MEX RENT A CAR at Cancun Airport

Pros: simple process, no hard upselling, friendly staff.

Cons: The fuel was 3/8 upon pickup.

Pros: After reading all the negative reviews, I was really worried but actually everything went smoothly. I declined their insurance (they weren't pushy), used my credit card for the deposit and then everything went smoothly. The car was not in excellent condition but considering how cheap the total price has been I can't complain (less than 11 euros/day). No problems at check-in and check-out.

Cons: Make sure to read the details and conditions of your contract very well. In my reservation, CDW, TPL and RPL were included so I could refuse their assurances and pay the deposit. Make sure you have a CREDIT card. Take photos and videos of the entire car just in case. I stressed out a lot for nothing as everything turned out to be ok.

Cons: insurance fees

Pros: at pickup they said the tank was half full when in fact it was not. at drop off they charged extortionate fuel charge. scammers.

Cons: Additional insurance fee’s which made total cost almost double, also fuel charge unreasonable

Pros: It was crap

Cons: Everything about it

Cons: They forced us to take the insurance with them of 43 dollars per day while we allready payed for full insurance through discover cars. We didn’t know we had to present a credit card with 5000 dollars of deposit (for European people it is not so common to have a credit card of more than 5000 dollars). So we could not do that. Nowhere in the papers it said that. So this added up another 430 dollars on top of the price we already payed for the car in advance.

Pros: Veronica the agent was excellent, proficient and professional in her service. Gave us a wonderful car. Thanks you

Cons: Just don’t like the slaws pitch to sell oversell car insurance, when you have basic and to.d them twice you decline .

Pros: Nothing it’s terrible

Cons: They are scammers

Pros: Car was overall alright condition

Cons: Will charge extras for tax and “mandatory insurance” despite us already having insurance from the booking website discovery cars. Thai extra insurance was charged at $290 USD for a 5 day rental car. I would suggest not booking with mex car at all, but if you have to, get the insurance policy there.

Cons: They forced us to pay for 3rd party insurance which was about $20 a day and it is optional. In our rental agreement was mentioned it includes 3rd party insurance but they did not accept and told us if we do not get that insurance we cannot pick up the car

Pros: Nothing

Cons: The reservation was not honored

Pros: All

Cons: You need to check condition of car little better. I had some problem with transmission.

Pros: car made it back at the end of our vacation

Cons: bait and switch

Pros: Nothing - scamers

Cons: SCAMERS! additional cost +299 eur!

Cons: They force you to buy additional insurance

Pros: They were organized.

Cons: I was under the impression that booking with Discovercars.com was a one-stop-shop deal. I didn't worry about the rental again until we got to the desk to get the car, at which point we were informed that we had to purchase additional insurance or we would not be able to rent the car. We spent an extra couple of hundred dollars, but we needed the car to get to our destination since it was late at night. I would look up other rental companies in the future, although I wonder if this is standard.

Pros: High demand- took 1 hour to see an attendant due to the line. But once it we did they were very efficient. They were very helpful and professional.

Cons: The cost kept going up- hidden fees. Same price I would have paid for hertz suv packages after insurances.

Pros: Nothing

Cons: They advise a cheap rental price but they force you to pay for their third party insurance wich is 3 times more expensive then the actual car rental and they tell you the price in US then they switch in pesos when it's time to pay with an horrible exchange rate so it ends up being 4 times more expensive then what it was supposed. Huge scam! Also, the car was pretty old and in not So good shape, many scatches and the breaks were not very responsive. Never again.

Pros: Car was nice. Return was quick though staffer pulled on a slightly loose mirror cover and popped it off while trying to say we broke it. Gave up after we showed them picture taken on initial pick-up.

Cons: Agent took a long time to give in and acknowledge that my printed M/C policy identifying CDW coverage was valid. Was trying to insist I purchase from them. Not obvious on website 3rd Person Liability is legally required when they know it is necessary. Surprise you while hostage at counter so you have to buy from them rather than prearrange from home.

Pros: Very little if anything

Cons: Hidden charges when picking up the car resulting in the rental increasing from £120 to £550 which I completely unacceptable and an old car wich had 60,000 km on, engine in bad condition and dirty inside

Pros: The car I booked online on discovercar.com wasn’t available when I got to the rental booth. I had to rent one on the spot, which was much more expensive than planned and not as good a car I had reserved

Pros: Good price

Cons: I was still asked to take some insurance, that was mandatory and my full coverage from my broker didn’t include that. The total cost of this insurance would have almost doubled the total price of my rent. There was no info about it beforehand. If it is mandatory why not to include it in rental price? Anyways after putting my foot down and I said that I didn’t have that information and it says that I don’t need to take anything, then they finally offered an option to take deposit.

Pros: They had someone who spoke English when returning not picking up. I speak enough spanish but not to get into details of the contract. Especially the additionally $400 it costed that I wasn't expecting.

Cons: We recieved a car with a slow leak in the tire. Had to fill the tire up twice a day and finally switched to the spare tire. luckily it was a full spare and it got us through our vacation. Definitely added some stress driving. Based on Discoved Cars, we only had to pay $126 when we picked the car up. THIS WAS FAR FROM THE CASE. I was charged $527 which was very misleading and would have chosen a National Car which I am more familiar with and know how the fees work (would have saved over $200)

Pros: Convenient desk and van ride.

