Cancun Airport (CUN), Cancun, Mexico
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Driver's country of residence is United States of America (USA) and age is 30-65
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Hertz at Cancun Airport

Intl Airport Of Cancun
529999118040
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

Switzerland
VW Jetta
January 8, 2022

Cons: Long sales discission on additional insurance protection. Explanations not transparent and hard to follow. Increased rental costs significantly over booked costs.

United States of America (USA)
VW Vento
December 29, 2021

Pros: Lady was aggressive and would not listen when I told her third party liability insurance was already included in the price.

Cons: Do not rent from here - scam to charge you an additional $1,000 for insurance. Say it’s required by law.

United States of America (USA)
Chevrolet Spark
December 14, 2021

Pros: Car was relatively clean. Drop off process was OK.

Cons: I was warned and warned but didn't listen. The Hertz representative at the desk refused to give me the car without buying unnecessary insurance, despite my repeated refusal and offer to leave a deposit (I had Third Party insurance from Discover). Both my girlfriend and I are lawyers, we asked for proof that we needed this alleged additional insurance. After 45 minutes I said I will pay another $70 just to get out of here (down from the $230 he wanted). That was enough. Scam.

Canada
Nissan Versa
December 11, 2021

Cons: We got scammed in Cancun

United States of America (USA)
VW Vento
December 10, 2021

Pros: Hertz sent me to thirty who then forced me to pay double by the time you added the minimal insurance. I returned it after one day and went right next door to Europcar who got me in the same exact car with full coverage insurance for the original price I booked with discover cars

Cons: Scam

United States of America (USA)
Volkswagen Vento
April 14, 2021

Cons: The experience with Hertz was HORRIBLE! The line to get the car was incredibly long. They didn't have the category of car I reserved so they gave me a larger car and made me return it the next day to get another car. They said I could go to a Hertz closer to where I was staying between 12 and 4pm. I went twice and they didn't have a car to switch out. So I had to go to the Hertz back at the airport where they said they didn't have a car to switch out. It was a disaster!

Mexico
Dodge Journey
April 13, 2021

Pros: NA

Cons: The charge for the insurance was more than double of the rental rate. The car was in a very bad shape. At the return they wanted to make charges related with car key

Mexico
Dodge Journey
April 13, 2021

Pros: Nothing important

Cons: The insurance was more than double of the rental rate. The car was old and in a very bad condition. When I returned the car, they were trying to charge 250 usd for the car key since wasn't working from the beginning

United States of America (USA)
Volkswagen Vento
April 13, 2021

Pros: Provided that car that we reserved. Clean car.

Cons: Took over 1hour to pick up the car. Told that: 1) the car we reserved was not avail and offered a free upgrade, 2) the ins we paid was not valid or applicable. We would need to pay for added coverage $26/day, 3) I wouldn't accept the added coverage, said I have to provide a USD$3000 deposit. After declining the additional coverage, they provided the exact car that I reserved (it was not sold out), deposit $350. If I paid the added coverage, would have I got the "free" upgrade?

United States of America (USA)
VW Polo
April 11, 2021

Cons: this experience was such a disaster that i would recommend you take Hertz off your website - at least in Cancun if not everywhere. We waited in total almost 20 full hours for our car and every step if was painstakingly difficult. Plus they did not want to make good on most of the contract - we had to fight for every thing that was printed in it from price to car type to insurance to deposit. it was insane.

United States of America (USA)
VW Tiguan
April 11, 2021

Pros: Nice car

Cons: 1.5 hours in line, then charged 2.5 times the quote.

United States of America (USA)
Dodge Grand Caravan
April 6, 2021

Pros: Hertz Cancun overcharged and has not returned my deposit

Cons: Spent over an hour with the agent. The price was far greater than the quote from Discovery. Will not rent from Hertz Cancun again

Belgium
Jeep Patriot
January 21, 2021

Pros: nothing. It was a despicable experience!

Cons: We arrived and had to wait for in a queue for 45 minutes so that someone would tell us they didn't have a car for us. We were told to go to a rental location in the city the next day and that a car would be ready then but they again didn't have a car. We had to pay ourselves for the taxi to go back to the airport where the joke continued. No car available. We had to negotiate with them for 1h in order to get a car and it was the smallest they had, a Nissan March instead of a SUV for 5 people.

Poland
Dodge Attitude
January 15, 2021

Pros: The New Hertz company is an ordinary scammer

United Kingdom
VW Jetta
January 15, 2021

Pros: absolutely nothing

Cons: the delays and the lies and the terrible service

Spain
Jeep Patriot
January 14, 2021

Pros: Quick drop-off

Cons: Bad service, tought agent. The prepaid car was not available when I arrived. They argued that I was one hour late (it was true) and that it is like a flight, if you are not on time, it leaves. I insisted that it is like a prepaid hotel room, you have even if you are late. I felt powerless and helpless. I kept on insisted that I needed a car and that I had already paid for it. After two hours they gave me a car.

Poland
Chevrolet Aveo
January 12, 2021

Cons: The manipulated me into additional charges by providing untrue information and provided a car in a much lower standard promising to change it the next day but then refusing at 3 attempts

Switzerland
Jeep Patriot
December 19, 2020

Pros: car return was very efficient

Cons: - Agent tried to sell additional insurance by obviously not telling the truth ("this additional insurance is required by law in Mexico and it is my responsibility if I don't buy the additional coverage). - the car which was offered online (Jeep Patriot) was not available (Hertz Cancun don't even have this car anymore for rent since 2 years - a much cheaper car was rented in the end.

Germany
Jeep Patriot
December 11, 2020

Cons: Promised car was not delivered

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Working hours
Mon:00:00-23:59
Tue:00:00-23:59
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Enterprise
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Working hours
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Tue:07:00-22:00
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Europcar
Excellent 8.2 / 70 reviews
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Tue:00:01-23:59
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Thu:00:01-23:59
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Rhodium
Rhodium
Excellent 8 / 1 reviews
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Zona de Arrendadoras EN
Working hours
Mon:06:00-23:30
Tue:06:00-23:30
Wed:06:00-23:30
Thu:06:00-23:30
Fri:06:00-23:30
Sat:06:00-23:30
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Budget
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Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Goldcar
Goldcar
Very good 7.7
+523331224758
Zona de Arrendadoras EN
Working hours
Mon:06:00-23:30
Tue:06:00-23:30
Wed:06:00-23:30
Thu:06:00-23:30
Fri:06:00-23:30
Sat:06:00-23:30
Sun:06:00-23:30
America Car Rental
Very good 7.7
+529982536112 / +529982772624 / +529984041947
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$33 - $74
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
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Flexways
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SIXT
Very good 7.5 / 87 reviews
+529988862427
Carretera Federal 307 Km 17
$46 - $177
+525544400916 / +523312947525
Carr. Federal 307, Cancun-Tulum, Num 138, Centralia Bussines Center,Local 103.
$39 - $178
Working hours
Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
Sat:09:00-18:00
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Adocar Rental
Good 6.8
+529988862465
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Working hours
Mon:08:00-23:00
Tue:08:00-23:00
Wed:08:00-23:00
Thu:08:00-23:00
Fri:08:00-23:00
Sat:08:00-23:00
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GreenMotion
Good 6.2 / 37 reviews
+529986886304 / +529988830082 / +529982346038 / +529983661292
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Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
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MEX RENT A CAR
Good 6 / 641 reviews
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Blvd.luis Donaldo Colosio Lt 8, 77560 Cancún, Q.R.
$31 - $102
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Firefly
Good 6 / 200 reviews
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CARRETERA CANCUN-CHETUMAL KM 22
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Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
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