Goldcar at Malaga Airport

Pros: Good car, easy drop off Quick confirmation email of 'all ok' received within an hour of drop off

Cons: Time to collect car - long queuing system via tickets. Though a lot of agents available, the checking in time takes quite a lot of time and booking via Discover Cars didn't give the option for 'upgrade' to fast track option

Pros: Very easy & efficient

Pros: Nice car.

Cons: Pickup was overly slow unless you pay extra for a fast pickup

Cons: Gold car tried to sell me extra insurance, which you stated might be the case. This is not optimal, when gold car argues that the insurance from you is not good enough. Who to believe???

Pros: The car was suitable and the rental fee was good value.

Cons: The wait at the airport was 75 mins - horrible with two young children. When returning the vehicle the staff refused to do a check out for us to sign off, instead sent it by email after we had left. That email confirmed no additional fees were to be paid HOWEVER once we returned to the UK the company tried to charge us €150 euros and retained another €50 from our deposit which they claimed was for ‘additional cleaning’. The photos they sent were of a few crumbs on the back seat! DO NOT USE!

Pros: The car was very nice

Cons: They clearly try to scam more money out of international customers and speak down to females especially

Pros: Not a lot tbh quick downstairs picking keys up while others waiting found out why I the end other charged

Cons: Not trustworthy did not explain anything about the charge only it was a deposit found out booked the car for £298 for a fortnight paid separate insurance of £80. Charged £768 plus further insurance refund in the end of £235 after long dispute BE AWARE

Pros: It was a fast service

Cons: Charged me more than double the quoted price

Pros: Nothing

Cons: The price you stated online was nothing like the price I paid when I picked up the hire car. Price stated online £170, actual price paid £400. Absolute scam

Pros: Easy return.

Cons: See abow

Pros: Friendly service Didn’t over try to sell me other services

Pros: Easy to find pick up desk on arrival, and very easy to hand back car on return.

Cons: Were not given clear instructions as to where car was in the car park when we picked car up, and the man on the desk was very pushy about trying to sell us extra insurance which I already had.

Pros: Return was easy

Cons: The agent didn't ask me and just charged the extra insurance. I was caught then because my card didn't have enough for the 1400e deposit without the extra insurance because it takes a couple of days for the refund to show on my card. There was nothing I could do. The agent said it was a misunderstanding with the language !???

Pros: We paid extra to collect in the terminal but this was worth it.

Cons: The cost was higher than I was quoted. Overall, my original quote of £300 ended up being £400. The excuse given is 'local taxes' etc. It all seems like a money making exercise at every opportunity. The instructions for returning the car were non-existent up we were very confused on where to drive to at the airport. Gold car took a long time to process us when we went to collect the car. I originally ordered a Ford Focus, this was changed to a Renault Megan, but in the end we were given a Tivoli.

Pros: Ease to drop off the car.

Cons: I couldn't rent the car from Goldcar without purchasing their insurance.

Pros: I was overcharged by nearly £100. Have to reclaim now. Shocking

Pros: They picked up your mess and got me a car without too much fuss

Cons: They worked with you

Pros: The price

Cons: The way the staff attitude changed when I explained I wouldn’t be purchasing their extra insurance waiver as I had already purchased a stand alone one, almost as though they were in commission!

Pros: To many costs not explained but charged

Cons: Nothing

Pros: Excellent Service

Pros: The agent at the pick-up was kind.

Cons: The car was in the worst condition.

Cons: Hard sell of additional insurance at pick up. Inadequate drop off

Pros: The service was so fast and easy.

Cons: The insurance price is expensive, also i bought the full coverage online, they told me it doesn’t count.

Pros: Was miss-sold insurance as a deposit and ripped off for £300! Will be lodging a complaint

Cons: Was miss-sold insurance as a deposit and ripped off for £300! Will be lodging a complaint

Pros: Unfortunately, we had a very bad experience with goldcar in Malaga. The point is that we had ordered a car through discovercar and had to collect it from goldcar at the airport. When we pick up, we are told that a deposit of 148 euros must be placed for the petrol, in case we do not hand it back with a full tank. What we get instead is additional insurance through them without us knowing. The only reason we become aware of it is because I check my online bank and see that 3000 kroner more has be

Cons: Unfortunately, we had a very bad experience with goldcar in Malaga. The point is that we had ordered a car through discovercar and had to collect it from goldcar at the airport. When we pick up, we are told that a deposit of 148 euros must be placed for the petrol, in case we do not hand it back with a full tank. What we get instead is additional insurance through them without us knowing. The only reason we become aware of it is because I check my online bank and see that 3000 kroner more has be

Pros: I cost more( almost double) than it was signed on the webpage ( with full covere fees) when I booked the car sose months ago.

