Cancun Airport (CUN), Cancun, Mexico
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Driver's country of residence is United States of America (USA) and age is 30-65
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MEX RENT A CAR at Cancun Airport

Blvd.luis Donaldo Colosio Lt 8, 77560 Cancún, Q.R.
0052 3 341 708 243/ 0052 3 346 242 114
Mex Rent a Car has a sizeable fleet of cars at Cancun Airport. Vehicles of different types are available, from mini and economy to full-size, premium, and luxury. Cancun Airport is the second-busiest airport in Mexico and the fourth-busiest in Latin America. The airport has four terminals.
Pick-up instructions
After collecting your luggage, proceed to the Car Rental Area (outside baggage claim) where you will find the MEX RAC booth. There, a uniformed MEX RAC agent will arrange for the shuttle to pick you up.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
VW Jetta
June 24, 2022

Cons: they keep pushing to sell you their insurance. Although I had already purchased one from Discover , they wouldn't accept it. They told me they would not give me a rental until I purchase theirs. So I paid for insurance twice.

United States of America (USA)
VW Polo
June 10, 2022

Pros: Good car, efficient delivery and drop off

Cons: Mex rent a car did not acknowledge the $72 that I had paid through Discovercars.com and made me pay the same fee again. They seemed to be in on the scam.

Puerto Rico
Hyundai Elantra
June 9, 2022

Pros: Su servicio excelente, mi experiencia fue agradable.

United States of America (USA)
VW Polo
June 6, 2022

Pros: Car and staff were good

Cons: The late shuttle service and lack of urgency by return center staff even as multiple people awaiting flights came and asked why the shuttle was so late.

Canada
Toyota Sienna
June 4, 2022

Pros: None

Cons: they gave me an old van with 75K on the ODO, the interior was very dirty. I had a flat, realized that the tires have never been rotated, the inner wall was wasted and the tire gave away mid trip. the breakdown service was not available so had to change the doghnut tire by myself and drive back to Playa. The replacement was a newer van thankfully. Very unprofessional I will never use them again and give a local firm the business, will stick with the tried and tested International brand names

United States of America (USA)
VW Polo
June 4, 2022

Cons: Charged a different amount. Returning the car was a bit hectic.

United States of America (USA)
Hyundai Elantra
June 3, 2022

Pros: Drop off was the only thing that went smoothly

Cons: They have no signs telling were the shuttle is to get there. They charge an extra $200 for insurance once you get there then make you wait over an hr for a car.

United States of America (USA)
Kia Rio
June 1, 2022

Cons: They are scamming people. You guys don't offer the required insurance. As a result, they force you to buy full insurance (instead of basic). I walked in that office thinking I was renting a car for $45/day, and then was informed I had to buy the full coverage for a total of $90/day. I finally argued them down to $67/day after 30 minutes of talking to multiple managers. This was a waste of my time. They blamed discover cars fyi and told me to rent directly through them next time. Terrible.

United States of America (USA)
Kia Rio
May 25, 2022

Pros: NOTHING IT IS A NARCO COMPANY

Cons: I LIKE NOTHING, IT IS A COMPANY OF VANDALS

Mexico
Kia Rio
May 24, 2022

Pros: The most of all I liked service of Fernando. As I arrived to celebrate my birthday in Yucatan, he gave us full insurance for basic price. And all the time was keeping the conversation very professional, even if I was very disappointed and not satifieted client.

Cons: Hidden price

Canada
Volkswagen Vento
May 18, 2022

Pros: Complete garbage service. They are crooks and scammers

Cons: The staff and the fact that I paid for a rental online and was then forced to pay 7x the amount or I wouldn't have a rental.

United States of America (USA)
Volkswagen Vento
May 16, 2022

Pros: The shuttle drivers were great

Cons: I felt scammed

United States of America (USA)
Volkswagen Vento
May 11, 2022

Pros: They charged unexpectedly over $300 more for full coverage

Cons: They charged unexpectedly over $300 more for full coverage

United States of America (USA)
Kia Rio
May 5, 2022

Pros: Straight forward, easy to work with, helped with transportation to hotel after drop off.

Cons: Allow Discover Cars to rip people off using thier name.

United States of America (USA)
VW Polo
May 5, 2022

Pros: It took over two hours to get the car, which put us in a huge time crunch to catch a ferry to iur next destination. Everyone waiting was extremely upset, just like us.

Cons: Even though we purchased the insurance on-line when we rented the car they bilked us an additional $53 a day for their insurance!once they finally brought out the car it was fresh and new, but at the last minute switched it for a beat up dirty car. I have a video if this. The antenna was broken of and had exposed wires on the outside with too many dents and dings to inventory them all. On the inside the upholstery was stained and dirty. The interior windows had a film on them that made night…

United Kingdom
VW Polo
May 2, 2022

Pros: Easy enough to drop the car back.

Cons: Felt pressurised into paying for an SPI fee. Essentially told that if I didn’t take out the cover I couldn’t have the car. This cost me £170 extra. Very unhappy.

