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MEX RENT A CAR at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: they keep pushing to sell you their insurance. Although I had already purchased one from Discover , they wouldn't accept it. They told me they would not give me a rental until I purchase theirs. So I paid for insurance twice.
Pros: Good car, efficient delivery and drop off
Cons: Mex rent a car did not acknowledge the $72 that I had paid through Discovercars.com and made me pay the same fee again. They seemed to be in on the scam.
Pros: Su servicio excelente, mi experiencia fue agradable.
Pros: Car and staff were good
Cons: The late shuttle service and lack of urgency by return center staff even as multiple people awaiting flights came and asked why the shuttle was so late.
Cons: they gave me an old van with 75K on the ODO, the interior was very dirty. I had a flat, realized that the tires have never been rotated, the inner wall was wasted and the tire gave away mid trip. the breakdown service was not available so had to change the doghnut tire by myself and drive back to Playa. The replacement was a newer van thankfully. Very unprofessional I will never use them again and give a local firm the business, will stick with the tried and tested International brand names
Cons: Charged a different amount. Returning the car was a bit hectic.
Pros: Drop off was the only thing that went smoothly
Cons: They have no signs telling were the shuttle is to get there. They charge an extra $200 for insurance once you get there then make you wait over an hr for a car.
Cons: They are scamming people. You guys don't offer the required insurance. As a result, they force you to buy full insurance (instead of basic). I walked in that office thinking I was renting a car for $45/day, and then was informed I had to buy the full coverage for a total of $90/day. I finally argued them down to $67/day after 30 minutes of talking to multiple managers. This was a waste of my time. They blamed discover cars fyi and told me to rent directly through them next time. Terrible.
Pros: NOTHING IT IS A NARCO COMPANY
Cons: I LIKE NOTHING, IT IS A COMPANY OF VANDALS
Pros: The most of all I liked service of Fernando. As I arrived to celebrate my birthday in Yucatan, he gave us full insurance for basic price. And all the time was keeping the conversation very professional, even if I was very disappointed and not satifieted client.
Cons: Hidden price
Pros: Complete garbage service. They are crooks and scammers
Cons: The staff and the fact that I paid for a rental online and was then forced to pay 7x the amount or I wouldn't have a rental.
Pros: The shuttle drivers were great
Cons: I felt scammed
Pros: They charged unexpectedly over $300 more for full coverage
Cons: They charged unexpectedly over $300 more for full coverage
Pros: Straight forward, easy to work with, helped with transportation to hotel after drop off.
Cons: Allow Discover Cars to rip people off using thier name.
Pros: It took over two hours to get the car, which put us in a huge time crunch to catch a ferry to iur next destination. Everyone waiting was extremely upset, just like us.
Cons: Even though we purchased the insurance on-line when we rented the car they bilked us an additional $53 a day for their insurance!once they finally brought out the car it was fresh and new, but at the last minute switched it for a beat up dirty car. I have a video if this. The antenna was broken of and had exposed wires on the outside with too many dents and dings to inventory them all. On the inside the upholstery was stained and dirty. The interior windows had a film on them that made night…
Pros: Easy enough to drop the car back.
Cons: Felt pressurised into paying for an SPI fee. Essentially told that if I didn’t take out the cover I couldn’t have the car. This cost me £170 extra. Very unhappy.
Pros: Absolutely nothing. Ruined my holiday
Cons: How long have you got? Awful service. 3 hour long wait to get the car. Had agreed to pay $500 USD on pick up. Ending uo being $1200 with all the extra bullshit add ons.Criminal. I hate this company
Cons: Once picking up the car, we were told that we needed to buy an insurance, which was not clear from the discover cars site (and which seems to be against the Mexican law and against the Amex website), which doubled the total price. It’s a total scam. They are not clear about the price of the insurance (leaving out additional taxes) and use an outrageous exchange rate. There is just no road assistance. Never book with this website or company!
Cons: The experience not knowing about the crooks at the gas station and the stress of not knowing where to go makes me rethink renting next time. The car and the agency were excellent.
Pros: I liked that I got a clean car and that the representatives were honest in their assessment of the car's condition, so they didn't try to scam me that way.
