Cancun Airport (CUN), Cancun, Mexico
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Avis at Cancun Airport

Aeropuerto Intl Cancun
0052 9 988 860 221
Pick-up instructions
Airport Location, please follow signs to the car rental stations.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Nissan March
April 25, 2023

Pros: nothing

Cons: I faced couple of issues 1. AVIS asked me to take additional insurance in spite I had 100% coverage 2. Car they provided broke down and I had to go back to AVIS again to get replacement of car
Denmark
Nissan Versa
April 16, 2023

Pros: Note: Car was not brand-new, which is good as road conditions sometimes are a bit rough once you get off the high-ways.
United States of America (USA)
Nissan March
April 7, 2023

Cons: Took 2 hours to get the car I’d made reservation for, process was slow and confusing, they lost my paperwork, forgot to bring our car around, and had to start all over. and overcharged for insurance
United States of America (USA)
Chevrolet Aveo
April 5, 2023

Cons: The price when you booked its totally different than when you get there (Mexico) Expect to pay double.
United States of America (USA)
Mitsubishi Xpander
April 3, 2023

Pros: They did not attempt to add charges. They were nice, helpful and drop off was easy.

Cons: We had to wait more than 30 minutes at the airport waiting for the van to take us to rental car office. Then, it took a very long time to complete paperwork and get the car.
Canada
Nissan Sentra
April 2, 2023

Pros: The manager took care of driving us back to our hotel after the drop off point originally set up was wrongly booked by Discover.

Cons: Our tank was supposed to be full and we didn’t notice until we were well on our way.
United States of America (USA)
Chevrolet Beat Sedan
March 5, 2023

Cons: I wish there was a way to add my avis number to the rental . Why can't this be done? Returning the car was a nightmare. We could not find the rental car return. We followed avis signs at the airport and just could not find it. We ended up following an avis van to find out where it went. The problem was that the rent car return entrance had no signage at all. We had driven past it 3 times before, but did not drive into the gate. All other car rental returns were clearly marked, but not avil
Switzerland
Nissan Kicks
February 27, 2023

Pros: Really good car

Cons: The salesmen at the airport AVIS stand tried to charge us an extra price saying that due to the delay of our flight, our vehicle had already been given to someone else. This was a complete scam which we refused. Once we arrived at the AVIS location next to the airport our vehicle was waiting for us as planned. The person in charge told us that the vehicles reserved were always delivered even if they were late.
United Kingdom
Chevrolet Cavalier
February 24, 2023

Pros: Excellent standard of car. Great value for money. No hard selling which is good for Mexico
United Kingdom
Chevrolet Aveo
February 22, 2023

Pros: Not a lot

Cons: Huge wait time, not the car we ordered, overcharged.
United States of America (USA)
Chevrolet Aveo
December 14, 2022

Pros: They came through at the end and provided a car but the process was very difficulty and in the end cost us more.

Cons: That the car didn't show up on time, we had to do a new contract and it cost more.
United States of America (USA)
Nissan Kicks
November 14, 2022

Cons: They required us to purchase additional insurance that costed 4 times more than the online price, since we already paid in advance through discover car, we had no option but to pay the extorted prices. After they gave us a small car instead of the intermediate SUV we paid for. We eventually were able to get the SUV after arguing and waiting for an hour. Never had a more miserable experience. AVIS is a good company, just not at the CANCUN location.
United States of America (USA)
VW Jetta
October 30, 2022

Cons: Couldn’t find “Discover Cars”. They are a broker. When I got to the airport, I couldn’t find them and of course, my cell data wouldn’t work in a different country. I had to rent another car from a different rental company. Was charged full rate although I never received a car.
United States of America (USA)
Nissan Kicks
May 23, 2022

Pros: good cars, fast and painful drop off

Cons: pick up was long, they didn't give me the car for almost 1.30h after the scheduled time, claiming it's not ready yet at the same time trying upsell their services to me for almost an hour. tried to lock 35000$ usd on my credit card "by mistake" so that I chose out of the optional insurance plans with less security deposit requirements.
Colombia
Nissan Versa
May 22, 2022

Cons: Picking up the car was slow
United States of America (USA)
VW Jetta
May 13, 2022

Cons: I paid extra for the vehicle because it was advertised as "in terminal". The rental station is outside the terminal however. There was not even a rep at the desk to guide us to the Avis station, so we spent close to an hour wondering around trying looking for them (with two crying toddlers).
United States of America (USA)
Nissan Versa
March 30, 2022

Cons: Misleading on website, there is no desk agent, have to take a shuttle like all the other rental places. Left me waiting for 45 minutes at curb.
United States of America (USA)
Nissan Versa
March 20, 2022

Cons: They swapped out the car at the last minute - so that I didn't get the car I had reserved (and wanted).
United States of America (USA)
Chevrolet Beat
October 19, 2020

Cons: it took way to long to rent the vehicle. the agent had a hard time pulling up my reservation.
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Cancun Airport (CUN), Cancun, Mexico

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Driver's country of residence is United States of America (USA) and age is 30-65

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Tue:07:00-23:00
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SIXT
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Working hours
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Tue:00:00-23:59
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Budget
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Tue:00:00-23:59
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City Car Rental
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Tue:08:00-20:00
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Europcar
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Tue:00:00-23:59
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MEX RENT A CAR
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Dollar
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Tue:00:01-23:59
Wed:00:01-23:59
Thu:00:01-23:59
Fri:00:01-23:59
Sat:00:01-23:59
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Firefly
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Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
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GreenMotion
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Economy rent a car
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