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Delpaso at Malaga Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: As for the car, everything was fine, but when I was paying by card in Malaga, I mistakenly selected the payment in Czech crowns, and only later I determined that the conversion rate was 12% higher than what my bank normally gives, which I think is very unfair, perhaps even fraudulent behavior. In addition, the lady behind the counter acted very measuredly.
Pros: Friendly and helpful.
Cons: Pick up process was chaotic. No proper queue and lots of angry families standing in the hot sun. Lots of unhappy people starting their holidays....
Pros: When picking up the car, had a "hard sell" re extra insurance cover, which differed from the online application.
Pros: They appeared honest but were very quick to blame the broker for not pointing out that I had to land and collect the car on the same day and therefore my needing to spend a further £150 with them.
Cons: My car rental cost me around £300 rather than the £140 that I was expecting. I do not know if this is due to DosciverCars.com or due to DelPaso, but it does not feel fair.
Pros: Friendliness of representatives; good relation between price and quality (of service)
Cons: There were some issues with the car: no window fluid and one broken safety belt.
Pros: Not a lot picking car up as they forgot to give me my passport back and I had to drive all the way back to collect it very inconvenient and no compensation for use of fuel as it was 1.5 hours round trip to collect customer service said it was my fault when I emailed to complain.
Cons: Customer service agents when I emailed regarding complaint was very unpleasant think they we're called Jamie
Cons: Tried to sell insurance that was included according to the booking.
Pros: Nothing, they are lying cheats.
Cons: Everything, they are lying cheats.
Pros: Very frequent vans to the location and airport.
Cons: You get some pressure to get the full insurance as for example breakdown cover is not included.
Pros: great staff, very friendly and flexible
Pros: Very helpful service
Pros: Good transfer to office
Cons: Incredibly rude staff in office. Obviously commission based and by not taking out their suggestion of full insurance (we are covered elsewhere), they got even ruder. Charged excess for picking up late and dropping back early morning (even though this should have been covered). Told no breakdown cover. Would never use again.
Pros: No hard sell on insurance, quick & efficient
Cons: Extra payment of 90 € was requested due to the fact, that I didn't arrive to malaga on that day
Cons: Everything. Their hole attitude has been totally and unexceptionable
Pros: Quick and efficient
Cons: Finding the location when returnng the car.
Pros: Explicit directions were emailed several times before pickup
Cons: The location is a pain for drop off.
Cons: I’d like compensation of £300
Pros: The car was dirty inside and out. The leather around the gear stick was all torn. The lighting on the co sole for a/c etc only worked intermittently. A/c was not reliable. Windscreen wipers faulty as smeared water across screen in front of driver
Cons: Rude man who kept telling us we should have hooked with him directly and not gone through discover cars. Told us he was upgrading g the car and we got a heap of junk. Will not be renting with del Paso or discover cars again
Pros: Service was quick. Although I know they have shady practices I knew what to expect so it was fine.
Pros: Useless company
Cons: Disorganization Long waiting time, not helpful personal
Pros: Very efficient pick up and drop off service, professional staff
Cons: nothing. Car wasnt the greatest to drive, but did its job
Pros: close to airport, gave me car I requested
Cons: Impossible to reach by phone when I wanted to extend. More English on phone messages. Ability to leave message. More vans to airport - too much waiting!
Pros: Good service
Cons: no 24 hours
Pros: The representative was waiting exactly where we have been informed and gave us clear instructions of how to get our car.
Cons: Car was old with old technology. No parking camera, not even sound helper. Air condition was working too much, no climate. When it was working, engine power was dropping and car could not work well and I had to drop gear.
Cons: Hard sell on insurance
Pros: service was very good, agent was clear and quick, great value for money, car was better then expected
Pros: Dropping car off easy
Cons: Everything else rip off
Cons: We had issues finding the shuttle bus pick up point. There was no-one to help direct, and no signage.
Pros: They have been friendly until the scam
Cons: the scam for extra insurance overall car conditions - very used, rear view mirror moved with every jump
Pros: Very friendly and helpful staff
Cons: Car was a bit battered, including a loose piece of very sharp metal in the central console of the car which sliced my finger.
Pros: The agent was great explaining the problem in which discovercars convinced me to get full coverage but that would not give me fullcoverage with delpaso. They gave me a better car than I ordered.
Cons: Agent was not where instructed, so I spent 20 mins looking. I ended up calling an international number, so the agent picked it up and explained where he was, which was by the rentals shuttle bus stop and not where stated in the email. After dropping off the car, I had to more than 30 mins for delpaso to take me to the airport, too many people waiting and a very small shuttle made me miss several rides, I would have lost my plane if I was short of time.
Pros: very efficient quick and easy collection and drop off
Cons: very cleverly found a clause in the paperwork and we were stung for the expensive insurance package which almost doubled the cost
Cons: Pressure to buy more and focus on slightest defect on car. It was hired in fear.
Pros: Very uncomplicated, friendly staff and the add on price for the full insurance was acceptable
Cons: 24 hours desk and shuttle could make it easier for travellers. You could suggest some different day trips and 2 - 5 day tours with simple PDF maps to download, including insider tipps where to eat or prices and opening hours of some attractions. Also you could suggest two different options such as "fastes route" and "most beautiful route". Also you could rent additional eqquipmemt like phone holders, charging cables, cooling boxes and GPS for tourists without EU SIM Cards.
Cons: Did not honour our booking as only one of the two drivers had a flight ticket for the day of the booking. Lost our money and offered to rebook at 3x the original cost
Pros: No service was offered at any time. They only looked for a way to not provide a car (though discivercars.com) and they found it.
Cons: Delpaso offered no service. They turned us away at the counter.
Pros: Nothing. Will not rent a car again there
Cons: The car was really dirty. I told them that and nothing happened. Moreover, the car was very scratched when I got it, and I was supposed to take photos of all scratches when I got it. That was almost impossible because it was dark outside. Also, I was given the keys and was supposed to find the car in the parking lot without anybody showing us the car.
Pros: Process and paperwork worked well. Refund done promptly.
Cons: Offsite location, just a little bit too far from airport.