Cons: I didn't need my DiscoverCars rental reservation at all. The car I thought I reserved through discovercars was not the car I got, and the price I was given was not the final price I paid, or even close. My deposit to DiscoverCars wasn't necessary, so I was scammed out of that money. I could have just rented directly from that counter and gotten the same price they offered me with my DiscoverCars voucher.
Pros: We were not able to get the car. We don't have credit card so they wanted us to pay a huge amount of money. We arrived at 1.00am and at the end we just didn't take the car. There were at least 6 other customers that were there too and not able to get their car for diverse reasons.
Pros: Free shuttle.
Cons: Everything else. 2 hours picking up a car, everyone fighting inside about the prices, car salesman tactics that felt out of place... nothing was easy, which is what I was waiting for going through discover cars.
Pros: The friendly person at the desk. The office is in walk distance of the arrival and departure terminal.
Cons: The car could have been in better condition. At least there was no security risk, but cleanliness could definitely be better. I had to pay for full insurance because my credit cards were too new. Later, in the same month, I booked another rental car with another company and didn't have an issue with my cards. But as this was in another country, I'm not sure if that's a regulation in Mexico. Not sure about that, it was just weird. At least I got a bigger car for the extra cost :).
Cons: 1h30 d’attente pour enfin s’asseoir dans une voiture qui était sur la réserve d’essence , non merci ! On nous a prit la tête parce que notre carte n’était pas la bonne et parce qu’on avait pas prit la bonne assurance , parce qu’on est français et que notre permis de conduire est suisse … bref un enfer !
Cons: They forced me to make their insurance even when I told them I have full coverage already. They told me that my credit card dont have enogh funds, then I called my bank a couple of times and from the bank told that I have enough funds and that they dont recieve any payment request from MEX rent a car. I finally agreed to pay their insurance and suddenly my card worked and was able to pay. They make me wait for more than two hours whith my kids and I had to pay 320 BGN for the calls to my bank.
Cons: The service by the agent in cancún was terrible, it took over 2 hours to get the car and we were told we had until 10pm on Thursday to drop the car off in Mérida, which he wrote down on our paper. Drop off time was not on the contract. We dropped car off at 9pm and thelady told us we owed an extra day which was completely unfair to request this of us when we were explicitly told by the agent in cancún that we had until 10pm on Thursday. They kept my deposit which is unfair and hope to get back.
Pros: Brand new car. Great staff. Was late for my return flight and they personally drove me to the terminal, super nice.
Cons: For all intents and purposes they do not accept American car insurance. Despite providing my geico policy number and universal Amex coverage, they do not have any arrangements w US insurance companies. You’d have to print the entire policy fine print and, I’d recommend, get it preaplroved by them if you would like to avoid the huge insurance costs. It’s ultimately cheaper to go with a us based company like hertz that will accept your car insurance.
Cons: Ended up spending $200+ more than expected in order to get the car. Spent roughly 90 minutes between wait for shuttle and wait at the counter. Will NEVER rent from them again. Period.
Pros: Not much
Cons: They charged me DOUBLE of what was agreed on the website... terrible service!
Pros: Worst service ever, the worst part was discover cars cudtomet service
Cons: Worst service ever, the worst part was discover cars cudtomet service
Pros: The fact that I finally got my cat
Cons: I was traveling with a party of 5 and our plane was late and our luggage was a problem too. I was told our reserved van was given away as we more than 30 minutes late and did not call . We finally got a van but had to argue about everything from an already stressful day!
Cons: Inefficiency and condition of vehicle
Pros: Your shuttle drivers were very friendly and provided great service.
Cons: Your customer service rep. lied to me and forced me to get insurance that I already had coverage for. When I returned the car, two people checked it and said there was no damage; once I brought up the issue with insurance, they needed to "double check the car for damage" and thats when they found some. Your company is a scam and I've notified the website I book you through that this is how you handle business.
Pros: Very kind customer service and explained everything clearly and used very good English
Cons: Not enough customer service agents when getting my car rental which caused a longer than necessary wait
Pros: The car was clean and in good condition. The employees were helpful.
