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Flexways at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: We ended up canceling our reservation due to very poor assistance we waited un around 2 hours for them to pick up us from the airport, office didn’t feel helpful at all. Overall bad service please check companies and request better service from them.
Pros: Drop was incredibly fast and easy. I was worried about them inspecting the car and based on the pick up that it would take a long time. That was not the case at all! They were ready to meet us, give us back the deposit, and drive us to the airport. Super fast and helpful!
Cons: The driver went to the wrong terminal to pick us up from the airport to take us to the car rental office. This caused a lot of headache and phone calls and after a big day of travel it was difficult to start our drive so late. I imagine it was an honest mistake.
Pros: Th return went smooth because of all the time I spent complaining
Cons: Everything else
Cons: it took 3 hours to get the contract at the service station. No punctual pick up at airport, almost 2 hours waiting after a long flight
Pros: Not a lot unfortunately
Cons: An hour late collecting us, tried to threaten us into buying insurance even we had full coverage through Discover (they said we'd be arrested if we were stopped), the car was in awful condition and was filthy, the tank was not full as promised. Generally a very stressful and uncomfortable interaction.
Pros: Everything was pretty easy and smooth. The car was clean and in good shape. The agents were professional.
Cons: The pick up at the airport could have been smoother and easier.
Pros: The cheapest option.
Cons: Long time for the pick up and drop off
Cons: No one waiting at the airport. Long waiting time. Filthy transfer car. Dirty rent car. Troubled rental car. Obligation to pay insurance, even after paying for Discovery.
Cons: everything. missing and mis-information on the Discover Cars website.
Pros: Nothing. Car was old, dirty, 126,000 miles on it. Bad shocks. Wouldn’t start w unhooked battery when we got car. Asked for another newer one on lot. Premier owner said no.
Cons: When booking we already paid for full coverage ins w estimated $607. When we arrived they charged us an extra $300 for one coverage to be full. Terrible experience for car rental w premier/ discovery/ flexways.
Pros: Initial whatsapp contact was good but as the flight was delayed, company canceled our contract as they were unwilling to wait for the arrival of our flight,
Cons: Initial whatsapp contact was good but as the flight was delayed, company canceled our contract as they were unwilling to wait for the arrival of our flight,
Pros: Easy booking
Cons: The car had no mirror. We had to take an other car instead, took long time to get sorted
Cons: took forever to get to the rental place (had to call them to pick me up), and forever to get the actual car (about 2 hours). When I took it back, it took about an hour to return it. The car was filthy.
Pros: Nothing in particular.
Cons: I still can't get my deposi back. The car was old and the breaks were not working properly. The tires were worn out and it didn't look safe to drive. Bu they refused delivering another car at my point of being.
Pros: We get what we want for fine price.
Cons: Instructions to pick up are really bad, with luck we get to the office after taking expensive taxi. Than we spend lot of time to find the office because there is no sign.
Pros: it was very good
Cons: nothing I'm not them problem to be able to say it
Pros: la prise en charge et le dépôt à l'aéroport avec une grande réactivité
Cons: absence de roue de secours dans le véhicule
Cons: Genuinely worst experience ever, they scam you from the start with an exchange rate that is 35% more expensive than the actual exchange rate, they then didn’t have access to card payments from European and California cards (multiple customers dealt with this issue) so had to send the deposit by PayPal and pay fees both sending it to them but also receiving the deposit back, so losing 10% of my deposit for no reason, I cannot explain how long picking up and dropping off the car was over 3hours
Pros: Sad to leave them a low review because they were very nice and tried very hard.
Cons: But even with no lines, they took about an hour to pick me up and then an hour to write up my contract. Then took an hour plus to process my return.
Pros: Aurora was super friendly, efficient and spoke good English. Pickup was great, they picked us up from the airport even though our plane was late and our original time was missed. Called the number and they were there in 10 minutes. Thoroughly went over all aspects of the car and explained so you felt comfortable. Drop off was quick and easy, drive us to our return flight. The office is 5 minutes from airport and a smaller more personal run business!
