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America Car Rental at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: America Car Rental IS NOT LOCATED AT THE CANCUN AIRPORT, and the ACR-airport shuttle takes 45-60 minutes. They also didn't give us a good dropoff address--we had to drive to the airport and ask random officials for help. All of this cost us 1 extra hour on arrival and 2 on departure. ACR employees were nice, but when checking out the car, a second man had to come help the first because he was very inefficient. We wished we had gone with a different company. Not recommended!!
Pros: Fast check in & check out
Cons: The car was below average. The direction of the car wasn't good, always pulling to the left. No electric window (we are in 2023 for a car that cost as much as renting in Canada) No cover for the trunk, so if you leave luggage in the trunk everyone can see. For gas you leave it as you take it. In my case it was below 1/4... average to start your trip. The agent told me to only use Supreme gas... It's Nissan March not a Mini Cooper. And be ready, petrol in Mexico is EXPENSIVE.
Pros: Worse company ever.
Cons: Stole my money
Pros: very quick. polite. car was good even if it had some dings.
Cons: Nothing really,. the problem was with Discovery Cars that did not disclose the full price of the insurance. It is not complicated to do!
Cons: They switched cars, it is far away from the airport and once you get there the force insurance on you even though i bought the extended insurance from discover cars. My $70 went to $288 additional for the insurance. Every person at the counter was saying the same thing, everyone was scammed. Too far away from the airport to go back and do anything about it. I took pictures of everything because I knew they would try to find something to collect insurance and charge me more but it was good.
Pros: The shuttle to take us back to the airport was fast.
Cons: It took so long for the shuttle to come get us and it took even longer to get our car.
Cons: America rental car is a scam.
Pros: Not much. My charges went from $115.00 to over $1000.00 with insurance and deposits added in.
Cons: Return process was the only thing that went smoothly then we were finally told that some of the money would be refunded. 3 days later, I have not seen it in my bank yet.
Pros: No show at airport. I called them two times before someone showed up. Waited over one hour.Clerk spoke virtually no English.
Cons: Clerk wanted an additional USD300 for insurance after I had already paid approximately $300 for the car and '"full insurance coverage". At that point, I took an Uber and they refuse to reimburse me. This fiasco took 3 hours.
Pros: I liked that the original quote for the car appeared to be competitive, but once you actually went through all the sales job, he ended up paying almost double what the other car rental places charged
Cons: The people here don’t seem to understand tourists. They don’t speak English well they don’t explain their insurance well, and they take a long time to deliver the car. They also don’t provide a lot of information upon leaving the airport like exactly where to return the car or how to get to where you’re going.
Pros: Near the airport and had fairly quick shuttle.
Pros: The drop off process was efficient and the shuttle drivers were nice.
Cons: We felt scammed with having to pay an extra $100 for insurance. I also estimated our arrival time and my flight was 2 1/2 hours late—they said because I did not call (I WAS ON A PLANE), they gave away my car and then charged us an extra $50 to rent another car because it was “bigger”
Cons: El precio es un engaño. al llegar al mostrador te cobran más del triple, ofrecen carros que no tienen, lo mejor es rentar directamente con las agencias
Pros: Nothing. The worse service.
Cons: No agents or booth in Cancun Terminal 4. Couldn’t find shuttle so paid for cab ($40USD) to get to their office. They told us they gave away our car because our flight was late. They offered us an “upgrade” to a manual Nissan Sentra for $57USD/day which would’ve doubled the reserved rate. I believe they employ this tactic because you’re stuck at their office in a sketchy part of town with no cabs around. We said no thanks, lost our deposit, and called an Uber and got out of there.
Cons: The cars battery died five minutes after rental and the experience was less than ideal.
Pros: Got a email from discover cars after that full coverage was not full coverage and had to pay another $1200 when I picked up the car. Was not refundable.
Cons: No service this Is a third party company do not give them money as it is cheaper for the same coverage direct thru America Car Rental.
Cons: Unclear about the deposit
Cons: Car had several problems. Bad windshield wiper, check engine light, bump on rear tire, cigarette lighter socket didn’t work
Cons: Unexpectedly Spent over $400 for insurance I was forced to buy making the 1 week car rental crazy expensive. We spoke to other customers who were standing around waiting for their cars for OVER 2 hours. I had to get nasty with the car rental rep to get us our car as there was no way I was going to wait that long.