Pros: Car worked
Cons: When picking up the car the agent tried quite aggressively to sell extra insurance adding 70% of the car rental price and saying that Discover cars insurance is not valid as "noone else than del paso cars is allowed to touch their cars". We did not take the extra insurance. Also: we were obligated to take videos and photos of the car damages and ahd to show those when returning the car. They should have some level of marking of the car damages and not to put all responsibility to the customers.
Cons: I still did not receive the deposit that I paid for the car
Cons: Charging extra for the additional insurance Wouldn't take Amex or Apple Pay in 2022????
Pros: Nothing, it was the worst car rental experience I've had
Cons: Nothing, it was the worst car rental experience I've had
Pros: I didn’t - the car was the best bit
Cons: Same as above… Online I picked, what I thought was the top Insurance Cover, and based my choice that too… When I collected the car, I was basically forced into another €108 cover to make sure I had ‘peace of mind’
Pros: Correct and efficient
Cons: The representative supposed to meet in the airport wasn't there.
Cons: Ref Claim text to Discover cars : Text to extensive to fit in here
Pros: Quick and efficient
Cons: Nothing about the service
Pros: The car was clean and comfortable
Cons: I was shocked to find that I was told that I had to have the full insurance cover . Have used Delpaso in the past and never had any problems . To insist that I take their full insurance package is despicable and I will never use this company agson
Pros: The car ran very well, and was very clean, but the outside had numerous dents and scratches.
Cons: We complained about the numerous bodywork marks after a 45minute wait to be served. We were told to photograph marks. And on return we're asked to show our photo evidence. Took a long time to photograph them all!
Pros: Reasonably good value for money.
Cons: Not very efficient. Not essy to find your eay returning the car.
Pros: Absolutely nothing.
Cons: Length of wait at airport for bus. Length of wait at Del Paso reception. Told we were 2 hours late collecting - as if we had a choice !! Car was a disgrace - scratches and dents everywhere. On return, charged €193 for a key-scratch on driver's door. I'd taken many photos but missed this one. It could have been them for all we know as that was the one the guy pointed out ....
Pros: Not a lot really
Cons: Relentless pressure to take out FULL insurance. Traet you like kids when returning the car and scrutinise all the car yet they don't point out ANYTHUING at all on collection
Pros: Fast service, good service
Cons: Always want cheaper price.
Pros: Easy and quick once at the depot
Cons: Wait and scrum to get on a bus at the airport
Pros: Picking the car up was reasonably straight forward for me, the queue was not too bad.
Cons: The instructions for finding the agent in the airport are rubbish. Had a long walk and had to ask several people. There was a long queue when i returned the car.
Pros: Nothing. Very unpleasant experience. Very long wait at airport for bus with zero organisation. The guy here just let people on whichever way he felt despit giving people a ticket. When we eventually got to car hire the wait wasn't too long but the usual barage of information in an attempt to confuse. The people beaide me had a much worse experience. Im still unsure what I've paid for exactly considering i paid for full cover with you in order to avoid this
Cons: The car had a lot of scratches and i photographed as much as i could. When the car was returned the wait was short but the guy said " I'll let you off this time" but pointed to a black mark on the bumper that had nothing to do with me. Very frustrating. Cowboys. I paid for the cheapest car hire there was so i accept this is the level of service. Car hire companies shouy be regulated mich more than they are.
Pros: reasonable prices , clean new cars and friendly staff both at pickup and drop off
Pros: no hastle and staff are excelant
Pros: Great agent once we got served
Cons: Collection time was far too long
Pros: Very pleasant and helpful staff (on the phone, at the desk).
Cons: The condition of the car (worn out the front tires)
Pros: Quick and friendly.
Cons: Pressurised you take out local insurance policy. They stated that the discover car policy was not comprehensive and that they did not recommend it. This was disappointing considering delpaso are happy to use this booking agent.
Pros: It was clear from the start, when we refused their insurance that we were going to have problems and the man made that very clear
Cons: They were clearly out to make money any way they could and charged us 160euros for damage that we hadn't done to an alloy wheel that was not a scratch but a mark that would polish of
Cons: Insisted I had to show International Driving Přejít as condition of bowling and would not release car without. This is not a lega
Pros: The car was in excellent condition and very nice
Cons: The shuttle bus service was terrible, the agents were very inefficient and not friendly, the drop off service was also not efficient, nobody to meet or direct us at the airport despite promise on the rental form.
Pros: Excellent Staff & Service.
Pros: Absolutely nothing
Cons: Very agressive sales techniques in trying to sell additional insurance, which I refused. He then threatened that he would make my heavily if upon returning of the car, he would make me pay heavily if he would find a small scratch, the size of a fingernail. On top, the Delpaso sales agent at the counter insisted that I would sign a form that I have accepted the without any damage, even though I had never seen the car. I insisted to see the car first, which was full of dents and scratches.
Pros: Friendly staff, efficient (eventually)
Cons: Chaotic, small location. Poor lighting to check car out when arrived in dark. Info provided (by Discover Cars) to meet representative at airport was incorrect
Pros: Quick return of the car, and drop at the airport.
Cons: Not really friendly by picking up the car.
Pros: I will file a special complaint. Delpaso did not respect the agreemnts I made with biscovery cars
Pros: Efficient, easy process at the counter.
Cons: Long waiting time to pick up car, long wait at the airport for minibus.
Pros: Good price
Cons: Waited a long time to be picked up at the airport 3/4 hour
Pros: Great car, easy to upgrade and change my mind on the day and friendly staff
Cons: Check-in / pick-up took 90 minutes and wasn’t even that busy.
Pros: Good service would use them again
Pros: Everything explained
Pros: very good service, in every aspect.
Cons: the price (overall in Spain) has exploded. In 2019 a car rental costed 126 €. In 2022 it was 400 €.
Pros: Good clean car
Cons: Counter service slow and not really streamlined at collection or drop off. Location out of the way for drop off
Cons: He told me that they accept only credit card and charged me extra for a card that was also debit and credit saying that only credit works. With same card in France I took a car and the rental company was able to charge me for the deposit.
Pros: Friendly staff, not pushing to sell extra services, happy to accept pictures of car contrition as proof before driving away and on return.
