Car Rental – Search, Compare, and Save up to 70%!
Thrifty at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: A complete waste of time. Rental rates not honored and I list what I prepaid.
Cons: Don’t waste your time and money with Discovery Cars.
Pros: The rental is by a cooperative arrangement of rental car agencies. It works well. I liked the car condition documentation provided in addition to what I do myself. All positive comments.
Cons: It would be nice to know this is a cooperative shared facility. The return location is provided via a QR code ( which did not work). It weed ojlc be better to provide a page with a map or just inform to follow the Hertz rental return signs (same location 😋)
Pros: No issues w/ the car itself. Car return was quick.
Cons: Insurance cost alone was more than 4 times the price of the rental itself! Office also had timeshare sales people acting as if they were official Thrifty employees.
Cons: They didn't honor the price from Discover Cars - told me that the price I had paid for the entire week was actually the price for each day. The price of my car went up by 5x after arguing with the representative for over two hours
Cons: There are sketchy charges that they add when you pick up the car. The drop off location is confusing and the process is chaos.
Cons: Ridiculous bartering at the Cancun location
Pros: The person who showed us how the car worked was pleasant
Cons: I feel like I was robbed. They charged me for taxes etc. said that this was included. They also charged me $70 per day for insurance that I am not sure that I needed
Cons: I got charged extra but wasn't told what it was for. When I dropped off the car I was told that everything was good but then had an additional charge and I can't get hold of anyone to find out what it was for.
Pros: Nothing, I got charged for my reservation £85 no car was reserved, paid a new price and didn't get my refund for the reservation. Child seat was more expensive than an additional driver.
Cons: No response to my email on refund or reservation.
Pros: That they were determined to get me a car
Cons: Shocking fees at checkin
Cons: It was a horrible scam. They forced more insurance on me even though I informed they I had gotten additional insurance. Then without any notice they added a premium service (that we never used) and refused to remove the cost. The agent who assisted me should be fired. I have rented cars in Mexico and other foreign country's and never been this dissatisfied.
Pros: The vehicle was a newer model.
Cons: As I mentioned in a previous comment box, what was advertised online was not even close to what was discussed and paid for.
Pros: They gave us a new car which we enjoyed.
Cons: The Thrifty company was combined with the Hertz office. The agents at Hertz attempted to extort over $1,000 from us to pay for car insurance we did not need. They threatened to cancel our reservation if we declined. We ended up in the rental office for three hours. It was a nightmare.
Cons: Terrible experience - will never rent through discover cars again! Specifically rented the car from this site because it said Thrifty only required a refundable security deposit of $280. When we got there, Thrifty said the security deposit was $2000 and didn't honor discovercars, or their insurance coverage as they were 3rd party vendors! Horrible experience! Never again!
Cons: Things went rather smoothly but the language barrier was a challenge. The leasing agent was trying to hard sell me an "up-sell" he kept telling me horror stories of people who didn't buy the extra insurance. He should just offer the opportunity to buy extra insurance without the horror stories of what could happen. I also didn't like the large $2500 "hold on my credit card but I understand it.
Cons: Hard to find the rental desk, had to ask around. There were no signs. They didnt have the car we booked so we were forced to take one that was more expensive.
Pros: Fast car return
Cons: Did not honor the price of reservation. Reserved car for ~$500 and then was charged $1250. Filed complaint and have not heard anything back yet
Pros: I didn’t deal with a Thrift rep. I dealt with a male in front of a Hertz sign. The man attempted to scam me. He actually did scam me. He would Not let me leave in the car without me first purchasing his insurance, although Discover claimed I did not need additional insurance. I becam highly upset and cursed the male agent several times. I’m surprised so didn’t get thrown out of the business. Discover really needs to clarify if a vehicle is insured or not. I don’t like male scammers.
Cons: I can’t stand male smammers constantly trying to take advantage of American citizens.
Pros: I don’t know if it’s all the agents but mine screwed up every aspect of my rental. Wrong name, wrong email, wrong duration, no car seat. I had a print out of my reservation, I don’t even know if he looked at it. When I kept showing him it, he just kept saying oh and adding things on.
Cons: Every thing was bad! Except for the women who checked me out. She was great!
Pros: I pre paid $150 and Thrifty didn't give me my car. So I lost $150.
Cons: I pre paid $150 and Thrifty didn't give me my car. So I lost $150.
Cons: Did not honor the reservation and was forced to get a larger more expensive car.
Pros: Dropoff was easy, though it is not at all clear that they will refund the full amount of my deposit
Cons: I waited in line over TWO (2) HOURS to get my car; they tried to tell me they didn't have my car and tried to get me to agree to an expensive upgrade; they tried to say that they don't accept DiscoverCars' insurance, then they just sat around trying to wait me out to see if I'd agree to an upgrade. When they saw that I wouldn't budge, they finally gave me my car. I could have been in and out of there in under 30 minutes, but they do this nonsense with every single person who has a reservation.
