SIXT at Cancun Airport

Pros: Check out was fast

Cons: The agency gave us a different car than booked and asked for a bigger deposit which was beyond our budget. Also the car was automatic transition while we ordered manual.

Pros: Exactly as contracted. Careful explanation of contract. Returned in same condition and checked out with no problems. Numerous minor dings and scratches carefully noted by attendant during checkout, so no problems. Ordered car seat was present with no problem.

Cons: Check in and check out

Pros: Nothing. There was no representative to meet me at the airport.

Cons: Everything. They failed as a business to provide what they promise - a car.

Cons: Ripped off at end if had to top up your fuel tank.

Pros: Car was clean. I didn't have to wait a lot to pick it up.

Cons: The pickup & dropoff point could be closer to the airport, like all other agencies out there. It was not easy to find and it took a while to go get the car while my family was waiting at the airport.

Pros: The only thing I can really say is thank goodness the real manager turned up because everyone else wanted to hold us responsible and charge us ridiculous amounts of money for damage we had not caused. A bumper was held on by one screw only and we were lucky that I did not fall off.

Cons: While they offered a 20% discount and waived the charge they have threatened us with I don’t consider this appropriate enough compensation. Having accepted the car was given to us in a condition not considered appropriate and have not been properly inspected, I think that the charge should have been waived in full.

Pros: Car was beat up and older. Trunk key didn’t work. Car had many dents and scratches on it. It also had 130,000 miles on it.

Cons: See above. Also, check in and out process was painfully long. Need to streamline check in and out process.

Pros: The service was great. I was looking for an inexpensive option, and I was happy with what we got. The car showed its wear, but for the price it was fine.

Pros: Seemed a lot more trustworthy than all other Cancun car rental agencies. They didn’t try to upswell us either. We were in and out. Did a full cosmetic inspection of the exterior before driving it off the lot and returning with an agent. Shuttle service was convenient and on-time.

Cons: Nothing, it was good.

Pros: They were very polite and quick on the spot during pick up and drop off, and the lady we had for drop off had excellent English which was really helpful.

Cons: We waited for over 30 mins for our shuttle to come get us at the airport. Had to borrow someone's phone to make a call even though I'd spoken with them the day before to make arrangements.

Cons: I rented a car online for that same day and because I didn't have a credit car I couldn't rent. When I asked if I could have the deposit back the answer was NO because the cancellation policy to receive the deposit back needed to be 3 days before. For someone that rents a car in the same day and needs to cancel, this policy is stupid.

Pros: Customer service was good.

Cons: Price was okay.

Cons: Too long waiting time (1 hour at the airport and 30 minutes at the car rental depot)

Pros: Once we found the Sixt office (semi-hidden, by the side of a busy highway), the drop off process was very swift and there was a shuttle to the airport in no time.

Cons: There was no representative waiting at the airport and the office initially didn't pick up the phone. We waited for about 1 hour to find an agent and get into shuttle to the office. Once there, there was only 1 person behind the desk and the people in front of me were unaware of Sixt's mandatory deposit policy, which was strangely high (roughly $2K held on your credit card). The four people ahead of me ultimately couldn't cover this and had to take a shuttle back to the airport, dejected.

Pros: Very prompt, trusted car network with reasonable pricing - take the full insurance (with zero deductible) directly at counter only between 15-22 USD a day extra but worth it

Pros: It was quick

Cons: The service was wonderful!

Pros: No problems during the rental. All scratches on the car duly marked in the paperwork during pick-up.

Cons: You have to call them in order to get a ride on the shuttle bus (no desk at the airport). Closing time at 11 p.m. is tight for some flights.

Pros: Polite, direct and honest service. Not trying to sell upgrades, insurances and such.

Cons: Booked a car which was small but more confortable, they handed me a Chevy Aveo with a jurassic four-speed auto. Roomy, but noisy, harsh and wobbly. Also, the fuel tank was tiny and the windshield washer fluid was empty.

Cons: The rental agents aren't honest.

Pros: No they stole my friends laptop out of the car and when we went to go get it after they drove off to clean the car on the lot they said they don’t have it anymore snd that can’t tell us who cleaned the car.

Pros: I am unable to provide any additional feedback due to the fact that my rental reservation wasn’t available to me. I couldn’t locate the counter nor did

Pros: Good car and price

Cons: Had to wait ages for pick up from airport and took very long time to complete documents and collect car

Pros: It was kind of difficult finding the shuttle at the airport.

Cons: Great customer service, free shuttle

Pros: The car was ready to collect when I arrived and they provided a shuttle service to the airport.

Cons: The car provided by Sixt was in an awful condition. It was full of dents, bumps and scratches. It was terrible to provide a car like this. Absolute shambles!

Cons: We actually didn’t end up getting the car we booked, they said that it was no longer available and we ended up having to pay much more for another car that was a lower category. Apart from the expense we had to deal with making so many calls to them which were lengthy & that lead to no solution to our problem apart from renting another car and like i said at a much higher price. Would never use them again!

Pros: nothing

Cons: They are far from the airport. When I wanted to extend the lease I was suddenly asked for a much higher price. I returned the vehicle and rented it from another company. Absolutely not recommended !!!

Pros: Nice people at the desk

Cons: Slow, dirty car

Pros: not a thing

Cons: service

Cons: When I picked up the car at night they spent a lot of time noting all scratches (there were many and missing hubcap). Since it was dark they had to use a flashlight and still couldn't see well. When I returned the car they spent an inordinate amount of time checking again for scratches, this time in the daylight with better visibility and charged around $150 for what they claimed was a very minor scratch (even though I had purchased insurance). Felt like a total money making scam. Beware!!