Cons: Car needed screen washer water but their garage was happy to sort once issue raised. Screen smears on inside but overall acceptable.
Pros: Absolutely nothing
Cons: Told wrong car and lost my deposit I paid and was told to pay more money it’s an absolute con
Pros: The people in the office were friendly and helpful. The car was lovely.
Cons: Finding where to go when I arrived was a bit tricky but I managed eventually and everything was fine after that.
Pros: Delpaso were incredible, I wouldn't book with discover again
Pros: Cuando llegue a la agencia tuve q pagar 18 euros de mas por dia, o si no ellos no estaban dispuestos a darme el carro. Con 2 niños y el cansansio despues de un largo viaje no tuve de otra q aceptar.
Pros: Efficient and fair
Cons: The car had loads of scratches and dents when we picked it up, and photos didn't show them well because of the sunshine reflection. The assistant said I should've taken more photos, as 16 were obviously not enough!
Cons: As mentioned above awful long time to pick up car lots customers and one staff !
Cons: Liers and cheaters
Pros: Service reps at their offices were quite friendly.
Cons: No DelPaso rep at airport where their contract info said they would be. Had to ask. around and go looking for them. The car had over 60,000 kms on the clock and was in bad condition.
Pros: Very friendly staff
Pros: Big scam. They try every tactic in the book to invalidate the agreement with discovery cars and charge 50% more when picking car up. My car had engine fault so got it changed. When drop off, again try to scam you in imaginary cosmetic damage. They ask you to take photos at start them not believe them at drop off
Cons: Big scam. They try every tactic in the book to invalidate the agreement with discovery cars and charge 50% more when picking car up. My car had engine fault so got it changed. When drop off, again try to scam you in imaginary cosmetic damage. They ask you to take photos at start them not believe them at drop off
Cons: Rude and opportunistic staff. Squeezing money out of you at every chance. Unscrupulous company. Didnt hire a car from them at all. very disappointing service from the first moment.
Pros: In the absence of any assistance from your company they sorted us out with a car, albeit at a premium cost
Cons: Delpaso we’re fine the issue was with your company and we will never use you again at any price.
Pros: Clean car
Cons: Told we had to take out their full insurance because we didn't fly in the same day that we had booked the car even though we had paid for full insurance beforehand with discovercars. Also airport transfer bus was outdated.
Cons: Far too long waiting for car and bus back to airport and agents trying to sell products not needed
Pros: Excellent friendly staff
Cons: Car provided was considerable old with high mileage and there wasn’t a panel on the car that wasn’t marked or dented
Pros: Got an upgraded car
Cons: Got charged an extra £75 for insurance waiver, which I felt was a scam
Pros: Delpaso needs to be more transparent, honest and open with its customers. Not a professional way of making money by hiding costs when you turn up to the desk.
Pros: It was good
Cons: The waiting time from the AirPort to the car rental place with the shuttle. It takes more than An hour waiting before there was a shuttle with place for us
Pros: No service was provided
Cons: Cowboy dishonest people aimed at ripping customers off
Pros: Car was good
Cons: Car was misplaced, the result was a 30 min search for the car. There was no guidance from staff.
Pros: Good transport to and from airport
Cons: Thought the car could have been cleaner.
Pros: It was easier than I thought it would be at the drop off.
Cons: The hard sell of insurance and it took a long time to get the car. Was told there was nothing wrong withnthe car, but there clearly was.
Cons: Scammers. Do not use!
Pros: Hard to find. The Price had not been agreed.
Cons: They charged an extra 70€🥶
Pros: Friendly, helpful staff.
Cons: Pre-existing damage on car not declared by them. No quibbles if you show photos of it taken on collection, but if you miss something it will be taken off your deposit.
Pros: Nice and easy
Cons: Delpaso are a fraudulent business ,in my opinion. On arrival we were informed that as we had arrived the night before we had to pay an additional €84 . We declined. In speaking with your representative I advised that is was not made clear that you had to arrive in the country on the same day as your pick up .Why? We therefore have lost our deposit. I will not use Delpaso again .I suggest you distance your business from this organisation .
Pros: Clean car full to full tank, reasonably quick turnaround at off site airport site. Better car than expected.
Pros: The were patient with very tired travelers. The car was very clean.
Cons: Find the representative at the airport is a little tricky.
Pros: Clean car
Cons: Took nearly an hour of queuing up to collect the car. Then they handed me the keys and told me to go looking for the car in their car park as they didn’t know where it was parked.
Pros: Good prices and a great little car. Some great staff
Cons: Some not so great staff….nothing terrible- just preoccupied by themselves & not the customer
Cons: They put a sneaky pointless condition that you produce a boarding pass in the rental agreement. This of course ceases to be a problem once you agree to the pay for the extra insurance. Its pure scam
Pros: Swift, friendly & simple
Pros: Asking to take a photo to the car at night in dim area is an absolutely shambles! The agent was pressing to put a non refundable deposit to cover the insurance, stating Discover cars is an agent and neither insurance nor recovery was covered ! Recovery would cost €2.5 per KM ! As extra ! So why we paid for insurance
Cons: On returning back there was A Big notice ( Black Traingle) a warning that it would take 1/2 hour for returning the car& Checks!? It’s a joke
Pros: Reasonable price close to the airport (although down a road with really poor surfacing)
Cons: Not very friendly at the check in desk. We had to wait for the bus to pick us up (too many on the first one). We had to check the car over ourselves and record the car as evidence for when we returned. They were ver6 picky when looking over the car when we returned. Usual attempt to upsell the CDW insurance.
Pros: Very good service. Really recomended.
Cons: Nothing. Ecerything fine.
Pros: Did not like the fact that I was told I had to pay for mandatory fully comprehensive insurance as I had a UK driver’s license which cost me 129 Euros. I was told I needed an international driver’s license. This was not stated when I booked the car hire. I have been booking with you now for years and never had no problems with this even after Brixit.
Cons: Poor based on the above.
Pros: No delay in pick-up, or drop off.
Cons: No problems
Pros: Everyone was nice and professional.