New Zealand
Nissan Versa
May 2, 2022

Pros: Absolutely nothing. Ruined my holiday

Cons: How long have you got? Awful service. 3 hour long wait to get the car. Had agreed to pay $500 USD on pick up. Ending uo being $1200 with all the extra bullshit add ons.Criminal. I hate this company

Mexico
Kia Rio
May 2, 2022

Cons: Once picking up the car, we were told that we needed to buy an insurance, which was not clear from the discover cars site (and which seems to be against the Mexican law and against the Amex website), which doubled the total price. It’s a total scam. They are not clear about the price of the insurance (leaving out additional taxes) and use an outrageous exchange rate. There is just no road assistance. Never book with this website or company!

United States of America (USA)
Volkswagen Vento
April 29, 2022

Pros: Nothing

Cons: Everything

United States of America (USA)
Kia Soul
April 29, 2022

Cons: The experience not knowing about the crooks at the gas station and the stress of not knowing where to go makes me rethink renting next time. The car and the agency were excellent.

United States of America (USA)
VW Polo
April 29, 2022

Pros: I liked that I got a clean car and that the representatives were honest in their assessment of the car's condition, so they didn't try to scam me that way.

Cons: I didn't need my DiscoverCars rental reservation at all. The car I thought I reserved through discovercars was not the car I got, and the price I was given was not the final price I paid, or even close. My deposit to DiscoverCars wasn't necessary, so I was scammed out of that money. I could have just rented directly from that counter and gotten the same price they offered me with my DiscoverCars voucher.

Colombia
Volkswagen Vento
April 27, 2022

Pros: We were not able to get the car. We don't have credit card so they wanted us to pay a huge amount of money. We arrived at 1.00am and at the end we just didn't take the car. There were at least 6 other customers that were there too and not able to get their car for diverse reasons.

United States of America (USA)
Hyundai Tucson
April 21, 2022

Pros: Free shuttle.

Cons: Everything else. 2 hours picking up a car, everyone fighting inside about the prices, car salesman tactics that felt out of place... nothing was easy, which is what I was waiting for going through discover cars.

Switzerland
VW Polo
April 18, 2022

Pros: The friendly person at the desk. The office is in walk distance of the arrival and departure terminal.

Cons: The car could have been in better condition. At least there was no security risk, but cleanliness could definitely be better. I had to pay for full insurance because my credit cards were too new. Later, in the same month, I booked another rental car with another company and didn't have an issue with my cards. But as this was in another country, I'm not sure if that's a regulation in Mexico. Not sure about that, it was just weird. At least I got a bigger car for the extra cost :).

Switzerland
VW Polo
April 17, 2022

Cons: 1h30 d’attente pour enfin s’asseoir dans une voiture qui était sur la réserve d’essence , non merci ! On nous a prit la tête parce que notre carte n’était pas la bonne et parce qu’on avait pas prit la bonne assurance , parce qu’on est français et que notre permis de conduire est suisse … bref un enfer !

Bulgaria
VW Polo
April 13, 2022

Cons: They forced me to make their insurance even when I told them I have full coverage already. They told me that my credit card dont have enogh funds, then I called my bank a couple of times and from the bank told that I have enough funds and that they dont recieve any payment request from MEX rent a car. I finally agreed to pay their insurance and suddenly my card worked and was able to pay. They make me wait for more than two hours whith my kids and I had to pay 320 BGN for the calls to my bank.

Mexico
VW Polo
April 12, 2022

Pros: Nothing.

Cons: The service by the agent in cancún was terrible, it took over 2 hours to get the car and we were told we had until 10pm on Thursday to drop the car off in Mérida, which he wrote down on our paper. Drop off time was not on the contract. We dropped car off at 9pm and thelady told us we owed an extra day which was completely unfair to request this of us when we were explicitly told by the agent in cancún that we had until 10pm on Thursday. They kept my deposit which is unfair and hope to get back.

United States of America (USA)
Nissan Versa
April 8, 2022

Pros: Brand new car. Great staff. Was late for my return flight and they personally drove me to the terminal, super nice.

Cons: For all intents and purposes they do not accept American car insurance. Despite providing my geico policy number and universal Amex coverage, they do not have any arrangements w US insurance companies. You’d have to print the entire policy fine print and, I’d recommend, get it preaplroved by them if you would like to avoid the huge insurance costs. It’s ultimately cheaper to go with a us based company like hertz that will accept your car insurance.

United States of America (USA)
Toyota Sienna
April 5, 2022

Pros: Nothing!

Cons: Ended up spending $200+ more than expected in order to get the car. Spent roughly 90 minutes between wait for shuttle and wait at the counter. Will NEVER rent from them again. Period.

United Kingdom
VW Polo
March 31, 2022

Pros: Not much

Cons: They charged me DOUBLE of what was agreed on the website... terrible service!

Mexico
Toyota Sienna
March 24, 2022

Pros: Worst service ever, the worst part was discover cars cudtomet service

Cons: Worst service ever, the worst part was discover cars cudtomet service

United States of America (USA)
Toyota Sienna
March 24, 2022

Pros: The fact that I finally got my cat

Cons: I was traveling with a party of 5 and our plane was late and our luggage was a problem too. I was told our reserved van was given away as we more than 30 minutes late and did not call . We finally got a van but had to argue about everything from an already stressful day!

