Felirent at Cagliari Airport

Cons: No designated area for Felirent cars in the parking area. Ended up getting a Fiat 500X instead of an Opel Corsa, because the tyres were dangerous. Couldn’t get out of the carpark becasue it had taken so long to collect our car, including 2 returns to the desk, that the exit ticket had expired, so now we had to return to the desk another time. Felirent had no staff member in the parking lot to guide us either at collection or when we were dropping the car back. Bad….

Pros: We were able to,collect car slightly earlier than planned

Cons: Charging us to clean car at end of rental. This was not highlighted to us when we collected car. This should be made clearer to customer.

Pros: The men behind the desk was very friendly!

Pros: everything was ok!

Cons: we couldn't find it easy

Cons: it was hard to find the desk and the car in the parking lot at Cagliari airport

Cons: They did not explain anything about the car instructions and the fuel system was not the same as my booking and the contract was in Italian language, not in English.

Cons: Long time to pick up the car

Cons: I was not given any form of documentation stating that i have returned the car in a good condition only verbal confirmation from the felirent employees and i asked for some kind of returnal proof but they kept insisting there isn't any form of documentation when returning the car.

Pros: Nothing

Cons: The car was not delivered and I will try getting a refund.

Pros: Very good and fast. Bad that you have to pay extra if your flight is delayed and they have to stay open.

Cons: Extra fee 97€ for them to stay open after 10pm.

Cons: They have rent me absolutely dangerous car.

Pros: Once at their premises, the process was more prompt. The hire car was very nice. Easy to drive.

Cons: Too long waiting at the airport to be picked up.

Pros: Friendly, transparent and clear in answering any questions, even by a quick text from WhatsApp

Cons: We had to wait a little while to be picked up from the airport to be taken to office where you collect the car and fill in the paperwork.

Cons: I always rent cars everywhere I go.. maybe 4 or 5 times a year, in different car rental and never had problems with my credit card. This was the first time that they didn’t accept my credit card and I had to do the full insurance with them to be able to collect the car. It was just an excuse to pay additional 200 euros. Never again I will rent a car with Felirent. The car was dirty and without gas, and when I returned the car they tried to to find damage in the car to keep my deposit fee.

Pros: Nothing

Cons: Renting out the car took two hours. The staff did not give any explanation why the procedure takes so long, to our inquiries they gave short answers that there were no problems with the reservation but that the car was not there. After two hours, we got a car that was parked in front the whole time. Considering that it does not accept debit cards, we had an additional cost of 90 euros for renting a car for three days. The car we got had a 1/8 full tank, which is unheard. Car was not fully cleane

Pros: The car was mechanically in a good condition.

Cons: The car was in a very poor cosmetic condition. There were many scratches, dents and some splashes of paint. It was also very dirty which made it difficult to take accurate photographs of all the problem areas. A lot of the issues were not marked on the rental agreement. On drop off the agent tried to charge me 20 euros cleaning fee even though the car was in a similar condition to when we picked it up.

Pros: They were responsive when we picked up the car

Cons: We had an early morning drop,off, so had to leave the car at the airport to be collected by the agents. They then reported damage to the roof that we absolutely did not cause and managed to charge us exactly the amount for the damage deposit.

Pros: Great value for money. Easy service even if picking up car outside airport area.

Cons: I booked with 'full-to-full' fuel policy, but they did not have time to refuel the car and I had to settle for a 'same-to-same' - no apologies or discouts given.

Pros: Ottimo servizio cordiali precisi…consiglio assolutamente

Pros: Fast and efficient

Cons: No problem

Pros: Fast, kind, efficient

Pros: Fast and efficient as always

Pros: Gentili e rapidi come Sempre

Cons: There was an engin warning ligt at the dashboard

Pros: Gentilezza del personale e chiarezza nell’esposizione.

Cons: Pulizia auto, mancanza di acqua per tergicristalli. Ma considerando il prezzo davvero conveniente, tutto sommato accettabile.

Pros: Gentili e rapidi

Pros: Quick and easy

Cons: Everything was great

Pros: Great service, u call them and they pick you up fast

Pros: Very nice and fast

Pros: Very professional fast and efficient

Pros: Very good car & accomodating staff

Pros: Before you pick up people, check payment situation if yuo do not work with debit card!!!!

