Europcar at Cancun Airport

Pros: Wonderful experience with hiring a car from Europcar. It was fantastic from start to finish. Special thanks to Alphonso when dropping the car off for being awesome

Cons: It was all perfect

Pros: professional.polite,fast

Cons: Even though I had insurance through Discover Cars as well as an additional insurance provider they still made me purchase insurance through them.

Pros: Total scam, took my money and did not provide a car

Cons: Everything

Pros: Good car and good drop-off service

Cons: Pick-up service. Needed to pay extrat insurance

Pros: Not much. The car worked fine for the week.

Cons: Extra charge for insurance was over $60 per day unexpectedly. Car was quite old, over 50,000 km. Also, our luggage was stolen from the trunk on our last day (not car rental agency’s fault) but they charged us an extra $305 US for the “stolen” spare tire. We hadn’t thought to photograph the spare…. Terrible end to our trip.

Pros: Very customer friendly, helped quickly with both pick up and return. Deposit back very quickly.

Pros: Quick and easy

Cons: Did not expect the choice of liability insurance or 11k hold on the card. The cost and necessity of the insurance should have been revealed where the consumer will read it out right. Not fine print

Cons: The agents felt like con / scam artists. They spent far too long forcing us to purchase insurance due to astronomical credit card holds, and then made us sit through a timeshare presentation.

Pros: was good value

Cons: reps were very aggressive in selling insurance, 'you cant change the names driver unless you take out full insurance' 'you cant pay with a different card name to booked person without taking out full insurance' Van had an ants nest in it

Cons: they refused the gas policy "same to same" and asked to prepay a full tank even if it was for few days and I wouldn't have used the full amount. second they took from my credit card approx 1500€ bringing it over the monthly limit and effectively blocking my card. they will give them back up to 3 days after the return of the car

Pros: Correspondence between discovercars conditions and rentalcar conditions. For example the fuel conditions (full-full, or the same level as you rent?)

Pros: Car cleanliness

Cons: Europcar associates

Pros: Great staff and service (very friendly & accomodating)

Cons: The service was great! The car was dated (very basic).

Pros: Quick and easy car return. Agent was pleasant and helpful.

Cons: No fuel in car.

Pros: I didn't like any of it. Scam service

Cons: Everything from check in, up charges, service, etc.

Pros: I felt the person I worked with was available by text during our trip if we needed anything.

Cons: I didn't appreciate that they didn't take into consideration the deposit that was made on the Discovercars.com in my total charge.

Pros: Nothing. They are dishonest and deceptive.

Cons: They are dishonest. We did our research, made the reservation, purchased full insurance, and printed out our coverage from our credit card company. The agent at the airport brought us to the shuttle to the car rental desk. At the desk they disclose that additional insurance is required above and beyond everything that we had which doubled the rental cost. Yes, the website said additional coverage may be necessary but there was no disclosure on potential cost. Thieves. We walked away to Hertz.

Pros: Nothing. Cancun airport personnel are known to force clients into buying their insurance or leave them without a rental.

Cons: Scammers. Adding charges for things that are suppose to be included in the retal agreement.

Pros: nothing!! complete scam - luckily i took a video of the entire car when i picked it up as they even tried to blame me for a number of dents in the car had i not had the video i would have been out of pocked!! Also the checkout took 30mins, if i needed to catch a flight it would have been in a complete rush. TERRIBLE

Cons: nothing!! complete scam - luckily i took a video of the entire car when i picked it up as they even tried to blame me for a number of dents in the car had i not had the video i would have been out of pocked!! Also the checkout took 30mins, if i needed to catch a flight it would have been in a complete rush. TERRIBLE

Pros: Nice car, fast service

Cons: Fake prices, always has to pay more then what is showed. It was 200 USD at the beginning and payed 600 USD at the end. If i knew it was that expensive, i would note rent the car. Really, when you see a price on discover car or any other car rental company, multiply that price by 2 or 3 minimum. Fkn scammers

Pros: As indicated, I would never do business with Europcar again.

Cons: Everything. Scammers and near fraudulent.

Cons: Verry long waiting to recept the car

Pros: I will never rent from this company again. They were rude, yelling at clients and is a spam regards the prices.

