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MEX RENT A CAR at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: At pick up: nothing. The staff were terrible. At drop off: staff were kind and efficient. Car was in decent shape.
Cons: Staff charged us 3x the amount and tried to get even more money from us. Then they took us right to salesmen to be bombarded by tourist trap excursions. Then they made us wait 45min for our car even though it was just sitting right in front of us. Inside of the windshield was so dirty we had to clean it ourselves. Worst rental car experience we've ever had.
Cons: They run a scam operation - when you arrive, they tell you your car is not ready, only more expensive cars are ready, and essentially pressure you into renting a much more expensive car to avoid waiting for hours at the airport. It happened to every one of the 4 people in our group who rented a car there.
Pros: The service was amazing at check in and drop off. Keterin was the agent that assisted us during check in, and she explained all charges and details very clearly. She was so friendly!
Cons: The car had a couple warnings that went off. Low tire pressure, and something about oil pressure. We were shown the 'reset' button during check in, before taking the car. The vehicle had no issues during our week stay, but it was a little alarming.
Pros: Pretty standard rental place, had bilingual representatives.
Cons: I had to repay for the entire rental once I arrived. So much additional costs.
Pros: Efficient from terminal to rental location. Same for return
Cons: The insurance recommended and required is very vague. I was under the understanding that if I bought the insurance on Discover site, I would not be required to buy anything at the counter. The made me get Civil Liability insurance at the counter for around $100!! Unreal. I bought discover cars insurance. I have insurance thru my credit card, which I provided Mex. Total bait and switch scam!!
Pros: New facility. Open all hours. Clean nad efficient.
Cons: We had full coverage insurance and had to pay for more.
Pros: Good value. Car in good condition. Quick drop off
Cons: The whole thing about fully comprehensive insurance in Mexico is a mess, and here it was the same. Agent convinced my to buy your insurance, but didn't tell me anything about how it was a refund policy. It was then very hard work to convince Mex cars that I didn't need their fully comprehensive insurance AS WELL. Very stressful. You need to improve communication to customers and your hire providers.
Pros: Terrible, feel it was a SCAM.
Cons: Read above.
Cons: The rhird party "insurance" i found out is like a scam.
Cons: Unexpected fees
Cons: Tried to force extra insurance, didn’t have correct reservation
Pros: Easy to find. Large waiting area.
Cons: Agent made falls claims about a hold on my credit card at 10,000 USD because I purchased my insurance through discovercars.com. I know the amount is $2,500 as a hold because I rent cars in Mexico and insure my own vehicle when going to Tijuana. They gave me the car with the Petrol on empty. The Fuel light was flashing and I had to find a station very quickly to not run out. Was told to return the car empty. This is almost impossible and I returned it half full without reimbursment.
Pros: it was easy fast and convient
Cons: they were not good at expalinging the details also they gave a car that had major issue with the door lock.
Pros: Nothing - worst car rental experience I’ve ever had. From The moment we started dealing with Mex Car Rental it was very poor
Cons: Everything - the customer service, benign over charged, the car came empty with fuel, tyres were flat, had to put windscreen wiper liquid and pump up tyres, the car was filthy and stank. We waited 30 mins on arrival at the airport for a Mex car agent, then at check in wr were there for 4 hours trying to resolve and issue of which Med Car agents were useless. The person who gave us our car couldn’t speak a word of English of which we waited for 30 mins for the car. Shocking service
Pros: Bad service, bad people. I am in contact with my lawyer. I travel all around the world and I've never been in touch with such bad guys.
Cons: Everything. They made things up and stole our money.
Cons: The amount of time it took to get to the rental location and the time it took to finally get on the road... It took well over an hour. Dropping it off, however, was much better.
Pros: The fact that I had to repurchase car insurance again since what was offered on line was not honored is such a huge discrepancy
Cons: At drop off of rental. Only one cashier was assisting a very long line.
Cons: We never got a car, but you guys took my money.
Pros: Efficient and quick
Cons: Car wasn’t clean
Cons: The lady at the desk was helpful and corteous. However I’m very disappointed with discover cars service. Once I got to the counter, it turned out I need to buy a insurance that double the price I had budget it for it. Also the insurance sold, is not even good for anything, such a scam
Pros: That i got a car.
Cons: the service, i understand it's a stressful environment but when travelling for 16 hours could be a bit more understanding.
Cons: Valor de seguro para terceiros obrigatório, segundo a MEX, não estava no valor que fechei pela internet com a discovercars
Cons: Customer service ok. At the end they try to make me to pay for tire which has a bubble on the side from the begining.
Cons: Me obligaron a pagar un alto precio por seguro el cual no quería y sin el no me rentaban el coche
Pros: it was fairly seamless to pick up
Cons: insurance wasn't included and the car had an issue with the breaks the whole trip
Pros: Staff was polite during the whole process
Cons: The rental process took a little long and there was no clear instructions on the shuttle bus. Rep at the arrival counter did not give accurate instructions and caused confusion.
Pros: Absolutely nothing
Pros: Will never rent from them
Cons: They forced me to get the car insurance when I told them I already had got the insurance . They money I had to pay them was money I needed for a tour … the unexpected expense ruined my trip
Cons: Over charged me and force to take their insurance. Gave me a car with a flat tire and car is disgusting with stains everywhere
Cons: I waited an hour and a half to pick up my rental car. I made reservations 5 months ahead of time to make process faster. When I finally got to an agent, my process only took less than 10 minutes.
Cons: I was overcharged by the des agent for liability insurance that I already had. They also tried to imply the customer in front of me had scratched the car. Luckily the customer had pictures. I will never rent from them again.
Cons: Wouldn’t give us in writing the reason we needed to pay extra so we could claim back for the full coverage with discover cars
Pros: Cars worked well.
Cons: Charged me extra for gas even though it was on empty when I picked it up.
Pros: returning the car was straightforward and hassle free.
Cons: The staff was rude and said to me that I can to another rental company to rent a car. They gave me a car with no fuel, dirty from inside and full of scratches and dents on the outside. The car had terrible horsepower and they only had 2 cars to choose from which were terrible choices: Cavalier and MG5. I had never even heard of MG5 ever in my life. They made me pay $165 for insurance even though I had purchased full coverage from discover cars and declined my credit card's collision damage.