United States of America (USA)
Kia Rio
March 23, 2022

Pros: Cheap

Cons: Inefficiency and condition of vehicle

Canada
VW Polo
March 22, 2022

Pros: Your shuttle drivers were very friendly and provided great service.

Cons: Your customer service rep. lied to me and forced me to get insurance that I already had coverage for. When I returned the car, two people checked it and said there was no damage; once I brought up the issue with insurance, they needed to "double check the car for damage" and thats when they found some. Your company is a scam and I've notified the website I book you through that this is how you handle business.

United States of America (USA)
Kia Rio
March 19, 2022

Pros: Very kind customer service and explained everything clearly and used very good English

Cons: Not enough customer service agents when getting my car rental which caused a longer than necessary wait

United States of America (USA)
VW Jetta
March 15, 2022

Pros: The car was clean and in good condition. The employees were helpful.

Cons: Mex Rent Car didn't fully disclose their fees. The "full coverage" insurance they advertised with the rental and which I purchased turned out to only be partial coverage. I have since learned from others Mex Rent Car is known for doing this. Also, though the car we rented was sitting in the lot right in front of us, after completing the initial pick up process, we waited more than 30 min before they allowed us to take the car (nothing else was done to the car).

United States of America (USA)
Volkswagen Vento
March 14, 2022

Pros: NOTHING.

Cons: At every juncture, they seemed to want to scam me. First, they said they didn't have a record of my DiscoverCars reservation. When I told them that their rep had already confirmed my name on the list, they relented. Then, they said my credit card wouldn't work -- but my bank confirmed it was not a problem with the credit card, instead with Mex RAC's network. Then, Mex said that they'd need to take my friend's debit card instead of mine (no explanation), and they charged us an extra $200+ on top.

Canada
Kia Rio
March 13, 2022

Cons: There is not enough space in this comment box to write about the ABSOLUTELY TERRIBLE EXPENSIVE EXPERIENCE FOR A RENTAL CAR I NEVER GOT

United States of America (USA)
Kia Rio
March 4, 2022

Pros: Provided trap rental liberality insurance

Cons: Provided trap rental liberality insurance

United States of America (USA)
Toyota Hiace
March 1, 2022

Pros: Nothing. I was unable to complete the rental due to them attempting to charge an additional $1300

Cons: Upon arrival in the evening, they informed me that since I had rented it to be picked up at 11 am (an arbitrary time I chose to make sure it would be available), I was “late”, and therefore would have to pay an additional $1300 (on top of a $2500 month long rental). I refused, and ended up spending a couple of hours finding and securing a rental at a nearby Hertz (who ended up giving me an upgraded car for the original $2500 price that the original company quoted).

Ukraine
Volkswagen Vento
February 28, 2022

Pros: Absolutely nothing

Cons: This company ruined my vacation

United States of America (USA)
Volkswagen Vento
February 26, 2022

Cons: Car came after waiting for 2 hours with only a half tank of gas.

Canada
VW Polo
February 25, 2022

Pros: Nothing

Cons: Nothing

United States of America (USA)
VW Polo
February 19, 2022

Pros: The car itself was great. Comfortable, clean, drove well, great handling.

Cons: When we took the shuttle back to the airport, the driver asked which terminal we needed. I told him Alaska airlines, terminal 2. He then corrected me and said that I needed terminal 3. I didn't argue with him because I assumed he knew what he was talking about- this is his daily job. After we got dropped off we found that we indeed needed Terminal 2. We were then ushered out to a taxi and told it would be 800 pesos! I said I'd walk but was told it would be 30min. We paid 400. It felt like a sca

Finland
Volkswagen Vento
February 18, 2022

Pros: That i got The car

Cons: Rental provider changed

United States of America (USA)
Hyundai Elantra
February 18, 2022

Pros: They did everything we would expect from a rental company at the airport

Cons: Friendliness of all the staff

United States of America (USA)
Hyundai Elantra
February 17, 2022

Pros: Quick dropoff

Cons: Pickup was terrible - they didn't have the car I reserved, so I was stuck paying a lot more money for a different car. It was also very hard to communicate with the desk agent because of the language barrier. Also had to wait a very long time to actually get the car.

United States of America (USA)
Hyundai Elantra
February 16, 2022

Pros: NOTHING

Cons: They could not guarantee my car to be available on time. They said I did not pay anything, but already had paid you a partial deposit. They said I did not pay for the insurance coverages, but I had with you They said I had to get a more expensive car because that was all that was available They said I could contact you to discuss a change in the reservation They ended up charging me double the cost of the rental, so basically you BOTH got paid for my rental. I will return to HERTZ

United States of America (USA)
Kia Rio
February 9, 2022

Pros: Even though I had letter from my credit card company that showed Ldw was covered they basically forced me into buying their insurance otherwise they wanted to put the full value of the car on my credit card

Cons: After the unpleasant discussion with their agent at the desk, I then had to wait outside for more than 30 mi utes while only one employee was getting cars for people. While waiting for cars several other people were trying to sell us visits to hotels to get sucked into timeshares or tours to cenotes etc. A total scam! Seems like Mex was in cahoots with a tour company to force people to listen to this sales while waiting for cars

United States of America (USA)
Volkswagen Vento
February 8, 2022

Cons: We were a few minutes past the deadline for renting the car and they gave our car away. We ended up having to walk over to another car rental company.

