait and scrum to get on a bus at the airport

Pros: Picking the car up was reasonably straight forward for me, the queue was not too bad.

Cons: The instructions for finding the agent in the airport are rubbish. Had a long walk and had to ask several people. There was a long queue when i returned the car.

Pros: Nothing. Very unpleasant experience. Very long wait at airport for bus with zero organisation. The guy here just let people on whichever way he felt despit giving people a ticket. When we eventually got to car hire the wait wasn't too long but the usual barage of information in an attempt to confuse. The people beaide me had a much worse experience. Im still unsure what I've paid for exactly considering i paid for full cover with you in order to avoid this

Cons: The car had a lot of scratches and i photographed as much as i could. When the car was returned the wait was short but the guy said " I'll let you off this time" but pointed to a black mark on the bumper that had nothing to do with me. Very frustrating. Cowboys. I paid for the cheapest car hire there was so i accept this is the level of service. Car hire companies shouy be regulated mich more than they are.

Pros: reasonable prices , clean new cars and friendly staff both at pickup and drop off

Cons: none

Pros: no hastle and staff are excelant

Pros: Great agent once we got served

Cons: Collection time was far too long

Pros: Very pleasant and helpful staff (on the phone, at the desk).

Cons: The condition of the car (worn out the front tires)

Pros: Quick and friendly.

Cons: Pressurised you take out local insurance policy. They stated that the discover car policy was not comprehensive and that they did not recommend it. This was disappointing considering delpaso are happy to use this booking agent.

Pros: It was clear from the start, when we refused their insurance that we were going to have problems and the man made that very clear

Cons: They were clearly out to make money any way they could and charged us 160euros for damage that we hadn't done to an alloy wheel that was not a scratch but a mark that would polish of

Cons: Insisted I had to show International Driving Přejít as condition of bowling and would not release car without. This is not a lega

Pros: The car was in excellent condition and very nice

Cons: The shuttle bus service was terrible, the agents were very inefficient and not friendly, the drop off service was also not efficient, nobody to meet or direct us at the airport despite promise on the rental form.

Pros: Excellent Staff & Service.

Cons: nothing

Pros: Absolutely nothing

Cons: Very agressive sales techniques in trying to sell additional insurance, which I refused. He then threatened that he would make my heavily if upon returning of the car, he would make me pay heavily if he would find a small scratch, the size of a fingernail. On top, the Delpaso sales agent at the counter insisted that I would sign a form that I have accepted the without any damage, even though I had never seen the car. I insisted to see the car first, which was full of dents and scratches.

Pros: Friendly staff, efficient (eventually)

Cons: Chaotic, small location. Poor lighting to check car out when arrived in dark. Info provided (by Discover Cars) to meet representative at airport was incorrect

Pros: Quick return of the car, and drop at the airport.

Cons: Not really friendly by picking up the car.

Pros: I will file a special complaint. Delpaso did not respect the agreemnts I made with biscovery cars

Pros: Efficient, easy process at the counter.

Cons: Long waiting time to pick up car, long wait at the airport for minibus.

Pros: Good price

Cons: Waited a long time to be picked up at the airport 3/4 hour

Pros: Great car, easy to upgrade and change my mind on the day and friendly staff

Cons: Check-in / pick-up took 90 minutes and wasn’t even that busy.

Pros: Good service would use them again

Pros: Everything explained

Pros: very good service, in every aspect.

Cons: the price (overall in Spain) has exploded. In 2019 a car rental costed 126 €. In 2022 it was 400 €.

Pros: Good clean car

Cons: Counter service slow and not really streamlined at collection or drop off. Location out of the way for drop off

Cons: He told me that they accept only credit card and charged me extra for a card that was also debit and credit saying that only credit works. With same card in France I took a car and the rental company was able to charge me for the deposit.

Pros: Friendly staff, not pushing to sell extra services, happy to accept pictures of car contrition as proof before driving away and on return.

Cons: Car needed screen washer water but their garage was happy to sort once issue raised. Screen smears on inside but overall acceptable.

Pros: Absolutely nothing

Cons: Told wrong car and lost my deposit I paid and was told to pay more money it’s an absolute con

Pros: The people in the office were friendly and helpful. The car was lovely.

