Goldcar at Malaga Airport

Pros: Much

Cons: 1. Some of the guys working there on the evening of pickup drove very fast in the garage. One day on of them gonna kill someone. I hope that guy rotten in prison. 2. I got a bill for fuel, even i filled up 20km, before the gasoline station. Goldcar should fix a petrol station inside the airport if thats not enough.

Pros: Nothing

Cons: CAR was smaller then what we choose.

Pros: In Terminal. Short pick up time. Ease of drop off

Cons: High mileage cars. Most have damage. never cleaned properly. , especially windows!!!

Pros: Good service

Cons: Pushy regarding not taking out additional insurance with them which was very expensive.

Pros: Good honest service

Cons: N/A

Pros: Nothing whatsoever

Cons: Zero interest in customers. Making up damage reports to leverage even more money out of customers.

Pros: Excellent value for money

Cons: Pushy trying to add extras that I already purchased via Discovery cars

Pros: It was cheap

Cons: You completely ignored us when we had a health emergency and couldn’t use the rental.

Pros: Customer service.

Cons: Had to wait for car to be prepared

Cons: Poor customer services agents. Rude and not helpful

Pros: All good

Cons: Nothing, will use again.

Pros: Great service from Estafania at pick up, she was friendly, helpful and professional

Cons: No one was available and staff in Goldcar shirts were rude an unhelpful. When a guy in a black shirt with a tablet arrived it was slick and quick , but we had to wait for 15 mins before he arrived.

Cons: There was a smell in the car but it got Easen up during the rental period , otherwise no issues

Pros: Politeness of your staff

Pros: Speed, price

Cons: The car is full with scratches. Even so many that it is difficult to capture them all.. some of them are big enough to be mentioned on the contract. Others are small so they are not mentioned. However when returning the cat, one of these small scratches was seemed to be big enough to be marked as a new scratch. However later when a second olintcame, they found the scratch small enough. Very annoyed and I get anxious of this

Pros: Very helpful staff

Cons: Car pick up was quite complicated to get too

Pros: Nothing.

Cons: Additional fees and being told I would receive a refund of 140 euros which I have not received.

Pros: Easy to find. Communicative via online routes in advance

Cons: Didn't get the car we ordered. Car was covered in scratches with a cracked windscreen and permanently told us that it had a puncture

Pros: Rip off, filled car up, rep said everything was fine, I signed and have been charged for fuel

Cons: Slow and false claim of fuel costs

Pros: Easy process throughout

Cons: Car age & condition. Not cleaned properly

Pros: Reasonable price and great car. I asked for a specific type of car and I got it.

Cons: My agent insisted on selling me extra insurance.

Pros: It is on airport

Cons: I was informed of an unpaid invoice 10 months after the last rental which I knew nothing about and provided with no evidence of what the bill was for. I have yet to recirve an explanation for what is was for. I feel totally ripped off and will never use goldcar again

Pros: Substandard. Unprofessional. Misleading. Shambolic

Cons: Misleading and incorrect information provided about our mileage limit, compounded by DiscoverCars who failed to spot the error. Our booking said max 1500km, Goldcar said 150km / day, DiscoverCars said 150km / day…but they were both wrong. A 6-day hire such as ours says 250km in the rental agreement. An absolutely unforgivable error on the part of both companies. And as yet, no apology As a result we had to curtail our itinerary, all very stressful, inconvenient and utterly disappointing.

Pros: at registration they had several agents available simoultanously

Cons: they do not know anything about the insurance I already chose and paid through discovercars and the try to resell the same insurance directly to me. This is very confusing

Pros: Absolutely nothing

Cons: They charged me £385 for a hire car after cancelling the original booking

Pros: Very generous ans speediy procedure at drop-off. Only basic insurance contracted. Flat tire was still repaired on the road swiftly and with no extra cost!

Cons: Long wait at pick-up. Car with lots of outside damages, ot all of which were accounted for in the pick-up report.

Pros: Cars and prices

Cons: They have all information about me, but it feels like starting from scratch each time

Pros: On site collection

Pros: Terrible

Cons: Terrible

Pros: Nothing to like. Very profundity.

Cons: Always feel they are going to find a way of getting extra charges.

Pros: Very good service at drop off from the lovely gold car man

Cons: The instructions for the desk are wrong !!