Cons: I did not like at all this Company

Pros: Friendly representative for rental pickup and this process was efficient Clean car

Cons: 1) The hold requested on credit card shown at Europcar was different than the contract with Discover (14K USD vs 2.5K) and this was to force me to take insurance that I did not need as I was covered by my credit card insurance. Really felt like a scam 2) The return process is extremely long (30 minutes queue for car inspection then waiting for the transfer to the airport) and stressful when you have a plane to catch

Cons: Cheaters, bait and switch

Pros: The extortion tactics used by discovercars And Europcar is unacceptable My $1352.00 38 day rental with max coverage turned into a demand for $2200.00 more for a extra mandatory insurance along with a 3500.00 mandatory deposit as well as being liable for a 10%of car value deductible. Or a $13,500.00 deposit. These rates started much higher but also kept going down to see how much money the customer had. This scam usually works on weekly rentals not 6 week rentals BEWARE,i went to jolly

Pros: Fast pick up from the airport

Cons: Additional insurance requirement is not mentioned on DiscoverCars.com. Return process took a long time.

Pros: The car rental price was good, and the cheapest for the top 5 car rental companies.

Cons: The possible buy off of the insurance was insane. Own risk 1.300 USD, buy off risk 800 USD. It took a bit time to deliver the car as it was chaotic. And by inspection Europcar was very picky on every scratch on the car even it was normal use scratches. Happy I took pictures before!

Pros: Quick and efficient pick up

Cons: Car provided was bigger than originally selected. Drop off time was a little excessive

Pros: Friendly service. Ease of pick up and drop off. Car met the needs of the trip. Uleses Gabriel Ramirez Jaimez was helpful explaining everyone to us at pick up and great with English which is helpful. Transport from terminal to the office was easy

Pros: La persona que me atendió solicitó que le Mostrara los documentos que yo y mi familia teníamos un seguro médico. Mala atención

Pros: nothing

Cons: arrogant agentand cost twice the price when there

Pros: Nothing

Cons: A total scam that refused our valid insurance and requested we pay an additional $26 per day.

Pros: The car was OK, according to booking.

Cons: During pick up we had to wait at the terminal until a big group was gathered to get the transport. This was almost overbooked (with people on their feet), but it was fixed. Dissapointing because we thought the rental would be directly at the terminal. We had to wait to be registered and sign a lot of things. At drop off, we were in a queue of cars for 10 minutes in the sun befoer anyone talk to us and gave indications. Car revision was really slow.

Cons: Too aggressive upselling insurance coverage

Pros: They didnot recognize my existing insurance and wanted to buy insurance from them which 50$/ day. This is crazy for a car which is not worth more than $2000. The car rental came to $180 for a week and insurance at $350

Cons: They didnot even refund my booking amount.

Pros: Dropping off the car

Cons: The very High price and the tipe of car. Not too clean

Pros: Great service and fast

Pros: The drop off was quite smooth.

Cons: They try their best to sell you insurance, the service on check in was extremely slow. The check in desk wasn’t at the terminal.

Pros: Nothing. Tried to overcharge for insurance.

Cons: I was quoted $250 for rental with insurance for 3 days! Did not rent. The coverage sold by Discover meant nothing, and will not return deposit.

Pros: No, they were not helpful and made us purchase more insurance even though we had full coverage. They basically forced us or threatened to cancel our reservation when we got there in person.

Cons: They are not truthful and don't accept discovercars full coverage, which should never be offered. I am never booking with neither vendors.

Pros: Speedy and painless drop off

Cons: Low quality car. Sounded like it was going to fall apart. Pick up at the rental place more than 1.5 hour as it was packed with people and unorganized.

Pros: Polite, generally is smooth transaction.

Cons: Efficient

Cons: I rent a car from discover car website and bought the extra insurance plus liability insurance. When I went to the Europcar office in Cancun airport to pickup the car, they wanted to force me to buy another insurance for collision and theft with too expensive price from them. Cuz my credit card cover this insurance, I didn’t accept, but they asked me to give $13000 deposit for that( that was crazy request and it was about double of the car value 😁) Also they said if anything happened. I need to

Pros: Hassle free pick up if car.

Cons: There was a massive queue trying to return the car that stretched into the road.

Cons: Price is too high!

Pros: They were busy but friendly.

Cons: The worst car I have ever rented for the most money. Sprayed some smelly, greasy armor-all substance all over the interior.

Pros: Easy to find and easy to drop off

Cons: Europcar refused to give me the car without adding additional insurance stating that what you cover it is not enough by Mexico Laws. Our reservation more than double.

Pros: Nothing.

Cons: This was a terrible experieince and we were cealry not alone as all renters in the office were having the same trouble. We were told that even though the rental agency had given us a final price with all necessary insurance that it wasn't enough and if we did not' pay $250US more they would block our credit card for $11,000 US. It was made on purpsoe to be very confusing and the salesperson was rude and dismissive and it was an overall terrible experience. Do not rent form this company!

