Cancun Airport (CUN), Cancun, Mexico
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Firefly at Cancun Airport

Cancun Airport. Cancun - Chetumal Km 22, 77565 Cancún, Q.R.
0052 018 007 095 000
Pick-up instructions
The representative will be waiting at the car rental desk, located in the Terminal
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Volkswagen Vento
January 9, 2023

Pros: The return was easy.

Cons: The car was not ready and they could only offer me a far worse vehicle for the same money. It took nearly 2 hours to get the vehicle and Hertz (which operates Firefly) would not honor the insurance I purchased through Discover Cars. There was also a panel dragging on the ground when we drove away. It was not dangerous, but it made very loud noises.

Canada
Chevrolet Aveo
December 29, 2022

Cons: The services was like a scam, we booked the car online with the price of roughly 500 CAD through discovercars.com, then when we arrived to Cancun, the car rental company charged us 1500 CAD for mandatory insurance and better car. They didn’t give us the option we booked with 500 CAD.

Canada
Nissan Kicks
November 27, 2022

Pros: Don't like them at all.

Cons: Charge me more than double of what I am supposed to pay. I was supposed to pay approximately $470 CAD when picking up. The representative ended up charges me $1100 CAD when pick up. First he said no to seeing the insurance document I printed. And gave me hard time to rent the car and wanted to put $25,000 CAD as security deposit and being very hard sell of their insurance. I was at a point where I said I have that limit but their credit card machine clearly cannot charge that, and told me no car

France
Chevrolet Aveo
January 15, 2022

Pros: We never had the cars!

Cons: We never had the cars!

Ukraine
Nissan March
January 15, 2022

Pros: Friendly stuff, fast pick up and drop off.

Cons: There was a discrepancy between the payment we’re expecting to make to pick up the car - $370.81 (booking number - DC-2694114) and the one we actually did upon returning the car - $535 (according to the paper you can see here - https://www.dropbox.com/s/o2q3epkc1flapra/Firefly_charge_issue.HEIC?dl=0). We would really appreciate if you can clarify the difference.

United Kingdom
VW Tiguan
January 8, 2022

Pros: nothing

Cons: unclear where to find FireFly and how to get there.

Netherlands
VW Polo
January 3, 2022

Pros: easy handing in the car

Cons: they wanted to charge us extra money

United Kingdom
VW Tiguan
October 23, 2021

Pros: Not alot The car was nice and as described but service very poor

Cons: Would not agree to deal we had all the documents printed out but that said we needed to contact Dicover Cars as they could not help me. If I didnt sign the hire documents there and then I was not able to take the car

Belize
Dodge Grand Caravan
August 14, 2021

Pros: Nothing

Cons: Did not respect contract agreement. Charged extra after confirmed booking

United States of America (USA)
Chevrolet Spark
May 12, 2021

Cons: There is no Firefly. It was Hertz and they did not honor most of what we purchased like insurance and extra driver.

Switzerland
Chevrolet Beat
April 16, 2021

Cons: the contract was a lie and a scam

Czech Republic
Chevrolet Beat
April 16, 2021

Pros: Great value. Good car.

Cons: Wrong instruction on how to find a car. It took us additional 2 hours just to find the right place. Also it took quite a long time to arrange everything and prepare the car even though we had everything ready for the agent.

United States of America (USA)
Chevrolet Spark
April 16, 2021

Pros: good price, good drop off,

Cons: long wait, fake insurance, upsale at rental

Colombia
Chevrolet Beat
April 14, 2021

Cons: I was charged double the price i was supposed to pay because of an insurance i had no chance of knowing existed

Mexico
Dodge Grand Caravan
April 13, 2021

Pros: BAD SERVICE

Cons: YOU CHARGE IN ADVANCE

Mexico
VW Polo
April 12, 2021

Pros: nothing

Cons: I need my money back from reservation. Hertz (firefly) didn’t respect our reservatio

United States of America (USA)
Chevrolet Spark
April 9, 2021

Pros: Nothing

Cons: Customer service doesn’t help at all they just wanna sell and they don’t are in the same page with discover cars offer, terrible experience, they don’t recognize and respect the reservation and down payment you did via online just wanna make the sale on the office directly with firefly. I want my money back!