Pros: Efficient drop off. No hidden costs.
Cons: We didnt get the car we had paid for.
Pros: Not much other than I’m grateful for the shuttle and the real spare tire they had in our car.
Cons: They hire con artists to pressure you into buying optional extra coverage by lying to you to your face and calling it mandatory. And adding extra options that we didn’t ask for. What a scam!
Pros: The tires on the car and the car had many thousands of miles
Cons: Location of the drop off was not of thrifty
Pros: I loved being driven back to the terminal after we dropped the car off after returning it.
Cons: Car was not ready when we arrived. They were very nice though, and did their best given the volume of customers
Pros: Nothing. The car itself was decent enough, albeit a bit beat up, but the service was the worst we've ever had.
Cons: They scammed us, trying to charge much more than the price we were quoted when we reserved. Also claimed we returned with less than full gas tank, when tank was actually full, and we had to prove otherwise with photos before they backed off.
Pros: I liked absolutely nothing about my experience with Thrifty. They refused to let me leave with the car at the rate I booked and said I needed to read “the fine print.” Charged us nearly 1.7-1.8k USD for the rental. It was easily the worst experience of our entire stay in Mexico.
Cons: I will be taking the issue up first with Thrifty and then will be contesting the charge with my credit card if they refuse to do anything.
Pros: at first i was scared due to the negative reviews, but I can saw that my checkin was a breeze and the representative didnt tried to push on buying the insurance they offered once i explained that I had already bough insurance from the web,
Cons: a bit difficult to find the place to get the car, since it is under hertz, not trifty brand. the car i asked was in the car wash so they provided another brand one (albeit newer one)
Cons: Scammed and extorted to pay insanely expensive insurance.
Cons: Wrong advise, ended up paying a fortune for the correct car locally
Pros: The car was new and clean.
Cons: They forced me to pay for services (such as theft protection) that I had also paid to Discover Cars.
Cons: The pricing is very deceptive. The rental cost for the reservation for 7 days was less than $400. The cost at picking up with the obligatory insurance was $950. It was more than i had budgeted and declined the car. The insurance sales is a bit of a scam, it seems it is done on a commission basis by the representative. I would search other car rental agencys outside the airport. I found freedom car rental, the pricing was still more than i had budgeted, but much better than the airport.
Cons: liability insurance was triple than the rental - apparently mandatory
Pros: The people were friendly. The franchise actually was shared with Hertz.
Cons: I made a reservation for a particular type of vehicle (Nissan), but I was forced to upgrade at my own expense. Because of Customs, I was one hour late to my reservation. I was told that the car was released and I would have to upgrade to a more expensive Mitsubishi . I would not have minded the upgrade if it had been at the rental agency’s expense (what I have experienced in the past). It was kind of an up-sell and under the circumstances, I had no choice but to go along.
Cons: The awful high pressure sales tactics overshadowed the good job the other crew members were doing.
Pros: Car was decent and did not trouble me
Cons: I spent more than 1.5 hours at the rental car facility before i could pick my car. Though there were plenty of agents helping, each person was taking almost 30 minutes per client. The GPS they provided did not work most of the time!
Pros: Local thrifty hertz reps gave away vehicle and tried to upsell by 6x the promised Price
Cons: Had to go to Multiple Other providers to Find a car went with Avis. Ruined first day of vacation.
Cons: Bait and Switch pricing, Additional costs not disclosed till we went to the rental office
Pros: The reservation was not honored by rental company in Mexico. They made me renegotiate all terms and increased the total reservation from $500 to $1200. They denied the &104 advance that I had paid saying they didn’t receive the money and returned the $100 when I returned the car. But lost $25 in conversion charges and got back only $75 (yet to see it in account) Overal I lost more than $500
Cons: The reservation was not honored by rental company in Mexico. They made me renegotiate all terms and increased the total reservation from $500 to $1200. They denied the &104 advance that I had paid saying they didn’t receive the money and returned the $100 when I returned the car. But lost $25 in conversion charges and got back only $75 (yet to see it in account) Overal I lost more than $500
Cons: everything. the agent tried to cheat me. I still dont understand why I paid 40 dollars for not getting a car.
Pros: Bad service
Cons: we feel cheated
Pros: New car. Agent was friendly, claiming to try & give me the best price, but I received lower quotes from other agencies. I couldn't cancel my reservation though so I was stuck.
Cons: Very difficult to find Thrifty return location. All airport signage directs to Thrifty Ready location. No Thrifty signage at return, only Hertz.
Cons: That they don't disclose that the 3rd party insurance is a must and add that in price, which costed more than the car rental charge for the entire trip.
Pros: Exactly nothing
Cons: No personnel at pickup desk - had to ask others to learn that we had to be shuttled to the office. This’d be fine, but don’t say pickup desk is at the airport! And put somebody who speaks English so we don’t have to seek help from your competitors! Got a clunky minivan instead of SUV. Brand new, but who wants to drive a brand new bus? Drop off even worse. Had to wait 30 mins for no reason. Drop off should take priority over people who haven’t heard of internet trying to hire in the office!
