Dollar at Cancun Airport

Pros: Greeted with a smile by or welcome agent, who walked us personally to our bus. Our booking was handled quickly and expertly. And the gentleman assisting us with our walk around and final check out was extremely kind and helpful.

Cons: N/A - we loved our experience and would rent again

Pros: Fast, efficient and professional

Cons: Nothing to dislike.

Pros: Pick up at airport smooth, great, helpful, informative

Cons: Drop off wasn’t as good, see above

Pros: Very friendly and attentive staff

Cons: Car key had a short; it would just die out, needing a new battery every other trip

Cons: The rental company at Canucn airport charged me for upgrade as they didn’t have the type of the car I initially booked. They shouldn’t charge as it’s their fault because they didn’t had the car even after advance booking. We got a car which had a issue and it suddenly stopped working after couple of days because of all this we wasted our 1 day and were not able to do anything or visit any place because of the car issue.

Pros: Easy drop-off Relatively cheap

Cons: Old car, model different from the one indicated and claimed it was an "upgrade", which clearly wasn't. Old borderline tires

Pros: Service, car condition

Cons: The size that I got was smaller than the one rented and the booster I paid extra for was a scam. It’s basically a pillow, that does not do anything as far as safety for a kid

Pros: The car was fine (other a big dent in the back) and the return process was easy and fast.

Cons: The rental process was horrible. I’ve rarely felt so taken advantage of in my life. Would go to great lengths to not deal with that again!

Pros: Easy to find and we got very good car.

Cons: Tried to call Dollar roda assistance and they just dont awnser

Pros: Great service. Polite and friendly.

Cons: We had to get a replacement car because of a problem with the key. The replacement car’s headlights were misaligned, which made night driving feel very dangerous.

Cons: took too long to pick up car. they wanted to charge me 800 for insurance and asked that I find clause in my coverage covering mexico in order to avoid paying.

Pros: Read what I disliked you assholes

Cons: Fucking liars - the bill came in $1400 more for insurance. The note said insurance might be required at the desk - MIGHT. You fucking know it and weren't honest, fuck off.

Pros: The desk agent herself was very kind and helpful.

Cons: The ridiculous holding one hostage for an egregious deposit, and/or "insurance" which costs as much or more than the rental. Just completely ridiculous!

Pros: Ease and friendliness of agents.

Cons: Wait for rental car after checking in

Pros: Nothing.

Cons: Completely scammed! When we arrived we were told our cars weren't available and that things are different in Mexico. “This isn’t America honey”. We were quoted an additional $6000 USD. We were forced to pay for upgraded cars and now none of the companies involved are responding to our claims and we’re unable to get our money back.

Pros: Nothing.

Cons: Completely scammed! When we arrived we were told our cars weren't available and that things are different in Mexico. “This isn’t America honey”. We were quoted an additional $6000 USD. We were forced to pay for upgraded cars and now none of the companies involved are responding to our claims and we’re unable to get our money back.

Pros: Dropping the car off and final inspection was quick and hassle free

Cons: They tried said additional insurance was required at the price of $750USD for 10 days. Even though right behind the agents head there was a notice stating that it wasn’t. Once I pointed that out the additional “required” insurance price dropped to $200USD. The agent went on to say the discover cars misleads people. During the pickup inspection be sure to look at all four tires. I found out too late one of the tires was completely bald. There were many dents and dings and scratches.

Pros: Not much

Cons: Well..The dollar desk in CUN was empty, and no one willing to help. Eventually found out they are merging with Avis, so made our way to the off terminal office. Once there was informed by a HUGE sign that any secondary insurance purchase was in effect worthless and local insurance was needed for the any car being rented. Long story short, $1300 usd for 12 days, on top of the rental fee and insurance already paid.

Pros: A/C did not work and had to exchange car at Mérida airport.

Cons: Horrible attitude, hustlers.

Pros: Everyone was polite and professional

Cons: Hidden cost of $193 at pickup.

Pros: nothing at all

Cons: They scammed me and discover car did nothing. very disappointing

Pros: Not much

Cons: Upselling

Pros: A lot of choice

Cons: The guy wouldn't give me the car I pre-paid for, and I was super offended with what he was trying to give me. I took 14 pictures of dents and scrapes and quit when I found hanging parts in thr underbody. I was very offended and ended up spending 2 1/2 hours picking up a car I had already paid for. I was ssnt to three different guys, until dealing with a manager.

Pros: Easy to find, very helpful

Cons: Everything ok.

Pros: Dropping the car off was a breeze!