Pros: It was a bad experience. I’ll never go back. After being told I was being “upgraded,” I am not exaggerating when I say that I was given a very damaged and dirty car. My wife sat in the seat and there was syrup on the seat and in the cup holders. I had to complain and get a different car. By this point, it had been an hour since I arrived there, it was another really crappy car with screeching brakes and many damages. I accepted the rental and was ready to get on the road.
Cons: Awful car, dirty car, took to long
Pros: Easy and quick drop off.
Cons: Our rental car broke down about an hour south of Cancun. We waited almost 3 hours for a mechanic to show with another rental car for us to use.
Cons: Everything, waited over an hour for pickup at the airport. Old dilapidated car which they changed the next day for something just as bad. Broken headrest for driver missing parts on exterior, filthy and ant infested. Horrible car, did not use it all week as we were afraid we would be stranded on the road with this awful car. Never again!
Pros: At least the car worked
Cons: They hit you with made up insurances that you have to purchase or they want to put a ridiculous $8000 hold on your card but they make it so the deposit does not go through unless you pay for additional coverage. The cars are all damaged and they do not give you a full tank of gas.
Pros: excellent service
Cons: excellet service
Pros: Car was very small, poor condition and was a stick shift… worst car I’ve ever rented.
Cons: Ended up having to rent car directly from rental car place and discover car will not refund my money. Horrible customer service…. Essentially stealing my money since I did not rent a car through them…
Pros: Not much
Cons: we couldn’t find the rep at the airport for almost 20 minutes. We waited another 20 after finding her for the shuttle. The driver then got lost & we were on the shuttle bus for over 30 minutes driving to the location. When we arrived we waited another 30 minutes for a rep to help us. When we finally got to the desk I was told I had to pay another $100 for insurance because the insurance I bought w/Discover was no good there & returning, the guy wanted a tip 4 marking the car was fine at return
Pros: Good sized car
Cons: I returned the car on9/14/2022 in the same condition as when I picked it up and the deposit of $900 US has not been credited back to my card
Pros: Great condition of cars to rent
Cons: The rental car place where we picked up/dropped off the rental was a little away from the airport, the company tried to hold a $18,000 deposit on my Credit Card. Luckily after discussing with the agent, it was agreed to bring it down to $900 in which I got back at the very end of the rental.
Pros: Nothing they were the absolute worst provider ever. I would never book with them again
Cons: Terrible customer service I can’t even begin to go into all of the stuff that’s wrong
Pros: Had to wait 2 hours before for the transport and rental agent before I had the car. I was also the only customer and there were at least 5 employees there.
Cons: Extremely slow and expensive extra mandatory car insurance.
Pros: They are quite far away from airport. They need to be less priced. Also, the shuttles should be more actively available. Very difficult to find the agent. The person on counter needs to be more friendly and have a smile. Blue tooth, etc do not work. You are competing with international brands. I took rental with you, instead of my membership with Hertz. You make me paid very high amount, specially as hidden cost of insurance. You must stop swindling tourists. Bad for your business
Cons: Several things
Pros: The staff were very friendly and helpful both in Cancun and Merida.
Cons: We didn't get the car we expected. Having booked for a VW GOL or similar sedan which could fit 4-5 bags in the boot and 4 passengers, we were initially given a Renault Quid which was at a lower price point as you could only get 2 bags in the back and was too small to fit my teenage son and tall husband. They went to find an alternative car and all they could offer us was an old, very damaged, dirty GOL which really shouldn't have been in the fleet for rental. We had no choice but to take it.
Pros: The car was clean and up to date.
Cons: In regards to the service, not much. The reservation was made under Mex car rental but somehow ended up at American. The pick up van person was not clear where we were to be picked up at the airport. Of course, there's always up selling.
Pros: The car was in good shape
Cons: Deceptive practice around the insurance (the high deductible and no theft insurance are hidden in the fine print, plus if you don't buy theft insurance the deposit is over $13K dollars! Yes, you read that right). Service at the desk was also incredibly slow.