Cons: Horrible customer service. Sales associates are scammer out to get every little penny out of you. Rates promised online are not honored at time of pick-up. Always “extra charges”. Spend a tittle more and use a more reputable car rental service (Hertz, Avis, Budget, etc).
Cons: To long to get the car, took to long to get my bank card clear
Cons: the agent was quoting us in US dollars, when i then confirmed a $6000 amount i asked “is this US $? and was treated like an idiot - “you’re in mexico now everything is in pesos”, despite them quoting us in us dollars themself. i’m not american, so US dollars mean nothing to me. the price was more than was agreed to on discover cars, the full coverage i chose didn’t count for anything so we had to pay additional for the CDW and the $5 a day charge per extra driver was ridiculous.
Pros: Absolutely nothing
Cons: I will try to not recommend this rental company to anyone
Pros: When we finally got to the main service agent, she was very helpful. Luckily, she recommended that we take videos and pictures of the car before leaving because we needed to prove that we did not do damage to the car.
Cons: The extreme amount of time that it took to rent the car and the lack of organization/help/understanding/trust of staff.
Pros: The car was clean and ready to go
Cons: Took a b bit longer than expected to get out of the airport and on to our final destination
Pros: Building was clean. Agents were friendly.
Cons: The drop-off location changed from the time we rented the car to the time we dropped it off (5 days) If Victor would bot have been in the street before we dropped off the car, we would have been lost and possibly have missed our flight. We should have e been contacted to let us know the drop-off location had changed. Victor jumped in a drove us there, We would not have found it otherwise. Give Victor a raise!
Pros: Worst service
Cons: Be honest and fair to your clients
Cons: everything, i have traveled many times to Mexico and alot of different countries and this by far is the worst
Pros: Be careful about the hidden liability insurance they throw on you. Better to use ADO buses when traveling in Cancun. Will never rent a cab from MexCabs again
Cons: Paid for double insurance service was horrible. 20 to 30 minutes for shuttle to the airport, which is pretty difficult when you need to catch a flight.
Cons: Even with a reservation it took 2.5 hours for them to get the car ready. The reservation area was filled with local resort salesman.
Pros: The car was good. The full coverage I purchased turned out to be a good thing, as there was a bit of damage to the car when I returned it.
Cons: They rejected Discover’s “full coverage.”
Pros: Staff was friendly; car ran perfectly; price was good
Cons: Insurance rules are unnecessarily confusing; car did not have any windshield washer fluid
Pros: The employees were very kind.
Cons: It took over two hours from airport to driving away for us to pick up our rental car. We spent over an hour and a half waiting for our vehicle to be brought around.
Pros: Easy pick up and drop off, car ran well and cold AC.
Cons: Cost as described above, fuel tank just above 3/4 at pickup, charging 21 pesos to dollar when exchange rate was 17 to one.
Pros: Nothing at all
Cons: Nothing at all
Pros: Not much
Cons: Didn’t have the vehicle we rented. Charged us extra $1000 at counter for a Kia Sedona when we booked a Kia Sedona or similar
Pros: drop off was easy but the place was hard to find
Cons: very long wait
Pros: I being traveling around the world and I never receive such a poor condition car scratches all over the right light water on it the phone charger usb don’t work super important on this days for gps to change the phone every were I was asking to charge my phone.
Cons: Bc our flight was delayed the rental car I had reserved “was no longer available” I had to wait 2 hours to find and be shuttled to the actual office to pick up a completely different rental car that was three times what my original reservation was. Not only did I have to wait in line an additional 45 min to discover they didn’t have my rental a while the staff was just laughing at what felt like the people who were waiting. I hate this company and its lack of professionalism. scammers.
Cons: Por que dejan los tanques de nafta a medio llenar? Simplemente para que los clientes no puedan calcular con facilidad y dejar nafta de mas o bien pagar la penalidad.
Pros: The car uggly, dirty, all scratch
Cons: They inspect the car after the service for take people´s money. They stole their clients money.
Pros: There is nothin to like about the agency.
Cons: 1. Slow working agents and no customer focus. Very laid back approach. Had to wait for 1 hour 20 mins in line to get to an agent. 2. Not honoring the price. 3. After paying the amount still had to wait for 1 hour to pick the car. 4. Paid high price for an old car with 50K mileage and all scratches.
Cons: They take a lot of time manually booking each customer , long lines
Pros: The agent was nice
Cons: We waited an hour and a half for a car.
Pros: The shuttle to the car was fast.
Cons: After arriving it took 2 hrs to get the car. They didn't have the car we reserved so we got another Van. I am still waiting on a credit since when I prebooked the car for around 600.00 and as of now my charges are at 1168.68. I have no idea how or why it could be this much. Overall it was a horrible experience like nothing I have ever seen after renting 100s of car in the past all over the world.
Pros: Nice staff, very friendly, explained everything, bilingual, shuttle is fast and efficient. Return was really easy.
Cons: Cancun airport … , renting cars there takes forever. It is not a quick process to the and at the rental car facility, and you will be in line for a long time. Like 2 hours. ( it was a holiday week ) Car wasn’t totally clean, make sure you video and write down every scratch ding and chip.
Pros: Santos was amazing and attentive to our needs!!
Pros: I never got the car.m, when I was at the airport the company told me they were sold out.
Pros: Very little.
Cons: The wait was really long to get the car -- well over an hour. When we got there, we were told that, because our flight had been changed and we were more than two hours late, our car was no longer there and that we would need to pay for an upgrade. The upcharge was a 50% increase in the cost of the rental. Do not use.
Pros: The car worked ok
Cons: The two hour pickup time. The stupid time wasting paperwork. The inaccuracy of the insurance quote
Pros: The car was nice.
Cons: The insurance I paid for online was not valid, I was not issued a refund for that. The fuel cost for them to fill the gas tank for you was ridiculous. I’ve never been charged so high at any other car company.
Pros: They are scammers!
Pros: The supervisor was a nice lady
Cons: Made us wait more than 1 hour to get the car just because the lady at the counter was very mean also charged us with an insurance even tho I specifically told her I already had insurance. At the end of the trip they said we dommage a tire… this company shouldn’t be allowed to serve people
Cons: Extra fees applied and dropping the car off was just a shambles. Big line of cars waiting to be taken
Pros: You need more signage by the side of the road for Return Office
Cons: Took lots of time to rent car long lines and time waiting for the car to arrive
Pros: We d rent a mini van... and there was no more at the place of pick up. The staff give us the choice to take a smaller car or to wait a minivan from another place. They were very friendly and the service was good but the result is that we have to wait quite an hour to start our trip.
