Malaga Airport (AGP), Malaga, Spain
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Driver's country of residence is United States of America (USA) and age is 30-65
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Goldcar at Malaga Airport

Garcia, Calle Comandante Aeropuerto Pablo Picasso, 29004 Málaga
0034 918 341 400
Pick-up instructions
Customers can arrive at either Terminal 2 or Terminal 3. Customers have to follow the indications to the luggage reclaim belts and once they have arrived to the floor where the belts are located, they should go down to the floor -1 (without leaving the building) by using the lifts or the escalator. They will have to go to the rent a car area and they will find our office there. The "Express collection service" allows the formalization of the contract and collection of the vehicle directly in the parking area of the airport, without going through the open office in the terminal, by paying an extra charge.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Period outside of business hours
Mon:23:01-23:59
Tue:23:01-23:59
Wed:23:01-23:59
Thu:23:01-23:59
Fri:23:01-23:59
Sat:23:01-23:59
Sun:23:01-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United Kingdom
Ford Focus
July 13, 2024

Pros: Was miss-sold insurance as a deposit and ripped off for £300! Will be lodging a complaint

Cons: Was miss-sold insurance as a deposit and ripped off for £300! Will be lodging a complaint

United Kingdom
Peugeot 3008
July 11, 2024

Pros: Not much

Cons: The back seat wasn’t clicked in properly. It took us ages to find the vehicle. It was a relatively new SUV, with no sat nav or parking sensors. The parcel shelf wasn’t fitted, it was left loose in the boot. Signage on the return drop off could be better. The parking spaces were THAT tight I was literally CM’s from a concrete post and the car parked the other side. It wasn’t clear what we had to do on drop off. I had to ask in the office. I didn’t know we’d have to wait whilst the car was

Denmark
Volkswagen Polo
July 9, 2024

Pros: Unfortunately, we had a very bad experience with goldcar in Malaga. The point is that we had ordered a car through discovercar and had to collect it from goldcar at the airport. When we pick up, we are told that a deposit of 148 euros must be placed for the petrol, in case we do not hand it back with a full tank. What we get instead is additional insurance through them without us knowing. The only reason we become aware of it is because I check my online bank and see that 3000 kroner more has be

Cons: Unfortunately, we had a very bad experience with goldcar in Malaga. The point is that we had ordered a car through discovercar and had to collect it from goldcar at the airport. When we pick up, we are told that a deposit of 148 euros must be placed for the petrol, in case we do not hand it back with a full tank. What we get instead is additional insurance through them without us knowing. The only reason we become aware of it is because I check my online bank and see that 3000 kroner more has be

Hungary
Fiat Panda
July 9, 2024

Pros: I cost more( almost double) than it was signed on the webpage ( with full covere fees) when I booked the car sose months ago.

United Kingdom
Toyota Aygo
July 8, 2024

Cons: You quoted approximately €55.00 for the rental period...so far I have been charged €320.61 by Goldcar...Not impressed

United Kingdom
Renault Megane
July 6, 2024

Pros: Price

Cons: Confusion about exactly what I was paying and what was a returnable deposit.

United Kingdom
Peugeot 3008
July 4, 2024

Cons: Very slow collection delayed for over 45 mins

United Kingdom
Ford Focus
June 27, 2024

Cons: Being presented with a 743 euro charge for mileage. You are a bunch of thieving bastards. You will regret this

United Kingdom
Skoda Karoq
June 23, 2024

Pros: We knew where the desks were, slightly confusing trying to find/understand where the garages are post paperwork and key colllection but nothing major amd simply dpwn to the car provider npt discover cars. Overall, very good experience and would use again

Cons: Nothing major. Just finding the garages from desk. Car damaged quite a bit on front and rear bumbers throughout. This did not worry us at all.

United Kingdom
Fiat 500
June 19, 2024

Pros: I didn't like the service and will never book with them again. I travel every 6 weeks to Spain, I will never use again

Norway
Hyundai Bayon
June 18, 2024

Cons: Important information were not communicated well.

United Kingdom
Skoda Karoq
June 15, 2024

Pros: Ease of use.

Cons: Just the way I was charged extra insurance and fuel costs

United Kingdom
Hyundai Bayon
June 12, 2024

Pros: Initial picking the car up was ok

Cons: Terrible service after the car broke down and tried to take extra money out of my account

Lithuania
Skoda Karoq
June 11, 2024

Pros: We rented a new car at a great price. The service is excellent. I use Goldcar services often and I am very satisfied.

United Kingdom
Volkswagen Polo
June 5, 2024

Pros: Very clean new cars

Cons: Nothing

Germany
Renault Megane
May 31, 2024

Pros: Nothing

Cons: Nothing. The woman at the desk was slightly aggressive and forced us to buy additional insurance.

United Kingdom
Toyota Aygo
May 29, 2024

Cons: No one checked when the car was returned and there was no refund for petrol. There was no translation of the contract into english

United Kingdom
Skoda Karoq
May 28, 2024

Pros: Nothing

Cons: They charged us twice as much as quoted by discovercar

United Kingdom
Toyota Aygo
May 26, 2024

Pros: As above it was terrible when dropping the car off. The members of staff were incompetent when I said I’d found the car the member of staff said to me that I hadn’t and proceeded to get on his moped and leave. I have used Gold Car before we have my friends but this was apalling customer service.

Cons: The drop off and customer service was terrible.

United Kingdom
Toyota Aygo
May 25, 2024

Pros: Gold car screwed us over. They charged €61 for fuel, despite a full set of bars on the fuel indicator when returned. Also waited 2 hours to collect the keys. GOLD CAR WERE AWFUL!

Cons: Gold car screwed us over. They charged €61 for fuel, despite a full set of bars on the fuel indicator when returned. Also waited 2 hours to collect the keys. GOLD CAR WERE AWFUL!

United Kingdom
Toyota Aygo
May 23, 2024

Pros: Lovely lady at the desk when picking up the car and also the gentlemen who assessed the car at the end. Very easy

Cons: The queue to pick up the car was longer than I hoped

Ireland
Volkswagen Polo
May 23, 2024

Pros: Confidence that I will be treated fairly and professionally.

Cons: Prices have increased more than many of their competitors.

United Kingdom
Renault Megane
May 23, 2024

Cons: price online was not correct or misleading. l had to pay alot more more when i picked up vehicle

United Kingdom
Skoda Karoq
May 22, 2024

Pros: Efficient.

Cons: Push on extra insurance.

United Kingdom
Nissan Juke
May 21, 2024

Pros: I was under the impression that the price I had paid for the vehicle included insurance. The agent told me it didn't and that it would cost me an extra 290 euros. I had already found my own excess insurance. I feel as though the agent used the confusion of going through a third party company rather than directly with Goldcar to sell me insurance when not needed.

Cons: smooth pick up and drop off.