Pros: Easy to deal with and professional

Cons: I was not given the car I ordered. Yet some smug kid behind the counter told me it was the car I ordered. The car was fine, it was just too big for the small roads and parking places of Sardinia; which is why, of course, I ordered a smaller car. The transfer guy drove like a maniac.

Pros: Easy, you call them and they pick u up in 5 minutes

Pros: great car condition, good customer service

Cons: The location of the rental car is far from the airport and difficult to access

Pros: Price

Cons: Wrong car offered, booked a small and they tried to give me an old estate. Only small car available had not been cleaned. Staff generally unfriendly and more bothered about talking about us in Italian and playing on their phones than being friendly.

Pros: Apesar da Rent-a-car não se localizar mesmo no aeroporto (informação que nos foi dada quando reservámos), o transfer de e para a rent-a-car foi rápido, bem como a recolha e a entrega do veículo. Foi-nos feito um upgrade do carro. O veículo disponibilizado era praticamente novo. Tínhamos feito seguro com a DiscoverCars e nem sequer insistiram para fazermos seguro com eles como é habitual nestas situações.

Pros: Very helpful and kind

Cons: Nothing not to like

Pros: Prompt and efficient. Car was sound and reliable as well as economical.

Cons: Wasn't the car offered at time of booking. Slightly brusque but still friendly.

Pros: Cost of the rental and we received better car.

Cons: We were waiting approx. 1h for the car. After 1 week I still did not receive deposit back.

Pros: The quick answer to my phone/whatsapp messaging

Cons: the location of the rental

Cons: I did not get the car

Pros: They gave us a free upgrade to a bigger and new car.

Cons: - After our arrival at Cagliari it took them a hour to pick us up. We had to call them multiple times which was very irratating. - When they finally arrived for pick-up, it was not a van but a small vehicile. We had to squeeze in there with all 4 of us + 4 pieces of lugagge which was a true hustle and very irratating. - They scammed us with damage that was done to our vehicle by someone else.

Pros: Employees were great.

Cons: Upon return one of the employees tried to say we caused damage to the car, our personal video showed it was pre-existing.

Pros: Flexibility, adaptation.

Pros: Time spent picking up the car

Cons: The deposit of € 500 was charged on my creditcard even though there was no damage. I hope they will soon refund the amount € 500. They say it will be done in seven working days

Pros: New Car

Cons: If you dont carry a credit card they force you to buy their overpriced insurance, which you can find for literally 1/10th the price online. They tried to give us a car that hadn't been cleaned. They didnt believe that we filled up the tank before dropping the car off, they made us go back to the petrol station, only to find out there that it was indeed full.

Pros: Cleanliness of the car, the fact that the car was almost brand new and the company picked us up at the airport in a reasonable time.

Cons: The situation mentioned above. It was mentioned on the website, but I simply overlooked that and it made me angry. Also, the lady in the reception was not the most friendly one. The car consumption was also pretty high for its size and performance.

Pros: employee access

Cons: The car pick-up location did not agree with the order (Cagliari airport) - shuttle bus up to tel. request, no automatilly

Pros: Very easy to communicate and get the service we wanted.

Cons: The instructions for arranging pick up from the airport could be clearer.

Cons: Different price from the starting one.

Pros: Friendly team, easy pickup at the airport. Very grateful for easy communication in English when I phoned the office on my arrival.

Cons: No issues at all.

Pros: They were responsive and the car provided was in good condition and very clean etc.

Cons: Nothing particularly. We had a s bit of difficulty contacting the local office and with their instructions. Written instructions on WhatsApp would be preferable.

Pros: Cordialità e competenza

Cons: =

Pros: Vriendelijke medewerkers

Cons: Het was niet helemaal duidelijk dat we opgehaald werden bij het vliegveld en dat we dan ergens anders de auto moesten halen

Pros: Just the car condition

Cons: They have charged me for a scratch on plastic rim covers for 171 euros. The pick up and drop off was lame.

Pros: Everybody were nice and helpful Car was brand new

Pros: Very efficient and no queuing when collecting the car.

Pros: Es hat alles reibungslos und unkompliziert geklappt!

Pros: The agents were very friendly and careful to meet all the customer needs. They offer a free and fast pick-up and drop off at the Airport by simply calling the agent. I can only raccomand everyone to try then!

