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Delpaso at Malaga Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: They really shouldn’t be on your site , once you’ve used them once you’re on there hit list , you’ll not get a car until you pay over the odds insurance , different reason every time . I got an Uber instead and hired a car from yellow car
Cons: It cost way more than I expected. I was hit with a few of hundreds of euros for not having an “international drivers license”. I have NEVER needed this when renting a car in Europe. A total scam. The surprise fees and costs were ridiculous. The car cost four times more than the price quoted online. The rental location was not in the airport. The shuttle bus was not easy to find. some of the people working there did not seem to care very much. The car needed washer fluid, wasn’t fully cleaned.
Pros: Friendly Customer Service
Cons: I was expecting an Automatic transmission car and the car was both automatic and manual transmission. It was a little confusing at first.
Pros: Quick and easy.
Pros: Friendly & efficient
Cons: Nothing of note
Pros: Good car at low price
Cons: Off airport is a bit fiddly, but OK
Pros: Efficient, low cost
Cons: The car would not show the sat nav or boot up the display screen. As the agent was coming to the car it started but no investigation took place. It worked for one trip then would not boot up.
Pros: Very friendly staff
Cons: The car was quite bumped and scratched
Cons: Very rude staff on return. I was told 'this is going to get very expensive for you' horrible experience
Cons: They squeezed our pockets involving the fact that our driving license is not "international".
Pros: I didn't, they were a disgrace
Cons: Their reluctance to accept my credit card unless I purchased their insurance.
Pros: There was no unnecessary push for any extra services like full insurance etc. during the pickup. At delivery, the representative didn't try to "find" any non-existent damages since I had not bought the full insurance from them (I had been a bit worried about it). The check was thorough but efficient.
Cons: The condition of the car was not "up to the mark". Even though the km reading was just about 57000 kms, the car felt very worn out and quite difficult to drive. I've been driving manual cars for about 30 years, this one was one of the hardest. The cluck was misaligned or totally worn out. The 1st gear would engage almost at full release of the clutch. This made it quite hard to control the vehicle at the signal stops and starting up on slopes. There were many cosmetic damages to the vehicle body
Pros: Was very easy to find. Everything went smooth without any issues
Pros: ABSOLUTELY NOTHING
Pros: Alles was in orde.
Cons: Alleen houden ze toch extra geld opzij van je kaart terwijl ik een full assurance had genomen bij discover cars. Als er iets gebeurd moet je het terug eisen bij discover cars. En het terugbrengen naar de luchthaven was met een chauffeur die naar niets keek en iedereen op de baan opzij duwde. Was niet verantwoord
Pros: Convienent location, freindly staff
Cons: Wasting time and being questioned for the details from the registration form, additional time reservation for dropping off the car, wasting time for checking the car defects which were made even before I picked up the car
Pros: Quick, efficient and always friendly
Pros: Airport pick up and drop off was efficient
Cons: The car came with a number of dents and scrapes... one large enough to make me consider refusing the car... the most disturbing part was the agent refused to participate in the normal car inspection before I took the car out... he said "just take pictures and videos of any damaged areas before you leave" ... to make matters worse the car was kept in a dark corner of the lot and the Inspection area was very poorly lit... This agency clearly has a scam element to the operation...
Cons: Total con artists. As for the reasons mentioned above you should not rent a car from these people
Pros: Not a lot wouldn’t use this company or the agent
Cons: Had to pay the extra insurance or they wouldn’t hire me the car, at 23.45 at night didn’t have any other options but to pay the extra insurance.
Cons: They required an extra 160euro charge for insurance.
Pros: They are near the airport
Cons: They operate an insurance policy that verges on systematic fraud. Having lured u with the cheap rental, they tried to sell a 100 euro insurance policy for 4 day booking. I declined, and they sharply told me to check very carefully for scratches as the £30 policy doesn't cover them. They made zero effort to look at the car and agree on scratches. I photographed but missed a scuff on the wing mirror. Result 98E charge. I'm convinced the scuff wasn't a new one and has been there for ages. Crooks!
Pros: J'ai réservé une voiture via votre site internet "Discovercars.com" pour la période du 26 octobre au 2 novembre 2023. J'ai versé un acompte de 12.67 €. La récupération de la voiture devait se faire à 12h00 à l'agence de location de voitures Delpaso de Malaga (Espagne) après un trajet en navette de l'aéroport jusqu'à l'agence de location. Avant 12h00 j'étais au point de rencontre précisé sur le voucher, à côté du passage piéton. Or, c'était une mauvaise indication,
Cons: They operate a weird scam so if the name on your credit card does not precisely match that on your passport, they refuse to rent to you at the favourable price you were attracted to. Avoid like the plague.
Pros: Speed and clean car
Cons: Tyre warning came on as we left, clutch was sticking and hard to get in gear too. Location a challenge on dropping off as down an industrial area - however very close to airport
Pros: Overall experience, price.
Cons: I would suggest to have parking sensors on rental cars
Pros: Efficiency of the car rental agents
Cons: car was slightly worn out. Windscreen wiper was broken
Pros: Helpful staff when we needed it Great overall service
Pros: Nothing with Delpaso
Cons: They stole me 115 +40€ and thé car was an old Nissan Juke With 55000 kms
Cons: Rude staff .we didn't get the car because my middle name was not on the credit. card.how meny of you have it on?
Pros: The car rental process went very smoothly
Pros: Abused behavier and bullied treatment from the two girls at Malaga desk.
Pros: ***DO NOT RENT WITH THESE*** It wasn’t the car I ordered. And the Qashqai I was provided with had major scratches all over it.
