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Alamo at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Excellent service: even if our flight had a delay of more than 4 hours and we arrived during the night staff was incredibly kind and efficient in picking us at the airport and during all the rental procedure. Since the car I rent from the site was too big for my needs, we easily agreed to get another car from the same category but a little bit smaller.There were no problem for the extra coverage (I stipulated it with discovercars and they didn't questioned). No problem either with the drop off.
Cons: Nothing.
Pros: Alamo was quick and ready. We read a lot of negative reviews for car rental companies in general in Cancun, so decided to pay a premium to rent with Alamo. Dealing with them was very assuring.
Cons: I think the process charged could be a bit more competitive.
Pros: I went to the wrong office for pickup (my own fault), but the Alamo representative (Fernando) was super helpful and managed to change the reservation and get me a brand new car delivered in 30 minutes.
Cons: The pick up took too long, especially since I provided all data beforehand
Pros: Fast pick up car and drop off. Easy and good service.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
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