Cons: Insurance rates seemed completely fabricated. The agent quoted an exorbitant rate and when I complained, she immediately reduced it to a merely high rate (over $500/wk) for an economy car! If she can adjust the rate on a whim, what is the actual rate and why aren't I being offered that?!

Pros: NOTHING

Cons: DO NOT USE!!! SCAMMERS! …… I’m not usually one to write reviews but this company has ripped us right off on multiple occasions at the point of taking the car and then returning the vehicle. In the 1st instance - we booked the car rental when we were back home in England as it seemed a reasonable price. We took out additional insurance to cover the car for when we was in Mexico which cost us an additional £93 for the 2 weeks we was there which I thought was fair. When we arrived in Cancun we took

Pros: The facilities

Cons: Overall the whole experience was terrible.

Cons: The price wa snot the final price we paid.

Cons: Were never informer abort the local tax in Mexico,and had to spend hundred of dollars extra😕

Pros: The actual people were all nice. The car served our needs well.

Cons: Picking up the car was very slow. Drop off procedures weren't clear. Hidden costs appeared upon pick up. The idea of returning a car with an empty tank is not customer-friendly.

Pros: Easy drop-off, competitive pricing,

Cons: Long waiting time for pickup.

Pros: Office is clean and nice

Cons: They lured me in with a super low rate but then charged us a surprise 3rd party damage insurance that's mandatory and not included in the original rental rate. I understand that insurance is mandatory, but their rate is absurd ($310 for 3rd party damage insurance alone for 6 days) and was not disclosed as mandatory until the last minute when we had no other choice. I found this practice scammy and predatory and would not rent from them again.

Pros: No - absolutely not - price did not match final price - next time Avis, Hertz or Sixt - I do not trust your service

Cons: Nothing

Pros: Easy to find your way to the rental place and friendliness of the airport staff and the shuttle driver were nice.

Cons: 2 people taking care of costumers and another 4-5 just sitting around made it a very slow process, also "unexpected fees and forcing me to purchase insurance because they would not accept mine added $200 to my trip.

Cons: It was not client friendly and they did not want to give us the car unless we took a extra insurance what cost us 800 EURO

Pros: Deposit at the desk was higher like we was expected.

Cons: Deposit at the desk was higher like we was expected. Than we have to paid other insurance (second) which was more expensive like rentcar with insurence.

Pros: This company are scammers. They make you pay hundreds of euros for an insurance that you don’t need.

Cons: This company are scammers. They make you pay hundreds of euros for an insurance that you don’t need.

Pros: Prompt & courteous, especially rental paperwork agent ALMA both at pick up & drop off. Very competent, friendly, courteous & helpful

Pros: Nothing, they refused to honor my booking and rate and scammed me into paying 400$ more.

Cons: Everything. Despite doing all the research, booking ahead of time to guarantee my rate and using a Credit Card with an Auto Rental Collision Damage Waiver implicit in its benefits, MEX RENT A CAR refused to rent me the car unless I paid $60 a day for it instead of the $13 a day, which I had originally booked it for. It was an absolute scam experience and i do not recommend going there to anyone ever again. Watch out.

Pros: friendly

Cons: cost of the rental

Pros: The car was clean.

Cons: Previously undisclosed charges upon arrival.

Pros: total scam company. told us our reservation was no longer available because we were late (due to our flight being cancelled) and told us the only option was to rent a different car at 6x the price of our reservation. then went out to the lot and saw more than half the lot was full of the exact car we had reserved. this was almost 10 pm.

Cons: scam company. totally taking advantage of foreign customers. lied about our reservation.

Pros: Not much

Cons: Check in was a mess had to go through electronic sign in prior to speaking with an agent. Fuel gauge on pickup read 5/8 tank on return it read 3/4 and was still charged $460 Mx for fuel tried to dispute the charge but all of a sudden no one could speak English. Their is nothing good that I can say about this company. Discovery car rentals (online) is very deceptive will never use again. Better off not to prebook your car and just deal with a walk up to a any company except mec

Pros: Not much

Cons: pretty much everything

Pros: None.

Cons: We had booked a car with the third party liability insurance. We didn’t book full coverage as our own insurance is already covering us in this manner. When we arrived to the car rental we were asked for a credit card deposit for 24.500 MXN. When we used our credit card to leave this deposit the employee at Mex said that the deposit “payment” didn’t go through. We tried a couple of times, but with no luck. We called our bank and they ensured us that there are no limits

Cons: Took way to long to replace our first car that had mechanical issue

Pros: Absolutely nothing. Possibly the worst company I have ever done business with.

Cons: Total scam. I booked through Discover Cars for a great deal and then ended paying $200 to pick up the car. They told me there was another required insurance that was not ever mentioned in the booking and also charged me for the cost of car rental even though I paid it to Discover Cars. The price should be cut and dry and they totally ripped me off

Cons: Mex were find it was discover cars that I was disappointed in.

Pros: The front desk man that we filled out all the paperwork with was very gracious and understanding when we were having trouble with insurance matters. The discover cars coverage was not accepted at Mex rent a car and so we were very confused about what coverage we needed from Mex and about additional charges upon arrival. Note that if you are not a Mexican insured driver the cost of your rental increases 7x because you have to buy the liability insurance coverage which is not offered by discover.