Cons: ***DO NOT RENT WITH THESE*** They charged me an extra ‘cover’ which was 3 times the initial rental charge. And I had already paid the ‘full cover’ with Discover Cars. The man at the desk was unhelpful and unsympathetic, and laughed when I explained this to him. Disgusting
Pros: Everything was exactly like was explained when pick up the car.
Cons: Only one moment, but i believe it was accidentally, in the car windscreen cleaning liquid tank was completely empty.
Pros: Correcto en general sin nada a destacar
Cons: Coche de reducida potencia, no acorde a tiempos actuales. En subidas nefasto, no daba más el acelerador. Imposible llegar a 100 km/ h. El seguro extra contratado con discovers, no sirve para del paso y querían que contratara adicionalmente con ellos
Cons: Finding the shuttle
Pros: Terrible. I took cars for rent many times. They charge us for something they didn't had proof was our fault. Nobody told us we need to have proof of scratches as company don't have them in records. So they charge us for small scratch we didn't notice
Cons: Never again. They charge for something they not sure when it happend
Cons: For some strange reason they don’t give you any damage report on the car we arrive at 8 pm when it’s dark. We do our best to take photos of the damage that we can see but very difficult. This is clearly designed to catch people out so that you can then have to pay a large amount of money for damage it was probably already there. If you are picking up a car drive it to an area that is very well lit and spend a good 20 minutes, looking for every single scratch my new dance scratch to the wheel
Pros: Car was good. Depot easy to find.
Cons: Feels like a trick to deny your booking based on name on card, could have just changed the name on the booking
Cons: Not good, I didn’t get the full insurance due to the fact I didn’t arrive by air (even though my family did)
Pros: Pick up and drop off ok
Cons: They have a scheme going on where if your name on your credit card isn’t exactly the same as your passport then it can’t be taken. Eg. My full name is Kyle Russell but my credit card says K Russell. The one bank card that has my full name was a debit card which they do not accept so despite calling discover cars who said they are happy to ignore the small print but the Delpaso people would not accept it and only offered the solution to pay their full excess of another €160 to get more money.
Pros: Everything was quick and clear at DelPaso but you have to agree with them a common policy with regards to the insurance. On one side you sell an insurance during the car rent process and on the other side they try to sell you another insurace during the car pick up process. It seems that DelPaso insurance is better than yours as if you purchase theirs then the cash deposit is not required anymore. Overall the process was smooth and they weren’t pushy with their insurance. Thanks!
Pros: Efficient and quick.
Cons: Distance from Arrivals terminal, difficulty in spotting its representatives there.
Pros: Smooth and efficient
Cons: Long wait to pick up car. Car windscreen was filthy had a job to see out had to stop and clean it.brake pads were worn down on front of car started grinding after a few days
Pros: The gentleman I dropped off the car with was much nicer than the girl I picked up from.
Cons: The customer service experience was incredibly disappointing. The lady assisting us was exceptionally rude, displaying impatience and a short temper throughout our interaction. I expressed my dissatisfaction with her behavior when inquiring about vehicle insurance. Upon returning the car, we intentionally avoided dealing with her again. It was evident that she was keen on having us return the car to her, making us question her motives. Fortunately, her colleagues provided outstanding and helpful
Pros: Loves it! The staff was very friendly and helpful. The car they gave us was slightly bigger than requested but was new and very comfortable.
Pros: Efficient and prompt service
Cons: No debit cards, therefore 120 euro extra instead of the diposit.
Pros: Great price, easy pick up and drop off. Good car
Cons: Challenged about insurance cover ( fully comp pre purchased in uk) and tried to sell €200 of insurance I didn’t need
Pros: Quick, efficient and friendly staff.
Cons: On the booking site it states that full coverage is included when renting the car, but actually it is not, so I paid 3 times the price in the end. I booked over an external booking enginge - discovery car rental and ended up paying 3 times as much once I added the full coverage insurance I wanted at the desk. on the booking site it statet and i added full insurance, but this is just confusing and in the end I have no clue what i paid for. Probabelly better to book direct over delpaso!
Cons: How they forced me to take their insurance after refusing to accept my credit card because my full name wasn't spelt out on the card
Pros: Efficient, friendly, clear and concise
Cons: Dirty vechicle
Pros: We have used them a couple of times and they have been very helpful. Once when our flight was delayed they waited till 2am in the morning - absolutely excellent service
Pros: Friendly and well organised
Cons: Lengthy collection process
Cons: Refusing discovery car insurance, literally blackmailing me into taking out their extra insurance. Rude, blaming discovery car for all the problems.
Cons: el trato, la atención, poca empatía, poca actitud de solucionar las cosas. Un curso de att al cliente y gestión de quejas les hace falta como el comer
Cons: WARNING - THEY MAKE THEIR MONEY BY SCAMMING PEOPLE INTO PAYING THEIR OVERPRICED INSURANCE FOR A FULL LAUNDRY LIST OF IRRELEVANT RULES. e.g. credit card needs to have full name written on it so initial and last name isn't sufficient but if you have a long name they would apparently accept a shortened version... sure.... IF THEY DON'T GET YOU WITH THESE THEY WILL FIND SOMETHING WRONG WITH THE CAR AT TIME OF DROP OFF FOR YOU TO PAY UP WHEN RETUNING THE CAR.
Pros: People at the shuttle service. Very professional.
Cons: Felt bullied to buy Delpaso car insurance. Gave me a blank paper with damages on the car and said, 'do the pictures and videos yourself' . Car full of little bumps at pick up can be easily challenged by Elpaso at drop off and you need to defend every bump done previously with footages, you can lose your deposit and an hour of your life in you don't buy their insurance not offered by Discoverycars. I felt trapped and i had to buy insurance.