United States of America (USA)
VW Polo
February 6, 2022

Pros: The car was great and worked well

Cons: They lied to us about not having our car, then charged us twice as much as promised to get a larger car. They also took a bunch of time getting the car to us.

United Kingdom
VW Polo
February 5, 2022

Cons: MEX RENT A CAR did not honour the reservation as they did not have enough cars and were favouring customers who had paid full price

United States of America (USA)
Volkswagen Vento
February 5, 2022

Pros: Overall good rental experience

Cons: Car return was difficult to find

United States of America (USA)
VW Polo
February 5, 2022

Pros: Drop off was seamless

Cons: Price transparency was a major issue. Ended up paying 4 times the original quote before I could pick up the car.

United States of America (USA)
Hyundai Creta
January 28, 2022

Pros: Nothing, I will likely not rent from them again

Cons: Horrible with time, up charged because I did not have a credit card. Could not shoe me where it said that.

United States of America (USA)
Kia Rio
January 22, 2022

Cons: Waited an inordinate amount of time in line to speak to the rental clerk, and then waited almost an hour for the car to be ready after that

United States of America (USA)
Kia Rio
January 22, 2022

Cons: Took 2 hours to get our car. Unknown fees that were not outlined by Discover had us spending twice what we were expecting.

Canada
Hyundai Creta
January 20, 2022

Pros: They are frauds and ripped me off for over 2000$ cad

Cons: Worst company. They took all my money

United States of America (USA)
VW Polo
January 17, 2022

Pros: SCAM WEBSITE

Cons: SCAM WEBSITE

Mexico
Kia Rio
January 12, 2022

Pros: the dropping off staff of the vehicle is very good, very efficient in all checks and flexible to the smallest details, they work subtly

Cons: What I did not like was the change they made to my initial rate, I paid double what was stated by discover, automatically when it arrives that I have a type of insurance from discover they begin to lock the situation I agreed to double the price because in I really needed the car.

United States of America (USA)
Toyota Sienna
January 11, 2022

Pros: Nothing. Horrible horrible experience and do not recommend it.

United States of America (USA)
Kia Rio
January 5, 2022

Cons: Wait time, cleanliness

United States of America (USA)
VW Polo
January 2, 2022

Pros: The drop off was fast

Cons: Very slow. Charged more money at the counter. Will never use again or recommend to anyone. It’s a scam.

Netherlands
Volkswagen Vento
January 2, 2022

Pros: the shuttle

Cons: the swindle / fraud when ignored my visa card and forced me an additional insurance

United States of America (USA)
VW Polo
December 30, 2021

Pros: I will NEVER use Discover Cars again. The price quoted ended up being entirely different and my deposit I made never applied to my rental. Discover Cars is a Scam. Don’t rent or make reservations through them. You don’t need it for Mexico rentals and they just take your money and poof it’s gone!

United Kingdom
VW Polo
December 24, 2021

Cons: Terrible customer service and drop off.

Canada
Volkswagen Vento
December 22, 2021

Pros: Nothing

Cons: Complete fraud

United States of America (USA)
VW Polo
December 15, 2021

Pros: None.

Cons: Customer agent tries to sell you on full coverage insurance even when it was purchased. They also tries to up the prices because they know you are a tourist. They are professional scammers.

United States of America (USA)
Volkswagen Vento
December 12, 2021

Pros: Simple and easy

Estonia
VW Polo
December 5, 2021

Pros: We did not like Mex Rent Cancun service. They had problem with credit cards and there for with us 2 Netherland families how had same problem and we all did not get the service what we had paid before.

Cons: Worst service ever!!

United States of America (USA)
VW Polo
December 3, 2021

Pros: Pretty good car at a good price.

Cons: They forced me to buy their damage waiver even though my credit card had the same protection.

Croatia
VW Polo
December 1, 2021

Pros: Absolutely nothing. Waited for a pickup for 1:30 hours, called them 3 times, every time was told that pickup is 5 minutes away. In the end, they stopped answering the phone. Agent was almost enjoying the fact that he can find the reasons not to rent the car.

Belgium
VW Polo
November 29, 2021

Cons: Extremely rude people, trying to scam you every minute of the pick up process. And the process is long. Never saw soo many people feeling hopeless in one room, while the whole staff behind the counter doesn’t care at all and keeps digging for moneys they don’t deserve

Slovenia
Volkswagen Vento
November 2, 2021

Pros: Kindness if the employees, fair service.

Cons: Harder to find the dropping off place - it could be better signed.