United Kingdom
Volkswagen Polo
May 19, 2024

Cons: Breakdown assistance is not included. One hour wait in queue to collect car.

United Kingdom
Toyota Aygo
May 18, 2024

Pros: Nothing

Cons: I refer you to my earlier answer

United Kingdom
Nissan Qashqai
May 10, 2024

Pros: Nothing

Cons: I was “forced” to take insurance by gold car which I already purchased from discover cars to the tune of 130 Euros!!! The agent at the airport told me the insurance I had already purchased was no sufficient and that I must take additional with them. The car had significant areas of damage however no one was present to check this over with me before I took the car! I was worried I would be held responsible. I won’t be using this company again

Ireland
Fiat 500e
May 4, 2024

Cons: Had to ask for a different car and was charged an extra €284 on top of the original rental cost.

United Kingdom
Toyota Aygo
May 3, 2024

Pros: Great service!

Ireland
Ford Focus
April 30, 2024

Cons: The hard sell of the excess cover insurance

Sweden
Skoda Karoq
April 28, 2024

Pros: The car was super

Cons: The Gold car agent tried to trick us by byuing more expensive insurance we already bought. NEVER Goldcar again!!!

United Kingdom
Toyota Aygo
April 25, 2024

Pros: Quick, easy, usual insurance hard sell but that’s the same everywhere

Cons: Just the insurance hard sell

United Kingdom
Skoda Karoq
April 25, 2024

Pros: Nothing

Cons: Everything - as stated above, they are nothing but scammer

Spain
Toyota Aygo
April 25, 2024

Pros: They try and rip you off regarding their relax cover. I paid discovery cars for full insurance and gold car charged me again at nearly double. They take advantage of innocent people and especially seniors.

Cons: They try and rip you off regarding their relax cover. I paid discovery cars for full insurance and gold car charged me again at nearly double. They take advantage of innocent people and especially seniors.

United Kingdom
Skoda Karoq
April 24, 2024

Cons: Process to pick up car is terrible. No signage to say you’ve to get a ticket & wait for your number to be seen. Staff ignored people waiting without a ticket. Staff try to pressure you to take excess insurance in a horrible way.

United Kingdom
Fiat Panda
April 23, 2024

Pros: They provided us with a car

Cons: Added extras without warning as we had apparently gone to express checkout without realising

United Kingdom
Nissan Qashqai
April 23, 2024

Cons: I was charged €20 extra for a diesel car. I had no choice in the car I was given. I didn’t ask for a diesel car, I didn’t want a diesel car, and I certainly wasn’t told I was being charged extra for it! The car was also very dented and dirty on the outside (ironically with “AdBlue” splashed all over it!)

United Kingdom
Nissan Qashqai
April 20, 2024

Cons: Hidden cost of insurance - doubled the cost of car rental

United Kingdom
Renault Megane
April 20, 2024

Pros: mostly good condition cars. easy pickup location in airport terminal.

Cons: too busy. long queues to speak to agents, pickup and drop off takes forever. Mileage limitation is a massive negative.

United Kingdom
Nissan Qashqai
April 16, 2024

Pros: Upselling in Spanish and putting incorrect values in the card readers. They had no intention of providing the car at the agreedlrkce

Cons: Everything

Switzerland
Volkswagen Polo
April 9, 2024

Pros: Nothing. Worst rental company in the world by far

Cons: Takes forever to get to speak with someone whilst at least 3 desks are available and the employees pretend they are not working and then go take a pause... The others are complaining and discussing between each other... They are missing cars... They speak horrrrrrrible English. And then the cherry on top they are the biggest con artists trying to oblige to sell extra expensive insurances....

United Kingdom
Fiat Panda
April 7, 2024

Pros: Simple no hassle

Cons: Nothing

United Kingdom
Nissan Juke
April 6, 2024

Pros: Zero

Cons: They accused me of damaging the vehicle when I have photographs and videos to prove otherwise

United Kingdom
Nissan Juke
April 6, 2024

Cons: I fail to understand how you have calculated excess mileage because we know we kept within the limit of 720km

Finland
Fiat Panda
April 6, 2024

Pros: Quick.

Cons: The customer servant was all about making more money for Goldcar and gave misleading information about the policies and the performance of the car just to get additional sales.

Croatia
Fiat Panda
April 3, 2024

Pros: Nothing

Cons: Unprofessionalism of the staff at rental desk, NON LEGIBLE Terms and conditions My card was charged for cost of fuel (more than 2 full tanks cost) although I returned full tank and for costs of extra mileage although it was documented which was starting mileage and which was mileage at return.

United Kingdom
Ford Focus
April 3, 2024

Pros: Easy to drop car back

Cons: Unexpected charges. See earlier comment for detail. With discover car fees I paid triple the price £255

Denmark
Fiat Panda
March 31, 2024

Cons: Pushing hard to sell extra services

United Kingdom
Fiat 500
March 21, 2024

Pros: Cost

Cons: Wait on collection and condition of car.

Netherlands
Nissan Qashqai
March 21, 2024

Pros: Good and fast service

Cons: Hadden extra costs

United Kingdom
Volkswagen Polo
March 16, 2024

Pros: Brand new car for very low price

Cons: Very long wait to collect car despite hardly anyone on the queue. Process to issue car seems absolutely inefficient.

Ireland
Nissan Qashqai
March 12, 2024

Pros: Ok

Cons: The advertisement re price was completely misleading..paid far more than we expected to pay. Also some electric issues with the car It seemed to have a mind of its own and battery completely dead one morning. 4 in the group, all with cars at home and no one could understand why this happened.

United Kingdom
Volkswagen Polo
March 11, 2024

Cons: I could not find the drop off point si went in the website which told me to leave the car in the public parking in bay 35b then while I was in the queue to check in I was told from a another person that I had dropped it off in the wrong place so I went to the gold car drop off puontbsvd told the Paterson what had happened to which all he could say was you need to go and get the car out and bring it to them .. I had only 40 mins left to get on my flight so I could not do it not a happy customer

United Kingdom
Nissan Qashqai
March 2, 2024

Pros: Quick, easy and great value for money

Cons: Nothing!

United Kingdom
Fiat Panda
March 1, 2024

Pros: they charged me for fully comprehensive insurance of approx.£105 even though i did not need it as i had taken out rental car insurance in the uk for half the price.

Cons: ripped off with the car insurance.

United Kingdom
Skoda Karoq
February 28, 2024

Pros: Dropping the key off was best part of their service

Cons: Pushy, and being charged double the rental for adding another driver, and when asked why being told "were not a supermarket" before then slagging me off to a collegue in Spanish... Dont assume I cant understand Spanish. I booked an automatic, they only had a manual, car had warning lights on dash & struggled to do 60kmh on hills on motorway

Lithuania
Skoda Karoq
February 27, 2024

Pros: new car

Cons: They included extra insurance without me noticing

United Kingdom
Volkswagen Polo
February 25, 2024

Pros: Good efficient service

Cons: All ok

United Kingdom
Nissan Qashqai
February 25, 2024

Pros: Friendly and quick.