Pros: The price is adventage
Cons: Be aware that rate have almost no insurance so external one is highly advised. The cars are in rather poor conditions - scratches, broken elements, interior cleanest.
Pros: Jesus and Aurora, who helped us a lot during our first minutes in the country. The car was perfect and exactly as we expected.
Cons: Everything was great
Pros: disponibilità degli agenti, molto gentili.
Cons: l'auto era un po vecchia, non aveva la radio nè la chiusura centralizzata,
Pros: Very polite, responsive, and helpful Flexways agent on WhatsApp. Also, the agents at the local U-Drive office in Cancun were friendly and helpful. They said that my horrible pick-up experience with Flexways has been repeated many times by other customers. They receive many angry customers because of Flexway’s lack of communication to them and to the customer. I’m very disappointed that Discover Cars is associated with Flexways.
Cons: Horrible pick-up. Nobody from Flexways at the airport pick up. There’s no wifi and no way to call international to Flexways for help. The easy solution is to provide contact info for the local rental office (U-Drive), but the contract only has Flexway’s Argentina phone number. I waited for an hour, then paid $50USD taxi to my hotel. Also, Flexways charged $100USD no pick-up penalty. I will tell everyone never use Flexways. Next time I will pay more for onsite rental company like Hertz or Avis.
Cons: Cheating the customer with different cars a very old , dirty car
Cons: Communication was difficult, the service was slow and unprofessional and the price was high for what we received in terms of overall quality. Our car was given to us on empty, and then we were robbed at the gas station! It was super stressful to rent from Flexways. I would not recommend this company.
Pros: The representative was friendly, helpful, and clear.
Pros: Quick drop off
Cons: As above 2 cars needed at same pick up
Pros: All good, polite and courteous.
Cons: The car needed some maintenance and would have failed the road worthiness test in the UK if at all.
Pros: Flexways was an agent not the renter/'U-Drive'. That is what the renter 'U-Drive'said I did not expect that. Was not happy about that. Too many levels involved raises prices/usually and in case of any claim.
Cons: I don't think I ever dealt with 'Flexways' only the renter ''U-Drive'' from what I understood Flexways referred the contract to U-Drive
Pros: Very professionnal, very welcoming. Special thanks to Jésus !!!
Pros: Unfortunately, there is not much positive experience with the rental company
Cons: It took a lot of time to get the first car that was not good in traffic. Lighting and signal lamps that were broken, among other things. We had to borrow a car for the next day after more than 2 hours of waiting. The next day got another car that was quite OK. Of course it took a long time to even leave the car. I will not rent a car from this company again.
Pros: People were nice but not very competent.
Cons: There was no one at the airport to pick us up at our scheduled time. By the time we finally got the car, it took us two hours total. The Flexway agents did not seem to know what they were doing and took way too long. The gas tank was not full and someone had to go fill it before we left. When we finally got on the road and it started to rain, we realized one of the windshield wipers was basically falling apart and useless. Really dangerous.
Pros: The staff were nice
Cons: Response time was slow for queries and it took a while to get picked up from the airports. Also our deposit was taken from our bank account rather than held as we were told it would be.
Pros: I didn’t really deal with Flexways. They passed to job onto a company called Udrive.
Cons: Not transparent. All responsibility passed to a company I hadn’t heard of until I waited an hour for my car at the airport and found I had to communicate with Udrive to chase delivery.
Pros: No desk at the airport but easy parking lot pick up at the airport. Samething on the return, we needed a 6am drop off and some one was there to pick up the car. Most insurance products were included in the price and no pressure selling or huge deposits needed at pick up time. Straight forward.
Pros: responsiveness, easiness of communication, easiness of setting the place of pick up/delivery, very nice people. No complications.
Pros: Very friendly and quick to respond..
Cons: On arrival we didn’t have Whatsap to communicate and couldn’t get in to airport WiFi so as a result we weren’t getting Flexways messages very frustrating.. luckily we met Christopher.. there is no Flexway office at the airport.. we did the paperwork on the nearby roadside… it is not true that you need a credit card with raised digits… Car was trouble free over two weeks..had to drop off at office, not airport and Flexway rep drove us to the terminal.. very efficient once we found the office
Pros: Nothing to like.