Cons: The car was dirty inside, breaks were good to be change, the raining ballet too. The most incovenient was the air conditionning that stops to work very often
Pros: It took about 2 hours to get a car. So slow service.
Cons: It charged so much for a compact car.
Pros: There is nothing good to say about Mex Rent a car! The day of the rental car return, at the counter we witnessed Mex a car rental representative, telling everyone who was returning something was damaged or unclean with the rental and were upcharging. When we returned our rental, they told us the rocker was damaged on our rental. We told them the car had damages to begin with and had video to prove. They looked at the video and agreed the rental was damaged prior to us receiving it.
Cons: I do not recommend Mex rent a car! The day of the rental car return, at the counter we witnessed Mex a car rental rep, telling everyone who was returning something was damaged or unclean with the rentals and were upcharging. When we returned our rental, they told us the rocker was damaged. We told them the car had damages to begin with and we had video to prove. So make sure to take a video when you pick up if by chance you choose this car rental. The customer reps were rude and disrespectful.
Pros: they spoke english
Cons: It took 2 hours from the time I arrived to leave their lot. And I was charged twice for insurance
Pros: They were fast when delivering the car back
Cons: They sent me to the wrong address to pick up the car.
Pros: Fast service
Cons: I was forced to buy Insurance even when I had insurance
Pros: Smooth ck out but I video taped before I left. Others not so much
Cons: Over charging extra insurance. Explanation of extra charges . attitude of person checking in. Length of line checking in. Lack of clear directions for drop off.
Cons: Even though I had purchased full coverage and had a credit card that includes collision damage waiver, I was forced to purchase an additional insurance with CDW — which more than doubled the rental price.
Cons: Paid much more (taxes…)
Pros: Car rental from MEX Rent a car was a great value for money. I highly recommend it.
Cons: The requirements around insurance, specifically civil liability and collision damage were not clear, and it seemed like the agent at the desk was trying to sell us an insurance that was not needed by misleading us.
Pros: Not much
Cons: The fact that I was charge double when I dropped off the car,from the amount I was quoted when I picked up the car
Pros: Car was clean and functioned well
Cons: Extremely unclear terms regarding use of debit cards.
Cons: They charged me much more for the rental car. $250 more. They said the portion I had already paid was "for the dealer company, not the car". They told me I should have booked through them directly. At that point in our trip, I was over it and just paid the extra $ to get a car and get out of there. Which is what I think they probably bank on. Once you are at the rental counter they know they have you so they can tack on all sorts of extra "insurance charges". Not doing that again.
Pros: Very clean car, agent spoke English and Spanish.
Cons: Liability insurance is too expensive. Expect to pay more than twice what you rented the car. Do not need to get full coverage if your credit card covers collision and theft.
Pros: Car was brand new.
Cons: Time spent picking up the car and serching my reservation. Afterall, didnt find my reservation fee.
Pros: Car return was quick and easy.
Cons: Desk representative used scare tactics to push insurance. When presented documentation of insurance more scare tactics were used to intimidate purchasing insurance not needed. Contract completion was performed without copying or logging any insurance presented to them from me. Advice; speak with your insurance company before traveling. Also, did not receive vehicle requested while multiple were on sight, according to lot attendant. Might have got it if I had purchased. 🤔 Nah!😂
Cons: 2h pour récupérer la voiture. prix de la voiture qui triple sur place. Toutes les personnes devant nous ont également été arnaquees. Ne jamais faure confiance à cette société.
Pros: Car was in good condition and clean.
Cons: See above.
Pros: Gave me new car
Cons: wasnt a shuttle at airport to take me to office upon arrival. Waited in line 45 minutes , had to argue with Mex about the insurance I purchased with discover cars. Had to buy insurance from Mex or put down a large deposit. The insurance cost per day was more than the rental car per day
Cons: Clearly wanted us to pay more for the car on collection we just kept calm and refused to pay for additional insurance that was already included when we booked online. They insisted our cover was only 3rd party which was not accurate. Returning the car was very stressful just one person doing the inspections and about 25 cars waiting. Return bus to airport was only every 25 mins and after long wait to return the car we had to run to terminal 3 ( made our flight!)
Pros: drop off was easy
Cons: two and a half hours to pick up the car is unacceptable with no explanation as to when a car would be available. there must have been 15 - 20 customers waiting to check in. once the car was available the interior was damp and the windscreen smeared from it being cleaned. Will never use Mex Car Rental again
Pros: It was easy to drop off the car.
Cons: According to Mex Rent A Car, by using Discover Cars I was not covered by the CDW insurance normally offered to Mex Rent a Car customers. According to their website "All of our rates within Mexico includes third party liability up to $750,000.00 MXN (RLP) and coverage for the vehicle rented in case of an accident or total theft, with a 10% deductible (CDW)." However, use of Discover Cars invalidated this, costing me an additional USD 28 per day!
Cons: I had my own insurance and they forced me to take their insurance which was exorbitantly high. I will no longer book with bad car rental agencies that hide their costs. I have rented for years and always opt out of the car rental insurance with no problem. They are scammers and find any way to make extra money.
Cons: We were asked to buy insurance we really didn’t need.
Cons: The company had lots of hidden fees that were supposed to be included. Service time to pick up the car took almost an hour. The car was full of ants
Pros: Easy drop off of the car
Cons: Expensive third party insurance charged on the spot at pickup. Long wait to pick up the car
Pros: Nothing. Absolutely terrible
Cons: 1. The car was not available. Only another car for almost double the price. 2. When all paperwork was done we had to wait 1.5 hour for the car. 3. The drop off location was different which was nog communicated. 4. There was suddenly a clean fee of 600 mex.
Pros: easy drop off
Cons: paid extra $160 for liability insurance
Cons: They charged the same amount for third party insurance Co
Pros: The lady when we picked up our car was very helpful and explained why we’re having the problem we did as well as gave us advice on driving in Mexico.