Pros: 1h waiting time to pick up the car. Drop off was also not the best because i had to chase a person to do a check out, at least 20 mins waiting time.. One of the employee at the control check out was not very friendly..he disappeared after 10 that i was waiting him

Pros: A little pushy reOK insurance but OK

Cons: Pick up time. But for the last long time Goldcar has been cheapest, that's probably the reason why the waitingtime is a bit to long.

Pros: No problems, but a little slow for pickup

Pros: Car was good and clean.

Cons: Too expensive (especially insurance, which is virtually necessary) and too much hidden text.

Pros: Really nice car

Cons: Being charged £75 for about 20km less fuel that full because of an honest mistake!

Pros: Friendly as ever

Pros: They are as quick as they can be, reasonable price and nice service :)

Cons: It’s the nature of car rental but the queue takes a bit of time. Will try to remember to do the key and go next time.

Pros: Just thieves- be careful

Pros: In Terminal

Cons: Very poor condition car. Very dirty throughout. 80% Electric return policy

Pros: Nothing, I will never spend 1 more euro to Goldcar.

Cons: It’s a discussing company. We fully checked in. Then found out that we had missing luggage. Needed to go back to the airport. Goldcar hasn’t checked my driver license. So when I went back. We needed to go back in the row and wait for 30 minutes. After waiting again for 30 minutes. The company told me that the reservation was expired and That discover car has canceled my reservation. I told them that I already had paid and that I just check it. Now I lost money get same care for double the prices

Pros: The vehicle

Cons: The time it took to find the office and then queue to collect the car

Pros: Ophalen en wegbrengen ging erg soepel! Ook fijn dat we de auto kregen die we hadden besteld al was dit wel een oudere model

Cons: Veel schades stonden niet op de kaart. Toen ik dit vertelde zeiden ze dat het echt meer dan 2 cm moest zijn, maar de schade die ze hadden gemist was echt groter. Dit werd wel aangepast, maar dat duurde wel even, omdat de persoon die hierover ging nergens te vinden was. Verder miste ik ook wel wat uitleg over de auto. Wij dachten dat we geen cruise control hadden, maar die bleek er achteraf wel op te zitten.

Pros: Very clean low mileage car

Cons: Could have advised temporary closure of car rental office so we could head in the right direction first time

Pros: Nothing

Cons: Dishonest provider. We paid much much more than led to believe.

Pros: Good condition of car, easy drop off

Cons: Queue to pick up car far too long, we spent an hour in the queue!!! Lady at the pick up was very pushy to sell the extra insurance and also pay extra and get an upgrade

Cons: They charged me for insurance although I booked with excess risk because my Mastercard insurance covers the excess. The staff Said out loud that I have the excess bit next day i Got an email stating I paid for the insurance! I complained but it never got resolved.

Pros: Nothing they canceled my car without a refund

Cons: Nothing they did not honor my rental contract with you because of my late arrival. I informed you and this was confirmed to me in an email... No car and money was taken.

Pros: Good price

Cons: Waiting to get the car

Cons: It was dark when i eventually found the car in the pick up area, I took photos but they were too dark, now I’m being charged for a very minor scuff (not a scratch) that would polish out on the back ledge, that could have been there before

Cons: Took us 2hrs 49mins waiting at the airport to pick the car up absolute shambles

Pros: All was as good as always. It’s one of my favourite car rental company

Pros: Good service

Pros: The car was almost new. It was clean and in a very good condition. It had all the extras you needed, including car play. And the deposit wasn't high.

Cons: The transparency during pickup/dropoff - I haven't been provided car condition papers to sign and I had to take pictures of the car condition on pickup and drop off myself. The staff member could be a bit more friendly. The location instructions in the voucher were a bit off - just follow the signs on the airport. And last, there's an extra fuel deposit in addition to the car deposit which was not mentioned in the booking process.

Pros: nothing--lady at the desk very unhelpful

Cons: see above

Cons: Extra attempts to sell insurance and threatening to hold deposit on credit card for a month

Cons: Confusion with fees

Cons: The woman serving me was not helpful

Pros: Speed

Cons: They asked a deposit of 160 euros for gasoline, I filled the car 100 %, but they gave me only 155 back.

