Cancun Airport (CUN), Cancun, Mexico
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Dollar at Cancun Airport

Cancun Aeropuerto
018007095000
Pick-up instructions
Airport Location, please follow signs to the car rental stations.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:00:01-23:59
Tue:00:01-23:59
Wed:00:01-23:59
Thu:00:01-23:59
Fri:00:01-23:59
Sat:00:01-23:59
Sun:00:01-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Nissan Kicks
May 27, 2023

Pros: Nothing

Cons: This was the worst and shadiest car rental experience I’ve ever had and I’ve rented hundreds of times.
United States of America (USA)
Nissan Kicks
May 26, 2023

Cons: the over charge for insurance even though i paid for insurance already. Never again ! lost of wasted time and bad communication
Romania
Nissan Kicks
May 2, 2023

Pros: - Free upgrade once insurance was bought. we were upgraded from nissan juke to nissan x-trail
United States of America (USA)
Nissan Kicks
April 22, 2023

Cons: Double charged me
Canada
Nissan Kicks
April 21, 2023

Pros: Car was clean but low on oil .

Cons: Was not as advertised. Says no surprise fees. I was charged 4x what I booked for at the desk . Would not let me take the vehicle without dollar insurance and told me never to use a broker when booking.
Canada
Volkswagen Jetta
March 26, 2023

Pros: Car was reliable

Cons: The process of getting the car was long and problematic.
United States of America (USA)
Mitsubishi Mirage
March 24, 2023

Pros: I didn't get to use dollar. I ended up with Hertz

Cons: N/a
United States of America (USA)
Nissan Kicks
March 12, 2023

Cons: They charged me $500 for insurance despite paying discover. Terrible service
United States of America (USA)
Nissan March
March 8, 2023

Pros: Very pro, Time 2 hours just to get my car

Cons: I paid for terminal pick up and i ended up taking a shuttle to hertz that took me two hours just to get my car
Denmark
Volkswagen Vento
February 20, 2023

Cons: We paid for a gps but it didnt work and then Dollar told us that we got the money back but no we didnt get them back
Canada
Nissan March
January 10, 2022

Pros: Nothing, you steal money from people.

Cons: Everything.
United States of America (USA)
Nissan March
January 10, 2022

Cons: It seems like a scam when you get there the agents try to upsell the total cost.
United Kingdom
Dodge Grand Caravan
December 29, 2021

Cons: When I collected the car they offered me additional insurance. I told them I did not need additional insurance because I already had full cover through Discover Cars. I repeated no additional insurance, but the agent still added insurance to the rental without telling me, then asked me to initial the contract in ten or more places, which I did not check carefully, so I initialled for the extra charge, which they would not then remove
United States of America (USA)
Dodge Journey
April 4, 2021

Pros: Price clarity

Cons: Unethical practices
United States of America (USA)
Volkswagen Vento
March 22, 2021

Pros: Nothing

Cons: The whole experience. Terrible. Had to bribe the workers to finally get my car after an hour sitting outside.
Germany
Volkswagen Vento
March 16, 2021

Cons: The give you a shitty car and try to charge you with anything they find when you return the car. In my case the key broke when I started the motor and I lost a wheel cap since obviously it was not fixed well. Dolar charged me both.
United States of America (USA)
Volkswagen Vento
February 28, 2021

Cons: Dollar is now owned by Hertz in Cancun. I had to pay $500 to rent a filthy old VW Bora. Not cool. Would not recommend.
United States of America (USA)
Nissan March
February 25, 2021

Cons: Was thought to only pay $100 usd ending up paying almost $500.
United States of America (USA)
Chevrolet Beat
February 6, 2021

Cons: Price paid was more than three times than the agreed in the web. Car type reserved through the web wasn’t available.
Mexico
Chevrolet Beat
January 28, 2021

Cons: The lack of information and clearness about the insurance, which price finally go way beyond the rent...
United States of America (USA)
Volkswagen Vento
December 21, 2020

Pros: AC in building

Cons: It took us two hours to get the car and an hour of that waiting. Of course someone gets off the bus and helps them first. When you get inside it was just argueing from every desk the customer was unhappy and no joke either. I read the reviews, but discovercars.com already picked for me. The price from my receipt saying I'll have to pay a certain amount upon arrival didn't include $68 in tax. I paid full coverage in advanced, but dollar doesn't 3rd party insurance. Trying to charge $60 a day in
Panama
VW Gol
August 10, 2019

Pros: Didnt like anything. The staff doesnt know what they need to do. I spent more than 1 hour to get the car. That ruined the whole car rental experience. Be aware this is with Dollar and Trifthy as they recently merged

Cons: Didnt like anything. The staff doesnt know what they need to do. I spent more than 1 hour to get the car
United States of America (USA)
Nissan March
April 24, 2019

Cons: Dollar "Lost" our photos that were proof of the condition of the car, and charged us for damage that was there when we picked up the car. The car was full of dents when we picked it up, it is clear they are charging renters for damage they haven't done and are not fixing it. Additionally, the agent was incredibly hostile. Finally, when we picked up the car, there was no one at the desk (though it said it was a 24 hour pickup) and we had to call around to find someone to help us.
Canada
Nissan March
May 7, 2018

Pros: I like that they picked me up at airport to get me to the car rental office.

Cons: My contract with you included TPL and once I picked up the car, they said that coverage was not recognized by them. If I was to be involved in an accident, I'd have to pay for the damages and then, take it up with you. It was the same story for my coverage with Capital One/Master Card, they would not recognize their coverage for collision/theft. That is not reassuring. But it seems like all rental car companies in Mexico do the same.
Peru
Chevrolet Aveo
April 28, 2018

Pros: Staff was very kind and really patient during the retire of the car.

Cons: The agent tried to sell me an insurance saying it is a must. After reading the insurance description it is a must see in case you enter US territory. We were going to Cancun and the insurance did not applied. The agent said we " didn't understand" the insurance description and insisted we had to take it. Obviously we didn't.
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Cancun Airport (CUN), Cancun, Mexico

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Driver's country of residence is United States of America (USA) and age is 30-65

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