Cons: The outside of the car was completely covered in dust - should have been washed! Also, I don't like the fact that I have to prove that all the dents and scratches were on the car when I got it - it seems like Delpaso could make a note of all the damage on their cars. Their representative was not at the arrivals until much later - there is really not a need for one anyway, so the instructions should just send you to their shuttle bus instead of telling you to look for their representative.
Pros: Great staff, specially the harassed guy driving the shuttle bus
Cons: Not enough check in staff on duty when picking up - but once served, counter staff were great.
Pros: The car was good quality and new
Cons: I didn't like the hard sell of the excess insurance and the fact that they charged for recovery of the vehicle if I needed to call them out, which should have been included. They said that if it was a car puncture it wasn't included as it was a fault of the customer.
Pros: Easy and cheap
Cons: Outside terminal building
Pros: it was over all difficult to book. Delpaso being on a different platform and that caused confusion.
Cons: The mess up with the insurance! Honest that should be more clear on the web page. I paid double and that is really not good enough! Sorry that makes me a little angry. Otherwise once one had bought the insurance of Delpaso all went super smooth. But I feel cheated upon. Sorry. It just leaves a bad feeling.
Pros: Speed and ease of the hire process, and the honesty of the staff.
Cons: Nothing, there was no need for a negative comment.
Pros: Delpaso agent refused to give the car to us saying our flight arrived the previous day and therefore unless we buy the premium insurance cover we can’t take the car. He tossed the booking voucher on the table and said you can take it up with discover cars but unless you buy the premium insurance we won’t give the car to you . That is a crass way of dealing with a customer .
Cons: They are looking for any reason not to give the car to the customer without selling the premium insurance cover . They declined to give the car to us saying that our flight had arrived the previous day and as we had stayed in a hotel overnight they can decline to give the car to us unless we buy the premium insurance for additional £188 . That is literally holding a customer at ransom as they donot have any other mode of transportation and therefore are forced to take the additional cover .
Pros: Just good price
Cons: Very difficult to find the office and need to spend many time to get auto
Pros: The price
Cons: Having to take photographs just after arriving in Spain in the dark and the Attitude of staff.
Pros: Delpaso turned us away as we were not arriving in to Spain that day
Pros: rental agent at the beginning was trying to sell his local insurace, by stating that my Slovak driving license is not valid in Spain and I need international driving license. This trick was used to the fellow UK renter group. When he was argued out, he was very annoyed and rude to me.
Cons: At the car return, we spent 10 minutes circuling around the car, the agent was trying to find anything on the car, but all was well captured by us on the pictures so the agent was not able to make any money on us. At the end agent clearly asked me not to rent anymore with Delpaso.
Pros: almost everything
Cons: pressure to buy its own insurance
Cons: Collection time was too long. Despite booking full insurance with the agent (Discover cars) still got the hard sell for the excess waivers. We were sent out with a tyre that needed air, the warning light stayed on the whole week (despite pumping it up).
Cons: Rude, unprofessional staf, made me feel like a doormat rather than a customer. Wanted more and more money, scammers. Big WARNING ⛔️ I want my money back that I paid in advance, I didn’t rent the car, took a taxi instead in to Malaga.
Pros: Honestly nothing was good about the service.
Cons: From getting the car to dropping it off. We spent £1000 on something we didn’t expect to turn out. Awful service and customer service was poor. I highly not recommend this rental car.
Cons: Disgraceful treatment. Make you wait ages at pick up. Tell you you need to make a deposit to cover the excess (fine), but do not take anything other than Visa or Mastercard credit card. No Amex, no debit card, no cards that are not of the main driver. Complete inflexibility. Then they force you to pay for their ridiculously overpriced insurance (2.5x the price of the actual rental!), because I only had an Amex. And the the killer, they were willing to take that payment with Amex! Disgraceful
Pros: Really unpleasant agents, hotline not working.
Pros: Low price and cleanliness of the car. It was well disinfected.
Cons: The car was issued with scratches and dents and the evidence is on oneself to prove that any damage upon returning the car was there when it was picked up. We picked up the car at night and it was raining, making it difficult to get proper pictures (especially, since the color of the car was black). Fortunately, the assistant accepted that the damages had been present at pick up. However, it was made clear that even one scratch would result in a €340 charge
Pros: Estafadores!!!!! Scam!!!! We will mention in all social media!
Cons: Scam!!!!! We will add bad reviews as well! People shouldn’t use this kind of companies
Pros: Great value. Helpful.
Cons: Slow to drop car off and get it checked over due to many people picking up cars at the same time. Courtesy bus was very slow to return after we saw it leave while waiting in the queue to drop off our car.
Cons: Poor service
Cons: Tried to charge me for an aeriel which they said was in the door of the car. It was not as it would have rattled while driving and it did not. Then said it was probably on the roof which it was not as no radio reception. Then said that in any future rentals I must buy their (extortionate) full insurance. These guys are crooks!
Pros: I appreciated delpaso; I have booked with them many times, but this was the last time.
Cons: they tried to trap me by making me pay for damages I was not responsible of (stripe on the rim, forced lock damaged) and I am 100% sure it didn't occure during my reservation ; I complained (a lot !!); so let's see if they will dare to tax me (and hence you with the insurance ...) for something I didn"t do.
Pros: I was asked to pay additional €180 because I didn’t arrive on a plane on the same day as car rental date. This condition wasn’t obvious when booking the car. I ended up with an excess insurance I purchased with a third party and the €180 insurance the rental company forced on me.
Pros: Why do I have to take a video of the car and then go in to arguments it is horrible
Cons: I did like the smell what you use to clean just clean properly and you do not need smell
Pros: Car has lots of scratches than mentioned in their documents. There was no back wiper which I realised after one day when I had to use it. I took the picture of it but they said it was taken after one day so can’t say if it was broken by me. However, they have not charge me as a first time client. Please check the car thoroughly before drive away from their premises.
Cons: Ripped off for not having credit card
Pros: Proximity to airport
Cons: Attitude of the team at drop off.
Pros: The car was good and the check out was the best I have had.
Cons: Check in representatives could be better trained in customer services.
Cons: Very rude and unprofessional. It is clear that their main business focus is additional insurance business. That must be where they get their income from. The car was full of scratches. Yet none were recorded on the rental sheet we were provided. The car had obvious steering issues.
