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City Car Rental at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very good condition of car
Cons: Even though I have full insurance from discover car, they are trying to sell me other insurance and delayed my pick up time and some plan of day.
Cons: It was difficult to find someone at the airport from city car rental; We had to pay for an additional driver as my credit card was not working at city car rental office
Pros: Way to expensive
Cons: Wrong departures hal
Pros: Very polite and helpful. Super helpful as well!
Cons: Nothing, everything was perfect!
Cons: At the pick up I added a full coverage with zero excess that cost me twice the rental price. When I came to drop off the car the agent started to check the car and found a little bit of small stones and sand, for this reason I should pay them 30$. In the contract written that in extreme dirt or sand should pay penalty, but the car was really clear when I returned it. First time this happens to me and I rented a lot of cars worldwide .
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 90 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The following payment methods are accepted: Cash, Discover, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card, American Express Debit card.
It is possible to leave the deposit only with following methods: Discover, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off