Pros: Speed and efficiency of pickup and dropoff

Cons: Difficult to locate the car hire office from arrivals area.

Pros: ČISTOTA VOZU A STAV VOZU.

Cons: NEUZNÁVAJÍ SJEDNANÉ POJIŠTĚNÍ ,MUSÍ BÝT JEN U TÉTO SPOLEČNOSTI.TO SE PAK PRODRAŽÍ!!!!!

Pros: Value of the car and the fact it was at terminal. Car itself was of acceptable condition and clean.

Cons: Extremely rude pick up staff when trying to find someone to add damage to the car. One member just ignored me despite me "saying hello" a few times. He then shouted "I am busy" after the third time I said Hello. A simple acknowledgment that he is busy when I initially approached him would have been nice. The next person I went too had a similar response but less rude, so I ended up waiting 20/30 mins with two young kids in the car whilst people did not attend. On vehicle return I signed the do

Pros: Convenient friendly and fasy

Pros: Not much

Cons: - agent bullying to take the car insurance on pick up - a charge of €20 to jump the queue or wait - awful/rude and unhelpful attitude of car checkers on drop off - bumps and scrapes all over the car on pick up I would not ever book Goldcar again

Cons: The car broke down

Cons: Pick up was very poor. Unable to log into app at desk as only in Spanish. Spoke to lady who said I needed to wait and directed me behind line. Lady the chatted to colleague for 5 mins with no one at her desk then called me forward. Car was very difficult to find as elevator did not go down to the bottom floor

Cons: They are trying to charge me €192.95 for some dust on the car, photographed after they declined to check the car with me after the rental saying it wasn't necessary and they would return my fuel deposit as everything was fine. Disgusted with their behaviour. I will be posting reviews for the websites for all parties involved on every platform including Google reviews, Tripadvisor, Trustpilot and social media platforms once the situation has been resolved.

Pros: In terninal

Cons: Some unhappy staff

Pros: In Terminal.

Cons: Dirty car

Pros: Car was as described and all was good.

Cons: We arrived early and were made to wait before we could take the car which was there and ready, keys on the counter but we were not allowed to have it. In the end we had to sit there looking at each other for 90 minutes.

Pros: Miła obsługa, profesjonalizm.

Pros: A lady with glass siting in the counter was bit rude. Sent me off for 30 mts as I was happenend to be little bit early as my flight landed early. Other than that all good.

Pros: Not good brakes and direction.

Pros: Easy drop off

Cons: Insurance added at pick up without permission and excess fuel charge added at drop off - when the car was full

Cons: Price vs condition of Child seats.

Cons: In general I don't want to assess the service untill the all the financiel matters are over. They still have my money.

Cons: Previous GoldCar drop-offs have shown them to create fictitious damages to take money from your deposit.

Pros: In Terminal

Cons: Poor condition old car Dirty throughout This now happens every rental?.

Pros: Staff not really friendly at pickup, were 15min before reservation time, had to wait before getting final paper, at pickup of keys again queuing

Cons: Car gave orange engine failure message while driving at very modest speed: road assistance advised to go to granada airport to change car, about 15 km away, as they had plenty of cars. Staff overthere belittled problem as ‘just’ orange, no word about our invonvenience, had only 1 car, which we got

Pros: Fast delivery

Cons: no any reason

Pros: José Antonio, the pick up agent was very kind.

Pros: Quick pick up and drop off. No fuss.

Pros: Terminal pick up Price Easy drop off

Cons: Poor condition car Car not clean, especially all the windows

Pros: Nothing

Cons: We had to wait 3hrs to get your car; the car was in a very poor condition, and did not have first aid kits or a spare tire in case of a flat tire. Upon pick-up, we were forced to conclude another insurance.

Cons: Conned into paying again for insurance

Pros: In Terminal. Friendly and without complications.

Cons: No more information than the most essential. Not all damages on the car recorded. Deposit can be kept up to 30 days.

Cons: Labai nusivyliau sužinojęs , kad negausiu transpirto priemonės , kurią užsakiau. Nusivylimą dar labiau pagilino, kai atšaukus užsakymą , buvo išskaičiuota dalis įmokėtų lešų. Jaučiuosi apgautas,todėl niekam nerekomenduosiu naudotis jūsų paslaugomis.