Dominican Republic
Chevrolet Spark
April 9, 2021

Cons: Felt scammed, like a robbery for tourist that reserved online. As the online reservation doesnt mean anything as they will give you a new price in the store that has nothing to do with the online reservation.

Chile
Nissan March
April 9, 2021

Pros: price

Cons: the time that i had spend picking up the car and the insistence of the agent asking for an additional insurance

United States of America (USA)
Chevrolet Beat
April 6, 2021

Pros: NOTHING

Cons: There dishonesty, and lack of fulfilling there reservation contract.

United States of America (USA)
Chevrolet Beat
April 4, 2021

Cons: The price quoted was nowhere near the price I had to pay.

United States of America (USA)
VW Polo
April 4, 2021

Pros: Nothing

Cons: They try to scam you when you arrive in Cancun after waiting in line for an hour

Canada
Dodge Grand Caravan
April 2, 2021

Pros: Easy and efficient return of the vehicle

Cons: They refused to rent at the quoted price and badgered and outright lied to me twice. This was in Mexico which may be different.

Denmark
Chevrolet Beat
April 2, 2021

Cons: It was difficult to find representative, they were not at the desk at the terminal, instead, there was one guy standing around parking area with nearly invisible sign. Of course they were trying to push me to go for more expressive insurance and I had to argue about the price that I’m to pay. The car was old, the central lock system didn’t work so I had to lock each door manually. There was no water in washers. And the floor/bottom of the trunk definitely wasn’t the original board.

United States of America (USA)
Chevrolet Spark
April 1, 2021

Pros: There is no Firefly it was a monopoly rental owned by Hertz

Cons: It's a scam

United States of America (USA)
Chevrolet Beat
March 30, 2021

Cons: the final price I had to pay was much different from what the booking website advertised.

Serbia
Chevrolet Spark
March 25, 2021

Pros: drop off was verygood organised, by techician and at the desk

Cons: Pick up lasted 2 hours, stuff not trained, securyty deposit was 3 times more than Discovercars infromed.

Argentina
Nissan March
March 9, 2021

Pros: Managers here help full after having a horrible agent assigned

Cons: They had me waiting for 2 houres with a 2 year old till the got a car. I had to renew the credit card monthly going to a hertz spot and find out about this with a 2 day overdue contract. NO ONE told me before

Netherlands
Nissan March
February 20, 2021

Pros: Nothing

Cons: Pick up process of car is very slow, it took over 3 hours waiting outside in the tropic heat. After they tried to sell extra insurance and give you the worst oldest car they have without steering power. After I protested I got a better car, but with damage already at tge moment of collection.

Canada
Chevrolet Aveo
February 3, 2021

Pros: Nothing

Cons: I didn’t like getting scammed by agent into spender more money on insurance, over what I had purchased on line when car was rented.

United Kingdom
Chevrolet Aveo
January 12, 2021

Cons: didn't have a car, rarely speak english

Mexico
Chevrolet Aveo
January 6, 2021

Pros: muy bien

Cons: bien

Mexico
Chevrolet Aveo
January 5, 2021

Pros: good price and excellent service (actually firefly has been bought by HERTZ)

Cons: cannot find the rental location because not any more as under Firefly name

United States of America (USA)
Chevrolet Aveo
December 29, 2020

Cons: I refused the rental insurance, having bought the online version from your website. They charged me after the fact so I got charged twice for rental insurance. Theirs was over $200!!

Poland
Chevrolet Spark
December 27, 2020

Cons: Skasowano mnie kupę kasy za zgubioną felgę, która odpadła samoczynnie podczas jazdy. Niestety wypożyczalnia jako sama w sobie nie istnieje.

Switzerland
Nissan March
December 24, 2020

Pros: Efficient drop off and shuttle back to check-in

Cons: The delivery and drop off is done by Hertz! I had to queue 1.5h to get my car, I paid one extra day for 2-3h but was useless because of the delay to pick-up the car! The car was not in a perfect mecanical condition! Was ok anyway for the rental price

United States of America (USA)
Nissan March
December 22, 2020

Pros: Car was clean, easy drop off.

