Cancun Airport (CUN), Cancun, Mexico
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Firefly at Cancun Airport

CARRETERA CANCUN-CHETUMAL KM 22
018007095010
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

France
Chevrolet Aveo
January 15, 2022

Pros: We never had the cars!

Cons: We never had the cars!

Ukraine
Nissan March
January 15, 2022

Pros:     Friendly stuff, fast pick up and drop off.

Cons: There was a discrepancy between the payment we’re expecting to make to pick up the car - $370.81 (booking number - DC-2694114) and the one we actually did upon returning the car - $535 (according to the paper you can see here - https://www.dropbox.com/s/o2q3epkc1flapra/Firefly_charge_issue.HEIC?dl=0). We would really appreciate if you can clarify the difference.

United Kingdom
VW Tiguan
January 8, 2022

Pros: nothing

Cons: unclear where to find FireFly and how to get there.

Netherlands
VW Polo
January 3, 2022

Pros: easy handing in the car

Cons: they wanted to charge us extra money

United Kingdom
VW Tiguan
October 23, 2021

Pros: Not alot The car was nice and as described but service very poor

Cons: Would not agree to deal we had all the documents printed out but that said we needed to contact Dicover Cars as they could not help me. If I didnt sign the hire documents there and then I was not able to take the car

Belize
Dodge Grand Caravan
August 14, 2021

Pros: Nothing

Cons: Did not respect contract agreement. Charged extra after confirmed booking

United States of America (USA)
Chevrolet Spark
May 12, 2021

Cons: There is no Firefly. It was Hertz and they did not honor most of what we purchased like insurance and extra driver.

Switzerland
Chevrolet Beat
April 16, 2021

Cons: the contract was a lie and a scam

Czech Republic
Chevrolet Beat
April 16, 2021

Pros: Great value. Good car.

Cons: Wrong instruction on how to find a car. It took us additional 2 hours just to find the right place. Also it took quite a long time to arrange everything and prepare the car even though we had everything ready for the agent.

United States of America (USA)
Chevrolet Spark
April 16, 2021

Pros: good price, good drop off,

Cons: long wait, fake insurance, upsale at rental

Colombia
Chevrolet Beat
April 14, 2021

Cons: I was charged double the price i was supposed to pay because of an insurance i had no chance of knowing existed

Mexico
Dodge Grand Caravan
April 13, 2021

Pros: BAD SERVICE

Cons: YOU CHARGE IN ADVANCE

Mexico
VW Polo
April 12, 2021

Pros: nothing

Cons: I need my money back from reservation. Hertz (firefly) didn’t respect our reservatio

United States of America (USA)
Chevrolet Spark
April 9, 2021

Pros: Nothing

Cons: Customer service doesn’t help at all they just wanna sell and they don’t are in the same page with discover cars offer, terrible experience, they don’t recognize and respect the reservation and down payment you did via online just wanna make the sale on the office directly with firefly. I want my money back!

Dominican Republic
Chevrolet Spark
April 9, 2021

Cons: Felt scammed, like a robbery for tourist that reserved online. As the online reservation doesnt mean anything as they will give you a new price in the store that has nothing to do with the online reservation.

Chile
Nissan March
April 9, 2021

Pros: price

Cons: the time that i had spend picking up the car and the insistence of the agent asking for an additional insurance

United States of America (USA)
Chevrolet Beat
April 6, 2021

Pros: NOTHING

Cons: There dishonesty, and lack of fulfilling there reservation contract.

United States of America (USA)
Chevrolet Beat
April 4, 2021

Cons: The price quoted was nowhere near the price I had to pay.

United States of America (USA)
VW Polo
April 4, 2021

Pros: Nothing

Cons: They try to scam you when you arrive in Cancun after waiting in line for an hour

Canada
Dodge Grand Caravan
April 2, 2021

Pros: Easy and efficient return of the vehicle

Cons: They refused to rent at the quoted price and badgered and outright lied to me twice. This was in Mexico which may be different.

Denmark
Chevrolet Beat
April 2, 2021

Cons: It was difficult to find representative, they were not at the desk at the terminal, instead, there was one guy standing around parking area with nearly invisible sign. Of course they were trying to push me to go for more expressive insurance and I had to argue about the price that I’m to pay. The car was old, the central lock system didn’t work so I had to lock each door manually. There was no water in washers. And the floor/bottom of the trunk definitely wasn’t the original board.

United States of America (USA)
Chevrolet Spark
April 1, 2021

Pros: There is no Firefly it was a monopoly rental owned by Hertz

Cons: It's a scam

United States of America (USA)
Chevrolet Beat
March 30, 2021

Cons: the final price I had to pay was much different from what the booking website advertised.

Serbia
Chevrolet Spark
March 25, 2021

Pros: drop off was verygood organised, by techician and at the desk

Cons: Pick up lasted 2 hours, stuff not trained, securyty deposit was 3 times more than Discovercars infromed.

