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National at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Quick pick-up and drop-off. Decent, helpful, english speaking crew. Free wifi at pick-up. No hidden fees, and no made-up penalties on minor scratches.
Cons: They charged more than it was agreed on discovercars, but at pick-up they corrected the price to the original, so it was ok at the end. I booked manual car, I got automatic. One part of the car was missing, but when we asked for it, they brought one from another car. The guy at pick-up was not really wanted to bother to register minor scratches, which made us worry a bit, but at drop off all it made sense, since they did not inspect the car with magnifying glass.
Pros: The car was new(8k km) and clean. They offered me an additional insurance but didn't force me to buy it. Everything went fast and smooth.
Cons: Had an accident (not my fault) and despite asking National to request the police report and all required paperwork to be able to claim money from insurance, they did none of that. They did not even have a record of the accident even though I called their 24 hour number and reported the issue. Additional fees that were not clearly explained that changed the cost of the car hire significantly. Size of the car requested vs offered was different. Would actively tell people to not use National
Cons: I have paid an assurance supllied that I would have not choice by internet because it wasn't explain at the agency very well and I've been " afraid" (We were "hurry to Travel") oh not having the good one.
Pros: Great customer service, no hassle and stress free!!
Cons: Only that I could not pay in dollars as per the invoice instructions. But aside from that, nothing!
Cons: Felt like they were trying to cheat me.