Cons: todo, el precio final, el cobro de un seguro adicional, el auto sucio.
Pros: The drop off process was smooth and effortless.
Cons: Pressure to buy additional insurance. Car only has 1/8 tank of gas. Car wasn’t as big as advertised. Car check engine light and check tire pressure light was on the whole time.
Pros: car was new and clean, drop off/return staff was excellent and fast
Cons: Car pick up process was slow. Shuttle took 30+ mins wait time. Then while picking up, online insurance required a $13,000 deposit! That's stupid. SO we had to buy new insurance on the spot, this more than doubled the cost of the car. Also still had to pay for the other insurance as well. I reserved a full size automatic car, but got a smaller compact and manual. They said the automatic would be a longer wait. Why wasn't it ready? They knew my reservation and had all my info. Seems very shady.
Pros: Nothing. Fucking scam
Cons: Airport pick up.
Pros: Absolutely nothing. This was the worst experience I've ever had trying to rent a car.
Cons: There was no rental car shuttle to pick us up. After calling the office, we connected with a man who I am pretty sure was asleep. He agreed to send a shuttle for us. We then shuttled and forth between multiple terminals for over an hour, picking up many angry customers. We got to the office at 2am, and after waiting 2 hours, the man in the office had only helped 1 person. We were 4th in line. Also, the man said they only had manual cars, when we paid for automatic. We never got a car.
Cons: The quoted amount was quickly increased by the outrageous insurance costs that are supposedly "mandatory" unless your willing to leave a $8000.00 (yes EIGHT THOUSAND DOLLAR) credit card security deposit. The car was a dirty, scratched Chevy that was actually and upgrade from my original car. The pick up and drop off were far from the airport and our early-morning return was difficult because few people were available and seemed to be uninformed.
Pros: Easy, price.
Cons: Car condition could be better.
Pros: Service at pick up and drop off was great. There were no issues and it went quickly. Car worked fine.
Cons: We received a slightly older car than booked. Also it was very difficult to find the agent at the terminal; only found him after calling a few times.
Pros: Great service!
Pros: Friendly staff. Very clean car. Very efficient rental.
Cons: The small window of time they will hold the reservation is not good. The liability insurance add on was very expensive considering they say it’s included.
Cons: They didn't went to get me at airport and didn't have my reservation delivered. Gave a car without trunk cover, so my travel bags could be seen from outside; windshield wipers not working properly and no water for cleaning windows maintained
Pros: This company at this location is full of corrupted (crooks) and dishonest people. They should be arrested, made accountable and charged for that.
Cons: This company at this location is full of corrupted and dishonest people. They should be arrested, made accountable and charged for that.
Pros: The representatives were very helpful and the drop off was quick and efficient.
Cons: My flight was delayed causing me to be late for my pickup. Upon arrival, I was told the car I had reserved was given away and my only option was $675 extra charge. This was extremely disappointing and was very damaging to my trip budget. I would have expected the Discover Cars customer service to have covered this cost.
Pros: BAD BAD BAD... first problems with blackmailing the purchase of full coverage or a deposit of 500 USD, then the car in such a state that we had to ask for another that for so much money we definitely want something better and finally the cleanliness in a newer car ... disaster
Pros: Quick and efficient. Once I was able to find the shuttle, it went very quickly.
Cons: Nothing really. It was fine.
Cons: The car booked isn't available. Change a lower tier car which we paid more for higher tier. Insurance paid during booking by Discover Cars is not acceptable by America Car Rental. They force us to buy new insurance with them or else we cannot rent the car! Keep asking for Tips!!! Totally not acceptable. Car rental in Mexico is totally scam! On the same day, we saw dosen of customer having same problem with us, the car rental office are full of angry customers, screaming and fighting.