Pros: Insurance scammers

Pros: Ease dropping off

Cons: they charged me again for insurance that I thought I had paid when I reserve through DiscoverCars! I had no choice but to pick up the car because I was already at the site with all my baggage and family. Definitely disappointed and won’t be recommending discover cars or Europcar.

Pros: Photos of the car as we drove out

Cons: Expensive insurance, gas tank empty, staff cannot say if they honour Discover version of insurance.

Pros: Nothing.

Cons: Last agency to pick up customers Forced to pay $1049 for insurance All insurance paid to discovercars was of no use. Car has a broken headlight Car has a multiple scratches on it Car has zero pick up and pretty old Car provided with very little fuel in it

Cons: You ripped us off on insurance, agent was rushing us through it and was hard to understand. Didn’t even provide us with deductible options.

Pros: Accepts Amex, prompt vehicle replacement due to issue mid-rental, competitive price for the season

Cons: At pick up, the gentleman tried to aggressively and disingenuously sell me additional insurance. He said that if I don’t take insurance, the deposit would be $8,000 (the booking said the deposit would be $5,000). I repeatedly refused the additional insurance products despite the pressure. Eventually he called his manager who gave the car without additional insurance and a $2500 deposit which I was happy with. I did not appreciate the disingenuous high pressure sales tactics used to ‘help’ me

Pros: Easy of access

Cons: Tried to sell me additional packages when instead I was clear in what I needed. They also changed by original reservation from full-to-full to a less convenient contract with prepaid gasoline. I had to send several emails and ask for discovercars support to get reimbursed

Cons: I didn't find anyone on the aéroport, we called a phone number that found on agency but nobody came for us. I did a rent with another agency. I don't find any way to have my money back

Cons: They gave complete different price at the time of rental and I was charged both from discover and europcar. Fuel was not full at start and I forgot to check. It was only half full.

Pros: Fairly quick

Cons: The additional fees. They basically said, “this is why you shouldn’t rent on these third party sites, bc they don’t make it clear what our basic liability insurance requirements are”.

Pros: Not much to be honest

Cons: Really really long pick up Having to fight your corner to stop them adding extra charges

Pros: Nothing.

Cons: The Europcar in Mexico did not communicate the cost of collision damage waiver ahead of time and did not include it in the discovercar booking or give the option to add. When we showed up they said we had to give them $12,000 USD or pay an extra $100 USD a day for their insurance. Total scam. Do not book with them. Car was not very clean and started making noises as soon as we left the lot. Gas tank was almost empty when we started and they tried charging us for “bringing it back empty”.

Pros: Picking up the agent was very clear and concise about the options

Cons: Dropping off the car I had to wait about 3 hours. If I had a flight out or was traveling that would have been a disaster.

Pros: The lady at the car drop off was very effective

Cons: The fact that they oblige me to buy another insurance even presenting the proof that I had a full coverage insurance with discoverycars

Pros: there is a free shuttle that brings you from airport to desk, and the same at the end of the rent. the dropping off was very efficient, it takes few minutes. the car was nearly new, good conditions

Cons: they have to be more efficient when pick up the car. my car was not available but I have booked 2 month ago. They always try to sell you extra insurance (covered by discover car) and they take you in hostage because if your don't bring their insurance, you pay 5000$ deposit. their behavior is a shame.

Pros: Not much! To release the insurance you provided we needed to pay 5K. The limit on my credit card was 2K. Before that even became an issue, Europcar were trying to sell me local insurance which 'was better'. We had to go for this in the end and had to pay $800 extra to what you had quoted us originally. Europcar showed us no empathy, compassion or flexibility. It was a terrible way to start the holiday!

Cons: I felt like they were trying to scam us constantly. When outside, one of their staff approached us telling us that her friend had a better rental company down the road and they would come to collect us. Everything was so dodgy. The car was in bad condition and provided an uncomfortable drive. I would not recommend either company.

Pros: All very friendly. Accepted insurance was covered.

Cons: They tried to add extra daily insurance, but accepted I was covered quickly. Shuttle bus took a while to arrive on pick-up.

Pros: Great deal on the car hire

Cons: Too long waiting to pick up the car…about 1.5hrs after a 10hr flight!! Agents spent a lot of time trying to up sell all their customers rather than getting through the queue.

