Cancun Airport (CUN), Cancun, Mexico
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Driver's country of residence is United States of America (USA) and age is 30-65
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MEX RENT A CAR at Cancun Airport

Carretera Cancun Chetumal Km 22. 77565
0052 3 341 708 243/ 0052 3 346 242 114
Mex Rent a Car has a sizeable fleet of cars at Cancun Airport. Vehicles of different types are available, from mini and economy to full-size, premium, and luxury. Cancun Airport is the second-busiest airport in Mexico and the fourth-busiest in Latin America. The airport has four terminals.
Pick-up instructions
After collecting your luggage, please proceed to the car rental area where you will find the Mex Rent A Car booth. A uniformed Mex Rent A Car agent will arrange the shuttle to pick you up and drive you to our main office to collect your vehicle. Shuttles are blue with the Mex Rent A Car logo. You can also call 0052 3 346 242 114 for additional pick up instructions.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Nissan X-Trail
June 10, 2024

Pros: simple process, no hard upselling, friendly staff.

United States of America (USA)
Volkswagen Polo
June 8, 2024

Cons: The fuel was 3/8 upon pickup.

France
Chevrolet Onix
May 16, 2024

Pros: After reading all the negative reviews, I was really worried but actually everything went smoothly. I declined their insurance (they weren't pushy), used my credit card for the deposit and then everything went smoothly. The car was not in excellent condition but considering how cheap the total price has been I can't complain (less than 11 euros/day). No problems at check-in and check-out.

Cons: Make sure to read the details and conditions of your contract very well. In my reservation, CDW, TPL and RPL were included so I could refuse their assurances and pay the deposit. Make sure you have a CREDIT card. Take photos and videos of the entire car just in case. I stressed out a lot for nothing as everything turned out to be ok.

Switzerland
Nissan X-Trail
May 13, 2024

Cons: insurance fees

Italy
Nissan X-Trail
May 5, 2024

Pros: at pickup they said the tank was half full when in fact it was not. at drop off they charged extortionate fuel charge. scammers.

United Kingdom
Nissan X-Trail
May 5, 2024

Cons: Additional insurance fee’s which made total cost almost double, also fuel charge unreasonable

United Kingdom
MG 5
May 2, 2024

Pros: It was crap

Cons: Everything about it

Ecuador
Nissan Sentra
April 27, 2024

Cons: They forced us to take the insurance with them of 43 dollars per day while we allready payed for full insurance through discover cars. We didn’t know we had to present a credit card with 5000 dollars of deposit (for European people it is not so common to have a credit card of more than 5000 dollars). So we could not do that. Nowhere in the papers it said that. So this added up another 430 dollars on top of the price we already payed for the car in advance.

United States of America (USA)
MG 5
April 15, 2024

Pros: Veronica the agent was excellent, proficient and professional in her service. Gave us a wonderful car. Thanks you

Cons: Just don’t like the slaws pitch to sell oversell car insurance, when you have basic and to.d them twice you decline .

United Kingdom
Nissan X-Trail
April 5, 2024

Pros: Nothing it’s terrible

Cons: They are scammers

New Zealand
Volkswagen Polo
April 1, 2024

Pros: Car was overall alright condition

Cons: Will charge extras for tax and “mandatory insurance” despite us already having insurance from the booking website discovery cars. Thai extra insurance was charged at $290 USD for a 5 day rental car. I would suggest not booking with mex car at all, but if you have to, get the insurance policy there.

Canada
Volkswagen Polo
March 27, 2024

Cons: They forced us to pay for 3rd party insurance which was about $20 a day and it is optional. In our rental agreement was mentioned it includes 3rd party insurance but they did not accept and told us if we do not get that insurance we cannot pick up the car

United States of America (USA)
Volkswagen Polo
March 19, 2024

Pros: Nothing

Cons: The reservation was not honored

United States of America (USA)
Volkswagen Polo
March 17, 2024

Pros: All

Cons: You need to check condition of car little better. I had some problem with transmission.

United States of America (USA)
Kia Rio
March 14, 2024

Pros: car made it back at the end of our vacation

Cons: bait and switch

Latvia
Volkswagen Polo
March 11, 2024

Pros: Nothing - scamers

Cons: SCAMERS! additional cost +299 eur!

Slovenia
MG 5
March 10, 2024

Cons: They force you to buy additional insurance

United States of America (USA)
Volkswagen Polo
March 9, 2024

Pros: They were organized.

Cons: I was under the impression that booking with Discovercars.com was a one-stop-shop deal. I didn't worry about the rental again until we got to the desk to get the car, at which point we were informed that we had to purchase additional insurance or we would not be able to rent the car. We spent an extra couple of hundred dollars, but we needed the car to get to our destination since it was late at night. I would look up other rental companies in the future, although I wonder if this is standard.

United States of America (USA)
Kia Forte
March 7, 2024

Pros: High demand- took 1 hour to see an attendant due to the line. But once it we did they were very efficient. They were very helpful and professional.

Cons: The cost kept going up- hidden fees. Same price I would have paid for hertz suv packages after insurances.

Canada
Kia Rio
March 7, 2024

Pros: Nothing

Cons: They advise a cheap rental price but they force you to pay for their third party insurance wich is 3 times more expensive then the actual car rental and they tell you the price in US then they switch in pesos when it's time to pay with an horrible exchange rate so it ends up being 4 times more expensive then what it was supposed. Huge scam! Also, the car was pretty old and in not So good shape, many scatches and the breaks were not very responsive. Never again.

Canada
Kia Rio
March 5, 2024

Pros: Car was nice. Return was quick though staffer pulled on a slightly loose mirror cover and popped it off while trying to say we broke it. Gave up after we showed them picture taken on initial pick-up.

Cons: Agent took a long time to give in and acknowledge that my printed M/C policy identifying CDW coverage was valid. Was trying to insist I purchase from them. Not obvious on website 3rd Person Liability is legally required when they know it is necessary. Surprise you while hostage at counter so you have to buy from them rather than prearrange from home.

United Kingdom
MG 5
March 3, 2024

Pros: Very little if anything

Cons: Hidden charges when picking up the car resulting in the rental increasing from £120 to £550 which I completely unacceptable and an old car wich had 60,000 km on, engine in bad condition and dirty inside

United States of America (USA)
Volkswagen Polo
March 2, 2024

Pros: The car I booked online on discovercar.com wasn’t available when I got to the rental booth. I had to rent one on the spot, which was much more expensive than planned and not as good a car I had reserved

Estonia
Volkswagen Polo
March 1, 2024

Pros: Good price

Cons: I was still asked to take some insurance, that was mandatory and my full coverage from my broker didn’t include that. The total cost of this insurance would have almost doubled the total price of my rent. There was no info about it beforehand. If it is mandatory why not to include it in rental price? Anyways after putting my foot down and I said that I didn’t have that information and it says that I don’t need to take anything, then they finally offered an option to take deposit.

United States of America (USA)
Volkswagen Polo
February 29, 2024

Pros: They had someone who spoke English when returning not picking up. I speak enough spanish but not to get into details of the contract. Especially the additionally $400 it costed that I wasn't expecting.

Cons: We recieved a car with a slow leak in the tire. Had to fill the tire up twice a day and finally switched to the spare tire. luckily it was a full spare and it got us through our vacation. Definitely added some stress driving. Based on Discoved Cars, we only had to pay $126 when we picked the car up. THIS WAS FAR FROM THE CASE. I was charged $527 which was very misleading and would have chosen a National Car which I am more familiar with and know how the fees work (would have saved over $200)

United States of America (USA)
MG 5
February 26, 2024

Pros: Convenient desk and van ride.

Cons: Insurance rates seemed completely fabricated. The agent quoted an exorbitant rate and when I complained, she immediately reduced it to a merely high rate (over $500/wk) for an economy car! If she can adjust the rate on a whim, what is the actual rate and why aren't I being offered that?!

United Kingdom
Chevrolet Onix
February 26, 2024

Pros: NOTHING

Cons: DO NOT USE!!! SCAMMERS! …… I’m not usually one to write reviews but this company has ripped us right off on multiple occasions at the point of taking the car and then returning the vehicle. In the 1st instance - we booked the car rental when we were back home in England as it seemed a reasonable price. We took out additional insurance to cover the car for when we was in Mexico which cost us an additional £93 for the 2 weeks we was there which I thought was fair. When we arrived in Cancun we took

Mexico
Kia Rio
February 22, 2024

Pros: The facilities

Cons: Overall the whole experience was terrible.

