Cancun Airport (CUN), Cancun, Mexico
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Ace Rent a car at Cancun Airport

Carretera Cancun Chetumal Km22 Aeropuerto Internacional de Cancun, 77500 Cancún, Q.R., Mexico
0052 3 341 708 243/ 0052 3 346 242 114
Pick-up instructions
MEX Rent a Car is the ACE vehicle provider. After collecting your luggage, proceed to ACE counter in the car rental center.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
VW Jetta
April 5, 2022

Pros: The agent that helped us was with Europcar actually. We could not find an “Ace rent a car” at the airport. But they were very helpful!

Cons: I wasn’t sure where to find them, or if I had the right place (or was game to the first rental agent that got hold)
United States of America (USA)
Hyundai Creta
March 1, 2022

Pros: Nothing, they are a scam company

Cons: They tried to scam us out of the car we paid for
United States of America (USA)
VW Jetta
February 23, 2022

Pros: Nothing they claimed they had no cars available even though I had a pod reservation

Cons: I did not get a car although I paid and made a reservation
United States of America (USA)
VW Jetta
February 19, 2022

Cons: It takes forever to do useless paper work plus an extra $200.00 usd for insurance rip off most places I rent cars from I do the paperwork on line and you don’t need an agent what a waste of time will never rent from here. I found a place in Quintana Roo that charges by the day and everything included and delivered to your hotel or location
Canada
VW Polo
January 21, 2022

Pros: Nothing at all

Cons: They are an unscrupulous agency. We purchased insurance through DiscoverCars and it was not recognized so we were charged an extra 778 USD in order to get the car. We had already paid DiscoverCars over 900 USD so were held hostage by this.
Czech Republic
Hyundai Creta
November 25, 2021

Cons: Extra charge for insurance 300,-USD
United States of America (USA)
Hyundai Creta
October 4, 2021

Pros: The shuttle to the airport and from the airport

Cons: ACE was operated under Mex Rent a car. Initially it was very difficult to find the service desk at the airport. It was until we looked closely at the voucher that in small prints it listed ACE to be under Mex Rent a car. Arriving at the rental office, it took them 2 hours to service 3 people. They also did not accept the full coverage for the booking. I was required to pay an extra $200 on top of my reservation. The vehicle we had no washer fluid which made it inconvenient to drive.
United States of America (USA)
VW Polo
September 30, 2021

Pros: the worst!

Cons: nothing
Portugal
VW Polo
September 6, 2021

Cons: I ended up having to pay twice the amount I had booked, because additional insurance was required. This was not clear at all when making the reservation. The car also didn't have a luggage cover. According to the rental company, this was not included in the price. Again, this was not clear in the website at all. There was no one at the desk when we arrived at the counter, and the provided numbers did not work. We ended up having to ask another rental company to drive us to the pickup location
Mexico
Toyota Sienna
September 2, 2021

Pros: Nothing!! They are the worse car rental ever. Don’t rent there

Cons: Worse service ever! There were no cars available, so instead of offering something similar to my rental (luxury Van, Suburvan) they offered 2 compact cars!! The manager was rude, he even shouted at me. I tried to cancel the reservation at that time, but I couldn’t because discover cars won’t let me, and they couldn’t do it in their system. So after 3 weeks of waiting, I still have no answer from discover cars, and I haven’t seen my money back as well.
France
Nissan Versa
August 29, 2021

Pros: Competitive price (if you don't take into account the "mandatory" insurance). The car was ok, and air conditionning was working well (very important in Yucatan).

Cons: When I took the car, I was forced to subscribe for a mandatory insurance (350€ for 17 days !) that I was not aware before (other renters don't do this, and my credit card already covers me for that). 45 minutes at the counter to pick up the car (only 2 people before me). Car was given with half gas, so I had to drop it off with half gas too, which is nearly impossible. At the drop off, the employee was more interested in his online chess game than me...
France
Volkswagen Vento
August 28, 2021

Pros: Easy to change car

Cons: Car in poor mechanical condition
United States of America (USA)
Toyota Sienna
August 21, 2021

Pros: Very friendly.

Cons: Explain everything in detail. This is where I found out that the discovercar.Com insurance was a separate added insurance and meant nothing to the agency.
United States of America (USA)
VW Polo
August 20, 2021

Pros: Nothing

Cons: Ace rent car was actually Mex Rental Car, and all they did was trying to upsell me and tried to bully me to purchase their car insurance
United States of America (USA)
VW Polo
August 20, 2021

Pros: Nothing. Rude and not giving a fuck type of attitude. No thanks fuckers

Cons: Everything
United States of America (USA)
VW Polo
August 7, 2021

Pros: Not much

Cons: Slow, up sold me by saying I rented a car without a trunk.
Sweden
VW Polo
August 6, 2021

Pros: nothing

Cons: hard to get in touch, no detailed information on some parts. Payed for an insurance i disnt need. Emailed twice and no response. Overall worst rental experience ever.
United States of America (USA)
VW Polo
August 2, 2021

Pros: Aaron Muñoz helped me in the most efficient and kind manner
United States of America (USA)
VW Polo
July 26, 2021

Pros: Nothing

Cons: Ace is nowhere to be found in the Cancun Airport. I spent 20 minutes on the phone waiting for the shuttle service with no answer. Just take a cab or rent a car from a place that is actually in the airport.
Slovenia
VW Polo
July 19, 2021

Pros: The guys in Tulum were super nice and they helped us a lot!!
Show more

Cancun Airport (CUN), Cancun, Mexico

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Pick-up date
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Driver's country of residence is United States of America (USA) and age is 30-65

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  1. Car Rental
  2. Mexico
  3. Cancun
  4. Cancun Airport
  5. Ace Rent a car
 
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