Colombia
VW Polo
October 27, 2021

Pros: Nada, ESTAFADORES

Cons: DICEN UN PRECIO Y COBRAN OTRO

France
Kia Rio
October 6, 2021

Pros: I spent 3 hours at the rental desk but I was able to get my car. They wanted me to take their own insurance. After negotiating they accepted but they said my credit card is not working for the deposite which is wrong as I checked with my bank before leaving. So the only choice I had was to take their package with their insurance because deposite did not applied in this case. But at that time they informed me that the initial offer is no more applicable and they double their price.

Cons: everythin

United States of America (USA)
Volkswagen Vento
October 6, 2021

Pros: Nothing. They are scammers who up sell insurance I didn’t want nor need but they refused to give me the car until I paid it

Cons: They scam every single client

United States of America (USA)
Volkswagen Vento
September 29, 2021

Cons: I booked with third party liability included and they lied about it not being valid. They refused to rent me the car without booking their supplemental insurance (which they claimed was mandatory) which was 3x the cost of the overall rental. They lied to my face on several occasions about the requirements and changed their story everytime i countered their arguments. Picking up the car took 2h.

United States of America (USA)
VW Jetta
September 21, 2021

Pros: Nothing: These are a group of totally incompetents', unprofessional and corrupted individuals. The cars had absolutely no oil and were full of damages. This is totally unacceptable and I want my money back in the amount of $172 US

Cons: Everything: These are a group of totally incompetents', unprofessional and corrupted individuals. he cars had absolutely no oil and were full of damages. This is totally unacceptable and I want my money back in the amount of $172 US

Spain
Hyundai Elantra
August 25, 2021

Pros: All bad

Cons: I paid for shuttle at the airport. After 1 hour of waiting no one came, no one picked up the phone numbers given. Wait time for the car was 1 hour. The car was already damaged inside and outside but it was handed at 00:30 so it was too dark to see anything. Even if I paid for full coverage insurance on discovercars Mex said I could not leave without hiring one of their insurances. So I paid double full coverage insurance. All round I would not recommend none of the 2 companies.

United States of America (USA)
VW Polo
August 18, 2021

Pros: Efficient!

Cons: While you wait for your car there is someone pushing a time share. They are NOT employees of Mexcar.

Mexico
VW Polo
July 13, 2021

Cons: That I had to pay double what I was quoted by discover cars

United States of America (USA)
Volkswagen Vento
July 11, 2021

Cons: Scammers, would not allow us to take rental without using outrageous insurance that was 3 times the rental cost, everythough we opted to post for it in advance.

United States of America (USA)
Nissan Versa
July 4, 2021

Pros: Drop off was easy.

Cons: Everything. I purchased liability coverage through the rental, through Traveler's Insurance, and it's also covered through my credit card. The car agency still charged me an extra $40 per day which brought my total for the rental over $500. Absolutely insane. There was no accountability. The lady was just ignoring me and making stuff up to charge me more. A blatant scam.

Canada
Volkswagen Vento
June 27, 2021

Pros: Worst company ever Boyh of you discovercars and mex Couldn't get my car with the offer announced because i was late more than an hour although i had sent a message to mex to tell them that my flight was cancelled and that i will come in the next flight within 3 hours. Discover cars alssi were part if this scene and charges me the amount without getting mcar. Mex told that they can give me a car for 1000$ A bunch of robers

United States of America (USA)
Volkswagen Vento
June 23, 2021

Pros: Nothing

Cons: Car was very dirty and customer service was not help with anything

United States of America (USA)
VW Jetta
June 22, 2021

Cons: Agent basically forced me to purchase additional insurance if not he wouldn’t rent us the car and I would loose our deposit. It is a scam on my rental i already had insurance included in my rental agreement.

United States of America (USA)
Volkswagen Vento
June 21, 2021

Pros: Nothing

Cons: They weren’t helpful when I tried to pick up my car with 3 kids and now won’t answer me when I’m asking for a refund!!

Brazil
Volkswagen Vento
June 15, 2021

Pros: Ele me cobraram o valor da locação total sendo que eu já tinha pago metade, aluguei outro veículo em outra locadora que muito mais barato..

Cons: Ele me cobraram o valor da locação total sendo que eu já tinha pago metade, aluguei outro veículo em outra locadora que muito mais barato..

Colombia
Volkswagen Vento
June 8, 2021

Pros: Cars were updated to some of the latest models.

Cons: The cars were totally out of service. I had to return the car two times, because something was malfunctioning. Interiors were dirty, the cars were bumped all over.

United States of America (USA)
VW Jetta
June 3, 2021

Pros: I did not liked the service. It's a very long wait to pick up the rental. They charge you extra for an insurance that the contract states that is included. I ended up paying 3 times the amount that was on the rental contract. I would never recommend this rental company.

Cons: I did not liked the service at all. It's a very long wait to pick up the rental. They charge you extra for an insurance that the contract states that is included. I ended up paying 3 times the amount that was on the rental contract. I would never recommend this rental company.