Pros: Clean new car
Cons: Massive pressure sales and fear tactics for insurance. Price just kept going up and up and up. What started at £77 ended over £200
Pros: friendly and efficient
Cons: Hard sales and uninformed about the isurance
Pros: Nothing. They were unfriendly, unwelcoming and only interested in frightening you into taking additional insurance
Cons: Everything. The worst rental experience I’ve had
Cons: No flexibility or understanding of the problem!
Pros: All details recorded in full. They were not pushy in trying to sell extra insurance etc
Pros: Very cheap hire fee. But it comes immediately clear why. --- start of negative review because of a lack of space --- Would definitely not hire here again. First of all I eventually didn't rent the car I ordered because of the many extra fees needed to be payed in order to get the car 1. They ask for an absured amount to cover the deposit fee (1660 euros) 2. When arriving I tried to pay with a pre Paid master card. They said it was only possible to pay with a credid without limit
Cons: A few minutes later of trying they told me eventually that it was possible if I paid an ADDITIONAL 300 EUROS which I thought was outrageous because I'm already paying a deposit of 1660. When reading reviews on trust pilot it became clear many people had to pay an additional 300 euros on top of the deposit for reasons they thought where unfair. So if you don't want any unpleasant surprises I recommend not hiring here!!! I only lost the service fee of 13 euros to discover cars.
Pros: The car was well presented and as expected
Cons: Delpaso were inflexible about our late pick up. They cancelled the booking even though they had been made aware of the delay and the terms and conditions did not specify cancellation in the event of delayed pickup. They then would only reinstate the booking if we took their insurance product - we didn’t require this as we had an insurance product that covered any excess. We had to agree because we had no other option. This was a simple case of privateering.
Pros: Easy drop off and shutlle service to airport
Cons: Scam of selling full coverage at pick up, riducullous
Pros: Quick, polite
Cons: The deposit was not released so far, please release it
Pros: Del Paso Personel
Pros: Never again using Del Paso! Be aware that they will find a way to charge you for the scratches and marks that the car already has and that it is impossible to take enough pictures to prove them wrong. The car we received was also much smaller than the one we had originally booked.
Pros: The staff were pleasant
Cons: The fact I had to take the extra insurance and they gave me a wreck of a car. If I hadn't taken full insurance I would have been on all day taking photos of the damage as I picked it up
Pros: Friendly and efficient staff.
Cons: "Bait and switch" with the pricing. In the small print, it says you must pay with a visa credit card that has a 4 digit pin number. Not a debit card. This is clever since no one is going to cancel when they're about to check out the car. I probably won't use Delpaso again for this reason. I could find same value at the airport. Discoverycars should not have the hidden gotchas with pricing. I'm less likely to use Discoverycars due to lack of transparency and having these cos on website
Pros: Easy and smooth process
Cons: Had to get a shuttle bus but was still a smooth process. Also they don't document the condition of the car and it's up to me to take pictures of any damage upon pickup before driving it off.
Pros: Shuttle service was prompt
Cons: Found Delpaso to be very poor, additional charge at pick up which was not clear in t&cs, tried to give us much smaller car than ordered, then replacement was high mileage and poor condition, then charged for preexisting scratch - €193!!! Would advise anyone to avoid at all costs!
Pros: Terrible service. Rude staff. Aggressive and abrupt when challenged or questioned. No customer service skills - make little effort to explain details.
Cons: Zero. They don’t care! My credit card isn’t valid when I say “no” extra insurance / I’ll leave a deposit, but when I’m bullied into extra insurance ( despite already having paid full insurance with discover cars) my credit card is suddenly valid?. Lots of comments to other staff colleagues in their native language so I cannot understand what is being said. I would not endorse this company or their rude ignorant and bullying staff to anybody. They just don’t care and just want to charge for extra
Pros: Car was in good condition and not much waiting time
Cons: Aggressiv driver and dangerous driving stile in shuttle bus. No instruction of hired car. They wanted to sell me additional insurance. Had to document scratches, damages by myself and when giving back he showed me each damage. Without foto report I would have had a problem. Not customer friendly approach.
Cons: See initial comments, avoid at all cost
Pros: First agent was super nice and helpful.
Cons: Very difficult to find the location to return the vehicle. Car didn’t have much power for a mountainous area (which is most of the country). Car’s night illumination was poor.
Pros: Fast service
Cons: old car with many scratches and they charged me additional 50 Euros for arriving at 23h30 even though they are opened at this time
Cons: The man on the desk who was rude and seemed desperate to find something wrong with the car
Cons: Something was wrong with the engine and we had to change the car which meant we lost half a day of our leave.
Pros: Brakes were grinding badly the whole trip.
Cons: Scam to get an insurance excess, which I had to pay for on a credit card they'd just rejected as not suitable for the actual booking. Waited 30 minutes at drok off for a shuttle which made airport very stressful
Pros: Car fine
Cons: Bordering on a scam to wriggle out of accepting Discover cars insurance so force to but there insurance as well, which is expensive, be ready for up to 200 euros more for a week on top, I'd prob say move on and book elsewhere.
Pros: Drop off was efficient.
Cons: Negative experience on pickup. They had us over a barrel! I have checked booking conditions there is nothing I can find about booking two cars under my name. I can't find that it's a condition to take out additional coverage either. Using a credit card is archaic! Lack of transportation from airport to Delpaso rental. Took around an hour. Difficult to find Delpaso rep at airport.