Cons: Picking the car up was a nightmare, slow slow and stressfull. Car ran poorly, but did not wish to deal with the agents again. was decieved on the upgrade / insurance charge the charged me.

Pros: Friendly service. Paper work was was straight forward and easy to understand. No surprises or attempts to sell add-ons. Everything as I wanted.

Pros: The car was in great condition and gave us no trouble. Drop off was smooth.

Cons: It took us almost 2 hours to pick up the car though there were only 10-12 people ahead of us in line. The agents were also pushing for additional coverages.

Pros: Everything but the rental agent that tried to soak Me for insurance

Cons: Me for insurance The agent at the rental desk when I picked up the car

Pros: should be a review on hertz

Pros: The drop off was ok

Cons: No set pricing policy they continued to try and charge the absolute highest craziest prices they could and we still had to settle for areally high price. They said it was a must to buy insurance at offered 2 levels. We wated close to an hour NEGOTIATING a price. Will never rent a car from them again anywhere in the world.

Pros: I will never rent from from discover or dollar, hertz Mexico again

Cons: Mexican car rental is a total scam they I ended up paying over three times more than the reservation after telling them I had my own insurance and did not want their additional insurance

Cons: It’s not about Dollar agency. Discover cars quoted the full coverage insurance and I paid the reasonable price, but found out Mexico does not take that third party insurance, you need their own. I also picked a car that came with collision and third party damage, but Mexico does not take that coverage either. Your prices were not reflective of Mexico’s insurance policies. I still needed to buy more insurance again under their laws, so I spent another $700 in insurance fees just to rent the car

Pros: Good customer service

Cons: Car interior was not as clean as I'd hoped

Pros: Nothing

Cons: See my scores above

Pros: Nothing went well here. Avoid.

Cons: Rude, predatory, deceptive, coercive, and intentionally slow to add in their dishonest, practices.

Cons: Slow it took an hour and a half to get the car. I had my own insurance via credit card and booked an insurance via discover and was forced by the agent to buy any Other insurance 3x the price of my actual rental.

Pros: Cancun rentals are a complete ripoff. Watch out!

Cons: The cost was astronomical and we had to return the car 6 days early--because of an emergency--and got no return money

Pros: I didn’t like the surprise charges of 850$ US Dollars. I rented a car in Mexico 10 months ago and this did not happen to me.

Cons: Extremely long wait to pick up the car

Pros: It was very helpful being escorted from the terminal to the shuttle, and there was no wait at the office.

Cons: The agent lied to me about what was and was not required to rent a car. Payed way more than expected, and did not receive the same quality of car advertised on DiscoverCar. The car also had engine issues and getting Dollar (Avasa) to deliver a new car a terrible experience.

Pros: Good car in good condition

Cons: Scam operation. They said I was required by law to buy their insurance. (Lies). But their extra insurance is not actually insurance. Instead, it's trumped-up charges which I declined repeatedly. The agent refused to rent the car to me unless I paid the bogus charges. The three items I was forced to buy under duress were: Credit Card Claim Package (which they said is required when you use insurance provided by credit card), Roadside Assistance and Loss of Use Coverage. I was scammed.

Pros: Drop off went smoothly

Cons: First they tried to make me buy extra liability insureance for $650 dollars, then once I got them to waive that they told me they did not have a car for me unless I upgraded to their most expensive car for over $1,000 more than the car I rented. Total scam. They basically said they don't honor rentals not pre-paid they have no responsibility to honor third party reservations.

Cons: Car was damaged with multiple dents and scratches. Insurance was inflated and cost nearly more than the rental itself.

Pros: Nothing

Cons: Worst monstrous scammers in the world.

Pros: Return car

Cons: Insurance is too expensive. when we order in online, we don't know is this price. We arrived there, they said need to pay very expensive insurance.

Pros: Just be sure you do your research on renting in Mexico - you do have to have the basic insurance with them. If you don't buy it directly from them (which I did over the phone with the AVESSA office in Mexico City) there is a chance they might have to change your rate when you pick up the car. All the ranting you hear from international customers about getting scammed at Mexican car rentals is 95% due to the fact that the system is a bit complicated and that most tourists don't get it. Research!

Pros: Shuttle was fine.

Cons: Changing prices and scammy agent. Had to spend much more than we booked for. Trapped and had no choice.

Pros: Everyone was attentive and they at least got me a car.

Cons: I didn’t like being double charged for a car.

Pros: See above comments. Because of all the badgering by the rental car agents, we weren't able to "leave" for more than an hour.

Cons: Dollar tried to say that it would not honor any problems we may encounter (accident, road-side assistance, etc.) because we didn't rent the vehicle and its insurance directly from them.