Cons: First car provided broke down not long after we collected, why are they not checked?!? Roadside assistance very basic and the person sent had no tools other than using his own battery. When calling each time the person on the end of the phone would start using whatsapp instead and hang up with no warning. There was a long time between messages and, while we were broken down, had to move around outside the car to ensure signal. Had to call for updates as nobody was proactive in contacting us.

Pros: Nothing

Cons: When I broke down they put the phone down on me

Pros: Friendly easy pick up and drop off

Cons: Added on insurance costs at rental desk

Pros: They had a car ready for me

Cons: Car was dented up and not very clean. Also third party liability insurance scam.

Pros: Nothing

Cons: So many hidden charges! I would never use this company again…

Pros: Good car, easy to give back.

Cons: 600$ extra fee and cheaper car than reserved because of a 12 month before rule for credit card.

Pros: nothing

Cons: the rental company tried to sell me additional insurance telling me it was mandatory. the car was dirty

Pros: I dont like them !

Cons: According to information from agent - my car was given to someone else because I arrived to office 3 hours late (plane issue)…. So…. Only car they have at the moment was 1000 USD more expensive and off course I need to take it…. And at the end - they charge me 863 MXN from blocade they did on my credit card without any info what is this payment reason…. Worst rental company ever !!!!!

Cons: I booked a car including CWD/LDW insurance + I paid for Full Insurance but it will not enough!!! I had to pay additional insurance cost 500€ for " Third party Liability" It was a really BAD JOKE. Be careful about this, it is mandatory!!!

Pros: Very bad experience

Pros: Everything finished swiftly apart from the time spent waiting to pick us up. We waited at the airport around 50 minutes.

Cons: They did not accept discover cars insurance which i paid, so i had to pay them extra insurance

Pros: The drop off was efficient.

Cons: Increase the rate, different car, Increase insurance rate. Apparently, the insurance that you buy at Discovery is the worst so MexCar sells you theirs.

Cons: When I arrived in Cancun, I was told Discover Cars paid a deposit with what you charged to my credit card, but that did not guarantee me with a car so they had no vehicle for me. In checking with other rental car companies at the airport, I would have to pay $800-$1300 USD for the 6 days. That being too costly, I had to pay $125USD each way, from and to the airport. Not pleases at all and requesting full refund of my deposit or I will be reporting this company and putting bad reviews online.

Pros: representative easy to find at the airport and easy shuttle ride to the rental center.

Cons: I know about the mandatory liability insurance for care rental in Mexico. When booking, MEX website had unclear info. and tricked me to buy two insurances that sounded like the right ones. When picking up the car, the agent told me what I had was not enough and asked for additional $430 for the "real" mandatory insurance. When asking for more clarification, he replied "what's there not to understand". I ended up leaving the place without a car and lost $65 deposit. BAD BAD service

Pros: Everything was mostly easy to do. The building and the facility was good.

Cons: They made me get insurance that was more money than the actual cost of the rental, they did not provide an actual policy for the insurance that apparently was mandatory. They also gave me the car with ZERO gas, I had to take an extra risky drive to find a gas station and then I had to deliver the car with obviously more gas than I received it with.

Pros: they were friendly but not very efficient. It took between 30-60 minutes per client, because most people ordered cars through third party companies like "discover cars", which mislead their clients

Pros: Dropping off was quick and easy.

Cons: Hidden insurance costs effectively doubling the rental rate. Slow service upon arrival.

Pros: nothing

Cons: Unethical-would not honor my voucher from Discover Cars

Pros: The car didn’t have any problem during the two weeks we had it. Pickup up and drop of at airport was fast.

Cons: Mandatory insurance that costs 3x the rental price. No other options. Long process to pickup the car.

Cons: Total scam. They wouldn’t rent the car to me unless I paid for “insurance“ which was $380 for only four days. Since I was essentially stranded with no other option, I had to pay it. Then when I returned the car, the paperwork I was given showed that the insurance was only $80, but that I was charged $300 for upgrading to a nicer vehicle, which I had never asked for and was never explain to me. I would never rent here again.

Pros: MEXcar was easy to find and easy to return car.

Cons: They said Discover insurance was not acceptable. Had to pay again for MEXcar insurarce ($162.00) or no car. We spent 1.5 hours at the counter (BAD BAD BAD)

Pros: None

Cons: Dishonest, shady practices and lack communication with customers

Pros: They are always nice to deal with.

Pros: The staff was courteous and helpful.

Cons: The first vehicle had a headlight out. I returned it the same day. Staff was courteous and helpful. The second vehicle did not have windshield wiper fluid. The cost of the vehicle was almost six times what the initial quote. So, no, I would not recommend either company.

Pros: The entire process took for ever. Bad experience. Ended up overpaying.

Cons: Bad experience. Ended up overpaying. Can’t use a different credit card which is silly.

Cons: Service not good, steal my money when the saw that i was stuck at airport

Pros: Terrible. They lied about car availability and forced us to take a wayyyyy more expensive but not nicer car.

Cons: Terrible. Rip off.

Pros: The car was as advertised.