El Salvador
Volkswagen Vento
May 27, 2021

Pros: cant tell, didnt get the car at the end

Cons: cant tell, didnt get the car at the end

United States of America (USA)
VW Jetta
May 20, 2021

Pros: Es una ESTAFA lo del tema del seguro con la renta de carros en este lugar . Cuando llegas a recoger tu carro te obligan a que compres un Seguro que es 3 veces más caro que la propia renta del vehículo. Yo le compre un seguro que venden online al momento de la reserva y después llame a la compañía

Cons: Es una "ESTAFA" lo del tema del seguro con la renta de los carros en este lugar. Una vez que llegas a recoger tu carro te obligan a comprarles un seguro carisimo que cuesta el triple de lo que pagaste por la renta del vehículo. Yo pague un poco más caro por la renta de mi carro ya que online tienes la oportunidad de comprar un seguro que aparentemente cubre todo y es suficiente para manejar en México. Además para estar seguro les llame y les pregunte y me dijeron q no necesitaba otro seguro y

United States of America (USA)
VW Polo
May 18, 2021

Cons: Lots of hidden fees. It cost 3 times the amount quoted when I found the reservation online

United States of America (USA)
Volkswagen Vento
April 28, 2021

Pros: Nothing. Beware. Huge ripoff!!

Cons: Nothing. Unfriendly uncaring tricksters!!

United States of America (USA)
VW Jetta
April 25, 2021

Pros: Friendliness of the agents behind the counter at pickup and drop off.

Cons: The long wait after check in to receive the rental car. A warning ⚠️ light was on after leaving the office.

United States of America (USA)
VW Polo
April 18, 2021

Pros: Bullshit service

Cons: Not what I wanted

United States of America (USA)
Toyota Sienna
January 7, 2021

Pros: Nothing!

Cons: Already explained.

United States of America (USA)
VW Polo
December 30, 2020

Cons: Complete scam, everyone in line was upset because instead of 88 dollars you guys charge almost 300 to rent a car.

United States of America (USA)
Kia Rio
December 17, 2020

Pros: I sent in my issues and have yet to get a response

United States of America (USA)
Toyota Sienna
October 25, 2020

Pros: no cumplen con lo que dicen.. yo.rente una camioneta y no había y me dijeron que me la llevarian al hotel y nunca lo hicieron. pésimo servicio

United States of America (USA)
Toyota Sienna
July 29, 2020

Cons: Car did not come with a license plate and was obviously not a new car with all the dings surrounding it. The Mexican police took interest in a car with no plates and I was pulled over for that. Thankfully no Ticket.I was also given a car with no gas. I literally only had about 20 km till empty. I received a typical pay a huge fee for insurance, Despite having purchased full insurance. My online rate I thought was high at over $250 ended up being over $450. Pick up was extremely long with my fami

United States of America (USA)
Kia Rio
March 12, 2020

Pros: Drop off/return process was smooth. Shuttles were prompt.

Cons: Took nearly 2 hrs to stand in line and pick up the car. They forced us to pay an extra $100 to upgrade to an SUV claiming not to have the economy car we requested despite a couple economy cars in the lot.

Canada
VW Polo
March 11, 2020

Cons: Wait to get the car was long.... but to be expected.

United States of America (USA)
VW Polo
March 11, 2020

Cons: Mexico civil liability insurance requirements

United Kingdom
VW Polo
March 9, 2020

Pros: good, fair people, nice chap at desk at pick up, excellent english skills. No rip offs or other issues at drop off. Car needn't be clean on return.

Cons: the first car offered was in a bad state and missing all wheel hub caps. They were happy to give us a different VW polo which only had one missing hub cap and fewer dents and scrapes. Not that new and each had around 60k km on clock which is not what you expect but the car was fine and did the job.

Canada
Hyundai Accent
March 2, 2020

Pros: Great vehicle

Cons: Felt like I was getting scammed. Got cornered by a time share person in the parking who obviously told the MEX employee to not give us our car until she was done with us.

United Kingdom
Hyundai Creta
February 8, 2020

Pros: Great car, friendly service, affordable price

Cons: Extremely long queue for collection

United States of America (USA)
Hyundai Elantra
February 3, 2020

Pros: Friendly staff.

Cons: We got a car with the tank on empty.

United States of America (USA)
Hyundai Elantra
January 26, 2020

Pros: They easily replaced the car we got with a new one when we said there were problems when driving

United States of America (USA)
Kia Soul
January 23, 2020

Cons: They are con artists. They were horrible

Ireland
VW Polo
December 3, 2019

Cons: They were a disgrace. An issue arose where they would not accept my credit card even though it is a credit card. When my friend offered to use his instead they stayed that it would be 300 dollar fee just to change a name. I won’t use them again, a complete scam.

Czech Republic
Hyundai Accent
October 23, 2019

Pros: Smooth and quick communication, english speaking staff (in Mexico),

Cons: For the same price we got a worse car with far lesser equipment than our colleagues (no display for navigation, no camera system while receding), etc.

United States of America (USA)
Chevrolet Suburban
August 19, 2019

Pros: Nothing

Cons: Not the type of car we booked. Needed a big SUV, ended up with a minivan

Mexico
Kia Rio
August 1, 2019

Pros: Nothing

Cons: They did not respect the deal I booked through you, even though I payed for it.