Pros: In&out service..

Cons: Nothing

Pros: Bullshit service!!! The "full coverage" literally means nothing in Mexico! Full coverage in Mexico needs to be purchased in Mexico and costs $1500 USD. Do not use this service. Book directly with the actual rental car company.

Cons: Bullshit service!!! The "full coverage" literally means nothing in Mexico! Full coverage in Mexico needs to be purchased in Mexico and costs $1500 USD. Do not use this service. Book directly with the actual rental car company.

Pros: The agent was polite

Cons: We were defrauded at the counter, and forced to pay for insurance we did not need.

Pros: Apx 3 months ago we used this exact service & location w/Dollar and had a smooth experience. This time it was addon charge after addon charge and took nearly 2 hours to get our car. We ended up paying double for our car rental by the time it was all done. Last time it was exactly as advertised which is why we used this service again. I'll rent local next time and just negotiate.

Cons: This time it was not a good pickup or dropoff. Disappointed and very very costly compared to what we budgeted when we booked it.

Pros: Dollar is not high profile it is essentially Herz you are dealing with and this is confusing when you are searching for Dollar

Cons: Dollar did not have the Chevrolet Trax model we selected when booking and they tried to give us a much smaller SUV a Renault Stepway which was far too small for all our luggage and 4 passengers After lengthy discussions they finally agreed to give us a larger SUV but this wasted precious driving time and meant we had to drive in the dark - not ideal in a country where the driving is on a different side of the road

Pros: A good overall service

Cons: We seemed to wait ages, people came after us, many people, we were told 15-20mins wait.... we waited nearly an hour, it seemed our paperwork had not been dealt with properly. Car quality - average, lights pointing wrong direction, steering wheel vibration and not quite the size we were expecting, but fine for our 1000mile journey with 4 people in the Yucatan

Pros: Friendly, tried to help.

Cons: Hidden cost, insurance, coverage.

Pros: The shuttle to and from the airport was fast and easy to use. Car was clean and and was as advertised. Was not charged unexpected fees. Staff was friendly.

Cons: It took a very long time to go through the process to get the car and then to wait for the car to be brought to the pickup spot (over 1.5 hours). The key fob did not lock/unlock doors/trunk and there weren't manual locks. After an hour of googling, I figured out the secrets to locking the doors (push button on dash for 5 seconds with one door open, wait for 3rd click, then close door) and open doors (turn key in lock lft, then rt, then lt, open driver door). Car difficult to start sometimes.

Pros: Dollar is part of the Hertz, and is located in the Hertz Office in the Cancun Airport Terminal 2 Arrivals, on the other side of the Bus Parking Lot. A 1 minute walk. You can see it, but can’t get to it, due to construction hoarding, unless you take the Hertz Shuttle Bus. The person staffing the booth in the Terminal, and the Agent I dealt with, were very professional. Pay attention to directions the Dollar/Budget person inside the Terminal tells you, because once outside, it is a Human Zoo.

Cons: Unfortunately the Insurance I booked through Discover, was deemed essentially worthless. The Agent described the scenarios of driving in Mexico, and the liabilities, so I bought full comprehensive Insurance from Dollar/Budget, which was extremely expensive. It was my choice, but I’m not a gambler, and don’t have time to deal with bureaucracy. That’s how the Agencies are recovering their Covid losses.

Pros: nothing

Cons: everything

Cons: Time for pick up too long

Cons: We had to pay for ridicule's price of insurance.

Pros: The help from the car delivery attendant.

Cons: The attempt to not give us the right car.

Pros: It wasn't even Dollar- Hertz labeling was all over everything at the central desk.

Cons: We were completely scared into buying rip off insurance at hugely inflated prices after a long flight with tired and overheated kids in tow. It felt like a giant scam.

Cons: The insurance scam hustle is REAL.

Pros: We were lied to about insurance and mandatory insurance we were forced to buy almost thousand dollars insurance including 40% tax. Nobody told us any of this and that we got into unknowingly. We will never ever use this rental and hertz rental

Cons: No one was transparent from the beginning there are other options we even though we said that we’re not gonna drive the car many days they still sold us like almost $1000 insurance

Pros: The video of conditions of vehicle before and after

Cons: Cost

Cons: No notice of charges for liability insurance required in mexico. Additional $40/day PLUS 50% tax?! Cost at airport ended up being addition $370. Didn’t have a choice since I didn’t arrange other transportation but I will never rent in mexico again.

Pros: It was fast and efficient.

