Viaggiare at Cagliari Airport

Pros: none

Cons: poor customer service, not helpful to solve the problem

Pros: Bella autovettura, cortesia dello staff, blocco del deposito non esagerato.

Cons: Difficoltà ad effettuare il check in online e ritiro della vettura troppo lungo dovuto al fatto che al banco check ci fosse solo una persona ( tra l'altro bravissima e disponibile) per ritiro e riconsegna e quindi costretta ad allontanarsi per il controllo delle auto in rientro. (attesa circa 45 minuti per ritirare l'auto da me prenotata).

Pros: New car

Cons: They start only at 08h30

Pros: It was quite enough all

Cons: different price between to have a credit card or a debit card , it is not right

Pros: We had an excellent and easy experience with this company. I’ve seen some other reviews and I understand different people have different experiences but ours was excellent with this company. Great service and great price.

Cons: Closing time at 11pm, before the arrival of the flight

Cons: You never disclosed that you need an international license to rent the car

Cons: We had to pay na extra amount on arrival to have a car. We had to pay na extra amount on arrival to have a car. We have complained both to your customer service ans reviews service with no success.

Pros: Very helpful and spoke English

Cons: Helped me with everything and explained thank you

Cons: Car in overall was not good condition, it’s the only one “old” in stock and many damages. They also said to me the insurance that I have (full insurance) maybe was not good if I have any problems during my booking.

Cons: Namesto 250€ kavcije so želeli 700€ brez razloga!

Pros: Completely new car

Cons: I am not sure, but probably I got smaller car than I booked

Pros: nice service

Cons: a bit difficult to find it, no signs at the airport but helpful lady in info tourist centre in the terminal who explained the way

Pros: Nothing!

Cons: They are not good!!! They have cheated us!! No damage on the car and they took the deposit!! Never again with them!! Just look after them. Do not rent from them. I have photos , video and paper that there is no damage but no matter the 250 euro was taken from my bank account. They said this is the amount to repair.. exactly the same amount like the deposit... And they said the damage is underneath the car!!!!! How do you check that?????

Cons: The damage control when dropping the car is a calculaged scam, surely happening to almost every client who didn't buy their insurance. Very long waiting time to pick up and drop in: 1 hour and almost 2 hours respectivelly.

Pros: Lady was very nice. Car was very good

Cons: Nth

Pros: Their employee at the pick up of the vehicle was very gentle, fast and knowledgeable.

Cons: It is a kind of a scam. I made a small scratch and they asked me not only a really high price for that but also a surplus to keep the vehicle at the facility during the reparation. we are talking about a small scratch, and when I received the car, the vehicle had several of these scratches but they gave me anyway. I will protest for sure that bill because several things are not wrong.

Pros: Easy, clear, no issues.

Cons: Car could have been better, otherwise no complains.

Cons: charge us for the costs which we don't agree ! By now they still block the caution. Please help us !

Pros: nothing

Cons: nothing

Pros: O carro estava bastante bom e com bastante tecnlogia (painel de navegação, caixa automática, câmara traseira, etc)

Cons: Pouca simpatia(quase não falavam) das funcionárias, quer no momento de levantar o carro quer no momento da entrega.

Pros: Got way to many things to improve still guys!

Cons: Spent around 2 hrs in a queue with aprox 5 people in front of me, redicolous!!!

Pros: They upgraded the car, because they had none the size we booked.

Cons: Office was not open early in the morning. Drop off box, so no real way to verify if I will get my security deposit back. Otherwise all great.

Pros: Mostly clear information, not insisting to sell extra insurance. Delivery guy was helpful and helped going through existing damage report.

Cons: Car seats were a bit dirty. Had to sign a long agreement multiple times. Not really feasible to to read all of it.