Bulgaria
Hyundai Accent
July 18, 2019

Cons: When renting they told that I do not have 3rd party insurance. I told them that I have booked a full coverage insurance trough discovercarhire and if needed it will cover the deposit. However they did not want to give me the car without purchasing a 3rd party liability insurance which they insited is mandatory in Mexico (I don't think it is - it is just a way all rent a car companies in Mexico scam the customers!). So the price I actually payed was more than double the initial amount - 130 dolla

Canada
Hyundai i10
July 9, 2019

Pros: It's inexpensive.

Cons: Car wasn't very clean, they take a LONG time to pick up and drop off the car, the agents trick you to force you to buy insurance even if it's already included. Be prepared to fight with them and stand your ground as they will try and make you pay more than you booked.

United States of America (USA)
Toyota RAV4
July 9, 2019

Pros: There was a guide who directed us to the rental agency from customs. The woman at the check-in counter was nice and professional.

Cons: The man who handed us the keys gave us a sales pitch for some resort in Playa we didn't ask for or want and he delayed giving us the car.

Mexico
Toyota Sienna
July 3, 2019

Cons: Extra charges, they give the vehicle without gas.

United States of America (USA)
Hyundai Elantra
July 2, 2019

Pros: Nothing. They were fraudulent.

Cons: They gave me a different bill from the confirmation. Refused to give me a car unless I upgrade the supplementary insurance and threatened me that the coverage won't protect me from the police even I had all the required insurance (liability, collision, theft and personal injury).

United Kingdom
Kia Rio
June 15, 2019

Pros: Friendliness

Cons: Taking too long to get to the actual pick up location from the airport

United Kingdom
Kia Optima
May 31, 2019

Pros: No hassle straight forward. No hidden charges

Cons: None

United States of America (USA)
Toyota Sienna
May 5, 2019

Cons: Increase in cost needed to pay to drive car off lot.

United States of America (USA)
Toyota Sienna
April 27, 2019

Cons: Complete rip off. They used the "insurance scam" to overcharge by hundreds of dollars and then charged $50 more than what it said on the contract. I will NEVER rent from them again.

United States of America (USA)
Kia Optima
April 16, 2019

Pros: Fast service, shuttle service

Cons: They tried to rip us off, ask me to buy insurance and rental together $ 820. us dollar. Then they brought it down to 250, we refused again and they promised for $155.00. When I booked I was told to pay only 27 dollars for rent and 37 dollars for insurance charged upfront.

France
Toyota RAV4
April 8, 2019

Pros: I liked the car.

Canada
Kia Sportage
January 16, 2019

Pros: Clean car, fast drop off

Cons: Allowed quote to expire with no exception such as delayed flight, forced a tripple increase in vehicle price, mislead about options to downgrade at later time

Sweden
Toyota Camry
January 16, 2019

Pros: Very Very bad. They did not gave me a car, just told the car was sold out. Promised to Call next day, but they never called!

Cons: They never provided any service and the money spent is gone. So I sent to Hertz and got a car!!!!!!

United States of America (USA)
Toyota Yaris
January 9, 2019

Cons: We arrived, were told by Mex Rental the insurance we purchased was worthless and insisted that we buy a very expensive insurance - terrible bait and switch. We would like to be reimbursed at least for the insurance you sold us!

Mexico
Hyundai i10
January 9, 2019

Pros: nothing

Cons: we knew before that when dropping off the car, MEX RENT A CAR is very picky and want to recharge for everything. That is the reason why we decided to get a full coverage insurance, to avoid any problem (which doubled the original price). When returning the car, they not only took ages, they charged us extra 40USD because the car was "too dirty". It is not that we spilled anything, JUST SAND (remember we were in Cancun!!!) and it could easily be part of the standard cleaning they do to the car

Colombia
Toyota Yaris
January 8, 2019

Pros: nice people

Cons: ok

United States of America (USA)
VW Jetta
January 7, 2019

Pros: Final bill was not accurate

Cons: New car

United Kingdom
Hyundai Accent
January 7, 2019

Pros: Nothing - totally unscrupulous

Cons: Service, additional airport and VAT added although should have been included. Also charged for petrol even though car returned full.

Canada
Hyundai i10
January 5, 2019

Pros: Car was brand new. Clean. No issues with the vehicle itself.

Cons: Hate the misleading pricing. Don't like being pestered by people trying to sell us 'too good to be true' excursions just outside the rental office door.

United States of America (USA)
VW Jetta
January 4, 2019

Pros: Absolutely not.

Cons: They didn't have a car for me!! I was supposed to pick up my car at 4pm, but was delayed and didn't arrive until 9pm. MEX RENT A CAR should have held my reservation for the evening, as flights get delayed. So I was extremely frustrated that although I had made a reservation, there was not a car available for me to rent and I was forced to go to another agency and pay an exorbitant price.