Cons: They need to STOP asking renters to buy insurance when clearly it’s stated on the rental contract that insurance was already purchased through Discover Cars. This is dishonest behavior.

Pros: Nothing

Cons: Everything

Pros: Nothing

Cons: I didn’t like that they didn’t accept the insurance I paid for through discover. I don’t like that they didn’t have the car I ordered and pre paid. I didn’t like that they over charged me by $5500 dollars when it was suppose to cost $65

Cons: I was charged and never got a car

Pros: Nothing

Cons: This was the worst and shadiest car rental experience I’ve ever had and I’ve rented hundreds of times.

Cons: the over charge for insurance even though i paid for insurance already. Never again ! lost of wasted time and bad communication

Pros: - Free upgrade once insurance was bought. we were upgraded from nissan juke to nissan x-trail

Cons: Double charged me

Pros: Car was clean but low on oil .

Cons: Was not as advertised. Says no surprise fees. I was charged 4x what I booked for at the desk . Would not let me take the vehicle without dollar insurance and told me never to use a broker when booking.

Pros: Car was reliable

Cons: The process of getting the car was long and problematic.

Pros: I didn't get to use dollar. I ended up with Hertz

Cons: N/a

Cons: They charged me $500 for insurance despite paying discover. Terrible service

Pros: Very pro, Time 2 hours just to get my car

Cons: I paid for terminal pick up and i ended up taking a shuttle to hertz that took me two hours just to get my car

Cons: We paid for a gps but it didnt work and then Dollar told us that we got the money back but no we didnt get them back

Pros: Nothing, you steal money from people.

Cons: Everything.

Cons: It seems like a scam when you get there the agents try to upsell the total cost.

Cons: When I collected the car they offered me additional insurance. I told them I did not need additional insurance because I already had full cover through Discover Cars. I repeated no additional insurance, but the agent still added insurance to the rental without telling me, then asked me to initial the contract in ten or more places, which I did not check carefully, so I initialled for the extra charge, which they would not then remove

Pros: Price clarity

Cons: Unethical practices

Pros: Nothing

Cons: The whole experience. Terrible. Had to bribe the workers to finally get my car after an hour sitting outside.

Cons: The give you a shitty car and try to charge you with anything they find when you return the car. In my case the key broke when I started the motor and I lost a wheel cap since obviously it was not fixed well. Dolar charged me both.

Cons: Dollar is now owned by Hertz in Cancun. I had to pay $500 to rent a filthy old VW Bora. Not cool. Would not recommend.

Cons: Was thought to only pay $100 usd ending up paying almost $500.

Cons: Price paid was more than three times than the agreed in the web. Car type reserved through the web wasn’t available.

Cons: The lack of information and clearness about the insurance, which price finally go way beyond the rent...

Pros: AC in building

Cons: It took us two hours to get the car and an hour of that waiting. Of course someone gets off the bus and helps them first. When you get inside it was just argueing from every desk the customer was unhappy and no joke either. I read the reviews, but discovercars.com already picked for me. The price from my receipt saying I'll have to pay a certain amount upon arrival didn't include $68 in tax. I paid full coverage in advanced, but dollar doesn't 3rd party insurance. Trying to charge $60 a day in

Pros: Didnt like anything. The staff doesnt know what they need to do. I spent more than 1 hour to get the car. That ruined the whole car rental experience. Be aware this is with Dollar and Trifthy as they recently merged

Cons: Didnt like anything. The staff doesnt know what they need to do. I spent more than 1 hour to get the car

Cons: Dollar "Lost" our photos that were proof of the condition of the car, and charged us for damage that was there when we picked up the car. The car was full of dents when we picked it up, it is clear they are charging renters for damage they haven't done and are not fixing it. Additionally, the agent was incredibly hostile. Finally, when we picked up the car, there was no one at the desk (though it said it was a 24 hour pickup) and we had to call around to find someone to help us.

Pros: I like that they picked me up at airport to get me to the car rental office.

Cons: My contract with you included TPL and once I picked up the car, they said that coverage was not recognized by them. If I was to be involved in an accident, I'd have to pay for the damages and then, take it up with you. It was the same story for my coverage with Capital One/Master Card, they would not recognize their coverage for collision/theft. That is not reassuring. But it seems like all rental car companies in Mexico do the same.

Pros: Staff was very kind and really patient during the retire of the car.

Cons: The agent tried to sell me an insurance saying it is a must. After reading the insurance description it is a must see in case you enter US territory. We were going to Cancun and the insurance did not applied. The agent said we " didn't understand" the insurance description and insisted we had to take it. Obviously we didn't.