Pros: The process was very good
Cons: They was flexible if you need to add an extra day of rental or of need a cancel a rental.
Pros: The agents seemed friendly.
Cons: They were ready to take extra money off you. All the people around me picking up a car had a similar problem. I believe they all well trained in this. For the money I paid I could have used a well known rental company in the airport terminal. Instead of one far away from the terminal.
Pros: Nice car
Cons: Extremely bad service
Cons: Location of the pickup might be improved The choices for Insurance and covering could be clearer
Pros: Car drop off was pleasant and painless.
Cons: Once they realise you're not paying the daily car insurance with them they fabricate charges. Later than you booked for, €60 charge. Delay caused by baggage handling at Gatwick. At 1am you're not going to find another car at short notice. 20 years ago this was normal practice. In this day and age, totally unacceptable. Be careful !!!
Pros: Helpful and insured a rental became available in spite of the obstacles (international license).
Cons: Additional fees charged and poor GPs unit
Pros: The fact I was clearly not the only person experiencing poor customer service whilst on-site
Cons: Complete rip off. Was informed upon arrival that the price I was quoted required a £1,600 deposit, however this option could not be chosen as my bank card did not have my full name written on the front, only my title and initials, meaning surprise surprise I could only take the full cover at an additional cost of £250 using the card without my full name on it???? Will never use this company again
Pros: Hassle free. Great customer service.
Pros: They spoke English well which was helpful
Cons: They refused to rent me the car because my credit card was printed by my bank as Mr F Lastname instead of having a full first name, your company was totally uncontactable for assistance, but unsurprisingly by paying them a bunch of extra money I could still get the rental.
Pros: Nothing, This hire company are fraudsters and looking for any opportunity to charge for damages that dont exist. When droping the car back they were pointing out scratches to the car and asking me if I had proof that this was there before the hire. Which I did, so no charge. You think they had there own records. When I get home I get an email saying the clutch was burnt out (after only 150km of use!) and they fraudulently took funds from my card for €780 .
Cons: Everything, total cowboy outfit and I would urge everyone to keep away
Cons: I was charged almost €200 for a pre-existing small scratch. Frankly amounts to little more than extortion. It was really just a shakedown, a way of gouging more money out of customers.
Pros: The car was clean
Cons: I was forced to choose between an additional insurance at 160€ or a deposit of 1400€, given the comments of del paso, I find it shameful that you still recommend them on your platform, I felt scammed, being with a 1 year old baby, I didn't really have the choice to pay these extra 160€! And I'm not the only one to have been taken in, the employees are unpleasant and don't want to hear or understand anything, I'll never go through you again, if it's to have this result!
Pros: Quick, convenient, easy
Cons: The description of the way out of airport was a little bit confused, because it's not 100 meter on the left side. It's 50 meters straight on behind the bus station.
Pros: Service was no where near good enough. Once it was known that I wasn’t paying additional insurance, I was given keys, told to take pictures myself of any damage, had to find car myself, it was dirty inside and outside, blocked in by other cars and hard to get out and was set up in German so couldn’t understand warnings of needing service in 500km and other things that came up on the dash. Managed to sort myself after 5 days. Really poor car considering it should be presented clean
Cons: Pick up from airport and friendly person on return of vehicle
Cons: Staff too busy and not serviceminded
Pros: Kind efficient staff
Cons: Instruccions in Spanish would be lovely as Spanish people also rent cars.
Pros: Absolutely nothing
Cons: I have written Delpaso cars with a long list of complaints. Is there some way of sending this to you? Delpaso draws customers in with cheap upfront rentals but they then systematically overcharge you on return for defcts that were already existing. They refused to refund us for a broken child seat and then massively charged us for a very minor scratch that we failed to record properly at the commencement. The customer service was appalling. They shouted and gesticulated at us, etc.
Pros: there were many workers at the desk, there was no queue
Pros: The car provided
Cons: The staff members assisting.
Pros: Car was cheap
Cons: Insisted on international driving licence or pay for their overpriced insurance. And I already have excess insurance. On trustpilot they have 55% terrible reviews with similar stories of ripoffs at the counter.
Cons: The employees not nice. They work like insensitive robots. The atmosphere in the office is a bit chaotic
Pros: Fast service
Pros: Great company would recommend and will use again.
Pros: Deloso we’re great
Pros: Very convenient location
Cons: Provided a car with several areas of very minor damage. They asked me to take photos or make video of any damage - but it was dark when I picked up the car. The car was in absolutely no incidents on my trip, On return they made big issue of one very small area / scrape - and said if I ever hire from them again I must take out theIr full insurance. I felt as though I had been ‘set up’ or picked on for not taking their expensive full cover insurance.
Pros: Really excellent value for money
Cons: When I arrived, I was told I could not hire the car without my full name on my credit card. I have 4 credit cards and my friend did too and not a single one includes my full first name. They wanted to charge me 90 Euro as an "alternative" to not having a card with my full name on. They were rude, unhelpful, and unsympathetic. We ended up leaving and going elsewhere. It honestly just feels like a scam.
Cons: Old car not in good conditions
Pros: la navette le sérieux du personnels rendu de la voiture sans visite sans caution
Cons: la voiture ,aucune puissance en montagne le contrat de location , pas trop d'explications avec un problème avec la caution , j ai du prendre la formule sans caution ave assurance , bien ou pas bien,
Pros: The best we've ever experienced
Pros: The staff at the reception were very nice and transparent about the service!
Cons: The airport contact person was hard to spot!
Pros: The efficiancy
Cons: A noise in the car
Pros: Shuttle service so quick.
Cons: True honesty.
