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Europcar at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: We ordered a Nissan xtaril and was given at the beginning a small suv by wv which was small to fit our tree suitcases then they gave us Nissan epic which was a bit bigger but still wasn’t what we ordered.
Pros: Drop off was smooth and quick
Cons: far short of the standards of other Europcar I experienced worldwide. No different to local companies, with all the tricks that come with it: old and bashed up car (75k+), fuel: 1/3 tank full instead of full, requested a $10k deposit on the car (probably more than the car value itself) in spite of pre booking CDW, that was the supposed minimum insurance "excess", which can be waived if you're willing to pay double for your rental (ie another $40/day)
Pros: The car was decent, spacious and easy to drive. The agents on the return were much better than we picked up the car.
Cons: This was one of the worst experiences of our trip. We booked with Europcar as it was a well known brand and was advertised as within the airport, we paid much more to start with for this benefit. My advice is don't, please read below before you book as this was the worst experience of picking up a car. Scam do not book. I'll put a longer review but there's a character limit
Pros: Nothing - I wouldn’t wish them on my worst enemy
Cons: Their aggressive and dishonest culture of forcing their own insurance on you
Pros: Not much.
Cons: Rudeness of operators
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.
Pick-up & Drop-off
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