Pros: Very helpfull.

Cons: Windscreen tank with fluid for wipers was empty.

Pros: It’s ok

Cons: It’s just ok

Pros: When I returned the car, I was accused of causing scratches that were there there when I received the car. I was charged €300 for very minor scratches that I didn’t see even though I inspected the car thoroughly. When you pick up a car at car at night from a poorly lit enclosed car park, you will be very lucky to see all minor damage. This damage may not be recorded on the damage report either and you will be charged for it. When I complained , I was told I should have taken their insurance.

Cons: I didn’t like being charged for damage that was on the car when I received it. It can be very difficult to see minor scratches in a poorly lit enclosed car park at night. If you don’t take out their very expensive insurance, expect to pay them in some other way. Also, most staff are very rude. I will never use Goldcar again. There are much better options at Malaga airport.

Pros: Easy of drop off

Cons: Can be pushy if you don’t take out full insurance.

Cons: The car was in a poor condition. 48k miles, scratches all over, gearbox loose, headlights misaligned, wipers smearing.

Pros: Service was good ish after I picked up the car

Cons: Would have been a better score if I didn’t have to wait over an hour for the car.

Pros: There was dirt on and around the back seats.

Pros: Very good price

Cons: Delay in pickup

Pros: There was a fancy machine to avoid queueing.

Cons: Too much unclear info. They were unhappy about buying their very expensive insurance. The car was terrible.

Pros: Friendly staff

Cons: Waited quite a while to get served

Pros: Price

Cons: Pick up agent and squicking whipers

Pros: In terminal

Cons: Car was not that clean. Also old with lots of damage

Cons: misleading information pointless insurance cover

Pros: Just price nothing else

Cons: car choice picked was Renault Megane or similar. Car choice given was a terrible Sang Yong TiVoli- very basic and poor . We were told by tourist info that the parking ticket we incurred could be paid at car rental collection with 50% discount as within 20 days but goldcar refused to accept payment on car return and are to charge full amount. Really poor customer service from majority of goldcar staff who we dealt with. Would not use Goldcar again

Pros: The car was clean. Drop off was good

Cons: Pressure applied to sign up for extra insurance. Told where the car was but not what to do if there was any damage. No member of staff available to assist. Had to go to a different floor to find someone, then told to bring the car to a different floor to have it examined. The whole process took over an hour. I was then charged over an additional 100 euros that included "airport tax" for picking up at the terminal. poor service and I would never use gold car again

Pros: This employee at the desk, Elena, absolutely made my day, friendly, smiling, helpful…I’ve been with Goldcars 9 years and this was my best experience ever.

Pros: Staff were easy to understand ad weren’t overly pushy in selling and upgrades.

Cons: Car lot in parking lot at Malaga was not the easiest to find.

Cons: Car wasn’t full of petrol as it should have been, but agreed I’d return it 6/8 full.

Pros: The drop-off was very easy and the attendant was very pleasant and accomodating, as there were a few dents & scrapes on the drivers door and I showed him that these were on the car when we picked the car-up and he was very professional, well done 👏

Cons: Would not allow us to collect the car an hour earlier than booked Paying for the fuel upfront @ +€123 and also the deposit @ +€1100 on my initial card was declined (but it was my Barclaycard and I think that Goldcar declined it twice, as they were aware of Barclaycards level of customer care, if a problem was to arise with the car rental !) .... plus the option to purchase comprehensive insurance was quite unsettling - because of the general attitude of the staff !

Cons: I arrived at 2302hrs and was charged 40 euro for late pick up

Pros: The car had more dents and scratches and a broken reversing lens

Pros: Car was good, staff helpful.

Cons: Pick up was over one hour waiting at desk

Pros: Huge gash in the side of the car

Cons: Every person I spoke to, spoke to me like I was dirt on their shoe

Pros: Nothing

Cons: Agent was very happy to greet us at the desk, until I said no to their insurance, sghe totally changed at this point point

Pros: Friendly service at pick up and drop off

Cons: The car wasn’t in very good condition. A fair amount of damage to the bodywork. Also one tyre appeared to have a slow puncture so I have to inflate it on a few occasions.

Pros: Nothing

Cons: 2 hour queue to get car, disorganised, rude, tried to scam for insurance premiums, wrong car. All bad

Pros: Staff on pick up were very helpful.