Cons: Try hey said that the extra coverage I included would not matter as I was required to pay for additional coverage. The cost of the additional coverage was more than the total for the car and coverage purchased through Discoverycars. This doubled our entire rental cost which was infuriating as I’ve gone through the same company before without a third party and had a better rate.

Pros: Absolutely nothing! Renter beware.

Pros: The cars were good quality, good mileage for gas.

Cons: They SCAMMED me with unannounced insurance charges that I would have never otherwise have gone for.

Pros: The price was great and the return went smoothly.

Cons: Picking up the car took ages—they apparently have a system where you take a ticket and wait, which I did. But after an hour and a half my number still hadn’t come up. Turns out people were just going straight to the desks without waiting. Then after the paperwork was sorted, it was another 30 minutes waiting for the car, which was in bad shape and dirty. The trunk was useless—it had collapsed and they put some pieces of styrofoam to prop up the mat. Worst of all the gas tank was totally empty!!!

Pros: At pick up: nothing. The staff were terrible. At drop off: staff were kind and efficient. Car was in decent shape.

Cons: Staff charged us 3x the amount and tried to get even more money from us. Then they took us right to salesmen to be bombarded by tourist trap excursions. Then they made us wait 45min for our car even though it was just sitting right in front of us. Inside of the windshield was so dirty we had to clean it ourselves. Worst rental car experience we've ever had.

Pros: Nothing

Cons: They run a scam operation - when you arrive, they tell you your car is not ready, only more expensive cars are ready, and essentially pressure you into renting a much more expensive car to avoid waiting for hours at the airport. It happened to every one of the 4 people in our group who rented a car there.

Pros: The service was amazing at check in and drop off. Keterin was the agent that assisted us during check in, and she explained all charges and details very clearly. She was so friendly!

Cons: The car had a couple warnings that went off. Low tire pressure, and something about oil pressure. We were shown the 'reset' button during check in, before taking the car. The vehicle had no issues during our week stay, but it was a little alarming.

Pros: Pretty standard rental place, had bilingual representatives.

Cons: I had to repay for the entire rental once I arrived. So much additional costs.

Pros: Efficient from terminal to rental location. Same for return

Cons: The insurance recommended and required is very vague. I was under the understanding that if I bought the insurance on Discover site, I would not be required to buy anything at the counter. The made me get Civil Liability insurance at the counter for around $100!! Unreal. I bought discover cars insurance. I have insurance thru my credit card, which I provided Mex. Total bait and switch scam!!

Pros: New facility. Open all hours. Clean nad efficient.

Pros: Nothing

Cons: We had full coverage insurance and had to pay for more.

Pros: Good value. Car in good condition. Quick drop off

Cons: The whole thing about fully comprehensive insurance in Mexico is a mess, and here it was the same. Agent convinced my to buy your insurance, but didn't tell me anything about how it was a refund policy. It was then very hard work to convince Mex cars that I didn't need their fully comprehensive insurance AS WELL. Very stressful. You need to improve communication to customers and your hire providers.

Pros: Terrible, feel it was a SCAM.

Cons: Read above.

Cons: The rhird party "insurance" i found out is like a scam.

Cons: Unexpected fees

Cons: Tried to force extra insurance, didn’t have correct reservation

Pros: Easy to find. Large waiting area.

Cons: Agent made falls claims about a hold on my credit card at 10,000 USD because I purchased my insurance through discovercars.com. I know the amount is $2,500 as a hold because I rent cars in Mexico and insure my own vehicle when going to Tijuana. They gave me the car with the Petrol on empty. The Fuel light was flashing and I had to find a station very quickly to not run out. Was told to return the car empty. This is almost impossible and I returned it half full without reimbursment.

Pros: it was easy fast and convient

Cons: they were not good at expalinging the details also they gave a car that had major issue with the door lock.

Pros: Nothing - worst car rental experience I’ve ever had. From The moment we started dealing with Mex Car Rental it was very poor

Cons: Everything - the customer service, benign over charged, the car came empty with fuel, tyres were flat, had to put windscreen wiper liquid and pump up tyres, the car was filthy and stank. We waited 30 mins on arrival at the airport for a Mex car agent, then at check in wr were there for 4 hours trying to resolve and issue of which Med Car agents were useless. The person who gave us our car couldn’t speak a word of English of which we waited for 30 mins for the car. Shocking service

Pros: Bad service, bad people. I am in contact with my lawyer. I travel all around the world and I've never been in touch with such bad guys.

Cons: Everything. They made things up and stole our money.

Cons: The amount of time it took to get to the rental location and the time it took to finally get on the road... It took well over an hour. Dropping it off, however, was much better.

Pros: The fact that I had to repurchase car insurance again since what was offered on line was not honored is such a huge discrepancy

Cons: At drop off of rental. Only one cashier was assisting a very long line.

Pros: Nothing.

Cons: We never got a car, but you guys took my money.

Pros: Efficient and quick

Cons: Car wasn’t clean

Pros: Nothing

Cons: The lady at the desk was helpful and corteous. However I’m very disappointed with discover cars service. Once I got to the counter, it turned out I need to buy a insurance that double the price I had budget it for it. Also the insurance sold, is not even good for anything, such a scam

Pros: That i got a car.

Cons: the service, i understand it's a stressful environment but when travelling for 16 hours could be a bit more understanding.