United States of America (USA)
Volkswagen Polo
February 21, 2024

Cons: The price wa snot the final price we paid.

Denmark
Jeep Grand Cherokee
February 21, 2024

Cons: Were never informer abort the local tax in Mexico,and had to spend hundred of dollars extra😕

United States of America (USA)
MG 5
February 20, 2024

Pros: The actual people were all nice. The car served our needs well.

Cons: Picking up the car was very slow. Drop off procedures weren't clear. Hidden costs appeared upon pick up. The idea of returning a car with an empty tank is not customer-friendly.

Canada
MG 5
February 18, 2024

Pros: Easy drop-off, competitive pricing,

Cons: Long waiting time for pickup.

United States of America (USA)
Kia Forte
February 17, 2024

Pros: Office is clean and nice

Cons: They lured me in with a super low rate but then charged us a surprise 3rd party damage insurance that's mandatory and not included in the original rental rate. I understand that insurance is mandatory, but their rate is absurd ($310 for 3rd party damage insurance alone for 6 days) and was not disclosed as mandatory until the last minute when we had no other choice. I found this practice scammy and predatory and would not rent from them again.

Denmark
Nissan Kicks
February 15, 2024

Pros: No - absolutely not - price did not match final price - next time Avis, Hertz or Sixt - I do not trust your service

Cons: Nothing

Austria
Kia Forte
February 15, 2024

Pros: Easy to find your way to the rental place and friendliness of the airport staff and the shuttle driver were nice.

Cons: 2 people taking care of costumers and another 4-5 just sitting around made it a very slow process, also "unexpected fees and forcing me to purchase insurance because they would not accept mine added $200 to my trip.

Spain
MG 5
February 14, 2024

Cons: It was not client friendly and they did not want to give us the car unless we took a extra insurance what cost us 800 EURO

Slovakia
Kia Rio
February 14, 2024

Pros: Deposit at the desk was higher like we was expected.

Cons: Deposit at the desk was higher like we was expected. Than we have to paid other insurance (second) which was more expensive like rentcar with insurence.

Belgium
Volkswagen Polo
February 13, 2024

Pros: This company are scammers. They make you pay hundreds of euros for an insurance that you don’t need.

Cons: This company are scammers. They make you pay hundreds of euros for an insurance that you don’t need.

United States of America (USA)
Chevrolet Onix
February 11, 2024

Pros: Prompt & courteous, especially rental paperwork agent ALMA both at pick up & drop off. Very competent, friendly, courteous & helpful

United States of America (USA)
Kia Rio
February 7, 2024

Pros: Nothing, they refused to honor my booking and rate and scammed me into paying 400$ more.

Cons: Everything. Despite doing all the research, booking ahead of time to guarantee my rate and using a Credit Card with an Auto Rental Collision Damage Waiver implicit in its benefits, MEX RENT A CAR refused to rent me the car unless I paid $60 a day for it instead of the $13 a day, which I had originally booked it for. It was an absolute scam experience and i do not recommend going there to anyone ever again. Watch out.

United States of America (USA)
Chevrolet Onix
February 6, 2024

Pros: friendly

Cons: cost of the rental

United States of America (USA)
Volkswagen Polo
February 5, 2024

Pros: The car was clean.

Cons: Previously undisclosed charges upon arrival.

United States of America (USA)
Kia Rio
February 4, 2024

Pros: total scam company. told us our reservation was no longer available because we were late (due to our flight being cancelled) and told us the only option was to rent a different car at 6x the price of our reservation. then went out to the lot and saw more than half the lot was full of the exact car we had reserved. this was almost 10 pm.

Cons: scam company. totally taking advantage of foreign customers. lied about our reservation.

Canada
Kia Rio
February 2, 2024

Pros: Not much

Cons: Check in was a mess had to go through electronic sign in prior to speaking with an agent. Fuel gauge on pickup read 5/8 tank on return it read 3/4 and was still charged $460 Mx for fuel tried to dispute the charge but all of a sudden no one could speak English. Their is nothing good that I can say about this company. Discovery car rentals (online) is very deceptive will never use again. Better off not to prebook your car and just deal with a walk up to a any company except mec

United States of America (USA)
MG 5
February 2, 2024

Pros: Not much

Cons: pretty much everything

Denmark
Volkswagen Polo
January 29, 2024

Pros: None.

Cons: We had booked a car with the third party liability insurance. We didn’t book full coverage as our own insurance is already covering us in this manner. When we arrived to the car rental we were asked for a credit card deposit for 24.500 MXN. When we used our credit card to leave this deposit the employee at Mex said that the deposit “payment” didn’t go through. We tried a couple of times, but with no luck. We called our bank and they ensured us that there are no limits

United States of America (USA)
Kia Rio
January 27, 2024

Cons: Took way to long to replace our first car that had mechanical issue

United States of America (USA)
Kia Forte
January 22, 2024

Pros: Absolutely nothing. Possibly the worst company I have ever done business with.

Cons: Total scam. I booked through Discover Cars for a great deal and then ended paying $200 to pick up the car. They told me there was another required insurance that was not ever mentioned in the booking and also charged me for the cost of car rental even though I paid it to Discover Cars. The price should be cut and dry and they totally ripped me off

New Zealand
Kia Rio
January 22, 2024

Cons: Mex were find it was discover cars that I was disappointed in.

United States of America (USA)
MG 5
January 19, 2024

Pros: The front desk man that we filled out all the paperwork with was very gracious and understanding when we were having trouble with insurance matters. The discover cars coverage was not accepted at Mex rent a car and so we were very confused about what coverage we needed from Mex and about additional charges upon arrival. Note that if you are not a Mexican insured driver the cost of your rental increases 7x because you have to buy the liability insurance coverage which is not offered by discover.

United Kingdom
MG 5
January 18, 2024

Cons: First car provided broke down not long after we collected, why are they not checked?!? Roadside assistance very basic and the person sent had no tools other than using his own battery. When calling each time the person on the end of the phone would start using whatsapp instead and hang up with no warning. There was a long time between messages and, while we were broken down, had to move around outside the car to ensure signal. Had to call for updates as nobody was proactive in contacting us.

Spain
Volkswagen Polo
January 17, 2024

Pros: Nothing

Cons: When I broke down they put the phone down on me

United States of America (USA)
Chevrolet Onix
January 17, 2024

Pros: Friendly easy pick up and drop off

Cons: Added on insurance costs at rental desk

United States of America (USA)
Kia Rio
January 16, 2024

Pros: They had a car ready for me

Cons: Car was dented up and not very clean. Also third party liability insurance scam.

Czech Republic
Kia Rio
January 13, 2024

Pros: Nothing

Cons: So many hidden charges! I would never use this company again…

France
Nissan Kicks
January 11, 2024

Pros: Good car, easy to give back.

Cons: 600$ extra fee and cheaper car than reserved because of a 12 month before rule for credit card.

Italy
Volkswagen Polo
January 10, 2024

Pros: nothing

Cons: the rental company tried to sell me additional insurance telling me it was mandatory. the car was dirty

Poland
Nissan Kicks
January 10, 2024

Pros: I dont like them !

Cons: According to information from agent - my car was given to someone else because I arrived to office 3 hours late (plane issue)…. So…. Only car they have at the moment was 1000 USD more expensive and off course I need to take it…. And at the end - they charge me 863 MXN from blocade they did on my credit card without any info what is this payment reason…. Worst rental company ever !!!!!

Slovakia
Nissan X-Trail
January 8, 2024

Cons: I booked a car including CWD/LDW insurance + I paid for Full Insurance but it will not enough!!! I had to pay additional insurance cost 500€ for " Third party Liability" It was a really BAD JOKE. Be careful about this, it is mandatory!!!

Netherlands
Jeep Grand Cherokee
January 7, 2024

Pros: Very bad experience

Cyprus
Kia Soul
January 6, 2024

Pros: Everything finished swiftly apart from the time spent waiting to pick us up. We waited at the airport around 50 minutes.