Cons: Nothing

Netherlands
Nissan Juke
February 24, 2024

Pros: Cars are really hard to find at the airport in Malaga. Very poor signing.

Cons: The man that helped us was a bully. Totally unfriendly. Insisting I was not insured even though I could show him on the voucher that I had bought full coverage insurance policy at Discovercars. A very unlikeble man.

Serbia
Nissan Qashqai
February 22, 2024

Pros: NOTHING I hate they leasurely attitude to human mental suffering at their counter. Rented KIA Sportage has been nice driving experience

Cons: Feeling of being neglected at booking price I had firstly had reserved at approx 50E and after mental torture to be rented 170 E car.

United Kingdom
Nissan Juke
February 21, 2024

Pros: Nothing, DO NOT RENT from this company fraudsters.They wouldn’t accept my American Express or Barclay card credit card and when I was there others was having the same issues where they was too been told that there cards where not accepted or didn’t work. We was told we couldn’t take the car without paying 144 euros for insurance and that the full cover we had taken out with discover cars wasn’t worth the paper it was wrote on. They wouldn’t accept 2k from my normal bank but would to take 144

Cons: when I paid they took 345 instead of the 144, so I questioned this and was told it was for fuel and that I would get it back if I returned the car full that’s it as I couldn’t read it I signed and took the car 200 plus euros I got 125 pounds back should have been about 170 British and then they took another 36 out of my account after I was back in uk for cleaning. I was doubly insured so no fees would have been charged yet I still was can’t get in touch with them.

United Kingdom
Nissan Qashqai
February 21, 2024

Pros: Very good services as usual from Goldcar

France
Nissan Juke
February 10, 2024

Pros: dropping off the car

Cons: the extra charge for a fuel tank not full is extremely too expensive

Netherlands
Skoda Karoq
February 2, 2024

Pros: the car was clean inside

Cons: Bad, reluctant, impolite, pushy, when I asked why we got an MG sz instead of a Skoda Karoq he replied when you pay so little all you can get is a cheap chinese car!

United Kingdom
Ford Focus
January 29, 2024

Pros: Car was new clean and smart but significant damage down all of right hand side. Did not affect drivability.

Cons: Unfriendly and brusque. Would have liked to go round car with representative before and after. No option for this. They did take a large “returnable” deposit which was not returned so say because of damage done by myself on wing mirror and wheels. Disputed but they don’t even return emails. At return keys are dropped, so no inspection with me present so they have free rein to decide what they like and they did.

Ireland
Fiat Panda
January 28, 2024

Cons: Rediculous fuel deposit. €129 for a Fiat Panda.

United Kingdom
Ford Focus
January 28, 2024

Pros: All of the above.

Cons: Nothing.

United Kingdom
Ford Focus
January 26, 2024

Pros: Nothing

Cons: They ripped me off by keeping my deposit money for no reason and they could not provide me a reason nor would they refund me the full amount

United Kingdom
Fiat Panda
January 23, 2024

Pros: Easy to find & car was mechanically sound though a bit battered!

Cons: Don’t appreciate the hard sell for supplementary insurance even though we explained that we have a personal policy to cover this!

United Kingdom
Fiat Panda
January 20, 2024

Cons: Confusing online and payment procedure

United Kingdom
Volkswagen Polo
January 12, 2024

Pros: Unlike some other companies I have experienced , I feel I can trust Gold Car for a fair and reliable service.

Hungary
Volkswagen Polo
January 10, 2024

Pros: Overall it was a good experience.

Cons: The extra insurance makes it quite expensive, but without it you are exposed to unexpected events.

United Kingdom
Nissan Juke
January 9, 2024

Pros: The car was not fuel efficient. Large fuel consumption compared to other brands in the same category.

Cons: Fuel pre-charge is high.

United Kingdom
Ford Focus
December 31, 2023

Pros: Service was quick from collection and drop off

Cons: I was charged for a special clean when the only dirty part of the car was the sand in both front footwells. Surely that would be expected by all companies.

United Kingdom
Skoda Karoq
December 19, 2023

Pros: Excellent

Cons: Nothing

United Kingdom
Ford Focus
December 15, 2023

Pros: It was a good car.

Cons: Pressurised to take extra insurance at the desk. Long walk to fine car pick up and then told to go back as bay not marked on form. Could not get back through security to desk . Went back and had to demand they went and found the car.

Estonia
Skoda Karoq
December 9, 2023

Pros: Very easy, fast and friendly service

Cons: Nothing

United Kingdom
Nissan Juke
November 28, 2023

Pros: Great service

Ireland
Nissan Juke
November 24, 2023

Pros: Nothing. They have been a horrific experience to use

France
Fiat Panda
November 22, 2023

Pros: Nothing

Cons: The did not accept my golden car and I could not Takeshi thé car

United Kingdom
Ford Focus
November 19, 2023

Pros: Quick

Cons: Pushing their excess insurance . Even though I just had to drop off the keys, I fear how much they may try to charge me.

United Kingdom
Ford Focus
November 19, 2023

Cons: High pressure to take insurance witch I had covered from UK

United Kingdom
Skoda Karoq
November 18, 2023

Pros: Used before so knew what to expect

Cons: Don't understand why Goldcar allow the agents like DiscoverCars to not only sell hire services but also to sell excess insurance and then try to get you to buy their excess insurance which is more than the costs of hiring the car.

United Kingdom
Nissan Qashqai
November 12, 2023

Pros: Had a bad experience with Goldcar this time so waiting for a reply from them

Cons: Pushed on Extra insurance at desk , although she could see we had paid and taken out FULL insurance on booking . Put the frighteners on us and Anxiety about having an accident . Didn't get car that we wanted and given no choice . Then had alot of problems with car which we are waiting on for an answer from Goldcar .

United Kingdom
Ford Focus
November 5, 2023

Pros: They have been very unhelpful I rang them yesterday to query high insurance of nearly 300 euros and they have not been helpful at all

United Kingdom
Nissan Juke
November 4, 2023

Pros: Easy to find and leave back.

Cons: Disappointed that I was charged a fine for not leaving it back full when we had filled on way to airport.

United Kingdom
Skoda Karoq
October 26, 2023

Pros: Nothing

Cons: Bad service, pushing to buy the expensive full cover, no detailed explanation on the rules. We were charged 130 for going to gibrater from Spain for 2 hrs. Ended up spending nearly 500 for a car for five days.....scandolus and bad service

United Kingdom
Volkswagen Polo
October 25, 2023

Pros: Best value on-airport company. Friendly and efficient.

United Kingdom
Fiat Panda
October 23, 2023

Pros: quick and efficient

United Kingdom
Ford Focus
October 23, 2023

Cons: The car was badly marked on pick up, took video but decided to take out the extra insurance in case.

