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Hertz at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The car ran.
Cons: The agent was hideous and when I told him the 3x price increase was a scam he got so angry he made me resign my name on all documents bc he didn't approve of MY signature. Are you kidding me? This is after I called AmEx and they explained to him that they cover the insurance he said was mandatory. Instead I had to pay 3x what I was originally quoted. Honestly, this is garbage behavior. But the good news for me is that I am a travel journalist who can now go on TV across the US and warn everyone!
Cons: My wife and I felt ripped off after we paid the insurance which was mandatory and was not mentioned on the website.
Pros: Nothing. It was terrible.
Cons: Hated it.
Pros: They trick you into paying more. I booked on discover for 4 days with full coverage insurance and was told I had to buy addl insurance at hertz costing my over $600 for a 4 day car rental. A compact car.
Cons: Nothing I felt tricked but needed to get on with my vacation. Was a bad way to start and will never use hertz again
Pros: Friendly staff
Cons: Car could have been better. Headlights were poor, oil change service indicator on the whole trip, lots of dings and scratches on the car.
Cons: I was completely ripped off. I thought I was booking a vehicle and when I arrived to pick up the car, they told me this was just the taxes for The reservation and charge me an additional $1,400.
Pros: Hertz in Mexico is a sham. They ripped me off with the insurance package and I had to negotiate from a ridiculous price down. Very unsavory
Pros: I have always respected Hertz, but its representative or agents or licensees in Cancun are not of the same integrity level that I have always seen from Hertz in the United States.
Cons: The whole game or scam dealing with “mandatory Mexican rental car insurance left a real bad taste in my mouth and my respect for Hertz has been greatly diminished.
Pros: They were easy to find
Cons: They literally held me hostage. "You have to buy the car if there is a scratch on it, or, just get this $700 insurance policy" - what a scam! I'll never do this company again.
Cons: Awful service. Waited over an hour for the car, which was a replacement for the vehicle we had reserved online. Rental price was increased nearly $75/day due to original vehicle being “unavailable”
Cons: The car rental company charges an additional fee for mandatory liability insurance in Mexico, which is not included in the original quote provided during booking. This unexpected charge, amounting to $150 above the initial booking price, can come as a surprise and leave travelers in a difficult situation, as finding an alternative rental at that point becomes impractical.
Pros: Very little
Cons: The car I reserved was rented out to someone else. The car I received was manual and I reserved an automatic. The car costed more than what I was quoted. I was lied to and overcharged for the insurance. The car did not lock when I was not inside it.
Pros: Return drop off service was fantastic, and speedy @ Cozumel Airport.
Cons: Pickup was off location, felt like a car dealership, very pushy, extra fees tried to be added on and sold. Was promised car in 20 mins and car was not ready until and hour later. Entire rental ordeal was 3x the amount in USD, took over 2 hours and was very stressful.
Cons: I reserved for 250$ but they scammed me and charged a total of 900$. Complete waste of money and extortion. I'm a presidential circle member and I love using hertz in USA but never going through hertz in Mexico.
Pros: Customer service. Relative ease of pick up and dropoff. Nice car.
Pros: I got a car to drive around.
Cons: The process. Wow it was long and extensive to get one and to drop it off. I purchased insurance at the time of renting only to find out that it didnt cover anything in mexico. That sucked. I also felt mislead a few times at the hertz rental place. they sent me to a lady who acted as a Hertz representative only to realized she was a tourist promoter. It was extremely deceiving.
Pros: Pick up was easy. I appreciated that the representative spoke quite a bit of english.
Cons: Drop off was challenging. There weren't enough representatives and they couldn't keep track of which cars arrived in which order. It was more chaotic than I expected.
Cons: We were forced to repurchase insurance through Hertz! Total rip off
Cons: They charged me 3 times the money until I refused to signed the papers. This is a big scam.
Pros: Fear mongering to sell more insurance.
Pros: Not much at all . Felt I got lied to .
Cons: Not much felt I was lied to
Cons: I wouldn't rent front Hertz at Cancun Airport. The representatives insisted we had to buy Mexico insurance even though we had CDW through our Cc. Our car price went up from 244 to 529 USD. They didn't even take the Discover Cars 50USD into account. My cousin was able to rent from another rental company for 120 USD only and she had her car for 5 days and the same CDW that we had.
Cons: False advertising. Prices listed online were half of what it cost to eventually get the car. Discover cars also did not deliver on its service.