Cons: Everything, see above.
Pros: Everything, the effectiveness 👍 and the kindness of the staff.
Pros: Very friendly, hassle free, no additional unfair costs.
Pros: 1. Very friendly staff. 2. Good value for the car rental.
Cons: 1. The price we were quoted in US dollars was not honored, and they charged more than what they should have. 2. The tires on the car were almost completely bald, and the roads in the area are very rough. 3. There was no windshield wiper fluid in the car.
Pros: Alex was nice
Cons: Took over an hour for pickup at airport, car was filthy, on empty, missing license plates, missing rear view mirror.
Pros: Ricardo, Aurora & Jesus were SO great! My family & I really appreciated how kind, quick & professional these 3 were. Thank you so much for making our trip smoother & better than we hoped for! I’ll always come back to Flexways in the future.
Pros: The communication was bad and we were worried about how to drop off the car, in the end it worked out but the lack of communication until the last minute was anxiety inducing during our vacation.
Cons: I want my deposit back, I wasn't given info on how to get it. The car was delivered on EMPTY, we almost ran out of gas. The car was dirty (inside, it looked like it was splashed with mud/coffee on the ceiling) and had issues with some basic features like the USB
Pros: Car was in very good condition and standard size as I ordered. Reps very friendly and helpful. Good contact w office via WhatsApp.
Cons: Over 90 minutes to pick up car. Agent was to pick me up and shuttle me to car depot. After a long delay I was told to meet on the roadway into the terminal. We did the paperwork on the trunk of the car. Internet kept dropping. One rep no English. They were servicing 2 cars so delay. Contract was blank and had to be filled in at the car by hand. Return drop took 1 hour. Delays making contact for 40 min despite timing updates to them. Finally told to leave car in a lot with the key in the wheel.
Pros: Friendly staff
Cons: little difficult to meet reps.
Cons: No car at airport they said they would drop it off at hotel the following morning at 9 am but did not arrive till miday then argued over the refund for the taxi from the airport which the office i spoke to when i was at the airport had agreed to pay
Pros: The flexways agent was good at communicating with us. They contacted us before the collection and return of the car and were friendly and helpful when we met them
Cons: Could not find where to pick up the car and it ended up being in a dark public carpark. When dropping off the car the worker was 30mins late from agreed time. Car had no radio and had lots of dents and scratches. We had to call the supplier to get our deposit returned as they forgot. Still waiting on it 10 days later despite them saying they have issued it
Cons: The car was dirty. I rented a car more then 9 days ago and haven’t received the 450usd of deposit. They see the messages on WhatsApp and don’t reply. I’m waiting to receive my money back.
Pros: The team is very flexible, responsive and helpful. They answer on WhatsApp even during the night. They are several people and if one does not respond, the others will assist. Very appreciated.
Cons: Both cars were not very clean and not very new.
Pros: Good service provided. Staff was pleasant and helpful. Professionals. The car was clean and sufficient for what we needed. Economic, we did over 500 Km with one fuel tank.
Cons: The car had not many extras, but was comfortable. If you need a car with more kits (cruise control, etc) might need to look for an upgrade, but we knew what we had booked, so no complaints on that front.
Pros: Really good!
Cons: All perfect!
Cons: Check in check out delays, car condition.
Pros: Greatly dislike it
Cons: Nobody showed up at the airport
Pros: Direct contact available via WhatsApp and quick and efficient car drop off.
Cons: Initial contact and car collection arrangement was a bit confusing as there was multiple WhatsApp chats with at least 2-3 different people at once. But got there in the end and car was delivered to hotel's parking.
Pros: The efficience
Pros: Personal and friendly. Car was in good condition. No issues throughout the stay.
Cons: They were excellent. I will use them again.