Cons: The staff at the rental place was impossible to deal with, always wanted to make more money one way or another. Makes me not want to rent ever again when travelling to Cancun.

United States of America (USA)
Dodge Grand Caravan
December 2, 2020

Pros: Firefly is actually Dollar right now.

Cons: There was a two hour wait to pick up the car. It was extremely difficult to find the drop off. We ended up finding it at Hertz.

United States of America (USA)
Chevrolet Aveo
December 2, 2020

Pros: It is corrupt group that are scam artists that increase your bill, make sure you check your bill very thoroughly or you will find surprise charges

Cons: It is corrupt group that are scam artists that increase your bill, make sure you check your bill very thoroughly or you will find surprise charges

United States of America (USA)
Nissan March
November 30, 2020

Pros: NOTHING... .absolutely horrible all around. They aren't even Firefly, they are Hertz masquerading as another company.

Cons: The Cancun firefly location is scamming people. I just came back from Mexico and the car rental was a harrowing way to start my vacation. I rented through “discovercars.com” and prepaid for the vehicle and full insurance coverage. Upon picking up the car, I was told that I did not have full coverage unless I purchased it through Hertz directly and that they would make me sign paper saying I do not have full coverage and they knew nothing about what I bought through DiscoverCars.

Brazil
Nissan March
November 25, 2020

Pros: it is all herz - there is no firefly

Cons: they all lie.

United States of America (USA)
Chevrolet Aveo
November 25, 2020

Pros: I liked that it was all prepaid with the insurance included.

Cons: That I wasn't told before hand that all the brands were merged together for covid and I had to go to hertz along with hundreds of other people and wait 3 hours to get my car and then still be told I had to buy more insurance even though it clearly stated that I was covered by Firefly and I bought my own additional rental insurance with my travel insurance. Them before I left with my car I had to listen to a presentation about tours to buy even though I asked not to.

United States of America (USA)
VW Jetta
November 9, 2020

Pros: Difficult to find in the airport. No clue what cars were available at check in.

Cons: Difficult to find in the airport. No clue what cars were available at check in.

Most Popular Car Rental Deals

Cancun Airport Car Rental
Standard
Volkswagen Vento or similar
Volkswagen Vento
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Firefly
$45.82 / per day
Cancun Airport Car Rental
Intermediate
Chevrolet Aveo or similar
Chevrolet Aveo
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Firefly
$45.82 / per day
Cancun Airport Car Rental
Intermediate
Renault Kwid or similar
Renault Kwid
  • 5
  • 2
  • 5
  • A/C
  • Man.
Firefly
$45.82 / per day
Cancun Airport Car Rental
Full-size
Chevrolet Cavalier or similar
Chevrolet Cavalier
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Firefly
$46.43 / per day
Cancun Airport Car Rental
Standard SUV
Nissan Kicks or similar
Nissan Kicks
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Firefly
$48.25 / per day
Cancun Airport Car Rental
Premium
Volkswagen Jetta or similar
Volkswagen Jetta
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Firefly
$48.25 / per day
Cancun Airport Car Rental
Intermediate SUV
Renault Stepway or similar
Renault Stepway
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Firefly
$48.25 / per day
Cancun Airport Car Rental
Full-size SUV
Dodge Journey or similar
Dodge Journey
  • 7
  • 1
  • 5
  • A/C
  • Auto.
Firefly
$102.84 / per day
The above prices are only approximate and were last updated at 22:19 on 2023-05-29. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 4200.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Vehicle registration fee, Free modifications, State Tax.
Driver requirements
Minimum rental age is 18 years.
A young driver fee of 9.01 EUR per day applies to drivers under the age of 25, with a maximum of 45.05 EUR per rental.

Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 71.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In order to pick up the car, the following documents are required: passport, valid driver license, booking voucher, return flight ticket.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Crossing country borders is allowed to the following country: USA.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.

Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Young driver fee.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 30 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  00:00 - 23:59
Tue:  00:00 - 23:59
Wed:  00:00 - 23:59
Thu:  00:00 - 23:59
Fri:  00:00 - 23:59
Sat:  00:00 - 23:59
Sun:  00:00 - 23:59

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Tue:08:00-19:00
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