Pros: very bad !!! the let me pay 130 euro extra only because I want to pay the deposit instead of my husband(we are married and have 1 cc together) Viaggiare = MAFFIA

Cons: at the desk very bad and only want to earn extra money for nothing !!!! never again Viaggiare

Cons: Arrived at 11:15PM for pickup due to a flight delay and was charged an extra fee of €60 for being after 11PM. Also, the rental desk was far away from the terminal and hard to find. No directions were provided. Maybe if the rental desk was in a better location we wouldn’t be late. Overall, this fee feels like a scam.

Pros: Everything clear, fast We used on-line checking

Cons: Office desk hard to find at airport. Waiting time in the heat of the sun too long

Pros: none

Cons: below average - I travel weekly for work. Waited 1.15h for our car, when it was our turn, the person said his shift was over so we had to wait a little longer. Takes forever their intake process - I always use Sixth (average time is 10min to collect the car). - not cooperative - first car received: missing wiper (unbelievable you rent cars in this state and charge a lot for insurance) - had to walk back - same car but with wipers - no wiper fluid and fuel as good as empty

Pros: Cheap

Cons: Queued for 20 mins and then they wanted to cancel my contract because it was 60 mins after my collection time. After a long discussion they eventually went ahead with it. Bear in mind I had booked the car back in march. The car was dirty but I was in a rush to get to my hotel so I accepted it. When I returned they charged me a cleaning fee of 25 euro. I talked to another person at my hotel who also had his car cancelled because he didn't arrive within 60 mins. He had also used discover cars

Pros: very good

Cons: nothing

Cons: Tried to upsell insurance of extra €35/day

Cons: They rent damaged cars. They are rude and inefficient. Very slow. Very bad service.

Pros: New car and clean

Cons: Wait too much to take car

Pros: Nothing

Cons: There was no car available for us .

Pros: Car was in good condition, drop off was quick

Cons: My reservation was cancelled, because I waited in the queue for 45min.. I was asked to pay extra 50eur, as my ordered car was not available 20min after the deadline.. the child seats were not available, we had to wait till employee will borrow them from someone.. the car collection took 2 h!!!!! And we were there with our toddler, who was really exhausted.. it was terrible

Pros: Availability of the staff. Competitive price. Fair deposits.

Cons: The delivered vehicle (Lancia Y) was much smaller than the reference one (Opel Corsa). We managed to transport everyone and all the luggage but the confort was not even similar to a corsa, clio or vw polo.

Cons: The waiting time to get a car is so high... spent over one 1hour to get a car.

Pros: ok car.

Cons: Instead paying 150 eur I got to pay 355 eur just because I have debit card, not credit card. And on top of that the company reserved 250 eur on my debit card although a few minutes before they claimed that this could not be done using debit card. I offered my virtual credit card, but they refused. We got a car without car mats. Only to make it more difficult to clean it an consequently ripping some more money of customers.

Pros: Appalling.

Cons: Under staffed

Pros: easy to deal with

Cons: The extra covers offered at the desk were too expensive for what they offered

Pros: The best rental out there. It shows because there is a line to the desk (it's the left of of the two outside the airport). Agents are really friendly, speak good English and the order process is quick when you already have the car booked on discovercars.com. You have to have a Credit card, they do not accept debit cards, but it's normal. Great help and friendliness from Giacomo who gave all instructions with a smile. We had a hybrid Panda. Returned it quickly and without problems.

Cons: The parking is a little far from the office but it's not a big problem if you have all your stuff on wheels. If not, you have to walk about 200m through the parking lot.

Pros: Good price conditions, fast drop off

Cons: Long time spent by pick up even though there was only one man infront of us (40 minutes). Within drop off there was a claim of scratch, fortunatelly I took a video to prove, we did not make it. Unfortunatelly there was any confirmation after drop off only in Italian language, so you do not know what you signed

Pros: I found the representative Maura very nice. She looked around the car with us and was very friendly :-) it was a pleasure to end the holiday in her company

Cons: We had to wait over 45 minutes to pick the car up,

Pros: Value for money

Cons: Picking up took over 30 minutes. There were 5 people behind the desk, only one of them was attending the clients. Dropping took quite some time as well, park the car, walk 5 minutes to the office, wait in line at the desk, walk back to the car with a representative, check car.