Cons: The service upon drop off was mediocre at best - we had to find a guy and call him over to check us out rather than him coming to us. And there was supposed to be shuttle service. There was not and a lot of people were stuck waiting for one to never come. Probably missed flights because we almost did and they had earlier flights than us. But luckily we were able to hail a taxi and make it. Others probably weren’t so fortunate.
Pros: For us, free upgrade of the car at midnight (no availability for rented category)
Cons: -staff is not friendly -long discussions needed to decline their insurance package -they tried to scam and rip us off with their insurance package -tricks with the credit card machine so it wouldn’t work for our and we should have taken their package.
Cons: I was told I needed additional insurance even though I purchased full coverage through Discover Cars.
Pros: The drop off was quick. The personnel was generally nice.
Cons: Unwillingness to resolve issue to our satisfaction. It would have been no extra cost to the car rental but we had to pay 240 dollars extra!
Cons: They made up a fee onsite
Cons: They screwed me
Pros: Online availability. A variety of vehicles.
Cons: The vehicle was dirty when we received it. It took almost two hours to get the car. The company said that they work from 5 in the morning and we waited until 6.5 for them to open the office to return the vehicle.
Pros: Friendly and efficient staff
Cons: Airport signs are too low and hard to see when you are returning rental cars. Other cars block sign visibility until it is too late to see and change lanes for reaching the destination.
Pros: Mex car rental in Tulum provided good service and better car.
Cons: Car smelled bad and in very bad condition. They had nothing else to offer us. A tire was leaking air. Added air twice in 2 days. Exchanged car at Mex car rental Tulum
Pros: Very good experience even though I was slightly scared as for the reviews. The pick up was easy and done almost an hour prior or scheduled pick up. There was extra charge for third person liability but I kind of counted that it would be that way and therfore it was fine and I was prepared for it. Overall really good experience.
Cons: When we collected the car we noticed the “flat tyre” light was on the dash & asked the staff member about it. They said it was fixed but the light remained. We took him at his word but after driving for a while the car was pulling & breaking was not very responsive. We stopped at a garage & got someone to check the tyres. 3 were dangerously low & 1 was dangerously over inflated, making the car very unstable. Not what I would expect from a good company.
Pros: Car was very nice.
Cons: They took a lot of time to complete the formalities during pickup.
Pros: Friendly agents
Cons: Super long wait to get car, unclear instructions, pricing that felt decieving.
Pros: Staff are friendly and efficient.
Cons: They provided a car far bigger than the one I requested. I spent twice as much in petrol.
Pros: Car was clean and staff was helpful
Cons: Not enough staff almost a 2 hour wait in line and 45 minute wait for the car.
Cons: couldn't find the return, we drove in circles. Rental car agent wasnt around for 15 minutes when we arrived. Maybe also mention which gas stations are reputable and known for not scamming tourists.
Pros: Nothing. The whole place is scam. They they did not honor my reservation and only would offer me a car that was 10 times more expense. The car was dirty a missing a mat in the back.
Cons: Staff made comments in Spanish thinking I couldn't understand. Laughed and mocked me when I asked why I had to "agree" to contract change for a more expensive car if they didnt even honor my reservation. very unprofessional. Never ever will rent from Mex or use discovercars again.
Pros: The car, though an aging standard-shift with poor acceleration, otherwise handled well.
Cons: Dishonesty and greed: a driver's license I've had for 47 years was not accepted because it was renewed less than 12 months ago (a normal process every 5 years); but it WAS accepted if I took this other full insurance policy at twice the cost! They would not take the deposit paid when booking on line into account, because it's taken by DiscoverCars! An aging standard-shift car with poor acceleration. Strangely, stopped/extorted twice by police on the way to return the car at the appointed time
Pros: Despite being a few hours late to drop off the car, they graciously waived all late fees and did not charge us for an extra day. It was a great ending to a long day of travel.
Pros: We got ripped off the car was double what was on the website on pickup We waited 3.5hrs for a car that only had a quarter of a tank of fuel and was filthy
Pros: Good car
Cons: Took 1 hour dropping of car and waiting for the shuttle. Almost missed my flight
Cons: The car was decrepit and old. Was full of dents and unmatching tire rims. Never have I rented a car that looked like this.
Pros: Car was in excellent shape and very clean. Service at pick up and delivery was good.
Cons: They forgot to include the car seats for the children and I had to go back for them. Exchange rate was unfair.
Pros: I did not . they are thieves
Cons: the make you pay a lot more money than originally agreed upon.
Pros: At least we got the car that we booked (vw polo) and when we brought back the car the process was fast.
Cons: We waited over 2h to get the car even with reservation and we had to discuss a long time about insurance and the fact that Mex Rent would not provide a car if you do not buy an additional coverage from an insurance in Mexico even if you already got full coverage with discovercars. So we paid a lot more than we should and are absolutely not happy with the overall experience.
Pros: MEx Rent-A-Car is a complete scam. The couple beside me also had a reservation that was no longer was valid and also had to pay a significant amount more. They write the amount on a piece of paper so that other guests can’t hear.
Cons: It was a nightmare and I cried at the desk but had to pay because we had an hour drive to Tulum and it was dark. I ended up taking the car for only three days at double the price. When I was supposed to have it for six days. When I called customer service I was hung up on twice.
Pros: Associates very friendly and helpful
Cons: Additional fees charged at rental pick up - read ALL fine print!!!
Cons: The final amount everywhere was in dollars but on the day of rental they said it was based on a coversion they used as reference which was 1usd = 22.5Pesos which is absolutely absurd (since they advertised way lower prices in USD which is why I selected MEX in first place). Then they charged me on pesos and the the USD amount came to be about a $100 more.
Cons: They are totally unprofessional. I just don't have a word to even describe. It would be helpful to add some guidelines on how to handle bad rental car companies at certain international destinations, like we had some bad experience with Mex Rent a car at Cancun airport. They refused to accept the full coverage that we purchased via DiscoverCars. There was no supervisor, and they forced us into buying multiple options on their own, ignoring the full coverage.
Pros: Low cost. Good car
Cons: MEX agents are using all possible scammy practices to get you to pay more when you pick up the car. They tell you lots of lies about what insurance you need even when you have full coverage. At one point, they claim that you cannot pick up the car without paying for their additional pricey insurance, even when you have the full coverage insurance from Discover. On top of this, if you pay in US$, you get scammed again by their special conversion rate that is at least 30% above market price.
