America Car Rental at Cancun Airport

Pros: car was new and clean, drop off/return staff was excellent and fast

Cons: Car pick up process was slow. Shuttle took 30+ mins wait time. Then while picking up, online insurance required a $13,000 deposit! That's stupid. SO we had to buy new insurance on the spot, this more than doubled the cost of the car. Also still had to pay for the other insurance as well. I reserved a full size automatic car, but got a smaller compact and manual. They said the automatic would be a longer wait. Why wasn't it ready? They knew my reservation and had all my info. Seems very shady.

Pros: Nothing. Fucking scam

Cons: Airport pick up.

Pros: Absolutely nothing. This was the worst experience I've ever had trying to rent a car.

Cons: There was no rental car shuttle to pick us up. After calling the office, we connected with a man who I am pretty sure was asleep. He agreed to send a shuttle for us. We then shuttled and forth between multiple terminals for over an hour, picking up many angry customers. We got to the office at 2am, and after waiting 2 hours, the man in the office had only helped 1 person. We were 4th in line. Also, the man said they only had manual cars, when we paid for automatic. We never got a car.

Pros: Nothing

Cons: The quoted amount was quickly increased by the outrageous insurance costs that are supposedly "mandatory" unless your willing to leave a $8000.00 (yes EIGHT THOUSAND DOLLAR) credit card security deposit. The car was a dirty, scratched Chevy that was actually and upgrade from my original car. The pick up and drop off were far from the airport and our early-morning return was difficult because few people were available and seemed to be uninformed.

Pros: Easy, price.

Cons: Car condition could be better.

Pros: Service at pick up and drop off was great. There were no issues and it went quickly. Car worked fine.

Cons: We received a slightly older car than booked. Also it was very difficult to find the agent at the terminal; only found him after calling a few times.

Pros: Great service!

Pros: Friendly staff. Very clean car. Very efficient rental.

Cons: The small window of time they will hold the reservation is not good. The liability insurance add on was very expensive considering they say it’s included.

Cons: They didn't went to get me at airport and didn't have my reservation delivered. Gave a car without trunk cover, so my travel bags could be seen from outside; windshield wipers not working properly and no water for cleaning windows maintained

Pros: This company at this location is full of corrupted (crooks) and dishonest people. They should be arrested, made accountable and charged for that.

Cons: This company at this location is full of corrupted and dishonest people. They should be arrested, made accountable and charged for that.

Pros: The representatives were very helpful and the drop off was quick and efficient.

Cons: My flight was delayed causing me to be late for my pickup. Upon arrival, I was told the car I had reserved was given away and my only option was $675 extra charge. This was extremely disappointing and was very damaging to my trip budget. I would have expected the Discover Cars customer service to have covered this cost.

Pros: BAD BAD BAD... first problems with blackmailing the purchase of full coverage or a deposit of 500 USD, then the car in such a state that we had to ask for another that for so much money we definitely want something better and finally the cleanliness in a newer car ... disaster

Pros: Quick and efficient. Once I was able to find the shuttle, it went very quickly.

Cons: Nothing really. It was fine.

Cons: The car booked isn't available. Change a lower tier car which we paid more for higher tier. Insurance paid during booking by Discover Cars is not acceptable by America Car Rental. They force us to buy new insurance with them or else we cannot rent the car! Keep asking for Tips!!! Totally not acceptable. Car rental in Mexico is totally scam! On the same day, we saw dosen of customer having same problem with us, the car rental office are full of angry customers, screaming and fighting.

Pros: drop off was relatively quick and easy

Cons: they gave us a car that was a company suv even though we paid for an intermediate suv, it was extremely dirty and in overall poor condition, a windshield wiper was broken (driver's side) in a area that rains a lot, three of the tires were low on air, they forced us to pay for collision insurance even though I provided evidence that I had it included on my credit card, ripped up my agreement when I wrote I declined the coverage, and treated us terribly overall

Pros: I received a cor

Cons: Everything else about the experience

Pros: I don't have a good experience

Cons: I have to cancel because they didn't accept the insurance that I have it

Cons: The place is located outside of the airport, like 20 min driving. The shuttle car took almost 90 min to arrive to the airport and we spent 60 there to pick the car. The overcharged 500 USD and we didn't have any other option because the nearest dealer was at the airport and their shuttle service it's only for their customers. I would definitely not recommend this company to anyone