Cons: Everything it's a poor organisation
Pros: Dropping off the car went realy fast and easy.
Cons: You need to plan longer time at the deskt by picking up the car in comparison to other rental companies. The car I was offered had just to many scratches on the out side and some broken part inside the car. I hade to by FULL insurance from the rental company to avoid be blamed for some of them after dropping of the car. The way agen told med to check the car very good and take as many photos as necesary told me that they will find a "new" scratch or dot on the car and charge me for couple 100EUR
Pros: Very easy to deal with
Cons: Long way from airport. Int drivers license issue, but not their fault, that’s on Discover Cars
Pros: Delpaso made it easy to get the car and to return it with no surprises, do recommend them to anyone considering to use their services.
Cons: Worry free, great company, great service and will definitely use them again.
Pros: Car ran fine and was fuel efficient. Rental agent was apologetic (see negative comments) and offered an upgrade but I didn't really need it
Cons: The added costs for arrival after 2300 and the extra "full insurance" cost because an e-copy of my IDL was not acceptable. Finding the pick up point was also a challenge at night and required several phone calls
Pros: Agents efficient, waiting time was average.
Cons: Once they new we were not taking the extra excess insurance they lost interest. They pointed in the general direction of where the car was parked, we had to find it in the dark, they would not tell us about any damage on the car, we had to drive it around into the light and take pictures and videos ourselves. I have never picked up a rental car where the damage to the car is not pointed out to you before you drive away. The car had not ben cleaned, inside or out!
Cons: Pushed insurance cover did not want to take credit card even offered bank card with my full name on it
Pros: The transfer and the service was fast.
Cons: They tried to sell their own insurance and told that my full insurance is good for nothing. It was a bit stressful. They didn't help me to check and record the cars condition ( damages etc... )during the pick up. I had to do it by myself.
Pros: Bad drivable and damaged car. Engine does not perform and no power. Damaged tires (dangerous) etc….
Cons: All damages not marked on form and you have to give evidence with pictures it was not your damage but tour precessor. Not a way to do business
Pros: price, friendly staff
Cons: high prices for participation, if something happened
Pros: Quick and efficient check in,
Cons: Ended up paying 120€ extra for 'all inclusive insurance cover
Pros: Close to airport. Good quality cars
Pros: not too long to wait, very efficient staff, friendly and helpful.
Cons: We got told to take photos of the car but then on taking the car back they asked for a video. would be nice have known on pick up of the vehicle.
Pros: Did not have to wait long and fast paperwork, will be back here for sure
Pros: Polite, friendly and efficient.
Cons: Their comprehensive insurance charge was £20 a day if u wanted it
Pros: Easy pick up & drop off
Cons: No shuttle pick up signage to find the pick up location at the airport
Pros: Facility to select and pick up car,
Cons: Not many variety of vehicles, not properly cleaned (mainly outside) some additional (hidden) costs for insurance
Pros: The premium car was old, if I was renting in another European country for a premium car I’d pay the same but would have a much newer car.
Pros: Good sized/spec'd car.
Cons: Generally negative attitude from Del Paso due to renting via a third-party website. Slow process picking up the car ('VIP' desk for people who had rented through El Paso was not usable by people who hadn't) They attempted to psych me into buying their full insurance when I'd already bought fully comp online. The worst part: they tried to pin existing car damage on me when I returned the car.
Pros: Very helpful when we left a car in the courtesy bus
Pros: Not a lot
Cons: Just seemed a very cheap operation
Pros: Speed service.
Cons: Some troubles to discover representative. They attempted to sell us additional cover for 126 Euro for the car.
Pros: Decent car
Cons: The check in process took forever, there were staff sitting idle on other desks (for ‘direct DelPaso bookings’) but refused to help customers queuing up. Also I was told I need to have a flight boarding pass showing I have arrived the same day, else I can’t get a car (which wasn’t made clear at the time of booking). Then they changed their mind and said I could have the car at double the price. Pure extortion
Pros: The shuttle bus was the only thing they allowed us to do.
Cons: When we arrived the car company refused to give us the car as my credit card said ‘’M Power’ instead of ‘Matt Power’. Despite having multiple forms of identity. I’ve never in my life encountered this issue nor such blatant unreasonableness. We thus lost our deposit. I will NEVER use discovercars or Delpaso again.
Cons: They take advantage about the Credit/Debit card misunderstanding and give you a much bigger price than initially booked. What can you do, start searching around for another deal?
Cons: DelPaso are a con. They are clearly incentivised on the up-sell of fully comprehensive insurance cover. They will find any reason to tell you your policy has been void and the only way to continue with the hire is to purchase the additional cover, this doubles the cost of the hire. Absolutely disgusting underhand tactics that I would not expect in this era.
Pros: It was 'fine' but not great.
Cons: Need to make it MUCH easier to find the shuttle to pick up the car; why not include on your website downloadable small maps of a) the location of the shuttle at Malaga airport and then b) the location of the drop off point for returning the car?
Pros: More helpful and understanding needed from service at the desk.
Cons: Payment unexpected due to no accept debit card only credit cards when I arrived to pick up the car! This info was at the end of email sent by this company and wrote with small letters. No one explains before! When I was paying my fee by debit card which was accept!!! I did not was aware and surprise of paying extra because I do not have any credit cards! Also when we arrived to drop the car earlie Morning On 15th April we need to wait long front of the gate as only one person was working !!!
Pros: The car had a lot of damage to it had to take lots of photos and a video before I left the car park
Pros: The pic up from the airport.