Cons: absolutely pathetic. when i reached hertz at cancun airport they said THESE RESERVATIONS ARE NOT VALID bc they sell insurance plans that are not legal in mexico. they threw my reservation out and said it was a waste of money. the actual rental was twice the price. SCAM SCAM SCAM
Cons: Refused to accept my discover car insurance. Made me purchase full insurance again through thrifty. Cost of car rental in Mexico is cost prohibitive for vacationers.
Cons: Missed expectations. Required an upgrade I did not ask for. Hard upsell on insurance I thought I had already paid for. The list goes on.
Pros: Nothing, gentleman only seemed interested in upselling another car and not the one we acquired online.
Pros: Once received the vehicle was good. No owners manual so unable to operate much of dash.
Cons: High pressure sales on insurance package. Not comfortable that I received accurate information from AVASA rep. No real Thrifty rep? The return process is a nightmare, finding the return location VERY difficult.
Pros: drop off was easy and quick
Cons: Charged me on some extra insurance when I registered on the web but it was not acceptable in Cancun
Cons: They charges me 500 dollars additional for insurance that I already had. When I explained that I already have rental car insurance they said I had no choice.
Cons: They gave us smaller car for the same amount of money! We had long discussion on that
Cons: לא קיבלתי בהתחלה את האוטו שהזמנתי הייתי צריך לחזור יומיים אחר כל כעדי לקבל את מה שהזמנתי זה קצת עצבן אותי
Pros: While dropping off the car the staff was very polite and handled off everything very quick.
Cons: As I stated above.. The fact we didn't get the car we ordered.. although it says Jeep or similar. The car we got was not at all similar. A lot smaler. and that wouldn't have been a problem if we would have had any kind of reduction. Also the fact with the unnecessary insurance they wanted to sell us on top of the insurance we already had payed for.
Pros: Of course, having a chance to rent a car is good.
Cons: Spent over an hour in line and another hour with an agent trying to find a suitable car. The car that I had booked was out of stock and was given a lower class car without lowering the price. Booked Nissan x-trail, got Nissan kicks. When trying to change the next day, x-trail was still out of stock
Cons: There was no representative at the Cancun airport counter for Thrifty, we were taken to via shuttle to Hertz where the reps would not honor the reservation agreement price made through Discover, and instead forced us into paying 3x the reservation price citing language in the contract that they claimed left out expected charges for miles driven. Worst experience I have ever had with a car rental agency, it is complete bedlam at the Hertz agency in Cancun, and employees prey upon the consumers.
Pros: Terrible!!!! Scam
Pros: I didn’t! They were closed when I arrived and had to go to HERTZ where I was completely wallet raped.
Cons: Thumbs down
Pros: Nothing really
Cons: -Way too long to process reservation, their internet and computer system is consistently down. -They trying way too hard to sell extra insurances so they make commission. -They are converting the price from USD to Mexican pesos with 15% extra charge, definition of a scam. -A random salesperson identifying as a Thrifty rep tries to sell you hotels room directly IN THE THRIFTY STORE. -They allow random salespeople in the store selling hotel rooms -The worst experience someone could have.
Pros: Very poor
Cons: More then 4 hrs spent to rent and return the car crazy!!!!
Cons: They tried to cancel my reservation for getting 30 minutes late when they specified that up to 2 hours was fine.
Cons: I did not like the representative requesting to make a copy of my U.S. passport.
Cons: ENGAÑO SOBRE EL VEHICULO, PROPONEN TOWN AND COUNTRY O SIMILAR CUANDO NO TIENEN NI UN TOWN AND COUNTRY. TIENEN UNICAMENTE DODGE PUES SEGUN DICHO ESTE VEHICULO ES MUCHO MAS BARATO. CON EL PRECIO DE UN TOWN COUNTRY PUEDEN COMPRAR DOS DODGE LO QUE ES MUCHO MAS RENTABLE PARA ELLOS. TUVE TAMBIEN QUE BATALLAR MAS DE UNA HORA Y MEDIA PARA QUE ME DEJEN EL IMPORTE DE LA GARANTIA ACORDADO POR TELEFONO CON DISCOVERCARHIRE VISTO QUE SUS CONDICIONES NO CORRESPONDIAN. TUVO QUE INTERVENIR UN GERENTE MIENTRAS MI
Pros: Not much..slow pickup process.made me wait at their office with 4 guys. Standing around for another person to come. Tried very hard to sell me a different more expensive car..and all the extras they offer. At drop off there was no details on where to go. Not given any agent contact in case of issues with the car. Not the service I expected from Triffy.
Cons: The car provided was also not adequately roadworthy. No Peking horn is ilegal in all the countries. No power steering is a necessary that is provided by all manufacturers these days as basic. And no antylock brakes made it hard in emergencies.the boot cover also didn't fit the car and not staid on.