Pros: Car was in a good condition, service was pretty fast.
Cons: When we came to the rental office, the agent at the desk was demanding that we need to get additional insurence from Mex, because the full insurence from discover cars does not include third-party demage, and it is mandatory to have it in Mexico. This additional insurance costed almost the same price as the actual car rent, so we paid almost double than we expected.
Pros: We were scammed by Mex Rent a Car. We were more than an hour late picking up our rental car so we were charged to rent a COMPLETELY NEW car - over 400 dollars more than we had originally paid when booking with Discovercars for only 9 days of using the car. I would NEVER rent from them again or recommend anyone to. If it hadn't been 1am with our 2 kids, we wouldn't have rented the car at all and just ate our Discovercar deposit of $216. Horrible customer service.
Pros: Obligation de prendre une assurance sinon pas de voiture. Perte de la plaque avant et facturé 307e Un scandale
Cons: Voiture immobilisée. Solution proposée faire un aller retour sur Cancun pour changer de voiture. Difficile quand on est en vacance sur Tulum
Pros: It would have not been hard to just go directly through them
Cons: They weren’t helpful with my concerns of the money I had already paid through the third party conpany
Pros: Rip off merchants
Cons: Car needed oil change and air in tires. Windows had a dirty film inside that was difficult to clean.
Cons: Awful and manipulative tactics. Front desk agent used every trick in the book to force us to buy insurance coverage while my wife and two small children had to wait after a full day of flights. Eventually was threatened they would drive us back the the terminal even though I had a nonrefundable reservation. I expect to be refunded the unnecessary coverage.
Pros: nothing - you guys even tried to scam me with a dent but luckily I had photos
Cons: completely ripped me off with insurance
Pros: I liked the service, I just was not expecting to have to pay more for insurance for third party liability (extra 22usd per day, aprox), since I had purchase the aditional coverage with you.
Cons: Only the waiting line to pick up the car, took about 1 hour
Pros: Wouldn't recommend to any one. Company is a scam.
Pros: The car condition was gd. It was not the most clean car but it worked well and had no mechanical issues.
Cons: Scammers!!! Discover made it seem like getting a full coverage on the car somehow give protection but no I was forced to buy a full insurance that included TPL, which when i spoke to an agent was told it was Max of $28 but charged $40 in addition to what I already paid Discover. Then they DCC scam with conversation rate from dollar to peso and took extra $20. The car cost a total of $270 for 4 days. I will never rent from Mex or book anything on Discover nor will i recommend it.
Cons: Insurance scam got me again!
Pros: They give an old car, very damage, the right wiper doesn’t work properly and the back wiper was was missing
Cons: I payed the full cover since the beginning but when I arrive there I had to pay $200.00 dollars for insurance, That’s no nice!
Pros: NOTHING. SCAM
Cons: THE WORST EXPERIENCE EVER.
Pros: It took 1.45hrs to get into cars. They are good at grabbing ur money. Not customer friendly. Few reps to handle too many customers
Pros: Dropping off and returning to the airport was a breeze. Braulio at the pickup counter was so kind and helpful.
Cons: It took nearly 2 hours to get our car. Also, our car only had 1 plate on the back (none on the front) so we were questioned by the police multiple times. As a tourist in a foreign country, this was nerve wracking when it was out of our control. Wish the car had both.
Cons: It's supposed that some of the "optional services" are optional and they force you to obtain them in order to confirm your reservation and sign the contract.
Cons: Literally everyone picking up a vehicle had an issue. Most of us were charged a mandatory $300 insurance policy after already buying insurance from Discover. This was a total scam and they made the rate of the car appear deceivingly affordable.
Pros: Absolutely Nothing. Rude Staff. 4 hour wait time to collect vehicle due to staff literally fighting with every single customer as they were trying to scam everyone into paying "local insurance" on top of their comprehensive insurance. The local insurance charge was hundreds of USD, more than the cost of the car rental. Not one single happy customer in the entire 4 hour period we were in the waiting area. Our SUV was downgraded to the cheapest smallest mini vehicle with an empty tank of fuel.
Cons: The attitudes of the staff was appalling. They seem to be running some kind of insurance scam where they claim they cannot release the vehicle to you unless you pay an extra "local insurance" which in every case was almost double the cost of the full rental period. They refused to release the SUV I hired until I asked them to put the refusal in writing. It was at this point they allowed me to take the vehicle however downgraded the vehicle from SUV to the tiniest mini car they had.
Pros: Drop off was super fast and without problém, but rental was horrible
Cons: I definetly dont use your company in next time.
Pros: Eventually Mex Car Rental did offer a workable solution, still at a price higher than I was quoted on the Discover Car website. It’s unclear why Discover Cars quotes a rate that that for insurance that you’re unable to pay for in advance and therefore have no hope of being honoured. I was told to take it up with Discover Cars, late in. The night and after business hours.
Cons: I booked a car with insurance only the rate they wanted to offer me onsite for that insurance was substantially higher than what was quoted on the Discover Car Rental site. My credit card includes insurance, however, to utilize this the rental company requires a letter from the bank addressed to them with client name and description of coverage that can only be arranged in advance with the bank during business hours. This is buried in the fine print of the rental contract. Old car, poor value.
Cons: Terrible service on pickup. A nightmare.
Pros: Drop off was efficient and fuss free
Cons: Everything else. Pickup was a 2 hour nightmare and they tried scamming us with insurance requirements that are not real and after providing proof from their own terms, we did not have to pay it. Others were not so lucky. Terrible company
Pros: Friendly staff
Cons: Confusing insurance required in Mexico
Pros: I didn’t like anything
Cons: Upsale like crazy. All the paperwork was completed ahead of time. Once we got there, everything needed to be redone AND the car we rented was not available, but "for only X pesos more, you can have this! And it's available now, without the 30 minute wait!"
Pros: It was easy to find the desk, shuttle service was efficient.
Cons: It too too long to pick up the car. Not enough staffs at the counter. Took over an hour.
Pros: good car
Cons: liability insurance more than doubled the cost with no chance of backing out
Cons: Car had no gas when we picked it up 2 hour wait to pick it up Up sell on insurance
Pros: The drop-off was much faster than the pick-up
Cons: They would not honour the agreement for the car I had booked. They forced me to pay for an upgrade simply because my credit card was “too new” for them to hold a deposit against it - which is absolute nonsense. It took 2 hours to collect the car.