Pros: all I find OK
Pros: We were dealt with very quickly, the then we were the only people there...
Cons: We didn't like the fact that they make you responsible for seeing all the damage. When you collect the car there is no damage report, you have to find every mark yourself and photograph it, if you miss it you are responsible....for us it was dark and a black car and trying to photograph a car in the dark and under lights was almost impossible.....easy way to make money......BEWARE
Pros: The car did not breakdown
Cons: Inefficient. Poor car.not car advertised. Trip out of airport.car was badly scratched and dented which was not acknowledged on pick up.long process to hand back. Not accepting debit card for the rental so paid on expensive credit card.(not talking about deposit).
Pros: Literally nothing.
Cons: They asked if we wanted their additional insurance for £200. When we said no, we had our own excess insurance, they ’upgraded’ our car. Looked fine on inspection. Returned car and woman looked briefly around it before alighting on scratch the size of 50p under the front bumper. 100% not us. Looked old. Charged minimum fee €363. You can’t argue or complain as you have a plane to catch. Their script was well rehearsed. Although insurance covered it for us it was disgraceful behaviour. Avoid.
Pros: Wouldn't expect my paper licence that I've held for over 42 years , would only hire the car if I took out full insurance with them despite having full personal insurance of my own , he insisted on a photo ID licence, despite having a passport which proves my full ID. His excuse was because of mask wearing he couldn't be sure it was me but again my passport proves my ID He said no insurance no car ,he gave me no choice it was 1 o clock in the morning, he had me over a barrel ,
Pros: Representative were professional and efficient.
Cons: Car looked like it needed a wash.
Pros: The driver of the courtesy transport from terminal to the office
Cons: The way the agent dealt with the information I showed him proving I really didn't need an international driving licence. PS: The rate I gave above is really not applicable as I wasn't able to rent the car.
Pros: Shaming you can contact me for your feedback to do better 0032478524757
Cons: Car was old.
Pros: They charged me more money because I arrived late to pick up the car
Cons: They charged me more money because I arrived late to pick up the car. They wanted me to hire a more expensive car and insucrance and as I didn't do it they used one of their policies to say that as I arrived 60 min after the hour to pick up my car my reservation was cancelled. Shameless
Pros: Finding the mininus transfer at Malaga was poorly signed with delays. Waited 45mins at Delpaso. Deslpaso wouldnt accept anything other than credit card (this is fine as website warns this), but my pin didnt turn up in time & they would accept wife’s card. Only option was over double on debit card. - we couldnt afford this so turned a family of 4, with 2 children under 4 years old onto side of road. Absolutely disgusting customer service from spainish desk - absolutely no sympathy when I pleaded
Cons: Nothing. Cold hearted. Please do not use these people. Pay extra and enjoy piece of mind for your holiday
Pros: ecellent condition of the car. very good value for money
Cons: check in / check out too slow + for first time not easy to find the van for transport. will get better when used several times. did not like the fact that they push for extra insurance when none needed.
Pros: Nothing, they are actually just rip off merchants
Pros: Shuttle service was ok. The vehicle was damaged but modern.
Cons: Our experience… First of all, when arriving to the help desk, the staff arrogantly rejected the need for help that we had. There were two customers inside the office, and two representatives of Delpaso, still we managed to be there for 15 min longer because one the guys needed to finish his work. With all do respect, but the clock at this moment was 1 a.m. Second, we got a totally wrecked car which we had to pay 1.600€ in deposit for. Which we also had to film and document the damage ourselv
Cons: We spent four hours between landing and picking up thd car. Absolutely terrible service, a complete rip off operation and then a car full of dents, scrapes, scratches, etc. Awful way to start the holiday.
Pros: They gave us a free upgrade to a nicer car
Cons: Car rental agent was quite rude and aggressive
Pros: Nothing Ive never been treated so badly by a customer service representative
Cons: They wanted to change me another 110 Euros for the hire when i got a bit angry about this they refused to hire me a car and called me a number of names to my wife when i went to the toilet to cool down. I was not the only person they refused to hire a car to that day and also the other customers in the collection point at the same time as me were getting frustrated with the extra charges they were adding. They also made my wife and I walk back to the airport via very dangerous roads.
Cons: 2 hour queue to pick up the car, no answer from the phone number given if there's an emergency. I thought I'd lost my key and tried to call several times. Thankfully the key was found just in time to return the car
Pros: It took 3,5 h when we get the car
Pros: Nothing. It spoilt my holiday.
Cons: aggressive staff. got given a very dangerous car to drive and had to return it in the dark.They didn't believe there was anything wrong with despite me telling them i nearly came off the road more than once.
Pros: Not much - the girl on the desk was nice, that's about it.
Cons: Total overall service, car provided and difficulty in getting to the provider at the airport.
Pros: I have used DELPASSO for the last 10 yrs at least while holidaying in Spain and normally the service is excellent but on this occasion it was REALLY RUBBISH
Cons: The location for being picked up at the airport is not signed so after taking over an hour to get through the airport, we spent a further hour trying to find out where to be picked up from. Then because I'd forgotten my rental and insurance agreements spent a further hour ARGUING with the DELPASSO rep that I had full insurance cover. I believe I have now been charged twice for the same car and shall be asking my credit card company to seek my refunds ... RIP OFF MERCHANTS
Pros: Price was cheap, staff were fine... Just the setup is really poor
Cons: Inadequate transport from the airport given client numbers. One or two 8-passenger buses every 20 mins is no good when you've dozens of customers stepping off the arrivals? Which will all have been documented to predict. Then an hour long queue in baking heat to finalise the actual hire is disgraceful. We were almost 2hrs behind schedule by the time we left with our car. Made the 1st day of our holiday a nightmare.
Pros: Quick and efficient pick up and drop off and the car was clean and nicely presented
Cons: Didn’t like the wait for the transfer bus to collect.
Pros: Nothing really. I don't think I'll rent from them in the future even if their price is more competitive
Cons: Slow agents, rude, inefficient process with the picture taking of the car. Nobody seemed to care really.