Cons: They did not accept discover cars insurance which i paid, so i had to pay them extra insurance

United States of America (USA)
Kia Soul
January 5, 2024

Pros: The drop off was efficient.

Cons: Increase the rate, different car, Increase insurance rate. Apparently, the insurance that you buy at Discovery is the worst so MexCar sells you theirs.

Canada
MG 5
December 31, 2023

Cons: When I arrived in Cancun, I was told Discover Cars paid a deposit with what you charged to my credit card, but that did not guarantee me with a car so they had no vehicle for me. In checking with other rental car companies at the airport, I would have to pay $800-$1300 USD for the 6 days. That being too costly, I had to pay $125USD each way, from and to the airport. Not pleases at all and requesting full refund of my deposit or I will be reporting this company and putting bad reviews online.

United States of America (USA)
Kia Forte
December 28, 2023

Pros: representative easy to find at the airport and easy shuttle ride to the rental center.

Cons: I know about the mandatory liability insurance for care rental in Mexico. When booking, MEX website had unclear info. and tricked me to buy two insurances that sounded like the right ones. When picking up the car, the agent told me what I had was not enough and asked for additional $430 for the "real" mandatory insurance. When asking for more clarification, he replied "what's there not to understand". I ended up leaving the place without a car and lost $65 deposit. BAD BAD service

United States of America (USA)
Kia Soul
December 23, 2023

Pros: Everything was mostly easy to do. The building and the facility was good.

Cons: They made me get insurance that was more money than the actual cost of the rental, they did not provide an actual policy for the insurance that apparently was mandatory. They also gave me the car with ZERO gas, I had to take an extra risky drive to find a gas station and then I had to deliver the car with obviously more gas than I received it with.

Germany
MG 5
December 23, 2023

Pros: they were friendly but not very efficient. It took between 30-60 minutes per client, because most people ordered cars through third party companies like "discover cars", which mislead their clients

United States of America (USA)
Kia Rio
December 22, 2023

Pros: Dropping off was quick and easy.

Cons: Hidden insurance costs effectively doubling the rental rate. Slow service upon arrival.

United States of America (USA)
MG 5
December 20, 2023

Pros: nothing

Cons: Unethical-would not honor my voucher from Discover Cars

Canada
Volkswagen Polo
December 20, 2023

Pros: The car didn’t have any problem during the two weeks we had it. Pickup up and drop of at airport was fast.

Cons: Mandatory insurance that costs 3x the rental price. No other options. Long process to pickup the car.

United States of America (USA)
MG 5
December 17, 2023

Cons: Total scam. They wouldn’t rent the car to me unless I paid for “insurance“ which was $380 for only four days. Since I was essentially stranded with no other option, I had to pay it. Then when I returned the car, the paperwork I was given showed that the insurance was only $80, but that I was charged $300 for upgrading to a nicer vehicle, which I had never asked for and was never explain to me. I would never rent here again.

United States of America (USA)
MG 5
December 17, 2023

Pros: MEXcar was easy to find and easy to return car.

Cons: They said Discover insurance was not acceptable. Had to pay again for MEXcar insurarce ($162.00) or no car. We spent 1.5 hours at the counter (BAD BAD BAD)

United States of America (USA)
Nissan Sentra
December 17, 2023

Pros: None

Cons: Dishonest, shady practices and lack communication with customers

Canada
MG 5
December 16, 2023

Pros: They are always nice to deal with.

United States of America (USA)
Volkswagen Polo
December 16, 2023

Pros: The staff was courteous and helpful.

Cons: The first vehicle had a headlight out. I returned it the same day. Staff was courteous and helpful. The second vehicle did not have windshield wiper fluid. The cost of the vehicle was almost six times what the initial quote. So, no, I would not recommend either company.

Canada
Chevrolet Onix
December 15, 2023

Pros: The entire process took for ever. Bad experience. Ended up overpaying.

Cons: Bad experience. Ended up overpaying. Can’t use a different credit card which is silly.

Canada
Volkswagen Polo
December 12, 2023

Cons: Service not good, steal my money when the saw that i was stuck at airport

United States of America (USA)
Volkswagen Polo
December 11, 2023

Pros: Terrible. They lied about car availability and forced us to take a wayyyyy more expensive but not nicer car.

Cons: Terrible. Rip off.

United States of America (USA)
Kia Soul
December 11, 2023

Pros: The car was as advertised.

Cons: Try hey said that the extra coverage I included would not matter as I was required to pay for additional coverage. The cost of the additional coverage was more than the total for the car and coverage purchased through Discoverycars. This doubled our entire rental cost which was infuriating as I’ve gone through the same company before without a third party and had a better rate.

Canada
MG 5
December 8, 2023

Pros: Absolutely nothing! Renter beware.

Canada
Kia Forte
December 6, 2023

Pros: The cars were good quality, good mileage for gas.

Cons: They SCAMMED me with unannounced insurance charges that I would have never otherwise have gone for.

United States of America (USA)
Volkswagen Polo
December 3, 2023

Pros: The price was great and the return went smoothly.

Cons: Picking up the car took ages—they apparently have a system where you take a ticket and wait, which I did. But after an hour and a half my number still hadn’t come up. Turns out people were just going straight to the desks without waiting. Then after the paperwork was sorted, it was another 30 minutes waiting for the car, which was in bad shape and dirty. The trunk was useless—it had collapsed and they put some pieces of styrofoam to prop up the mat. Worst of all the gas tank was totally empty!!!

United States of America (USA)
Kia Forte
December 1, 2023

Pros: At pick up: nothing. The staff were terrible. At drop off: staff were kind and efficient. Car was in decent shape.

Cons: Staff charged us 3x the amount and tried to get even more money from us. Then they took us right to salesmen to be bombarded by tourist trap excursions. Then they made us wait 45min for our car even though it was just sitting right in front of us. Inside of the windshield was so dirty we had to clean it ourselves. Worst rental car experience we've ever had.

United States of America (USA)
Kia Forte
November 30, 2023

Pros: Nothing

Cons: They run a scam operation - when you arrive, they tell you your car is not ready, only more expensive cars are ready, and essentially pressure you into renting a much more expensive car to avoid waiting for hours at the airport. It happened to every one of the 4 people in our group who rented a car there.

United States of America (USA)
Jeep Grand Cherokee
November 18, 2023

Pros: The service was amazing at check in and drop off. Keterin was the agent that assisted us during check in, and she explained all charges and details very clearly. She was so friendly!

Cons: The car had a couple warnings that went off. Low tire pressure, and something about oil pressure. We were shown the 'reset' button during check in, before taking the car. The vehicle had no issues during our week stay, but it was a little alarming.

United States of America (USA)
Volkswagen Polo
November 17, 2023

Pros: Pretty standard rental place, had bilingual representatives.

Cons: I had to repay for the entire rental once I arrived. So much additional costs.

United States of America (USA)
Nissan Kicks
November 14, 2023

Pros: Efficient from terminal to rental location. Same for return

Cons: The insurance recommended and required is very vague. I was under the understanding that if I bought the insurance on Discover site, I would not be required to buy anything at the counter. The made me get Civil Liability insurance at the counter for around $100!! Unreal. I bought discover cars insurance. I have insurance thru my credit card, which I provided Mex. Total bait and switch scam!!

United States of America (USA)
Kia Forte
October 17, 2023

Pros: New facility. Open all hours. Clean nad efficient.

United States of America (USA)
Toyota Hiace
October 14, 2023

Pros: Nothing

Cons: We had full coverage insurance and had to pay for more.

United Kingdom
Chevrolet Onix
October 1, 2023

Pros: Good value. Car in good condition. Quick drop off

Cons: The whole thing about fully comprehensive insurance in Mexico is a mess, and here it was the same. Agent convinced my to buy your insurance, but didn't tell me anything about how it was a refund policy. It was then very hard work to convince Mex cars that I didn't need their fully comprehensive insurance AS WELL. Very stressful. You need to improve communication to customers and your hire providers.

Mexico
Kia Forte
September 16, 2023

Pros: Terrible, feel it was a SCAM.

Cons: Read above.

United States of America (USA)
Kia Forte
September 11, 2023

Cons: The rhird party "insurance" i found out is like a scam.