Cons: Mex Rent Car didn't fully disclose their fees. The "full coverage" insurance they advertised with the rental and which I purchased turned out to only be partial coverage. I have since learned from others Mex Rent Car is known for doing this. Also, though the car we rented was sitting in the lot right in front of us, after completing the initial pick up process, we waited more than 30 min before they allowed us to take the car (nothing else was done to the car).
Cons: At every juncture, they seemed to want to scam me. First, they said they didn't have a record of my DiscoverCars reservation. When I told them that their rep had already confirmed my name on the list, they relented. Then, they said my credit card wouldn't work -- but my bank confirmed it was not a problem with the credit card, instead with Mex RAC's network. Then, Mex said that they'd need to take my friend's debit card instead of mine (no explanation), and they charged us an extra $200+ on top.
Cons: There is not enough space in this comment box to write about the ABSOLUTELY TERRIBLE EXPENSIVE EXPERIENCE FOR A RENTAL CAR I NEVER GOT
Pros: Provided trap rental liberality insurance
Cons: Provided trap rental liberality insurance
Pros: Nothing. I was unable to complete the rental due to them attempting to charge an additional $1300
Cons: Upon arrival in the evening, they informed me that since I had rented it to be picked up at 11 am (an arbitrary time I chose to make sure it would be available), I was “late”, and therefore would have to pay an additional $1300 (on top of a $2500 month long rental). I refused, and ended up spending a couple of hours finding and securing a rental at a nearby Hertz (who ended up giving me an upgraded car for the original $2500 price that the original company quoted).
Pros: Absolutely nothing
Cons: This company ruined my vacation
Cons: Car came after waiting for 2 hours with only a half tank of gas.
Pros: The car itself was great. Comfortable, clean, drove well, great handling.
Cons: When we took the shuttle back to the airport, the driver asked which terminal we needed. I told him Alaska airlines, terminal 2. He then corrected me and said that I needed terminal 3. I didn't argue with him because I assumed he knew what he was talking about- this is his daily job. After we got dropped off we found that we indeed needed Terminal 2. We were then ushered out to a taxi and told it would be 800 pesos! I said I'd walk but was told it would be 30min. We paid 400. It felt like a sca
Pros: That i got The car
Cons: Rental provider changed
Pros: They did everything we would expect from a rental company at the airport
Cons: Friendliness of all the staff
Pros: Quick dropoff
Cons: Pickup was terrible - they didn't have the car I reserved, so I was stuck paying a lot more money for a different car. It was also very hard to communicate with the desk agent because of the language barrier. Also had to wait a very long time to actually get the car.
Cons: They could not guarantee my car to be available on time. They said I did not pay anything, but already had paid you a partial deposit. They said I did not pay for the insurance coverages, but I had with you They said I had to get a more expensive car because that was all that was available They said I could contact you to discuss a change in the reservation They ended up charging me double the cost of the rental, so basically you BOTH got paid for my rental. I will return to HERTZ
Pros: Even though I had letter from my credit card company that showed Ldw was covered they basically forced me into buying their insurance otherwise they wanted to put the full value of the car on my credit card
Cons: After the unpleasant discussion with their agent at the desk, I then had to wait outside for more than 30 mi utes while only one employee was getting cars for people. While waiting for cars several other people were trying to sell us visits to hotels to get sucked into timeshares or tours to cenotes etc. A total scam! Seems like Mex was in cahoots with a tour company to force people to listen to this sales while waiting for cars
Cons: We were a few minutes past the deadline for renting the car and they gave our car away. We ended up having to walk over to another car rental company.
Pros: The car was great and worked well
Cons: They lied to us about not having our car, then charged us twice as much as promised to get a larger car. They also took a bunch of time getting the car to us.
Cons: MEX RENT A CAR did not honour the reservation as they did not have enough cars and were favouring customers who had paid full price
Pros: Overall good rental experience
Cons: Car return was difficult to find
Pros: Drop off was seamless
Cons: Price transparency was a major issue. Ended up paying 4 times the original quote before I could pick up the car.
Pros: Nothing, I will likely not rent from them again
Cons: Horrible with time, up charged because I did not have a credit card. Could not shoe me where it said that.