Cons: Interior of the windscreen needed a clean but apart from that car was spot on.

Pros: I didn't use gold car. I used thrifty. Price was competitive but the car provided was disappointing (Dacia).

Cons: I didn't use gold car. I used thrifty. Agent was going to charge me for additional insurance without asking if I needed it (which I didn't).

Pros: Very helpful staff.

Cons: The Goldstar app stopped working.

Pros: excellent value for money, car was excellent and in great condition. Very easy quick drop off. Full to Full tank keeps things simple.

Cons: Bit of a queue to pick up.

Pros: They have a wide range of cars and are easy to find

Cons: There is alwaysma queue to get the car and this time I was sent an email saying I had been involved in an accident when I had not

Pros: Good car, quick drop off

Cons: Grumpy unpolite guy at a pick up stage. They charge additional ~17 eur for “express service” when picking up the car

Cons: The collection service was horrendous. 90 min wait, rude & dismissive check in staff, no clear info or signage. I'll be avoiding Goldcar in future, no matter what price

Pros: It was in the airport

Cons: You had no choice but to pay the fully comp insurance which added another £200 to the rental cost

Pros: Verny helpful

Cons: Nothing

Pros: Good no issues

Cons: A little pushy on the extras but expected

Pros: Quick and friendly at drop off

Cons: Guy at pick up desk not very nice

Pros: Good prices

Cons: Picking up the car was very slow over 2 hours waiting the all there after selling you is more Car Insurance

Pros: The pick up was at the airport terminal.

Cons: Very transactional. Next time I will probably go with a bigger international brand.

Pros: Fast and friendly

Cons: Can be confusing which office to go to for pick up

Pros: Car was immaculately clean

Cons: Shocking customer service! Victoria Eugene was so rude! Whole mix up with credit cards, debit cards, had to pay an extra £400 on top of what we’d paid. Didn’t get the size car we booked, it was smaller, but as we queued for 60+ mins to get the car, I wasn’t about to queue up again to complain the car wasn’t right. It was difficult to get into the car park to return the car, the barrier wouldn’t work and it seemed that we had to pay to park the car? We didn’t! AVOID

Pros: Nothing

Cons: We got a really bad service form the employee. He shouted at us for an Insurance we had to take for 200 euros, otherwise he would take 1100 and 2300 form our creditcard. We had already paid for insurance at DiscoverCars but he didn’t believed us. Also I rented a fiat Abarth automatic and they told us they don’t have that or any other fiat 500 automatic. So we got a whole different car. When we booked it said fiat Abarth or mini elite, but I got a car twice as big as a fiat 500.

Cons: Awful customer service, as we had booked through an agent we were put to the bottom of the list - I will never book with them again

Pros: The car was fine except for the dents

Cons: Incredibly long wait with no information and additional compulsory insurance charges

Pros: Horrible customer service, rude to my wife and I

Cons: Did not like anything about Goldcar.

Pros: Nice Car

Cons: No Spaces for car on return. Took too long

Pros: The car was delayed as it was very busy but Stephanie at the desk was very helpful and kept us informed.

Cons: Unhelpful agents No screen wash in sprays Apple car play not working

Pros: Convienient service in Malaga airport

Cons: Charges for going over the max distance by a small amount

Pros: Car was fine

Cons: Length of wait at pick up

Pros: The car

Cons: It wasn’t all clear because of the languige. I still haven’t got back the deposite of €154,-

Cons: Goldcar charged us for a schratch on a frontdoor although we had our own photo evidence that the schratch was there at pick up. Mails was not answered. At teo telephone calls we were promised to get a rewiev / but never heard anything. They just charged us for 289 Euro. Rotten service and rotten compagny.

Cons: The delay to recover the deposit up to 30 days, can't understand why it would take so long.

Pros: Low cost of rental.

Cons: The try to confuse you about the level of insurance cover of the car. Making you believe that the car hasn't got any kind of cover and you need to buy their full comprehensive insurance

Pros: Great condition of cars, easy drop off

Cons: the pick up is a problem - goldcar operate a ticketing system which completely favours people paying an additional 50 eur for fast track instead of having a fast track desk and serving everyone else in first come first serve standard system

Pros: Maria in Malaga was a delight - so was the agent in Marseille btw but I didn’t get her name.