Cons: Valor de seguro para terceiros obrigatório, segundo a MEX, não estava no valor que fechei pela internet com a discovercars

Cons: Customer service ok. At the end they try to make me to pay for tire which has a bubble on the side from the begining.

Cons: Me obligaron a pagar un alto precio por seguro el cual no quería y sin el no me rentaban el coche

Pros: it was fairly seamless to pick up

Cons: insurance wasn't included and the car had an issue with the breaks the whole trip

Pros: Nothing

Cons: Nothing

Pros: Staff was polite during the whole process

Cons: The rental process took a little long and there was no clear instructions on the shuttle bus. Rep at the arrival counter did not give accurate instructions and caused confusion.

Pros: Absolutely nothing

Cons: Everything

Pros: nothing

Cons: nothing

Pros: Will never rent from them

Cons: They forced me to get the car insurance when I told them I already had got the insurance . They money I had to pay them was money I needed for a tour … the unexpected expense ruined my trip

Pros: Nothing

Cons: Over charged me and force to take their insurance. Gave me a car with a flat tire and car is disgusting with stains everywhere

Cons: I waited an hour and a half to pick up my rental car. I made reservations 5 months ahead of time to make process faster. When I finally got to an agent, my process only took less than 10 minutes.

Cons: I was overcharged by the des agent for liability insurance that I already had. They also tried to imply the customer in front of me had scratched the car. Luckily the customer had pictures. I will never rent from them again.

Cons: Wouldn’t give us in writing the reason we needed to pay extra so we could claim back for the full coverage with discover cars

Pros: Cars worked well.

Cons: Charged me extra for gas even though it was on empty when I picked it up.

Pros: returning the car was straightforward and hassle free.

Cons: The staff was rude and said to me that I can to another rental company to rent a car. They gave me a car with no fuel, dirty from inside and full of scratches and dents on the outside. The car had terrible horsepower and they only had 2 cars to choose from which were terrible choices: Cavalier and MG5. I had never even heard of MG5 ever in my life. They made me pay $165 for insurance even though I had purchased full coverage from discover cars and declined my credit card's collision damage.

Pros: Nothing

Cons: Horrible customer service. Sales associates are scammer out to get every little penny out of you. Rates promised online are not honored at time of pick-up. Always “extra charges”. Spend a tittle more and use a more reputable car rental service (Hertz, Avis, Budget, etc).

Cons: To long to get the car, took to long to get my bank card clear

Cons: the agent was quoting us in US dollars, when i then confirmed a $6000 amount i asked “is this US $? and was treated like an idiot - “you’re in mexico now everything is in pesos”, despite them quoting us in us dollars themself. i’m not american, so US dollars mean nothing to me. the price was more than was agreed to on discover cars, the full coverage i chose didn’t count for anything so we had to pay additional for the CDW and the $5 a day charge per extra driver was ridiculous.

Pros: Absolutely nothing

Cons: I will try to not recommend this rental company to anyone

Pros: When we finally got to the main service agent, she was very helpful. Luckily, she recommended that we take videos and pictures of the car before leaving because we needed to prove that we did not do damage to the car.

Cons: The extreme amount of time that it took to rent the car and the lack of organization/help/understanding/trust of staff.

Pros: The car was clean and ready to go

Cons: Took a b bit longer than expected to get out of the airport and on to our final destination

Pros: Building was clean. Agents were friendly.

Cons: The drop-off location changed from the time we rented the car to the time we dropped it off (5 days) If Victor would bot have been in the street before we dropped off the car, we would have been lost and possibly have missed our flight. We should have e been contacted to let us know the drop-off location had changed. Victor jumped in a drove us there, We would not have found it otherwise. Give Victor a raise!

Pros: Worst service

Cons: Be honest and fair to your clients

Pros: nothing

Cons: everything, i have traveled many times to Mexico and alot of different countries and this by far is the worst

Pros: Nothing

Cons: Everything

Pros: Be careful about the hidden liability insurance they throw on you. Better to use ADO buses when traveling in Cancun. Will never rent a cab from MexCabs again

Pros: Nothing.

Cons: Paid for double insurance service was horrible. 20 to 30 minutes for shuttle to the airport, which is pretty difficult when you need to catch a flight.

Cons: Even with a reservation it took 2.5 hours for them to get the car ready. The reservation area was filled with local resort salesman.

Pros: The car was good. The full coverage I purchased turned out to be a good thing, as there was a bit of damage to the car when I returned it.

Cons: They rejected Discover’s “full coverage.”

Pros: Staff was friendly; car ran perfectly; price was good

Cons: Insurance rules are unnecessarily confusing; car did not have any windshield washer fluid

Pros: The employees were very kind.

Cons: It took over two hours from airport to driving away for us to pick up our rental car. We spent over an hour and a half waiting for our vehicle to be brought around.

Pros: Easy pick up and drop off, car ran well and cold AC.

Cons: Cost as described above, fuel tank just above 3/4 at pickup, charging 21 pesos to dollar when exchange rate was 17 to one.