United Kingdom
Fiat Panda
October 22, 2023

Pros: Took my money. Not refunded the right amount to me

Netherlands
Fiat 500
October 19, 2023

Pros: The car ran.

Cons: They've been incredibly unhelpful, so far as different employees giving us opposite information and then charging is a fine after we followed exactly what we were told to do. Even finding the car in the airport was a challenge and the staff was 0% helpful.

United Kingdom
Ford Focus
October 18, 2023

Pros: Easy to find. Pleasant staff.

Cons: Pushy selling additional insurance. First car given seat would not adjust so it was changed.

United Kingdom
Skoda Karoq
October 16, 2023

Pros: Very efficient staff

Cons: Confusing costs regarding insurance cover

United Kingdom
Ford Focus
September 26, 2023

Pros: In airport location

Cons: Unhelpful reception staff, unwilling to discuss additional booking charges vs Discover Cars booking price. Time taken to collect vehicle. two cars with major damage not shown on check out paperwork. Over two hours taken to swap cars and update paperwork before we finally received a car. I will not use Goldcar again. Also I will not trust the price stated by Discover Cars - as it seems that the rental company simply charge whatever they want.

United Kingdom
Nissan Juke
September 26, 2023

Pros: Shocking - ripped us off completely.

Cons: RIP off

United Kingdom
Ford Focus
September 24, 2023

Cons: Customer service was terrible

United Kingdom
Skoda Karoq
September 21, 2023

Cons: Car wasn’t in the bay so it took some time to find it.

United Kingdom
Skoda Karoq
September 21, 2023

Pros: Accurate & friendly. Easy to find the car.

United Kingdom
Nissan Juke
September 19, 2023

Pros: Great value and easy drop off

Cons: We have used Goldcar before and didn’t know about their new ticketing system at pick-up so we wasted a bit of time standing around when we should have got a ticket. Needs some signs saying to get a ticket

Netherlands
Skoda Karoq
September 18, 2023

Cons: That they try too say that you are not insured but I was insured bij discover cars

Ireland
Nissan Qashqai
September 17, 2023

Cons: Pushy, threatening rental agents guilting people into spending additional money when already purchased extra cover through discover cars.com Charging over €600 in car rental without clearly clarifying. Awaiting fuel deposit of €170 to be returned to my credit card though confirmation email from them suggests this will not happen even though car was returned with full tank of fuel. Would never use gold at again

United Kingdom
Fiat Panda
September 16, 2023

Pros: Nothing it was appalling

Cons: Rip off, rude agent failure to deliver against the contract

United Kingdom
Fiat Panda
September 15, 2023

Pros: Great. Good value. On airport.

United Kingdom
Fiat Panda
September 15, 2023

Pros: Car was clean, in good order and return was simple and prompt

Cons: Appallingly aggressive attempt by Goldcar rep to sell additional insurance which I pointed out was not needed under the terms of what I had bought from you. Rep made threats about difficulties I would encounter, e.g. Gold Car would not provide another car in the event of any accident, including a puncture,. Said it would be months before my deposit and petrol money was repaid to me. I was pressurised for more than half an hour before the rep realised I was not buying additional insurance.

United Kingdom
Ford Focus
September 12, 2023

Pros: Absolutely nothing.

Cons: Absolutely everything.

United Kingdom
Nissan Juke
September 12, 2023

Pros: Nothing

Cons: See above!

Spain
Fiat Panda
September 8, 2023

Cons: Check in no agent, I asked the inspector to check some scratches and he told me not to worry it's small and showed me that it can be removed with the finger. Check out just to leave the key and no one check it with you, I got email charging 97€ + 40€ for administration, at the pictures you can see scratches similar to those he told me it's ok. I hadn't done anything to the car and this is the first time something like this is happening to me after so many rentals. Stay away from this company.

United Kingdom
Fiat 500
September 7, 2023

Pros: The people I handed the car to at the end of the booking were efficient.

Cons: The member of staff that I dealt with at collection was dismissive and rude. The car steering wheel had sauce on it and a scuff wasn't marked on the vehicle condition report at collection.

Spain
Fiat Panda
September 6, 2023

Cons: They scam you for damage you have not caused! Even if you have proof that the damage was already there. The service was very slow, car was dirty, and when returning they claimed I had caused a dent to the car, that I had not caused. Even though I have picture proof that the dent was already there when I rented the car. And they said everything was fine, after checking the car when returning it.

United Kingdom
Fiat Panda
September 6, 2023

Pros: Price ,

Cons: The petrol tank wasn’t full

United Kingdom
Nissan Qashqai
September 4, 2023

Pros: Nothing

Cons: Collection: we were informed that only a credit card is possible for the deposit. As we only possess debit cards this was a problem so we started making arrangements with another car hire firm. Then we were told debit is OK and the full deposit was then taken from the debit card. Then we were able to commence the hire. As we have a 5 year old the length of this process was a problem. For your information Avis accept debit cards and only process a transaction if there is a need on conclusion of

United Kingdom
Volkswagen Polo
August 26, 2023

Pros: Friendly and efficient staff

Cons: Long wait at collection desk despite reserving in advance.

United Kingdom
Volkswagen Polo
August 22, 2023

Pros: Very poor service would advise to stay away from them as I have rented many cars over the years. They always find excuses in order to charge you more than you actually agreed at the beginning!!

Cons: I filled up the car with a full tank of fuel and return the vehicle. However, they still charge me €59 for missing fuel which I think is very unfair. They also take very large holding deposit compared to other companies as I rent cars on a weekly basis, no one takes as much as gold car.

Netherlands
Fiat Panda
August 20, 2023

Pros: Nothing.

Cons: Its not service, it is creating as much confusion as possible to get customer to part with as much money as possible.

United Kingdom
Skoda Karoq
August 19, 2023

Pros: Pick up is quick once it's your turn. Clear instruction to the pick up spot.

Cons: Queuing time on pick up. Unclear on drop off location when I return at different spot.

United Kingdom
Ford Focus
August 17, 2023

Pros: Never again

Cons: Never again unless I get my £157 returned that I did not need to pay

United Kingdom
Volkswagen Polo
August 13, 2023

Pros: Car was new and in good condition

Cons: When dropping off the car at the airport, there were no Goldcar parking spaces available, I asked the Goldcar person who checks the car what do l do if there are no spaces, he said keep trying to find one, it took me nearly an hour to get a space to park. We then had to run to catch our flight, we just arrived at the gate when everyone was boarding, extremely stressful at the end of our holiday.

Italy
Volkswagen Polo
August 12, 2023

Pros: Servizio comodo ed efficiente sia nel ritiro sia nella riconsegna

Spain
Fiat Panda
August 12, 2023

Pros: It was cheap

Cons: Hidden charges

United Kingdom
Nissan Qashqai
August 11, 2023

Pros: The rep was good

Cons: Goldcar process was v slow. 1.5 hours to collect v the car

United Kingdom
Fiat Panda
August 10, 2023

Pros: Easy to find

Cons: They will try to sell you everything and more, threaten you with all sort of fees and charge you €0.40 per extra km. Instead of including 150km per day, their airport locations only include 120km by default.