Pros: Really helpfull and good service

Pros: Kindness of staff members and new clean cars.

Cons: Not so active at replying to emails.

Pros: Engaged staff - happy to help

Cons: Slow service at pick up

Pros: everything

Cons: ---

Pros: Good value for money.

Cons: The pickup and drop-off procedure could be simpler. The rental agent needs to leave the desk to deliver the car, that could be simplified.

Pros: Friendly staff and attentive.

Pros: fast service. Good customer service from Christian

Cons: all was good

Pros: Easy - clear

Pros: Nice agents and quick service.

Pros: Almost new car. Paperless checkout and checkin

Cons: Not easy to find the office, and difficult to find car parking while stated in voucher as inside the airport terminal, which is not true, it is outside.

Pros: Polite sevice, good car

Cons: Had to wait about 90 mins to get served!!

Pros: Wrong car. not honest about the fuel level

Cons: Wrong car. Not honest about the fuel level

Pros: Efficient service

Pros: Highest responsiveness of Viaggiare worker even in the very late night.

Pros: easy check-in and check-out

Cons: I booked at a price, but on the day of picking up the car they said they didn't accept Revolut cards as a credit card and I had to pay a lot more. And I still haven't received the deposit!!!

Pros: The car was amazing, good condition, clean.

Cons: The payment procedure was a little unclear and also the office environment was a little uncomfortable for the customer.

Cons: My credit card to hold my booking is still trying to go through even though I brought it back on 26Aug without any problems.

Pros: Nothing , car was extremely dirty

Pros: very kind staff

Pros: A fuir!...Des ecrocs ! Des voleurs, pas d'autres mots ! Le prix que vous payez en ligne n'est pas du tout le prix final, c'est une arnaque, plein de frais à payer avant de récupérer la voiture... assurance chez eux même si vous l'avez déjà payer en ligne comme moi, ne prenne pas la MasterCard alors que vous avez déjà payée avec, demande une taxe et assurance supplémentaire, changement du prix de la caution 3 fois et selon comment vous réagissez...ne vous accompagne même pas à la voiture

Cons: A fuir!...Des ecrocs ! Des voleurs, pas d'autres mots ! Le prix que vous payez en ligne n'est pas du tout le prix final, c'est une arnaque, plein de frais à payer avant de récupérer la voiture... assurance chez eux même si vous l'avez déjà payer en ligne comme moi, ne prenne pas la MasterCard alors que vous avez déjà payée avec, demande une taxe et assurance supplémentaire, changement du prix de la caution 3 fois et selon comment vous réagissez...ne vous accompagne même pas à la voiture

Pros: Never got car because Discover Car canceled my reservation (without even notifying me!). So I can’t comment on this company, only on your company which I would never use or recommend. You charged me almost 100 dollars for nothing. I’ve used other 3rd party booking sites (like booking.com) and have never been charged for the service. I would like a refund of my deposits.

Pros: Not a lot. The only positive was it was easy to drop off.

Cons: - The state of the car. External damage, stains on the inside. It was very expensive for the amount of money paid. - I was maid to pay for full insurance cover because they didnt accept AMEX despite the logo being on the discovercars website. - it took a long time to pick up the car and was very uncomfortable given the heat in Sardinia.

Pros: They tried their best to help us out

Cons: See above, if i knew there was no gps, i would have used a different rental company.

Cons: The pick up process was very lengthy. The car was not very clean.

Pros: man present at the parking during drop-off, making it easier and faster

Cons: different car model

Pros: The Man at de Desk fas friendli.

Cons: To much time to pick up the Car. 1.5 hour. There was not enaugh Personal.

Pros: Normal

Cons: When i dropped the car off they complained there was too much sand (we spent 10’days in an island, minimum to expect), and they wanted to charge me extra for the cleaning. On another note, it was too expensive if you want to include the insurance, and the drop off at alghero was unpleasant.