Pros: Nothing at all

Cons: Nothing at all

Pros: Not much

Cons: Didn’t have the vehicle we rented. Charged us extra $1000 at counter for a Kia Sedona when we booked a Kia Sedona or similar

Pros: drop off was easy but the place was hard to find

Cons: very long wait

Pros: I being traveling around the world and I never receive such a poor condition car scratches all over the right light water on it the phone charger usb don’t work super important on this days for gps to change the phone every were I was asking to charge my phone.

Cons: Bc our flight was delayed the rental car I had reserved “was no longer available” I had to wait 2 hours to find and be shuttled to the actual office to pick up a completely different rental car that was three times what my original reservation was. Not only did I have to wait in line an additional 45 min to discover they didn’t have my rental a while the staff was just laughing at what felt like the people who were waiting. I hate this company and its lack of professionalism. scammers.

Cons: Por que dejan los tanques de nafta a medio llenar? Simplemente para que los clientes no puedan calcular con facilidad y dejar nafta de mas o bien pagar la penalidad.

Pros: The car uggly, dirty, all scratch

Cons: They inspect the car after the service for take people´s money. They stole their clients money.

Pros: There is nothin to like about the agency.

Cons: 1. Slow working agents and no customer focus. Very laid back approach. Had to wait for 1 hour 20 mins in line to get to an agent. 2. Not honoring the price. 3. After paying the amount still had to wait for 1 hour to pick the car. 4. Paid high price for an old car with 50K mileage and all scratches.

Cons: They take a lot of time manually booking each customer , long lines

Pros: The agent was nice

Cons: We waited an hour and a half for a car.

Pros: The shuttle to the car was fast.

Cons: After arriving it took 2 hrs to get the car. They didn't have the car we reserved so we got another Van. I am still waiting on a credit since when I prebooked the car for around 600.00 and as of now my charges are at 1168.68. I have no idea how or why it could be this much. Overall it was a horrible experience like nothing I have ever seen after renting 100s of car in the past all over the world.

Pros: Nice staff, very friendly, explained everything, bilingual, shuttle is fast and efficient. Return was really easy.

Cons: Cancun airport … , renting cars there takes forever. It is not a quick process to the and at the rental car facility, and you will be in line for a long time. Like 2 hours. ( it was a holiday week ) Car wasn’t totally clean, make sure you video and write down every scratch ding and chip.

Pros: Santos was amazing and attentive to our needs!!

Pros: I never got the car.m, when I was at the airport the company told me they were sold out.

Pros: Very little.

Cons: The wait was really long to get the car -- well over an hour. When we got there, we were told that, because our flight had been changed and we were more than two hours late, our car was no longer there and that we would need to pay for an upgrade. The upcharge was a 50% increase in the cost of the rental. Do not use.

Pros: The car worked ok

Cons: The two hour pickup time. The stupid time wasting paperwork. The inaccuracy of the insurance quote

Pros: The car was nice.

Cons: The insurance I paid for online was not valid, I was not issued a refund for that. The fuel cost for them to fill the gas tank for you was ridiculous. I’ve never been charged so high at any other car company.

Pros: They are scammers!

Pros: The supervisor was a nice lady

Cons: Made us wait more than 1 hour to get the car just because the lady at the counter was very mean also charged us with an insurance even tho I specifically told her I already had insurance. At the end of the trip they said we dommage a tire… this company shouldn’t be allowed to serve people

Cons: Extra fees applied and dropping the car off was just a shambles. Big line of cars waiting to be taken

Pros: You need more signage by the side of the road for Return Office

Cons: Took lots of time to rent car long lines and time waiting for the car to arrive

Pros: We d rent a mini van... and there was no more at the place of pick up. The staff give us the choice to take a smaller car or to wait a minivan from another place. They were very friendly and the service was good but the result is that we have to wait quite an hour to start our trip.

Cons: The car was dirty inside, breaks were good to be change, the raining ballet too. The most incovenient was the air conditionning that stops to work very often

Pros: It took about 2 hours to get a car. So slow service.

Cons: It charged so much for a compact car.

Pros: There is nothing good to say about Mex Rent a car! The day of the rental car return, at the counter we witnessed Mex a car rental representative, telling everyone who was returning something was damaged or unclean with the rental and were upcharging. When we returned our rental, they told us the rocker was damaged on our rental. We told them the car had damages to begin with and had video to prove. They looked at the video and agreed the rental was damaged prior to us receiving it.

Cons: I do not recommend Mex rent a car! The day of the rental car return, at the counter we witnessed Mex a car rental rep, telling everyone who was returning something was damaged or unclean with the rentals and were upcharging. When we returned our rental, they told us the rocker was damaged. We told them the car had damages to begin with and we had video to prove. So make sure to take a video when you pick up if by chance you choose this car rental. The customer reps were rude and disrespectful.

Pros: they spoke english

Cons: It took 2 hours from the time I arrived to leave their lot. And I was charged twice for insurance

Pros: They were fast when delivering the car back

Cons: They sent me to the wrong address to pick up the car.

Pros: Fast service

Cons: I was forced to buy Insurance even when I had insurance

Pros: Smooth ck out but I video taped before I left. Others not so much

Cons: Over charging extra insurance. Explanation of extra charges . attitude of person checking in. Length of line checking in. Lack of clear directions for drop off.

Cons: Even though I had purchased full coverage and had a credit card that includes collision damage waiver, I was forced to purchase an additional insurance with CDW — which more than doubled the rental price.