Cons: The wait

Cons: Was given a completely different car to what I had specified.

Pros: Nothing. Predatory scammers who ruined my honeymoon.

Cons: Everything. They were rude, slow, inconsiderate, awful to deal with.

Pros: The car was clean and in good condition

Cons: I was forced to take their excess insurance even though I had my own they were going to treble the deposit advertised on booking if I didn't take their Insurance

Pros: Fast service

Cons: windscreen washer liquid was empty.

Cons: Low price for rental but they take back the money on insurance. Double price compared with other companies!

Pros: Helpful assistant

Pros: competitive price

Cons: slow pickup dirty on outside

Pros: The car was almost new and comfortable.

Cons: Staff stated that my Full Insurance cover is a Con and will not cover anything at all further more Staff conned me to change the original car hired for no reason what so ever.

Pros: There was no service to write about, walked away from the Rental desk without hiring the car, very rude, arrogant person on the desk, trying to rip us off for excess insurance policy, we had already purchased our own policy, Because of the tip off fees at the desk,

Cons: Goldcar didn’t provide a service, just an agent adamant we had no choice but to pay the extortionate excess insurance fees, The car hire initial cheap price, is a big con job, discover cars should make people aware of what’s to expect when you turn up to rent the vehicle, two other families walked away whilst I was there, staff trained to bully you into the extra rip off fees

Cons: Was a disaster the operator was the rudest person I have ever met upon arrival he was very unhelpful the told us the booking was cancelled because we was 2 hours late which was true as we got delayed I can not believe you only get a 2 hour window , he then said he could help and quoted 250 euros for the car we walked off to ok mobility and got looked after by there staff . I have used gold car many times and never had any problems

Pros: Nothing, below standard

Cons: Very long wait at Malaga, car type ordered not available, given much bigger car (not ideal in Spain) which had significant external damage.

Pros: Clean car.

Cons: Employee was very aggressive of selling additional insurance «full coverage». I said several times I did not want it, but kept on arguing that I should take it. Became very upset and hostile when she understood she could not convince me. The car I received was full of scratches. Some of the scratches were not marked on the document. I had to take the car back to where the return office was, and had an employee mark additional damages on the document.

Cons: They took money for insurance that I did not order.

Pros: Nice car in good condition

Cons: Unable to fill tank due to lack of time and was charged 50 euros.

Pros: Nothing

Cons: Telling me that discovercars got paid a percentage and gold cars got paid a percentage when he actually added extra insurance on without my agreement

Pros: Once we got our car keys, the rest of our experience was pleasant

Cons: The guy that finally helped us was very nice

Pros: Very helpful at pickup, I made the mistake of booking through a broker, cheap insurance, too good to be true! Was explained to me it wasn’t worth anything, read the small print and paid for gold cars insurance too.

Cons: N/A

Cons: I ordered a Skoda Karoq and received a ssangyong Korado which is not half the car, of the skoda.m

Pros: Agent was friendly, professional and helpful.

Cons: Cumbersome time consuming hire process. Quite lengthy queue. Then told car not ready due to strike by car prepping company. Couldn't say when car would be available. In the end delayed by an hour. Frustrating.

Pros: Fast process and affordable price.

Cons: The car was poorly cleaned. On the driver seat there were remains of the chocolate left by previous customer. The windows were dirty from the inside. Looked like someone would use dirty rag to swipe them.

Cons: Ripped me off for the fuel

Pros: They cheat with the false damage report because I refuse to buy the extra insurance

Cons: Poor

Pros: Clear and friendly .

Cons: None

Pros: Efficient

Cons: Nothing

Pros: Good quick service, but that’s because I took the full insurance out!

Pros: High quality new vehicle

Pros: Lady at Gold Car was friendly and efficient BUT for car deposit they required a credit card. They did not take Amex or Revolut or bank cards. Without taking out €300 plus of insurance with them getting the good deal car that I had booked was not possible. Man at next door counter had the same issue but paid over the odds to get the rental. We used Uber and Bolts

Cons: The above were n/a as we never got the car

Pros: Pick up from the terminal

Cons: they tried to scare me into buying additional insurance for 265 euros

Cons: The tyre pressure was low as soon as we drove out of the hire centre. The back wiper was inadequate too

Pros: Location is great and easy to find. Staff not overly friendly

Cons: They always hassle you about insurance. Considering they take so much in deposit and the poor state of our car it is a shame they don't repair the cars.