Cons: They're thiefs. Dishonest and bad experience overall.
Cons: Long sales discission on additional insurance protection. Explanations not transparent and hard to follow. Increased rental costs significantly over booked costs.
Pros: Lady was aggressive and would not listen when I told her third party liability insurance was already included in the price.
Cons: Do not rent from here - scam to charge you an additional $1,000 for insurance. Say it’s required by law.
Pros: Car was relatively clean. Drop off process was OK.
Cons: I was warned and warned but didn't listen. The Hertz representative at the desk refused to give me the car without buying unnecessary insurance, despite my repeated refusal and offer to leave a deposit (I had Third Party insurance from Discover). Both my girlfriend and I are lawyers, we asked for proof that we needed this alleged additional insurance. After 45 minutes I said I will pay another $70 just to get out of here (down from the $230 he wanted). That was enough. Scam.
Cons: We got scammed in Cancun
Pros: Hertz sent me to thirty who then forced me to pay double by the time you added the minimal insurance. I returned it after one day and went right next door to Europcar who got me in the same exact car with full coverage insurance for the original price I booked with discover cars
Cons: The experience with Hertz was HORRIBLE! The line to get the car was incredibly long. They didn't have the category of car I reserved so they gave me a larger car and made me return it the next day to get another car. They said I could go to a Hertz closer to where I was staying between 12 and 4pm. I went twice and they didn't have a car to switch out. So I had to go to the Hertz back at the airport where they said they didn't have a car to switch out. It was a disaster!
Cons: The charge for the insurance was more than double of the rental rate. The car was in a very bad shape. At the return they wanted to make charges related with car key
Pros: Nothing important
Cons: The insurance was more than double of the rental rate. The car was old and in a very bad condition. When I returned the car, they were trying to charge 250 usd for the car key since wasn't working from the beginning
Pros: Provided that car that we reserved. Clean car.
Cons: Took over 1hour to pick up the car. Told that: 1) the car we reserved was not avail and offered a free upgrade, 2) the ins we paid was not valid or applicable. We would need to pay for added coverage $26/day, 3) I wouldn't accept the added coverage, said I have to provide a USD$3000 deposit. After declining the additional coverage, they provided the exact car that I reserved (it was not sold out), deposit $350. If I paid the added coverage, would have I got the "free" upgrade?
Cons: this experience was such a disaster that i would recommend you take Hertz off your website - at least in Cancun if not everywhere. We waited in total almost 20 full hours for our car and every step if was painstakingly difficult. Plus they did not want to make good on most of the contract - we had to fight for every thing that was printed in it from price to car type to insurance to deposit. it was insane.
Pros: Nice car
Cons: 1.5 hours in line, then charged 2.5 times the quote.
Pros: Hertz Cancun overcharged and has not returned my deposit
Cons: Spent over an hour with the agent. The price was far greater than the quote from Discovery. Will not rent from Hertz Cancun again
Pros: nothing. It was a despicable experience!
Cons: We arrived and had to wait for in a queue for 45 minutes so that someone would tell us they didn't have a car for us. We were told to go to a rental location in the city the next day and that a car would be ready then but they again didn't have a car. We had to pay ourselves for the taxi to go back to the airport where the joke continued. No car available. We had to negotiate with them for 1h in order to get a car and it was the smallest they had, a Nissan March instead of a SUV for 5 people.
Pros: The New Hertz company is an ordinary scammer
Pros: absolutely nothing
Cons: the delays and the lies and the terrible service
Pros: Quick drop-off
Cons: Bad service, tought agent. The prepaid car was not available when I arrived. They argued that I was one hour late (it was true) and that it is like a flight, if you are not on time, it leaves. I insisted that it is like a prepaid hotel room, you have even if you are late. I felt powerless and helpless. I kept on insisted that I needed a car and that I had already paid for it. After two hours they gave me a car.
Cons: The manipulated me into additional charges by providing untrue information and provided a car in a much lower standard promising to change it the next day but then refusing at 3 attempts
Pros: car return was very efficient
Cons: - Agent tried to sell additional insurance by obviously not telling the truth ("this additional insurance is required by law in Mexico and it is my responsibility if I don't buy the additional coverage). - the car which was offered online (Jeep Patriot) was not available (Hertz Cancun don't even have this car anymore for rent since 2 years - a much cheaper car was rented in the end.
Cons: Promised car was not delivered