Pros: Efficient

Cons: Paid much more (taxes…)

Pros: Car rental from MEX Rent a car was a great value for money. I highly recommend it.

Cons: The requirements around insurance, specifically civil liability and collision damage were not clear, and it seemed like the agent at the desk was trying to sell us an insurance that was not needed by misleading us.

Pros: Not much

Cons: The fact that I was charge double when I dropped off the car,from the amount I was quoted when I picked up the car

Pros: Car was clean and functioned well

Cons: Extremely unclear terms regarding use of debit cards.

Cons: They charged me much more for the rental car. $250 more. They said the portion I had already paid was "for the dealer company, not the car". They told me I should have booked through them directly. At that point in our trip, I was over it and just paid the extra $ to get a car and get out of there. Which is what I think they probably bank on. Once you are at the rental counter they know they have you so they can tack on all sorts of extra "insurance charges". Not doing that again.

Pros: Very clean car, agent spoke English and Spanish.

Cons: Liability insurance is too expensive. Expect to pay more than twice what you rented the car. Do not need to get full coverage if your credit card covers collision and theft.

Pros: Car was brand new.

Cons: Time spent picking up the car and serching my reservation. Afterall, didnt find my reservation fee.

Pros: Car return was quick and easy.

Cons: Desk representative used scare tactics to push insurance. When presented documentation of insurance more scare tactics were used to intimidate purchasing insurance not needed. Contract completion was performed without copying or logging any insurance presented to them from me. Advice; speak with your insurance company before traveling. Also, did not receive vehicle requested while multiple were on sight, according to lot attendant. Might have got it if I had purchased. 🤔 Nah!😂

Cons: 2h pour récupérer la voiture. prix de la voiture qui triple sur place. Toutes les personnes devant nous ont également été arnaquees. Ne jamais faure confiance à cette société.

Pros: Car was in good condition and clean.

Cons: See above.

Pros: Gave me new car

Cons: wasnt a shuttle at airport to take me to office upon arrival. Waited in line 45 minutes , had to argue with Mex about the insurance I purchased with discover cars. Had to buy insurance from Mex or put down a large deposit. The insurance cost per day was more than the rental car per day

Cons: Clearly wanted us to pay more for the car on collection we just kept calm and refused to pay for additional insurance that was already included when we booked online. They insisted our cover was only 3rd party which was not accurate. Returning the car was very stressful just one person doing the inspections and about 25 cars waiting. Return bus to airport was only every 25 mins and after long wait to return the car we had to run to terminal 3 ( made our flight!)

Pros: drop off was easy

Cons: two and a half hours to pick up the car is unacceptable with no explanation as to when a car would be available. there must have been 15 - 20 customers waiting to check in. once the car was available the interior was damp and the windscreen smeared from it being cleaned. Will never use Mex Car Rental again

Pros: It was easy to drop off the car.

Cons: According to Mex Rent A Car, by using Discover Cars I was not covered by the CDW insurance normally offered to Mex Rent a Car customers. According to their website "All of our rates within Mexico includes third party liability up to $750,000.00 MXN (RLP) and coverage for the vehicle rented in case of an accident or total theft, with a 10% deductible (CDW)." However, use of Discover Cars invalidated this, costing me an additional USD 28 per day!

Cons: I had my own insurance and they forced me to take their insurance which was exorbitantly high. I will no longer book with bad car rental agencies that hide their costs. I have rented for years and always opt out of the car rental insurance with no problem. They are scammers and find any way to make extra money.

Cons: We were asked to buy insurance we really didn’t need.

Pros: Nothing

Cons: The company had lots of hidden fees that were supposed to be included. Service time to pick up the car took almost an hour. The car was full of ants

Pros: Easy drop off of the car

Cons: Expensive third party insurance charged on the spot at pickup. Long wait to pick up the car

Pros: Nothing. Absolutely terrible

Cons: 1. The car was not available. Only another car for almost double the price. 2. When all paperwork was done we had to wait 1.5 hour for the car. 3. The drop off location was different which was nog communicated. 4. There was suddenly a clean fee of 600 mex.

Pros: easy drop off

Cons: paid extra $160 for liability insurance

Pros: Nothing

Cons: They charged the same amount for third party insurance Co

Pros: The lady when we picked up our car was very helpful and explained why we’re having the problem we did as well as gave us advice on driving in Mexico.

Cons: The service upon drop off was mediocre at best - we had to find a guy and call him over to check us out rather than him coming to us. And there was supposed to be shuttle service. There was not and a lot of people were stuck waiting for one to never come. Probably missed flights because we almost did and they had earlier flights than us. But luckily we were able to hail a taxi and make it. Others probably weren’t so fortunate.

Pros: For us, free upgrade of the car at midnight (no availability for rented category)

Cons: -staff is not friendly -long discussions needed to decline their insurance package -they tried to scam and rip us off with their insurance package -tricks with the credit card machine so it wouldn’t work for our and we should have taken their package.

Cons: I was told I needed additional insurance even though I purchased full coverage through Discover Cars.

Pros: The drop off was quick. The personnel was generally nice.

Cons: Unwillingness to resolve issue to our satisfaction. It would have been no extra cost to the car rental but we had to pay 240 dollars extra!

