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America Car Rental at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The staff were very friendly and helpful both in Cancun and Merida.
Cons: We didn't get the car we expected. Having booked for a VW GOL or similar sedan which could fit 4-5 bags in the boot and 4 passengers, we were initially given a Renault Quid which was at a lower price point as you could only get 2 bags in the back and was too small to fit my teenage son and tall husband. They went to find an alternative car and all they could offer us was an old, very damaged, dirty GOL which really shouldn't have been in the fleet for rental. We had no choice but to take it.
Pros: The car was clean and up to date.
Cons: In regards to the service, not much. The reservation was made under Mex car rental but somehow ended up at American. The pick up van person was not clear where we were to be picked up at the airport. Of course, there's always up selling.
Pros: The car was in good shape
Cons: Deceptive practice around the insurance (the high deductible and no theft insurance are hidden in the fine print, plus if you don't buy theft insurance the deposit is over $13K dollars! Yes, you read that right). Service at the desk was also incredibly slow.
Cons: todo, el precio final, el cobro de un seguro adicional, el auto sucio.
Pros: The drop off process was smooth and effortless.
Cons: Pressure to buy additional insurance. Car only has 1/8 tank of gas. Car wasn’t as big as advertised. Car check engine light and check tire pressure light was on the whole time.
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Rental Conditions
Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin, English alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name.
Renters from the following country(ies): United Kingdom must provide the following documents: ID with photo in order to collect the car.
It is possible to pay and leave the deposit only with following payment methods: Discover, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The following payment methods are accepted: Discover, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Information on the exact fee amount is available by request.
Crossing the border is not allowed if the vehicle was picked up in Merida. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Pick-up & Drop-off
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