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Budget at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The airport agent was great. The desk agent was just ok.
Cons: We purchased insurance through you and we were told that the insurance was going to be 5x more that the quoted rate on the website.
Pros: The employees were kind and patient with our situation.
Cons: We were forced to pay more than double what the rental car cost just in insurance because apparently the previously bought insurance through discover cars wasn’t valid and we did not receive a refund for that either. The entire situation was ridiculous and we will absolutely not be renting through discover cars or budget again!!!!! A little heads up would have been nice!!!!
Pros: Efficient customer service Good shuttle service to the airport Offered a free upgrade and extra options.
Cons: Collected the car with 3/4 tank of fuel, and needed to return it with the same amount. Upon return, the fuel gage was literally a hairline under the 3/4 level. Now you'd think it's close enough, but the returning assessor said the balance is 30$USD. After arguing the obvious points, they were not showing much flexibility. It took a little emotion to get the team to see reason, and then they said I could go to the fuel station and fill up 5$, that would be sufficient.
Pros: They were quick and efficient!
Cons: Very bad car condition. I lost my flight because they were slow when I went there to drop off the car (It took me 1hour and 45 minutes). The windscreen wipers were in a horrible condition (I couldn't drive in the rain). The steering wheel was not balanced. The car wasn't balanced. The radio wasn't working all the time. They don't do full to full gas just to make you pay extra when you drop the car for 2 litters gas they made me pay 13USD.
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