Pros: When looked for a car rental Europcar should

Cons: The money seek attitude. 5000$ of deposit, gas policy, insurance. All of the above are key issues when renting a car. Europcar failed tem all. Cleanliness was another issue. We had to change to another car due to engine troubles. The new one came with water bottle and even money on the back seats. No clean is my point

Pros: Very professional, car in good conditions

Cons: They tried to sell me their coverage for 600 $ even if I had the full coverage with discovercars.

Pros: rapidez en la entrega y dejada del auto

Cons: costo alto del seguro

Pros: the only objective is to sell us their insurance when we had already taken out insurance.. much too insistent

Cons: the only objective is to sell us their insurance when we had already taken out insurance.. much too insistent

Pros: Efficient service, automated process, very fast and professional drop-off

Cons: It wasnt "in-terminal" pick-up, while this was my main criterion for choosing Europcar. Shuttle bus wasnt arriving for over 30mins, while for other companies it was arriving every 10mins. Car we were given was different from model I booked - seemed lower class and with poorer equipment - it didnt even have central lock

Pros: New clean car

Cons: Reading online that the cheaper agencies will try to sell you overpriced insurances, we chose Europcar because of the reliability of the company (although more expensive than most other agencies at Cancun Airport). Although we had done our research and know we had the required cover, Europcar still wouldnt hand us the car unless we took out a €70 p/day on top insurance. Only when we got back into the shuttlebus to go back to the airport, they offered €10 p/day instead. One word: Scammers!

Pros: the drop off was quick and efficient and friendly

Cons: slowness on the pick up - long paperwork and confusing information - attempt to upsell a holiday extra at the office by a europcar employee

Pros: Nothing

Cons: Everything

Pros: There is a total lack of coherence regarding insurance policies. I bought from Discover cause a rental that was cleaned 100% watertight and fully inclusive. And yet you’re a car insisted I was not covered pretty much forced me into paying an extra $500. This is outrageous behavior

Cons: See, above. Was shambolic, rude, dishonest, and generally very unpleasant.

Pros: Nothing

Cons: First the fact I was not allowed in the shop with my son. they would not accept my credit card to pay stating it would cost a huge amount extra to do so, it had to be my sons card as he was driving (totally ridiculous). they took 8k uSD on his card and then refunded it immediately we have no idea why. Plus the bank charged him to convert it to £’s so it cost £65. Car was supposed to be a full tank of fuel and it wasn’t. Dents and scratches, plus tried to sell you more insurance.

Pros: We ordered a Nissan xtaril and was given at the beginning a small suv by wv which was small to fit our tree suitcases then they gave us Nissan epic which was a bit bigger but still wasn’t what we ordered.

Pros: Drop off was smooth and quick

Cons: far short of the standards of other Europcar I experienced worldwide. No different to local companies, with all the tricks that come with it: old and bashed up car (75k+), fuel: 1/3 tank full instead of full, requested a $10k deposit on the car (probably more than the car value itself) in spite of pre booking CDW, that was the supposed minimum insurance "excess", which can be waived if you're willing to pay double for your rental (ie another $40/day)

Pros: The car was decent, spacious and easy to drive. The agents on the return were much better than we picked up the car.

Cons: This was one of the worst experiences of our trip. We booked with Europcar as it was a well known brand and was advertised as within the airport, we paid much more to start with for this benefit. My advice is don't, please read below before you book as this was the worst experience of picking up a car. Scam do not book. I'll put a longer review but there's a character limit

Pros: Nothing - I wouldn’t wish them on my worst enemy

Cons: Their aggressive and dishonest culture of forcing their own insurance on you

Pros: Not much.

Cons: Rudeness of operators

Cons: Scammed us for more money

Pros: The speed of the workers was pretty good but unfortunately almost completely useless because of the inconveniences.

Cons: On my reservation voucher the excess was 600 dollars, at the office they told me the excess is 1200 dollars and even after showing them the voucher they refused trying to show me a clause that was saying something completely different. My conclusion was that they didn't even understand English language to the full extent and they didn't even actually care they were just trying to convince me to buy the insurance. The stupid thing was that the full insurance was more expensive than the excess.

Cons: The insurance didn’t covert scratches. Only full damage. I wouldn’t have book the insurance if I knew that.

Pros: Nothing. (The Location close to the Airport)

Cons: It took three hours to Pick up the car. Because there were 13 people waiting (3 desks working) before it was my turn. I has everything ready, licence, Passwort, Credit Card. The guy Did Not have to make anything else than put it in the system and give me the papers. No extra Insulaner etc... even this took him 25(!!!) Minuten. After that another 30 Minutes to wait for the car. I'm satisfied with discovercarhire, big this was the Last Time ln my life that I will Drive a europcar!