Cons: You quoted approximately €55.00 for the rental period...so far I have been charged €320.61 by Goldcar...Not impressed

Pros: Price

Cons: Confusion about exactly what I was paying and what was a returnable deposit.

Cons: Very slow collection delayed for over 45 mins

Cons: Being presented with a 743 euro charge for mileage. You are a bunch of thieving bastards. You will regret this

Pros: We knew where the desks were, slightly confusing trying to find/understand where the garages are post paperwork and key colllection but nothing major amd simply dpwn to the car provider npt discover cars. Overall, very good experience and would use again

Cons: Nothing major. Just finding the garages from desk. Car damaged quite a bit on front and rear bumbers throughout. This did not worry us at all.

Pros: I didn't like the service and will never book with them again. I travel every 6 weeks to Spain, I will never use again

Cons: Important information were not communicated well.

Pros: Ease of use.

Cons: Just the way I was charged extra insurance and fuel costs

Pros: Initial picking the car up was ok

Cons: Terrible service after the car broke down and tried to take extra money out of my account

Pros: We rented a new car at a great price. The service is excellent. I use Goldcar services often and I am very satisfied.

Pros: Very clean new cars

Cons: Nothing

Pros: Nothing

Cons: Nothing. The woman at the desk was slightly aggressive and forced us to buy additional insurance.

Cons: No one checked when the car was returned and there was no refund for petrol. There was no translation of the contract into english

Pros: Nothing

Cons: They charged us twice as much as quoted by discovercar

Pros: As above it was terrible when dropping the car off. The members of staff were incompetent when I said I’d found the car the member of staff said to me that I hadn’t and proceeded to get on his moped and leave. I have used Gold Car before we have my friends but this was apalling customer service.

Cons: The drop off and customer service was terrible.

Pros: Gold car screwed us over. They charged €61 for fuel, despite a full set of bars on the fuel indicator when returned. Also waited 2 hours to collect the keys. GOLD CAR WERE AWFUL!

Cons: Gold car screwed us over. They charged €61 for fuel, despite a full set of bars on the fuel indicator when returned. Also waited 2 hours to collect the keys. GOLD CAR WERE AWFUL!

Pros: Lovely lady at the desk when picking up the car and also the gentlemen who assessed the car at the end. Very easy

Cons: The queue to pick up the car was longer than I hoped

Pros: Confidence that I will be treated fairly and professionally.

Cons: Prices have increased more than many of their competitors.

Cons: price online was not correct or misleading. l had to pay alot more more when i picked up vehicle

Pros: Efficient.

Cons: Push on extra insurance.

Pros: I was under the impression that the price I had paid for the vehicle included insurance. The agent told me it didn't and that it would cost me an extra 290 euros. I had already found my own excess insurance. I feel as though the agent used the confusion of going through a third party company rather than directly with Goldcar to sell me insurance when not needed.

Cons: smooth pick up and drop off.

Cons: Breakdown assistance is not included. One hour wait in queue to collect car.

Pros: Nothing

Cons: I refer you to my earlier answer

Pros: Nothing

Cons: I was “forced” to take insurance by gold car which I already purchased from discover cars to the tune of 130 Euros!!! The agent at the airport told me the insurance I had already purchased was no sufficient and that I must take additional with them. The car had significant areas of damage however no one was present to check this over with me before I took the car! I was worried I would be held responsible. I won’t be using this company again

Cons: Had to ask for a different car and was charged an extra €284 on top of the original rental cost.

Pros: Great service!

Cons: The hard sell of the excess cover insurance

Pros: The car was super

Cons: The Gold car agent tried to trick us by byuing more expensive insurance we already bought. NEVER Goldcar again!!!