Pros: Good Price
Cons: the representative
Pros: Very easy process, staff were good, car was very clean inside. Great value
Cons: I feel that the agent should do a walk around of the car when you collect it to document damage
Pros: Good transfer!
Cons: You must be aware of old damage to the car, otherwise you will have to pay for them when you return the car. Photograph and videotape the entire car before leaving the car company !!!!!
Pros: They charged me last minute for insurance (twice) which cost more than insurance costs me for a year, they are scammers.
Cons: Rude and No compassion, Car we received was falling apart: Wobbles above 80km/h. Full of dents. Slow puncture when I took it out. I Complained about the car and they said “it had some wear and tear” They care about us or other upset customers in their office. Other customers got left stranded outside the office as they also got charged extortionate amounts for last minute insurance.
Pros: Liked the Fiat 500 and drove nicely.
Cons: Really grumpy staff, after long flight. Damage on car declared to us on bumper & alloy wheel. But we had to photograph every other panel before driving off because we needed to prove previous damage when dropping it off. Stress not needed when heading for flight. Very hard to find cut thru to delpasso.
Cons: Everything. Very slow and added extra costs
Cons: It took too long to obtain the rental. They deliberately kept my voucher so that I could not see that I had already paid for full cover. Totally miss lead me. Would never rent from Delpasso cars again.
Pros: the transfer from and to the airport
Cons: the customer journey picking up the car.
Pros: Not a lot really. I was charged double what I signed up for on the website. I wanted to speak to a manager but there wasn't one available. The car was underpowered for the hilly roads around Malaga. The clerk was hostile to me when I said I was not happy. I felt as though I was being ripped off and I had nobody to help me.
Cons: I had to pay an additional £252 on arrival for insurance because: 1) They wouldn't accept my gap insurance bought from Zurich. 2) They said I needed an international driving licence due to being British. THIS WAS IN THE SMALL PRINT and it should have been FRONT AND CENTRE as it is such a gotcha for British customers. I was told if I didn't like it to go somewhere else. I said I would complain and the clerk threatened not to let me take the car at all!! Nisa cars did not do this nor others.
Pros: Staff were efficient and helpful
Cons: Car had a lot of damage and I felt threatened that I would be hit with a big bill if I damaged it more. I had to video and photograph the car as proof that I didn't cause more damage. Very difficult to record damage at night.
Cons: Rude staff, filthy cars, exploitative T&Cs, no customer service, overpriced insurance, huge queues
Pros: Not much. They were extremely rude and expensive.
Cons: They charged me for many extra costs once I got to the rental desk. They charged me for insurance, even though I had already paid for that, and an under 25 fee which I had also paid for. Then, when my car broke down due to a dead battery, they charged me for the assistance and the battery and said that I had acted "negligently" with the car even though I had not done anything, and refused to give me any sort of compensation for the day that I had lost when the car broke down. Overall, terrible
Cons: Arogant and did not listen to my issues
Pros: The pickup from the airport and the return of the car.
Cons: They tried to give me a car in which i thought was not road legal, it had been damaged on every panel, wheel trims were broken and the rear windscreen wash wiper was missing. The person dealing with us was rude and tried to make us pay more because we didnt have 6 months remaining on our credit card???
Pros: The staff were friendly
Cons: The Airport pickup was a total failure, only 1 van in operation carrying 6/7 persons with 15/20 waiting. We along with others took taxis which cost 15 Euros to go 1 mile
Pros: None of it.
Cons: Everything - I won’t be a returning customer with booking agent or rental company - I will stick with who I have used over the last two decades , even if it means hiring something bigger due to availability issues.
Pros: Manager and staff by far the most arrogant and rude people we have mer in the var rental business. We will never use again.
Cons: Rude and very focused on finding damages on the car (none from us). Most companys have reports on earlier damages, not this one - ”I suggest you film everything, otherwise you will be charged full amount!” All companys charge for dansfest, but this was something else. All customers stood with phones trying to convince the manager at drop off. Simply rotten attitude.
Cons: Rude staff, very unhelpfull, every customer that arrived experienced problems, even down to that your signature is not allowed on the back of your credit card has to be your full name, we'll no one had this on their cards we all have signatures
Pros: Cheap and friendly.
Cons: Condition of car.
Pros: when I dropped off it was fast.
Cons: The lady at the counter treated me badly when I picked up the car. she told me it was law to have international driving license since January. that was a lie. I was with two different car hire companies this year , June and March, neither of which asked for international driving license when opting for full insurance.
Cons: It took 1 1/2 hours to provide a shuttle bus from the airport to the rental premises. Once there the agent was quite aggressive in trying to sell us their extra insurance even though we had already paid for this through Discover Cars
Pros: See previous rating.
Cons: See previous rating.
Pros: Not a great deal to be honest
Cons: Even though I believed I had taken full cover for the vehicle prior to my trip I had to pay an additional 147 euros when I collected. Also this was not specified vehicle I asked for I believe I was given a cheaper car than requested.
Cons: The shuttle bus took some time on arrival. One arrived after 10 minutes, but we could not get on as there were too many people and we had to wait another 15 minutes.
Pros: This car rental is the worst expirience I have ever had and I rent a car quite often all around the Europe. They are thiefs. I ment to pay 132€ when picking the car up because I already paid 70€ ahead but they charged me for 260€ plus extra 40€ for early dropping off. The 70€ have not been mentioned or taken anywhere but because we tried all other companies who didn’t have a spare car I had to take car from Delpaso.
Cons: Never ever rent a car from them again. Be very careful about them. Even the employees from other companies who worked in past in Delpaso told us that they are thiefs. And it wasn’t just one person who told us.
Pros: Full service with pick-up and drop-off worked great, no waiting time
Cons: Paid additional 200E for insurance at the office, although I booked with full online
Cons: As stated already the fact they charged approximately £250 extra on arrival due to the need for an international driving permit. They offered no help in getting this and did not give us a clear explanation of what we were paying for. We had little choice being too late to get alternative car with another company for a fair price. We have used del paso a number of times but will no longer use them.
Cons: Extremely slow and unfriendly service. In future I rather pay more and rent from another company.