Cons: Everything - Never again
Cons: These guys are scammers and you should not be using them They trick u into taking photos at start and if u miss anything they charge you 200 euros plus for work in their workshop that costs them nothing You should not be using them
Pros: Very nice staff, helpful. Very smooth and quick process
Pros: Polite but blamed DiscoverCars.com for having to take additional £200 insurance.
Pros: It was quick and easy. The representative was v efficient
Cons: That i had to pay a second wavier
Cons: You need to pick up the car the same day you arrive no matter when you make you reservation for.
Pros: Quick and expedient service. Full coverage. Little hassle
Cons: Finding the shuttle at the airport
Cons: We didn’t have the credit card for the main driver on the booking but had credit card for another person which was in fact to be changed as a main driver. However this was not possible and we lost the booking and when asking about our options we were offered a huge price to pay - just as if we had no booking. Not recommending these agents if you are looking for a customer service oriented one.
Cons: Trying to sell what looked like extra insurance.
Pros: Fast and efficient collection and return, no pressure to buy additional insurance
Cons: Needs clearer directions to the minibus shuttle point
Cons: fraudulues company
Pros: efficient and helpful staff
Cons: queue to pick up the car
Pros: Quick drop off
Cons: No guidance on car equipment. They were more interested in getting extra money out of me.
Pros: Excellent customer service, good level of detail given
Pros: Close to the airport, quick shuttle service
Pros: the staff and facilities were excellent. the car was good and for a reasonable, though not a great, rate.
Cons: I sometimes felt like the car was not powerful, and was unresponsive. It was good for parking though.
Pros: all good and easy
Pros: This the 3rd time I have had to pay extra insurance (excess cover ). I will never use Delpaso again
Pros: Pick up and drop off service at the service. Fast contract handling, we didn't have to wait at all, when we arrived to their office. Efficient and clear service.
Pros: Wel organized and wel explaining team.
Cons: By return the car question appears if car is fuly filed. Fuel indicator was not on maximum (problem with indication), but I have filed car few minutes before return and also tryed to fill car twice. I had fuel receipts and so question was eliminated. My advice to have last fuel receipts by returning the car.
Cons: Rude and ignorant staff. Lied to my face and requested international driving license. I was never refunded! And support is useless - they never came back to me
Cons: They aren't clear about what they require you to bring, and this can easily mean you cannot hire a car.
Pros: Always been decent to deal with before.
Cons: On this occasion, we spent quite a lot of time on inspecting the vehicle before taking it away. There were lots of scratches/marks etc on it but because it was dark, the overhead lighting obscured the paintwork scratches on my photos. This almost caused a problem on returning the vehicle as the photos looked blurry. Fortunately, the guy taking receipt of the vehicle told us it was ok this time but we have to book directly with DELPASO next time. It felt like they knew about all the scratches etc
Pros: Service by Delpaso was very good.
Pros: Excellent rental agent and car itself
Cons: The driver who picked us up on arrival - the drive to the car lot was a wild ride. He drove the van "like he stole it", quite an uncomfortable drive.
Pros: Friendly and service minded staff. Highly recommended.
Cons: The agent wouldn't verify the condition of the car before hire. They just asked me to take photos. Concerning loop-hole.
Pros: Straight forward
Cons: Also had to take a taxi from the airport to Del Paso because there were not enough buses and the agent kept serving spaniards instead of us.
Cons: Overall the Spanish carhire needs overall ingredients, only malagacar.com seem to be the only non corrupt carhire company
Pros: Fast dropoff and car options available
Cons: Very stressful at pickup because even after paying DiscoverCars the additional premium option for no stress cover, arriving at DelPaso, was told that was not enough and needed to pay extra 150 or leave a 1500 deposit.
Pros: Previous experience has always been fine and without the problem I had this time would have marked higher.
Cons: Although legal, my driving licence was not accepted as it was one issued before photo versions. I had to pay extra for Del Paso insurance cover and cannot claim back the fee from the original insurance company.
Pros: Not a lot.
Cons: Unclear meet point at airport, rep was not there for 20mins when we arrived, all other car hire reps were there. They tried to upsell me insurance that i thought i already had. On return of the car i made an error in my booking time, i said 7pm but actually didn't need to be there until 7.50pm. They tried to charge me an extra €26 for the late return which was ridiculous as it was at the end of the same day and all the employees were still there etc. 25 min wait for transfer back to airport
Pros: Friendly staff and efficient process. They didn’t patronise us by speaking English when we wanted to speak Spanish and we agreed they would explain everything just a little slower!
Pros: Very pleasant staff, ease of pick up
Cons: Although the car drove well, it was very scruffy.
Pros: Cheap and cheerful
Cons: Extra £82 charge on 4 day trip as deposit could not be placed on a card with only first initial.
Pros: Brand new car, fast checkin, fast checkout, very friendly and helpful personnel.
Cons: Extra charge for Car Coverage paid to Delpasso rental office while I paid it already to Discover Cars. There was a choice to not to pay it, but in that case they would charge 100eur fuel and take 1500€ from my credit card and would charge me for assistance …
Pros: The car
Cons: The lay-by from your office try to catch me if I have photos of old scratches! I felt as she want me to pay for scratches which I haven’t make, also after checking the car she don’t want to sign me that car is as I rent it!
Pros: Fast and easy.
Cons: The child car seat was old and had rusty stains.
Cons: The long waiting time from the shuttle
Pros: Nice and polite and helpful
Pros: close proximity to airport
Cons: Too pushy to take their insurance & scare mongering over this product & over critical examination of vehicle on return identifying very minor defect that may have already been there.
Pros: Value for money. Car was a requested
Cons: Pick up point was not clear at Malaga airport. Had to use a mini bus to get to the reception. Staff were blunt at hire reception.