United States of America (USA)
Volkswagen Polo
September 9, 2023

Cons: Unexpected fees

United States of America (USA)
Volkswagen Polo
September 5, 2023

Cons: Tried to force extra insurance, didn’t have correct reservation

United States of America (USA)
Kia Forte
September 5, 2023

Pros: Easy to find. Large waiting area.

Cons: Agent made falls claims about a hold on my credit card at 10,000 USD because I purchased my insurance through discovercars.com. I know the amount is $2,500 as a hold because I rent cars in Mexico and insure my own vehicle when going to Tijuana. They gave me the car with the Petrol on empty. The Fuel light was flashing and I had to find a station very quickly to not run out. Was told to return the car empty. This is almost impossible and I returned it half full without reimbursment.

Canada
Chevrolet Onix
September 2, 2023

Pros: it was easy fast and convient

Cons: they were not good at expalinging the details also they gave a car that had major issue with the door lock.

South Africa
Kia Rio
August 29, 2023

Pros: Nothing - worst car rental experience I’ve ever had. From The moment we started dealing with Mex Car Rental it was very poor

Cons: Everything - the customer service, benign over charged, the car came empty with fuel, tyres were flat, had to put windscreen wiper liquid and pump up tyres, the car was filthy and stank. We waited 30 mins on arrival at the airport for a Mex car agent, then at check in wr were there for 4 hours trying to resolve and issue of which Med Car agents were useless. The person who gave us our car couldn’t speak a word of English of which we waited for 30 mins for the car. Shocking service

Italy
Kia Forte
August 25, 2023

Pros: Bad service, bad people. I am in contact with my lawyer. I travel all around the world and I've never been in touch with such bad guys.

Cons: Everything. They made things up and stole our money.

United States of America (USA)
Volkswagen Polo
August 24, 2023

Cons: The amount of time it took to get to the rental location and the time it took to finally get on the road... It took well over an hour. Dropping it off, however, was much better.

United States of America (USA)
Nissan Kicks
August 22, 2023

Pros: The fact that I had to repurchase car insurance again since what was offered on line was not honored is such a huge discrepancy

Cons: At drop off of rental. Only one cashier was assisting a very long line.

Mexico
Chevrolet Onix
August 14, 2023

Pros: Nothing.

Cons: We never got a car, but you guys took my money.

Ireland
Kia Rio
August 10, 2023

Pros: Efficient and quick

Cons: Car wasn’t clean

Canada
Kia Rio
August 9, 2023

Pros: Nothing

Cons: The lady at the desk was helpful and corteous. However I’m very disappointed with discover cars service. Once I got to the counter, it turned out I need to buy a insurance that double the price I had budget it for it. Also the insurance sold, is not even good for anything, such a scam

United Kingdom
Nissan Kicks
August 8, 2023

Pros: That i got a car.

Cons: the service, i understand it's a stressful environment but when travelling for 16 hours could be a bit more understanding.

Brazil
Volkswagen Polo
August 6, 2023

Cons: Valor de seguro para terceiros obrigatório, segundo a MEX, não estava no valor que fechei pela internet com a discovercars

United Kingdom
Kia Forte
August 2, 2023

Cons: Customer service ok. At the end they try to make me to pay for tire which has a bubble on the side from the begining.

Mexico
Kia Forte
July 25, 2023

Cons: Me obligaron a pagar un alto precio por seguro el cual no quería y sin el no me rentaban el coche

United States of America (USA)
Volkswagen Polo
July 17, 2023

Pros: it was fairly seamless to pick up

Cons: insurance wasn't included and the car had an issue with the breaks the whole trip

United States of America (USA)
Kia Rio
July 16, 2023

Pros: Nothing

Cons: Nothing

United States of America (USA)
Volkswagen Polo
July 14, 2023

Pros: Staff was polite during the whole process

Cons: The rental process took a little long and there was no clear instructions on the shuttle bus. Rep at the arrival counter did not give accurate instructions and caused confusion.

United States of America (USA)
Nissan Kicks
July 6, 2023

Pros: Absolutely nothing

Cons: Everything

United States of America (USA)
Kia Forte
June 30, 2023

Pros: nothing

Cons: nothing

United States of America (USA)
Chevrolet Onix
June 22, 2023

Pros: Will never rent from them

Cons: They forced me to get the car insurance when I told them I already had got the insurance . They money I had to pay them was money I needed for a tour … the unexpected expense ruined my trip

Canada
Kia Sedona
June 21, 2023

Pros: Nothing

Cons: Over charged me and force to take their insurance. Gave me a car with a flat tire and car is disgusting with stains everywhere

United States of America (USA)
Toyota Hiace
June 20, 2023

Cons: I waited an hour and a half to pick up my rental car. I made reservations 5 months ahead of time to make process faster. When I finally got to an agent, my process only took less than 10 minutes.

United States of America (USA)
Nissan X-Trail
June 12, 2023

Cons: I was overcharged by the des agent for liability insurance that I already had. They also tried to imply the customer in front of me had scratched the car. Luckily the customer had pictures. I will never rent from them again.

United Kingdom
Kia Forte
June 10, 2023

Cons: Wouldn’t give us in writing the reason we needed to pay extra so we could claim back for the full coverage with discover cars

United States of America (USA)
Kia Sedona
June 6, 2023

Pros: Cars worked well.

Cons: Charged me extra for gas even though it was on empty when I picked it up.

United States of America (USA)
Kia Forte
June 5, 2023

Pros: returning the car was straightforward and hassle free.

Cons: The staff was rude and said to me that I can to another rental company to rent a car. They gave me a car with no fuel, dirty from inside and full of scratches and dents on the outside. The car had terrible horsepower and they only had 2 cars to choose from which were terrible choices: Cavalier and MG5. I had never even heard of MG5 ever in my life. They made me pay $165 for insurance even though I had purchased full coverage from discover cars and declined my credit card's collision damage.

United States of America (USA)
Toyota Hiace
June 4, 2023

Pros: Nothing

Cons: Horrible customer service. Sales associates are scammer out to get every little penny out of you. Rates promised online are not honored at time of pick-up. Always “extra charges”. Spend a tittle more and use a more reputable car rental service (Hertz, Avis, Budget, etc).

United States of America (USA)
Volkswagen Polo
June 3, 2023

Cons: To long to get the car, took to long to get my bank card clear

Canada
Nissan Kicks
May 28, 2023

Cons: the agent was quoting us in US dollars, when i then confirmed a $6000 amount i asked “is this US $? and was treated like an idiot - “you’re in mexico now everything is in pesos”, despite them quoting us in us dollars themself. i’m not american, so US dollars mean nothing to me. the price was more than was agreed to on discover cars, the full coverage i chose didn’t count for anything so we had to pay additional for the CDW and the $5 a day charge per extra driver was ridiculous.

Canada
Kia Rio
May 27, 2023

Pros: Absolutely nothing

Cons: I will try to not recommend this rental company to anyone

United States of America (USA)
Kia Sedona
May 24, 2023

Pros: When we finally got to the main service agent, she was very helpful. Luckily, she recommended that we take videos and pictures of the car before leaving because we needed to prove that we did not do damage to the car.

Cons: The extreme amount of time that it took to rent the car and the lack of organization/help/understanding/trust of staff.

United States of America (USA)
Chevrolet Onix
May 21, 2023

Pros: The car was clean and ready to go

Cons: Took a b bit longer than expected to get out of the airport and on to our final destination

United States of America (USA)
Nissan Kicks
May 17, 2023

Pros: Building was clean. Agents were friendly.

Cons: The drop-off location changed from the time we rented the car to the time we dropped it off (5 days) If Victor would bot have been in the street before we dropped off the car, we would have been lost and possibly have missed our flight. We should have e been contacted to let us know the drop-off location had changed. Victor jumped in a drove us there, We would not have found it otherwise. Give Victor a raise!