Pros: Good contact, a car they provided was brand new one.

Cons: Baby chair quality was poor. The company doesn’t have their office on the airport, which I wasn’t aware of.

Pros: Efficient, prompt, helpful.

Cons: Depot nothing special, but did not spoil overall experience.

Cons: They wanted to charge us about 200 euro more and couldn’t tell us why difference is so big. There was no information about extra fee when I pay with debit card (25 euro/day) and didn’t tell us that additional driver under 25 age is extra 20euro/day too.

Pros: Very good service

Pros: The car what i got was basicaly brand new and had lots of features like applecarplay and big touch screen for map

Cons: The office is literaly a desk in a BMW salon 5 minutes drive away from the airport. Online i picked “Mini elite” Fiat 500 or similar. I wrote a comment a month ahed that please try to provide a red Fiat 500 if possible. I did not get any reply to that only when i picked up the car they said they do not have Fiat 500 at all. Not a big deal but if i know It in advance i might go for an other rent a car.

Pros: The car was in excellent condition and just what we requested

Cons: Could not find drop off location as it had moved without telling us. Other than that the drop off process went smoothly. No issues.

Pros: The guys at felirent did there job

Cons: Good

Pros: They are a scam company

Cons: They are a scam .they will not give you the deposit back .avoid this company with all the cost

Pros: We were collected from the airport in an area that made it easy.

Cons: No contact in regards to change of office. We arrived to find that we couldn't drive into the drop off spot. Having our phone number & email, we were easily contactable. Instead, another employee who we had not met was sent to drop us off. He obviously wasn't given the registration of the car or he would have approached us. Instead, he sat opposite us. Ivo eventually approached him to discover he was sent to take us to the airport. Poor organisation at a time when time was of the essence.

Pros: Value for money and efficiency of staff

Cons: Not realising it wasn’t located in airport and we were unsure how to get to the location. Once phone call was made it was sorted but we were a little unsure as to where we would be picked up. Maybe let customer know where to go to be collected to be bought to premises

Pros: Absolutely amazing rental company, everything was perfect frim start to finish

Pros: Good service from and to airport

Cons: The car was brand new, drove perfectly. There was only a ticking sound (strange because the car was new), not sure if that was normal or not

Pros: I called the number in the info and they picked me up at the arrival, we arrived at the desk and the car was ready for me, a clean and brand new with only 10km The guys at the desk were really helpful and efficient

Cons: Still haven't received my deposit back

Cons: When we come there was an extra charge that wasn’t in the contract, we recived a dirty car that was not the one we booked and than after one and a half month of waiting on our deposit money which was 300€ they still didn’t return it. Definitely do not recomend!

Pros: Polite

Cons: Waited to return car

Pros: Good car and good value

Pros: A few minutes after landing, we called the car agency who sent an agent to pick us. After a short drive we received fast and great service from the nice agent. We received a clean and new car. Although we ordered a manual car they offered us an automatic car with no extra charge.

Cons: Our flight time was early, before the opening hours of the agency therefore, they allowed us to leave the car in the parking lot of the departing flights. It helped us a lot and we are grateful for this service. We have never received such service from other car rental companys. Many thanks.

Pros: I never received the car, agent at the airport was not able to provide car, she apologized but she was not able to find the car from previous customers which I would receive we help to search but car was not there…after 60min we give up

Pros: The car was good and new

Cons: They didn't give me the car I rented, they charged me 100eur more than expected, due to the payment method.

Cons: communication with rental agent

Cons: Arrived at the airport and called the agency over ten time. Nobody picked up phone. Paid 20€ for a taxi driver to leave me there. I was told my car wasn’t ready, that they didn’t have my car, that I could go back to the airport and try to rent from another company. After much talk, they said they’d have a car for me at 4pm (my booking was for midday). Upon return, I har a flat tire. Now I’m being charge extra in my credit card and haven’t got the money I spent in the taxi and at the airport back

Pros: I didn’t like anything

Cons: It was really really bad, will never use again!!!

Pros: Anything

Cons: Has no respect for the customer

Pros: They staff was quite nice

Cons: It took 20 minutes to pick us up at airport.. once we arrived to rental center it literally took us almost an hour to get the vehicle.. Were obviously understaffed..

Pros: Very proffesional service. Would recommend it to anyone.

Pros: Great service from the staff at Felirent