Pros: The car was the size expected. And worked efficiently.
Cons: Waited 2 hours to pick up car before talking to desk clerk for 45 minutes. And being charge additional fees for breathing in their air conditioning.
Pros: Only that they were relatively quick on pick-up/drop-off process.
Cons: Many of the car rental agencies in Mexico use lowball pricing then surprise you with high mandatory insurance packages. Mex Rent A Car was no exception.
Pros: Mex was very efficient once we got to their offices but to get there took a very long time - they don't run regular shuttles to the car rental facility from the airport
Cons: We waited for an hour to be picked up to go and get our car.
Cons: No car representative at the airport counter and no shuttle available. Extra insurance was sold to us even though we had full coverage. Deposit was increased as insurance was not accepted. Finally car was given away even though we showed up on time. The next day we were forced to take an upgrade and were not even asked about the insurance, ridiculous
Pros: Friendly and helpful staff
Cons: long delay is getting my car - was made to waiting outsdoors in boiling heat
Pros: They exchange the car without problem
Cons: Too slow process at pickup and drop off.
Pros: Employees were friendly. Car was great.
Cons: Too long of a wait..
Cons: Worst car rental experience I’ve ever had. Waited over an hour in line to pick up the car. They were entirely under staffed to support the level of reservations that they accepted. When dropping the car off, the agent thought the key hole on the trunk looked loose so they proceeded to pull it out, and then Mex claimed that the damage was our fault. We had to wait 30 minutes for a shuttle to the airport and an agent ended up taking us in one of the rental cars. It was a complete mess…
Pros: Not a single thing
Cons: Tried to force me to purchase their ridiculous insurance coverage.
Cons: They are a complete scam and should not be renting cars.
Cons: it s mandatory to pay an expensive coverage Service takes too much time
Cons: All, they cheated us a lot about the price. We paied 320 USD too much. They told it is the deposit, but it was the price for the rental, with a upgrate and a 2. injurance.
Pros: The agent was very kind and explained everything in details.
Cons: Scammer on site trying to get me to a hotel and show. Appeared as a mex rental employee but was not. Held me up from getting car.
Cons: Extra charges and time to pickup and return the vehicle
Pros: There customer service was good as they tried to right the deceptiveness of Discover Cars
Cons: That they do business with discover cars. Discover Cars will be reported to the Better Business Bureau as a scam company as they stole the deposit as a commission.
Cons: Took forever. First car they gave us had a flat and we needed to wait for another.
Cons: The agents were trying to sell us additional insurance though we got full coverage from Discovercars (and they were aware of that fact).
Cons: extreme long wait for agent, swindled for additional fees not quoted resulting in a car costing 3X the rental amount. The over hour wait to receive the car. The car was on empty when we finally got the car.
Cons: they keep pushing to sell you their insurance. Although I had already purchased one from Discover , they wouldn't accept it. They told me they would not give me a rental until I purchase theirs. So I paid for insurance twice.
Pros: Good car, efficient delivery and drop off
Cons: Mex rent a car did not acknowledge the $72 that I had paid through Discovercars.com and made me pay the same fee again. They seemed to be in on the scam.
Pros: Su servicio excelente, mi experiencia fue agradable.
Pros: Car and staff were good
Cons: The late shuttle service and lack of urgency by return center staff even as multiple people awaiting flights came and asked why the shuttle was so late.
Cons: they gave me an old van with 75K on the ODO, the interior was very dirty. I had a flat, realized that the tires have never been rotated, the inner wall was wasted and the tire gave away mid trip. the breakdown service was not available so had to change the doghnut tire by myself and drive back to Playa. The replacement was a newer van thankfully. Very unprofessional I will never use them again and give a local firm the business, will stick with the tried and tested International brand names
Cons: Charged a different amount. Returning the car was a bit hectic.
Pros: Drop off was the only thing that went smoothly
Cons: They have no signs telling were the shuttle is to get there. They charge an extra $200 for insurance once you get there then make you wait over an hr for a car.
Cons: They are scamming people. You guys don't offer the required insurance. As a result, they force you to buy full insurance (instead of basic). I walked in that office thinking I was renting a car for $45/day, and then was informed I had to buy the full coverage for a total of $90/day. I finally argued them down to $67/day after 30 minutes of talking to multiple managers. This was a waste of my time. They blamed discover cars fyi and told me to rent directly through them next time. Terrible.
Pros: NOTHING IT IS A NARCO COMPANY
Cons: I LIKE NOTHING, IT IS A COMPANY OF VANDALS
Pros: The most of all I liked service of Fernando. As I arrived to celebrate my birthday in Yucatan, he gave us full insurance for basic price. And all the time was keeping the conversation very professional, even if I was very disappointed and not satifieted client.
Cons: Hidden price
Pros: Complete garbage service. They are crooks and scammers
Cons: The staff and the fact that I paid for a rental online and was then forced to pay 7x the amount or I wouldn't have a rental.
Pros: The shuttle drivers were great
Cons: I felt scammed
Pros: They charged unexpectedly over $300 more for full coverage
Cons: They charged unexpectedly over $300 more for full coverage
Pros: Straight forward, easy to work with, helped with transportation to hotel after drop off.
Cons: Allow Discover Cars to rip people off using thier name.
Pros: It took over two hours to get the car, which put us in a huge time crunch to catch a ferry to iur next destination. Everyone waiting was extremely upset, just like us.
Cons: Even though we purchased the insurance on-line when we rented the car they bilked us an additional $53 a day for their insurance!once they finally brought out the car it was fresh and new, but at the last minute switched it for a beat up dirty car. I have a video if this. The antenna was broken of and had exposed wires on the outside with too many dents and dings to inventory them all. On the inside the upholstery was stained and dirty. The interior windows had a film on them that made night…
Pros: Easy enough to drop the car back.
Cons: Felt pressurised into paying for an SPI fee. Essentially told that if I didn’t take out the cover I couldn’t have the car. This cost me £170 extra. Very unhappy.