Canada
Nissan Kicks
May 12, 2023

Pros: Worst service

Cons: Be honest and fair to your clients

United States of America (USA)
Volkswagen Polo
May 7, 2023

Pros: nothing

Cons: everything, i have traveled many times to Mexico and alot of different countries and this by far is the worst

Canada
Volkswagen Polo
May 2, 2023

Pros: Nothing

Cons: Everything

United States of America (USA)
Chevrolet Onix
April 30, 2023

Pros: Be careful about the hidden liability insurance they throw on you. Better to use ADO buses when traveling in Cancun. Will never rent a cab from MexCabs again

United States of America (USA)
Chery Tiggo
April 30, 2023

Pros: Nothing.

Cons: Paid for double insurance service was horrible. 20 to 30 minutes for shuttle to the airport, which is pretty difficult when you need to catch a flight.

United States of America (USA)
Chevrolet Onix
April 29, 2023

Cons: Even with a reservation it took 2.5 hours for them to get the car ready. The reservation area was filled with local resort salesman.

United States of America (USA)
Kia Forte
April 28, 2023

Pros: The car was good. The full coverage I purchased turned out to be a good thing, as there was a bit of damage to the car when I returned it.

Cons: They rejected Discover’s “full coverage.”

United States of America (USA)
Volkswagen Polo
April 27, 2023

Pros: Staff was friendly; car ran perfectly; price was good

Cons: Insurance rules are unnecessarily confusing; car did not have any windshield washer fluid

United States of America (USA)
Toyota Hiace
April 26, 2023

Pros: The employees were very kind.

Cons: It took over two hours from airport to driving away for us to pick up our rental car. We spent over an hour and a half waiting for our vehicle to be brought around.

United States of America (USA)
Volkswagen Jetta
April 23, 2023

Pros: Easy pick up and drop off, car ran well and cold AC.

Cons: Cost as described above, fuel tank just above 3/4 at pickup, charging 21 pesos to dollar when exchange rate was 17 to one.

United States of America (USA)
Nissan Kicks
April 23, 2023

Pros: Nothing at all

Cons: Nothing at all

Canada
Kia Sedona
April 20, 2023

Pros: Not much

Cons: Didn’t have the vehicle we rented. Charged us extra $1000 at counter for a Kia Sedona when we booked a Kia Sedona or similar

United States of America (USA)
Kia Forte
April 19, 2023

Pros: drop off was easy but the place was hard to find

Cons: very long wait

United States of America (USA)
Volkswagen Polo
April 14, 2023

Pros: I being traveling around the world and I never receive such a poor condition car scratches all over the right light water on it the phone charger usb don’t work super important on this days for gps to change the phone every were I was asking to charge my phone.

United States of America (USA)
Volkswagen Polo
April 14, 2023

Cons: Bc our flight was delayed the rental car I had reserved “was no longer available” I had to wait 2 hours to find and be shuttled to the actual office to pick up a completely different rental car that was three times what my original reservation was. Not only did I have to wait in line an additional 45 min to discover they didn’t have my rental a while the staff was just laughing at what felt like the people who were waiting. I hate this company and its lack of professionalism. scammers.

United States of America (USA)
Volkswagen Polo
April 14, 2023

Cons: Por que dejan los tanques de nafta a medio llenar? Simplemente para que los clientes no puedan calcular con facilidad y dejar nafta de mas o bien pagar la penalidad.

Costa Rica
Volkswagen Polo
April 14, 2023

Pros: The car uggly, dirty, all scratch

Cons: They inspect the car after the service for take people´s money. They stole their clients money.

United States of America (USA)
Kia Forte
April 13, 2023

Pros: There is nothin to like about the agency.

Cons: 1. Slow working agents and no customer focus. Very laid back approach. Had to wait for 1 hour 20 mins in line to get to an agent. 2. Not honoring the price. 3. After paying the amount still had to wait for 1 hour to pick the car. 4. Paid high price for an old car with 50K mileage and all scratches.

Mexico
Nissan Kicks
April 13, 2023

Cons: They take a lot of time manually booking each customer , long lines

United States of America (USA)
Kia Soul
April 13, 2023

Pros: The agent was nice

Cons: We waited an hour and a half for a car.

United States of America (USA)
Kia Sedona
April 11, 2023

Pros: The shuttle to the car was fast.

Cons: After arriving it took 2 hrs to get the car. They didn't have the car we reserved so we got another Van. I am still waiting on a credit since when I prebooked the car for around 600.00 and as of now my charges are at 1168.68. I have no idea how or why it could be this much. Overall it was a horrible experience like nothing I have ever seen after renting 100s of car in the past all over the world.

United States of America (USA)
Chevrolet Suburban
April 10, 2023

Pros: Nice staff, very friendly, explained everything, bilingual, shuttle is fast and efficient. Return was really easy.

Cons: Cancun airport … , renting cars there takes forever. It is not a quick process to the and at the rental car facility, and you will be in line for a long time. Like 2 hours. ( it was a holiday week ) Car wasn’t totally clean, make sure you video and write down every scratch ding and chip.

United States of America (USA)
Kia Forte
April 9, 2023

Pros: Santos was amazing and attentive to our needs!!

United States of America (USA)
Kia Forte
April 9, 2023

Pros: I never got the car.m, when I was at the airport the company told me they were sold out.

United States of America (USA)
Volkswagen Polo
April 9, 2023

Pros: Very little.

Cons: The wait was really long to get the car -- well over an hour. When we got there, we were told that, because our flight had been changed and we were more than two hours late, our car was no longer there and that we would need to pay for an upgrade. The upcharge was a 50% increase in the cost of the rental. Do not use.

United States of America (USA)
Volkswagen Polo
April 5, 2023

Pros: The car worked ok

Cons: The two hour pickup time. The stupid time wasting paperwork. The inaccuracy of the insurance quote

United States of America (USA)
Nissan Kicks
April 3, 2023

Pros: The car was nice.

Cons: The insurance I paid for online was not valid, I was not issued a refund for that. The fuel cost for them to fill the gas tank for you was ridiculous. I’ve never been charged so high at any other car company.

Canada
VW Polo
April 1, 2023

Pros: They are scammers!

Canada
Kia Rio
March 29, 2023

Pros: The supervisor was a nice lady

Cons: Made us wait more than 1 hour to get the car just because the lady at the counter was very mean also charged us with an insurance even tho I specifically told her I already had insurance. At the end of the trip they said we dommage a tire… this company shouldn’t be allowed to serve people

United Kingdom
Kia Soul
March 27, 2023

Cons: Extra fees applied and dropping the car off was just a shambles. Big line of cars waiting to be taken

Canada
Kia Forte
March 27, 2023

Pros: You need more signage by the side of the road for Return Office

Cons: Took lots of time to rent car long lines and time waiting for the car to arrive

Belgium
Kia Sedona
March 27, 2023

Pros: We d rent a mini van... and there was no more at the place of pick up. The staff give us the choice to take a smaller car or to wait a minivan from another place. They were very friendly and the service was good but the result is that we have to wait quite an hour to start our trip.

Cons: The car was dirty inside, breaks were good to be change, the raining ballet too. The most incovenient was the air conditionning that stops to work very often

United States of America (USA)
Chevrolet Onix
March 23, 2023

Pros: It took about 2 hours to get a car. So slow service.

Cons: It charged so much for a compact car.

United States of America (USA)
Volkswagen Polo
March 22, 2023

Pros: There is nothing good to say about Mex Rent a car! The day of the rental car return, at the counter we witnessed Mex a car rental representative, telling everyone who was returning something was damaged or unclean with the rental and were upcharging. When we returned our rental, they told us the rocker was damaged on our rental. We told them the car had damages to begin with and had video to prove. They looked at the video and agreed the rental was damaged prior to us receiving it.

Cons: I do not recommend Mex rent a car! The day of the rental car return, at the counter we witnessed Mex a car rental rep, telling everyone who was returning something was damaged or unclean with the rentals and were upcharging. When we returned our rental, they told us the rocker was damaged. We told them the car had damages to begin with and we had video to prove. So make sure to take a video when you pick up if by chance you choose this car rental. The customer reps were rude and disrespectful.

United States of America (USA)
Volkswagen Polo
March 15, 2023

Pros: they spoke english

Cons: It took 2 hours from the time I arrived to leave their lot. And I was charged twice for insurance

Australia
Chevrolet Onix
March 14, 2023

Pros: They were fast when delivering the car back

Cons: They sent me to the wrong address to pick up the car.