United Kingdom
Volkswagen Polo
August 9, 2023

Pros: Nothing

Cons: The wanted to keep 1100 euros for 1 month after the rental finished from my card not blocked but actually taken so basically blackmailed me into taking their insurance

Slovakia
Skoda Karoq
August 9, 2023

Pros: Car was new

Cons: I have been scammed by both discovercars.com and goldcars. I chose a car through discoverscars and paid a deposit in the agreed amount. When I arrived at the airport and went to pick up the car at goldcars, they told me that the deposit paid through discovers cars does not apply and the final amount for the car was 4 times higher. It was clear from their approach to the employees of goldcars that they are used to such frauds. I am very disappointed with both companies and do not recommend their

Denmark
Skoda Karoq
August 8, 2023

Pros: Very bad people. I will never use goldcar again.

Cons: They are scamming people.

United Kingdom
Nissan Juke
August 8, 2023

Pros: This was a con. The price I was quoted online when I booked was half of what I was charge at the desk and all the agent would say was well that’s what you get for using a brokerage

United Kingdom
Fiat Panda
August 8, 2023

Cons: The insurance that they offer standard is just 3rd party so you have to pay a large amount extra to cover the car for theft or damage. Won’t use them again due to this

Netherlands
Volkswagen Polo
July 30, 2023

Pros: Nothing

Cons: Nothing

United Kingdom
Volkswagen Polo
July 30, 2023

Pros: Efficient, friendly service

United Kingdom
Fiat Panda
July 26, 2023

Pros: Good service, everything was expanded to me at the desk.

Cons: Had to wait about 50 minutes to be seen at the desk

United Kingdom
Skoda Karoq
July 25, 2023

Pros: Very disappointed with this company

Cons: Not a good service

United Kingdom
Ford Focus
July 25, 2023

Pros: Nothing

Cons: The staff were rude and unhelpful and all they wanted to do was to pressurise me into taking out more insurance

Spain
Nissan Qashqai
July 22, 2023

Pros: Las recomendaciones

Cons: La silla de bebe era muy basica

United Kingdom
Skoda Karoq
July 22, 2023

Pros: Super rude agents

Cons: Car was dirty inside

United Kingdom
Ford Focus
July 19, 2023

Pros: Easy to pick the car up and drop off

Cons: Even though we had full coverage insurance from Discovercars the rep at gold car. said this was only third party cover so we were charged an extra €144:59 since we have got home we have tried to contact you and was told this couldn’t be discussed on the phone after pressing option 4 The bottom line is we don’t like being ripped off even though we had proof of full coverage the rep at gold cars was adamant that we only had third party we were picking up our grandchildren so we had no option

Norway
Nissan Juke
July 19, 2023

Pros: Price of rental and that they are in the airport terminal.

Cons: Scare selling insurance, huge security deposit and Providing cars with safety faults and a lot of damage that may not be in damage report.

United Kingdom
Nissan Juke
July 7, 2023

Pros: excellent value for money. easy pick up and drop off

Cons: The rental agent at check in wasn't very friendly

Czech Republic
Nissan Qashqai
July 5, 2023

Pros: The staff was helpful and patient. We were given different car than we booked but it was actually better.

Cons: Waiting in the queue for the pick up with 2 small kids was very stressful and tiring.

United Kingdom
Nissan Juke
July 3, 2023

Pros: Generally a very efficient service

Cons: Nothing

United Kingdom
Nissan Juke
June 27, 2023

Pros: Staff very rude - tried re-selling me insurance even though I had already selected to have cover when I booked through discovery. The car provided was covered in scratches which hadn’t been noted on the paperwork we were given and when we spoke with staff they just ignored us and told us to take photos and sort it when we drop off, we refused and one member of staff just walked off on his phone and completely ignored us, rude and shocking service

Cons: Staff very rude - tried re-selling me insurance even though I had already selected to have cover when I booked through discovery. The car provided was covered in scratches which hadn’t been noted on the paperwork we were given and when we spoke with staff they just ignored us and told us to take photos and sort it when we drop off, we refused and one member of staff just walked off on his phone and completely ignored us, rude and shocking service

United Kingdom
Nissan Qashqai
June 27, 2023

Cons: Completely misleading pricing. When I arrived to collect the car the cost was over double what it said on my contract. What a crap way to start a holiday having to argue with your salesperson about it and him just saying 'the price you got was too cheap so this is the new price'... You should be honest about your pricing upfront. Your salesperson also used pressure tactics in an attempt to mis-sell me an extortionately expensive and unnecessary insurance policy. He told me the car was uninsured

United Kingdom
Fiat Panda
June 17, 2023

Pros: Sadly I cannot be supportive. The agent was rude and obnoxious once we wouldn’t purchase the ridiculously expensive extra insurance. I have used Goldcar many times but I’m certainly put off renting again.

Cons: Having agreed a rental price and producing our rental contract the Goldcar agent overcharged us. His idea of customer service is astounding. In fact he was so aggressive and fear mongering about accidents we did not use the car other than to and from Malaga Airport, Mijas Pueblo then Mijas Cala.

United Kingdom
Volkswagen Polo
June 13, 2023

Pros: Quick process at desk. Had a very scratched car which meant took a while to check on pick up that all scrtaches had been recorded but this was good for me overall as meant any furtger scatches woukd not be charged.

Cons: Not enough personnel at pick up to quickly get agreement on scratches not on papaerwork. Pressure from person at desk to buy insurance even after i had explained I had rental car hire excess insurance from another provider. She tried to scare me into buying GoldCar's insurance as well. Though she was very friendly snd efficient otherwise with good English

United Kingdom
Skoda Karoq
June 5, 2023

Pros: Not alot really, agent at collection desk kept pressuring me to buy further insurance telling me that the cover purchased through discover cars was not sufficient and left me at risk for thousands of euros if the car was damaged stolen or even broke down. The damage report prior to collection did not cover all areas of damage that were "greater than 2cm". Even when I asked rep to note only 1 further mark was noted. Damage to other panels and interior was not noted. I had to take photo/vid.

Cons: Agent at desk was quite rude about the "full cover" policy provided by discover cars. Car collection area so dark (in daytime) that even rep could not get photos of damage. Despite pushing damage cover they didn't even inspect the car body on return.

United Kingdom
Volkswagen Polo
June 5, 2023

Pros: Friendly service Cheaper than online Quick to pick up and drop off

Cons: Finding the office and finding the car

United Kingdom
Fiat Panda
June 5, 2023

Pros: The personel was super unrespectful

Cons: I didn’t like anything at all

United Kingdom
Fiat 500
May 25, 2023

Pros: No hidden costs and No hard sell on extra insurance

Cons: Quite a long wait for service desk to collect car , especially after a long trip and being tired .