Pros: Everything in the small print, no hidden extras

Pros: Very efficient service collecting car

Cons: Signage for collecting the car once keys were handed over were not very clear instructions. After dropping off the car no clear instructions/signage for dropping off the keys. I paid an extra £180 euros and a further 95euros for the full insurance cover. Which I believe I had already paid. Other than that all was fine until I had collected the car from its location and had seen a number of bumps and marks which I had assumed they were fully aware of only to be told I would be sent a bill.

Pros: The vehicle, the speed of service and the collection and drop-off of the vehicle.

Cons: The all risks insurance is way too high, two weeks of this option costs the same as the annual premium for a vehicle back home.

Pros: Used goldcar before, wasn't too impressed last time but for the money, you just can't fault them. Much better service this time

Cons: A little slow on the pick up, and not very clear that you need to get a ticket number and wait for a kiosk

Pros: Inside airport and fairly quick

Cons: No control of car at drop-off together with agent. Only an email received later. If there is a problem, it is too late to discuss

Pros: Very polite man at the desk. Would not take my credit card as it was in a joint named account. No other car company has a problem with it.

Cons: I went to the office just outside the airport door instead of the one inside the airport. Like 100 yards difference and they wanted to charge me an extra £20 get the car as some clause in the contract says if u pick.it up from outside the airport building ( i was still on airport land) then there is an extra charge but doesn't say what that it. It's down to gold car to tell you what that charge is and it changes depending on the time of That info wasn't on any of the Web page when I booked it.

Cons: Pressure to take additional insurance.

Cons: The guidance was completely misleading on picking up the car, I was asked to pay an additional 91 Euro's for the car when I picked it up (and not understanding what this was for). Another 152 euros was taken for fuel as a deposit - who knows if I will ever get this back. Even though I returned the car to the airport ahead of schedule and had it checked and signed for and returned the keys, I am now receiving emails that I did not return the car and I will be charged $40 per day for it. Stressful

Pros: Operation was efficient and quick, car condition was good too. Price was the best among ones in terminal

Cons: Didn't accept debit card for payment, agent didn't explain well where the car is located and took quite a while to find my car at the checkout

Pros: Cost

Cons: Poorly maintained car. Tyre pressures were too high. Had to go to a garage to adjust them

Pros: Quick pick up

Cons: Pressure to buy insurance. Pre-Pay fuel.

Pros: Friendly helpful and a no fuss approach

Cons: Couldn’t fault it.

Pros: Nothing

Cons: Nothing

Pros: Quality of the car was decent

Cons: We were double charged for insuranse and had to pay 950,- instead of the 194,- we were told go pay. We had had to wait for 1 1/2 hours before we got the key.

Pros: Great customer service.

Cons: everything was perfect as always.

Cons: The first agent was really rude. The queue was long had to wait ages

Pros: Staff and on airport location

Cons: The huge deposit and the vehicle. A DR6 - horrible in every respect.

Pros: We liked car

Cons: Wait we had to collect car keys

Pros: Price

Cons: Car was underpowered but that was my fault in choosing that model

Pros: Friendly staff, easy office location.

Cons: It took more than an hour to collect the car.

Cons: The abusing additional costs for all taken from Account forcing you to take their additional insurance and they charge €180 for fuel in advance! Abusive and illegal. Never again.

Pros: Person at the desk did not mention the car had scratches on doors wasn’t till I took photos , that I noticed, would have been nice if I was notified on collecting the car

Cons: Cost far higher than advertised, no itemised invoice and no explanation.

Pros: Nothing

Cons: I thought that I had booked a car for 80 pounds. It ended up costing over 200 pounds. Nobody has explained why the difference. I feel exploited as I don't speak Spanish and I believe the system used is designed to exploit and rip off those that don't use the service frequently.

Pros: The man at the desk was the only positive

Cons: They wouldn’t check the car with me on drop off. They wanted a key drop because they were short staffed. The car was covered in bumps and dents and most were covered on the contact.However on collection it was midnight and dark and there were a number of small scratches we’d missed. Goldcar said I had been in an accident. I hadn’t. I emailed them three times to clear the situation up.They never responded. They then without contact tried to take money off my credit card. An absolute disgrace.

