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Firefly at Cancun Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The return was easy.
Cons: The car was not ready and they could only offer me a far worse vehicle for the same money. It took nearly 2 hours to get the vehicle and Hertz (which operates Firefly) would not honor the insurance I purchased through Discover Cars. There was also a panel dragging on the ground when we drove away. It was not dangerous, but it made very loud noises.
Cons: The services was like a scam, we booked the car online with the price of roughly 500 CAD through discovercars.com, then when we arrived to Cancun, the car rental company charged us 1500 CAD for mandatory insurance and better car. They didn’t give us the option we booked with 500 CAD.
Pros: Don't like them at all.
Cons: Charge me more than double of what I am supposed to pay. I was supposed to pay approximately $470 CAD when picking up. The representative ended up charges me $1100 CAD when pick up. First he said no to seeing the insurance document I printed. And gave me hard time to rent the car and wanted to put $25,000 CAD as security deposit and being very hard sell of their insurance. I was at a point where I said I have that limit but their credit card machine clearly cannot charge that, and told me no car
Pros: We never had the cars!
Cons: We never had the cars!
Pros: Friendly stuff, fast pick up and drop off.
Cons: There was a discrepancy between the payment we’re expecting to make to pick up the car - $370.81 (booking number - DC-2694114) and the one we actually did upon returning the car - $535 (according to the paper you can see here - https://www.dropbox.com/s/o2q3epkc1flapra/Firefly_charge_issue.HEIC?dl=0). We would really appreciate if you can clarify the difference.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 9.01 EUR per day applies to drivers under the age of 25, with a maximum of 45.05 EUR per rental.
Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 71.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: passport, valid driver license, booking voucher, return flight ticket.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following country: USA.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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