Canada
Kia Rio
March 13, 2023

Pros: Fast service

Cons: I was forced to buy Insurance even when I had insurance

United States of America (USA)
Volkswagen Polo
March 13, 2023

Pros: Smooth ck out but I video taped before I left. Others not so much

Cons: Over charging extra insurance. Explanation of extra charges . attitude of person checking in. Length of line checking in. Lack of clear directions for drop off.

United States of America (USA)
Volkswagen Polo
March 12, 2023

Cons: Even though I had purchased full coverage and had a credit card that includes collision damage waiver, I was forced to purchase an additional insurance with CDW — which more than doubled the rental price.

Switzerland
Volkswagen Vento
March 12, 2023

Pros: Efficient

Cons: Paid much more (taxes…)

United States of America (USA)
Volkswagen Polo
March 9, 2023

Pros: Car rental from MEX Rent a car was a great value for money. I highly recommend it.

Cons: The requirements around insurance, specifically civil liability and collision damage were not clear, and it seemed like the agent at the desk was trying to sell us an insurance that was not needed by misleading us.

Canada
Volkswagen Vento
March 9, 2023

Pros: Not much

Cons: The fact that I was charge double when I dropped off the car,from the amount I was quoted when I picked up the car

Australia
Kia Rio
March 6, 2023

Pros: Car was clean and functioned well

Cons: Extremely unclear terms regarding use of debit cards.

United States of America (USA)
Kia Forte
March 1, 2023

Cons: They charged me much more for the rental car. $250 more. They said the portion I had already paid was "for the dealer company, not the car". They told me I should have booked through them directly. At that point in our trip, I was over it and just paid the extra $ to get a car and get out of there. Which is what I think they probably bank on. Once you are at the rental counter they know they have you so they can tack on all sorts of extra "insurance charges". Not doing that again.

United States of America (USA)
Volkswagen Vento
March 1, 2023

Pros: Very clean car, agent spoke English and Spanish.

Cons: Liability insurance is too expensive. Expect to pay more than twice what you rented the car. Do not need to get full coverage if your credit card covers collision and theft.

Brazil
Kia Soul
March 1, 2023

Pros: Car was brand new.

Cons: Time spent picking up the car and serching my reservation. Afterall, didnt find my reservation fee.

United States of America (USA)
Kia Rio
February 27, 2023

Pros: Car return was quick and easy.

Cons: Desk representative used scare tactics to push insurance. When presented documentation of insurance more scare tactics were used to intimidate purchasing insurance not needed. Contract completion was performed without copying or logging any insurance presented to them from me. Advice; speak with your insurance company before traveling. Also, did not receive vehicle requested while multiple were on sight, according to lot attendant. Might have got it if I had purchased. 🤔 Nah!😂

France
Volkswagen Vento
February 24, 2023

Cons: 2h pour récupérer la voiture. prix de la voiture qui triple sur place. Toutes les personnes devant nous ont également été arnaquees. Ne jamais faure confiance à cette société.

United States of America (USA)
Nissan Versa
February 24, 2023

Pros: Car was in good condition and clean.

Cons: See above.

United States of America (USA)
Kia Rio
February 23, 2023

Pros: Gave me new car

Cons: wasnt a shuttle at airport to take me to office upon arrival. Waited in line 45 minutes , had to argue with Mex about the insurance I purchased with discover cars. Had to buy insurance from Mex or put down a large deposit. The insurance cost per day was more than the rental car per day

United Kingdom
VW Polo
February 21, 2023

Cons: Clearly wanted us to pay more for the car on collection we just kept calm and refused to pay for additional insurance that was already included when we booked online. They insisted our cover was only 3rd party which was not accurate. Returning the car was very stressful just one person doing the inspections and about 25 cars waiting. Return bus to airport was only every 25 mins and after long wait to return the car we had to run to terminal 3 ( made our flight!)

United Kingdom
Volkswagen Vento
February 21, 2023

Pros: drop off was easy

Cons: two and a half hours to pick up the car is unacceptable with no explanation as to when a car would be available. there must have been 15 - 20 customers waiting to check in. once the car was available the interior was damp and the windscreen smeared from it being cleaned. Will never use Mex Car Rental again

United States of America (USA)
Volkswagen Vento
February 21, 2023

Pros: It was easy to drop off the car.

Cons: According to Mex Rent A Car, by using Discover Cars I was not covered by the CDW insurance normally offered to Mex Rent a Car customers. According to their website "All of our rates within Mexico includes third party liability up to $750,000.00 MXN (RLP) and coverage for the vehicle rented in case of an accident or total theft, with a 10% deductible (CDW)." However, use of Discover Cars invalidated this, costing me an additional USD 28 per day!

Canada
Volkswagen Vento
February 20, 2023

Cons: I had my own insurance and they forced me to take their insurance which was exorbitantly high. I will no longer book with bad car rental agencies that hide their costs. I have rented for years and always opt out of the car rental insurance with no problem. They are scammers and find any way to make extra money.

United States of America (USA)
Kia Rio
February 19, 2023

Cons: We were asked to buy insurance we really didn’t need.

United States of America (USA)
Volkswagen Vento
February 19, 2023

Pros: Nothing

Cons: The company had lots of hidden fees that were supposed to be included. Service time to pick up the car took almost an hour. The car was full of ants

United Kingdom
Volkswagen Polo
February 19, 2023

Pros: Easy drop off of the car

Cons: Expensive third party insurance charged on the spot at pickup. Long wait to pick up the car

Netherlands
Kia Forte
February 19, 2023

Pros: Nothing. Absolutely terrible

Cons: 1. The car was not available. Only another car for almost double the price. 2. When all paperwork was done we had to wait 1.5 hour for the car. 3. The drop off location was different which was nog communicated. 4. There was suddenly a clean fee of 600 mex.

United States of America (USA)
Nissan Versa
February 15, 2023

Pros: easy drop off

Cons: paid extra $160 for liability insurance

United States of America (USA)
Volkswagen Polo
February 14, 2023

Pros: Nothing

Cons: They charged the same amount for third party insurance Co

United States of America (USA)
Nissan Versa
February 12, 2023

Pros: The lady when we picked up our car was very helpful and explained why we’re having the problem we did as well as gave us advice on driving in Mexico.

Cons: The service upon drop off was mediocre at best - we had to find a guy and call him over to check us out rather than him coming to us. And there was supposed to be shuttle service. There was not and a lot of people were stuck waiting for one to never come. Probably missed flights because we almost did and they had earlier flights than us. But luckily we were able to hail a taxi and make it. Others probably weren’t so fortunate.

Switzerland
Volkswagen Polo
February 11, 2023

Pros: For us, free upgrade of the car at midnight (no availability for rented category)

Cons: -staff is not friendly -long discussions needed to decline their insurance package -they tried to scam and rip us off with their insurance package -tricks with the credit card machine so it wouldn’t work for our and we should have taken their package.

United States of America (USA)
Volkswagen Polo
February 11, 2023

Cons: I was told I needed additional insurance even though I purchased full coverage through Discover Cars.

Slovakia
Volkswagen Polo
February 10, 2023

Pros: The drop off was quick. The personnel was generally nice.

Cons: Unwillingness to resolve issue to our satisfaction. It would have been no extra cost to the car rental but we had to pay 240 dollars extra!

Sweden
Kia Forte
February 6, 2023

Pros: Terrible

Cons: They made up a fee onsite

Canada
Volkswagen Polo
February 6, 2023

Pros: Nothing

Cons: They screwed me

Israel
Kia Sedona
February 5, 2023

Pros: Online availability. A variety of vehicles.

Cons: The vehicle was dirty when we received it. It took almost two hours to get the car. The company said that they work from 5 in the morning and we waited until 6.5 for them to open the office to return the vehicle.

United States of America (USA)
Hyundai Tucson
February 4, 2023

Pros: Friendly and efficient staff

Cons: Airport signs are too low and hard to see when you are returning rental cars. Other cars block sign visibility until it is too late to see and change lanes for reaching the destination.

Canada
Volkswagen Vento
February 3, 2023

Pros: Mex car rental in Tulum provided good service and better car.