United Kingdom
Nissan Juke
May 24, 2023

Pros: Straight forward booking

United Kingdom
Volkswagen Polo
May 24, 2023

Cons: Claim for damage which i did not do

United Kingdom
Fiat Panda
May 13, 2023

Pros: Long wait to get car

Cons: No refund yet for petrol that was charged for

Hungary
Ford Focus
May 10, 2023

Pros: Fast, correct, friendly, perfect car.

Cons: None.

United Kingdom
Fiat Panda
May 10, 2023

Cons: On returning the car, I was informed that all was well and the deposit would be refunded; however the company still retained EUR30 without any explanation.

Netherlands
Nissan Juke
May 4, 2023

Cons: Allways trying to sellpusch extra insurrance

United Kingdom
Ford Focus
May 1, 2023

Pros: Easy and helpful

United Kingdom
Ford Focus
April 30, 2023

Pros: Good pick up & drop off. Insurance a big shock

Cons: Just been notified of a car crash I didn’t have

United Kingdom
Skoda Karoq
April 28, 2023

Pros: Staff did their best to please ( well most of them!)

Cons: Not streamlined or easy. After a flight, I just want to get the car and go and not be told I need to but more insurance or given a substandard car

United Kingdom
Volkswagen Polo
April 25, 2023

Cons: Wrong exchange rate. Charged me 30£ more

United Kingdom
Nissan Juke
April 19, 2023

Pros: Very little.

Cons: Hidden costs. Extra charges for use of anything other than a credit card belonging to the vehicle driver.

United Kingdom
Nissan Juke
April 18, 2023

Pros: Very slow to collect the keys (over an hour wait). Very easy to drop iff

Cons: Time taken to collect keys and extra charges piled on to the costs. Had to spend time going through each one.

United Kingdom
Fiat Panda
April 17, 2023

Pros: The lady at the drop-off area was very nice and made things clear and simple for us.

Cons: We arrived earlier that the booking start time. One of the staff at the Goldcar desk within the airport advised that we could have breakfast outside the airport and collect the keys at the Goldcar desk in the parking. When we came to do so, after queueing for at least 10 min (only one of the desks was manned) we were told that picking up the keys there would carry an additional 20 € fee. We were not happy with this and decided to go back inside, so we had to go through security and queue again.

Ireland
Fiat Panda
April 17, 2023

Pros: Disgraceful

Cons: Nothing

Italy
Fiat Panda
April 14, 2023

Pros: Nothing! not polite and with tricky proposals

Cons: what I had through discovery wasn't what I had

Norway
Nissan Juke
April 14, 2023

Pros: Easy and friendly return of car

Cons: They imidiately charged my creditcard for full tank of fuel (140 euro) instead of just make a deposit and cancel it if the car returned with full tank. For me the exchange loss of currency between NOK and EURO was abt 10 euro…

Poland
Nissan Juke
April 12, 2023

Pros: perfecta service

Cons: direction - I was not able to fiond the rentak office

United Kingdom
Nissan Juke
April 12, 2023

Pros: Awful and rude

Cons: The confusion and haste to make you up the purchase, how difficult they made it when you did not want to increase the cover. Then telling me that they are being told by their manager that they have spent too long with me when I had asked for them to show me a break down of the additional costs prior to payment. Before this they did not mention the time. Felt very pushed into decisions. At the collection point the service was unpleasant and rude.

Norway
Nissan Juke
April 10, 2023

Pros: Notting. Its a bad Experiences with the personal from Goldcar.

Cons: Notting.

United Kingdom
Ford Focus
April 8, 2023

Cons: Up selling Rude staff Extra necessary payments

United Kingdom
Fiat Panda
April 3, 2023

Pros: Good efficient service at a competitive price

Cons: Can't think of anything

United Kingdom
Ford Focus
March 17, 2023

Pros: Excellent - new car, very good value and smooth process

Cons: nothing

Czech Republic
Volkswagen Polo
March 13, 2023

Pros: rychlost

Cons: menší ochota pracovníků komunikovat

United Kingdom
Skoda Karoq
March 7, 2023

Pros: Gold car were all smiles until we explained we had already paid for insurance via a discover card provider.

Cons: We were told that our deposit would take 30 days to be returned to our credit card

Ireland
Nissan Qashqai
March 4, 2023

Pros: Good service with a lovely car and small queue

Cons: nothing

United Kingdom
Fiat Panda
February 26, 2023

Cons: One little problem : the dashboard showed a light warning one tyre was a bit soft. No indication which wheel, and no one knew what the pressure should be

United Kingdom
Nissan Juke
February 21, 2023

Cons: Having to collect pre ordered child seat separately and having to install,

Lithuania
Nissan Qashqai
February 11, 2023

Pros: Terrible service

Cons: Terrible service

United Kingdom
Fiat Panda
January 24, 2023

Pros: Very efficient and polite

Cons: Lengthy wait to pick up the car

Poland
Fiat Panda
January 18, 2023

Pros: Nothing

Cons: Breaking the contract, threats, forcing me to choose a more expensive offer through blackmail

United Kingdom
Volkswagen Polo
January 10, 2023

Pros: Nothing they ripped me off

Cons: They charged me for a diesel engine and express pickup which I didn’t request

United Kingdom
Nissan Juke
January 5, 2023

Cons: the car given was smaller than we'd asked for, however we just managed to fit in all of our luggage due to a shorter stay than normal, so we decided not to ask for another vehicle which would have taken extra time.

United Kingdom
Fiat Panda
January 4, 2023

Pros: Nothing. They are appalling scammers

Cons: I filled the tank literally 6 km from the airport. They charged me 62 euro and said it wasn't full. Its their MO, same story trying to start tge rental, they strongarm you to take tge insurance and just go at you nuclear!! Terrible terrible terrible

United Kingdom
Volkswagen Polo
January 4, 2023

Pros: They were quick

Cons: See above comment. I felt like I’d been robbed

Netherlands
Skoda Karoq
December 24, 2022

Pros: Everything was arrange perfect, like as agreed before, the car total new

United Kingdom
Ford Focus
December 19, 2022

Pros: Nothing

Cons: They try to sell you extras which are unnecessary.

United Kingdom
Citroen C3
December 15, 2022

Pros: On airport desk.

United Kingdom
Citroen C3
December 13, 2022

Pros: They were fairly efficient.

Cons: Expensive.

Romania
Skoda Karoq
December 7, 2022

Pros: The car we get was very good, almost new (3000 km only) and even better than we have booked for (We have booked a Skoda Karoq and received a Lynk&Co Suzuki hybrid).All the process was quick and smooth and the drop off was taking just 2 minutes.