Cons: They don't take any of my cards. But if i pay 3 times the price they take all the cards. A big big scam. Never again.
Cons: The initial price was completely different to what I paid due to add-ons for insurance which had not been made clear in the initial quote. The car was already scratched on every panel. The gear box was noisy and it jumped out of reverse gear. The arrangements for pick up by the shuttle bus did not work despite 3 phone calls. We waited for an hour before identifying a shuttle bus which would take us to the depot.
Pros: The first person we dealt with was helpful
Cons: Long queues to drop the car off, fees we weren’t expecting
Pros: A recognition that I had been scammed.
Cons: An unjustifiable requirement that I must have an International Driving Permit to hire a vehicle under standard hire conditions.
Pros: Very professional and polite people
Cons: I have rented a car from Discovery / Delpaso on several occasions with no issues. I always purchase full cover insurance, however on this occasion, Delpaso would not recognise my full cover insurance and said I had to purchase full cover from them for an extra 275Euro!! They blamed Brexit for causing issues with UK insurance, which is a total farce and excuse for solicitating more money from customers. My friend rented a car from another provider and had no issues with insurance cover.
Pros: I didn’t like anything
Cons: How they couldn’t rent me the car under my original booking cause I didn’t have a IDP but would direct with them at higher price
Cons: They need more shuttle buses, we waited too long in the heat after an early morning flight, the first shuttle was full, when we tried to get on the next one they said it was for booked passengers only and I needed to call, which I had been trying to but the number on my email confirmation was off and nobody was picking up the landline. Eventually they sent two minibuses so I managed to get on but by that time my sister had went back to the airport to find somewhere to sit with the children
Cons: They refused to rent me a car. They were extremely rude and very unhelpful.
Cons: there was no bus to bring us back to airport we nearly missed our flight. when i wanted to extend our rental we had to drive all way back to malaga to do so despite being told a phone call would suffice.
Pros: Easy to deal with: not excessive pressure to take their extended insurance.
Cons: Slight scare tactics about the need for extra insurance. Car was woeful: very underpowered for a family of four.
Pros: Horrible and dishonest service. Avoid it like the plague.
Cons: Horrible and dishonest service. Avoid it like the plague.
Pros: Absolutely nothing
Cons: The car was also old and battered, dints everywhere and even on the roof, interior trim falling apart eg cowling around the gear stick hanging off.
Pros: Car inside was good clean, car size was Ok, shuttle fast enough
Cons: At the time of pick up was not great. We were offered to tick a box in a piece of paper, not even company headed, to confirm the type of insurance that we wanted. We explained that we had taken more than the basic cover already online WITH THEM. He still insisted that we had not that level of cover we had to confirm that we didn’t want any other insurance (in our printed forms it was stated that we should decline). A significant amount of money was blocked on my credit card because of that
Pros: Poor service worst car rental ever
Cons: Waited over 2hrs for shuttle bus
Pros: Proximity to airport.
Cons: Had to ring them to arrange collection at airport v
Cons: Not clear instruction about need for photos of all scratched and damages if no insurance is signed with Del Paso. The car was heavily scratched by handover luckily we had photos of everything.
Pros: De pickup from airport
Cons: To many people in the bus on this time of corona
Cons: Absolutely outraged. My booking had a very "smallprint" which you did not point out that I had to pick up my car within 60 minutes. Due to COVID and immigration issues at MALAGA I was 3 hours late. I was informed by them they had cancelled, they were aggressive in making me book another car, charged my nearly 300 Euros more. I tried calling you, no answer on your lines (5 times) just telling me to email. You then took 9 days to respond. How can airport rental company do this. Its just a way grab
Pros: Very fast brand new car
Cons: Totally useless, was fooled to buy extra insurance, car was dirty and old. When returning the car drove to wrong Del Paso address twice as they have put wrong ones in the map to fool people. Shame on you!
Pros: Always quick and efficient
Pros: Nothing, terrible staff
Cons: The staff were rude and the car was bad quality
Cons: Rude unhelpful
Pros: Car was what I asked for.
Cons: Picking up process. I had to take photos of the vehicle in the night. Many damages were not marked on the form. Upon return, I was asked to show photo for every single small scratch. Some of them were barely visible in the night. I made it work, but it is a very unfair way to treat customers, expecting them to do the work for Delpaso.
Pros: They were fast and very friendly.
Cons: The lack of knowledge of English. State of car tires.
Pros: New car, very friendly employees
Cons: Location difficult to find despite GPS, (did not get a map) and no possibility to extend rental period via phone or computer
Pros: Quick transaction without any hidden issues.
Cons: Car was not in the good shape..
Pros: A nice car to the right price
Cons: Unclear how to manage the damages on the the car. I took pictures of the damages but have I seen all of it???? Please give the customer a clear understanding of the registrered damages Discover Car knows on the vehicle. Then it's easy to know if you have made some yourself in renting period. Unpolite person checking the car. "Don't talk to me I will ask if I want to see your pictures "
Cons: It was a big scam just because I came an hour late I didn't get the car and I lost all my money that I used during the online booking would never book from this website ever again horrible experience !
Cons: Not very friendly and patient
Cons: They gave me a car full of marks and scratches, and when I returned it they tried to charge me for the only one that I hadn’t captured in a picture. There’s no way that was my fault as I only used the car to travel to my destination and back, leaving it in a secured car park during my stay. I argued this, but obviously this took a long time and I nearly missed my flight! Thoroughly unpleasant and stressful experience
Pros: In delivery time he tryed to charge me extra for fuel! I told him i filled up the fuell in close fuel station but they told me you must take a reciept! Finally i take and deliverd but they loosed my time for nothing!!!
Cons: Just price!
Cons: They are robbers. They found one 1-2 cm scratch which I didn’t take a photo,and charged me 363 euro .
Cons: I have international car rental insurance but was forced to buy their rip off insurance . Pick up shuttle bus had no steps to get in so I had to lift my 84 year old mother into the van ! Disgraceful !
Pros: Very efficient
Pros: Friendly professional and efficient
Cons: Pick up at Airport Arrival could have been quicker.