Pros: Except for what I mentioned as that I didn't like, everything was OK
Cons: I received info on where I should meet their driver at the airport to take me to the rental provider at the time of landing - no access wifi at the airport and no possibility to buy a Mezican sim card at the airport made me me troubles and delayed car take over by 1,5h. I can be helpful if the provider has also other branches around Yucatan. Car very poor in terms of extra options (no central lock, no boot opening from inside,..), quality far from EU stds (upholstery falling, difficult to open
Pros: Ricardo was incredibly helpful! I was having trouble connecting to WhatsApp when I landed (because I didn’t realize my roaming was turned off so make sure you turn it on when you land) and he called me from his personal phone to make sure I was able to find the driver. He also helped me navigate getting the car towed in Tulum the day I was supposed to bring the car back and made sure he was available to help every step of the way. Excellent customer service!
Pros: Fast, nobody force me to buy some unnecessary extras.
Cons: Would be better to have never cars
Pros: Once I found the representative in the airport parking lot the transaction was fairly easy and quick
Cons: biggest complaint was that someone was supposed to meet us at the door with our name on a piece of paper. It ended up being pretty difficult to locate the guys (had gone to wrong terminal supposedly) and it felt shady. My cell phone I was communicating with them was about to die. Once they arrrived it was much better.
Pros: Staff was professional and friendly, coordinated to pick us up from airport, insurance was no-hassle no-upsell, reasonable price, met us at our hotel for car pickup, service was great
Cons: liked it all
Pros: I would put all zeros if l could. We arrived in cancun to no rental car. Tried calling the number no one answered! Complete scam! Never got the car. Had to take a shuttle to our Airbnb and rented from a different company the next day.
Cons: You didn’t mention in advance the terrible road situation near the airport. While the construction is not your fault, the extreme delay and complication that it causes needs to be mentioned to potential renters.
Pros: Agents were friendly and attentive.
Cons: Car was outdate, had a clonking noise and two hub caps felt off. The 1st shortly leaving the rental facility, 2nd 2 days later but was able to recover on the side of the road. One tire require continues air replenishment, during pick up, agent informed us that we had to purchase the tire at our own expense if tire place was not able to repair. It never came to that, we had insurance on vehicle.
Pros: the agent was very friendly and he waited for us while we had to wait a long time te get into the country
Cons: the fact we didn't get the car we originaly booked (see higher comment)
Pros: Extremely friendly and willing to help, provided great advice for our holiday beyond just providing a car
Pros: All the communication with the central unit was done in English via WhatsApp.
Cons: Local staff in Cancun could not speak English. The car had the best year few years ago but managed all the potwholes in Yucatan, so finally O.K.
Pros: Before and during the rental they were very responsive.
Cons: We had an issue with the tire and needed to change it/ buy a new one on our own. When we gave back the car, they didn't accept the tire and charged another 2000 MX Pesos, since them we are chasing them to get a proper invoice to reimburse the money from the extra insurance.
Pros: The option to purchase insurance ahead of time.
Pros: Friendly staff and very kind.
Pros: Fast, good communication, good price
Cons: didn't know how the radio was working (looks easy.. but it wasn't :))
Pros: Everything was at high level.
Cons: No minuses
Cons: Its impossible to get ahold of anyone in your company. We will not be recommending your company on our travel website, nor to our customers, friends or family.
Pros: A friendly English speaking agent with a high service attitude.
Cons: Small issues with the car.
Pros: Friendly customer service
Pros: Friendly service.
Cons: Agent was slightly late at pick-up and drop off. Waited about 15min each time.
Cons: I was scammed because I received a much smaller car in shitty condition,
Pros: Very good communication, nice and friendly staff. Good value for money.
Pros: Everything was great with the service!
Pros: A very positive experience overall.
Pros: Good value for money and friendly staff.
Cons: Pick up from the airport was awkward. We struggled to find the pick-up point and it took 1.5 hours to get through traffic to the offices. This was due to traffic issues though so not the company's fault, however, not what you need on arrival after a long flight.
Pros: They were real helpful by constant updates
Pros: I love that they reached out to me, very punctual and professional.
