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Alamo at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Excellent service: even if our flight had a delay of more than 4 hours and we arrived during the night staff was incredibly kind and efficient in picking us at the airport and during all the rental procedure. Since the car I rent from the site was too big for my needs, we easily agreed to get another car from the same category but a little bit smaller.There were no problem for the extra coverage (I stipulated it with discovercars and they didn't questioned). No problem either with the drop off.
Pros: Alamo was quick and ready. We read a lot of negative reviews for car rental companies in general in Cancun, so decided to pay a premium to rent with Alamo. Dealing with them was very assuring.
Cons: I think the process charged could be a bit more competitive.
Pros: I went to the wrong office for pickup (my own fault), but the Alamo representative (Fernando) was super helpful and managed to change the reservation and get me a brand new car delivered in 30 minutes.
Cons: The pick up took too long, especially since I provided all data beforehand
Pros: Fast pick up car and drop off. Easy and good service.
Pros: I shall notice that your operators Karla on the check in and Branden on the check out were really competent and very very professionals and kind!
Pros: Vzhledem k tomu, že půjčovna je kousek od letiště, tak nás velice rychle na letišti vyzvedli, dovezli do půjčovny, a při vrácení opět bez problémů. Měli jsme připojištěné vozidlo na střední pojistku což bohatě stačí, sice stála navíc 200 dolarů, ale při vrácení auta téměř neprohlížei. Jinak celkový dojem velice dobrý.
Cons: Statší typ vozidla a vzhledem ke skutšnosti, že jsou ve městech všude dost veliké a časté zpomalovací prahy tak auto s nájezdem 100 tis km bylo trochu " vytlučené". Ale toto není chyba půjčovny.
Pros: Staff at pick up were good . We dropped hire car off at different location in Playa Carmen , and the staff were exceptionally helpful especially a chap called Victor.
Pros: Good service of Daniël
Cons: Car was not clean enough
Pros: fast service.
Cons: they charged me fuel. in advanced. I did not know that they will charge me.
Pros: Perfect English speaker at the counter. Pretty fast operations.