Pros: The care was great

Cons: The surprise $39 international certification took 45 minutes to upload my photos

Pros: Electronic documentation

Cons: Had to wait a bit at the desk when picking up

Pros: Good car

Cons: Terrible customer service upon drop off. Kept writing for an hour during which time I was told to payand then told to "Park proper

Pros: The italian guy in the front office.

Cons: The lady who didnt inform us on picking up the car so I was miss informed about the policy, paid 50 euro for fuel extra, which will be unfair profit for the company.

Cons: Pick up took a very long time - refer to my comments about Discover above.

Pros: profesionalism

Cons: nothing

Pros: Friendly service

Cons: Tank half full - not so easy to fill again to same level

Pros: The agents Antonio and Silvio were fantastic

Cons: Nothing

Pros: It was very quick and professional

Pros: very helpful staff, no issues

Pros: Great car and great representatives and great price.

Cons: Finding your booth at the airports was very difficult. On arrival we were looking for Discover cars only to find out we needed to look for Viaggiare. There are no signs at the airports to indicate where you are located. It took us an hour to find it on arrival and then waited an hour in line. Since we returned it to an different airport, we had to start all over again but at least we knew what name to ask for. You could make it much easier by putting up signs like the other car rentals.

Pros: Quick and easy

Cons: No screen washer fluid in car

Pros: I asked for a Fiat 500 and the agent nicely requested one for me.

Pros: Really Friendly staff. Picking up the car took a long time due to another customer but this wasn’t a fault of the staff They got us to our car as soon as they could Return process was really fast

Cons: I think the car could’ve been cleaner inside

Cons: They wanted to charge us an extra 35€ a day even though we had full insurance included in the reservation. The car rental place didn’t accept it and said we have to have it with their rental so we ended up not taking the car from them. This is unacceptable. A local car rental was better and got a nice car for less money without a reservation.

Pros: Honestly nothing, very disappointed and hate being lied to.

Cons: See above.

Pros: Friendly rental office agent. Quick and correct process.

Cons: I was dreaming or a Fiat 500 which was not available. :-)

Pros: I am not satisfied . Viaggiare are thieves!! They charged me on my creditcard for not refuelling the car. But offcourse i did that and i even had the prove of that action.. so be very carefull

Cons: Viaggiare are thieves! After i have left the Island they charged me on my creditcard for not refuelling the car. I did refuell the car and luckily i had saved my reciept , also i kept the ‘ everything is ok from’. Be carefull with that company

Pros: Rispecchia le aspettative della prenotazione

Pros: Shortly after the initial rejection, they were kind enough to explain the situation and we discussed the possible options to finally rent the car and provided me with clear instructions regarding the pick up and the bring back.

Cons: Initially they were a little sharp and didn't spend much time to discuss the situation. Soon that changed.

Cons: Absolutely inflexible, unfriendly and cold.

Pros: Was horrível! The girl that was on viaggiare on sept 9 at 9am Till 11am in Cagliari was rude and insolent. She treat us so bad! And gave us a car without ar condicionair and comfort. We dont recomend viaggiare to anyone!

Cons: Agents were quite stressed, asked me to fill in the sheet twice since they claimed they cannot read my handwriting. The tone was a bit rude. Also, the stands of Viaggiare were kind of far away from the desk.

Pros: It looked like a trouble-free car rental until a week later I received an ineligible bill for vehicle damage.

Cons: Pretending to return the car was fine.

Pros: Nothing

Cons: I payed 90euro didnt get a car that I had to wait for 3 hours

Pros: We did not find the company. The phone customer service was not available.

Cons: We did not find the company. The phone customer service was not available.

Pros: Helpful friendly staff

Cons: It was difficult to find the cars in the parking area

Pros: Value for money

Cons: Took almost 2 hours to pick up the car. Very long queue and long processing time.