Cons: Is not the service of Goldcar I am not satisfied , but the intermediary company DiscoverCars I am not satisfied, because they lied about the booking conditions.

United Kingdom
Fiat Panda
November 27, 2022

Pros: Rates are always competitive and easy to book.

Cons: The provider GoldCar were quite aggressive in their sales push for all inclusive insurance (€200 for 10 days rental) and advised that I would have no breakdown cover and would be liable for €600 recovery costs in case of a breakdown. I already have my own zero excess cover so declined and gambled on the car being sound. GoldCar also charged me €73 extra for being a ‘novice driver’. I have a 43 year old clean licence! Discover Cars did assist in recovering this amount though

Ireland
VW Polo
November 23, 2022

Pros: Great value for money 6 euro a day

Cons: The insurance cover is only 3rd party at €6 per day but I did not know that until I got to desk

United Kingdom
Skoda Karoq
November 3, 2022

Pros: All documents faults were notified on computerised paper and on returning there was no problem

Cons: Agent was very misleading, keep putting extras without my consent like adding another driver, putting child seat, adding diesel car. I was able to take off extra driver and child seat at the counter but unfortunately did not know the car is diesel and they have already charged for it.

Czech Republic
Skoda Karoq
November 2, 2022

Pros: clean new car without problems

Cons: charging additional KM if I had unlimited limit Km with Discover cars still waiting for return both deposit to my acount..so long period

United Kingdom
Fiat Panda
October 29, 2022

Pros: None , unfriendly on pick up desk and insisted I paid extra for insurance even though I already paid

Cons: As above , wouldn’t never use again

United Kingdom
Skoda Karoq
October 26, 2022

Pros: The return was easy.

Cons: Kept us waiting 30 minutes then gave me a car smaller than I had ordered. She tried to upsell me and also told me that the car was in perfect condition. After travelling halfway around the terminal to pick up the car, it was totally battered and so small I couldn't fit two cases in the boot. I then had to go back to the terminal making the whole process almost 1 1/2 hours.Really, poor! I was also told I would receive my €150 deposit back if I return it with a full tank but hasn't done so yet.

Romania
Nissan Juke
October 24, 2022

Pros: Very expensive full insurance

Cons: Rental agent didn’t explain us all comissions that we paid

United Kingdom
Nissan Qashqai
October 11, 2022

Pros: Smooth, friendly, efficient

Cons: Car provided was very underpowered for four people in the mountains (MG SZ)

United Kingdom
VW Polo
September 25, 2022

Pros: Nothing tried to get me to take additional insurance without asking and have not yet returned my fuel deposit

Cons: Added additional insurance without asking, was not happy when I asked for it to be removed, car was full of bumps and scratches. They have not yet returned my fuel deposit

United Kingdom
Ford Focus
September 24, 2022

Pros: Counter staff were very friendly

United Kingdom
Fiat Panda
September 4, 2022

Cons: The car was badly dinted and scratched

United Kingdom
Nissan Juke
September 3, 2022

Pros: Nothing. They conned me into taking out additional insurance and were very rude

Cons: See above

Ireland
Nissan Juke
August 23, 2022

Pros: Airport pickup

Cons: Car vey old and in poor condition

United Kingdom
Fiat 500
August 15, 2022

Pros: Easy, quick, convenient

Cons: Insurance price & car slightly dented on pick up which made me nervous we would get charged for the damage.

United Kingdom
Citroen C3
June 5, 2022

Cons: Damaged car. Extra costs for comprehensive insurance- increased cost extra +350£

Netherlands
Nissan Qashqai
May 31, 2022

Pros: It was a terrible car with a lot of misstaken!! The service was a di

United Kingdom
Fiat Panda
May 30, 2022

Cons: Agents at airport really pushed to charge for extra cover despite booking details stating clearly that full coverage was already included. Felt like they were using scare tactics to get us to pay an extra £100+. Seemed to be the same for other customers around me.

United Kingdom
Nissan Juke
May 14, 2022

Pros: Nothing much

United Kingdom
Nissan Juke
April 11, 2022

Pros: There was no extra service beyond what was required of them.

Cons: Sold me extra insurance I didn't need. I should have looked closer at my Discover car agreement but I shouldn't have to check that I'm not being conned. Also we didn't need the car the whole time so dropped it off early. I didn't expect a full refund for the days we didn't use it, 5 out of the 8, but I would have expected some money back, but got nothing at all.

United Kingdom
Fiat Panda
March 16, 2022

Cons: Sold me insurance I couldn't use and not refunded

Poland
Citroen C3
February 23, 2022

Pros: This time, Goldcar did not push additional insurance cover. Perhaps, because I had the voucher from Discover cars.

Cons: I frequently rent directly from Goldcar. There is one Goldcar agent Paolo F. who is always unpleasant, rude and unprofessional.

United Kingdom
Nissan Juke
February 21, 2022

Pros: Efficiency

Cons: Getting lost in between checking in place and collecting place

United Kingdom
Ford Focus
January 20, 2022

Pros: They con their customers by trying to load over £1800 on your credit card, if you don't have this credit limit, they demand you pay £300 insurance when you've already paid discovercars the full insurance package

Cons: Staff arrogant, speak about you in Spanish and just don't give a damn about the customer

Hungary
Seat Leon STW
January 11, 2022

Pros: Convenience

Cons: I booked a seat Leon sw but could only get a berlingo. The car was practically falling apart. Left low beam was out of order. Car was weak as hell

United Kingdom
Fiat Panda
December 12, 2021

Pros: Ease of finding the office

Cons: Pressure to purchase Full Insurance

France
VW Polo
November 12, 2021

Pros: Goldcar stole about 200 euros from us. The kind of scam we faced is a pure scandal. Goldcar is a thief company, plain and simple.

Cons: The list is too long, we think about joining a class action to get goldcar in front of the European Justice.

United Kingdom
Fiat Panda
November 6, 2021

Pros: Terrible and not acceptable to charge us that much and not provide us with what we had ordered and originally paid for.

Cons: Everything

United Kingdom
VW Polo
November 3, 2021

Cons: Agent added on full insurance without my knowledge

United Kingdom
VW Polo
November 1, 2021

Pros: Nothing

Cons: Being ripped off for the insurance

United Kingdom
VW Polo
October 31, 2021

Pros: Price, simple drop off, quality of interior

Cons: Condition of exterior of car provided Car not ready at pick up point

Norway
Fiat Panda
October 22, 2021

Cons: Dirty windows

Sweden
VW Polo
September 30, 2021

Cons: They made us pay another insurance that wasn't correct.

United Kingdom
Ford Focus
September 25, 2021

Cons: Indifferent unhelpful staff. Badly explained add on charges and greedy for extra money that frankly was unnecessary

United Kingdom
Ford Focus
September 20, 2021

Cons: Very crafty on the insurance and extras meant I paid extra that I didn’t need to.