Pros: Car poor condition lots of dents and scratches. Tyre pressure lights on from start and airbag light on from day 2.

Pros: They spoke good english

Cons: They were pushy to get you to take extra unneeded insurance.

Pros: Used them before so knew what to expect and was served very quickly

Cons: The cost of the super relax insurance

Pros: New good car, good service.

Cons: The rental price was slightly higher than agreed with you.

Pros: The picking up could be faster.

Pros: 10/10 service

Cons: They clearly are dishonest I was charged for damage that was not there and they would not admit it even though one of their representatives agreed there was no damage

Pros: The ease of the whole experience was problem free. Staff helpful and human and humurous

Pros: Hurtig og nemt

Cons: Ingenting at klage over

Cons: They did not refund my deposit because they added in extra items which I did not purchase, they are robbers

Pros: Good car, easy drop off Quick confirmation email of 'all ok' received within an hour of drop off

Cons: Time to collect car - long queuing system via tickets. Though a lot of agents available, the checking in time takes quite a lot of time and booking via Discover Cars didn't give the option for 'upgrade' to fast track option

Pros: Very easy & efficient

Pros: Nice car.

Cons: Pickup was overly slow unless you pay extra for a fast pickup

Cons: Gold car tried to sell me extra insurance, which you stated might be the case. This is not optimal, when gold car argues that the insurance from you is not good enough. Who to believe???

Pros: The car was suitable and the rental fee was good value.

Cons: The wait at the airport was 75 mins - horrible with two young children. When returning the vehicle the staff refused to do a check out for us to sign off, instead sent it by email after we had left. That email confirmed no additional fees were to be paid HOWEVER once we returned to the UK the company tried to charge us €150 euros and retained another €50 from our deposit which they claimed was for ‘additional cleaning’. The photos they sent were of a few crumbs on the back seat! DO NOT USE!

Pros: The car was very nice

Cons: They clearly try to scam more money out of international customers and speak down to females especially

Pros: Not a lot tbh quick downstairs picking keys up while others waiting found out why I the end other charged

Cons: Not trustworthy did not explain anything about the charge only it was a deposit found out booked the car for £298 for a fortnight paid separate insurance of £80. Charged £768 plus further insurance refund in the end of £235 after long dispute BE AWARE

Pros: It was a fast service

Cons: Charged me more than double the quoted price

Pros: Nothing

Cons: The price you stated online was nothing like the price I paid when I picked up the hire car. Price stated online £170, actual price paid £400. Absolute scam

Pros: Easy return.

Cons: See abow

Pros: Friendly service Didn’t over try to sell me other services

Pros: Easy to find pick up desk on arrival, and very easy to hand back car on return.

Cons: Were not given clear instructions as to where car was in the car park when we picked car up, and the man on the desk was very pushy about trying to sell us extra insurance which I already had.

Pros: Return was easy

Cons: The agent didn't ask me and just charged the extra insurance. I was caught then because my card didn't have enough for the 1400e deposit without the extra insurance because it takes a couple of days for the refund to show on my card. There was nothing I could do. The agent said it was a misunderstanding with the language !???

Pros: We paid extra to collect in the terminal but this was worth it.

Cons: The cost was higher than I was quoted. Overall, my original quote of £300 ended up being £400. The excuse given is 'local taxes' etc. It all seems like a money making exercise at every opportunity. The instructions for returning the car were non-existent up we were very confused on where to drive to at the airport. Gold car took a long time to process us when we went to collect the car. I originally ordered a Ford Focus, this was changed to a Renault Megan, but in the end we were given a Tivoli.

Pros: Ease to drop off the car.

Cons: I couldn't rent the car from Goldcar without purchasing their insurance.

Pros: I was overcharged by nearly £100. Have to reclaim now. Shocking

Pros: They picked up your mess and got me a car without too much fuss

Cons: They worked with you

Pros: The price

Cons: The way the staff attitude changed when I explained I wouldn’t be purchasing their extra insurance waiver as I had already purchased a stand alone one, almost as though they were in commission!

Pros: To many costs not explained but charged

Cons: Nothing

Pros: Excellent Service