Pros: Car pickup was quite fast
Cons: Remember to make very good and clear pictures of your car when you pick it up. After return they try to show you scratches even when you did nothing. But if you don't have good pictures they will charge you.
Pros: Very quick, friendly and not pushing upgrades, extra insurance etc.
Cons: In the office I couldn't pay for rent by another card and block the money by another credit card. It is possible by another car rental firmas. By credit card I must very much pay for the currency exchange, the card is o.k. only to block money. I told it in the office to the man who served me, without success.
Pros: The bus driver was nice
Cons: The agent didn't let me have the car because my credit card showed my first name and first surname with initials. Even if I offered to show my online account he refused. Very unhelpful and he caused a lot of stress
Pros: Pick up and transport to the airport was good and so was the car.
Cons: We dont have a creditcard, we only have a normal Visa Debit card and we had to pay Delpaso for full insurance and pay double price at arrival because of this. We can not understand why we could not use the most common card for payment at Delpaso, the same card we used when booking the car. They should take a normal Visa Debit card for payment without having the customer pay for full insurance and double price.
Pros: Excellent service
Pros: Clear description of finding rep, quick pick-up and drop-off, car was as described , they didnt insist on any extra costs,just make sure you take pics and video of the car and any previous damage
Pros: Car hired was very new
Cons: All good
Cons: Telling us we needed more insurance, should be one price
Pros: the shuttle (far from the aerport)
Cons: not inventory of the vehicle no choice with insurrance 90 euros extra cost maintenace of the vehicle was not done
Cons: Felt as though you were being scammed, car not checked over together before hiring, left to the hirer to list/photo all damage and marks, then questioned on every mark when returned.
Pros: Delpaso was ok but discovercars.com never again. I recommend people to book directly from dealer, cheaper for sure
Pros: Quick and helpful
Cons: Asiakaspalvelu ei ollut kovin miellyttävä, oli jopa tylyä autoa hakiessa. Vakuutuksen myynti aggressiivista, auton aiemmat vahingot piti itse kuvata, joka piti palauttaessa esittää. Epämiellyttävää vastuunsiirtoa, sen sijaan että vuokraamo merkitsisi auton vahingot itse sopimukseen. Palauttaessa olin ymmärtänyt ajan väärin, ei ollutkaan samasta kellonajasta samaan kellonaikaan liittyen siihen että vuokraus oli tapahtunut Discoveryn kautta, myöhästyin siksi kolme tuntia, joka maksoi 25 €.
Pros: The staff were pleasant
Cons: The car had a lot of scratches and blamed me for some that I know i didn't do
Pros: This is a rogue company. When picking the car, they mention taking pictures of the car damages. When returning, they charged me for a bumper minor scratch on the u derneath of the bumper, which my video didn't catch. Made me pay €200 for what I didn't do, but couldn't prove. Other car rentals send someone out when taking the car, these guys don't, so that the onus is on you to prove that the scratch wasn't there.
Cons: Rogue company, business model is to make money on charging for same scratches over and over again to different customers.
Cons: Everything stated above
Pros: Quick, no fuss collection and drop off
Cons: They cheated us and really really hurt our vacation because we had to go back-and-forth and make two trips everywhere we went with our children because we couldn’t keep both of reservations. This company asked us for three times the amount of money when we got to the desk which is so devastating.
Pros: This time everything went perfectly well.
Cons: the lady at the pick up desk must have been very tired.....she was not so friendly and had no good habits
Pros: We were picked up on time from the airport.
Cons: Delpaso refused our Mastercard for paying the deposit for a hire car. They were happy to accept the card for payment for insurance though. I asked to see the manager of the office with no success. We were left with no real alternative, after asking for help from discovery, but to walk out of the Delpaso office in Malaga and look for another car rental. An upsetting start to our holiday, to say the least.
Pros: They are great and they found a solution so that we could leave their office with a Car. We need Discover Cars to reimburse us money
Cons: They knew exactly where previous damage was. EG. He went straight to the damage & said "photo, details, date & time" which I showed. Then to one particular wheel, again "photo" which I hadn't previously noticed the very slightest of a minute Mark.. & knew I hadn't done. It was so tiny I still couldn't see it when pointed out. He then said "we'll let it go this time"
Pros: I liked the fact that they gave me the car eventually but still made me feel I was doing something dishonest.
Cons: Again not understanding my bus and driving licence have information that Delpaso staff are not trained to understand.
Pros: Excellent service all-round
Cons: Trying to find office on way better sign age especially when you turn right onto some rough ground
Pros: Easy to deal with
Pros: The staff were so friendly and helpful!
Cons: They gave us a car below the D1 category and were nasty when challenged. When we wanted to write this fact on the confirmation paper it was snatched away and shredded with the comment ‘if you write anything on that we won’t give you the car’. We took the car as this was very aggressive. On returning they asked for photos proving we hadn’t marked the front car wing - I rubbed the mark - which was mud off with my finger. Suddenly they didn’t need a photo and it was okay. Very sharp practice!
Pros: The shuttle from the airport
Cons: They made new rules and and discover cars didn 't do anything.
Pros: Mechanically car sound.
Cons: Car had so many scratches scrapes and marks always need to video the car.
Cons: We were made to buy extra insurance because we didn’t have an international license. The pick up spot for the shuttle was really hard to find.
Pros: Hire process easy and good value plus so long as take photos of any scratches / damage before driving away returning car was easy to establish what was there when picked up.
Cons: Can be difficult finding office when returning car, suggest leaving extra time for this when.