Pros: Terrible

Cons: They made up a fee onsite

Pros: Nothing

Cons: They screwed me

Pros: Online availability. A variety of vehicles.

Cons: The vehicle was dirty when we received it. It took almost two hours to get the car. The company said that they work from 5 in the morning and we waited until 6.5 for them to open the office to return the vehicle.

Pros: Friendly and efficient staff

Cons: Airport signs are too low and hard to see when you are returning rental cars. Other cars block sign visibility until it is too late to see and change lanes for reaching the destination.

Pros: Mex car rental in Tulum provided good service and better car.

Cons: Car smelled bad and in very bad condition. They had nothing else to offer us. A tire was leaking air. Added air twice in 2 days. Exchanged car at Mex car rental Tulum

Pros: Very good experience even though I was slightly scared as for the reviews. The pick up was easy and done almost an hour prior or scheduled pick up. There was extra charge for third person liability but I kind of counted that it would be that way and therfore it was fine and I was prepared for it. Overall really good experience.

Cons: When we collected the car we noticed the “flat tyre” light was on the dash & asked the staff member about it. They said it was fixed but the light remained. We took him at his word but after driving for a while the car was pulling & breaking was not very responsive. We stopped at a garage & got someone to check the tyres. 3 were dangerously low & 1 was dangerously over inflated, making the car very unstable. Not what I would expect from a good company.

Pros: Car was very nice.

Cons: They took a lot of time to complete the formalities during pickup.

Pros: Friendly agents

Cons: Super long wait to get car, unclear instructions, pricing that felt decieving.

Pros: Staff are friendly and efficient.

Cons: They provided a car far bigger than the one I requested. I spent twice as much in petrol.

Pros: Car was clean and staff was helpful

Cons: Not enough staff almost a 2 hour wait in line and 45 minute wait for the car.

Pros: prices

Cons: couldn't find the return, we drove in circles. Rental car agent wasnt around for 15 minutes when we arrived. Maybe also mention which gas stations are reputable and known for not scamming tourists.

Pros: Nothing. The whole place is scam. They they did not honor my reservation and only would offer me a car that was 10 times more expense. The car was dirty a missing a mat in the back.

Cons: Staff made comments in Spanish thinking I couldn't understand. Laughed and mocked me when I asked why I had to "agree" to contract change for a more expensive car if they didnt even honor my reservation. very unprofessional. Never ever will rent from Mex or use discovercars again.

Pros: The car, though an aging standard-shift with poor acceleration, otherwise handled well.

Cons: Dishonesty and greed: a driver's license I've had for 47 years was not accepted because it was renewed less than 12 months ago (a normal process every 5 years); but it WAS accepted if I took this other full insurance policy at twice the cost! They would not take the deposit paid when booking on line into account, because it's taken by DiscoverCars! An aging standard-shift car with poor acceleration. Strangely, stopped/extorted twice by police on the way to return the car at the appointed time

Pros: Despite being a few hours late to drop off the car, they graciously waived all late fees and did not charge us for an extra day. It was a great ending to a long day of travel.

Pros: We got ripped off the car was double what was on the website on pickup We waited 3.5hrs for a car that only had a quarter of a tank of fuel and was filthy

Pros: Good car

Cons: Took 1 hour dropping of car and waiting for the shuttle. Almost missed my flight

Cons: The car was decrepit and old. Was full of dents and unmatching tire rims. Never have I rented a car that looked like this.

Pros: Car was in excellent shape and very clean. Service at pick up and delivery was good.

Cons: They forgot to include the car seats for the children and I had to go back for them. Exchange rate was unfair.

Pros: I did not . they are thieves

Cons: the make you pay a lot more money than originally agreed upon.

Pros: At least we got the car that we booked (vw polo) and when we brought back the car the process was fast.

Cons: We waited over 2h to get the car even with reservation and we had to discuss a long time about insurance and the fact that Mex Rent would not provide a car if you do not buy an additional coverage from an insurance in Mexico even if you already got full coverage with discovercars. So we paid a lot more than we should and are absolutely not happy with the overall experience.

Pros: MEx Rent-A-Car is a complete scam. The couple beside me also had a reservation that was no longer was valid and also had to pay a significant amount more. They write the amount on a piece of paper so that other guests can’t hear.

Cons: It was a nightmare and I cried at the desk but had to pay because we had an hour drive to Tulum and it was dark. I ended up taking the car for only three days at double the price. When I was supposed to have it for six days. When I called customer service I was hung up on twice.

Pros: Associates very friendly and helpful

Cons: Additional fees charged at rental pick up - read ALL fine print!!!

Cons: The final amount everywhere was in dollars but on the day of rental they said it was based on a coversion they used as reference which was 1usd = 22.5Pesos which is absolutely absurd (since they advertised way lower prices in USD which is why I selected MEX in first place). Then they charged me on pesos and the the USD amount came to be about a $100 more.

Pros: Nothing

Cons: They are totally unprofessional. I just don't have a word to even describe. It would be helpful to add some guidelines on how to handle bad rental car companies at certain international destinations, like we had some bad experience with Mex Rent a car at Cancun airport. They refused to accept the full coverage that we purchased via DiscoverCars. There was no supervisor, and they forced us into buying multiple options on their own, ignoring the full coverage.