Cons: Waited an inordinate amount of time in line to speak to the rental clerk, and then waited almost an hour for the car to be ready after that
Cons: Took 2 hours to get our car. Unknown fees that were not outlined by Discover had us spending twice what we were expecting.
Pros: They are frauds and ripped me off for over 2000$ cad
Cons: Worst company. They took all my money
Pros: SCAM WEBSITE
Cons: SCAM WEBSITE
Pros: the dropping off staff of the vehicle is very good, very efficient in all checks and flexible to the smallest details, they work subtly
Cons: What I did not like was the change they made to my initial rate, I paid double what was stated by discover, automatically when it arrives that I have a type of insurance from discover they begin to lock the situation I agreed to double the price because in I really needed the car.
Pros: Nothing. Horrible horrible experience and do not recommend it.
Cons: Wait time, cleanliness
Pros: The drop off was fast
Cons: Very slow. Charged more money at the counter. Will never use again or recommend to anyone. It’s a scam.
Pros: the shuttle
Cons: the swindle / fraud when ignored my visa card and forced me an additional insurance
Pros: I will NEVER use Discover Cars again. The price quoted ended up being entirely different and my deposit I made never applied to my rental. Discover Cars is a Scam. Don’t rent or make reservations through them. You don’t need it for Mexico rentals and they just take your money and poof it’s gone!
Cons: Terrible customer service and drop off.
Cons: Complete fraud
Cons: Customer agent tries to sell you on full coverage insurance even when it was purchased. They also tries to up the prices because they know you are a tourist. They are professional scammers.
Pros: Simple and easy
Pros: We did not like Mex Rent Cancun service. They had problem with credit cards and there for with us 2 Netherland families how had same problem and we all did not get the service what we had paid before.
Cons: Worst service ever!!
Pros: Pretty good car at a good price.
Cons: They forced me to buy their damage waiver even though my credit card had the same protection.
Pros: Absolutely nothing. Waited for a pickup for 1:30 hours, called them 3 times, every time was told that pickup is 5 minutes away. In the end, they stopped answering the phone. Agent was almost enjoying the fact that he can find the reasons not to rent the car.
Cons: Extremely rude people, trying to scam you every minute of the pick up process. And the process is long. Never saw soo many people feeling hopeless in one room, while the whole staff behind the counter doesn’t care at all and keeps digging for moneys they don’t deserve
Pros: Kindness if the employees, fair service.
Cons: Harder to find the dropping off place - it could be better signed.
Pros: Nada, ESTAFADORES
Cons: DICEN UN PRECIO Y COBRAN OTRO
Pros: I spent 3 hours at the rental desk but I was able to get my car. They wanted me to take their own insurance. After negotiating they accepted but they said my credit card is not working for the deposite which is wrong as I checked with my bank before leaving. So the only choice I had was to take their package with their insurance because deposite did not applied in this case. But at that time they informed me that the initial offer is no more applicable and they double their price.
Pros: Nothing. They are scammers who up sell insurance I didn’t want nor need but they refused to give me the car until I paid it
Cons: They scam every single client
Cons: I booked with third party liability included and they lied about it not being valid. They refused to rent me the car without booking their supplemental insurance (which they claimed was mandatory) which was 3x the cost of the overall rental. They lied to my face on several occasions about the requirements and changed their story everytime i countered their arguments. Picking up the car took 2h.
Pros: Nothing: These are a group of totally incompetents', unprofessional and corrupted individuals. The cars had absolutely no oil and were full of damages. This is totally unacceptable and I want my money back in the amount of $172 US
Cons: Everything: These are a group of totally incompetents', unprofessional and corrupted individuals. he cars had absolutely no oil and were full of damages. This is totally unacceptable and I want my money back in the amount of $172 US
Pros: All bad
Cons: I paid for shuttle at the airport. After 1 hour of waiting no one came, no one picked up the phone numbers given. Wait time for the car was 1 hour. The car was already damaged inside and outside but it was handed at 00:30 so it was too dark to see anything. Even if I paid for full coverage insurance on discovercars Mex said I could not leave without hiring one of their insurances. So I paid double full coverage insurance. All round I would not recommend none of the 2 companies.