Cons: Car smelled bad and in very bad condition. They had nothing else to offer us. A tire was leaking air. Added air twice in 2 days. Exchanged car at Mex car rental Tulum

Czech Republic
Volkswagen Vento
February 2, 2023

Pros: Very good experience even though I was slightly scared as for the reviews. The pick up was easy and done almost an hour prior or scheduled pick up. There was extra charge for third person liability but I kind of counted that it would be that way and therfore it was fine and I was prepared for it. Overall really good experience.

United Kingdom
Kia Rio
January 31, 2023

Cons: When we collected the car we noticed the “flat tyre” light was on the dash & asked the staff member about it. They said it was fixed but the light remained. We took him at his word but after driving for a while the car was pulling & breaking was not very responsive. We stopped at a garage & got someone to check the tyres. 3 were dangerously low & 1 was dangerously over inflated, making the car very unstable. Not what I would expect from a good company.

United States of America (USA)
Kia Rio
January 31, 2023

Pros: Car was very nice.

Cons: They took a lot of time to complete the formalities during pickup.

United States of America (USA)
Nissan Versa
January 30, 2023

Pros: Friendly agents

Cons: Super long wait to get car, unclear instructions, pricing that felt decieving.

Australia
Kia Sedona
January 29, 2023

Pros: Staff are friendly and efficient.

Cons: They provided a car far bigger than the one I requested. I spent twice as much in petrol.

United States of America (USA)
Volkswagen Vento
January 25, 2023

Pros: Car was clean and staff was helpful

Cons: Not enough staff almost a 2 hour wait in line and 45 minute wait for the car.

United States of America (USA)
Kia Soul
January 22, 2023

Pros: prices

Cons: couldn't find the return, we drove in circles. Rental car agent wasnt around for 15 minutes when we arrived. Maybe also mention which gas stations are reputable and known for not scamming tourists.

United States of America (USA)
Kia Rio
January 21, 2023

Pros: Nothing. The whole place is scam. They they did not honor my reservation and only would offer me a car that was 10 times more expense. The car was dirty a missing a mat in the back.

Cons: Staff made comments in Spanish thinking I couldn't understand. Laughed and mocked me when I asked why I had to "agree" to contract change for a more expensive car if they didnt even honor my reservation. very unprofessional. Never ever will rent from Mex or use discovercars again.

Canada
Volkswagen Polo
January 20, 2023

Pros: The car, though an aging standard-shift with poor acceleration, otherwise handled well.

Cons: Dishonesty and greed: a driver's license I've had for 47 years was not accepted because it was renewed less than 12 months ago (a normal process every 5 years); but it WAS accepted if I took this other full insurance policy at twice the cost! They would not take the deposit paid when booking on line into account, because it's taken by DiscoverCars! An aging standard-shift car with poor acceleration. Strangely, stopped/extorted twice by police on the way to return the car at the appointed time

United States of America (USA)
Volkswagen Polo
January 18, 2023

Pros: Despite being a few hours late to drop off the car, they graciously waived all late fees and did not charge us for an extra day. It was a great ending to a long day of travel.

Australia
Kia Soul
January 17, 2023

Pros: We got ripped off the car was double what was on the website on pickup We waited 3.5hrs for a car that only had a quarter of a tank of fuel and was filthy

Netherlands
Kia Rio
January 17, 2023

Pros: Good car

Cons: Took 1 hour dropping of car and waiting for the shuttle. Almost missed my flight

United States of America (USA)
Volkswagen Polo
January 14, 2023

Cons: The car was decrepit and old. Was full of dents and unmatching tire rims. Never have I rented a car that looked like this.

United States of America (USA)
Toyota Hiace
January 13, 2023

Pros: Car was in excellent shape and very clean. Service at pick up and delivery was good.

Cons: They forgot to include the car seats for the children and I had to go back for them. Exchange rate was unfair.

Canada
Volkswagen Polo
January 13, 2023

Pros: I did not . they are thieves

Cons: the make you pay a lot more money than originally agreed upon.

Switzerland
Volkswagen Polo
January 11, 2023

Pros: At least we got the car that we booked (vw polo) and when we brought back the car the process was fast.

Cons: We waited over 2h to get the car even with reservation and we had to discuss a long time about insurance and the fact that Mex Rent would not provide a car if you do not buy an additional coverage from an insurance in Mexico even if you already got full coverage with discovercars. So we paid a lot more than we should and are absolutely not happy with the overall experience.

Canada
VW Polo
January 9, 2023

Pros: MEx Rent-A-Car is a complete scam. The couple beside me also had a reservation that was no longer was valid and also had to pay a significant amount more. They write the amount on a piece of paper so that other guests can’t hear.

Cons: It was a nightmare and I cried at the desk but had to pay because we had an hour drive to Tulum and it was dark. I ended up taking the car for only three days at double the price. When I was supposed to have it for six days. When I called customer service I was hung up on twice.

Canada
Volkswagen Polo
January 5, 2023

Pros: Associates very friendly and helpful

Cons: Additional fees charged at rental pick up - read ALL fine print!!!

United States of America (USA)
Volkswagen Polo
January 5, 2023

Cons: The final amount everywhere was in dollars but on the day of rental they said it was based on a coversion they used as reference which was 1usd = 22.5Pesos which is absolutely absurd (since they advertised way lower prices in USD which is why I selected MEX in first place). Then they charged me on pesos and the the USD amount came to be about a $100 more.

United States of America (USA)
Kia Rio
January 3, 2023

Pros: Nothing

Cons: They are totally unprofessional. I just don't have a word to even describe. It would be helpful to add some guidelines on how to handle bad rental car companies at certain international destinations, like we had some bad experience with Mex Rent a car at Cancun airport. They refused to accept the full coverage that we purchased via DiscoverCars. There was no supervisor, and they forced us into buying multiple options on their own, ignoring the full coverage.

United States of America (USA)
Kia Forte
January 1, 2023

Pros: Low cost. Good car

Cons: MEX agents are using all possible scammy practices to get you to pay more when you pick up the car. They tell you lots of lies about what insurance you need even when you have full coverage. At one point, they claim that you cannot pick up the car without paying for their additional pricey insurance, even when you have the full coverage insurance from Discover. On top of this, if you pay in US$, you get scammed again by their special conversion rate that is at least 30% above market price.

Czech Republic
VW Polo
January 1, 2023

Pros: Car was in a good condition, service was pretty fast.

Cons: When we came to the rental office, the agent at the desk was demanding that we need to get additional insurence from Mex, because the full insurence from discover cars does not include third-party demage, and it is mandatory to have it in Mexico. This additional insurance costed almost the same price as the actual car rent, so we paid almost double than we expected.

United States of America (USA)
Kia Rio
December 26, 2022

Pros: We were scammed by Mex Rent a Car. We were more than an hour late picking up our rental car so we were charged to rent a COMPLETELY NEW car - over 400 dollars more than we had originally paid when booking with Discovercars for only 9 days of using the car. I would NEVER rent from them again or recommend anyone to. If it hadn't been 1am with our 2 kids, we wouldn't have rented the car at all and just ate our Discovercar deposit of $216. Horrible customer service.

France
VW Polo
December 22, 2022

Pros: Obligation de prendre une assurance sinon pas de voiture. Perte de la plaque avant et facturé 307e Un scandale

Cons: Voiture immobilisée. Solution proposée faire un aller retour sur Cancun pour changer de voiture. Difficile quand on est en vacance sur Tulum

United States of America (USA)
Volkswagen Polo
December 22, 2022

Pros: It would have not been hard to just go directly through them

Cons: They weren’t helpful with my concerns of the money I had already paid through the third party conpany

United Kingdom
VW Polo
December 21, 2022

Pros: Rip off merchants

United States of America (USA)
Volkswagen Jetta
December 20, 2022

Cons: Car needed oil change and air in tires. Windows had a dirty film inside that was difficult to clean.

United States of America (USA)
Volkswagen Vento
December 19, 2022

Pros: Nothing.

Cons: Awful and manipulative tactics. Front desk agent used every trick in the book to force us to buy insurance coverage while my wife and two small children had to wait after a full day of flights. Eventually was threatened they would drive us back the the terminal even though I had a nonrefundable reservation. I expect to be refunded the unnecessary coverage.

