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Europcar at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Not much.
Cons: Rudeness of operators
Cons: Scammed us for more money
Pros: The speed of the workers was pretty good but unfortunately almost completely useless because of the inconveniences.
Cons: On my reservation voucher the excess was 600 dollars, at the office they told me the excess is 1200 dollars and even after showing them the voucher they refused trying to show me a clause that was saying something completely different. My conclusion was that they didn't even understand English language to the full extent and they didn't even actually care they were just trying to convince me to buy the insurance. The stupid thing was that the full insurance was more expensive than the excess.
Cons: The insurance didn’t covert scratches. Only full damage. I wouldn’t have book the insurance if I knew that.
Pros: Nothing. (The Location close to the Airport)
Cons: It took three hours to Pick up the car. Because there were 13 people waiting (3 desks working) before it was my turn. I has everything ready, licence, Passwort, Credit Card. The guy Did Not have to make anything else than put it in the system and give me the papers. No extra Insulaner etc... even this took him 25(!!!) Minuten. After that another 30 Minutes to wait for the car. I'm satisfied with discovercarhire, big this was the Last Time ln my life that I will Drive a europcar!
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Rental Conditions
Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
It is possible to pay and leave the deposit only with following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.
Pick-up & Drop-off
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