Pros: Quick, easy, usual insurance hard sell but that’s the same everywhere

Cons: Just the insurance hard sell

Pros: Nothing

Cons: Everything - as stated above, they are nothing but scammer

Pros: They try and rip you off regarding their relax cover. I paid discovery cars for full insurance and gold car charged me again at nearly double. They take advantage of innocent people and especially seniors.

Cons: They try and rip you off regarding their relax cover. I paid discovery cars for full insurance and gold car charged me again at nearly double. They take advantage of innocent people and especially seniors.

Cons: Process to pick up car is terrible. No signage to say you’ve to get a ticket & wait for your number to be seen. Staff ignored people waiting without a ticket. Staff try to pressure you to take excess insurance in a horrible way.

Pros: They provided us with a car

Cons: Added extras without warning as we had apparently gone to express checkout without realising

Cons: I was charged €20 extra for a diesel car. I had no choice in the car I was given. I didn’t ask for a diesel car, I didn’t want a diesel car, and I certainly wasn’t told I was being charged extra for it! The car was also very dented and dirty on the outside (ironically with “AdBlue” splashed all over it!)

Cons: Hidden cost of insurance - doubled the cost of car rental

Pros: mostly good condition cars. easy pickup location in airport terminal.

Cons: too busy. long queues to speak to agents, pickup and drop off takes forever. Mileage limitation is a massive negative.

Pros: Upselling in Spanish and putting incorrect values in the card readers. They had no intention of providing the car at the agreedlrkce

Cons: Everything

Pros: Nothing. Worst rental company in the world by far

Cons: Takes forever to get to speak with someone whilst at least 3 desks are available and the employees pretend they are not working and then go take a pause... The others are complaining and discussing between each other... They are missing cars... They speak horrrrrrrible English. And then the cherry on top they are the biggest con artists trying to oblige to sell extra expensive insurances....

Pros: Simple no hassle

Cons: Nothing

Pros: Zero

Cons: They accused me of damaging the vehicle when I have photographs and videos to prove otherwise

Cons: I fail to understand how you have calculated excess mileage because we know we kept within the limit of 720km

Pros: Quick.

Cons: The customer servant was all about making more money for Goldcar and gave misleading information about the policies and the performance of the car just to get additional sales.

Pros: Nothing

Cons: Unprofessionalism of the staff at rental desk, NON LEGIBLE Terms and conditions My card was charged for cost of fuel (more than 2 full tanks cost) although I returned full tank and for costs of extra mileage although it was documented which was starting mileage and which was mileage at return.

Pros: Easy to drop car back

Cons: Unexpected charges. See earlier comment for detail. With discover car fees I paid triple the price £255

Cons: Pushing hard to sell extra services

Pros: Cost

Cons: Wait on collection and condition of car.

Pros: Good and fast service

Cons: Hadden extra costs

Pros: Brand new car for very low price

Cons: Very long wait to collect car despite hardly anyone on the queue. Process to issue car seems absolutely inefficient.

Pros: Ok

Cons: The advertisement re price was completely misleading..paid far more than we expected to pay. Also some electric issues with the car It seemed to have a mind of its own and battery completely dead one morning. 4 in the group, all with cars at home and no one could understand why this happened.

Cons: I could not find the drop off point si went in the website which told me to leave the car in the public parking in bay 35b then while I was in the queue to check in I was told from a another person that I had dropped it off in the wrong place so I went to the gold car drop off puontbsvd told the Paterson what had happened to which all he could say was you need to go and get the car out and bring it to them .. I had only 40 mins left to get on my flight so I could not do it not a happy customer

Pros: Quick, easy and great value for money

Cons: Nothing!

Pros: they charged me for fully comprehensive insurance of approx.£105 even though i did not need it as i had taken out rental car insurance in the uk for half the price.

Cons: ripped off with the car insurance.

Pros: Dropping the key off was best part of their service

Cons: Pushy, and being charged double the rental for adding another driver, and when asked why being told "were not a supermarket" before then slagging me off to a collegue in Spanish... Dont assume I cant understand Spanish. I booked an automatic, they only had a manual, car had warning lights on dash & struggled to do 60kmh on hills on motorway

Pros: new car

Cons: They included extra insurance without me noticing

Pros: Good efficient service

Cons: All ok

Pros: Friendly and quick.

Cons: Nothing

Pros: Cars are really hard to find at the airport in Malaga. Very poor signing.