Canada
VW Polo
December 17, 2022

Pros: nothing - you guys even tried to scam me with a dent but luckily I had photos

Cons: completely ripped me off with insurance

Portugal
Nissan Kicks
December 15, 2022

Pros: I liked the service, I just was not expecting to have to pay more for insurance for third party liability (extra 22usd per day, aprox), since I had purchase the aditional coverage with you.

Cons: Only the waiting line to pick up the car, took about 1 hour

United States of America (USA)
VW Polo
December 14, 2022

Pros: Wouldn't recommend to any one. Company is a scam.

United States of America (USA)
Volkswagen Jetta
December 5, 2022

Pros: The car condition was gd. It was not the most clean car but it worked well and had no mechanical issues.

Cons: Scammers!!! Discover made it seem like getting a full coverage on the car somehow give protection but no I was forced to buy a full insurance that included TPL, which when i spoke to an agent was told it was Max of $28 but charged $40 in addition to what I already paid Discover. Then they DCC scam with conversation rate from dollar to peso and took extra $20. The car cost a total of $270 for 4 days. I will never rent from Mex or book anything on Discover nor will i recommend it.

United States of America (USA)
Kia Forte
December 5, 2022

Cons: Insurance scam got me again!

Canada
Kia Sedona
December 4, 2022

Pros: They give an old car, very damage, the right wiper doesn’t work properly and the back wiper was was missing

Cons: I payed the full cover since the beginning but when I arrive there I had to pay $200.00 dollars for insurance, That’s no nice!

Lithuania
VW Polo
December 4, 2022

Pros: NOTHING. SCAM

Cons: THE WORST EXPERIENCE EVER.

United States of America (USA)
Volkswagen Jetta
December 2, 2022

Pros: It took 1.45hrs to get into cars. They are good at grabbing ur money. Not customer friendly. Few reps to handle too many customers

United States of America (USA)
Kia Rio
December 1, 2022

Pros: Dropping off and returning to the airport was a breeze. Braulio at the pickup counter was so kind and helpful.

Cons: It took nearly 2 hours to get our car. Also, our car only had 1 plate on the back (none on the front) so we were questioned by the police multiple times. As a tourist in a foreign country, this was nerve wracking when it was out of our control. Wish the car had both.

Guatemala
Hyundai Tucson
November 30, 2022

Cons: It's supposed that some of the "optional services" are optional and they force you to obtain them in order to confirm your reservation and sign the contract.

United States of America (USA)
Kia Rio
November 29, 2022

Pros: Nothing

Cons: Literally everyone picking up a vehicle had an issue. Most of us were charged a mandatory $300 insurance policy after already buying insurance from Discover. This was a total scam and they made the rate of the car appear deceivingly affordable.

Australia
VW Polo
November 24, 2022

Pros: Absolutely Nothing. Rude Staff. 4 hour wait time to collect vehicle due to staff literally fighting with every single customer as they were trying to scam everyone into paying "local insurance" on top of their comprehensive insurance. The local insurance charge was hundreds of USD, more than the cost of the car rental. Not one single happy customer in the entire 4 hour period we were in the waiting area. Our SUV was downgraded to the cheapest smallest mini vehicle with an empty tank of fuel.

Cons: The attitudes of the staff was appalling. They seem to be running some kind of insurance scam where they claim they cannot release the vehicle to you unless you pay an extra "local insurance" which in every case was almost double the cost of the full rental period. They refused to release the SUV I hired until I asked them to put the refusal in writing. It was at this point they allowed me to take the vehicle however downgraded the vehicle from SUV to the tiniest mini car they had.

Czech Republic
VW Polo
November 22, 2022

Pros: Drop off was super fast and without problém, but rental was horrible

Cons: I definetly dont use your company in next time.

Canada
Hyundai Tucson
November 21, 2022

Pros: Eventually Mex Car Rental did offer a workable solution, still at a price higher than I was quoted on the Discover Car website. It’s unclear why Discover Cars quotes a rate that that for insurance that you’re unable to pay for in advance and therefore have no hope of being honoured. I was told to take it up with Discover Cars, late in. The night and after business hours.

Cons: I booked a car with insurance only the rate they wanted to offer me onsite for that insurance was substantially higher than what was quoted on the Discover Car Rental site. My credit card includes insurance, however, to utilize this the rental company requires a letter from the bank addressed to them with client name and description of coverage that can only be arranged in advance with the bank during business hours. This is buried in the fine print of the rental contract. Old car, poor value.

United States of America (USA)
Kia Soul
November 18, 2022

Cons: Terrible service on pickup. A nightmare.

Canada
Volkswagen Jetta
November 17, 2022

Pros: Drop off was efficient and fuss free

Cons: Everything else. Pickup was a 2 hour nightmare and they tried scamming us with insurance requirements that are not real and after providing proof from their own terms, we did not have to pay it. Others were not so lucky. Terrible company

United States of America (USA)
VW Polo
November 14, 2022

Pros: Friendly staff

Cons: Confusing insurance required in Mexico

United States of America (USA)
Nissan Kicks
November 13, 2022

Pros: I didn’t like anything

United States of America (USA)
Volkswagen Vento
November 11, 2022

Pros: NOTHING.

Cons: Upsale like crazy. All the paperwork was completed ahead of time. Once we got there, everything needed to be redone AND the car we rented was not available, but "for only X pesos more, you can have this! And it's available now, without the 30 minute wait!"

Canada
VW Polo
November 8, 2022

Pros: It was easy to find the desk, shuttle service was efficient.

Cons: It too too long to pick up the car. Not enough staffs at the counter. Took over an hour.

United States of America (USA)
VW Jetta
November 2, 2022

Pros: good car

Cons: liability insurance more than doubled the cost with no chance of backing out

United States of America (USA)
Kia Sedona
November 1, 2022

Cons: Car had no gas when we picked it up 2 hour wait to pick it up Up sell on insurance

Australia
Kia Forte
October 27, 2022

Pros: The drop-off was much faster than the pick-up

Cons: They would not honour the agreement for the car I had booked. They forced me to pay for an upgrade simply because my credit card was “too new” for them to hold a deposit against it - which is absolute nonsense. It took 2 hours to collect the car.

United States of America (USA)
Toyota Hiace
October 15, 2022

Pros: The car was the size expected. And worked efficiently.

Cons: Waited 2 hours to pick up car before talking to desk clerk for 45 minutes. And being charge additional fees for breathing in their air conditioning.

United States of America (USA)
VW Jetta
October 5, 2022

Pros: Only that they were relatively quick on pick-up/drop-off process.

Cons: Many of the car rental agencies in Mexico use lowball pricing then surprise you with high mandatory insurance packages. Mex Rent A Car was no exception.

South Africa
VW Polo
October 5, 2022

Pros: Mex was very efficient once we got to their offices but to get there took a very long time - they don't run regular shuttles to the car rental facility from the airport

Cons: We waited for an hour to be picked up to go and get our car.

Switzerland
VW Polo
October 2, 2022

Pros: Nothing

Cons: No car representative at the airport counter and no shuttle available. Extra insurance was sold to us even though we had full coverage. Deposit was increased as insurance was not accepted. Finally car was given away even though we showed up on time. The next day we were forced to take an upgrade and were not even asked about the insurance, ridiculous

United Kingdom
Volkswagen Vento
September 6, 2022

Pros: Friendly and helpful staff

Cons: long delay is getting my car - was made to waiting outsdoors in boiling heat

United States of America (USA)
Kia Forte
August 31, 2022

Pros: They exchange the car without problem

Cons: Too slow process at pickup and drop off.

United States of America (USA)
VW Polo
August 26, 2022

Pros: Employees were friendly. Car was great.

Cons: Too long of a wait..

United States of America (USA)
Kia Rio
August 25, 2022

Cons: Worst car rental experience I’ve ever had. Waited over an hour in line to pick up the car. They were entirely under staffed to support the level of reservations that they accepted. When dropping the car off, the agent thought the key hole on the trunk looked loose so they proceeded to pull it out, and then Mex claimed that the damage was our fault. We had to wait 30 minutes for a shuttle to the airport and an agent ended up taking us in one of the rental cars. It was a complete mess…

United States of America (USA)
VW Polo
August 14, 2022

Pros: Not a single thing

Cons: Tried to force me to purchase their ridiculous insurance coverage.