Cons: I just wish the security deposit wasn't so costly.. In any other country especially in the US is it about $200-250 to leave a deposit on a rental car. I already bought extra insurance on top of having third party insurance (Which Mexico requires) some rentals required deposits of $700-1500 that is completely unnecessary. That is literally the cost of rent
Pros: Price included all needed insurance. Good communication via what's app for the pickup. (I needed to be on airport wifi to get messages.)
Cons: Took at while to meet up at airport and the drive to the office was slow do to traffic and construction. Car was very basic. For example, passenger seat didn't recline.
Pros: The gentlemen at the Cancun rental service were absolutely wonderful. There were not hidden fees or cost like I heard many people talk about. I got a great value for the car and they did a very thorough inspection of the car before to ensure I wouldn't be blamed for any previous dings.
Cons: The fueltank wasn’t full when we get the car.
Pros: Friendly and attentive
Cons: That they don’t have the office or reresentsive right at the airport
Cons: Comments in my evaluation. The overall value: Service was pretty bad in all aspects. Besides that we had a terrible experience when we had a small accident even with Flexways and Discovery Cars coverage. The securiy company (ANA) and policy extorted the other driver who caused the accident. It took more than two hours to be released by police. Ease of finding: The staff was responsive but didn't solve my problems. Didn't change my car, take very long time to complete the checkin process, etc
Pros: Price were correct. Staff was polite, available, easy to contact.
Cons: No potential accomodation. They deal with local rental company that not only deal with Flexways, but for other companies. They offer other expensive insurances even if you take the full insurance kit at Flexways, it's not confortable to tell them that Glexways recommand me to say no to these extra local insurance.
Pros: They were very helpful and were thinking with us when we had some arguments about the car. They changed the car when we wanted to, without any extra cost.
Cons: We booked with a childchair, which wasn't there. They bought one but probably cheaper then the renting price for 3 weeks. It took them more than 1 hour to finish all the paperwork. It seemed as they were unprepared. When changed the car, we waited the whole day at hour hotel.
Cons: It is subcontracted by premier car rental and they are headquartered in Argentina so communication with the company by phone is difficult. They prefer to use WhatsApp and I don’t. It took 2 hours to finally be on the road with the car. That being said however you can’t beat the price. Next time I think I’ll just be very proactive in communicating before my flight.
Pros: No car stereo no USB
Pros: Very friendly and helpful
Cons: All of the problems were caused by DiscoverCars and not Flexway
Pros: Preisverhältnis top, exzellenter Service mit Kontakt per WhatsApp. Sehr zu empfehlen
Pros: easy to find the car I want
Cons: its little difficult to find the airport pick up area and location of the rental car company
Cons: You cannot rent cars that old and with that amount of kms. In my country, in Uruguay, it’s illegal to rent a car with more than 5 years.
Pros: Airport pickup
Cons: Took some time to find the pickup guy and checkin always take so damn long
Pros: Service agent was super nice and helpful.
Cons: Instructions to pickup the car was not clear. We had to keep calling to confirm where our pickup person was. Had to wait for him. Why do I provide my flight details if you are not going to use them?
Pros: Most pleasant pickup if a rental car in Mexico that I have ever had.
Cons: They try to sell you the insurance (it costs 3 time the insurance already bought in the contract) when you have already one in the contract and is not honest. The car was having some sand and they charged me 10 euros (I cleaned in the morning with a professional cleaner). should not they clean the car everytime they rent to a new customer?
Pros: Very easy to deal with, great communication.
Cons: Pickup lasted forever (about 1h), car was in bad condition (old, malfunctioning security equipment, different makes of tires)
Pros: All as stated in the offer. Thank you.
Cons: Nothing bad to mention.
Pros: Really friendly and helpful, good value for money and always available
Pros: I liked how translate they were when I picked up my rental and how easy the checkout process was.
Cons: The gentleman asked me to pay him $200MX extra just so that I could drop off the car 10 mins before opening, even though he had another couple already there picking up their rental.
Pros: Not expensive. Okay car. Everything with a contract
Cons: The resident was not easy to find and we got another car than we expected
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
Maximum rental age is 70 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express.
Cash, Cheques, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 2 additional drivers.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
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