Cons: While you wait for your car there is someone pushing a time share. They are NOT employees of Mexcar.
Cons: That I had to pay double what I was quoted by discover cars
Cons: Scammers, would not allow us to take rental without using outrageous insurance that was 3 times the rental cost, everythough we opted to post for it in advance.
Pros: Drop off was easy.
Cons: Everything. I purchased liability coverage through the rental, through Traveler's Insurance, and it's also covered through my credit card. The car agency still charged me an extra $40 per day which brought my total for the rental over $500. Absolutely insane. There was no accountability. The lady was just ignoring me and making stuff up to charge me more. A blatant scam.
Pros: Worst company ever Boyh of you discovercars and mex Couldn't get my car with the offer announced because i was late more than an hour although i had sent a message to mex to tell them that my flight was cancelled and that i will come in the next flight within 3 hours. Discover cars alssi were part if this scene and charges me the amount without getting mcar. Mex told that they can give me a car for 1000$ A bunch of robers
Cons: Car was very dirty and customer service was not help with anything
Cons: Agent basically forced me to purchase additional insurance if not he wouldn’t rent us the car and I would loose our deposit. It is a scam on my rental i already had insurance included in my rental agreement.
Cons: They weren’t helpful when I tried to pick up my car with 3 kids and now won’t answer me when I’m asking for a refund!!
Pros: Ele me cobraram o valor da locação total sendo que eu já tinha pago metade, aluguei outro veículo em outra locadora que muito mais barato..
Cons: Ele me cobraram o valor da locação total sendo que eu já tinha pago metade, aluguei outro veículo em outra locadora que muito mais barato..
Pros: Cars were updated to some of the latest models.
Cons: The cars were totally out of service. I had to return the car two times, because something was malfunctioning. Interiors were dirty, the cars were bumped all over.
Pros: I did not liked the service. It's a very long wait to pick up the rental. They charge you extra for an insurance that the contract states that is included. I ended up paying 3 times the amount that was on the rental contract. I would never recommend this rental company.
Cons: I did not liked the service at all. It's a very long wait to pick up the rental. They charge you extra for an insurance that the contract states that is included. I ended up paying 3 times the amount that was on the rental contract. I would never recommend this rental company.
Pros: cant tell, didnt get the car at the end
Cons: cant tell, didnt get the car at the end
Pros: Es una ESTAFA lo del tema del seguro con la renta de carros en este lugar . Cuando llegas a recoger tu carro te obligan a que compres un Seguro que es 3 veces más caro que la propia renta del vehículo. Yo le compre un seguro que venden online al momento de la reserva y después llame a la compañía
Cons: Es una "ESTAFA" lo del tema del seguro con la renta de los carros en este lugar. Una vez que llegas a recoger tu carro te obligan a comprarles un seguro carisimo que cuesta el triple de lo que pagaste por la renta del vehículo. Yo pague un poco más caro por la renta de mi carro ya que online tienes la oportunidad de comprar un seguro que aparentemente cubre todo y es suficiente para manejar en México. Además para estar seguro les llame y les pregunte y me dijeron q no necesitaba otro seguro y
Cons: Lots of hidden fees. It cost 3 times the amount quoted when I found the reservation online
Pros: Nothing. Beware. Huge ripoff!!
Cons: Nothing. Unfriendly uncaring tricksters!!
Pros: Friendliness of the agents behind the counter at pickup and drop off.
Cons: The long wait after check in to receive the rental car. A warning ⚠️ light was on after leaving the office.
Pros: Bullshit service
Cons: Not what I wanted
Cons: Already explained.
Cons: Complete scam, everyone in line was upset because instead of 88 dollars you guys charge almost 300 to rent a car.
Pros: I sent in my issues and have yet to get a response
Pros: no cumplen con lo que dicen.. yo.rente una camioneta y no había y me dijeron que me la llevarian al hotel y nunca lo hicieron. pésimo servicio
Cons: Car did not come with a license plate and was obviously not a new car with all the dings surrounding it. The Mexican police took interest in a car with no plates and I was pulled over for that. Thankfully no Ticket.I was also given a car with no gas. I literally only had about 20 km till empty. I received a typical pay a huge fee for insurance, Despite having purchased full insurance. My online rate I thought was high at over $250 ended up being over $450. Pick up was extremely long with my fami
Pros: Drop off/return process was smooth. Shuttles were prompt.