Pros: Absolutely nothing. Ruined my holiday
Cons: How long have you got? Awful service. 3 hour long wait to get the car. Had agreed to pay $500 USD on pick up. Ending uo being $1200 with all the extra bullshit add ons.Criminal. I hate this company
Cons: Once picking up the car, we were told that we needed to buy an insurance, which was not clear from the discover cars site (and which seems to be against the Mexican law and against the Amex website), which doubled the total price. It’s a total scam. They are not clear about the price of the insurance (leaving out additional taxes) and use an outrageous exchange rate. There is just no road assistance. Never book with this website or company!
Cons: The experience not knowing about the crooks at the gas station and the stress of not knowing where to go makes me rethink renting next time. The car and the agency were excellent.
Pros: I liked that I got a clean car and that the representatives were honest in their assessment of the car's condition, so they didn't try to scam me that way.
Cons: I didn't need my DiscoverCars rental reservation at all. The car I thought I reserved through discovercars was not the car I got, and the price I was given was not the final price I paid, or even close. My deposit to DiscoverCars wasn't necessary, so I was scammed out of that money. I could have just rented directly from that counter and gotten the same price they offered me with my DiscoverCars voucher.
Pros: We were not able to get the car. We don't have credit card so they wanted us to pay a huge amount of money. We arrived at 1.00am and at the end we just didn't take the car. There were at least 6 other customers that were there too and not able to get their car for diverse reasons.
Pros: Free shuttle.
Cons: Everything else. 2 hours picking up a car, everyone fighting inside about the prices, car salesman tactics that felt out of place... nothing was easy, which is what I was waiting for going through discover cars.
Pros: The friendly person at the desk. The office is in walk distance of the arrival and departure terminal.
Cons: The car could have been in better condition. At least there was no security risk, but cleanliness could definitely be better. I had to pay for full insurance because my credit cards were too new. Later, in the same month, I booked another rental car with another company and didn't have an issue with my cards. But as this was in another country, I'm not sure if that's a regulation in Mexico. Not sure about that, it was just weird. At least I got a bigger car for the extra cost :).
Cons: 1h30 d’attente pour enfin s’asseoir dans une voiture qui était sur la réserve d’essence , non merci ! On nous a prit la tête parce que notre carte n’était pas la bonne et parce qu’on avait pas prit la bonne assurance , parce qu’on est français et que notre permis de conduire est suisse … bref un enfer !
Cons: They forced me to make their insurance even when I told them I have full coverage already. They told me that my credit card dont have enogh funds, then I called my bank a couple of times and from the bank told that I have enough funds and that they dont recieve any payment request from MEX rent a car. I finally agreed to pay their insurance and suddenly my card worked and was able to pay. They make me wait for more than two hours whith my kids and I had to pay 320 BGN for the calls to my bank.
Cons: The service by the agent in cancún was terrible, it took over 2 hours to get the car and we were told we had until 10pm on Thursday to drop the car off in Mérida, which he wrote down on our paper. Drop off time was not on the contract. We dropped car off at 9pm and thelady told us we owed an extra day which was completely unfair to request this of us when we were explicitly told by the agent in cancún that we had until 10pm on Thursday. They kept my deposit which is unfair and hope to get back.
Pros: Brand new car. Great staff. Was late for my return flight and they personally drove me to the terminal, super nice.
Cons: For all intents and purposes they do not accept American car insurance. Despite providing my geico policy number and universal Amex coverage, they do not have any arrangements w US insurance companies. You’d have to print the entire policy fine print and, I’d recommend, get it preaplroved by them if you would like to avoid the huge insurance costs. It’s ultimately cheaper to go with a us based company like hertz that will accept your car insurance.
Cons: Ended up spending $200+ more than expected in order to get the car. Spent roughly 90 minutes between wait for shuttle and wait at the counter. Will NEVER rent from them again. Period.
Pros: Not much
Cons: They charged me DOUBLE of what was agreed on the website... terrible service!
Pros: Worst service ever, the worst part was discover cars cudtomet service
Cons: Worst service ever, the worst part was discover cars cudtomet service
Pros: The fact that I finally got my cat
Cons: I was traveling with a party of 5 and our plane was late and our luggage was a problem too. I was told our reserved van was given away as we more than 30 minutes late and did not call . We finally got a van but had to argue about everything from an already stressful day!
Cons: Inefficiency and condition of vehicle
Pros: Your shuttle drivers were very friendly and provided great service.
Cons: Your customer service rep. lied to me and forced me to get insurance that I already had coverage for. When I returned the car, two people checked it and said there was no damage; once I brought up the issue with insurance, they needed to "double check the car for damage" and thats when they found some. Your company is a scam and I've notified the website I book you through that this is how you handle business.
Pros: Very kind customer service and explained everything clearly and used very good English
Cons: Not enough customer service agents when getting my car rental which caused a longer than necessary wait
Pros: The car was clean and in good condition. The employees were helpful.
Cons: Mex Rent Car didn't fully disclose their fees. The "full coverage" insurance they advertised with the rental and which I purchased turned out to only be partial coverage. I have since learned from others Mex Rent Car is known for doing this. Also, though the car we rented was sitting in the lot right in front of us, after completing the initial pick up process, we waited more than 30 min before they allowed us to take the car (nothing else was done to the car).
Cons: At every juncture, they seemed to want to scam me. First, they said they didn't have a record of my DiscoverCars reservation. When I told them that their rep had already confirmed my name on the list, they relented. Then, they said my credit card wouldn't work -- but my bank confirmed it was not a problem with the credit card, instead with Mex RAC's network. Then, Mex said that they'd need to take my friend's debit card instead of mine (no explanation), and they charged us an extra $200+ on top.
Cons: There is not enough space in this comment box to write about the ABSOLUTELY TERRIBLE EXPENSIVE EXPERIENCE FOR A RENTAL CAR I NEVER GOT
Pros: Provided trap rental liberality insurance
Cons: Provided trap rental liberality insurance
Pros: Nothing. I was unable to complete the rental due to them attempting to charge an additional $1300
Cons: Upon arrival in the evening, they informed me that since I had rented it to be picked up at 11 am (an arbitrary time I chose to make sure it would be available), I was “late”, and therefore would have to pay an additional $1300 (on top of a $2500 month long rental). I refused, and ended up spending a couple of hours finding and securing a rental at a nearby Hertz (who ended up giving me an upgraded car for the original $2500 price that the original company quoted).