Cons: The man that helped us was a bully. Totally unfriendly. Insisting I was not insured even though I could show him on the voucher that I had bought full coverage insurance policy at Discovercars. A very unlikeble man.

Pros: NOTHING I hate they leasurely attitude to human mental suffering at their counter. Rented KIA Sportage has been nice driving experience

Cons: Feeling of being neglected at booking price I had firstly had reserved at approx 50E and after mental torture to be rented 170 E car.

Pros: Nothing, DO NOT RENT from this company fraudsters.They wouldn’t accept my American Express or Barclay card credit card and when I was there others was having the same issues where they was too been told that there cards where not accepted or didn’t work. We was told we couldn’t take the car without paying 144 euros for insurance and that the full cover we had taken out with discover cars wasn’t worth the paper it was wrote on. They wouldn’t accept 2k from my normal bank but would to take 144

Cons: when I paid they took 345 instead of the 144, so I questioned this and was told it was for fuel and that I would get it back if I returned the car full that’s it as I couldn’t read it I signed and took the car 200 plus euros I got 125 pounds back should have been about 170 British and then they took another 36 out of my account after I was back in uk for cleaning. I was doubly insured so no fees would have been charged yet I still was can’t get in touch with them.

Pros: Very good services as usual from Goldcar

Pros: dropping off the car

Cons: the extra charge for a fuel tank not full is extremely too expensive

Pros: the car was clean inside

Cons: Bad, reluctant, impolite, pushy, when I asked why we got an MG sz instead of a Skoda Karoq he replied when you pay so little all you can get is a cheap chinese car!

Pros: Car was new clean and smart but significant damage down all of right hand side. Did not affect drivability.

Cons: Unfriendly and brusque. Would have liked to go round car with representative before and after. No option for this. They did take a large “returnable” deposit which was not returned so say because of damage done by myself on wing mirror and wheels. Disputed but they don’t even return emails. At return keys are dropped, so no inspection with me present so they have free rein to decide what they like and they did.

Cons: Rediculous fuel deposit. €129 for a Fiat Panda.

Pros: All of the above.

Cons: Nothing.

Pros: Nothing

Cons: They ripped me off by keeping my deposit money for no reason and they could not provide me a reason nor would they refund me the full amount

Pros: Easy to find & car was mechanically sound though a bit battered!

Cons: Don’t appreciate the hard sell for supplementary insurance even though we explained that we have a personal policy to cover this!

Cons: Confusing online and payment procedure

Pros: Unlike some other companies I have experienced , I feel I can trust Gold Car for a fair and reliable service.

Pros: Overall it was a good experience.

Cons: The extra insurance makes it quite expensive, but without it you are exposed to unexpected events.

Pros: The car was not fuel efficient. Large fuel consumption compared to other brands in the same category.

Cons: Fuel pre-charge is high.

Pros: Service was quick from collection and drop off

Cons: I was charged for a special clean when the only dirty part of the car was the sand in both front footwells. Surely that would be expected by all companies.

Pros: Excellent

Cons: Nothing

Pros: It was a good car.

Cons: Pressurised to take extra insurance at the desk. Long walk to fine car pick up and then told to go back as bay not marked on form. Could not get back through security to desk . Went back and had to demand they went and found the car.

Pros: Very easy, fast and friendly service

Cons: Nothing

Pros: Great service

Pros: Nothing. They have been a horrific experience to use

Pros: Nothing

Cons: The did not accept my golden car and I could not Takeshi thé car

Pros: Quick

Cons: Pushing their excess insurance . Even though I just had to drop off the keys, I fear how much they may try to charge me.

Cons: High pressure to take insurance witch I had covered from UK

Pros: Used before so knew what to expect

Cons: Don't understand why Goldcar allow the agents like DiscoverCars to not only sell hire services but also to sell excess insurance and then try to get you to buy their excess insurance which is more than the costs of hiring the car.

Pros: Had a bad experience with Goldcar this time so waiting for a reply from them

Cons: Pushed on Extra insurance at desk , although she could see we had paid and taken out FULL insurance on booking . Put the frighteners on us and Anxiety about having an accident . Didn't get car that we wanted and given no choice . Then had alot of problems with car which we are waiting on for an answer from Goldcar .