Pros: service from Alex
Cons: The experience with the provider was less than satisfactory! In fact extremely stressful and rushed. Having a 3 month old baby with us that’s not what we needed! Having some trouble with my credit card, they pressured for time not allowing me time to make a phonecall to the bank to resolve the problem, instead threatening to cancel the booking and pressuring us to pay additional insurance instead of the deposit whoch we didn’t want as we already had insurance! We ended up having to pay for it
Pros: Was not given the car though on folt of mine discover would not give me a refund iv rent though them for about 3/4 years about 6 0r 7 times a year and this is they they treat you!
Cons: difficult find pickup location
Pros: Everything went smoothly. Bigger car than expected and in great condition.
Pros: Le personnel.
Cons: Le fait d avoir payé plus cher 130 euros de plus que la somme annoncée.
Pros: great staff
Cons: had to wait 45 mins for shuttlebus
Pros: Quick and easy.
Cons: No choice but to pay for full insurance.
Pros: Staff were unhelpful and the car was dirty.
Cons: Hidden fees. Had to pay for insurance again.
Pros: Very helpful and quick at desk
Pros: pick up was fine
Cons: They found a scratch really quikly on return. I tried to find on my video clip but it was difficult to pinpoint at time so was charged. On closer inspection of clip when I arrived home I could see the scratch on clip. I have sent to them to dispute but feel they knew about scratch as so quick to point it out. This left a sour taste as really not helpful when disputed and rushed me to find right point on video clip
Pros: Minor damages and scratch on the car
Cons: Did not like having to take pictures of the car to be able to prove minor damage existed before rental? I was ask to show them at return which left me a bad impression.
Pros: NOTHING SORRY
Cons: LONG WAIT , LACK OF SIGNAGE ON HOW TO RETURN CAR , SCRUFFY PREMISES & UN HELPFULL STAFF , IF YOU COULD ADICE HOW I CAN CLAIM MY EXTRA INSURANCE MONEY BACK PLEASE
Pros: Car was clean.
Cons: Car wasn't as good as booked. I booked SEAT, but got VW that was cheaper version. I needed to take insurance. but they didn't notice me about to cancel Full cover at there.
Pros: Fast service, shuttle bus was easy to find.
Pros: nice stuff, nearby airport, just few minutes with shuttle, really new cars
Cons: Offering additional full coverage, even if it was ordered by discovercars
Pros: employees were brilliant
Cons: Too much time waiting. Not 100% sure that I was going to be treated fairly and honestly by them.
Pros: Great experience. Very nice staff
Pros: Great service, all you need to do is take pictures of the car to prove condition when you drop it off. They do tell you this on arrival.
Pros: Good price
Cons: Not particularly friendly and quite brusque
Cons: Very rude
Pros: The car was a mess, was treated like cattle delpaso was the company they used as their party to issue the car. Very expensive.
Cons: Not be treated like cattle and have a car that is given to me clean not needing to be hoovered to remove ticks!
Pros: Excellent customer service and very pleasant staff. Everything was explained very well and efficiently.
Cons: The carpets in the car could have been better hoovered!
Pros: Quick and efficient
Cons: One employee was very rude to a customer
Pros: Friendly service in English (our Spanish is very basic).
Pros: The shuttle bus drivers and service
Cons: Hidden charges, obnoxious agent in rental office, car condition, use of silicone based cleaning product on front floor mats that transferred to shoes making pedals slippery and expensive shoes damaged.
Pros: They stayed open late to accommodate flight being heavily delayed by changing the time of the pick up after an email sent explaining situation. And shuttle bus driver was waiting for us at 02.00.
Cons: Having to take multiple.photos of all damage to car rather than having it marked up o n paper
Cons: Wouldn’t accept paper license with passport without additional excess cover
Pros: Easy to find rep and didn't have to wait too long for the shuttle each way. Car was okay, neither great nor any issues. Much cheaper than our usual rental company Centauro.
Cons: Slightly harder to find, on return, than our usual, rental company, but ok. You have to be careful to take the slip road otherwise once missed you'd have to go all the way round again.
Cons: Thé agent told me to pay for their insurance because my card was not credit she told me but its whriten on. She told thaï if i dont pay i cant have this car. Agent very rude I will apreciate if you give my money back of 198 euros
Cons: They give you a car with damages and they blame you for the same damages from the past drivers when you drop off car back. Customer service is awful. Agent told me do not rent car from Delpaso anymore.
Cons: They were ripping people and me off the whole time I was in their office
Pros: Cheap car to hire
Cons: The body work of the car was in quite a bad way, you are told to check the car over alone in the dark so it’s easy to miss marks/dents which was a worry incase the company blamed us
Pros: The girl checking us in was nice and helpful, despite having to charge us extra.
Cons: Paid for the extra “no risk” insurance at the time of booking, only to be told I owe an additional €168 on arrival to ensure I’m not conned out of any more money. Somewhere along the booking process this is not made clear!! When I returned the car, I filled it with fuel and by the time I had got round to the car hire place next door, the tank was only 3/4 full. I was made to go back to the fuel station but the car wouldn’t allow me to put any more in. Very dodgy!!!
Pros: Delpaso no ayuda al cliente, porque no quiere.
Pros: Smooth easy transaction. Very friendly staff and a super little car.
Pros: Quick service at the desk
Cons: Insurance costs not clear from pre-booking. Car wasn't best condition (radio aerial broken off) and struggled on hills.
Pros: The price , but we found out why it was so cheap....... luckily i took nearly 50 photos and a high definition video which extended the pick up by 40 minutes. The are had done almost 80k km's and had no clutch or handbrake
Cons: My major , major conc