United States of America (USA)
Hyundai i10
January 2, 2019

Pros: dropping off the car

Cons: They didn't really know they partner DiscoverCarHire partner which makes it difficult to coordinate plan. They seem to be more interested in squeezing money from me. They keep telling me my car rental will arrive in "5 minutes" until almost two hours went by and still no car. It took an angry customer to finally get them to deliver the car. Will never rent a car from this company!

United States of America (USA)
Kia Sportage
January 2, 2019

Pros: Nice car.

Cons: I waited nearly 2 hours to pick up the car. Additionally, the cost was about $250 more than the quote when reserved online.

United States of America (USA)
Toyota Yaris
December 31, 2018

Pros: They gave me a brand new car.

Cons: Charging in their own currency but not the agreed US dollars.

Mexico
Kia Rio
December 18, 2018

Pros: easy to fill the forms and pick the car

Cons: N/A

United States of America (USA)
Hyundai i10
December 9, 2018

Pros: Friendly

Cons: more time to pick up car. Price was different. No 72$. Total 95... More signatures before pic up. More spend time before pic up. Pic up wasn't in airport!

United States of America (USA)
Hyundai i10
November 29, 2018

Pros: It was pretty easy to get the car

Cons: the add was miss leading about full coverage.

United States of America (USA)
Hyundai i10
October 12, 2018

Pros: The agent was a nice guy.

Cons: We ended up not getting the car b/c they told us we were forced to get this super expensive insurance. Would have been nice to know this before booking the reservation online.

Serbia
Hyundai Elantra
September 28, 2018

Cons: It was not possible to get car without credit card (even I ordered full insurance) and they didnt want to accept cash like a deposit. I am charged 100 USD then I should. I can send you proof for the amount I was charged. Please investigate and at least send me back amount which you charged me.

United States of America (USA)
Kia Rio
August 12, 2018

Pros: When I was approached customer service was great.

Cons: It was unclear upon arrival what to do.

United Kingdom
Kia Sportage
April 21, 2018

Pros: Not much

Cons: Where to start: the agency was filled to the brim with unhappy customers waiting way too long in line to see a representative. I waited ONE HOUR before finally signing my contract. Then we had to wait again, outside, in the heat, because our car was still not ready (mind you, we had booked it for noon and got to the second line at 1pm dur to the shop’s inefficiency). The person giving out cars ended up giving me another car! I’m fairly sure this car was cheaper than the one we booked

United Kingdom
VW Polo
April 12, 2018

Pros: Nothing.

Cons: Everything.

Mexico
VW Jetta
April 11, 2018

Pros: They are always looking to cover the client's needs

Mexico
Toyota Sienna
April 5, 2018

Pros: I did not Rent the car as they did not have the minivan and they wanted to offer two copact cars. Worst service ever

Cons: Everything they did not care they didnt have my minivan, no real solution

Estonia
VW Polo
March 15, 2018

Pros: Good price and decent car!

Cons: Too long time to pick up the car (allmost 1,5 h for this is defenetly too much after 12 h flight).

United States of America (USA)
Fiat 500 CONVERTIBLE
February 20, 2018

Cons: Paid over $200 more at the rental car office when they claimed the quote I had from Dosciver car hire had no added insurance. I believe i was lied to by the sales person.

United States of America (USA)
VW Polo
January 14, 2018

Pros: Literally nothing.

Cons: The desk agent was very rude. He looked at our reservation, told us they didn't have any cars, and went back to playing with his phone.

Canada
Hyundai Grand i10
January 9, 2018

Pros: nothing

Cons: Worst rental car experience!!! I booked for 150$ USD a week and the MEX car rental asked me to pay 50 USD per day for insurance, because they didn't want my insurance. It should have been taken in consideration in the Price comparason from the beginning. I rented my car somewhere else.

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Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 1185.00), Theft Protection, Renters Liability Protection (RLP), Airport surcharge, Tourism levy, Free modifications, State Tax, Customer Facility Charge (CFC), Concession fee.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 26.

Maximum rental age is 70 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the renter and each additional driver must present the following documents: passport, credit card, ID card.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express, JCB. Any other cards or cash payments are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Domestic one-way rentals are possible on request and for an additional charge.
International one-way rentals are not available.

Cross border rentals are allowed only upon previous request.
Crossing country borders is allowed by previous request and for an additional charge of 9.27 USD per day.
Crossing country borders is allowed to the following country: USA.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: Child seat (2-4 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

All extras are available at the rental counter. Prices vary, depending on the rental period.

Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information

In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
Rental period
The maximum rental period per agreement is 30 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.

Pick-up & Drop-off
Mon:  00:00 - 23:59
Tue:  00:00 - 23:59
Wed:  00:00 - 23:59
Thu:  00:00 - 23:59
Fri:  00:00 - 23:59
Sat:  00:00 - 23:59
Sun:  00:00 - 23:59

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Enterprise
Enterprise
Excellent 8.6
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Rhodium
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Goldcar
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Very good 7.7
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America Car Rental
Very good 7.7
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Adocar Rental
Good 6.8
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Good 6.2 / 37 reviews
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Hertz
Good 6.2 / 68 reviews
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Firefly
Good 6 / 200 reviews
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Please select a pick-up location and dates