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Alamo at Cancun Airport
Carretera Cancún-Chetumal Km 22, 77565 Cancún
0052 998 886 0100
Pick-up instructions
From domestic arrivals Terminal 2: the Alamo counter is located in the baggage claim area in front of the baggage band.
From International arrival Terminal 2: the Alamo counter is located in the customs area on the right of the exit door.
From Terminal 3: the Alamo counter is located in the customs zone across from exit doors.
Once you pick your luggage up, please walk up to the rental area where you can find our counter. A National Enterprise Alamo representative will provide your the instructions to pick the shuttle service up, taking you to the branch so you can take your vehicle
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Key box
No
Customer Ratings and Latest Reviews
Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
GD
Italy
Mitsubishi Xpander
September 10, 2023
Pros: Excellent service: even if our flight had a delay of more than 4 hours and we arrived during the night staff was incredibly kind and efficient in picking us at the airport and during all the rental procedure. Since the car I rent from the site was too big for my needs, we easily agreed to get another car from the same category but a little bit smaller.There were no problem for the extra coverage (I stipulated it with discovercars and they didn't questioned). No problem either with the drop off.
Cons: Nothing.
RD
United Kingdom
Nissan Versa
July 2, 2023
Pros: Alamo was quick and ready. We read a lot of negative reviews for car rental companies in general in Cancun, so decided to pay a premium to rent with Alamo. Dealing with them was very assuring.
Cons: I think the process charged could be a bit more competitive.
SE
Belgium
Nissan Versa
June 19, 2023
Pros: I went to the wrong office for pickup (my own fault), but the Alamo representative (Fernando) was super helpful and managed to change the reservation and get me a brand new car delivered in 30 minutes.
NM
Germany
Jeep Renegade
April 29, 2023
Cons: The pick up took too long, especially since I provided all data beforehand
AC
Netherlands
Nissan Versa
April 2, 2023
Pros: Fast pick up car and drop off. Easy and good service.
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The above prices are only approximate and were last updated at 17:06 on 2023-11-27. Prices may vary based on the booking dates, length of rental, and car class.
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 915.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability, VAT (value added tax), Free modifications.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Prices for extras are shown on the booking page.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 30 days.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
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