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MEX RENT A CAR at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: car was pretty big. Seemed in decent mechanical shape
Cons: Jumping $180 of insurance on us was disgraceful. Although i blame you mainly for this (Discovery car). Slihgtly flat tyres on pick up - refused to pump them up at the centre. Long time picking up with no inside seating out of the heat.
Pros: Quick return
Cons: Stubbornness about changing main driver as my credit card didn’t work. Took too long and required email from discover cars for change so as to use additional drivers credit card.
Pros: Good value
Cons: Was forced to take out additional insurance even though I paid for it via agent already.
Pros: Poor customer service, no easy way of resolving issues
Cons: Bad experience, nothing that I liked about this car rental
Pros: Dropping the car off was great. We had to wait a few minutes for the bus to the terminal but it wasn't long at all.
Cons: It took so long to pick the car up. I was stood in line for at least an hour before speaking to an agent. All the people ahead of me were arguing about insurance up selling and having to pay large deposits on a credit card. My credit card wouldn't go through so we had to use my wife's and add her on as another driver which cost us an extra £60.
Pros: On drop off the representative was very helpful, and said he would investigate my complaint. We have however not heard anything further
Cons: On pick up, we didn't like anything about the service. The representative mislead us about cost and blatantly lied about what we were paying for, even though I showed him our contract agreement with Discovercars. He told us to either take the car at the price he was saying or go away and get a rental somewhere else.
Pros: Decent car, efficient service.
Cons: Being charge for extra “mandatory” third party insurance when we thought the booking included everything.