Pros: drop off was relatively quick and easy
Cons: they gave us a car that was a company suv even though we paid for an intermediate suv, it was extremely dirty and in overall poor condition, a windshield wiper was broken (driver's side) in a area that rains a lot, three of the tires were low on air, they forced us to pay for collision insurance even though I provided evidence that I had it included on my credit card, ripped up my agreement when I wrote I declined the coverage, and treated us terribly overall
Pros: I received a cor
Cons: Everything else about the experience
Pros: I don't have a good experience
Cons: I have to cancel because they didn't accept the insurance that I have it
Cons: The place is located outside of the airport, like 20 min driving. The shuttle car took almost 90 min to arrive to the airport and we spent 60 there to pick the car. The overcharged 500 USD and we didn't have any other option because the nearest dealer was at the airport and their shuttle service it's only for their customers. I would definitely not recommend this company to anyone
Pros: nothing to recommend
Cons: additional costs that had not been stated in the contract, for example insurance for the total of the unit for 26,500 usd. of the original contract they charged me an additional 400 usd The car rental office says that the fault lies with the page where the service was hired for telling lies about the coverage
Pros: OK company, OK service -nothing expecially good nor bad in terms of service and spped
Cons: the VW Gol was one of the WORST cars I have ever rented. Simply a JUNK! - although 3 YO looked like a 15-20 years old car, millions of scratches, EXTREMELY BASIC with NOTHING inside worth mentioning. Really a JUNK, sorry to say..
Pros: Nothing! Worst experience of renting a car in my life
Cons: Terrible reservation. I was ripped off on reservation and insurance. I also had to spend 1 hour returning the car. Almost missed my flight.
Pros: Friendly agents, communicative.
Cons: Took a while to get the proper car - they initially said they didn't have a van that I reserved and were going to give me two cars to accommodate our group, and then made me wait an hour until a van came. They also charged an additional $150 for the week for liability insurance when I refused because I already had it. They forced me to buy it.
Pros: Drop off was easy and quick.
Cons: Pressured to buy full coverage after I opted not to. Very slow for picking the car up.
Pros: THEY ARE A BUNCH OF CROOKS
Cons: Cambio de condiciones Incremento del costo
Pros: American Rent a CAR Stole money from me. Paid for a Mini Copper or similar, Never GOT the CAR, the gave me a Chevrolet Trax wich is cheaper as well as the insurance.. Value diference of aporx $150.00 usd. They told me to pick the Mini at playa del carmen on the next day, we went and got nothing. Day after same thing just 3 more hours wasted of my vacation, the trax we dorve was in bad shape, the car when going at about 60/h started shaking. Overall the worst experiencia I have ever had in a carR
Cons: SUCKS!!! Called a Million times, sent million e mails and got nothing. stop using them
Pros: que no hay servicio en en aeropuerto
Cons: que el carro no tenia gasolina
Pros: The representative
Cons: The value of car and car I reserve wasn’t available
Pros: Car in good shape
Cons: Other car than booked
Cons: Worst car rental experience. They charged double at the desk and didn’t even have the car. We had to wait 5 hours for a car to be driven to the rental location and were stranded there.
Pros: Nothing at all
Cons: Didn’t get the car but still got the charge at my credit card
Cons: Almost ruined our vacation
Cons: Stole my money and didn’t give me a car
Pros: I didn’t use service and got charged
Cons: Nothing at all
Pros: ABSOLUTAMENTE NADA!!!!! Foi muito diferente da primeira locação que fiz a 2 anos atrás.
Cons: Demorou para nos pegar no aeroporto. Não consegui comunicação fácil com o suporte quando precisei, Desligaram a ligação por 4x enquanto estávamos precisando de socorro, parados em um posto policial, com a licença do carro vencida. a 4 dias, Foi informado o tempo que ficaríamos com o carro. Eu questionei o fato de estar sem placa. E o atendente falou " não tem problema está tudo certo" e no dia 04/01 por causa de muitas lagrimas minha, fomos liberados para voltar de carro para o hotel.
Pros: I got a flat 15 minutes after renting on a major highway. The spare was also flat. I paid for roadside assistance and was told it would be over two hours to get service. I had to pay someone else to fix it for me sooner. Then they told me I couldn’t get a new tire until the following day and I would have to go to the rental agency in town to pick up the tire myself. We without a car.
Cons: Service was rude and they couldn’t care about all my plans that were ruined
Cons: We reserved a car a month before our trip, got confirmation that we were approved, and upon arrival had no car there for us in Cancun, leaving us there at the airport to pay an insanely high price for a different rental car, never again will I use your company, nor tell anyone to use you.