Pros: nothing to recommend

Cons: additional costs that had not been stated in the contract, for example insurance for the total of the unit for 26,500 usd. of the original contract they charged me an additional 400 usd The car rental office says that the fault lies with the page where the service was hired for telling lies about the coverage

Pros: OK company, OK service -nothing expecially good nor bad in terms of service and spped

Cons: the VW Gol was one of the WORST cars I have ever rented. Simply a JUNK! - although 3 YO looked like a 15-20 years old car, millions of scratches, EXTREMELY BASIC with NOTHING inside worth mentioning. Really a JUNK, sorry to say..

Pros: Nothing

Cons: Everything

Pros: Nothing! Worst experience of renting a car in my life

Cons: Terrible reservation. I was ripped off on reservation and insurance. I also had to spend 1 hour returning the car. Almost missed my flight.

Pros: Friendly agents, communicative.

Cons: Took a while to get the proper car - they initially said they didn't have a van that I reserved and were going to give me two cars to accommodate our group, and then made me wait an hour until a van came. They also charged an additional $150 for the week for liability insurance when I refused because I already had it. They forced me to buy it.

Pros: Drop off was easy and quick.

Cons: Pressured to buy full coverage after I opted not to. Very slow for picking the car up.

Pros: THEY ARE A BUNCH OF CROOKS

Cons: Cambio de condiciones Incremento del costo

Pros: American Rent a CAR Stole money from me. Paid for a Mini Copper or similar, Never GOT the CAR, the gave me a Chevrolet Trax wich is cheaper as well as the insurance.. Value diference of aporx $150.00 usd. They told me to pick the Mini at playa del carmen on the next day, we went and got nothing. Day after same thing just 3 more hours wasted of my vacation, the trax we dorve was in bad shape, the car when going at about 60/h started shaking. Overall the worst experiencia I have ever had in a carR

Cons: SUCKS!!! Called a Million times, sent million e mails and got nothing. stop using them

Pros: que no hay servicio en en aeropuerto

Cons: que el carro no tenia gasolina

Pros: The representative

Cons: The value of car and car I reserve wasn’t available

Pros: Car in good shape

Cons: Other car than booked

Cons: Worst car rental experience. They charged double at the desk and didn’t even have the car. We had to wait 5 hours for a car to be driven to the rental location and were stranded there.

Pros: Nothing at all

Cons: Didn’t get the car but still got the charge at my credit card

Cons: Almost ruined our vacation

Pros: Nothing

Cons: Stole my money and didn’t give me a car

Pros: I didn’t use service and got charged

Cons: Nothing at all

Pros: ABSOLUTAMENTE NADA!!!!! Foi muito diferente da primeira locação que fiz a 2 anos atrás.

Cons: Demorou para nos pegar no aeroporto. Não consegui comunicação fácil com o suporte quando precisei, Desligaram a ligação por 4x enquanto estávamos precisando de socorro, parados em um posto policial, com a licença do carro vencida. a 4 dias, Foi informado o tempo que ficaríamos com o carro. Eu questionei o fato de estar sem placa. E o atendente falou " não tem problema está tudo certo" e no dia 04/01 por causa de muitas lagrimas minha, fomos liberados para voltar de carro para o hotel.

Pros: Nothing!!!

Cons: Everything!!!

Pros: I got a flat 15 minutes after renting on a major highway. The spare was also flat. I paid for roadside assistance and was told it would be over two hours to get service. I had to pay someone else to fix it for me sooner. Then they told me I couldn’t get a new tire until the following day and I would have to go to the rental agency in town to pick up the tire myself. We without a car.

Cons: Service was rude and they couldn’t care about all my plans that were ruined

Pros: Nothing

Cons: We reserved a car a month before our trip, got confirmation that we were approved, and upon arrival had no car there for us in Cancun, leaving us there at the airport to pay an insanely high price for a different rental car, never again will I use your company, nor tell anyone to use you.

Pros: They were easy to hand me a car and the same approach at the drop-off point. This was quite comfortable.