United Kingdom
Citroen C4 Grand Picasso
September 18, 2021

Pros: Relatively easy check-in desk

Cons: Standard of car provided and wasn’t anything like car model expected

United Kingdom
Nissan Juke
September 17, 2021

Cons: The full details should be stated when booking

United Kingdom
VW Polo
August 25, 2021

Pros: Jose Antonio is great agent, he made wonderful experience for me. I will defintly come back and also recommend Goldcar.

United Kingdom
Citroen C3
August 20, 2021

Pros: The car was good but went through petrol at a rate of knots.

Cons: Lying, deceitful company targeting vulnerable (solo female traveller) customers. Terrible customer service. Zero instructions on where exactly you're meant to park the car when returning it. There's no 'drop off' area and the bay I picked it up from had a car in.

United Kingdom
Ford Focus
August 19, 2021

Pros: The car was collected quickly

Cons: They added €144 for insurance at pickup without asking even though I had paid discover cars for full cover insurance, sadly with the security deposit, fuel deposit and being awake since 1.30am I didn't notice before they charged my credit card.

United Kingdom
Ford Focus
August 18, 2021

Cons: They charge you again for insurance when this shouldn't be the case. The registered we would pay an additional 20 to remove the need for the deposit to come out. Which I happily paid. But then the additional insurance is charged and not needed. Chasing a refund but they are con artist in plain sight and we have not heard anything back. Avoid at all cost.

United Kingdom
Citroen C4 Grand Picasso
August 14, 2021

Pros: convenient location at the airport. Car was clean.

Cons: the con of making people lose money and paying double for booking the car when the credit card limit cannot pay the deposit but allow renter to rent direct with no backing by a credit card .. so why not accept a debit card deposit or across the two named drivers.

United Kingdom
Ford Focus
August 9, 2021

Pros: Nothing

Cons: Everything apart from the drop off which was easy. But they wanted 108 euros for a scratch on the bumper which could be removed by polishing / T-Cut.

United Kingdom
VW Polo
July 27, 2021

Pros: easy

Cons: pushy to sell insurance (which was already bought) annoyed when refused

Belgium
Seat Leon STW
July 26, 2021

Pros: Did look posiyif

Cons: Waiting for my final invoice

United Kingdom
Nissan Juke
July 24, 2021

Pros: Excellent drop off service.

Cons: Aggressive sales technique at collection desk.

Belgium
Ford Focus
July 20, 2021

Cons: I shoud have payed 79€ at the desk but in reality I payed 354€ and got only 83€ back for the full tank.

Spain
Fiat 500
June 18, 2021

Pros: The car was in great condition.

Cons: They tried to charge me more money and go away from the agreement I had with Discovery car. A representative at Discovery car was very helpful in getting my money refunded.

Sweden
Nissan Juke
May 12, 2021

Pros: Very bad experience for me at GoldCar. The Agent tried only to sell additional services the I clearly told I don’t need. He mentioned conditions that are not part of GoldCars official terms and conditions just for selling me an insurance that I don’t need. And when I refused his offers he got a very bad attitude. I will sure use Discover Cars services in the future but will not chose GoldCar any more.

Cons: The condition of the car that was almost new

United Kingdom
Fiat Panda
January 21, 2021

Pros: The drop off procedure is very quick.

Cons: Goldcar are awful. They overcharged me for the rental itself - the rate was higher than DiscoverCars promised and then they heavily charged me for the pre-existing damages that I personally didn't make. The general condition of the car was very poor with a high mileage.

Spain
Fiat Panda
December 11, 2020

Pros: Nothing

Cons: They lied to me claiming my insurance was not good enough when discovery cars have told me it is, demanded extra money, were rude, charged me for things without stating what they were charging for. Have alias names so that you don't realise you are dealing with their company. I think that says it all.

United Kingdom
Ford Focus
November 17, 2020

Pros: the checkout and checkin was efficient but I would never use them again because they ripped me off

Cons: they ripped me off

Poland
Fiat 500
November 6, 2020

Pros: cars available the same day u order, fast picking up and returning (u just drop off keys), employees don't annoy with foisting you additional insurance (when u already have one from agent)

Cons: car was dirty, many damages

United Kingdom
Ford Focus
September 22, 2020

Pros: Efficient

Cons: Efficient

United Kingdom
VW Polo
September 14, 2020

Pros: Quick dropoff

Cons: Charged for insurance after being told it was the deposit

United Kingdom
VW Polo
September 13, 2020

Pros: Nothing

Cons: Everything

United Kingdom
Ford Focus
August 16, 2020

Cons: Goldcar agent did not inform us of any additional charges and used the Covid restrictions as an excuse to not show us the rental agreement prior to signing the agreement remotely

Switzerland
VW Polo
August 13, 2020

Pros: Clean car

Cons: Thrown on added charges which I did not want and the staff told me to leave and find another place if I didn’t pay.

United Kingdom
Fiat Panda
August 12, 2020

Pros: Straightforward to collect via ticketing system, really good value car for the money.

Cons: Nothing in particular.

United Kingdom
VW Polo
August 10, 2020

Pros: Absolutely nothing

Cons: Didn’t want to explain why my voucher said €70 paid in full and yet their paperwork said €287

United Kingdom
Nissan Juke
August 7, 2020

Pros: 2 hour wait for collection

Cons: None of the prices matched discover cars functional quote

United Kingdom
Ford Focus
August 4, 2020

Pros: Nice car very polite at the desk

Cons: Long wait for paperwork and not enough staff at the cabin to get keys

United Kingdom
Nissan Juke
August 4, 2020

Pros: Nothing. Literally. It wasn’t even the car I ordered. I ordered a Nissan Juke and received a Fiat tipi (this is not similar!)

Cons: Everything... the service, the scam, the car, the pick service, the drop off service.

United Kingdom
Ford Focus
July 28, 2020

Pros: Nothing it was awful

Cons: The fact that I had to wait over 3 hours to collect my car and that they took £318 off my credit card without informing me or telling me for extras

Latvia
Skoda Karoq
July 25, 2020

Cons: Too long queue to get the key.

United Kingdom
Fiat Panda
July 25, 2020

Cons: Had a 2hr wait just to collect the car at 10pm with kids .... never again

United Kingdom
VW Polo
July 20, 2020

Pros: great car, desk staff speak English, all very straightforward; quick refund of fuel deposit

Cons: Only one member of staff at the desk = long queue; not always sure what I was being charged for

Poland
Fiat Panda
July 19, 2020

Pros: Deposit was returned few days after drop off

Cons: Agent told i can't use different card for Service fee and deposit. Then they couldn't charge my card (the same card that was perfectly charged couple minutes ago). After several trial and tel Ling that i cannot use another card he finally agreed to use another card. During the procedure the agent started to Service another customers instead of dealung with my case. So after an hour waiting in a queue i had to spend another hour recieving a car

United Kingdom
VW Polo
July 18, 2020