Pros: They have been very unhelpful I rang them yesterday to query high insurance of nearly 300 euros and they have not been helpful at all

Pros: Easy to find and leave back.

Cons: Disappointed that I was charged a fine for not leaving it back full when we had filled on way to airport.

Pros: Nothing

Cons: Bad service, pushing to buy the expensive full cover, no detailed explanation on the rules. We were charged 130 for going to gibrater from Spain for 2 hrs. Ended up spending nearly 500 for a car for five days.....scandolus and bad service

Pros: Best value on-airport company. Friendly and efficient.

Pros: quick and efficient

Cons: The car was badly marked on pick up, took video but decided to take out the extra insurance in case.

Pros: Took my money. Not refunded the right amount to me

Pros: The car ran.

Cons: They've been incredibly unhelpful, so far as different employees giving us opposite information and then charging is a fine after we followed exactly what we were told to do. Even finding the car in the airport was a challenge and the staff was 0% helpful.

Pros: Easy to find. Pleasant staff.

Cons: Pushy selling additional insurance. First car given seat would not adjust so it was changed.

Pros: Very efficient staff

Cons: Confusing costs regarding insurance cover

Pros: In airport location

Cons: Unhelpful reception staff, unwilling to discuss additional booking charges vs Discover Cars booking price. Time taken to collect vehicle. two cars with major damage not shown on check out paperwork. Over two hours taken to swap cars and update paperwork before we finally received a car. I will not use Goldcar again. Also I will not trust the price stated by Discover Cars - as it seems that the rental company simply charge whatever they want.

Pros: Shocking - ripped us off completely.

Cons: RIP off

Cons: Customer service was terrible

Cons: Car wasn’t in the bay so it took some time to find it.

Pros: Accurate & friendly. Easy to find the car.

Pros: Great value and easy drop off

Cons: We have used Goldcar before and didn’t know about their new ticketing system at pick-up so we wasted a bit of time standing around when we should have got a ticket. Needs some signs saying to get a ticket

Cons: That they try too say that you are not insured but I was insured bij discover cars

Cons: Pushy, threatening rental agents guilting people into spending additional money when already purchased extra cover through discover cars.com Charging over €600 in car rental without clearly clarifying. Awaiting fuel deposit of €170 to be returned to my credit card though confirmation email from them suggests this will not happen even though car was returned with full tank of fuel. Would never use gold at again

Pros: Nothing it was appalling

Cons: Rip off, rude agent failure to deliver against the contract

Pros: Great. Good value. On airport.

Pros: Car was clean, in good order and return was simple and prompt

Cons: Appallingly aggressive attempt by Goldcar rep to sell additional insurance which I pointed out was not needed under the terms of what I had bought from you. Rep made threats about difficulties I would encounter, e.g. Gold Car would not provide another car in the event of any accident, including a puncture,. Said it would be months before my deposit and petrol money was repaid to me. I was pressurised for more than half an hour before the rep realised I was not buying additional insurance.

Pros: Absolutely nothing.

Cons: Absolutely everything.

Pros: Nothing

Cons: See above!

Cons: Check in no agent, I asked the inspector to check some scratches and he told me not to worry it's small and showed me that it can be removed with the finger. Check out just to leave the key and no one check it with you, I got email charging 97€ + 40€ for administration, at the pictures you can see scratches similar to those he told me it's ok. I hadn't done anything to the car and this is the first time something like this is happening to me after so many rentals. Stay away from this company.

Pros: The people I handed the car to at the end of the booking were efficient.

Cons: The member of staff that I dealt with at collection was dismissive and rude. The car steering wheel had sauce on it and a scuff wasn't marked on the vehicle condition report at collection.

Cons: They scam you for damage you have not caused! Even if you have proof that the damage was already there. The service was very slow, car was dirty, and when returning they claimed I had caused a dent to the car, that I had not caused. Even though I have picture proof that the dent was already there when I rented the car. And they said everything was fine, after checking the car when returning it.

Pros: Price ,

Cons: The petrol tank wasn’t full

Pros: Nothing

Cons: Collection: we were informed that only a credit card is possible for the deposit. As we only possess debit cards this was a problem so we started making arrangements with another car hire firm. Then we were told debit is OK and the full deposit was then taken from the debit card. Then we were able to commence the hire. As we have a 5 year old the length of this process was a problem. For your information Avis accept debit cards and only process a transaction if there is a need on conclusion of

Pros: Friendly and efficient staff

Cons: Long wait at collection desk despite reserving in advance.

