Enterprise at Cancun Airport

Pros: Very friendly and I recieved a brand new vehicle.

Cons: I had to purchase additional insurance which ended up more than doubling my original rental cost from DuscoverCars

Cons: Agents pushing you to take extra Insurance, instead of one that you already payed.

Pros: All of it felt dishonest and exhausting. It has even made us hesitant to use this company in the United States in the future. I plan to share this experience on multiple sites so other travelers know what they may be walking into.

Cons: I waited to write this review because I wanted to see if the situation could be resolved first. It was not. We were double charged, and the so called review and dispute process felt like a scam. This is exactly what you fear when renting and what we were warned about online, and it still happened. We were charged for fuel even though we returned the car with more fuel than when we picked it up. We were also charged more for insurance than for the rental itself.

Pros: Very friendly people

Cons: See above . I had the printed contract but enterprise was not willing to honour it

Pros: Great service both at pick up and drop off

Cons: Liked everything

Pros: Easy pick up, no hard sell of extra insurance. It was offered but politely declined. Car was almost new, only 8000kms, clear instructions from agent on car workings.

Cons: Nothing, all very good.

Pros: We got the car we booked. The car was almost brand new and in great condition.

Cons: The agent was a bit pushy in picking the most expensive insurance they offered rather than different options.

Pros: The issued invoice what i do not understand and lack of information and not answering makes the whole experience bad

Cons: We booked a compact SUV we recived a 7 seat car. Why??? The returning procedure was “pushy” …

Pros: Very efficient

Cons: Very efficient

Pros: Felt safe, didn’t have to worry about being taken advantage of with money etc Alan, Joaquin and Javier communicated really well.

Cons: I liked everything!

Pros: The greeting at the terminal counter was fast and trustworthy. A person from the company guided us to the shuttle to take us to the car pick up point and gave some advice on things to see based on our itinerary The pick up staff was very friendly. They of course wanted to sell extra insurance but made what seemed like a good deal on collision damage waiver plus an extra driver and explained the benefits of the insurance in a non-pushy manner We got an upgrade. And return was lightning fast

Cons: Nothing not to like about Enterprise/ National. Would choose any other time flying to Cancun

Cons: There was no one at the airport, and after we called, they gave us 10m estimate and they came after another call to pick us up at the airport and another 15 minutes.

Pros: see above review

Cons: Maybe the car was a bit old, but otherwise good :)

Pros: Quick and eficient rental agents.

Cons: No one was waiting for us on the airport. Full insurance coverage was not valid.

Pros: It was fair and hassle free.

Pros: In cancun opgehaald door een busje en aan het kantoor afgezet, ging allemaal super vlot. Wel zien dat je niet naar de praatjes luistert van extra verzekering want ik had al voor de full option gekozen dus extra was overbodig maar ze bieden het toch aan.

Pros: Staff were patient, kind, and explained everything clearly when I had questions.

Pros: People were very nice and helpful. Cared about my making me happy with the service.

Pros: Still waiting for customer service to get back to me. I'm owed 3 days refund on my car rental bill.

Cons: Still waiting for customer service to get back to me. I'm owed 3 days refund on my car rental bill.

Pros: Super friendly and welcoming staff. Did not pressure to buy more insurance. Easy and smooth process and very helpful staff.

Cons: Nothing.

Pros: It was seemless and efficient

Pros: Nothing. I would give them a 0 overall. Don’t rent from this company

Cons: Everything. I was not given my rental and the option of changing drivers. So I prepaid and wasn’t given a refund not even of the insurance. It’s a scam because it’s not even Enterprise it’s National company once you get there. Rent a car elsewhere they are more reasonable. Beware of the Cancun location.

Pros: The battery of the car we took died after a couple of days. They came to change the car after 3 hours …, and they tried to charge us for that, while it was their fault giving us a deficient car. They also charged us gas at a very expensive exchange rate, while they initially told us not to put gas and that they will do it for us for no extra charge but the price of the gas itself. They tried also to charge me for their own insurance when we arrived and we had to wait an entire hour to get the ca

Cons: I wouldn’t rent from them again. We felt that they were trying to find reasons to squeeze in every small bit, and that was extremely annoying, especially that they made us loose an entire day because of the car hick up, and they didn’t do much to recover from that

Pros: Again, everything went just as it should. We reserved a rental and it was super easy picking up and dropping off. The vehicle we reserved fit our needs perfectly. The staff at the rental desk walked us out of the airport to grab the shuttle to the rental pick up and that only took minutes before we were dropped off. The pick up took a little time but it took less time than many places I have been. The staff at Enterprise was super helpful and had us on our way very quickly.

Cons: All was perfect.

Pros: We did a long time reading about retning a car in Mexico. We were a bit sceptic, but landes on Enterprise as they had the best reviews. And luckly, Enterprise was a very good choice! It was easy to pick up the car and we got a brand new Nissan (but we needed to upgrade ut as the first one was very small). There was no problem with the car the two weeks. When we delivered the car it was a quick and easy procedure. We can recommend Enterprise.

Pros: We purchased the full coverage insurance through discovercars.com and Enterprise in Cancun Airport accepted that insurance. This policy doesn't cover third party so we did have to purchase this policy through Enterprise as supposedly it's required in Mexico. However, other than that, the check in and check out process we're both quick and easy, under 30 minutes. This experience was consistent with reviews for Enterprise, which is why we went with them even though it's more expensive.

Pros: Attentive service

Cons: Takes too long to check in/out and my family had to wait outside in the heat because their office is so small.

Pros: Enterprise was exceptional and communicated well in a foreign country.

Cons: Very helpful about a few other areas like where to go and eat, driving concerns.

Pros: Went with a trusted large company to ensure we wouldn’t get ripped off or upsold. The shuttle was very convenient to their rental office. It took a little longer than expected to get the car (they still asked us a bunch of questions even though I pre-registered) but were very friendly and the return was quick and painless.

Cons: The long wait to pick up the car when it was hot outside even though I had already filled out the Ready Pass.

Pros: Pickup and drop off were pretty efficient and the people were very helpful.

Cons: The salesperson tried to give us a smaller car, but when I said I reserved a bigger car he knew that we had reserved a full size. I had expected that I didn’t need added collision coverage from enterprise since I had purchased full coverage from discover when I booked, but it was very unclear when we arrived and getting the car whether what he had from Discover with full coverage would cover the things that the salesperson was indicating that the enterprise coverage, so spent xtra $22 per day

Pros: Very easy and quick. Easy change of drop off location and extension of hire. Jorge at Playa Del Carmen was very helpful.

Pros: Fast and friendly

Pros: Feeling the staff are being transparent and easy to communicate, not force us to purchase anything.

Pros: Quick in and to the airport for drop off.

Pros: It was quick and efficient.

Pros: Airport shuttle service (pick up/drop off) and clear explanation of terms and conditions. Very seamless.

Cons: The pricing structure could be slightly better.

Pros: personal and friendly

Cons: phone CSR policy did not align with what they could do on the ground.

Pros: Very professional and nice staff on site at Cancun Airport. Super helpful they even gave us some great tips on local restaurants

Cons: N.A.

Pros: I made sure that I had third party insurance as part of the price of the car and I used my credit card's collision insurance. Since I had both of those in place, the renting of the car was completely seamless and actually pleasant with no hidden charges or insurances. I would do this again!

Pros: Free upgrade and no quibbles upon return.

Cons: Nothing.