Cons: Took nearly 2 hrs to stand in line and pick up the car. They forced us to pay an extra $100 to upgrade to an SUV claiming not to have the economy car we requested despite a couple economy cars in the lot.
Cons: Wait to get the car was long.... but to be expected.
Cons: Mexico civil liability insurance requirements
Pros: good, fair people, nice chap at desk at pick up, excellent english skills. No rip offs or other issues at drop off. Car needn't be clean on return.
Cons: the first car offered was in a bad state and missing all wheel hub caps. They were happy to give us a different VW polo which only had one missing hub cap and fewer dents and scrapes. Not that new and each had around 60k km on clock which is not what you expect but the car was fine and did the job.
Pros: Great vehicle
Cons: Felt like I was getting scammed. Got cornered by a time share person in the parking who obviously told the MEX employee to not give us our car until she was done with us.
Pros: Great car, friendly service, affordable price
Cons: Extremely long queue for collection
Pros: Friendly staff.
Cons: We got a car with the tank on empty.
Pros: They easily replaced the car we got with a new one when we said there were problems when driving
Cons: They are con artists. They were horrible
Cons: They were a disgrace. An issue arose where they would not accept my credit card even though it is a credit card. When my friend offered to use his instead they stayed that it would be 300 dollar fee just to change a name. I won’t use them again, a complete scam.
Pros: Smooth and quick communication, english speaking staff (in Mexico),
Cons: For the same price we got a worse car with far lesser equipment than our colleagues (no display for navigation, no camera system while receding), etc.
Cons: Not the type of car we booked. Needed a big SUV, ended up with a minivan
Cons: They did not respect the deal I booked through you, even though I payed for it.
Cons: When renting they told that I do not have 3rd party insurance. I told them that I have booked a full coverage insurance trough discovercarhire and if needed it will cover the deposit. However they did not want to give me the car without purchasing a 3rd party liability insurance which they insited is mandatory in Mexico (I don't think it is - it is just a way all rent a car companies in Mexico scam the customers!). So the price I actually payed was more than double the initial amount - 130 dolla
Pros: It's inexpensive.
Cons: Car wasn't very clean, they take a LONG time to pick up and drop off the car, the agents trick you to force you to buy insurance even if it's already included. Be prepared to fight with them and stand your ground as they will try and make you pay more than you booked.
Pros: There was a guide who directed us to the rental agency from customs. The woman at the check-in counter was nice and professional.
Cons: The man who handed us the keys gave us a sales pitch for some resort in Playa we didn't ask for or want and he delayed giving us the car.
Cons: Extra charges, they give the vehicle without gas.
Pros: Nothing. They were fraudulent.
Cons: They gave me a different bill from the confirmation. Refused to give me a car unless I upgrade the supplementary insurance and threatened me that the coverage won't protect me from the police even I had all the required insurance (liability, collision, theft and personal injury).
Cons: Taking too long to get to the actual pick up location from the airport
Pros: No hassle straight forward. No hidden charges
Cons: Increase in cost needed to pay to drive car off lot.
Cons: Complete rip off. They used the "insurance scam" to overcharge by hundreds of dollars and then charged $50 more than what it said on the contract. I will NEVER rent from them again.
Pros: Fast service, shuttle service
Cons: They tried to rip us off, ask me to buy insurance and rental together $ 820. us dollar. Then they brought it down to 250, we refused again and they promised for $155.00. When I booked I was told to pay only 27 dollars for rent and 37 dollars for insurance charged upfront.
Pros: I liked the car.
Pros: Clean car, fast drop off
Cons: Allowed quote to expire with no exception such as delayed flight, forced a tripple increase in vehicle price, mislead about options to downgrade at later time
Pros: Very Very bad. They did not gave me a car, just told the car was sold out. Promised to Call next day, but they never called!