Pros: Very poor service would advise to stay away from them as I have rented many cars over the years. They always find excuses in order to charge you more than you actually agreed at the beginning!!

Cons: I filled up the car with a full tank of fuel and return the vehicle. However, they still charge me €59 for missing fuel which I think is very unfair. They also take very large holding deposit compared to other companies as I rent cars on a weekly basis, no one takes as much as gold car.

Pros: Nothing.

Cons: Its not service, it is creating as much confusion as possible to get customer to part with as much money as possible.

Pros: Pick up is quick once it's your turn. Clear instruction to the pick up spot.

Cons: Queuing time on pick up. Unclear on drop off location when I return at different spot.

Pros: Never again

Cons: Never again unless I get my £157 returned that I did not need to pay

Pros: Car was new and in good condition

Cons: When dropping off the car at the airport, there were no Goldcar parking spaces available, I asked the Goldcar person who checks the car what do l do if there are no spaces, he said keep trying to find one, it took me nearly an hour to get a space to park. We then had to run to catch our flight, we just arrived at the gate when everyone was boarding, extremely stressful at the end of our holiday.

Pros: Servizio comodo ed efficiente sia nel ritiro sia nella riconsegna

Pros: It was cheap

Cons: Hidden charges

Pros: The rep was good

Cons: Goldcar process was v slow. 1.5 hours to collect v the car

Pros: Easy to find

Cons: They will try to sell you everything and more, threaten you with all sort of fees and charge you €0.40 per extra km. Instead of including 150km per day, their airport locations only include 120km by default.

Pros: Nothing

Cons: The wanted to keep 1100 euros for 1 month after the rental finished from my card not blocked but actually taken so basically blackmailed me into taking their insurance

Pros: Car was new

Cons: I have been scammed by both discovercars.com and goldcars. I chose a car through discoverscars and paid a deposit in the agreed amount. When I arrived at the airport and went to pick up the car at goldcars, they told me that the deposit paid through discovers cars does not apply and the final amount for the car was 4 times higher. It was clear from their approach to the employees of goldcars that they are used to such frauds. I am very disappointed with both companies and do not recommend their

Pros: Very bad people. I will never use goldcar again.

Cons: They are scamming people.

Pros: This was a con. The price I was quoted online when I booked was half of what I was charge at the desk and all the agent would say was well that’s what you get for using a brokerage

Cons: The insurance that they offer standard is just 3rd party so you have to pay a large amount extra to cover the car for theft or damage. Won’t use them again due to this

Pros: Nothing

Cons: Nothing

Pros: Efficient, friendly service

Pros: Good service, everything was expanded to me at the desk.

Cons: Had to wait about 50 minutes to be seen at the desk

Pros: Very disappointed with this company

Cons: Not a good service

Pros: Nothing

Cons: The staff were rude and unhelpful and all they wanted to do was to pressurise me into taking out more insurance

Pros: Las recomendaciones

Cons: La silla de bebe era muy basica

Pros: Super rude agents

Cons: Car was dirty inside

Pros: Easy to pick the car up and drop off

Cons: Even though we had full coverage insurance from Discovercars the rep at gold car. said this was only third party cover so we were charged an extra €144:59 since we have got home we have tried to contact you and was told this couldn’t be discussed on the phone after pressing option 4 The bottom line is we don’t like being ripped off even though we had proof of full coverage the rep at gold cars was adamant that we only had third party we were picking up our grandchildren so we had no option

Pros: Price of rental and that they are in the airport terminal.

Cons: Scare selling insurance, huge security deposit and Providing cars with safety faults and a lot of damage that may not be in damage report.

Pros: excellent value for money. easy pick up and drop off

Cons: The rental agent at check in wasn't very friendly

Pros: The staff was helpful and patient. We were given different car than we booked but it was actually better.

Cons: Waiting in the queue for the pick up with 2 small kids was very stressful and tiring.