Pros: Easy pickup
Pros: Efficient and courteous
Cons: Easy company to deal with. No time wasted at pick up and drop off
Cons: Well, the car supplier expected me to show them videos of the damage on the car after i had dropped it off. I did have the video however is it my job to make this video? Should the car company know the damage already? This is crazy and only a tactic to try take money from customers. First time a car company has ever asked me for this in any part of the world.
Pros: as above
Pros: Quick and practical
Pros: The price
Cons: Arrogant employe
Cons: Unfriendly, wouldnt help with us finding a way to pay our deposit. wouldnt drop us back at the airport
Pros: Good price. Easy pick to find office. Staff spoke decent English. Excellent shuttle service.
Cons: Tried to blame us for damage that was already there. Responsibility on us to have photos to show that damage was there when we picked it up which was a nuisance as there were so many scratches and damages to the left car. She would have charged us if she could
Cons: Cheap car, bad brakes and poor air-conditioning. They tried to scare me into buying an extortionately expensive insurance policy by explaining in detail all of their extra fees for damages. The insurance was cost was more than my hire.
Pros: I was not given the car.
Cons: No body to meet us at the airport despite it saying there would be. Ripped off with cleaning bill and another €40 euros for out of hours. 15 minutes over.
Pros: Awful service, very rude and aggressive staff. Car was dirty and not in a good condition specially with current situation there. Staff expected customers to do their job for them and try to find a way to sell the full insurance which is illegal.
Cons: Never again.
Pros: Clean car
Cons: They unfairly forced me to pay an additional 100 euros. This was not on the contract. No-one was there to meet us. We had to find the minibus by ourselves.
Pros: I didn’t like anything about the service. It was awful.
Cons: The rude and aggressive staff. The dirty car. The two men lying and telling us to bring it back empty, then full, then empty to confuse us.
Pros: nothing other than the meet and greet at the airport was a very pleasant young man
Cons: I was over charged the staff are rude and the queues ridiculous
Pros: Friendly helpful staff. Good clean car as ordered. No false claims of damage at drop off.
Cons: Long wait to collect the car. A hard sell to take out the extra cover on top of the already extra cover which would have doubled the hire cost. Indicating it was quite likely I’d incur costs if not taken out.
Pros: Nice clean car. Very pleasant girl at reception
Cons: The dubious financial activity. We all know that they will not repair the car although we have paid for this. A little mark earns 400 euros each hire. Good money!
Pros: Price and location
Cons: Pickup time took over 1 hour, there was a lot of scratches all round the car and sand in the rear seat otherwise the car was ok.
Pros: Shuttle service was okay
Cons: The misleading low prices with the insurance you had to take (my visa Card wasn't accepted so i had no options but to take expensive insurance).
Cons: The scam that they play. If you do not buy their insurance they screw you over for pre-existing scrapes - walked straight round to the front of the car and looked under the bumper- the cars are full of bumps and scrapes already but they find one they think you won’t have seen and then won’t accept any photos you have taken. There word against yours and the rest of your money held to ransom. Rude, unhelpful staff. Nasty taste left in your mouth at the end of your holiday even if you can claim.
Cons: Slow disgusting old battered cars hires one from somewhere else and returned the car after two days as it was so bad
Pros: Will never deal with them again. Rude offensive and held me to ransom. Very unprofessional. Gives me nightmares how I was treated!
Cons: I have informed my credit card company to try to get my money back as I was ripped off.
Pros: Very good service
Pros: Great car, very clean,
Cons: Car was severely underpowered, picking up the car took an extremely long time due to large queues
Cons: Didn’t get a car. When I didn’t have an international drivers license (not needed with regular car rental places), they tried to sell me their ‘top tier’ insurance for 175 euro. Scam.
Cons: Renting cars from Delpaso is time wasting. Not recommended despite their cheap prices.
Pros: Good price and din't charge me for a scratch on the wing mirror, which I did not do...
Cons: The car had several little dinks and scratches...I reported these before leaving when I collected the car and was advised just to take photos... When I returned the car, I had photos of several areas they asked me about but I didn't have a photo of one of the scratched they asked me about. In fairness, he didn't charge me for this but he did say he was making a note on their system and that I would have to pay for their expensive excess insurance if I rented from them again. Two things: 1. I will not rent from them again...this seems like a lose-lose for everyone 2. These cars must bbe checked each time they are returned but the customer gets no note of previous checks or damage when they pick it up...this makes me feel like unless you are good enough to spot them all, then it's down to you the customer. I wasn't good enough to spot them all but I'm certain that the scratch was there before, like all the others I did spot, so it feels like it's just a way of catching customers out, time and time again, for damage they didn't even create...shame, as everything else was good ...
Cons: Slow pickup. Car had problems - no compensation or even apology for these. Cost of damage is unreasonable.
Cons: Insurance con... the usual well known scam
Pros: They are Rogues
Pros: Car was fine
Cons: Would not accept Amex, therefore would never book through you again
Pros: Nothing but very unprofessxional attitude and acted like thieves.
Cons: They forced us to pay 100EUR inspite of us having a full insurance copver from discover cars.
Pros: Delpaso is great. Its just discover car's cashback system is manipulative.
Cons: Extra charge for their early morning drop off
Pros: Return service was quick and easy.
Cons: Tried really hard to make me cancel the booking I made through discover cars and go through a secondary costlier option.
Cons: Sad, ugly staff who are looking to squeeze every drop when you return the car. Charged me 300+ for a minor front bumper scuff which is pretty unavoidable on some of Malaga's windy, rocky mountainous roads. Classic Spanish corruption.
Pros: The car drop off was completely effortless.
Cons: There was some fine print that I had neglected that caused there to be additional charges necessary and caused a lot of additional time to spent at the pick up. The staff was gracious and courteous, but it was a frustrating experience.
Pros: Quick and efficient pick up and friendly service
Cons: Road system changes made it difficult to find on return, printed up to date instructions would help while airport sorts out access roads.
Pros: Service was good, no issues at all. Very pleased
Pros: The price was cheap. Nothing else.
Cons: Offhand manner. Condition of car. Given wrong key (or wrong car?). Fuel policy. No map, no help.
Cons: They wouldn't give me a car because my plane was delayed by 2 hours.