Cons: Finding where to go when I arrived was a bit tricky but I managed eventually and everything was fine after that.

Pros: Delpaso were incredible, I wouldn't book with discover again

Pros: Cuando llegue a la agencia tuve q pagar 18 euros de mas por dia, o si no ellos no estaban dispuestos a darme el carro. Con 2 niños y el cansansio despues de un largo viaje no tuve de otra q aceptar.

Pros: Efficient and fair

Cons: The car had loads of scratches and dents when we picked it up, and photos didn't show them well because of the sunshine reflection. The assistant said I should've taken more photos, as 16 were obviously not enough!

Cons: As mentioned above awful long time to pick up car lots customers and one staff !

Cons: Liers and cheaters

Pros: Service reps at their offices were quite friendly.

Cons: No DelPaso rep at airport where their contract info said they would be. Had to ask. around and go looking for them. The car had over 60,000 kms on the clock and was in bad condition.

Pros: Very friendly staff

Pros: Big scam. They try every tactic in the book to invalidate the agreement with discovery cars and charge 50% more when picking car up. My car had engine fault so got it changed. When drop off, again try to scam you in imaginary cosmetic damage. They ask you to take photos at start them not believe them at drop off

Cons: Big scam. They try every tactic in the book to invalidate the agreement with discovery cars and charge 50% more when picking car up. My car had engine fault so got it changed. When drop off, again try to scam you in imaginary cosmetic damage. They ask you to take photos at start them not believe them at drop off

Cons: Rude and opportunistic staff. Squeezing money out of you at every chance. Unscrupulous company. Didnt hire a car from them at all. very disappointing service from the first moment.

Pros: In the absence of any assistance from your company they sorted us out with a car, albeit at a premium cost

Cons: Delpaso we’re fine the issue was with your company and we will never use you again at any price.

Pros: Clean car

Cons: Told we had to take out their full insurance because we didn't fly in the same day that we had booked the car even though we had paid for full insurance beforehand with discovercars. Also airport transfer bus was outdated.

Cons: Far too long waiting for car and bus back to airport and agents trying to sell products not needed

Pros: Excellent friendly staff

Cons: Car provided was considerable old with high mileage and there wasn’t a panel on the car that wasn’t marked or dented

Pros: Got an upgraded car

Cons: Got charged an extra £75 for insurance waiver, which I felt was a scam

Pros: Delpaso needs to be more transparent, honest and open with its customers. Not a professional way of making money by hiding costs when you turn up to the desk.

Pros: It was good

Cons: The waiting time from the AirPort to the car rental place with the shuttle. It takes more than An hour waiting before there was a shuttle with place for us

Pros: No service was provided

Cons: Cowboy dishonest people aimed at ripping customers off

Pros: Car was good

Cons: Car was misplaced, the result was a 30 min search for the car. There was no guidance from staff.

Pros: Good transport to and from airport

Cons: Thought the car could have been cleaner.

Pros: It was easier than I thought it would be at the drop off.

Cons: The hard sell of insurance and it took a long time to get the car. Was told there was nothing wrong withnthe car, but there clearly was.

Cons: Scammers. Do not use!

Pros: Hard to find. The Price had not been agreed.

Cons: They charged an extra 70€🥶

Pros: Friendly, helpful staff.

Cons: Pre-existing damage on car not declared by them. No quibbles if you show photos of it taken on collection, but if you miss something it will be taken off your deposit.

Pros: Nice and easy

Pros: Nothing

Cons: Delpaso are a fraudulent business ,in my opinion. On arrival we were informed that as we had arrived the night before we had to pay an additional €84 . We declined. In speaking with your representative I advised that is was not made clear that you had to arrive in the country on the same day as your pick up .Why? We therefore have lost our deposit. I will not use Delpaso again .I suggest you distance your business from this organisation .

Pros: The were patient with very tired travelers. The car was very clean.

Cons: Find the representative at the airport is a little tricky.

Pros: Clean car

Cons: Took nearly an hour of queuing up to collect the car. Then they handed me the keys and told me to go looking for the car in their car park as they didn’t know where it was parked.