Pros: Absolutely nothing
Cons: This company ruined my vacation
Cons: Car came after waiting for 2 hours with only a half tank of gas.
Pros: The car itself was great. Comfortable, clean, drove well, great handling.
Cons: When we took the shuttle back to the airport, the driver asked which terminal we needed. I told him Alaska airlines, terminal 2. He then corrected me and said that I needed terminal 3. I didn't argue with him because I assumed he knew what he was talking about- this is his daily job. After we got dropped off we found that we indeed needed Terminal 2. We were then ushered out to a taxi and told it would be 800 pesos! I said I'd walk but was told it would be 30min. We paid 400. It felt like a sca
Pros: That i got The car
Cons: Rental provider changed
Pros: They did everything we would expect from a rental company at the airport
Cons: Friendliness of all the staff
Pros: Quick dropoff
Cons: Pickup was terrible - they didn't have the car I reserved, so I was stuck paying a lot more money for a different car. It was also very hard to communicate with the desk agent because of the language barrier. Also had to wait a very long time to actually get the car.
Cons: They could not guarantee my car to be available on time. They said I did not pay anything, but already had paid you a partial deposit. They said I did not pay for the insurance coverages, but I had with you They said I had to get a more expensive car because that was all that was available They said I could contact you to discuss a change in the reservation They ended up charging me double the cost of the rental, so basically you BOTH got paid for my rental. I will return to HERTZ
Pros: Even though I had letter from my credit card company that showed Ldw was covered they basically forced me into buying their insurance otherwise they wanted to put the full value of the car on my credit card
Cons: After the unpleasant discussion with their agent at the desk, I then had to wait outside for more than 30 mi utes while only one employee was getting cars for people. While waiting for cars several other people were trying to sell us visits to hotels to get sucked into timeshares or tours to cenotes etc. A total scam! Seems like Mex was in cahoots with a tour company to force people to listen to this sales while waiting for cars
Cons: We were a few minutes past the deadline for renting the car and they gave our car away. We ended up having to walk over to another car rental company.
Pros: The car was great and worked well
Cons: They lied to us about not having our car, then charged us twice as much as promised to get a larger car. They also took a bunch of time getting the car to us.
Cons: MEX RENT A CAR did not honour the reservation as they did not have enough cars and were favouring customers who had paid full price
Pros: Overall good rental experience
Cons: Car return was difficult to find
Pros: Drop off was seamless
Cons: Price transparency was a major issue. Ended up paying 4 times the original quote before I could pick up the car.
Pros: Nothing, I will likely not rent from them again
Cons: Horrible with time, up charged because I did not have a credit card. Could not shoe me where it said that.
Cons: Waited an inordinate amount of time in line to speak to the rental clerk, and then waited almost an hour for the car to be ready after that
Cons: Took 2 hours to get our car. Unknown fees that were not outlined by Discover had us spending twice what we were expecting.
Pros: They are frauds and ripped me off for over 2000$ cad
Cons: Worst company. They took all my money
Pros: SCAM WEBSITE
Cons: SCAM WEBSITE
Pros: the dropping off staff of the vehicle is very good, very efficient in all checks and flexible to the smallest details, they work subtly
Cons: What I did not like was the change they made to my initial rate, I paid double what was stated by discover, automatically when it arrives that I have a type of insurance from discover they begin to lock the situation I agreed to double the price because in I really needed the car.
Pros: Nothing. Horrible horrible experience and do not recommend it.
Cons: Wait time, cleanliness
Pros: The drop off was fast
Cons: Very slow. Charged more money at the counter. Will never use again or recommend to anyone. It’s a scam.
Pros: the shuttle
Cons: the swindle / fraud when ignored my visa card and forced me an additional insurance
Pros: I will NEVER use Discover Cars again. The price quoted ended up being entirely different and my deposit I made never applied to my rental. Discover Cars is a Scam. Don’t rent or make reservations through them. You don’t need it for Mexico rentals and they just take your money and poof it’s gone!
Cons: Terrible customer service and drop off.
Cons: Complete fraud
Cons: Customer agent tries to sell you on full coverage insurance even when it was purchased. They also tries to up the prices because they know you are a tourist. They are professional scammers.
Pros: Simple and easy
Pros: We did not like Mex Rent Cancun service. They had problem with credit cards and there for with us 2 Netherland families how had same problem and we all did not get the service what we had paid before.
Cons: Worst service ever!!
Pros: Pretty good car at a good price.
Cons: They forced me to buy their damage waiver even though my credit card had the same protection.
Pros: Absolutely nothing. Waited for a pickup for 1:30 hours, called them 3 times, every time was told that pickup is 5 minutes away. In the end, they stopped answering the phone. Agent was almost enjoying the fact that he can find the reasons not to rent the car.
Cons: Extremely rude people, trying to scam you every minute of the pick up process. And the process is long. Never saw soo many people feeling hopeless in one room, while the whole staff behind the counter doesn’t care at all and keeps digging for moneys they don’t deserve
Pros: Kindness if the employees, fair service.
Cons: Harder to find the dropping off place - it could be better signed.
Pros: Nada, ESTAFADORES
Cons: DICEN UN PRECIO Y COBRAN OTRO
Pros: I spent 3 hours at the rental desk but I was able to get my car. They wanted me to take their own insurance. After negotiating they accepted but they said my credit card is not working for the deposite which is wrong as I checked with my bank before leaving. So the only choice I had was to take their package with their insurance because deposite did not applied in this case. But at that time they informed me that the initial offer is no more applicable and they double their price.
Pros: Nothing. They are scammers who up sell insurance I didn’t want nor need but they refused to give me the car until I paid it
Cons: They scam every single client
Cons: I booked with third party liability included and they lied about it not being valid. They refused to rent me the car without booking their supplemental insurance (which they claimed was mandatory) which was 3x the cost of the overall rental. They lied to my face on several occasions about the requirements and changed their story everytime i countered their arguments. Picking up the car took 2h.
Pros: Nothing: These are a group of totally incompetents', unprofessional and corrupted individuals. The cars had absolutely no oil and were full of damages. This is totally unacceptable and I want my money back in the amount of $172 US
Cons: Everything: These are a group of totally incompetents', unprofessional and corrupted individuals. he cars had absolutely no oil and were full of damages. This is totally unacceptable and I want my money back in the amount of $172 US
Pros: All bad