Cons: They never provided any service and the money spent is gone. So I sent to Hertz and got a car!!!!!!
Cons: We arrived, were told by Mex Rental the insurance we purchased was worthless and insisted that we buy a very expensive insurance - terrible bait and switch. We would like to be reimbursed at least for the insurance you sold us!
Cons: we knew before that when dropping off the car, MEX RENT A CAR is very picky and want to recharge for everything. That is the reason why we decided to get a full coverage insurance, to avoid any problem (which doubled the original price). When returning the car, they not only took ages, they charged us extra 40USD because the car was "too dirty". It is not that we spilled anything, JUST SAND (remember we were in Cancun!!!) and it could easily be part of the standard cleaning they do to the car
Pros: nice people
Pros: Final bill was not accurate
Cons: New car
Pros: Nothing - totally unscrupulous
Cons: Service, additional airport and VAT added although should have been included. Also charged for petrol even though car returned full.
Pros: Car was brand new. Clean. No issues with the vehicle itself.
Cons: Hate the misleading pricing. Don't like being pestered by people trying to sell us 'too good to be true' excursions just outside the rental office door.
Pros: Absolutely not.
Cons: They didn't have a car for me!! I was supposed to pick up my car at 4pm, but was delayed and didn't arrive until 9pm. MEX RENT A CAR should have held my reservation for the evening, as flights get delayed. So I was extremely frustrated that although I had made a reservation, there was not a car available for me to rent and I was forced to go to another agency and pay an exorbitant price.
Pros: dropping off the car
Cons: They didn't really know they partner DiscoverCarHire partner which makes it difficult to coordinate plan. They seem to be more interested in squeezing money from me. They keep telling me my car rental will arrive in "5 minutes" until almost two hours went by and still no car. It took an angry customer to finally get them to deliver the car. Will never rent a car from this company!
Pros: Nice car.
Cons: I waited nearly 2 hours to pick up the car. Additionally, the cost was about $250 more than the quote when reserved online.
Pros: They gave me a brand new car.
Cons: Charging in their own currency but not the agreed US dollars.
Pros: easy to fill the forms and pick the car
Cons: more time to pick up car. Price was different. No 72$. Total 95... More signatures before pic up. More spend time before pic up. Pic up wasn't in airport!
Pros: It was pretty easy to get the car
Cons: the add was miss leading about full coverage.
Pros: The agent was a nice guy.
Cons: We ended up not getting the car b/c they told us we were forced to get this super expensive insurance. Would have been nice to know this before booking the reservation online.
Cons: It was not possible to get car without credit card (even I ordered full insurance) and they didnt want to accept cash like a deposit. I am charged 100 USD then I should. I can send you proof for the amount I was charged. Please investigate and at least send me back amount which you charged me.
Pros: When I was approached customer service was great.
Cons: It was unclear upon arrival what to do.
Pros: Not much
Cons: Where to start: the agency was filled to the brim with unhappy customers waiting way too long in line to see a representative. I waited ONE HOUR before finally signing my contract. Then we had to wait again, outside, in the heat, because our car was still not ready (mind you, we had booked it for noon and got to the second line at 1pm dur to the shop’s inefficiency). The person giving out cars ended up giving me another car! I’m fairly sure this car was cheaper than the one we booked
Pros: They are always looking to cover the client's needs
Pros: I did not Rent the car as they did not have the minivan and they wanted to offer two copact cars. Worst service ever
Cons: Everything they did not care they didnt have my minivan, no real solution
Pros: Good price and decent car!
Cons: Too long time to pick up the car (allmost 1,5 h for this is defenetly too much after 12 h flight).
Cons: Paid over $200 more at the rental car office when they claimed the quote I had from Dosciver car hire had no added insurance. I believe i was lied to by the sales person.
Pros: Literally nothing.
Cons: The desk agent was very rude. He looked at our reservation, told us they didn't have any cars, and went back to playing with his phone.
Cons: Worst rental car experience!!! I booked for 150$ USD a week and the MEX car rental asked me to pay 50 USD per day for insurance, because they didn't want my insurance. It should have been taken in consideration in the Price comparason from the beginning. I rented my car somewhere else.