Pros: Generally a very efficient service

Cons: Nothing

Pros: Staff very rude - tried re-selling me insurance even though I had already selected to have cover when I booked through discovery. The car provided was covered in scratches which hadn’t been noted on the paperwork we were given and when we spoke with staff they just ignored us and told us to take photos and sort it when we drop off, we refused and one member of staff just walked off on his phone and completely ignored us, rude and shocking service

Cons: Staff very rude - tried re-selling me insurance even though I had already selected to have cover when I booked through discovery. The car provided was covered in scratches which hadn’t been noted on the paperwork we were given and when we spoke with staff they just ignored us and told us to take photos and sort it when we drop off, we refused and one member of staff just walked off on his phone and completely ignored us, rude and shocking service

Cons: Completely misleading pricing. When I arrived to collect the car the cost was over double what it said on my contract. What a crap way to start a holiday having to argue with your salesperson about it and him just saying 'the price you got was too cheap so this is the new price'... You should be honest about your pricing upfront. Your salesperson also used pressure tactics in an attempt to mis-sell me an extortionately expensive and unnecessary insurance policy. He told me the car was uninsured

Pros: Sadly I cannot be supportive. The agent was rude and obnoxious once we wouldn’t purchase the ridiculously expensive extra insurance. I have used Goldcar many times but I’m certainly put off renting again.

Cons: Having agreed a rental price and producing our rental contract the Goldcar agent overcharged us. His idea of customer service is astounding. In fact he was so aggressive and fear mongering about accidents we did not use the car other than to and from Malaga Airport, Mijas Pueblo then Mijas Cala.

Pros: Quick process at desk. Had a very scratched car which meant took a while to check on pick up that all scrtaches had been recorded but this was good for me overall as meant any furtger scatches woukd not be charged.

Cons: Not enough personnel at pick up to quickly get agreement on scratches not on papaerwork. Pressure from person at desk to buy insurance even after i had explained I had rental car hire excess insurance from another provider. She tried to scare me into buying GoldCar's insurance as well. Though she was very friendly snd efficient otherwise with good English

Pros: Not alot really, agent at collection desk kept pressuring me to buy further insurance telling me that the cover purchased through discover cars was not sufficient and left me at risk for thousands of euros if the car was damaged stolen or even broke down. The damage report prior to collection did not cover all areas of damage that were "greater than 2cm". Even when I asked rep to note only 1 further mark was noted. Damage to other panels and interior was not noted. I had to take photo/vid.

Cons: Agent at desk was quite rude about the "full cover" policy provided by discover cars. Car collection area so dark (in daytime) that even rep could not get photos of damage. Despite pushing damage cover they didn't even inspect the car body on return.

Pros: Friendly service Cheaper than online Quick to pick up and drop off

Cons: Finding the office and finding the car

Pros: The personel was super unrespectful

Cons: I didn’t like anything at all

Pros: No hidden costs and No hard sell on extra insurance

Cons: Quite a long wait for service desk to collect car , especially after a long trip and being tired .

Pros: Straight forward booking

Cons: Claim for damage which i did not do

Pros: Long wait to get car

Cons: No refund yet for petrol that was charged for

Pros: Fast, correct, friendly, perfect car.

Cons: None.

Cons: On returning the car, I was informed that all was well and the deposit would be refunded; however the company still retained EUR30 without any explanation.

Cons: Allways trying to sellpusch extra insurrance

Pros: Easy and helpful

Pros: Good pick up & drop off. Insurance a big shock

Cons: Just been notified of a car crash I didn’t have

Pros: Staff did their best to please ( well most of them!)

Cons: Not streamlined or easy. After a flight, I just want to get the car and go and not be told I need to but more insurance or given a substandard car

Cons: Wrong exchange rate. Charged me 30£ more

Pros: Very little.

Cons: Hidden costs. Extra charges for use of anything other than a credit card belonging to the vehicle driver.

Pros: Very slow to collect the keys (over an hour wait). Very easy to drop iff

Cons: Time taken to collect keys and extra charges piled on to the costs. Had to spend time going through each one.

Pros: The lady at the drop-off area was very nice and made things clear and simple for us.

Cons: We arrived earlier that the booking start time. One of the staff at the Goldcar desk within the airport advised that we could have breakfast outside the airport and collect the keys at the Goldcar desk in the parking. When we came to do so, after queueing for at least 10 min (only one of the desks was manned) we were told that picking up the keys there would carry an additional 20 € fee. We were not happy with this and decided to go back inside, so we had to go through security and queue again.