Pros: They were easy to hand me a car and the same approach at the drop-off point. This was quite comfortable.
Cons: Everything was fine.
Pros: Nothing service was horrible and racist as mentioned in my last review.
Cons: The staff attempted to pull a fast one and give me a car that was clearly damaged, not similar in class to the cx-5 and when challenged for use of another vehicle or mazda that we clearly saw in the parking space were told it was on reserve for other customers.
Cons: We were left stranded at Cancun Airport at 3am and had to pay out of pocket to book a taxi to our destination. I spoke to Discover and America Car rental the next day and due to a system problem that neither side is admitting to my contact details were never transferred between these two companies, even though on my invoice and other communications it all appeared correctly. I also tried to get another car, no stock. Called up Europecar and got a car same day. Avoid these cowboys at all costs.
Pros: Service was quick
Cons: Not very good.
Pros: They had patience in trying to explain why we were getting charged twice the discover cars quote. Also the $500 deposit we had to put down for the full coverage plus $112 payment for full coverage.
Cons: Clean Car, Customer Service
Pros: I could cross Mexcio / Belize border.
Cons: I had to pay a little more because of using debit card.
Pros: The car was adequate
Cons: Everything. Trying to charge us for things they forgot to disclose and never apologizing for giving a car with faulty brakes.
Pros: nothing. absolutely nothing. America Car Rental needs to be out of business
Cons: "What didn't you like about the service provided by America Car Rental?" Everything. They ripped me off. They tried to rip me off even worse until I had a friend who spoke spanish talk him down.. he tried to charge me $800 more than I agreed on this site. You are just as guilty... I was pretty much held hostage at the rental, 20 min away from another rental... completely ruined our vacation..
Cons: Did not take my credit card
Pros: Meeting rep at airport was easy
Cons: First car had no back number plate. Had to return following day for replacement, which meant we lost a day of our journey. They failed to supply us with notarised letter to take car to Guatemala, so all our plans changed and we lost money as had to cancel hotel booked in Guatemala. They pressurised us into taking out extra insurance, which was unnecessary.
Pros: speed and price
Cons: insurance policy
Pros: Fast and easy shuttle between the airport and the office
Cons: I hate that the insurances are so expensive and not presented up front before you arrived at the front desk.
Pros: Close enough to the airport, along with free bus shuttle to terminals.
Cons: Almost everything. They gave me a crappy car, and then a second slightly less dilapidated car when I complained. They gave me the car with an empty gas tank, only to recommend I go to a nearby gas station that scammed not 1 but 2 of my credit cards with fake charges. I was told I needed an extra insurance that amounted to nearly double the price I was quoted by DiscoverCarHire and there was no way around not paying this. I would not recommend America Car Rental.
Cons: The shuttle dropped me off at the wrong terminal, despite the driver assuring me that my flight to New York left from there. I ended up spending an hour and a half walking between terminals carrying all my bags, and only barely made my flight.
Pros: quick drop off and shuttle to airport for departure.
Cons: Not upfront about the charges. When I got there to pick the car up I had to pay an extra $209. Plus a large deposit on my credit card.
Pros: To be honest I did not even want to rate you guys a 1. We liked nothing. The people were rude. The car was filthy when we picked it up and the tank was only filled about a quarter. We nearly ran out of gas on our way to our resort. The windows and windshields were horrible. We could never see out of them. By far the worst experience we have ever had with a rental car service. Will never rent from you guys again.
Cons: Every. Single. Thing. The rental car was not at the airport which was a huge inconvenience. When we got to the place we were told we needed to buy another insurance even though we bought one online, so we had to buy 2! The car was disgustingly filthy and had no gas. The windows were horrible and we could never see out of them also the trunk of the car constantly opened. I’m in actual shock we paid what we did for this piece of crap. We will never rent from you guys again.
Pros: muy malo
Cons: un desastre
Pros: Nice page online and variety of cars
Cons: I don't receive the car rented, it was smaller
Pros: Friendly associates, fast checkout.
Cons: Had to wait at the airport 45 minutes for pickup. Added fees we weren’t aware of.
Cons: We never received a GPS even though we had ordered one! They kept telling us to come back the next day to get one, but after going back 3 days in a row we still didn't manage to get a GPS.