Pros: Good prices and a great little car. Some great staff

Cons: Some not so great staff….nothing terrible- just preoccupied by themselves & not the customer

Pros: Nothing

Cons: They put a sneaky pointless condition that you produce a boarding pass in the rental agreement. This of course ceases to be a problem once you agree to the pay for the extra insurance. Its pure scam

Pros: Swift, friendly & simple

Cons: Nothing

Pros: Asking to take a photo to the car at night in dim area is an absolutely shambles! The agent was pressing to put a non refundable deposit to cover the insurance, stating Discover cars is an agent and neither insurance nor recovery was covered ! Recovery would cost €2.5 per KM ! As extra ! So why we paid for insurance

Cons: On returning back there was A Big notice ( Black Traingle) a warning that it would take 1/2 hour for returning the car& Checks!? It’s a joke

Pros: Reasonable price close to the airport (although down a road with really poor surfacing)

Cons: Not very friendly at the check in desk. We had to wait for the bus to pick us up (too many on the first one). We had to check the car over ourselves and record the car as evidence for when we returned. They were ver6 picky when looking over the car when we returned. Usual attempt to upsell the CDW insurance.

Pros: Very good service. Really recomended.

Cons: Nothing. Ecerything fine.

Pros: Did not like the fact that I was told I had to pay for mandatory fully comprehensive insurance as I had a UK driver’s license which cost me 129 Euros. I was told I needed an international driver’s license. This was not stated when I booked the car hire. I have been booking with you now for years and never had no problems with this even after Brixit.

Cons: Poor based on the above.

Pros: No delay in pick-up, or drop off.

Cons: No problems

Pros: Everyone was nice and professional.

Cons: The outside of the car was completely covered in dust - should have been washed! Also, I don't like the fact that I have to prove that all the dents and scratches were on the car when I got it - it seems like Delpaso could make a note of all the damage on their cars. Their representative was not at the arrivals until much later - there is really not a need for one anyway, so the instructions should just send you to their shuttle bus instead of telling you to look for their representative.

Pros: Great staff, specially the harassed guy driving the shuttle bus

Cons: Not enough check in staff on duty when picking up - but once served, counter staff were great.

Pros: The car was good quality and new

Cons: I didn't like the hard sell of the excess insurance and the fact that they charged for recovery of the vehicle if I needed to call them out, which should have been included. They said that if it was a car puncture it wasn't included as it was a fault of the customer.

Pros: Easy and cheap

Cons: Outside terminal building

Pros: it was over all difficult to book. Delpaso being on a different platform and that caused confusion.

Cons: The mess up with the insurance! Honest that should be more clear on the web page. I paid double and that is really not good enough! Sorry that makes me a little angry. Otherwise once one had bought the insurance of Delpaso all went super smooth. But I feel cheated upon. Sorry. It just leaves a bad feeling.

Pros: Speed and ease of the hire process, and the honesty of the staff.

Cons: Nothing, there was no need for a negative comment.

Pros: Delpaso agent refused to give the car to us saying our flight arrived the previous day and therefore unless we buy the premium insurance cover we can’t take the car. He tossed the booking voucher on the table and said you can take it up with discover cars but unless you buy the premium insurance we won’t give the car to you . That is a crass way of dealing with a customer .

Cons: They are looking for any reason not to give the car to the customer without selling the premium insurance cover . They declined to give the car to us saying that our flight had arrived the previous day and as we had stayed in a hotel overnight they can decline to give the car to us unless we buy the premium insurance for additional £188 . That is literally holding a customer at ransom as they donot have any other mode of transportation and therefore are forced to take the additional cover .

Pros: Just good price

Cons: Very difficult to find the office and need to spend many time to get auto

Pros: The price

Cons: Having to take photographs just after arriving in Spain in the dark and the Attitude of staff.

Pros: Delpaso turned us away as we were not arriving in to Spain that day

Pros: rental agent at the beginning was trying to sell his local insurace, by stating that my Slovak driving license is not valid in Spain and I need international driving license. This trick was used to the fellow UK renter group. When he was argued out, he was very annoyed and rude to me.

Cons: At the car return, we spent 10 minutes circuling around the car, the agent was trying to find anything on the car, but all was well captured by us on the pictures so the agent was not able to make any money on us. At the end agent clearly asked me not to rent anymore with Delpaso.