Argentina
Nissan March
March 9, 2021

Pros: Managers here help full after having a horrible agent assigned

Cons: They had me waiting for 2 houres with a 2 year old till the got a car. I had to renew the credit card monthly going to a hertz spot and find out about this with a 2 day overdue contract. NO ONE told me before

Netherlands
Nissan March
February 20, 2021

Pros: Nothing

Cons: Pick up process of car is very slow, it took over 3 hours waiting outside in the tropic heat. After they tried to sell extra insurance and give you the worst oldest car they have without steering power. After I protested I got a better car, but with damage already at tge moment of collection.

Canada
Chevrolet Aveo
February 3, 2021

Pros: Nothing

Cons: I didn’t like getting scammed by agent into spender more money on insurance, over what I had purchased on line when car was rented.

United Kingdom
Chevrolet Aveo
January 12, 2021

Cons: didn't have a car, rarely speak english

Mexico
Chevrolet Aveo
January 6, 2021

Pros: muy bien

Cons: bien

Mexico
Chevrolet Aveo
January 5, 2021

Pros: good price and excellent service (actually firefly has been bought by HERTZ)

Cons: cannot find the rental location because not any more as under Firefly name

United States of America (USA)
Chevrolet Aveo
December 29, 2020

Cons: I refused the rental insurance, having bought the online version from your website. They charged me after the fact so I got charged twice for rental insurance. Theirs was over $200!!

Poland
Chevrolet Spark
December 27, 2020

Cons: Skasowano mnie kupę kasy za zgubioną felgę, która odpadła samoczynnie podczas jazdy. Niestety wypożyczalnia jako sama w sobie nie istnieje.

Switzerland
Nissan March
December 24, 2020

Pros: Efficient drop off and shuttle back to check-in

Cons: The delivery and drop off is done by Hertz! I had to queue 1.5h to get my car, I paid one extra day for 2-3h but was useless because of the delay to pick-up the car! The car was not in a perfect mecanical condition! Was ok anyway for the rental price

United States of America (USA)
Nissan March
December 22, 2020

Pros: Car was clean, easy drop off.

Cons: The staff at the rental place was impossible to deal with, always wanted to make more money one way or another. Makes me not want to rent ever again when travelling to Cancun.

United States of America (USA)
Dodge Grand Caravan
December 2, 2020

Pros: Firefly is actually Dollar right now.

Cons: There was a two hour wait to pick up the car. It was extremely difficult to find the drop off. We ended up finding it at Hertz.

United States of America (USA)
Chevrolet Aveo
December 2, 2020

Pros: It is corrupt group that are scam artists that increase your bill, make sure you check your bill very thoroughly or you will find surprise charges

Cons: It is corrupt group that are scam artists that increase your bill, make sure you check your bill very thoroughly or you will find surprise charges

United States of America (USA)
Nissan March
November 30, 2020

Pros: NOTHING... .absolutely horrible all around. They aren't even Firefly, they are Hertz masquerading as another company.

Cons: The Cancun firefly location is scamming people. I just came back from Mexico and the car rental was a harrowing way to start my vacation. I rented through “discovercars.com” and prepaid for the vehicle and full insurance coverage. Upon picking up the car, I was told that I did not have full coverage unless I purchased it through Hertz directly and that they would make me sign paper saying I do not have full coverage and they knew nothing about what I bought through DiscoverCars.

Brazil
Nissan March
November 25, 2020

Pros: it is all herz - there is no firefly

Cons: they all lie.

United States of America (USA)
Chevrolet Aveo
November 25, 2020

Pros: I liked that it was all prepaid with the insurance included.

Cons: That I wasn't told before hand that all the brands were merged together for covid and I had to go to hertz along with hundreds of other people and wait 3 hours to get my car and then still be told I had to buy more insurance even though it clearly stated that I was covered by Firefly and I bought my own additional rental insurance with my travel insurance. Them before I left with my car I had to listen to a presentation about tours to buy even though I asked not to.

United States of America (USA)
VW Jetta
November 9, 2020

Pros: Difficult to find in the airport. No clue what cars were available at check in.

Cons: Difficult to find in the airport. No clue what cars were available at check in.