Cons: Everything was fine.

Pros: Nothing service was horrible and racist as mentioned in my last review.

Cons: The staff attempted to pull a fast one and give me a car that was clearly damaged, not similar in class to the cx-5 and when challenged for use of another vehicle or mazda that we clearly saw in the parking space were told it was on reserve for other customers.

Cons: We were left stranded at Cancun Airport at 3am and had to pay out of pocket to book a taxi to our destination. I spoke to Discover and America Car rental the next day and due to a system problem that neither side is admitting to my contact details were never transferred between these two companies, even though on my invoice and other communications it all appeared correctly. I also tried to get another car, no stock. Called up Europecar and got a car same day. Avoid these cowboys at all costs.

Pros: Service was quick

Cons: Not very good.

Pros: They had patience in trying to explain why we were getting charged twice the discover cars quote. Also the $500 deposit we had to put down for the full coverage plus $112 payment for full coverage.

Cons: Clean Car, Customer Service

Pros: I could cross Mexcio / Belize border.

Cons: I had to pay a little more because of using debit card.

Pros: The car was adequate

Cons: Everything. Trying to charge us for things they forgot to disclose and never apologizing for giving a car with faulty brakes.

Pros: nothing. absolutely nothing. America Car Rental needs to be out of business

Cons: "What didn't you like about the service provided by America Car Rental?" Everything. They ripped me off. They tried to rip me off even worse until I had a friend who spoke spanish talk him down.. he tried to charge me $800 more than I agreed on this site. You are just as guilty... I was pretty much held hostage at the rental, 20 min away from another rental... completely ruined our vacation..

Pros: Nothing

Cons: Did not take my credit card

Pros: Meeting rep at airport was easy

Cons: First car had no back number plate. Had to return following day for replacement, which meant we lost a day of our journey. They failed to supply us with notarised letter to take car to Guatemala, so all our plans changed and we lost money as had to cancel hotel booked in Guatemala. They pressurised us into taking out extra insurance, which was unnecessary.

Pros: speed and price

Cons: insurance policy

Pros: Fast and easy shuttle between the airport and the office

Cons: I hate that the insurances are so expensive and not presented up front before you arrived at the front desk.

Pros: Close enough to the airport, along with free bus shuttle to terminals.

Cons: Almost everything. They gave me a crappy car, and then a second slightly less dilapidated car when I complained. They gave me the car with an empty gas tank, only to recommend I go to a nearby gas station that scammed not 1 but 2 of my credit cards with fake charges. I was told I needed an extra insurance that amounted to nearly double the price I was quoted by DiscoverCarHire and there was no way around not paying this. I would not recommend America Car Rental.

Cons: The shuttle dropped me off at the wrong terminal, despite the driver assuring me that my flight to New York left from there. I ended up spending an hour and a half walking between terminals carrying all my bags, and only barely made my flight.

Pros: quick drop off and shuttle to airport for departure.

Cons: Not upfront about the charges. When I got there to pick the car up I had to pay an extra $209. Plus a large deposit on my credit card.

Pros: To be honest I did not even want to rate you guys a 1. We liked nothing. The people were rude. The car was filthy when we picked it up and the tank was only filled about a quarter. We nearly ran out of gas on our way to our resort. The windows and windshields were horrible. We could never see out of them. By far the worst experience we have ever had with a rental car service. Will never rent from you guys again.

Cons: Every. Single. Thing. The rental car was not at the airport which was a huge inconvenience. When we got to the place we were told we needed to buy another insurance even though we bought one online, so we had to buy 2! The car was disgustingly filthy and had no gas. The windows were horrible and we could never see out of them also the trunk of the car constantly opened. I’m in actual shock we paid what we did for this piece of crap. We will never rent from you guys again.

Pros: muy malo

Cons: un desastre

Pros: Nice page online and variety of cars

Cons: I don't receive the car rented, it was smaller

Pros: Friendly associates, fast checkout.

Cons: Had to wait at the airport 45 minutes for pickup. Added fees we weren’t aware of.

Cons: We never received a GPS even though we had ordered one! They kept telling us to come back the next day to get one, but after going back 3 days in a row we still didn't manage to get a GPS.