Pros: Disgraceful

Cons: Nothing

Pros: Nothing! not polite and with tricky proposals

Cons: what I had through discovery wasn't what I had

Pros: Easy and friendly return of car

Cons: They imidiately charged my creditcard for full tank of fuel (140 euro) instead of just make a deposit and cancel it if the car returned with full tank. For me the exchange loss of currency between NOK and EURO was abt 10 euro…

Pros: perfecta service

Cons: direction - I was not able to fiond the rentak office

Pros: Awful and rude

Cons: The confusion and haste to make you up the purchase, how difficult they made it when you did not want to increase the cover. Then telling me that they are being told by their manager that they have spent too long with me when I had asked for them to show me a break down of the additional costs prior to payment. Before this they did not mention the time. Felt very pushed into decisions. At the collection point the service was unpleasant and rude.

Pros: Notting. Its a bad Experiences with the personal from Goldcar.

Cons: Notting.

Cons: Up selling Rude staff Extra necessary payments

Pros: Good efficient service at a competitive price

Cons: Can't think of anything

Pros: Excellent - new car, very good value and smooth process

Cons: nothing

Pros: rychlost

Cons: menší ochota pracovníků komunikovat

Pros: Gold car were all smiles until we explained we had already paid for insurance via a discover card provider.

Cons: We were told that our deposit would take 30 days to be returned to our credit card

Pros: Good service with a lovely car and small queue

Cons: nothing

Cons: One little problem : the dashboard showed a light warning one tyre was a bit soft. No indication which wheel, and no one knew what the pressure should be

Cons: Having to collect pre ordered child seat separately and having to install,

Pros: Terrible service

Cons: Terrible service

Pros: Very efficient and polite

Cons: Lengthy wait to pick up the car

Pros: Nothing

Cons: Breaking the contract, threats, forcing me to choose a more expensive offer through blackmail

Pros: Nothing they ripped me off

Cons: They charged me for a diesel engine and express pickup which I didn’t request

Cons: the car given was smaller than we'd asked for, however we just managed to fit in all of our luggage due to a shorter stay than normal, so we decided not to ask for another vehicle which would have taken extra time.

Pros: Nothing. They are appalling scammers

Cons: I filled the tank literally 6 km from the airport. They charged me 62 euro and said it wasn't full. Its their MO, same story trying to start tge rental, they strongarm you to take tge insurance and just go at you nuclear!! Terrible terrible terrible

Pros: They were quick

Cons: See above comment. I felt like I’d been robbed

Pros: Everything was arrange perfect, like as agreed before, the car total new

Pros: Nothing

Cons: They try to sell you extras which are unnecessary.

Pros: On airport desk.

Pros: They were fairly efficient.

Cons: Expensive.

Pros: The car we get was very good, almost new (3000 km only) and even better than we have booked for (We have booked a Skoda Karoq and received a Lynk&Co Suzuki hybrid).All the process was quick and smooth and the drop off was taking just 2 minutes.

Cons: Is not the service of Goldcar I am not satisfied , but the intermediary company DiscoverCars I am not satisfied, because they lied about the booking conditions.

Pros: Rates are always competitive and easy to book.

Cons: The provider GoldCar were quite aggressive in their sales push for all inclusive insurance (€200 for 10 days rental) and advised that I would have no breakdown cover and would be liable for €600 recovery costs in case of a breakdown. I already have my own zero excess cover so declined and gambled on the car being sound. GoldCar also charged me €73 extra for being a ‘novice driver’. I have a 43 year old clean licence! Discover Cars did assist in recovering this amount though

Pros: Great value for money 6 euro a day

Cons: The insurance cover is only 3rd party at €6 per day but I did not know that until I got to desk

Pros: All documents faults were notified on computerised paper and on returning there was no problem

Cons: Agent was very misleading, keep putting extras without my consent like adding another driver, putting child seat, adding diesel car. I was able to take off extra driver and child seat at the counter but unfortunately did not know the car is diesel and they have already charged for it.

Pros: clean new car without problems

Cons: charging additional KM if I had unlimited limit Km with Discover cars still waiting for return both deposit to my acount..so long period

Pros: None , unfriendly on pick up desk and insisted I paid extra for insurance even though I already paid

Cons: As above , wouldn’t never use again