Most Popular Car Rental Deals

Cancun Airport Car Rental
Intermediate
Chevrolet Aveo or similar
Chevrolet Aveo
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Firefly
$37.98 / per day
Cancun Airport Car Rental
Intermediate
Chevrolet Aveo or similar
Chevrolet Aveo
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Firefly
$37.98 / per day
Cancun Airport Car Rental
Intermediate
Chevrolet Aveo or similar
Chevrolet Aveo
  • 5
  • 2
  • 4
  • A/C
  • Man.
Firefly
$37.98 / per day
Cancun Airport Car Rental
Intermediate
Chevrolet Aveo or similar
Chevrolet Aveo
  • 5
  • 2
  • 4
  • A/C
  • Man.
Firefly
$37.98 / per day
Cancun Airport Car Rental
Standard
VW Vento or similar
VW Vento
  • 5
  • 3
  • 4
  • A/C
  • Auto.
Firefly
$38.48 / per day
Cancun Airport Car Rental
Standard
VW Vento or similar
VW Vento
  • 5
  • 3
  • 4
  • A/C
  • Auto.
Firefly
$38.48 / per day
Cancun Airport Car Rental
Full-size
VW Jetta or similar
VW Jetta
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Firefly
$38.99 / per day
Cancun Airport Car Rental
Full-size
VW Jetta or similar
VW Jetta
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Firefly
$38.99 / per day
Cancun Airport Car Rental
Premium
VW Passat or similar
VW Passat
  • 5
  • 3
  • 4
  • A/C
  • Auto.
Firefly
$39.98 / per day
Cancun Airport Car Rental
Premium
VW Passat or similar
VW Passat
  • 5
  • 3
  • 4
  • A/C
  • Auto.
Firefly
$39.98 / per day
Cancun Airport Car Rental
Standard
Jeep Patriot or similar
Jeep Patriot
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Firefly
$39.98 / per day
Cancun Airport Car Rental
Standard
Jeep Patriot or similar
Jeep Patriot
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Firefly
$39.98 / per day
Cancun Airport Car Rental
Full-size
VW Tiguan 5+2 or similar
VW Tiguan 5+2
  • 7
  • 1
  • 5
  • A/C
  • Auto.
Firefly
$75.02 / per day
Cancun Airport Car Rental
Full-size
VW Tiguan 5+2 or similar
VW Tiguan 5+2
  • 7
  • 1
  • 5
  • A/C
  • Auto.
Firefly
$75.02 / per day
Cancun Airport Car Rental
Minivan
Dodge Grand Caravan or similar
Dodge Grand Caravan
  • 7
  • 2
  • 5
  • A/C
  • Auto.
Firefly
$75.02 / per day
Cancun Airport Car Rental
Minivan
Dodge Grand Caravan or similar
Dodge Grand Caravan
  • 7
  • 2
  • 5
  • A/C
  • Auto.
Firefly
$75.02 / per day
Cancun Airport Car Rental
Intermediate
Chevrolet Aveo or similar
Chevrolet Aveo
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Firefly
$85.15 / per day
Cancun Airport Car Rental
Intermediate
Chevrolet Aveo or similar
Chevrolet Aveo
  • 5
  • 2
  • 4
  • A/C
  • Man.
Firefly
$85.15 / per day
Cancun Airport Car Rental
Standard
VW Vento or similar
VW Vento
  • 5
  • 3
  • 4
  • A/C
  • Auto.
Firefly
$86.15 / per day
Cancun Airport Car Rental
Full-size
VW Jetta or similar
VW Jetta
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Firefly
$87.15 / per day
Cancun Airport Car Rental
Premium
VW Passat or similar
VW Passat
  • 5
  • 3
  • 4
  • A/C
  • Auto.
Firefly
$89.16 / per day
Cancun Airport Car Rental
Standard
Jeep Patriot or similar
Jeep Patriot
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Firefly
$89.16 / per day
Cancun Airport Car Rental
Full-size
VW Tiguan 5+2 or similar
VW Tiguan 5+2
  • 7
  • 1
  • 5
  • A/C
  • Auto.
Firefly
$159.27 / per day
Cancun Airport Car Rental
Minivan
Dodge Grand Caravan or similar
Dodge Grand Caravan
  • 7
  • 2
  • 5
  • A/C
  • Auto.
Firefly
$159.27 / per day

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Avis
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+529988860221
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Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
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Enterprise
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Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
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Working hours
Mon:00:01-23:59
Tue:00:01-23:59
Wed:00:01-23:59
Thu:00:01-23:59
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Rhodium
Rhodium
Excellent 8 / 1 reviews
+523331224758
Zona de Arrendadoras EN
Working hours
Mon:06:00-23:30
Tue:06:00-23:30
Wed:06:00-23:30
Thu:06:00-23:30
Fri:06:00-23:30
Sat:06:00-23:30
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Budget
Very good 7.8 / 11 reviews
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Carratera Cancun Chetumal Km22
$62 - $83
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
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Goldcar
Goldcar
Very good 7.7
+523331224758
Zona de Arrendadoras EN
Working hours
Mon:06:00-23:30
Tue:06:00-23:30
Wed:06:00-23:30
Thu:06:00-23:30
Fri:06:00-23:30
Sat:06:00-23:30
Sun:06:00-23:30
America Car Rental
Very good 7.7
+529982536112 / +529982772624 / +529984041947
Calle Acceso A Las Bodegas, Sm 301 Mz. 30 Lote 30, Bodega F1, 77560 Cancun
$33 - $74
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
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Carr. Federal 307, Cancun-Tulum, Num 138, Centralia Bussines Center,Local 103.
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Working hours
Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
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Adocar Rental
Good 6.8
+529988862465
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Working hours
Mon:08:00-23:00
Tue:08:00-23:00
Wed:08:00-23:00
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GreenMotion
Good 6.2 / 37 reviews
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Carretera Chetumal – Cancun Mza 03 Lote 03 local 205 Plaza Centralia Cancun Qroo.
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
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Hertz
Good 6.2 / 68 reviews
529999118040
Intl Airport Of Cancun
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
MEX RENT A CAR
Good 6 / 641 reviews
+523341708243 / +523346242114
Blvd.luis Donaldo Colosio Lt 8, 77560 Cancún, Q.R.
$31 - $102
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
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